737 Network Troubleshooting Jobs - Page 3

Position Title: Key Responsibilities: *Manage and maintain servers, operating systems. * Install, configure, and optimize hardware and software components to ensure efficient operation and maximum uptime. Administer network devices, including routers, switches, firewalls, and VPNs, to *ensure connectivity, security, and performance. *Monitor network traffic, troubleshoot connectivity issues, and optimize network performance and reliability. *Implement and maintain security measures, including firewalls, intrusion detection/prevention systems, antivirus software, and encryption protocols. *Conduct regular security audits, vulnerability assessments, and patch management to identify and mitigate security risks. Design, implement, and maintain backup and disaster recovery solutions to *ensure data integrity, availability, and business continuity. *Perform regular backups, test recovery procedures, and document recovery plans to minimize downtime in the event of system failures or disasters. *Provide technical support and troubleshooting assistance to end-users, resolving hardware, software, and network issues in a timely manner. *Document support tickets, resolutions, and troubleshooting procedures to facilitate knowledge sharing and continuous improvement. Qualifications: *Bachelor's degree in Computer Science, Information Technology, or related field. *3+ years of experience in system administration roles, with a focus on managing IT infrastructure and supporting end-users. *Strong knowledge of server operating systems (e.g., Windows Server, Linux), networking protocols (e.g., TCP/IP, DNS, DHCP). *Experience with cloud computing platforms (e.g., AWS, Azure). Excellent problem-solving, analytical, and communication skills. *Ability to work independently and collaboratively in a fast-paced environment, managing multiple priorities and deadlines effectively Interested Candidates share your updated resume to the below Contact Details INDUMATHI - 9600316324

Job Title: Senior Technical support. Location: Bangalore / Chennai / Hyderabad . Department: Technical support Reports To: Manager Job Type: Full Time. Job Summary: We are seeking a highly motivated and experienced Senior Customer Service Representative to join our team. In this role, you will handle complex customer issues, mentor junior representatives, and support the day-to-day operations of the customer service department. The ideal candidate is proactive, empathetic, and has strong problem-solving and communication skills. Key Responsibilities: Provide high-level support to customers through various channels phone, email, chat, etc. Resolve escalated customer complaints and issues efficiently and professionally. Assist in developing customer service policies and procedures to enhance customer satisfaction. Mentor and support junior customer service staff, offering guidance and training as needed. Monitor and analyze customer feedback and service metrics to identify areas for improvement. Maintain accurate records of customer interactions and transactions in CRM systems. Participate in process improvement initiatives and recommend solutions for operational efficiency. Assist with onboarding and training of new customer service team members. Stay updated on product knowledge, industry trends, and best practices in customer service. Qualifications: Bachelor's degree or equivalent work experience preferred. Proven ability to manage and resolve complex customer issues. Excellent communication, interpersonal, and organizational skills. Strong multitasking and time-management abilities. Proficiency with customer service software and CRM systems. A customer-centric mindset with a strong focus on problem resolution and service excellence. Ability to analyze data, track KPIs, and drive performance. High attention to detail and a commitment to quality and compliance. Ability to work in a fast-paced and dynamic environment. Contact Hiring Manager Mallik @ 7259027282 / 9900024811 / 9686682465 / 7760984460

Active Directory user management and knowledge of Active Directory, DHCP and DNS Troubleshooting Network connectivity in a LAN/WAN environment Hands-on experience in MS-Outlook configuration & Troubleshooting Hardware and Networking Troubleshooting Required Candidate profile Address user tickets regarding hardware, software and networking Knowledge of network troubleshooting, Ethernet and IP configuration Basic server Knowledge 2015 to 2025 batches Male candidates only

*Position: Technical Support Officer Voice (International Process)* Salary:-up to 37,000 in-hand + Incentives + Appraisals + Cab Facility Eligibility Criteria: Graduate or Postgraduate (No current students) Minimum 18 months of exp in any international Techical support ( any Graduate can apply ) Strong English communication skills LOCATION - NOIDA ( BOTH SIDE CABS ) Key Responsibilities: Voice-based Technical Support for international customers Networking, troubleshooting, and resolution Internal team collaboration *Contact - HR RAHUL ( 9289947801) WhatsApp and call*

