737 Network Troubleshooting Jobs - Page 6

Job Title: System Administrator Education: B.E\B.Tech\MCA\B.SC\Any graduate Experience: 8+ Years Location: Mumbai 8+ years of experience as Desktop Support Engineer / System Administrator Required Skills, Competencies, Authorities and Training Needs: Roles and Responsibilities: You will be reporting to Manager and work on the tasks assigned. You will be responsible for configuring, projects, documentation, and performance tuning, monitoring, troubleshooting, and laptops, desktops Ensure you meet the deadlines and the SLAs. You will serve as the first point of escalation for the users. Prepare and update documents for the customer tasks whenever required. Document all the issues and their solutions for future references. You are expected to book 9 hours (shift timing) per day which includes both customer billable and internal non-billable hours. Bring highly complex and highly sensitive issue into notice of the manager. Must have: Needs to have at least 5 years of experience on desktop, laptops hardware/ software troubleshooting Willing to work 24/7 environment. Must be flexible to work on weekends and after business hours, if required. Willing to work extended hours for supporting projects and troubleshooting issues Must have the strong communication skills to deal directly with business and development teams. Must have strong technical skills to manage and take ownership of technical projects without any assistance. Expert in Troubleshooting any kind of issue. Proficient solving problems hardware problems with desktops, laptops Proficient with MS Windows 10, 11, MS Office 365, Active Directory Knowledge on Active Directory, ServiceNow, Asset management, network troubleshooting Must be proactive and self-motivated, and not wait for direction. Must be easily understood and possess excellent English communication skills, both verbal and writing skills.

Responsibilities Administration and Management of Wipro LAN & WAN (Network Domain) across globe as a part of Global Network Project Implementation Team based on the Projects assigned. Implementation and configuration of Network devices which consists of Routers, Switches, NMS Tools & Wifi Devices from different manufacturers (Mainly Cisco & some cases Avaya / Brocade, etc.). Configure / Implement Network Devices as per the hardening Guidelines & as per particular Project requirement. Troubleshoot Network & Security related problems in a particular Project based on the Project scope defined. Implementation of Network Infrastructure for new Offshore Development Centers (ODC) with appropriate security levels and redundancy as per the ODC requirements. Implementation of Network Infrastructure for new Enterprise Projects with appropriate security levels and redundancy. Implement ODC setups with connectivity varying from MPLS Connectivity, Client to site VPN, Site to Site VPN (Router based). Handle implementations in project movements within Wipro locations, Point to point link establishment, Network infra for new Wipro locations including LAN/WAN/Internet Architecture etc. Coordination with ISP, clients and onsite technical teams for P2P, MPLS, VPN and other links for new implementations and troubleshooting connectivity issues. Validating the technical feasibility of the network design plans for customer/Enterprise networks submitted by the design team and provide appropriate suggestions as required. Knowledge & exposure on (not limited to) NMS Tools, Routing Protocols such as OSPF, BGP, etc., MPLS Configuration (VRF Config), Switching Protocols, STP, QoS, etc. Execute the implementation per the standard ISO (20000 & 27001) and Wipro IRMC guidelines following incident, change and capacity management procedures followed in Wipro. CCNP Equivalent Certifications with around 5 years experience. Should be able to Multitask & involve in multiple projects at a time. Take lead and participate in S0 calls and Outages till resolution

