737 Network Troubleshooting Jobs - Page 7

As an IT Systems Support Specialist, your primary responsibility will be to ensure the continuous operation and availability of IT systems by proactively monitoring them. You will be required to diagnose and resolve hardware, software, and network issues in a timely manner to maintain seamless functionality. Additionally, providing technical support and guidance to end-users and other IT staff will be a crucial part of your role. Maintaining up-to-date system documentation, including configuration settings and network diagrams, will be essential for effective system management. You will also be responsible for installing, configuring, and testing new hardware and software components and continuously monitoring system activities to control access, ensuring security and compliance. Collaborating with vendors and internal teams to resolve compatibility issues, as well as maintaining and managing test environments to support development and testing activities, will be key aspects of your job. Regular security assessments, vulnerability scans, and the implementation of security measures to protect IT systems from threats will also fall under your purview. Designing and executing test cases to validate system functionality and ensuring thorough testing coverage for all system components will be critical tasks to ensure the reliability and efficiency of IT systems. This is a Full-time or Internship position based in Rajajinagar. We provide food, and we are looking for freshers or individuals with up to 2 years of experience who can commute to the office daily. If you meet these criteria and are passionate about IT system support, we encourage you to apply for this role.,

As an Apigee Site Reliability Engineer (SRE) at our Bangalore location, you will play a vital role in ensuring the reliability and scalability of our API platforms. Your responsibilities will include designing, implementing, and maintaining robust systems to enhance the performance of our Apigee API platform and related ecosystems. You will actively contribute to building an engineering culture that values innovation and continuous improvement, while working closely with diverse clients to make a direct impact on our success. To excel in this role, you must have proven hands-on experience with Google Apigee Edge (or Apigee X/Hybrid), including expertise in API proxy development, security, and traffic management. A strong understanding and practical application of Site Reliability Engineering (SRE) principles and practices are essential. You should also be proficient in using monitoring, logging, and alerting tools relevant to API platforms such as Cloud Monitoring, Prometheus, Grafana, and ELK Stack. Your ability to diagnose and resolve complex production issues related to APIs and distributed systems will be crucial, along with a solid grasp of cloud platforms, particularly Google Cloud Platform (GCP) services relevant to Apigee. Experience with scripting and automation using languages like Python, Bash, or Go is also required. While not mandatory, beneficial experience includes familiarity with Infrastructure as Code (IaC) tools like Terraform for managing cloud resources and Apigee configurations, knowledge of containerization (Docker) and orchestration (Kubernetes/GKE), familiarity with other API Gateway solutions or API management platforms, background in network troubleshooting, and security best practices for APIs, as well as experience with CI/CD pipelines for API deployments. In return, we offer you the opportunity to make a real impact on our clients" success and the growth of our company. We invest in your learning and development by covering education expenses, encouraging certifications, and providing exposure to the latest technologies. After 6 months, you will have the opportunity to become a part-owner of Aviato. We provide competitive compensation and benefits, including an annual bonus, and offer a hybrid work model with a balanced work-life setup in Bangalore, where you will spend 3 days in the office. Join a company that is certified as a Great Place to Work, founded by Ex-Googlers who prioritize a positive and innovative culture. If you are ready to build something amazing and have the required skills and experience, we encourage you to apply now and be a part of our dynamic team.,

As a Consultant Helpdesk at our Pune location, with 1-6 years of experience, you will play a crucial role in providing technical support and assistance to users. Your primary responsibilities will include serving as the initial point of contact for users facing hardware, software, and network-related issues, performing basic troubleshooting, documenting user interactions, and escalating complex problems to higher-level support teams when necessary. Your key responsibilities will include identifying and resolving technical difficulties faced by users, troubleshooting common problems like password resets and connectivity issues, accurately documenting user interactions in the ticketing system, and escalating complex issues to the appropriate support team. Additionally, you will be expected to provide excellent customer service by effectively communicating with users and empathetically addressing their concerns. As part of the Helpdesk L1.5 team, you will also be responsible for handling escalated issues that require advanced troubleshooting skills, utilizing specialized knowledge to resolve complex technical problems, collaborating with other IT teams for issue resolution, contributing to process improvement initiatives, and assisting in training L1 staff on new technologies and troubleshooting techniques. We are looking for candidates with a degree in information technology or a related field, along with previous experience in a helpdesk or technical support role. Strong communication, problem-solving, and organizational skills are essential for this role, and familiarity with ticketing systems and remote support tools would be advantageous. If you are an immediate joiner with excellent communication skills and the ability to provide top-notch technical support, we encourage you to share your resume with us at nsenthil.kumar@genpact.com with the subject "Technical Associate Helpdesk" and your notice period.,

