Lead Engineer - Network Operations NTT DATA

5.0 - 9.0 years

0 Lacs

maharashtra

On-site

As a Networking Managed Services Engineer (L4) at NTT DATA, your primary responsibility will be to ensure the operational efficiency of our clients" IT infrastructure and systems. This will involve managing, monitoring, investigating, and resolving escalated technical incidents and problems to ensure continuous functionality. Your expertise will be crucial in providing immediate and permanent solutions within our service level agreements (SLAs) by reviewing client requests and applying your technical knowledge effectively. Working independently, you will collaborate with clients, stakeholders, team leads, or senior managers to perform operational tasks and address escalated incidents and requests promptly. Your role will also entail offering high-level support for complex issues, documenting resolution procedures, contributing to the enhancement of client infrastructure, and sharing knowledge with other engineering teams. Your proactive approach will involve identifying, investigating, and analyzing issues before they arise to ensure timely resolution and proper documentation of incidents. You will be responsible for providing support for escalated incidents, troubleshooting, managing tickets from third-line engineers, and documenting and sharing solutions for future reference. Effective communication will be key in your role, as you will engage with teams and clients to provide support and act as an emergency contact for critical issues. During shift handovers, you will ensure a seamless transition by highlighting key escalated tickets and upcoming operational tasks for continuous support. In addition to daily troubleshooting, you will actively contribute to optimization efforts by collaborating with automation teams, developing diagnostic procedures for unique client environments, and coaching Service desk and Operations Center teams to enhance technical expertise. To excel in this role, you should possess deep technical skills in relevant networking functions, experience with network management tools, advanced Managed Services experience, proficiency in change management processes, strong client service orientation, excellent communication skills, adaptability to changing circumstances, and the ability to work both independently and collaboratively. Your active listening skills and positive outlook will help in understanding client requirements and creating a positive client experience throughout their journey. NTT DATA is a trusted global innovator in business and technology services, committed to helping clients innovate, optimize, and transform for long-term success. With a focus on R&D and a diverse global workforce, we aim to move confidently into the digital future. Being part of the NTT Group, headquartered in Tokyo, we offer a wide range of services including business and technology consulting, data and artificial intelligence solutions, and digital infrastructure services. As an Equal Opportunity Employer, we value diversity and inclusion in our workplace.,

Posted 1 week ago

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