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Position Requirements 10+ years of Enterprise Network infrastructure experience. 10+ years of large data center network handling experience (ACI/Nexus/Spine-Leaf VXLAN/EVPN Fabrics) Detailed, oriented with excellent communication skills (written & oral) particularly the ability to communicate with staff who aren't technically trained. Presentation skills, quick learner, self-initiated, team player, open to work in shifts to support and monitor the Global Network Infrastructure. Excellent interpersonal skills are needed to work with various levels of technical staff members. Strong analytical and problem-solving skills with demonstrated ability to execute against deadlines. Work with internal customers in managing requests/changes/incidents for your areas of work. Work with global teams to provide support and complete IT projects. Manage and prioritize multiple tasks. Ability to manage timelines and meet tight deadlines. Self-motivated, constructive and positive attitude. Possess good understanding of infrastructure management processes; knowledge on ITIL framework. Skills: Expert level knowledge on network troubleshooting for Large Data Centers, Large WAN/Network environment. Good knowledge and experience on Routing, Switching, Wireless, load balancers, WAN optimizers, DNS, DHCP, VXLAN, EVPN. Good knowledge on automation / scripting and ability to automate repetitive tasks. Expert level knowledge in at least one of the cloud technologies (Azure, GCP, AWS). Knowledge in working with SDWAN products (SilverPeak). Up-to-date knowledge and understanding of your employer's business and industry needs, as well as the technical demands. Expert level Knowledge/experience on network device administration (Cisco, Aruba, HPE, F5 LTM/GTM, Riverbed, Aruba Wireless, Fiber optic skills, MPLS/WAN/LAN management) Expert level knowledge in working with various routing protocols such as BGP, OSPF. Hand-On experience working with a large Infoblox and Aruba ClearPass deployment. Expert level knowledge with various protocols such as VRRP, HSRP, STP, LACP, SNMP. Recognize the importance of customer focus and/or of serving the needs of the end user. Productivity Tools: Word, Excel, PowerPoint & Visio. Certifications CCIE Preferred. CCNP is a must. Responsibilities Drive critical issue resolution/Break-Fix for P1/P2 issues. Manage existing and new networking solutions, including monitoring the network stability and uptime. Handle various projects related to site expansion, Hardware Refresh, Technology refresh as required. Identify corrective actions for critical incidents and drive them to closure to ensure stability through Problem management process. Interact with various internal users in evaluating the needs and building a right solution to meet the requirements. Monitor event logs/alerts and services to be proactive in identifying potential issues. Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation /div Mandatory Skills: Network Data Admin Experience : 5-8 Years.

Responsibilities Administration and Management of Wipro LAN & WAN (Network Domain) across globe as a part of Global Network Project Implementation Team based on the Projects assigned. Implementation and configuration of Network devices which consists of Routers, Switches, NMS Tools & Wifi Devices from different manufacturers (Mainly Cisco & some cases Avaya / Brocade, etc.). Configure / Implement Network Devices as per the hardening Guidelines & as per particular Project requirement. Troubleshoot Network & Security related problems in a particular Project based on the Project scope defined. Implementation of Network Infrastructure for new Offshore Development Centers (ODC) with appropriate security levels and redundancy as per the ODC requirements. Implementation of Network Infrastructure for new Enterprise Projects with appropriate security levels and redundancy. Implement ODC setups with connectivity varying from MPLS Connectivity, Client to site VPN, Site to Site VPN (Router based). Handle implementations in project movements within Wipro locations, Point to point link establishment, Network infra for new Wipro locations including LAN/WAN/Internet Architecture etc. Coordination with ISP, clients and onsite technical teams for P2P, MPLS, VPN and other links for new implementations and troubleshooting connectivity issues. Validating the technical feasibility of the network design plans for customer/Enterprise networks submitted by the design team and provide appropriate suggestions as required. Knowledge & exposure on (not limited to) NMS Tools, Routing Protocols such as OSPF, BGP, etc., MPLS Configuration (VRF Config), Switching Protocols, STP, QoS, etc. Execute the implementation per the standard ISO (20000 & 27001) and Wipro IRMC guidelines following incident, change and capacity management procedures followed in Wipro. CCNP Equivalent Certifications with around 5 years experience. Should be able to Multitask & involve in multiple projects at a time. Take lead and participate in S0 calls and Outages till resolution

