Networking Engineer

Networking Engineer
Role: Network Engineer Tier-3 Designation: Senior Engineer Networking Work Location: Mangalore Shift: 9 hours per day About Us UnifyCX is a transformative AI platform that empowers and enables teams to deliver efficient, exceptional customer experiences We engineer superhuman customer experiences through a powerful blend of strategy, omnichannel support, analytics, and AI-driven tools like GoTalentAI, Voice of Customer, and automatic QA Our outcome-based model prioritizes measurable results for more than 200 client programs serviced today With a focus on automation, talent enablement, strategic partnerships, and strict data ethics, UnifyCX delivers scalable, personalized, and compliant solutions that create real business impact, UnifyCX is a certified minority-owned business and an EOE employer who welcomes diversity, Role Overview Network Maintenance & Support: Assist in configuring, deploying, and managing WiFi networks using Ruckus, Cambium Networks, and MikroTik equipment, Monitor network performance and troubleshoot issues to ensure reliable and secure connectivity o Support senior network engineers in maintaining network infrastructure, including routers, switches, and access points, Network Configuration: Participate in the setup and configuration of network devices, Implement network security measures and ensure compliance with organizational policies, Conduct routine network maintenance and updates, Documentation & Reporting: Maintain accurate network documentation, including diagrams, configurations, and procedural documentation, Assist in preparing network performance reports and analysis, User Support: Provide technical support to end-users experiencing network issues, Collaborate with the support team to resolve network-related problems promptly, Continuous Learning: Stay updated with the latest developments in networking technologies and best practices, Pursue relevant certifications and training opportunities, Required Skills And Qualifications Experience: 3 to 5 years of experience in a related field/position, Educational Background Associate degree or higher in Computer Science, Information Technology, or a related field, Technical Skills: Fundamental knowledge of networking principles (OSI model, TCP/IP, DNS, DHCP, etc,), Experience with or knowledge of Ruckus, Cambium Networks, and MikroTik devices, Familiarity with WiFi networking concepts and best practices, Proficiency in network troubleshooting tools and techniques, Must Requirements: Must be willing to work in a fixed USA Day shift, including weekends, Must be skilled in outbound customer calls and handling inbound calls from field techs and CS agents, Soft Skills: Strong analytical and problem-solving abilities, Excellent communication (verbal and written) and teamwork skills, Ability to manage time effectively and prioritize tasks, Preferred Skills And Qualifications Hands-on experience with network configuration and management, Familiarity with network monitoring tools, Basic scripting or automation knowledge Why Join Us Impactful Work: Make a real difference by helping customers solve their technical problems, Innovative Environment: Work with cutting-edge technology and be part of a forward-thinking company, Supportive Team: Join a team that values your contributions and supports your growth,