101 Nexthink Jobs - Page 3

Role Desktop Engineering L4 Location-Bangalore, Hyderabad, Kochi, Pune, Coimbatore Experience -8 to 15yrs Required Technical Skill Set** Windows Core components support including OS, Office and Browser. Experience in Windows servicing via Windows Update for Business Create and maintain custom windows images Hands on experience in NexThink (analysing the reports/metrics, suggest mitigation actions) Experience in JAMF Systematic problem investigation Handle vendor escalations with OEMs (Microsoft) Manage Windows core security patching activities Drive continual service improvement Good understanding and knowledge Windows Active directory and Azure AD Good to have a Technical Skill Set Good communication Knowledgeable in ITIL concepts [Incident Management, Problem Management etc.]. Basic support experience on Windows/Unix Servers, Network Devices, Backup.

Role:Nextthink Exp:5-10 Loc:Hyderaba d Job Description ❖ Proactive Hardware & Software solving problems on End User Devices ❖ Analysis of trends and recording current health status of End User Devices ❖ Identification where and when the issue occurred and how many users are impacted ❖ Analysis of the events in timeline to identify root causes of issues very quickly ❖ Cooperation with various technical teams on root cause analyses and remediation plans ❖ Resolution of issues discovered; ❖ Documentation of findings and recommendations ❖ Reporting ❖ Supporting & troubleshooting the Nexthink solution components such as Appliance, Web Console, Engine. Focus on administration, operations and maintenance of Nexthink hardware and software ❖ Providing input for collector packaging and assist in deployment scenarios ❖ Perform ongoing maintenance and licence management. ❖ Check the Appliance health (CPU, Disk & Memory Utilization) ❖ Check the connectivity of Engines to Portal on relevant Ports in case of any issues with license/engine/appliance status. ❖ Maintaining customer specific EUCA documentation updated ❖ Maintenance and creation of Investigations, Campaigns, Services, Alerts, Metrics, Scores & Campaigns etc. on Nexthink Finder ❖ Recommending automation candidates and actively supporting EUCA Service Development in the area of development/testing/implementation of new remediation scripts

Job Description: Excellent knowledge of Nexthink Infinity Platform Knowledge of creating remote actions, campaigns, and workflows Doing proactive analysis to bring improvement in DEX score. Creating relevant alerts, dashboards, reports for the client. Creating Remote Actions specifically to fix common incidents. Creating custom scripts and custom dashboards. Excellent knowledge of NQL queries. Work on various reporting and analytics projects both with internal and external clients. Understand the customer’s business needs and gathering and writing the requirements. Complete project management activities according to agreed services to be provided. Translate reporting needs into production reports and dashboards. Work across functional lines to strive for and ensure consistent data quality. Conduct continuous review of reports and identify opportunities for improvements with the aim of minimizing redundant reporting and development of single source of truth where possible. Develop and maintain dashboards to visualize data utilizing Power BI or Power Point Automate data preparation and report creation where possible. Development of ad-hoc reports as necessary Provide increased focus on analytics and emphasize on providing valuable insights to drive improvement opportunities. Build understanding of business and operational strategies and identify critical metrics required to support those strategies. Adapt in creating and maintaining project/activity management documentation. Provide technical advice and Lead as needed on projects - reporting solution analysis, proposal, creation, implementation/integration, and support. Ensure timely delivery of high-quality output for end users. Provide day-to-day support for ad-hoc analysis, reporting and troubleshooting support. At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .

Role Overview We are seeking a visionary and highly experienced Director of End User Computing (EUC) to lead the global EUC strategy, delivery, and innovation across our enterprise. This role demands deep expertise in analytics-driven EUC operations, large-scale endpoint management, digital workplace transformation, and stakeholder engagement at the C-suite level. The ideal candidate will bring over two decades of progressive experience in EUC, with a demonstrated track record of leading global teams, transforming workplace technologies, and leveraging data-driven insights to enhance user experience, security, and productivity. 🎯 Key Responsibilities 🔹 Strategy & Leadership Define and execute the global EUC strategy, aligning with business objectives and IT transformation goals. Lead the modernization of digital workplace technologies, including M365, VDI, device lifecycle, endpoint security, and mobility. Drive initiatives to standardize and automate EUC services across regions and business units. Establish governance for EUC policies, compliance, and SLA/KPI metrics. 🔹 Analytics & Optimization Develop and lead end-to-end EUC analytics programs to optimize performance, user behavior, incident patterns, and service quality. Leverage telemetry and real-time data to drive proactive support, predictive maintenance, and digital experience management (DEX). Use tools like Nexthink, Lakeside, SysTrack, or Microsoft Endpoint Analytics to build dashboards and insights. 🔹 Global Operations Management Oversee delivery of EUC services including Service Desk, Desktop Support, VDI, Collaboration Tools, and Mobile Device Management (MDM). Manage partnerships with global MSPs, hardware vendors, and software providers. Define global operational models (ITIL-based) and ensure high service reliability and cost efficiency. 🔹 Security & Compliance Collaborate with InfoSec to enforce endpoint security policies and Zero Trust principles. Ensure compliance with global regulations (GDPR, HIPAA, ISO 27001, etc.). Lead vulnerability management, patch compliance, and secure device onboarding. 🔹 People & Culture Manage and mentor global EUC teams across time zones. Foster a culture of innovation, accountability, and continuous improvement. Drive employee satisfaction through digital experience enhancements. 🛠️ Key Skills & Experience Required 20+ years in IT infrastructure with at least 10 years in EUC leadership roles. Deep Hands-on And Strategic Expertise In M365, Intune, SCCM, Azure AD Windows 10/11 lifecycle management Virtual Desktop (Citrix, Azure Virtual Desktop, VMware Horizon) Endpoint Analytics and Digital Experience Monitoring Proven experience managing global organizations (5,000+ users). Expertise in EUC analytics, data storytelling, and continuous improvement programs. Budget ownership and vendor management experience. ITIL, PMP, or relevant certifications preferred. Strong interpersonal, executive communication, and cross-cultural leadership skills Skills: sccm,itil,end user research,data storytelling,digital experience monitoring,analytics,m365,compliance,pmp,management,digital,data,drive,workplace,windows 10/11 lifecycle management,end user computing,intune,azure ad,strategy,security,euc analytics,leadership,endpoint analytics,virtual desktop (citrix, azure virtual desktop, vmware horizon)

Role Overview We are seeking a visionary and highly experienced Director of End User Computing (EUC) to lead the global EUC strategy, delivery, and innovation across our enterprise. This role demands deep expertise in analytics-driven EUC operations, large-scale endpoint management, digital workplace transformation, and stakeholder engagement at the C-suite level. The ideal candidate will bring over two decades of progressive experience in EUC, with a demonstrated track record of leading global teams, transforming workplace technologies, and leveraging data-driven insights to enhance user experience, security, and productivity. 🎯 Key Responsibilities 🔹 Strategy & Leadership Define and execute the global EUC strategy, aligning with business objectives and IT transformation goals. Lead the modernization of digital workplace technologies, including M365, VDI, device lifecycle, endpoint security, and mobility. Drive initiatives to standardize and automate EUC services across regions and business units. Establish governance for EUC policies, compliance, and SLA/KPI metrics. 🔹 Analytics & Optimization Develop and lead end-to-end EUC analytics programs to optimize performance, user behavior, incident patterns, and service quality. Leverage telemetry and real-time data to drive proactive support, predictive maintenance, and digital experience management (DEX). Use tools like Nexthink, Lakeside, SysTrack, or Microsoft Endpoint Analytics to build dashboards and insights. 🔹 Global Operations Management Oversee delivery of EUC services including Service Desk, Desktop Support, VDI, Collaboration Tools, and Mobile Device Management (MDM). Manage partnerships with global MSPs, hardware vendors, and software providers. Define global operational models (ITIL-based) and ensure high service reliability and cost efficiency. 🔹 Security & Compliance Collaborate with InfoSec to enforce endpoint security policies and Zero Trust principles. Ensure compliance with global regulations (GDPR, HIPAA, ISO 27001, etc.). Lead vulnerability management, patch compliance, and secure device onboarding. 🔹 People & Culture Manage and mentor global EUC teams across time zones. Foster a culture of innovation, accountability, and continuous improvement. Drive employee satisfaction through digital experience enhancements. 🛠️ Key Skills & Experience Required 20+ years in IT infrastructure with at least 10 years in EUC leadership roles. Deep Hands-on And Strategic Expertise In M365, Intune, SCCM, Azure AD Windows 10/11 lifecycle management Virtual Desktop (Citrix, Azure Virtual Desktop, VMware Horizon) Endpoint Analytics and Digital Experience Monitoring Proven experience managing global organizations (5,000+ users). Expertise in EUC analytics, data storytelling, and continuous improvement programs. Budget ownership and vendor management experience. ITIL, PMP, or relevant certifications preferred. Strong interpersonal, executive communication, and cross-cultural leadership skills Skills: sccm,itil,end user research,data storytelling,digital experience monitoring,analytics,m365,compliance,pmp,management,digital,data,drive,workplace,windows 10/11 lifecycle management,end user computing,intune,azure ad,strategy,security,euc analytics,leadership,endpoint analytics,virtual desktop (citrix, azure virtual desktop, vmware horizon)

