Customer Service Hinduja Housing Finance

7.0 - 10.0 years

0 Lacs

chennai

Work from Office

General Job Responsibility Managing Complaints from NHB & Phone calls Scrutinizing the complaints and provide RCA Maintenance of TAT, Compliance, policies and procedures. Principal Accountabilities Use of ERP systems and applications of HHFL Analyzing customer complaints and providing RCA Identify process gaps and provide process suggestions Interpretation of complaints and deliver service quality to customers Ensure TAT is met for complaints and NHB response Co-ordinate with internal teams and ensure resolution is provided E2E Interpersonal skills Responsible for Phone Bankers inbound calls tracking and monitoring. Customer Correspondence knowledge either through Email / Letters in principl...

Posted 5 hours ago

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