Japanese Service Desk Agent Wipro Limited

2.0 - 6.0 years

0 Lacs

vadodara, gujarat

On-site

The purpose of this role is to be the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro's Service Desk objectives. You will be responsible for providing 24/7 support and exceptional customer service. Additionally, you will monitor and resolve alerts from Microsoft Teams Rooms Pro Management Portal, troubleshoot AV equipment, network connectivity, and applications, and maintain system reliability while minimizing downtime through proactive maintenance. Effective communication of updates and solutions in multiple languages is essential. It is important to stay current with tools, updates, and best practices. Spec...

Posted 1 month ago

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