Role Overview We are seeking a visionary and highly experienced Director of End User Computing (EUC) to lead the global EUC strategy, delivery, and innovation across our enterprise. This role demands deep expertise in analytics-driven EUC operations, large-scale endpoint management, digital workplace transformation, and stakeholder engagement at the C-suite level. The ideal candidate will bring over two decades of progressive experience in EUC, with a demonstrated track record of leading global teams, transforming workplace technologies, and leveraging data-driven insights to enhance user experience, security, and productivity. 🎯 Key Responsibilities 🔹 Strategy & Leadership Define and execute the global EUC strategy, aligning with business objectives and IT transformation goals. Lead the modernization of digital workplace technologies, including M365, VDI, device lifecycle, endpoint security, and mobility. Drive initiatives to standardize and automate EUC services across regions and business units. Establish governance for EUC policies, compliance, and SLA/KPI metrics. 🔹 Analytics & Optimization Develop and lead end-to-end EUC analytics programs to optimize performance, user behavior, incident patterns, and service quality. Leverage telemetry and real-time data to drive proactive support, predictive maintenance, and digital experience management (DEX). Use tools like Nexthink, Lakeside, SysTrack, or Microsoft Endpoint Analytics to build dashboards and insights. 🔹 Global Operations Management Oversee delivery of EUC services including Service Desk, Desktop Support, VDI, Collaboration Tools, and Mobile Device Management (MDM). Manage partnerships with global MSPs, hardware vendors, and software providers. Define global operational models (ITIL-based) and ensure high service reliability and cost efficiency. 🔹 Security & Compliance Collaborate with InfoSec to enforce endpoint security policies and Zero Trust principles. Ensure compliance with global regulations (GDPR, HIPAA, ISO 27001, etc.). Lead vulnerability management, patch compliance, and secure device onboarding. 🔹 People & Culture Manage and mentor global EUC teams across time zones. Foster a culture of innovation, accountability, and continuous improvement. Drive employee satisfaction through digital experience enhancements. 🛠️ Key Skills & Experience Required 20+ years in IT infrastructure with at least 10 years in EUC leadership roles. Deep Hands-on And Strategic Expertise In M365, Intune, SCCM, Azure AD Windows 10/11 lifecycle management Virtual Desktop (Citrix, Azure Virtual Desktop, VMware Horizon) Endpoint Analytics and Digital Experience Monitoring Proven experience managing global organizations (5,000+ users). Expertise in EUC analytics, data storytelling, and continuous improvement programs. Budget ownership and vendor management experience. ITIL, PMP, or relevant certifications preferred. Strong interpersonal, executive communication, and cross-cultural leadership skills Skills: sccm,itil,end user research,data storytelling,digital experience monitoring,analytics,m365,compliance,pmp,management,digital,data,drive,workplace,windows 10/11 lifecycle management,end user computing,intune,azure ad,strategy,security,euc analytics,leadership,endpoint analytics,virtual desktop (citrix, azure virtual desktop, vmware horizon)

Role Overview We are seeking a visionary and highly experienced Director of End User Computing (EUC) to lead the global EUC strategy, delivery, and innovation across our enterprise. This role demands deep expertise in analytics-driven EUC operations, large-scale endpoint management, digital workplace transformation, and stakeholder engagement at the C-suite level. The ideal candidate will bring over two decades of progressive experience in EUC, with a demonstrated track record of leading global teams, transforming workplace technologies, and leveraging data-driven insights to enhance user experience, security, and productivity. 🎯 Key Responsibilities 🔹 Strategy & Leadership Define and execute the global EUC strategy, aligning with business objectives and IT transformation goals. Lead the modernization of digital workplace technologies, including M365, VDI, device lifecycle, endpoint security, and mobility. Drive initiatives to standardize and automate EUC services across regions and business units. Establish governance for EUC policies, compliance, and SLA/KPI metrics. 🔹 Analytics & Optimization Develop and lead end-to-end EUC analytics programs to optimize performance, user behavior, incident patterns, and service quality. Leverage telemetry and real-time data to drive proactive support, predictive maintenance, and digital experience management (DEX). Use tools like Nexthink, Lakeside, SysTrack, or Microsoft Endpoint Analytics to build dashboards and insights. 🔹 Global Operations Management Oversee delivery of EUC services including Service Desk, Desktop Support, VDI, Collaboration Tools, and Mobile Device Management (MDM). Manage partnerships with global MSPs, hardware vendors, and software providers. Define global operational models (ITIL-based) and ensure high service reliability and cost efficiency. 🔹 Security & Compliance Collaborate with InfoSec to enforce endpoint security policies and Zero Trust principles. Ensure compliance with global regulations (GDPR, HIPAA, ISO 27001, etc.). Lead vulnerability management, patch compliance, and secure device onboarding. 🔹 People & Culture Manage and mentor global EUC teams across time zones. Foster a culture of innovation, accountability, and continuous improvement. Drive employee satisfaction through digital experience enhancements. 🛠️ Key Skills & Experience Required 20+ years in IT infrastructure with at least 10 years in EUC leadership roles. Deep Hands-on And Strategic Expertise In M365, Intune, SCCM, Azure AD Windows 10/11 lifecycle management Virtual Desktop (Citrix, Azure Virtual Desktop, VMware Horizon) Endpoint Analytics and Digital Experience Monitoring Proven experience managing global organizations (5,000+ users). Expertise in EUC analytics, data storytelling, and continuous improvement programs. Budget ownership and vendor management experience. ITIL, PMP, or relevant certifications preferred. Strong interpersonal, executive communication, and cross-cultural leadership skills Skills: sccm,itil,end user research,data storytelling,digital experience monitoring,analytics,m365,compliance,pmp,management,digital,data,drive,workplace,windows 10/11 lifecycle management,end user computing,intune,azure ad,strategy,security,euc analytics,leadership,endpoint analytics,virtual desktop (citrix, azure virtual desktop, vmware horizon)

