Sr Associate, Client Support - Grade 08 S&P Global Market Intelligence

1.0 - 3.0 years

0 Lacs

india

On-site

About the Role: 08 Department overview: Global Shared Support for Bangalore Infrastructure EDM Application Support, providing Level 1 to level 1.5 Support for various Products. Global Shared Support is 24/7 365 days process, and this is required so we can Roster (24/7/365), schedule resources for all the tasks/products allocate and provide continue seamless support for different products (EDM, EDMW, Debt Domain, WSO, Thinkfolio, DeltaOne and RegOne) supported by Global Shared Support Team. Current tasks - Monitoring Servers, Monitoring Client Production environments, working on tickets, Runbooks and BAU tasks, EDM - Providing L1 and L1.5. With migration of EDM/EDMW/Debt Domain/WSO L1 and L1....

Posted 1 month ago

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Technical Support Intern Tungsten Automation

0.0 years

0 Lacs

hyderabad, telangana, india

On-site

Tungsten Automation is seeking a Technical Support Intern to work within the Technical Support division. You will work within a fast-paced environment alongside our Technical Support department The Technical Support Intern is responsible for providing 1st level technical support to end customers of Tungsten Automation Corporation desktop products, and resolving reported issues in an effective and timely manner. In addition, the position requires frequent interaction with Subject-Matter Experts and Sr. Technical Support Engineers to properly document and the escalation of undocumented issues. Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures. Provi...

Posted 3 months ago

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