As a Senior Linux & Cloud Administrator at SAP, you will play a key role in supporting the seamless 24/7 operations of our cloud platform across Azure, AWS, Google Cloud, and SAP data centers. Your primary responsibilities will involve ensuring the smooth operation of business-critical SAP systems in the cloud, leveraging technologies such as Prometheus, Grafana, Kubernetes, Ansible, ArgoCD, AWS, GitHub Actions, and more. Your tasks will include network troubleshooting, architecture design, cluster setup and configuration, and the development of automation solutions to deliver top-notch cloud services for SAP applications to enterprise customers globally. You will be part of the ECS Delivery XDU team, responsible for the operation of SAP Enterprise Cloud Services (ECS) Delivery, a managed services provider offering SAP applications through the HANA Enterprise Cloud. At SAP, we are committed to building a workplace culture that values collaboration, embraces diversity, and is focused on creating a better world. Our company ethos revolves around a shared passion for helping the world run better, with a strong emphasis on learning and development, recognizing individual contributions, and offering a range of benefit options for our employees. SAP is a global leader in enterprise application software, with a mission to help customers worldwide work more efficiently and leverage business insights effectively. With a cloud-based approach and a dedication to innovation, SAP serves millions of users across various industries, driving solutions for ERP, database, analytics, intelligent technologies, and experience management. As a purpose-driven and future-focused organization, SAP fosters a highly collaborative team environment and prioritizes personal development, ensuring that every challenge is met with the right solution. At SAP, we believe in the power of inclusion and diversity, supporting the well-being of our employees and offering flexible working models to enable everyone to perform at their best. We recognize the unique strengths that each individual brings to our company, investing in our workforce to unleash their full potential and create a more equitable world. As an equal opportunity workplace, SAP is committed to providing accessibility accommodations to applicants with disabilities and promoting a culture of equality and empowerment. If you are interested in joining our team at SAP and require accommodation during the application process, please reach out to our Recruiting Operations Team at Careers@sap.com. We are dedicated to fostering an environment where all talents are valued, and every individual has the opportunity to thrive.,

Designation : Network Support Technician Qualification : B.E IT / Dip IT Experience : 5 to 8 Years Salary : 2500 SAR ( 58,000 INR ) + OT Free Accommodation Direct Employment visa Contact: HR - Priya - 7845580688. Required Candidate profile Required Documents 1. Resume 2. Qualification Certificate 3. Experience Certificate 4. Original Passport 5. Photo Contact & share your resume through Whatsapp - Priya - 7845580688. Perks and benefits Free Accommodation and Transport

Responsibilities: * Manage ConnectWise solutions for clients. * Collaborate with cross-functional teams on project delivery. * Implement network troubleshooting strategies. * Provide virtualization expertise within the team.

Monitoring and maintaining networks and servers. Upgrading, installing, and configuring new hardware and software to meet company objectives. Implementing security protocols and procedures to prevent potential threats. Creating user accounts and performing access control. Performing diagnostic tests and debugging procedures to optimize computer systems. Documenting processes, as well as backing up and archiving data. Developing data retrieval and recovery procedures. Designing and implementing efficient end-user feedback and error reporting systems. Keeping up to date with advancements and best practices in IT administration. Troubleshoot and resolve technical problems or issues related to computer software and systems Maintenance, service and upkeep of the systems and all the hardware IT devices. Deal and negotiate with vendors for purchasing new equipment for the company if and when needed. Analyze, recommend, and implement process improvements Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities Train or instruct users in the proper use of hardware or software Follow all company policies and procedures; protect company assets Providing Remote Technical support for team members working remotely. Analyze incidents and determine the level of support required. Apply diagnostic techniques to identify problems, investigate causes, and recommend solutions. Utilize network monitoring tools to identify system/network outages. Troubleshooting, analyzing, resolving technical issues (MS Office Suite, Windows OS, laptop, desktop, kiosks/touchscreens, printers, mobile devices like Apple/Android).

