Neuroglia Health Pvt. ltd

What you will be doing here? Be the User Champion: Take ownership of user challenges, solve their issues with empathy and precision. Ensure a seamless experience that keeps our users focused on what matters most: their learning journey. Analyse and Innovate: Identify trends in user challenges and collaborate with the product team to drive enhancements that eliminate friction. Track, report, and proactively address recurring pain points with data-backed insights. Collaborate and Communicate: Work closely with cross-functional teams to escalate technical issues and ensure swift resolutions. Keep users informed with clear, concise, and friendly communication, becoming their trusted guide. Stay Ahead of the Curve: Master the DBMCI One platform and its evolving features, offering users up-to-date and accurate support. Track, report, and proactively address recurring pain points with data-backed insights. Who are we looking for? A recent graduate who thrives on problem-solving and has a passion for user experience. Exceptional communication skills, both written and verbal. You dont just answer questions, you tell a story that makes sense. A curious learner with strong analytical skills, eager to dive into the product ecosystem and make it better. Someone whos energized by the idea of helping others and making a difference, one query at a time.