3.0 - 6.0 years

4 - 9 Lacs

Pune, Maharashtra, India

On-site

Position Summary We are seeking a Level 1 Engineer to join our Device Management Team with at least 2+ years of experience in managing security devices and network infrastructure. This role involves day-to-day administration and monitoring of Next-Gen Firewalls, NAC solutions like Cisco ISE and Aruba ClearPass, and wired/wireless networks. The candidate should have a strong grasp of ITIL processes including Incident and Change Management and be willing to work in a 24/7 shift environment. Key Roles & Responsibilities Perform health monitoring and status checks of managed security devices Handle and close tickets (P1 to P4) in alignment with SLAs Manage lifecycle tasks of security devices under scope Adhere strictly to SOPs created by Level 2/3 team members Follow incident, change, and escalation management processes Coordinate with OEMs for ticket escalation and resolution Prepare weekly and monthly device management reports for SOC leadership Maintain clear documentation and provide updates during shift handovers Basic Qualifications Education : BE in Computer Science, IT, or related field Experience : Minimum of 2 years in Device/Network/Security administration Excellent verbal and written communication skills Strong collaboration and interpersonal skills Willingness to work in rotational 24x7 shifts Preferred Qualifications Hands-on administration and troubleshooting experience with at least one of the following: Next-Gen Firewalls/UTMs : Palo Alto (preferred), Juniper (preferred), Fortinet, Checkpoint, Cisco ASA/FTD NAC Solutions : Cisco ISE (preferred), Aruba ClearPass Understanding of networking concepts such as RADIUS, TACACS, MAB, and Guest Flow Knowledge of ITIL processes (Incident, Change, and Problem Management) Experience working in an enterprise or SOC/NOC environment Familiarity with ticketing tools and reporting systems

Posted 1 day ago

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