Role Overview We are seeking a visionary and highly experienced Director of End User Computing (EUC) to lead the global EUC strategy, delivery, and innovation across our enterprise. This role demands deep expertise in analytics-driven EUC operations, large-scale endpoint management, digital workplace transformation, and stakeholder engagement at the C-suite level. The ideal candidate will bring over two decades of progressive experience in EUC, with a demonstrated track record of leading global teams, transforming workplace technologies, and leveraging data-driven insights to enhance user experience, security, and productivity. 🎯 Key Responsibilities 🔹 Strategy & Leadership Define and execute the global EUC strategy, aligning with business objectives and IT transformation goals. Lead the modernization of digital workplace technologies, including M365, VDI, device lifecycle, endpoint security, and mobility. Drive initiatives to standardize and automate EUC services across regions and business units. Establish governance for EUC policies, compliance, and SLA/KPI metrics. 🔹 Analytics & Optimization Develop and lead end-to-end EUC analytics programs to optimize performance, user behavior, incident patterns, and service quality. Leverage telemetry and real-time data to drive proactive support, predictive maintenance, and digital experience management (DEX). Use tools like Nexthink, Lakeside, SysTrack, or Microsoft Endpoint Analytics to build dashboards and insights. 🔹 Global Operations Management Oversee delivery of EUC services including Service Desk, Desktop Support, VDI, Collaboration Tools, and Mobile Device Management (MDM). Manage partnerships with global MSPs, hardware vendors, and software providers. Define global operational models (ITIL-based) and ensure high service reliability and cost efficiency. 🔹 Security & Compliance Collaborate with InfoSec to enforce endpoint security policies and Zero Trust principles. Ensure compliance with global regulations (GDPR, HIPAA, ISO 27001, etc.). Lead vulnerability management, patch compliance, and secure device onboarding. 🔹 People & Culture Manage and mentor global EUC teams across time zones. Foster a culture of innovation, accountability, and continuous improvement. Drive employee satisfaction through digital experience enhancements. 🛠️ Key Skills & Experience Required 20+ years in IT infrastructure with at least 10 years in EUC leadership roles. Deep Hands-on And Strategic Expertise In M365, Intune, SCCM, Azure AD Windows 10/11 lifecycle management Virtual Desktop (Citrix, Azure Virtual Desktop, VMware Horizon) Endpoint Analytics and Digital Experience Monitoring Proven experience managing global organizations (5,000+ users). Expertise in EUC analytics, data storytelling, and continuous improvement programs. Budget ownership and vendor management experience. ITIL, PMP, or relevant certifications preferred. Strong interpersonal, executive communication, and cross-cultural leadership skills Skills: sccm,itil,end user research,data storytelling,digital experience monitoring,analytics,m365,compliance,pmp,management,digital,data,drive,workplace,windows 10/11 lifecycle management,end user computing,intune,azure ad,strategy,security,euc analytics,leadership,endpoint analytics,virtual desktop (citrix, azure virtual desktop, vmware horizon)

Bachelor’s degree in information technology, Business Administration, or a related field (Master's degree preferred). Proven experience in leading and managing digital workplace initiatives. Strong knowledge of digital tools, collaboration platforms, and emerging workplace trends. Excellent project management skills with the ability to oversee multiple projects simultaneously. Outstanding communication and interpersonal skills to effectively collaborate with diverse teams. Analytical mindset with the capability to assess and leverage data for continuous improvement of digital workplace solutions. Ability to drive change and foster a culture of innovation within the organization. Formulate and execute a holistic digital workplace strategy that aligns with the company's goals. Lead a team of specialists in designing, deploying, and managing digital workplace solutions. Oversee RFP/RFI processes and presales activities. Collaborate with cross-functional teams to identify and address digital workplace needs and opportunities. Promote the adoption of digital workplace solutions to enhance productivity, communication, and collaboration. Stay abreast of industry trends and emerging technologies to continually improve the digital workplace environment. This role involves extensive experience in solution, RFP response, building proposals and presenting to clients. Proficient in end-to-end solutioning of Digital workplace solution covering all the technologies that touches the end users. Experience in Industry and trend analysis and aligning to future workplace strategy Primary focus on Modern Management, Microsoft Intune, SCCM, Mobile Device Management, DaaS, Field Services, DEX, Print Management Solutions, Remote support services & M365 services (Sharepoint, Email, Onedrive etc.,) Expertise on DaaS solution covering procurement to device disposal strategies Experience working with multiple Hardware OEMs Expertise in migration of legacy device management solution to modern management (Intune) Expertise in solutioning VDI technologies – on prem and cloud based (Azure AVD, Cloud PC etc.,) Expertise in analysis and solution of Onsite support services/field Services operations and various levers employed in reducing the field services efforts Expertise in DeX and overall value propositions leveraging multiple tools used in the industry (Nexthink, Systrack, Aternity etc.,) Strong hands-on experience in responding to RFPs and building a proposal that is PPT based or word document based Expertise in estimating efforts for various digital workplace solutions end to end Expertise in building operating models for delivery Expertise defining the team and roles required to execute a scope of work from small proposal to large proposals Develop tailored solutions that meet specific client requirements Competent in Presenting the solution to potential global clients Excellent written and communication skills

Project Role : Infrastructure Engineer Project Role Description : Assist in defining requirements, designing and building data center technology components and testing efforts. Must have skills : NEXThink Good to have skills : Commvault Backup AdministrationMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Infrastructure Engineer, you will assist in defining requirements, designing and building data center technology components, and testing efforts. You will play a crucial role in ensuring the smooth functioning of the infrastructure. Your typical day will involve collaborating with cross-functional teams, analyzing requirements, designing and implementing solutions, and conducting testing to ensure optimal performance and reliability. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Conduct regular infrastructure assessments and identify areas for improvement.- Design and implement data center technology components.- Collaborate with stakeholders to gather requirements and translate them into technical specifications.- Perform testing and troubleshooting to ensure optimal performance and reliability. Professional & Technical Skills: - Must To Have Skills: Proficiency in NEXThink.- Experience with Commvault Backup Administration.- Strong understanding of infrastructure design and implementation.- Knowledge of data center technologies and best practices.- Familiarity with network protocols and security standards.- Experience with virtualization technologies such as VMware or Hyper-V. Additional Information:- The candidate should have a minimum of 5 years of experience in NEXThink.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education

You may apply to Tietoevry by selecting Apply and fill your application details to the form. You may also Apply by using LinkedIn and populate details to your application from your LinkedIn profile. Team Size: 80–100+ FTEs Direct Reports: 6–8 Managers/Leads Role Overview We are looking for an inspiring and strategic leader to head our Digital Workplace Delivery – Offshore. This role is ideal for a customer-obsessed, transformation-oriented professional with a strong background in delivering scalable, innovative, and high-impact digital workplace services. You will lead a cross functional distributed team of 80+ professionals supporting 15+ esteemed Nordics Customers. You’ll drive operational excellence, modern workplace transformation, and digital experience outcomes across cloud, Modern workplace, M365, and VDI ecosystems. Key Responsibilities Lead end-to-end service delivery across Digital Workplace, End User Computing (EUC), M365, and Virtual Desktop Infrastructure (VDI) for global clients. Ensure consistent achievement of SLAs, XLAs, KPIs, and CSAT/NPS across all customer engagements. Maintain 24x7 global support operations and manage delivery across multi-regions including Europe and Americas Serve as the executive delivery owner for strategic accounts; actively engage CXO/VP-level stakeholders. Support pre-sales, RFI/RFP, solution design, and drive account growth initiatives to achieve 30–35% upsell and portfolio expansion. Champion Digital Employee Experience (DEX) improvements through tools such as Aternity, Nexthink, Dynatrace, and ServiceNow. Spearhead transformation initiatives around M365, Intune, Copilot, Teams, SharePoint, AVD, and automation in operations. Lead complex transition/migration programs involving SAM, VDI, app packaging, and Zero Trust security. Mentor and coach a cross-functional global team, fostering a culture of performance, innovation, and engagement. Build future-ready teams via upskilling, cross-skilling, and targeted competency development. Optimize resource allocation and improve workforce utilization by 25% using data-driven planning and automation. Ideal Candidate Profile 17+ years of experience in IT Infrastructure, Digital Workplace, or End User Services, with demonstrated offshore/global leadership. And you have at least 5+ years of Leadership experience. Proven ability to lead and scale teams of 100+ across geographies. Demonstrated success in large-scale service transitions, cost optimization (25–40%), and sustaining delivery excellence in multi-country setups. A respected leader known for high emotional intelligence, coaching culture, and strategic foresight. Skilled in business transformation, strategic forecasting, capability building, and practice development. Hands-on experience in pre-sales, RFI/RFPs, bids, FTE sizing, and solution planning. Strong portfolio in managing high-value strategic accounts across Nordics and Europe. Required Technical & Functional Expertise Microsoft 365 Ecosystem: Exchange Online, Intune, AAD, Teams, Copilot, M365 Security & Compliance Device & Virtual Desktop Management: AVD, Citrix, RDS, SCCM Service Platforms: ServiceNow, ITAM, SAM Cloud & Automation: Cloud transformation, AI-led process automation DEX Tools: Aternity, Dynatrace, Nexthink At Tietoevry, we believe in the power of diversity, equity, and inclusion. We encourage applicants of all backgrounds, genders (m/f/d), and walks of life to join our team, as we believe that this fosters an inspiring workplace and fuels innovation. Our commitment to openness, trust, and diversity is at the heart of our mission to create digital futures that benefit businesses, societies, and humanity. Diversity, equity and inclusion (tietoevry.com)

Job description: Job Description Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction ͏ Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner ͏ Deliver NoPerformance ParameterMeasure1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails ͏ ͏ Mandatory Skills: UxM - NexThink . Experience: 3-5 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

• Managing windows laptops and Windows 365 cloud PCs through Intune. • Very good experience on all types of application deployment for Windows through Intune. • EMM Intune

Responsibilities: * Implement Nexthink solutions for end-user computing. * Manage EUC environment with Intune & SCCM. * Provide end-user support using Autopilot & MDM tools. * Configure Workplace platform for device management.