Role & responsibilities Support, configure, and maintain network devices (routers, switches, firewalls, servers) Monitor network performance and resolve connectivity issues Enforce network security policies and monitor for vulnerabilities Install and integrate new network hardware/software updates Manage user accounts, permissions, and access controls Troubleshoot network incidents and escalate when necessary Maintain up-to-date network documentation and procedures Coordinate with vendors for issue resolution Assist in network upgrades, expansions, and regular maintenance Preferred candidate profile Bachelors degree in Computer Science, IT, or related field (preferred) Basic to intermediate knowledge of TCP/IP, DNS, DHCP, and network hardware Familiar with firewalls, VPNs, routing, and switching Experience with network monitoring and troubleshooting tools Strong problem-solving skills; able to work under supervision Good communication skills for user support and documentation Knowledge of Cisco Meraki wireless Hands-on experience with Fortinet firewalls CCNA or equivalent certification (highly desirable) Exposure to Cisco, Juniper, or Fortinet environments is a plus

Troubleshooting Network connectivity in a LAN/WAN environment Hands-on experience in MS-Outlook configuration & Troubleshooting Hardware and Networking Troubleshooting Microsoft outlook Knowledge in DNS,DHCP Active Directory Networking Concepts Required Candidate profile Knowledge of network troubleshooting, Ethernet and IP configuration Basic server Knowledge Configure desktop and laptop Switches and Routers 2014 to 2024 batch can apply Male candidates only

Job Summary: A highly skilled and results-driven Senior System Administrator with over 7 plus years of experience in designing, implementing, and optimizing enterprise-level systems and infrastructure. Adept at troubleshooting complex system issues, managing cross- functional teams, and providing strategic solutions that improve system performance and reliability. Proficient in cloud computing platforms (AWS, Azure), virtualization technologies (VMware, Hyperconverged Infrastructure), and automation tools (Ansible, Puppet). Expertise in network management and system security. A strong communicator with a proven track record of large-scale projects and ensuring seamless integration of new technologies into existing environments. Known for a proactive approach in identifying opportunities for system improvements and cost reduction while maintaining high standards of system integrity and availability. Key Responsibilities: System Design & Implementation: Design, implement, and maintain system architectures, including servers, networks, storage, and other hardware/software systems. Install and configure, Hypervisor, operating systems, software applications, and hardware. System Monitoring & Performance Optimization: Monitor system performance, troubleshoot issues, and optimize systems for efficiency and reliability. Ensure the scalability and availability of systems through regular checks and improvements. Maintenance & Upgrades: Perform regular maintenance on existing systems, including patch management, software updates, and hardware upgrades. Plan and execute system upgrades or migrations as necessary. Security Management: Implement and maintain security protocols to safeguard systems from internal and external threats. Conduct regular security audits and vulnerability assessments. Manage firewalls, access controls, and encryption protocols. Backup & Disaster Recovery: Ensure data integrity through backup solutions and disaster recovery plans. Regularly test recovery procedures to ensure minimal downtime during system failure. Troubleshooting & Issue Resolution: Investigate system issues and provide timely resolutions, minimizing downtime. Work with technical support teams and vendors to resolve complex system issues. Automation & Scripting: Develop and maintain scripts for automation of routine tasks (e.g., system backups, log analysis). Implement tools for system monitoring and management to streamline processes. Documentation & Reporting: Maintain accurate system documentation for configurations, procedures, and troubleshooting guidelines. Generate reports on system health, incidents, and performance metrics. Collaboration & Support: Collaborate with cross-functional teams such as developers, network engineers, and business teams to align systems with organizational needs. Provide technical support and guidance to end-users or other departments. Compliance & Best Practices: Ensure systems are compliant with relevant regulations, standards, and best practices (e.g., ITIL, ISO, GDPR). Participate in regular audits and assessments for continuous improvement. Key Skills & Qualifications: 7+ years of Experience in System Administration or related field. Operating Systems: Proficient in Linux (Ubuntu, CentOS, RedHat), Windows Server, macOS, or Unix-based systems. Cloud Platforms: Hands-on experience with cloud services such as AWS, Azure, DevOps or Google Cloud Platform (GCP). Networking: Knowledge of network protocols (TCP/IP, DNS, DHCP, VPN), firewalls, and network security best practices. Virtualization: Strong experience with Proxmox, VMware, Hyper-V, Docker, and Kubernetes for containerization and virtualization management. Security and Compliance: Understanding of security protocols, encryption, access management, and security best practices. Configuration Management: Experience managing configurations and version control using Git, Ansible, or similar tools. Interested can reach us at careers.tag@techaffinity.com Regards, HR Team

