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Helpdesk - technical support coempt eduteck

2.0 - 6.0 years

0 Lacs

karnataka

On-site

Role Overview: As a Technical Support Specialist, your primary responsibility will be to provide first-line technical support to software users through phone, email, or chat. You will guide customers through step-by-step solutions for software problems and escalate complex issues to higher-level technical support or engineering teams. Additionally, you will be responsible for documenting and tracking customer-reported issues in the support ticketing system. Key Responsibilities: - Provide first-line technical support to software users via phone, email, or chat. - Guide customers through step-by-step solutions for software problems. - Escalate complex issues to higher-level technical support ...

Posted 4 days ago

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