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description The Digital Experience Monitoring Engineer/Administrator role is to operate and performance-tune the digital experience monitoring platform based on Nexthink across the organization to ensure high levels of digital experience, asset management and security. This individual also participates in the planning and implementation of policies and procedures to ensure monitoring efficiency, and maintenance that is consistent with company goals, industry best practices, and regulatory requirements A Certified Nexthink consultant or competent professional with around 6 years of IT experience including 4+ years of extensive experience in Monitoring Tools & PowerShell scripting along with ITIL process like Incident Management, Problem Management and Change Management. Accountable for on-going Nexthink operations for the customer service monitoring, investigations, and remediation plans preparation/execution. Perform Trend analysis of workplace related business problems, identify top few incidents and work with respective teams/individual to minimize the incidents. Detect and indicate the possible root cause of proactive incidents that the monitoring tool flags. Accountable for maintenance of Customer Nexthink infrastructure, release management, capacity management etc. Manage and operate Nexthink tool daily which includes Nexthink analytics, proactive monitoring, create investigations, campaigns, surveys, Dashboards, reports, engage the end-user to help fixing the problem proactively, troubleshoot and perform the Root cause analysis, make sure the defined KPIs are met, automate wherever possible.Maintain Nexthink healthy operations in terms of product upgrades and healthy consoles Provide actionable insights to customers and automation opportunities. Develop metrics, dashboard/scorecard/reports for insights and data visualization overseeing Nexthink service production plan, based on Change & Maintenance Calendars (CMC), forecasts and historical data. Work on taking corrective actions based on the Customer satisfaction surveys. Work on the service improvement programs. Identify area of automation for issues being reported and able to develop customized scripts based on PowerShell/ other scripting language to automate manual tasks Develop Remote Actions based on Windows PowerShell and advanced Nexthink Scores based on XML Provide new insights to integrate Platform with existing solutions and internal processes; work against a set of Service Levels (SLs) Implement and maintain Nexthink tool interface integration for e.g., ServiceNow, chatbot. Effort estimation/reviews on need basis for new projects, Training of new team members and Able to work on Knowledge acquisition and updates to related documents. Train and support other services in the functionalities of the platform (Nexthink) Engage with platform partners to enhance tool functionalities &/or to address issues with the tool. Analysis customer needs, goals, strategic plans, and constraint to advice the best possible use of Platform (Nexthink). Maintains and protects confidentiality about all aspects of Customers. Adheres to Code of Conduct and Mission and Value statements. Maintenance of role and access management of the platform (Nexthink) Responsible for installation and configuration of Nexthink on Modern Workplace clients Understand how various components works in end user environment – Antivirus, malware protection, desktop deployment, software distribution, client server applications, network environment etc., Should have hands on experience in troubleshooting windows 7/windows 10 clients for issues and understand the architecture of Windows clients. Exp - 3-5 years, Band - B2, Location - Bangalore, CBR - 110K ͏ Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner ͏ Deliver No Performance Parameter Measure 1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails ͏ ͏ Mandatory Skills: UxM - NexThink. Experience: 3-5 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Proficiency in design build and implement Nexthink Create HLD and LLD documents for Nexthink implementation Good understanding of process to identify use cases analyzing the environment and implement in Nexthink Identify area of automation for issues being reported in the environment Good hands-on experience on Windows 10 support and proficiency in issues that could be seen in an end user environment Understand how various components works in end user environment – Antivirus, malware protection, desktop deployment, software distribution, client server applications, network environment etc., Should have hands on experience in troubleshooting windows 7/windows 10 clients for issues and understand the architecture of Windows clients. Understands various components like ITSM tool and integrations of Nexthink tool and ITSM Able to review data produced by Nexthink, analyze and come up with strategies to configure use cases in Nexthink and proactively resolve issues. Excellent communication and interpersonal skills Excellent written skill Customer facing and articulation skills Good analytical skills and troubleshooting skills. Reporting and technical documentation as needed Job Description Role The purpose of the role is to manage delivery of a project driving operations and delivery governance, ensuring right talent supply chain to optimize customer satisfaction and cost of delivery ͏ Do Delivery Management Ensure seamless delivery of the projects Deploy optimum project delivery structure post transition/ migration phase by evaluating the budget, costs, risks and staffing requirement Create quarterly project charter with well-defined weekly project trajectory as per the project specifications & requirements and ensure 100% adherence in terms of schedule, quality, efforts and costs Ensure 100% compliance to Project SLAs, information security protocols and etc (all customers contractual obligations) Monitor and take appropriate actions on internal and external audit findings to ensure no major non-compliance/ deviation from the SLA Liaise between customer and internal technical delivery team to drive project health by adhering to organizational norms of project metrics Drive various project related audits like quality, customer, ISO etc and ensure zero non-compliance Conduct periodic cadence with the quality team to take proactive measures to resolves issues/ possible escalations Conducts periodic cadence with Workforce Management Group (WMG) to ensure 100% fulfillment as per the program/ project requirement Regularly audit quality (QA) status of delivery and engage QA team to ensure adherence to Quality Assurance standards and processes Maintain project structure in Confluence & SAP in line with prevailing business requirements and norms Ensure expected ramp down (ERD) compliance as committed in MSA Client Relationship Management Engage with client to deploy opportunities to deploy multiple solutions within/ across SLs to create a stronger value proposition for clients - Conduct regular customer connects (meetings/ visits/ video- conference) and participate in Management Review Meetings (MRM) with client management/engagement managers to understand customers current and future needs and seek feedback to improve delivery methodology/ timelines/ resource allocation Identify and close early warnings on a project to avoid any customer escalations Plan and conduct Quarterly Business Reviews (QBR) along with DMs/ ADH with the client management/ leadership team to drive improvement actions and mine for a new portfolio/ opportunity within the account Design and monitor project performance dashboards/ reports with the clients periodically Delivery governance across the project Create weekly/ monthly/ quarterly MIS and reports to monitor and track overall project Conduct periodic reviews with the delivery team on operational, quality and fulfillment parameters and new idea generation & its implementation on existing projects Identify and resolve potential risks or early warning signs on project delivery to drive for ZERO surprise escalations and eliminate any revenue leakage Escalate any deviations from the project charter to the delivery managers in terms of schedule, effort, cost, infrastructure from the project charter and minimize process exceptions and such deviations from the actual project plan Review and monitor revenue allocations/ realization to avoid OB revenue leakage Provide inputs to delivery leadership team on overall delivery performance parameters (project heath, utilization, realization etc) at project/ program level during reviews highlighting any critical project escalations and potential risks ͏ Operational Excellence Automation Focus Perform pareto analysis as per the no. of incidents received and accordingly identify automation opportunities and drive value adds across the project Deploy next generation hyper automation and crowdsourcing initiatives in coordination with Holmes RO team to enhance productivity, quality and speed of delivery Interact and engage with tools team to bring in new tools in the project to automate certain pointers/ elimination of any noise in the project Innovation Focus Brainstorm with the team to identify improvement opportunities and initiatives to further improve quality, delivery speed and productivity parameters Drive value adds and BVMs; ensure management showcases them to customer in MRM & QBR to drive growth Plan and conduct periodic idea campaigns to generate new solutions to the problems/ define better ways of working Drive and deploy Knowledge Management and sharing Contribute in internal knowledge sharing initiatives at Wipro by driving internal training sessions, best practices, learnings, value adds and BVMs and deploys best practices in various projects within own account Deploy the Wipro's knowledge management portal across the account and monitor & track trainings Capability Development and Talent Pipeline Creation Demand forecasting in line with business requirements Anticipate attrition and ensure right talent supply chain to deliver the project Spearhead quarterly demand forecasting and resource planning aligned to project requirements Create and deploy a workplan to fulfil the required demand from all the talent channels including external (lateral, contractors etc) hiring in coordination with WMG/ CWMG and Talent Acquisition team Anticipate new skills/ upcoming technologies required to deliver the project and ensure the team is trained or right talent is inducted into the project as per the skill requirements Drive 100% compliance on trainings and upskilling requirements Prioritize and identify essential and upcoming technical skills required across programs/ projects to facilitate and drive right supply chain Drive towards 100% mandatory training compliance for the target population within an account Plan and drive rotations for seed positions and ensure replacement plan to be arrived ahead of rotations Quarterly connect with critical talent to understand their career aspirations and create their learning maps along with project managers and HRBP Fresher engagement program Ensure a stable arrangement and assimilation of rookie within accounts in coordination with competency group team (classroom trainings/ e-learning, certifications, on the job training etc) Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Talent Management Ensure adequate onboarding and training for the team members to enhance capability & effectiveness Build an internal talent pool and ensure their career progression within the organization Manage team attrition Drive diversity in leadership positions Performance Management Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports Ensure that the Performance Nxt is followed for the entire team Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Facilitate rewards and recognition to acknowledge the high performers in the team ͏ Deliver 1. Delivery Management – Client satisfaction PCSAT, Brand score, no. of customer references, SDR/ QBR %, Pulse % satisfied (top 2 box), Zero surprise delivery escalation from the customer, adherence to project charter 2. Delivery Management – operational efficiency Contractual adherence %, Quality index, Utilization %, cost of delivery target, overdue indent, 100% SLA compliance, PEI % target, 100% usage of click to bill, % SAP loss for T&M projects 3. Delivery Management – Financials Revenue target achievement, Operating margin %, leakage from OB to revenue, revenue per employee, CR realization target, process exceptions to be minimized, bench cost % of total cost, underrun % target for FPP projects, effort saving through NG-1, NG-2 initiatives 5. Capability Building % attrition, critical talent attrition%, % trained on new age skills, % of team trained in necessary behavioural skills, diversity ratio, % localization targets by market, billable rookie ratio, rookie/NJNB assimilation TATs, offshore mix 6. Team Management Team attrition %, Employee satisfaction score ͏ Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Proficiency in design build and implement Nexthink Create HLD and LLD documents for Nexthink implementation Good understanding of process to identify use cases analyzing the environment and implement in Nexthink Identify area of automation for issues being reported in the environment Good hands-on experience on Windows 10 support and proficiency in issues that could be seen in an end user environment Understand how various components works in end user environment – Antivirus, malware protection, desktop deployment, software distribution, client server applications, network environment etc., Should have hands on experience in troubleshooting windows 7/windows 10 clients for issues and understand the architecture of Windows clients. Understands various components like ITSM tool and integrations of Nexthink tool and ITSM Able to review data produced by Nexthink, analyze and come up with strategies to configure use cases in Nexthink and proactively resolve issues. Excellent communication and interpersonal skills Excellent written skill Customer facing and articulation skills Good analytical skills and troubleshooting skills. Reporting and technical documentation as needed