Company Name: Aghanya Technology Job Title: Chip Level Engineer Job Location: Kolapakkam, Chennai Job Type: Full Time Experience Required: Minimum 4 Years Salary: Up to 4.8 LPA About the Company: Aghanya Technology is a growing and innovative player in the electronics and embedded systems domain. We are focused on providing high-quality repair, maintenance, and support services at the chip/component level for a range of electronic devices and systems. Job Description: We are seeking skilled and experienced Chip Level Engineers to join our team in Chennai. The ideal candidate will have strong hands-on expertise in diagnosing and repairing electronics at the component/chip level across a range of devices. Key Responsibilities: Perform chip/component-level troubleshooting and repair of PCBs, motherboards, power supplies, and other electronic hardware. Use diagnostic tools such as multimeters, oscilloscopes, BGA rework stations, and soldering/desoldering equipment. Identify faulty ICs, SMDs, transistors, capacitors, and other discrete components. Conduct preventive maintenance and system-level testing post-repair. Maintain documentation of diagnostic findings and repair logs. Work closely with the technical support and R&D teams for complex repairs. Required Skills & Qualifications: Diploma or Bachelor's Degree in Electronics/Electrical Engineering or related field. Minimum 4 years of experience in chip/component-level repair. Proficient in reading circuit diagrams and technical manuals. Strong soldering and desoldering skills (including SMD/BGA components). Excellent analytical and problem-solving skills. Good communication and teamwork abilities. Preferred Experience: Prior work in service centers or electronics manufacturing/repair firms. Experience in repairing laptops, industrial electronics, telecom boards, etc.

L1 Support Engineer Job Description Role Overview Serve as the first point of contact for all IT-related queries in person, via phone, email, or ticketing. Provide basic hardware, software, and network troubleshooting support. Escalate unresolved issues to L2/L3 teams following escalation protocols. Key Responsibilities Diagnose and resolve basic hardware issues (PCs, laptops, printers, scanners). Troubleshoot software issues (OS, MS Office, VPN, antivirus). Check and fix network connectivity issues (LAN/WiFi, IP configuration, DNS, DHCP, basic switch/router checks) Install, configure, and maintain desktops, peripherals, and related IT hardware. Follow up with users to ensure satisfactory resolution. Escalate issues beyond L1 scope to senior support teams. Contribute to a knowledge base by documenting recurring issues and their resolutions Qualifications Any graduation (Bachelors degree in any discipline sufficient). Freshers or professionals with up to 2 years’ experience in IT helpdesk or desktop support. Skills & Knowledge Requirements Sound knowledge of computer hardware and basic networking (TCP/IP, DHCP, DNS, LAN/WiFi) Able to use ticketing systems (e.g. JIRA, ServiceNow, Zoho) and remote tools (AnyDesk, TeamViewer) Troubleshoot and resolve basic desktop and network issues. Install and configure hardware/peripherals (PCs, printers, routers). Certification (Optional but Beneficial) CompTIA A+, Network+, or CCNA in progress or completed . Locations & Salary Locations: Kanpur, Gorakhpur, Meerut, Dehradun, Sahibabad Salary : 12,000/month

