Remote, , India
INR 32.0 - 38.0 Lacs P.A.
On-site
Full Time
Key Responsibilities: Farm Breaks Collaborate closely with JPMC teams to remediate network compliance issues identified in the enterprise environment. Conduct detailed reviews of network configurations to identify and resolve compliance gaps. Update and maintain data in multiple tools (e.g., NASH, Sevone, ServiceNow, Verum) to ensure alignment with compliance requirements. Develop and maintain compliance reports, providing regular updates to stakeholders. Work on process improvements to reduce compliance violations and enhance monitoring capabilities. NDSS Breaks Identify and remediate all NDSS-related network issues within the JPMC environment. Analyze network disruptions and implement solutions to address underlying problems. Ensure all network devices comply with NDSS standards and policies. Perform proactive monitoring and troubleshooting to prevent potential NDSS-related issues. Maintain comprehensive documentation of all NDSS incidents and resolutions. Network Design and Implementation Deploy 802.1X authentication across network devices in all regions. Implement Network Access Control (NAC) solutions to enhance security and device management. Collaborate with regional teams to ensure successful deployment and minimize disruptions. Troubleshoot 802.1X authentication issues and optimize deployment strategies. Maintain documentation for 802.1X configurations, deployment processes, and troubleshooting guides. Network Design and Implementation: Design, configure, and implement Cisco network solutions, including routers, switches, firewalls, wireless access points, and VPNs. Develop and maintain network diagrams, documentation, and configuration standards. Plan and execute network upgrades and migrations. Network Maintenance and Troubleshooting: Monitor network performance and proactively identify and resolve network issues. Perform root cause analysis of network outages and implement corrective actions. Provide Tier 2 and Tier 3 support for network-related incidents. Maintain and update network device configurations and firmware. Network Security: Implement and maintain network security measures, including firewalls, intrusion detection/prevention systems (IDS/IPS), and VPNs. Conduct regular security assessments and vulnerability scans. Ensure compliance with security policies and standards. Network Optimization: Optimize network performance through traffic analysis, QoS implementation, and bandwidth management. Implement and manage network monitoring tools. Evaluate and recommend new network technologies and solutions. Collaboration and Communication: Collaborate with other IT teams and departments to ensure seamless network integration. Communicate effectively with stakeholders regarding network issues and projects. Provide technical guidance and mentorship to junior network engineers. Documentation: Create and maintain detailed network documentation, including configurations, diagrams, and troubleshooting procedures. Document all changes to the network. Qualifications: Education: Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience). Experience: 5+ Years of experience providing support relevant to CCNP Certification level. Proven experience in designing, implementing, and maintaining Cisco networks. Strong understanding of networking protocols (TCP/IP, OSPF, BGP, EIGRP, VLANs, etc.). Experience with Cisco routers, switches, firewalls (ASA, Firepower), and wireless technologies. Experience with network monitoring tools (e.g., SolarWinds, PRTG, Cisco DNA Center). Experience with VPN technologies (IPSec, SSL). Certifications: Cisco Certified Network Associate (CCNA) Cisco Certified Network Professional (CCNP) Cisco Certified Internetwork Expert (CCIE) Skills: Must be familiar with JIRA for work intake. Deep knowledge of Cisco routers, switches, firewalls and other Cisco networking devices. Proficiency in configuring, troubleshooting, and maintaining complex Cisco network environments. Strong troubleshooting and problem-solving skills. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Strong attention to detail. Scripting skills (Python, etc.) are a plus. Experience with cloud networking (AWS, Azure, GCP) is a plus.
Bengaluru / Bangalore, Karnataka, India
INR 5.0 - 11.0 Lacs P.A.
On-site
Full Time
Title: IT Analyst Location: Bangalore, India Our Cameo team is looking for IT Analysts to work as members of our internal technical support team to process Level 1 technical requests from internal employees over phone and tickets. Responsibilities: Function as an Internal IT Technical Support Executive catering to inbound calls. Provide resolution of procedural, process, information, and technical problems for requests from internal client base submitted over phone or automated means. Provide audit trail of all problems and resolution (input, monitor, action, close) through the use of required tools. Assume ownership of any IT problem from any internal client and follow path of escalated contacts to ensure the problems are resolved in timely and effective ways to the satisfaction of the requestor and well within the contractual agreements. Follow-up with clients and utilize case handling and closure policies to ensure satisfaction both from users and employers. Identify systematic problems and/or recommend opportunities for improvement that will eliminate or reduce problems in the field. Act as advocates for the internal clients to ensure their needs and concerns are addressed. Follow established procedures for call referral, escalation, and problem resolution. Work cooperatively with other team members to resolve problems to the satisfaction of the administrators. Recommend modifications to existing procedures or new procedures that will improve the overall operation of the Service Desk Team. Perform other duties and responsibilities as assigned. Minimum Requirements: Graduate Degree (CS or EE a plus). Excellent written and verbal communication skills. Ability to communicate clearly and effectively with all levels of IT and Non-IT staff via phone, email, and/or IM. Absolute availability and adherence to work shifts as assigned on a 24/7 mode. This includes assignment on weekend support and night shift as per process requirement. Added Advantage: 6+ months of experience in international call centers / service desks supporting international users only. Trained or certified on technical support related certifications. Additional Areas of Focus: Working knowledge of Windows-based operating systems and applications. Demonstrated ability or potential to analyze, troubleshoot, and resolve issues of varying complexity with minimal supervision. Applies established solutions to solve known issues and assists in the development of solutions for new issues. Able to manage crisis situations effectively. Manage multiple, simultaneous projects and cases while maintaining predefined service levels and high customer satisfaction.