Key Responsibilities: Maintain and troubleshoot Juniper Firewall and Aruba (or similar) centralized Wi Fi solutions Perform basic network troubleshooting across LAN, Wi Fi, and internet connections Maintain and troubleshoot printer, CCTV, and access control installations Maintain complaint logs and respond promptly to internal support requests Maintain an accurate inventory of IT assets, and oversee AMC and warranty management Assist in setting up and managing end user IT equipment (laptops, desktop, phones, and peripherals) Coordinate with vendors/service providers for hardware, software, and service level support Required Skills: 23 years of relevant experience in IT support Hands on experience with Juniper Firewall and Aruba or similar centralized Wi Fi solutions Strong understanding of basic networking (switches, routers, IP addressing, cabling) Experience with printer, CCTV, and access control hardware/software Strong communication and interpersonal skills Must be based in Noida or be able to reliably commute Position Details: Location: Noida Sector 62 (Candidate must be based in Noida) Experience: 2-3 years

We are urgently hiring for IT Executive with 2 to 5 years of experience candidate at Mundra location for leading CFS company Interested candidate can apply here or contact below Hely - recruiter5@aarcellor.in +91-9099026641

Responsibilities Administration and Management of Wipro LAN & WAN (Network Domain) across globe as a part of Global Network Project Implementation Team based on the Projects assigned. Implementation and configuration of Network devices which consists of Routers, Switches, NMS Tools & Wifi Devices from different manufacturers (Mainly Cisco & some cases Avaya / Brocade, etc.). Configure / Implement Network Devices as per the hardening Guidelines & as per particular Project requirement. Troubleshoot Network & Security related problems in a particular Project based on the Project scope defined. Implementation of Network Infrastructure for new Offshore Development Centers (ODC) with appropriate security levels and redundancy as per the ODC requirements. Implementation of Network Infrastructure for new Enterprise Projects with appropriate security levels and redundancy. Implement ODC setups with connectivity varying from MPLS Connectivity, Client to site VPN, Site to Site VPN (Router based). Handle implementations in project movements within Wipro locations, Point to point link establishment, Network infra for new Wipro locations including LAN/WAN/Internet Architecture etc. Coordination with ISP, clients and onsite technical teams for P2P, MPLS, VPN and other links for new implementations and troubleshooting connectivity issues. Validating the technical feasibility of the network design plans for customer/Enterprise networks submitted by the design team and provide appropriate suggestions as required. Knowledge & exposure on (not limited to) NMS Tools, Routing Protocols such as OSPF, BGP, etc., MPLS Configuration (VRF Config), Switching Protocols, STP, QoS, etc. Execute the implementation per the standard ISO (20000 & 27001) and Wipro IRMC guidelines following incident, change and capacity management procedures followed in Wipro. CCNP Equivalent Certifications with around 5 years experience. Should be able to Multitask & involve in multiple projects at a time. Take lead and participate in S0 calls and Outages till resolution Mandatory Skills: Juniper Routing and Switching. >

Responsibilities Administration and Management of Wipro LAN & WAN (Network Domain) across globe as a part of Global Network Project Implementation Team based on the Projects assigned. Implementation and configuration of Network devices which consists of Routers, Switches, NMS Tools & Wifi Devices from different manufacturers (Mainly Cisco & some cases Avaya / Brocade, etc.). Configure / Implement Network Devices as per the hardening Guidelines & as per particular Project requirement. Troubleshoot Network & Security related problems in a particular Project based on the Project scope defined. Implementation of Network Infrastructure for new Offshore Development Centers (ODC) with appropriate security levels and redundancy as per the ODC requirements. Implementation of Network Infrastructure for new Enterprise Projects with appropriate security levels and redundancy. Implement ODC setups with connectivity varying from MPLS Connectivity, Client to site VPN, Site to Site VPN (Router based). Handle implementations in project movements within Wipro locations, Point to point link establishment, Network infra for new Wipro locations including LAN/WAN/Internet Architecture etc. Coordination with ISP, clients and onsite technical teams for P2P, MPLS, VPN and other links for new implementations and troubleshooting connectivity issues. Validating the technical feasibility of the network design plans for customer/Enterprise networks submitted by the design team and provide appropriate suggestions as required. Knowledge & exposure on (not limited to) NMS Tools, Routing Protocols such as OSPF, BGP, etc., MPLS Configuration (VRF Config), Switching Protocols, STP, QoS, etc. Execute the implementation per the standard ISO (20000 & 27001) and Wipro IRMC guidelines following incident, change and capacity management procedures followed in Wipro. CCNP Equivalent Certifications with around 5 years experience. Should be able to Multitask & involve in multiple projects at a time. Take lead and participate in S0 calls and Outages till resolution Mandatory Skills: Technical Support. Experience: 3-5 Years. >