*Position: Technical Support Officer Voice (International Process)* Salary:For Fresher- 23,000 in-hand/ For Exp-up to 37,000 in-hand + Incentives + Appraisals + Cab Facility Eligibility Criteria: Graduate or Postgraduate (No current students) Fresher can apply (B.Tech and B.Sc only ) Minimum 6 months of exp ( any Graduate can apply ) Strong English communication skills LOCATION - NOIDA ( BOTH SIDE CABS ) Key Responsibilities: Voice-based Technical Support for international customers Networking, troubleshooting, and resolution Internal team collaboration *Contact - HR RAHUL ( 9289947801) WhatsApp and call*

Hiring for Fortune 500 companies UG/Freshers- Salary Range 18k to 30k inhand Experience Candidature - salary range 32k to 45k Both side cabs 24/7 shifts limited opportunities please call Mob:-Nidhika : 8588840205

Contribute to the effective overall performance of the Orange Business Services Global Network, while ensuring the highest level of network availability through excellent proactive/reactive network supervision , efficient troubleshooting and diagnosis of backbone network incidents and effective co-ordination with internal and external entities in order to meet and exceed our customer expectations and in line with our objectives University Degree or equivalent (Electronics and Tele- communications oriented) Working experience and knowledge of Local Area Networks, Wide Area Networks, Carrier Networks, different telecom hardware(cisco, juniper) and technology platforms Strong proven knowledge of the Network Operations environment(similar to Orange Business Services), systems, protocols and services Excellent diagnostic and network troubleshooting skills Ability to understand, analyze and resolve problems quickly Good interpersonal skills and the ability to communicate effectively at all levels and with all nationalities and cultures Proactive attitude to use his/her initiative to react quickly, to work effectively in emergency situations under minimum supervision Self-motivated and capable to work within a strong team environment is essential Must be fluent in English language Possession of multi llingual skills is an asset Hosted Wholesale OINIS

Responsibilities: * Virtualization expertise (VMware/Hyper-V) *Knowledge of Microsoft 365 / Exchange Administration *Automation tools like PowerShell or Ansible *Tier 2/3 Helpdesk & incident resolution!

IT Support duties and responsibilities. Installing and configuring computer hardware, software, systems, networks, printers and scanners Monitoring and maintaining computersystems and networks Responding in a timely manner to service issues andrequests Providing technicalsupport acrossthe city (this may be in person or over the phone) Setting up accountsfor new users Repairing and replacing equipment as necessary Testing new technology Possibly training more junior staffmembers Basic knowledge on cameras installation and Bio metric configuration Maintainrecords / logsfor repairs and fixes and maintenance schedule Identity computer or network equipment shortages andplace orders Develop and maintain local networks in ways that optimize performance Solving the concerns raised by kitchens by visiting kitchen orally / in remote( Two-wheeler is mandatory ) Ready to work on Saturday & Sundays, and even festivals (Benefits are available) Skills & Capabilities Ready to work in 24/7 environment Should be a teamplayer Experience 1 to 4 years Able to speak local language, Hindi& English Benefits Petrol & Mobile allowances would be given Performance incentives are eligible

Active Directory user management and knowledge of Active Directory, DHCP and DNS Troubleshooting Network connectivity in a LAN/WAN environment Hands-on experience in MS-Outlook configuration & Troubleshooting Hardware and Networking Troubleshooting Required Candidate profile Address user tickets regarding hardware, software and networking Help create technical documentation and manuals Configure desktop and laptop 2014 to 2024 batch can apply Male candidates only

Customer Relationship Management After sales services Resolve customer / clients’ issues Customer / Client visits Clients & Vendor Management Technical Support and Escalation Handling Technical - non technical support