Remote, , India
INR 3.5 - 7.5 Lacs P.A.
On-site
Full Time
Description: The Managed Service Support Specialist's role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level. Essential Functions: Field incoming help requests from end users via both telephone and e-mail in a courteous manner. Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue. Build rapport and elicit problem details from help desk customers. Prioritize and schedule problems. Escalate problems (when required) to the appropriate team. Record, track, and document the Managed Services Support problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution. Record time spent on all tasks, including troubleshooting steps, research, and remediation in the designated platform to ensure accurate reporting of labor against Managed Services client contracts. Answer to and perform transfers, additions, and change requests as they are submitted by members of management. Ensure that physical desktop connections are in proper working order. Develop and maintain an inventory of all monitors, keyboards, hard drives, printers, scanners, and other peripheral equipment. Apply diagnostic utilities to aid in troubleshooting. Create and maintain up-to-date documentation of existing and new client systems and environments. Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution. Identify and learn appropriate software and hardware used and supported by the organization. Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications. Provide network support on client systems. Test fixes to ensure problem has been adequately resolved. Perform post-resolution follow-ups to help requests. Evaluate documented resolutions and analyze trends for ways to prevent future problems. Develop procedures and frequently asked questions lists for end users. Procure computer supplies as requested by IT management. Perform other duties as needed/assigned. Required Experience/Education: College diploma or university degree in the field of computer science and/or equivalent work experience. Possess Microsoft Support Certifications (preferred). Experience with desktop and server operating systems, including Microsoft technologies. Experience configuring and troubleshooting networking appliances and devices such as routers, switches, and firewalls. Knowledge, Skills & Abilities: Working knowledge of a range of diagnostic utilities. Ability to conduct research into a wide range of computing issues as required. Ability to present ideas in user-friendly language. Exceptional written and oral communication skills. Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills. Strong documentation skills. Ability to absorb and retain information. Highly self-motivated and directed. Keen attention to detail. Proven analytical and problem-solving abilities. Ability to effectively prioritize and execute tasks in a high-pressure environment. Exceptional customer service orientation for both internal and external customers. Experience working in a team-oriented, collaborative environment. Working Conditions and Physical Demands: Work in a fast-paced environment. Manage multiple tasks simultaneously. Work in an indoor office environment. Required to use hands to type, handle, feel or reach. Ability to sit for the majority of the workday. Required to use a keyboard and a mouse for the majority of the workday. Vision requirements include the ability to adjust focus and viewing a computer screen for the majority of the workday. The employee is required to talk in a clear, audible voice. The noise level in the work environment is low.
Remote, , India
INR 32.0 - 32.5 Lacs P.A.
On-site
Full Time
Job Description: This role supports the organization in delivering its Service Strategy and vision, ensuring the effectiveness and efficiency of the Managed Services Support team. The position involves aligning daily operations with strategic goals, maintaining service quality, and overseeing adherence to Service Management Processes. Key Responsibilities: Support the organization in delivering the Service Strategy and vision. Maintain a sound knowledge and understanding of current methodologies, technologies, services, and tools. Ensure adherence to Service Management Processes by the Managed Service Support team. Work directly with the operations team to integrate Managed Services into day-to-day Standard Operating Procedures (SOPs). Oversee the Service Level Agreements (SLAs) within the delivery units where specifically needed (i.e., where client requirements differ from the service level in standard service descriptions). Work to achieve and maintain profitability in Managed Service accounts by closely tracking labor and overhead expenses that impact support. Responsible for overseeing the continued provision and delivery of services by the Managed Services team to agreed-upon quality standards. Work to mitigate the impact of service failures and improve quality through enhanced Standard Operating Procedures. Provide leadership and mentorship to technicians on the Managed Services Support team.
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