Configure desktop and laptop Active Directory user management and basic knowledge of Active Directory, DHCP and DNS Troubleshooting Network connectivity in a LAN/WAN environment Hands-on experience in MS-Outlook configuration & Troubleshooting Required Candidate profile Networking Concepts Basic server Knowledge Switches and Routers Microsoft outlook Knowledge of network troubleshooting, Ethernet and IP configuration 2014 to 2024 batch can apply Male candidates only

Responsibilities: * Collaborate with cross-functional teams on network projects. * Ensure high availability & performance through regular maintenance. * Design, implement, maintain networks using industry standards.

We are hiring for Technical Voice process with one of Big 4 clients. Interested candidates, kindly share your resume to k.arpitha@dynpro.in/ reach out to me on 7975510903 Role & responsibilities Provide effective and timely resolution for all voice and non-voice interactions (phone, email, self-service tickets, chats and voicemail) with end users. Analyze and resolve incidents and service requests regarding use of application software or hardware. Document every incident and support request in the CRM tool and ensure the tickets are closed or escalated as appropriate. Should have basic knowledge about computer software and hardware. Should stay informed about ongoing issues/outages, changes in environment that are communicated via email and other channels regularly. Meet key performance indicators like Customer Satisfaction Survey scores, Contact Quality, First Call Resolution, and Schedule Adherence and participate in individual/group coaching sessions. Create a positive customer support experience and build strong relationships through deep problem understanding with a consummately professional attitude. Should be a self-motivated achiever who gains satisfaction from providing excellent customer service. Should be a quick learner and team player. Should be flexible to work in different shifts as ISS-Technology works 24 x 7. Avoid unplanned time off from work as this would have major impact on our business. Excessive unplanned absence may result in disciplinary actions including termination of your services. Adheres to Code of Ethics, Vision, Mission and Core Values. Preferred candidate profile Should be ready to work for C2H (contract to hire) Immediated joiners preffered

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.. Network support Level1 Qualifications Bachelors degree Job Location

Role Overview Were looking for an enthusiastic and knowledgeable IT Support Engineer to join our team. You will be responsible for maintaining the IT infrastructure, ensuring security protocols, and supporting users across systems and networks. Key Responsibilities Manage and maintain security protocols, including firewall configurations and updates. Set up and support Windows and macOS systems. Install and troubleshoot applications and system software. Configure, monitor, and maintain servers (physical and virtual). Manage VMware and virtual environments. Handle switch and routing configurations for internal networks. Monitor system performance, conduct routine checks, and ensure IT assets are secure and operational. Provide technical support to internal teams for hardware, software, and network-related issues. Maintain documentation for IT assets, processes, and troubleshooting guides. Assist in scaling IT infrastructure as the company grows. Requirements 2 years of hands-on experience in IT support or system administration. Strong understanding of system security, firewalls, and antivirus tools. Proficiency in managing both Windows and macOS environments. Experience with VMware or other virtualization platforms. Knowledge of switch configuration, routing protocols, and basic network troubleshooting. Familiarity with server setup and maintenance (on-premise or cloud-based). Excellent problem-solving and communication skills. Ability to multitask and prioritize in a fast-paced environment. Preferred Qualifications Certifications like CompTIA A+/Network+/Security+, MCSA, CCNA, or similar are a plus. Prior experience in a fast-paced tech/startup environment is an advantage.