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : NEXThink Good to have skills : Absyss Visual TOM Minimum 3 year(s) of experience is required Educational Qualification : Any graduate and certification in MS Intune Summary: As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance for production and development systems and software products. You will be responsible for configuring services running on various platforms and implementing technology at the operating system-level. Your role will involve troubleshooting at both basic and intermediate levels. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Provide ongoing technical support and maintenance for production and development systems and software products. - Configure services running on various platforms. - Implement technology at the operating system-level. - Troubleshoot hardware/software issues. - Collaborate with software solutions/vendors/brands. - Assist in L1 and L2 troubleshooting. Professional & Technical Skills: - Must To Have Skills: Proficiency in NEXThink. - Must have Intune - Candidate should be having SME level skills in Nexthink and Intune, should be able to identify the use cases and automation apart from regular operational activities. - Good To Have Skills: Experience with Microsoft Active Directory Federation Services (ADFS), Absyss Visual TOM. - Strong understanding of statistical analysis and machine learning algorithms. - Experience with data visualization tools such as Tableau or Power BI. - Hands-on implementing various machine learning algorithms such as linear regression, logistic regression, decision trees, and clustering algorithms. - Solid grasp of data munging techniques, including data cleaning, transformation, and normalization to ensure data quality and integrity.

Req ID: 323888 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Business Sys. Analysis Specialist - Nexthink/ 1E Tachyon/ SysTrack to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Position's Overview At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here. NTT DATA, Inc. currently seeks a Enterprise Architect Advisor to join our team in Bangalore & Noida Technical Experience : Must have 10+ years of IT experience, 3+ years in managing endpoint tools - Nexthink/ 1E Tachyon/ SysTrack Nexthink/ 1E Tachyon/ SysTrack Platform Foundation & Administrator certificates ITIL foundation certifications Project Management tools - JIRA, Azure DevOps Experience of working on ITSM - ServiceNow, Remedy Possesses knowledge of Microsoft Applications like MS Visio, MS Excel & MS PowerPoint Roles & Responsibilities : Identification of potential use cases to improve user experience, stability, and performance scores in the designated DEX tool Experience in implementing and driving automation initiatives Create intake processes to gather requirements from stake holders Participate in problem hunting sessions to identify opportunities in the environment Analytical skills to slice and dice the data per use case needs Create success stories for the customer/ leadership Responsible for customer/stakeholder relationship management Provide cross functional support Act as a liaison between vendor and client Key Expertise : Exhibits passion and alignment with our vision, values & operating principles Strong Communication & Presentation skills Vendor Management Stakeholder management Demonstrates the ability to multi-task Exceptional listening abilities and detail oriented Ability to work in heterogeneous environment Demonstrates ability to succeed with the team Educational Qualification : Degree from a reputed educational institution 15 years of education is must About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click . If you'd like more information on your EEO rights under the law, please click . For Pay Transparency information, please click.

Company Description Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,300 customers to provide better digital experiences to more than 18 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide. Job Description The Customer Success Managers will be responsible for ensuring that Nexthink is successful within the Managed Service Partners who have bought Nexthink for their end customers. The CSMs would have the following Key Resultant Areas. Driving Value of Nexthink within the accounts through a set process and templates Creating evidence of tangible value delivery with Nexthink within the assigned accounts Creating opportunities of upselling within those accounts on the back of success They will have freedom and flexibility to drive value within the Partner accounts. This job will require the following skillsets. Relationship building: Understand the Partner Account team organization structure. Build bridges with roles like Service Delivery Manager, ServiceDesk Lead, Regional Delivery Manager, Client Engineering Team etc. to push Nexthink Agenda Push MSP Account team/Customer to create problem tickets and approve Automation and User Engagement use cases. Look for opportunities to push Nexthink upsell modules to the account. Story building: Get the Customers excited to deploy the easy to do use cases to begin with Help them understand why it is important to follow our process. Focus on Outcomes and not Output. Laser focused on creating case studies or success stories whenever Nexthink is used in their operations. Assist the Delivery team in documenting Nexthink based Analysis and Case Studies. Present the Nexthink related analysis and Case Study to the Partner and Customer Project Management: Assign Partner Account team responsibilities and hold them accountable. Assign Nexthink Delivery team responsibilities and hold them accountable. Qualifications The following experience is desirable in the candidates. 10+ years of experience in Infrastructure operations Any Experience in the Transition and Transformation teams of Infrastructure operations will be an advantage. Any Experience working in Digital workplace domains like Service Desk, Client engineering, Field Support, Digital workplace projects will be an advantage. Additional Information We are 1000+ employees strong in 21 countries across 8 different time zones speaking 60+ languages. We are positive, we get things done, we keep growing, and we are one team, we are Nexthink. We believe actions are stronger than words when it comes to diversity, inclusion, and equity in the workplace. Nexthinkers are multinational and multilingual, and come from all walks of life. We are committed to hiring a genuinely representative workforce that can create solutions and foster innovation for the modern digital employee experience. Show more Show less

