4 Networking Expertise Jobs

A Fixed Wireless Customer Success Engineer is responsible for ensuring that T1/T2/T3 Service Provider customers have a positive experience with their outdoor Fixed Wireless Broadband Point-To-Multipoint (PMP) and Point-To-Point (PTP) deployments. They work to address customer issues, identify areas for improvement, and provide guidance and support to customers as needed. Here are some primary and secondary skills that are important for a Fixed Wireless Customer Success Engineer: Primary Skills: 1. Fixed Wireless Access: The engineer should have strong technical skills and knowledge of outdoor PMP and PTP Licensed and Unlicensed Fixed Wireless Access systems. They should be familiar with RF fundamentals, Frequency capability, Channel Bandwidth, Modulation Schemes, Transmission Methods, Microwave propagation (Factors, LOS/nLOS/NLOS, Fresnel zone, FSPL, Fading). They should be familiar with the various standards, protocols, and technologies used in wireless networking, such as 3GPPP, IEEE 802.11 and licensed microwave technologies. 2. Network design and configuration : The engineer should be able to design and configure outdoor fixed wireless networks that meet the customer&aposs business requirements and align with industry best practices. This may involve conducting link budget planning, site surveys, selecting appropriate equipment, and configuring wireless network equipment, such as base stations/access points, CPE/Subscriber Modules and associated tower-related equipment such as switches/routers, power supplies, and surge protection units. Knowledge of outdoor tower/rooftop-based deployments is important. 3. Security : The engineer should be knowledgeable in wireless security protocols and best practices. They should be able to configure and manage wireless security features such as authentication, encryption, and access control. 4. Troubleshooting: The engineer should be able to troubleshoot network issues and identify problems with the outdoor network infrastructure, including signal interference, device connectivity, and network performance. They should also be able to use network monitoring tools and protocols such as Wireshark and packet crafting to diagnose and resolve issues. 5. Communication skills: The engineer should have excellent communication skills, both verbal and written. They should be able to explain technical issues and solutions to non-technical customers and collaborate effectively with other internal teams, such as sales and product management. 6. Customer Service Skills: The engineer should have strong customer service skills, including the ability to handle customer complaints and inquiries professionally and efficiently. Deliver high-quality technical assistance to customers via phone call, remote session, email, and chat support. Receive, investigate, resolve, track, or dispatch trouble tickets promptly. Secondary Skills: 1. Networking Expertise: The engineer should have strong technical skills and knowledge of L2/L3 switching and routing systems and technologies, including understanding of TCP windowing/handshake, UDP, VoIP/SIP and other packet protocols. Ability to analyse packet captures and use tools such as Ping, Traceroute, Wireshark is necessary. 2. Technical documentation: The engineer should be able to create and maintain technical documentation, such as network diagrams, configuration files, and network topology maps. 3. Analytical Skills: The engineer should have strong analytical skills to analyze data, identify trends, and make recommendations for improvements. 4. Collaboration Skills: The engineer may work with a team of other technical professionals internally and externally, so strong collaboration skills are important. 3 to 8 years of experience in outdoor fixed wireless technologies covering licensed and unlicensed PMP/PTP, 4G/5G RAN and related telecom technologies. Knowledge of RF fundamentals and concepts, outdoor wireless propagation, link budget, L2 and L3 protocol and security and, Quality of Service (QoS) networking preferred. Prior experience either as a Solution Architect or Network Design Engineer or Customer Success Engineer is preferred. Education requirements for a Customer Success Engineer are a minimum bachelor&aposs degree in computer science or a related field, along with relevant industry certifications, such as 4G/5G RAN, CCNP (routing and switching), and CWNE are preferred. Show more Show less

As a Customer Success Engineer, you will play a crucial role in ensuring that enterprise-level customers have a positive experience with their switch and router networking services. Your primary responsibility will be to address customer issues, identify areas for improvement, and provide guidance and support as needed. To excel in this role, here are the key skills and knowledge requirements: Networking Expertise: You should possess strong technical skills and in-depth knowledge of L2/L3 switching and routing systems, as well as familiarity with security, tunnelling, network service protocols, and Quality of Service (QoS) networking. Possessing relevant industry certifications like CCNP (routing and switching) would be highly advantageous. Network Design and Configuration: Your ability to design and configure switching networks that align with customer business requirements and industry best practices will be essential. This may involve tasks such as installation, configuration, troubleshooting, and optimization of network equipment such as switches, routers, and security gateways. Security: A solid understanding of network security protocols and best practices is crucial. You should be adept at configuring and managing security features such as authentication, ACLs, port security, VLANs, and 802.1x. Troubleshooting: Your proficiency in troubleshooting network issues and identifying problems within the network infrastructure will be vital. This includes addressing connectivity issues, configuration errors, VLAN setups, STP configurations, port security, and QoS settings. Familiarity with network monitoring tools and protocols like Wireshark, Zabbix, and Nagios will also be beneficial. Communication Skills: Effective communication is key. You should be able to clearly articulate technical issues and solutions to non-technical customers and collaborate efficiently with internal teams such as sales and product management. Customer Service Skills: Strong customer service skills are essential. You should be capable of handling customer complaints and inquiries professionally and promptly. Problem-Solving Skills: Your ability to identify and resolve complex technical issues and think innovatively to find solutions will be critical to your success in this role. Attention to Detail: Maintaining a high level of attention to detail is necessary to ensure that all issues and potential areas for improvement are identified and addressed effectively. With 4-8 years of experience, you are expected to bring a wealth of expertise to the table and play a pivotal role in the success of our enterprise customers.,

Responsible for Partnership Management to drive business growth and maximum revenue opportunities. 5+ years years Business Development RESPONSIBILITIES Identify, target, and establish new strategic partnerships to drive business growth. Manage and nurture relationships with existing partners to maximize revenue opportunities. Negotiate and finalize partnership agreements, ensuring mutually beneficial terms. Collaborate with cross-functional teams (sales, product, marketing) to optimize partnership success. Monitor and report on partnership performance, ensuring targets and KPIs are met. Develop and execute strategies to expand partner networks and improve overall partner engagement.

"Strong Knowledge And Experience On Networking Infrastructure , -Routing & Switching SDWAN Hands On Experience On Below Mentioned Primary Skills ,Networking Project Management Experience Good To Have Analytical /Problem Solving Skills Must Be Positive Attitude And Drive Should Have Adaptable / Accountable & Quick Learner " Must Have LAN)-SDA, DNAC, Cisco ISE, Cisco NAC, 802 1x, Supplicant Configuration, Routing And Switching ,Wireless, IOS Upgrade, SNMP, VLAN, STP, VSL Flexible To Work On US Time Zone From India Location