Active Directory user management & basic knowledge of Active Directory,DHCP and DNS Troubleshooting Network connectivity in a LAN/WAN environment Hands-on experience in MS-Outlook configuration & Troubleshooting Hardware & Networking Troubleshooting Required Candidate profile Address user tickets regarding hardware, software and networking Knowledge of network troubleshooting, Ethernet and IP configuration Basic server Knowledge 2014 to 2024 batches Male candidates only

! Urgent Opening ! Responsibilities: * Configure firewalls & manage network installations * Troubleshoot network issues & optimize performance * Manage servers, LANs & network infrastructure * Ensure data security through firewall configuration Food allowance Annual bonus Health insurance Provident fund

Role & responsibilities Install, configure, and troubleshoot Windows/Linux/mac os. To provide support for desktop, laptops, servers, thin clients, tablets, printers, attendance devices, all other IT related hardware. Install and configure enterprise software applications. Monitor system performance and ensure system availability and reliability. Perform regular updates, patches, and security configurations. Manage system, database backup & disaster recovery strategies. Configure and maintain LAN, WAN, VPN, and firewall security. Troubleshoot network connectivity issues. Monitor and optimize network performance. Implement and maintain security policies, including antivirus & access controls. Conduct regular Branch IT audits and actions with TAT. Ensure compliance with industry standards and data protection regulations. Provide technical support to employees for hardware, software, and network-related issues. Manage user accounts, permissions, and access rights. IT inventory Management, documentation and training materials for end-users. IT infrastructure Deployment and maintenance. Coordination with Vendors for warranty, AMC and other IT related support.

Role & responsibilities Install, configure, and troubleshoot Windows/Linux/mac os. To provide support for desktop, laptops, servers, thin clients, tablets, printers, attendance devices, all other IT related hardware. Install and configure enterprise software applications. Monitor system performance and ensure system availability and reliability. Perform regular updates, patches, and security configurations. Manage system, database backup & disaster recovery strategies. Configure and maintain LAN, WAN, VPN, and firewall security. Troubleshoot network connectivity issues. Monitor and optimize network performance. Implement and maintain security policies, including antivirus & access controls. Conduct regular Branch IT audits and actions with TAT. Ensure compliance with industry standards and data protection regulations. Provide technical support to employees for hardware, software, and network-related issues. Manage user accounts, permissions, and access rights. IT inventory Management, documentation and training materials for end-users. IT infrastructure Deployment and maintenance. Coordination with Vendors for warranty, AMC and other IT related support.

Role - Networking Support Engineer Exp - 10 - 15 Yrs CCNA , CCNP Related Certifications are Preferable Responsibilities - Monitor and maintain LAN/WAN infrastructure, routers, switches, firewalls, and other networking equipment. Provide first-line support for all network-related issues including internet downtime, connectivity issues, and performance bottlenecks. Configure and troubleshoot network hardware and software. Assist in the installation, configuration, and maintenance of networking systems. Monitor network performance and escalate issues as needed. Ensure network security and compliance with internal policies. Maintain documentation related to network configurations, changes, and system logs. Coordinate with vendors and service providers for troubleshooting and maintenance. Support end-users with technical queries related to network connectivity and access. Preferred candidate profile CCAN CCNP etc related Certification in Networking Related are Preferable

Configure desktop and laptop Active Directory user management and knowledge of Active Directory, DHCP and DNS Troubleshooting Network connectivity in a LAN/WAN environment Hands-on experience in MS-Outlook configuration & Troubleshooting Required Candidate profile Address user tickets regarding hardware, software and networking Knowledge of network troubleshooting, Ethernet and IP configuration Basic server Knowledge 2015 to 2025 batches Male candidates only