Company Description Hi, we’re Nexthink. We’re not just the leader in the digital employee experience category, we invented the category. Our solutions combine real-time analytics, automation and employee feedback across all endpoints to help IT teams delight people at work. Our cloud-native platform pinpoints issues and solutions, automates response, and helps companies continuously improve their employees’ experience, making them more productive, efficient, and happy at work. We have millions of endpoints deployed, we’ve surpassed $100M in ARR, and we’ve recently secured $180M in Series D financing for a company valuation of $1.1B, but we’re just getting started. Job Description Service Delivery Manager – MSP (SDM) is the focal point of driving the overall technical services delivery to any MSP customer from Day 1 as the project goes live. SDM is introduced as the SPOC from Technical Services at the beginning of the new logo implementation through any of the packages available with Nexthink. As the project enters the run phase, the SDM manages the delivery of scoped Managed Services (hereafter referred to as “Accelerate”) to Nexthink’s MSP Partner & their end customer. They play a pivotal role in supporting the MSP & their customer to realise value from the Nexthink platform. The SDM is supported by one or more Professional Services Consultants (PSC) as well as other support functions like Partner Success Manager, Product Managers, Product Support and more over, backend teams creating new content over the Nexthink platform. The objective of SDM is to ensure that Accelerate services are aligned with the customer success plan, and the value metrics being tracked for the customer, ensuring a continuous value delivery to the customer. The role will coordinate the daily activities of the assigned PSCs, along with the other supporting Accelerate teams located globally and focus on the highest priorities and the biggest impact to the customer, while providing quality assurance, and delivering within the agreed service levels. The role is a combination of technical and business skills; in which the candidate would work with the MSP & their customer right from doing DEX Management planning, document mutually agreeable success parameters, assigning BAU tasks to Accelerate PSCs and setting a governance to track the achievements of set goals & ultimately, document and present value achieved to the customer. The candidate should have the ability to assess technical requests, have meaningful discussions with customer on their objectives and map the same back to different product features / packages offered by Nexthink. SDM would be responsible to create and drive the Service Delivery Strategy for the customer and would work internal and external stakeholders across the customer and partner organizations. Responsibilities Single Point of Contact (SPOC) for the Managed Service Provider (MSP) and their customer, overseeing all deliverables outlined in the Services contract. Participate actively in Customer Steering Group meetings, collaborating with the MSP to discuss Nexthink's role in the customer's Digital Experience (DEX) strategy, understand the partner / customer’s priorities and effectively, ensure timely and qualitative delivery of services. Provide guidance to the PSC & MSP to drive the Business as Usual (BAU) operations. Recommend new business use cases and engage with the customer / MSP to increase adoption of Nexthink. Analyze customer’s business needs & pain areas through regular connects, understanding of TCDs from Service Desk & various data seen from Nexthink. Identify opportunities to increase automation of issues & leverage existing as well as custom created contents to deliver value to the customer’s / MSP business. Gain a deep understanding of the customer's business goals and objectives as outlined in the MSP contract, aligning Nexthink's deliverables with these objectives. Comprehend the customer's DEX goals, strategic plans, pain points, and limitations to offer informed advice on leveraging Nexthink effectively. Conduct thorough analysis of Nexthink data and present actionable insights to the customer. Create well documented presentations, capturing insights from data and provide recommendations. Organize and coordinate for regular governance calls with MSP as well as bi-monthly / quarterly business review meetings with a focus on getting things done, based on CSP and mutually agreed road-map. Collaboratively plan the Customer Success Plan and strategy with the PSM, Sales team, PSC & SC regularly; ensure to update the CSP based on the customer’s priorities. Lead and manage the PSC / PSCs assigned to specific projects, ensuring their tasks and goals align with the Customer's Success Plan (CSP). Identify and advocate for automation opportunities that bring value to the customer. Prioritize and request custom automation or report creation as needed, working backend with the other support teams of Accelerate. Develop content tailored to customer requirements, collaborating with the Shared Services team for custom scripting, reports using external tools with Nexthink data, custom NQL queries. Support customer initiatives related to Nexthink operations, including existing and upcoming projects. Encourage customer participation in Technical Previews of new features. Organize regular product roadmap workshops to keep customers informed about new features and modules. Meet Service Level Objectives (SLOs) and take prompt action, including internal escalations or partner notifications, in case of any impacts on SLO achievement. Identify and fulfill agreed-upon use cases, consistently delivering results quarter after quarter. Validate any new service / content requirements from the partner and raise the records in JIRA ticketing system. Assign tasks to self or PSC, post validation. Establish and maintain a regular communication cadence with the MSP and customer through weekly, monthly, and quarterly meetings, ensuring that progress is tracked by PSCs. Maintain updated Action Trackers & other relevant documents on OneDrive, including customer related insights and roadmap discussions. Update Salesforce records as required. Prepare all customer-facing and internal deliverables, ensuring they meet high-quality standards. Coordinate and communicate with cross-functional teams, including Sales, Support, and Partner Success, to align Managed Services activities. Increase the footprint of Nexthink across different functions of the customer, within IT as well as non-IT related usage. Enhance stickiness of Nexthink to ensure smooth renewal and possible product upsells. Escalate issues internally and externally when necessary to ensure prompt resolution. Follow-up with Product Support or relevant resolver groups to ensure timely resolution of issues raised. Raise RED FLAGS to alert in case of any deviations. Stay informed about product development and releases at a level necessary to fulfill the above responsibilities, and inspire PSCs to innovate continuously to maximize Nexthink's value. Qualifications Bachelor's degree in Computer Science or Computer Engineering preferred. Experience: 8 - 10 years of experience in technical consulting, analytics, and automation, with a preference for candidates with this background. Consulting based approach in previous roles coupled with good project management skills. Knowledge of Nexthink / competing products would be an advantage. Flexible to work in UK / US shifts Key Skills and Attributes: Analytical Expertise: Proficient in analyzing data to identify pain points and opportunities, with a strong commitment to providing actionable insights and driving automation. Transformation Experience: Demonstrated experience in transformation projects, such as Win10 and O365 migrations. End User Computing (EUC) Mastery: Extensive technical knowledge of end user computing (EUC) management. Collaborative Aptitude: Skilled at collaborating with dispersed teams, including CTOs, product management, and support, to deliver the right solutions and innovate based on customer input. IT Operations Proficiency: Deep understanding of IT operations. Quick Learner: Ability to rapidly acquire knowledge of new technologies. Customer-Centric: Proven ability to gather and manage customer feedback, comprehend customer pain points, and propose practical solutions. Communication Skills: Excellent verbal and written communication skills, with a strong ability to engage with customers and collaborate effectively within a team. Problem Management: Exceptional problem-solving skills to address complex issues effectively. Adaptability: Capability to excel in challenging environments and adapt to changing circumstances. Enthusiasm for Innovation: Passion for working in an international, collaborative, and fast-paced environment and eagerness to learn and adopt new technologies. Technical Proficiency: Excellent knowledge of Microsoft Windows, Office 365, web browsers, and other standard EUC applications. Preferred: Nexthink certified professional / previous experience of working with Nexthink or similar DEM tools. Practical knowledge of Windows, Office 365 & overall EUC insights Understanding of SQL, XML, PowerShell, PowerBI would be ideal. Practical experience of data integration methods and technologies in any of the following: IT systems Enterprise infrastructure management / Data Centers Application development and management Managed IT Services Security Analytics – EU data Project Management skills (ITIL, PMP) Additional Information If you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you! Check what we offer: 💼 Permanent Contract and a competitive compensation package (Stock Options also included). 🩺 Health insurance through our partnership with ACKO, including OPD coverage for dental, vision, health check-ups, consultations, and pharmacy expenses. 🏡 Hybrid work model balancing office and remote work, with a structured approach for new hires to foster connections and onboarding. 🏖️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 22 days of holidays we offer). Plus, company-paid bank holidays (12), sick days (10-30), bereavement leave (5), and 3 days per year for volunteering. 📚 Free access to professional training platforms to explore your interests and enhance your skills. 🛡️ Stay covered against accidents, bodily injuries, and disabilities with our personal accident insurance policy, providing assurance with coverage up to three times your annual CTC. 🍼 New mothers are entitled to up to 26 weeks of maternity leave, with the flexibility to use up to 8 weeks before the expected delivery and the remaining 18 weeks after. Birth fathers can take 4 weeks of paternity leave, while adoptive parents are eligible for 26 weeks of leave for mothers and 4 weeks for fathers. 💰 Under the Payment of Gratuity Act, receive gratuity at the rate of 15 days of basic pay for every completed year of service, provided you've been employed by the company for a minimum of 5 years. Gratuity is payable at retirement or resignation based on your last drawn basic pay. 📣 Bonuses for referring successful hires after three months of continuous employment. Please note that not all the benefits listed above are available for temporary, contract, and internship roles. To ensure you have the most up-to-date information, we recommend checking with your Recruitment Partner. Show more Show less