POSITION SUMMARY: As a Solution Architect, you will be responsible for all technical aspects of integrating and launching our offering, LotusFlare DNO Cloud with a customer from kickoff to go-live. You will have ownership of the technical relationship with customers, making recommendations on security, cost, performance, reliability, operational efficiency and best-practice architectures. Within LotusFlare, you are the advocate for your customers to ensure the successful progression of their project and advancement improvements to LotusFlare DNO Cloud, informing the roadmap of LotusFlare DNO Cloud capabilities and functions. In your role, you ensure project goals are met and customer expectations are fulfilled. You will utilize your solid understanding of project management fundamentals and must be comfortable communicating with senior leadership (with customers and LotusFlare) verbally and in writing. Given your understanding of technology and project goals, you will connect technology to tangible project results in order to deliver valuable business outcomes to LotusFlare DNO Cloud customers. Requirements: 5+ experience in Project Management, Technical Program Management, or similar technical leadership role 3-5 years of experience with software development lifecycle from conception to delivery as a software engineer or a solution architect 5+ years of experience working in the telecommunications industry You are a digital-savvy individual who knows the latest digital technologies and trends; you enjoy experimenting and are open to integrating new digital technologies into everyday work. Proficient in API design, client-server interaction design, and cloud infrastructure architecture Telecommunication architecture experience; across IT and Core (OCS/PS/CS) domains to manage and design solutions at scale Experience in delivering products against a plan in a fast-paced, multi-disciplined, and often ambiguous environment Experience working independently to design, plan, and execute technical projects Able to distill data and articulate the rationale for making difficult trade-offs A solid foundation in service-oriented and digital technologies to be able to understand service inter-dependencies and drive technical solutions for multi-tiered systems Demonstrated understanding of systems within program space to include limitations, scaling, boundary conditions, and architectural decision-making process Demonstrated deep knowledge of technical program management and engineering best practices Willingness and ability to travel approximately 20% of the time Comfort and experience with cross-organizational communication; excellent written and verbal communication skills. Written and verbal fluency in the English language is required. Required Skills: Pre-sales: Deliver customized pre-sales technical presentations and product demonstrations to customers Assist in the development of RFI/RFP responses and drive to close new opportunities Engage with potential customers to understand their business objectives and demonstrate the value proposition of LF DNO platform Solution: Work with LotusFlares engineering team and externally with customer technical teams to propose and help clients build solutions that unblock deployment Delivery: Drive project execution technical track; track delivery, take ownership of change management, proactively seek and resolve blockers. Manage UAT and production releases, and project handover to our support and operational teams. Act as a key interface between the customer and the LotusFlare organization including product, engineering, support and business. Support project management activities, ensuring issues are documented and addressed. Be a part of a Global Delivery Team, share experiences and develop the PM discipline: simplify processes, methods and tools with creative ideas Troubleshoot customer technical issues in real time Create documentation and develop best practices to help customers get the most out of using the system Perks and benefits - competitive salary package. - paid lunch & dinner - private healthcare. - yearly bonus. - company stock options. - training and certification

International Technical Support Executive Salary = Upto 5 Lpa International Tech Support Experience Required of minimum 6 months Location = Gurugaon & Noida Share cv on Whatsapp = 6367194878

IP and Network Models Routing Protocols Route Redistribution LAN Protocols Layer 2 Technologies Firewalls,LAN Core Switches and Data Centre Core Switches,Access Switches,NAC Licenses & Hardware UTP Transceivers UPS Systems CCNA Certified

Configure desktop and laptop Active Directory user management and basic knowledge of Active Directory, DHCP and DNS Troubleshooting Network connectivity in a LAN/WAN environment Hands-on experience in MS-Outlook configuration & Troubleshooting Required Candidate profile Knowledge of network security practices and anti-virus programs Knowledge of network troubleshooting, Ethernet and IP configuration Networking Concepts 2014 - 2024 batch can apply Male candidates only