Role & responsibilities design LAN/WAN/WLAN topologies, configure routers, switches, firewalls, and related devices resolve escalated network issues and minimize outages implement and Manage firewalls/VPNs/IDS/IPS, enforce access controls, and collaborate on disaster recovery planning manage network upgrades, migrations, and expansions coordinate with cross-functional teams mentor junior engineers, liaise with stakeholders, and communicate with non-technical teams Manage Smart equipment of office and connectivity Manage IT assets and record Preferred candidate profile We are seeking a skilled Senior Network Engineer to design, deploy, secure, and optimize our network infrastructure (LAN, WAN, WLAN). You will troubleshoot escalated issues, lead network projects, mentor junior staff, and maintain network integrity, Software, Smart electric equipment and security. Required Qualifications and Experience Bachelor's degree in computer science, IT, or related field (or equivalent experience) Minimum of 7 years of experience

Any Graduate / Diploma in Computer with 0 to 2 Years of experience as Hardware & Networking Engineer. Managing IT Infra like Ad server, Desktop, Laptop, Managing IT Policy, Provide IT Services, Making Reports (Ready for field work) Own Bike Must. Required Candidate profile Outlook / Mail Services, Network Troubleshooting, Anti Virus, Fire Wall, Linux Wifi, IT Assessment / Audit & Data Recovery. Knowledge of Computer Hardware, Software Installation & Basic Networking. Perks and benefits Negotiable - Depending Upon Candidate & Experience

As a Hybrid Cloud Support Engineer, you will utilize your passion for helping others to ensure that our Users and Enterprises are successful in their use of DataStax products and solutions. This is a continuous learning and teaching role where you will develop and share your knowledge of troubleshooting, configuration, and exciting new technologies inclusive of and complementary to Apache Cassandra, DataStax Enterprise, and Astra. What you will do: Research, reproduce, troubleshoot, and solve highly challenging technical issues Provide thoughtful direction and support for technical inquiries Ensure that customer issues are resolved as expediently as possible Diagnose and reproduce customer reported issues and log JIRA tickets Participate in on-call rotation for after-hours, holiday, weekend support coverage Create code samples, tutorials, and articles for the DataStax Knowledge Base Collaborate and contribute to Support Team infrastructure tools and processes Fulfill the on-call rotation requirements of this role Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise 4-6 years of experience supporting large enterprise customers in a customer-facing support role Experience with supporting a Software as a Service Cloud product Experience with Grafana, Prometheus, Splunk, Datadog and other monitoring solutions Experience supporting Kubernetes-based distributed applications, or an understanding of Kubernetes fundamentals Experience with pub-sub, messaging and streaming solutions like Pulsar, Kafka Experience using APIs and understanding app development lifecycle with a language or framework based on Java, Python or Go would be preferred Experience/certifications with AWS/GCP/Azure deployments and associated cloud based monitoring tools would be preferred Experience with Linux operating systems, including command line, performance, and network troubleshooting Excellent verbal and written communication skills Lifetime learner, self-motivated with ability to multi-task during high pressure situations Preferred technical and professional experience Supporting Apache Cassandra environments or other relational and/or alternative database technologies is a plus Understanding of Java, Python, Go and/or another language (Troubleshooting skills) Experience with escalation management and customer success or premium support Experience working in a fast-moving high-pressure environment

