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5.0 - 9.0 years
0 Lacs
chennai, tamil nadu
On-site
The role is based in India, working from the Chennai Office and involves regular interaction with other geographically located teams and users. As a part of the Global Service Desk Team, you will be responsible for managing helpdesk calls, emails, and supporting applications that are facilitated by the Desktop Team. Your key responsibilities will include answering the Service Desk phone, emails, and walk-ups, accurately logging all faults and requests on Jira Service Desk, actively monitoring and progressing all incidents and service requests to ensure resolution within the SLA. You will also be required to complete Service Desk communications to the business and internal IT teams for incide...
Posted 1 week ago
3.0 - 7.0 years
0 Lacs
karnataka
On-site
Veeam, the global market leader in data protection and ransomware recovery, is dedicated to enabling organizations to not only recover from data outages but to thrive in the face of challenges. With a focus on data security, recovery, and freedom in hybrid cloud environments, Veeam offers the Veeam Data Platform as a comprehensive solution for various IT environments. As a Virtualization Backup Engineer (Weekend Shift) at Veeam, you will play a crucial role in ensuring the reliability and recoverability of backups through the Veeam Backup and Replication (VBR) solution. Your responsibilities will include troubleshooting, analyzing log files, serving as a technical point of contact for IT pro...
Posted 2 weeks ago
3.0 - 7.0 years
0 Lacs
karnataka
On-site
As the Virtualization Backup Engineer at Veeam, you will be part of a global market leader in data resilience, dedicated to empowering businesses to control all their data seamlessly. Veeam's comprehensive solutions encompass data backup, recovery, portability, security, and intelligence, serving over 550,000 customers worldwide from our base in Seattle. In this role, you will join the Technical Customer Support team, renowned for its innovative approach to providing technical assistance. You will play a crucial role in offering one-on-one support to customers, ensuring a positive experience and offering valuable feedback for continuous improvement. The Veeam Backup and Replication (VBR) sol...
Posted 3 weeks ago
9.0 - 13.0 years
0 - 0 Lacs
maharashtra
On-site
You will play a crucial role in overseeing the operations of shipped products and services, adhering to the agreed-upon Eyes on glass/Follow the sun engagement models. This involves closely monitoring product/service operations against key performance indicators established by the business and promptly taking necessary actions in response to any identified deviations. Furthermore, you will collaborate with the Service Reliability Engineering (SRE) team and client stakeholders to define and document appropriate responses to various incident scenarios, creating detailed runbooks for reference. To streamline day-to-day operations and enhance the team's overall efficiency, you will focus on auto...
Posted 1 month ago
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