Company Description Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,200 customers to provide better digital experiences to more than 15 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide. Job Description Being able to analyze and benchmark customer’s data-set to drive insights for ongoing operations. Experience in end-user computing common issues and proper ways to solve them for enterprises. Maintain Nexthink's healthy operations in terms of product upgrades and healthy consoles. Analyze customer needs, goals, strategic plans, and constraints in order to advise on the best possible use of Nexthink. Provide actionable insights to customers and automation opportunities Be a part of the customer’s internal process. Support customers’ initiatives on Nexthink areas of operations. Build content based on customers’ requirements and collaborate with specialized teams for advanced content build Provide new insights to integrate Nexthink with existing solutions and internal processes. Work against a set of Service Levels (SLs). Stay current on product development/releases to a level required for the above activities. Be able to travel up to 10% of the working time to headquarters for training purposes. Qualifications BA/BS preferred in computer science and computer engineering. Minimum of 3+ years of experience in technical consulting, analytics & automation. History of data analysis and drive to actionable insights and automation. Experience in transformation projects (e.g. Win10, O365). Extensive technical knowledge of end-user computing. Someone who can collaborate to bring access to product and technical teams, get the right solution delivered and drive feature innovation gathered from customer input. Good knowledge of IT operations in challenging environments. Ability to quickly learn new technologies in an unsupervised environment. Excellent communication, presentation, analytical and teamwork skills. Enthusiasm for working in an international, collaborative, fast-paced environment and learning new technologies. Excellent knowledge of Microsoft Windows and Linux clients and its applications Practical knowledge of SQL, XML, and Windows PowerShell. Practical experience in data integration. Preferred: knowledge on data science and how to use scripting and visualization tool to provide insights Relevant software industry experience in any of the following: IT systems, enterprise or infrastructure management, application development and management, security, and/or analytics. Additional Information If you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you! Check what we offer: 💼 Permanent Contract and a competitive compensation package (Stock Options also included). 🩺 Health insurance through our partnership with ACKO, including OPD coverage for dental, vision, health check-ups, consultations, and pharmacy expenses. 🏡 Hybrid work model balancing office and remote work, with a structured approach for new hires to foster connections and onboarding. 🏖️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 22 days of holidays we offer). Plus, company-paid bank holidays (12), sick days (10-30), bereavement leave (5), and 3 days per year for volunteering. 📚 Free access to professional training platforms to explore your interests and enhance your skills. 🛡️ Stay covered against accidents, bodily injuries, and disabilities with our personal accident insurance policy, providing assurance with coverage up to three times your annual CTC. 🍼 New mothers are entitled to up to 26 weeks of maternity leave, with the flexibility to use up to 8 weeks before the expected delivery and the remaining 18 weeks after. Birth fathers can take 4 weeks of paternity leave, while adoptive parents are eligible for 26 weeks of leave for mothers and 4 weeks for fathers. 💰 Under the Payment of Gratuity Act, receive gratuity at the rate of 15 days of basic pay for every completed year of service, provided you've been employed by the company for a minimum of 5 years. Gratuity is payable at retirement or resignation based on your last drawn basic pay. 📣 Bonuses for referring successful hires after three months of continuous employment. Please note that not all the benefits listed above are available for temporary, contract, and internship roles. To ensure you have the most up-to-date information, we recommend checking with your Recruitment Partner. Show more Show less

Company Description Hi, we’re Nexthink. We’re not just the leader in the digital employee experience category, we invented the category. Our solutions combine real-time analytics, automation and employee feedback across all endpoints to help IT teams delight people at work. Our cloud-native platform pinpoints issues and solutions, automates response, and helps companies continuously improve their employees’ experience, making them more productive, efficient, and happy at work. We have millions of endpoints deployed, we’ve surpassed $100M in ARR, and we’ve recently secured $180M in Series D financing for a company valuation of $1.1B, but we’re just getting started. Job Description We're looking for an Office Manager who thrives on promoting a vibrant workplace culture and excels in communication. In this role, you'll play a key part in ensuring the smooth operation of our Bangalore office and making sure it is a hub of productivity and positivity. As an Office Manager, you will have a wide range of tasks, such as coordinating Health & Safety, ensuring adherence to security protocols, and maintaining operational continuity of our Bangalore Hub. This on-site role supports the team, manages resources, and facilitates stakeholder interactions, which are all pivotal for our office success and in shaping our internal dialogue. As a member of the People & Talent organization, you will collaborate with and support various departments, offering you a rich opportunity to expand your skills across multiple domains while serving as a pivotal point of contact for our valued employees. Reporting to the Global Workplace Manager, the Employee will partner with cross-functional teams to support strategic communication, project management, and other operational needs. Workplace duties: Manage and support the lifecycle of our office/s. Oversee the lifecycle management of the Office, ensuring all operational aspects from space utilization to regulatory compliance are maintained, including stock control, supply chain management, office general state supervision, property and liability insurance, mail & delivery management, and reception duties. Assist in anticipating, planning, and locally supporting the Workplace Team on office refurbishment works. Be the workplace ambassador: welcome customers, visitors, suppliers, but also Nexthinkers and executives from abroad. Serve as the ambassador of the office, facilitating interactions with employees, partners, and stakeholders and welcoming visitors, customers and suppliers. Design and facilitate office events that not only engage and inspire employees but also weave global cultural understanding into local activities in line with the global workplace program of events to enhance inclusivity and ensure a cohesive experience across office events worldwide. Manage the corporate mobile phone fleet. Advocate for and implement sustainable practices and eco-compliance projects, reinforcing the organization's commitment to ESG. Coordinate and manage Nexthink’s Global Health & Safety program at the office. Manage all Physical Security Procedures and implementations in line with our Global Certifications. Be the main point of contact for employees, throughout their Nexthink journey. Management of onboardings for newcomers, including Health & Safety procedures and evacuation plans, workplace security guidelines, office rituals, etc. Manage Offboarding and return of Nexthink assets in compliance with information security procedures. Participate, contribute and support the Global Workplace Manager on strategic planning and execution of global workplace initiatives aimed at optimizing the work environment across all Nexthink locations Qualifications University degree or equivalent practical experience Professional related experience Exceptional communication and interpersonal skills. Flexibility, hands-on mentality, and positive attitude People person and team player Project management skills and experienceorganizing and coordinating events and meetings. The ability to work as a liaison among various teams. Ability to navigate and integrate global cultural elements into local activities. Demonstrate sensitivity to social and environmental topics to support Nexthink’s ESG/DEIB agenda. Fluent in English Additional Information We are 800+ employees strong in 21 countries across 8 different time zones speaking 60+ languages. We are positive, we get things done, we keep growing, and we are one team, we are Nexthink. We believe actions are stronger than words when it comes to diversity, inclusion, and equity in the workplace. Nexthinkers are multinational and multilingual, and come from all walks of life. We are committed to hiring a genuinely representative workforce that can create solutions and foster innovation for the modern digital employee experience. Show more Show less