As a potential candidate for the position, it is important to note that individuals holding a BSc/BA/BCom, ITI, or Diploma with computer knowledge are invited to apply. However, candidates with a background in B.Tech/M.Tech are kindly requested not to apply for this role. The work premises are located in Kochi, near the Ernakulam South Railway Station and the Ernakulam KSRTC Bus Stand. Kindly be informed that this position requires working in rotational shifts, including morning, afternoon, and night shifts. Upon joining the company, you will receive comprehensive training to fulfill the responsibilities associated with this role. Your primary duties will involve monitoring information systems operations to ensure continuous availability and optimal functionality. This includes utilizing monitoring tools to track the health of applications and promptly addressing any hardware or software issues that may arise. In the event of system outages, it is crucial to follow proper escalation protocols to facilitate timely resolution. Your tasks will encompass a wide range of information systems operations activities such as computer and telecommunications/communications operations, data entry, LAN/WAN administration, and operations support. Additionally, you will be responsible for maintaining system security policies and procedures, compiling records and reports related to network/information systems operations, and overseeing the operation of various communications equipment across multiple platforms. Furthermore, you will play a vital role in managing security and office devices such as CCTV cameras, webcams, and air conditioners. Your responsibilities will also include conducting routine testing and analysis of network facilities, troubleshooting network systems, and proactively addressing environmental/fire alerts through the environmental/fire tracking systems. As part of your daily tasks, you will be expected to provide technical support to internal and external clients/staff via phone calls, tickets, or chat. You will also collaborate with sales, accounts, and in-house teams to facilitate various activities and ensure seamless communication within the organization. Additionally, you will be responsible for updating daily tickets for team members, preparing and sending reports as needed, and identifying and addressing operational issues in client/in-house computer systems and applications. Moreover, you will be involved in environmental monitoring of IT infrastructures, assisting in conducting SAM audits, managing various storage devices, and providing pre-sale technical analysis and support to sales personnel regarding IT and ITES. Your role will also entail filtering and escalating client issues to the relevant teams, coordinating with stakeholders, and conducting lead data finding support through internet searches. In summary, this role requires a proactive and detail-oriented individual with a strong foundation in computer knowledge and information systems operations. By effectively fulfilling these responsibilities, you will contribute to the smooth functioning of the organization's IT infrastructure and support various business activities.,

As a Senior Network Engineer at our company, located in Siliguri, you will play a crucial role in managing and maintaining our network infrastructure. Your responsibilities will include overseeing network administration, network engineering, and network security. You will be tasked with troubleshooting network issues, designing network architecture, and ensuring that our network performs optimally at all times. To excel in this role, you should possess skills in Network Administration and Network Engineering. Previous experience with L2 and L3 routers and switches, as well as OLT network and network distribution, will be beneficial. Proficiency in Network Troubleshooting and Network Design is essential, along with expertise in Network Security. Strong analytical and problem-solving abilities are required to address complex network challenges effectively. Excellent communication and teamwork skills are highly valued in this position, as you will collaborate with various teams and stakeholders. You should be able to work independently and on-site in Siliguri, demonstrating your dedication to ensuring the smooth operation of our network infrastructure. Ideally, you hold a Bachelor's degree in Computer Science, Information Technology, or a related field. Your educational background will provide you with a solid foundation to succeed in this dynamic and challenging role.,

As an IT Support Engineer at our organization, you will play a crucial role in maintaining and supporting our IT infrastructure. Your responsibilities will include troubleshooting hardware and software issues, ensuring seamless connectivity and system performance, and providing timely support to all departments across various locations. You should possess a strong knowledge of hardware and software for Windows and Intel platforms, with hands-on experience in installation and maintenance of desktops, laptops, printers, and network devices. Additionally, you will be responsible for the installation, maintenance, and configuration of software and applications, as well as diagnosing and troubleshooting system issues within designated timeframes. Excellent written and verbal communication skills are essential for this role, along with the ability to monitor and maintain Windows updates, security updates, and driver updates. You should also have a basic understanding of networking fundamentals such as network topology and VLAN, and be capable of troubleshooting network-related issues. In addition to technical skills, you should have experience as a computer technician or in a similar role, with knowledge of LAN/WAN networks, computer systems, and IT components. Familiarity with internet security and data privacy principles, along with strong problem-solving and multitasking abilities, will be beneficial. A bachelor's degree in computer science, information technology, information systems, or a related field is required, along with a minimum of 2 years of relevant experience in hardware and software troubleshooting and network configuration. Possessing relevant certifications such as CCNA/CCNP will be an advantage. Our organization offers a supportive work culture with benefits such as transportation facilities, subsidized canteen services, fun-Friday activities, and festival celebrations to promote employee engagement and morale. We focus on work-life balance, provide opportunities for skill enhancement and career growth through continuous learning initiatives, and foster a collaborative team environment.,