Position Overview: The role of Associate Technology Manager at Uniken India is both dynamic and demanding, offering a unique blend of technical depth and leadership responsibility. As a key player in customer integration and infrastructure reliability, you will face the challenge of navigating complex technical environments. Leading integration efforts for mission-critical cybersecurity products, you will work at the intersection of application architecture, network security, and real-time issue resolution. This role demands an analytical mindset, calm under pressure, and the ability to guide both clients and internal teams through technical ambiguity - ensuring smooth deployments, minimal downtime, and continuous improvement. This role offers significant opportunities for growth into senior delivery & support management positions. We actively promote from within and provide mentorship to help you achieve your career goals. If you thrive in high-stakes environments and are passionate about bridging technology with business outcomes, this is your challenge to lead. Key Responsibilities: Extensive experience in Linux (RHEL, Ubuntu, etc) environments. Strong understanding of Data Center, OS, and Storage concepts. Ensure system uptime of 99.9%. Understand high availability concepts, including clustering, load balancing, uptime/downtime, failover (active-passive/active-active) and disaster recovery planning Strong understanding of database concepts like Clustering, Replication, and NoSQL concepts. Ability to use database tools (e.g. MongoDB). Internet Technologies: Good knowledge in DNS, Web and Application Servers (e.g., Tomcat, WebLogic), Virtualization, Cloud Computing, VPC, VNet and basic web technologies (HTML, JavaScript). Basic understanding of the mobile technologies and concepts like PlayStore/AppStore, GCM/FCM, APNs, etc. Strong knowledge of IT security and software, Antivirus, Firewall, Networking, and Server support. Proficiency in MS-Office, Project Management software (JIRA, Confluence, etc.) and Support software (Zendesk, Zohodesk, etc). Install, configure, and integrate Product on customers servers . Follow and execute instructions from user guides or emails to operate, monitor, and resolve system issues. Lead the product integration (Mobile SDKs, Backend APIs, etc) effort by understanding the customers product and participating in design/integration discussions. Take calls, sessions and remotes of customer issues and provide prompt and accurate resolution/feedback to customers. Ensure proper recording and closure of all issues. Must be able to document activities, procedures, reports etc. Should be ready to work for extended shifts and travelling to client sites, if needed. Lead and mentor a team of technology professionals, providing guidance, training and support. Possess an analytical mindset, capable of working under pressure and resolving complex technical issues. Excellent customer management and communication skills. Understand business scenarios and recommend changes to products to fulfill customer needs. Implement and manage SRE practices including defining SLAs, SLIs, and SLOs. Ensure robust observability across application and infrastructure layers. Gain hands-on experience in maintaining high availability and performance. Adopt Chaos Engineering to proactively identify and address potential problems in production systems, ensuring resilience and reliability.

As a Sr. Systems Engineer - IT Service Management with a specialization in MAC Administration, you will be responsible for managing and maintaining desktops and servers in a MAC environment. With a minimum of 3.5 years of experience, your expertise will include deployment, troubleshooting, and providing remote support within the MAC ecosystem. Having an Apple certification or being a Mac technician will be advantageous but not mandatory. Additionally, familiarity with Linux and Windows systems will be considered a bonus. Your role will involve deploying and integrating Mac OS applications, as well as hands-on experience with Mobile Device Management (MDM) solutions like JAMF Pro. In the realm of Windows, you will be proficient in Server Virtualization using Hyper V and VMware, installing server operating systems, configuring server roles such as DNS and DHCP, and managing Active Directory. Your responsibilities will also encompass TCP/IP configuration, troubleshooting, network printers, and general problem-solving within a Windows environment. A basic understanding of networking is essential, enabling you to configure and troubleshoot L2 devices like Cisco switches and firewalls. Proficiency in maintaining computer networks, implementing network security measures, conducting disaster recovery operations, and monitoring network performance will be part of your daily tasks. With effective organizational, time management, and communication skills, you will excel in this role. The ability to work independently as a self-starter while also collaborating effectively within a team environment is crucial for success. Please note that this opportunity requires immediate joiners and the interview location is in Bangalore, with the job location being Chennai. Kindly ensure you bring two sets of updated CVs, a face mask, and either a PAN Card or Passport for identity verification to the interview venue. We look forward to welcoming you at the Infosys BPM:: Walk-In Drive on 22nd July 2025 in Bangalore.,