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact. About Ciena: Ciena is a global leader in networking systems, services, and software. We build the foundational networks that connect the world, and we're passionate about driving innovation and delivering exceptional value to our customers. Join our team and be part of a company that's shaping the future of connectivity. Job Summary: We are seeking a highly motivated and experienced Modern End Point Analyst. You will be responsible for supporting, maintaining and improving, the end user hardware and OS, as well as the management, administration, and optimization of the platform. This will help Ciena to ensure we have a reliable, compliant, and flawless device experiences for our end points and their users at Ciena. You will also participate in the support of SCCM infrastructure as well as discovery and continued implementation of Intune based management, enabling automation, refining security, and supporting hybrid work at scale. Critical in this role will be the ability to collaborate with internal teams and external partners including application teams, infrastructure groups and contract manufacturing teams. Responsibilities Overall Architect and coordinate Microsoft Intune for managing Auto Pilot including device compliance, configuration profiles, app deployment, and endpoint security. Build scalable configuration policies and migrate legacy GPOs to new Entra ADMX and Intune environments. Manage and optimize SCCM infrastructure, including upgrades, role assignments, and integration with Intune for co-management. Drive SCCM to Intune migrations, encouraging modern endpoint management for Windows and macOS. Enforce standard methodologies for endpoint security, such as BitLocker for Endpoint, and Conditional Access. Collaborate efficiently on patch and vulnerability management using tools to minimize risk. Manage cross platform enterprise application delivery with a focus on secure access and user experience. Endpoint & Application Management Manage and support over 10,000 endpoint devices including provisioning, configuration, deployment, and health monitoring. Troubleshoot advanced issues on endpoints from laptops to Cloud PC’s including hardware, OS, network, application related problems. Support commercial off-the-shelf and custom applications as installed on endpoints. Collaborate with application teams to resolve system and application-related issues. Security, Monitoring & Reporting Utilize management tools to ensure endpoint protection is up to date and functional. Conduct regular endpoint health assessments and patch management using tools such as SCCM, InTune, NexThink, JAMF Prepare and deliver weekly/monthly reports on endpoint status and performance. Technical Support & Issue Resolution Provide Level 2/3 support for endpoint and system related incidents. Perform root cause analysis (RCA) and implement permanent resolutions. Work with partners and other IT streams to test, deploy, and validate system, network, or application fixes and upgrades. Provide timely support to end users and document issue resolution steps clearly. Offer off-hours/on-call support as required to prevent or minimize service disruptions. Documentation & Projects Participate in IT projects, including matrix-managed initiatives, requiring endpoint expertise. Create and maintain user manuals, SOPs, and support documentation. Collaborate with users to understand functional needs and improve endpoint support effectiveness. Perform other technical duties as assigned. Execute change management procedures without business disruption. Process review and optimization Identify inefficiencies in existing endpoint management and support processes by conducting regular process reviews. Apply operational excellence principles to continuously improve service delivery, ensuring alignment with organizational goals. Leverage Lean practices to eliminate non-value-added tasks, reduce cycle times, and improve responsiveness. Recommend and implement strategies to remove process waste and automate repeatable tasks wherever possible. Develop and promote optimized workflows that improve consistency, reliability, and performance of endpoint operations. Collaborate with peers and stakeholders to standardize best practices across teams, enhancing overall IT support maturity. Required: Self-starter attitude 2–4 years of experience in endpoint or system administration. Proficient with enterprise endpoint management tools (SCCM, Intune, Jamf) Strong skills in diagnosing hardware, OS (Windows), network (LAN/WAN), and endpoint issues. Demonstrated experience supporting endpoints in enterprise environments. Excellent collaboration skills with cross-functional teams and external vendors. Comfortable providing off-hours support as needed. Strong experience managing Microsoft SCCM or Intune. Expertise in managing Windows, iOS, MacOS, and Android devices. Proven troubleshooting skills and excellent documentation capabilities. Ability to communicate effectively and conduct user training. Preferred: Bachelor’s degree in Information Technology, Engineering, or a related discipline. Experience working with mission-critical services in high-availability environments. Exposure to Microsoft SQL Server or web-based application support (as a bonus asset). Not ready to apply? Join our Talent Community to get relevant job alerts straight to your inbox. At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination. Ciena is an Equal Opportunity Employer, including disability and protected veteran status. If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.

Company Overview GiGa-Ops Global Solutions is a leading provider of innovative technology solutions in India, dedicated to helping businesses optimize their IT operations and enhance user experiences. Our mission is to drive efficiency and effectiveness through technology, ensuring our clients achieve their strategic goals. We foster a collaborative and inclusive culture where creativity and technological advancements thrive. We are dedicated to professional development and providing our employees with opportunities to grow in their careers. Role Responsibilities Implement and configure Nexthink software solutions to meet client requirements. Analyze data from Nexthink to derive actionable insights for improving IT services. Collaborate with clients to understand their business needs and translate them into technical specifications. Conduct training sessions for clients on Nexthink functionalities and best practices. Provide ongoing support and troubleshooting for Nexthink applications. Document processes, configurations, and solutions for reference and training. Work with cross-functional teams to integrate Nexthink with existing IT systems. Monitor system performance and troubleshoot issues as they arise. Prepare reports and analytics to inform stakeholders about system performance. Stay updated on Nexthink product features and industry trends. Participate in project planning and execution to ensure timely delivery of solutions. Assist in developing and refining workflows for improved efficiency. Engage with stakeholders for feedback on Nexthink's impact on business operations. Ensure compliance with company policies and industry standards. Contribute to knowledge sharing within the team and across the organization. Qualifications Bachelor's degree in Information Technology, Computer Science, or a related field. Proven 7+ experience as a Nexthink Consultant or similar role. Strong knowledge of Nexthink functionality and reporting capabilities. Experience in data analytics and visualization tools. Familiarity with ITIL framework practices and principles. Excellent problem-solving skills and an analytical mindset. Strong communication and interpersonal skills for effective client collaboration. Ability to manage multiple projects simultaneously and meet deadlines. Experience in technical documentation and training material preparation. Knowledge of system integration processes and methodologies. Familiarity with Agile project management methodologies is a plus. Understanding of network and system performance metrics. Ability to work independently and as part of a team. Willingness to learn and adapt to new technologies. Strong organizational skills and attention to detail. Proficiency with Microsoft Office Suite and project management tools. Skills: data analytics,nexthink,microsoft office suite,project,communication,dashboards,training,system performance,data analysis,visualization tools,itil framework,network performance metrics,problem-solving,system integration,agile project management,analytics,operations,management,it,technical documentation,data,project management,team collaboration,project management tools,performance tuning Show more Show less

Company Overview GiGa-Ops Global Solutions is a leading provider of innovative technology solutions in India, dedicated to helping businesses optimize their IT operations and enhance user experiences. Our mission is to drive efficiency and effectiveness through technology, ensuring our clients achieve their strategic goals. We foster a collaborative and inclusive culture where creativity and technological advancements thrive. We are dedicated to professional development and providing our employees with opportunities to grow in their careers. Role Responsibilities Implement and configure Nexthink software solutions to meet client requirements. Analyze data from Nexthink to derive actionable insights for improving IT services. Collaborate with clients to understand their business needs and translate them into technical specifications. Conduct training sessions for clients on Nexthink functionalities and best practices. Provide ongoing support and troubleshooting for Nexthink applications. Document processes, configurations, and solutions for reference and training. Work with cross-functional teams to integrate Nexthink with existing IT systems. Monitor system performance and troubleshoot issues as they arise. Prepare reports and analytics to inform stakeholders about system performance. Stay updated on Nexthink product features and industry trends. Participate in project planning and execution to ensure timely delivery of solutions. Assist in developing and refining workflows for improved efficiency. Engage with stakeholders for feedback on Nexthink's impact on business operations. Ensure compliance with company policies and industry standards. Contribute to knowledge sharing within the team and across the organization. Qualifications Bachelor's degree in Information Technology, Computer Science, or a related field. Proven 7+ experience as a Nexthink Consultant or similar role. Strong knowledge of Nexthink functionality and reporting capabilities. Experience in data analytics and visualization tools. Familiarity with ITIL framework practices and principles. Excellent problem-solving skills and an analytical mindset. Strong communication and interpersonal skills for effective client collaboration. Ability to manage multiple projects simultaneously and meet deadlines. Experience in technical documentation and training material preparation. Knowledge of system integration processes and methodologies. Familiarity with Agile project management methodologies is a plus. Understanding of network and system performance metrics. Ability to work independently and as part of a team. Willingness to learn and adapt to new technologies. Strong organizational skills and attention to detail. Proficiency with Microsoft Office Suite and project management tools. Skills: data analytics,nexthink,microsoft office suite,project,communication,dashboards,training,system performance,data analysis,visualization tools,itil framework,network performance metrics,problem-solving,system integration,agile project management,analytics,operations,management,it,technical documentation,data,project management,team collaboration,project management tools,performance tuning Show more Show less