DDIL3 Engineer. Roles& Responsibilities: Servesas primary support lead of DDI operations by managing customer devices andend-to-end services. Responsible for maintaining the committed customer SLAs& network uptime. Provide Level-3 technicalsupport for all migration activities and queries form L2 engineers. Need to take endto end ownership DDI related issues/queries and provide resolutions. Manage theperformance of the overall DDI network and its elements and fixes issues. Performs migration activities. Recommendssystems improvements to overall network to maintenance impacts. Performspreventative and routine maintenance activities. Maintains network performanceby performing network analysis, and performance tuning; troubleshooting networkproblems; escalating problems to vendor. Workwith vendors and internal support teams to update, maintain, and patch allnetwork infrastructure. Create and maintain design documents Implement DDI deployments and upgrades/migrations Test all new releases within the account andensure that all EWOs and Test Cases are complete Define and maintain infrastructureconfigurations Work with account teams and/or clients todetermine how to apply new DDI service offerings to meet business needs andrequirements Ensure data integrity of production, backup,and DRA Enterprise database Review and perform basic trending analyses underthis area of responsibility. Responsible for any incidents and all rootcause and corrective action for the account Peer review architecture and engineeringdocuments Provide 24-hour on-callsupport for TCP/IP, DNS, and DHCP issue escalations. KeyCompetencies & Skills: Strong fundamental and in depth hands on experience with DNS and Enterprise alliances like Infoblox, Nokia Vital QIP, Efficient IP and Bind Providing basic & advanced DNS administrative services utilizing the Infoblox , Nokia VitalQIP GUI etc. Very good working knowledge on IP segmenting of subnets. IPV4/IPV6 structure. Linux/ UNIX skills Enacting object policies and profiles. Managing servers, networks, subnets, and objects DNS/DHCP pushes as well as Stop/Clean/Start. Use of basic Cisco network engineer skills for accessing switches and routers. Network trouble shooting tasks and incident management stemming from project implementations. Working with other IT staff and vendor representatives on projects, installations, moves, changes, troubleshooting, documentation and servicing. Understand customer requirement & design a solution & then implement the same. Good knowledge of all LAN switching technologies eg Spanning Tree, VLAN management and VTP concepts etc. Working knowledge of firewalls. Experience on configuring of Infoblox, VitalQIP and Efficient IP appliances for DNS and DHCP services Good to have relevant LAN/WAN certifications Education & Qualifications: EngineeringGraduate Special Condition: Candidate should beopen to work in flexible shifts.

Key Responsibility Areas (KRAs) 1. Network Administration 50% Manage and monitor LAN, WAN, VPN, and internet connectivity. Configure and troubleshoot firewalls, routers, and switches. Maintain firewall rule sets and access control policies. Coordinate with ISPs and vendors for uptime and resolution. Monitor bandwidth usage and perform traffic analysis. Ensure secure and reliable remote access (VPN/SSL). Ensure compliance of network devices with ISMS and ISO 27001 controls (e.g., logging, auditing, secure configurations). Maintain documentation and access logs as per audit and security requirements. Conduct periodic reviews of network device configurations and logs to ensure compliance. Coordinate with internal audit teams and external auditors during IT infrastructure reviews. Maintain an updated inventory of network assets as required under ISO 27001. 2. Server Administration – 50% Perform user and group management via Active Directory. Manage OS-level updates and antivirus patching. Support backup process monitoring and verification. Perform basic server health checks and diagnostics. Assist with troubleshooting in virtual environments (VMware/Hyper-V). Ensure servers are configured, patched, and monitored in accordance with ISMS and ISO 27001 guidelines. Participate in periodic internal/external IT audits and provide necessary compliance evidence. Maintain access control records and user activity logs for review and audit readiness. Support implementation of security incident response actions as needed. Ensure regular review of user accounts and privileged access in line with ISO 27001 controls. Required Skills & Competencies Network Administration Skills Strong knowledge of TCP/IP, routing protocols, and LAN/WAN architecture Hands-on experience with firewalls (FortiGate, SonicWall), routers, and switches VPN configuration and internet link failover management Familiarity with monitoring tools like PRTG, Zabbix, or SolarWinds Understanding of VLANs, port forwarding, NAT, and DNS/DHCP Manage Data Centre FW, VPN, virtual infrastructure. Server Administration Skills Proficiency with Windows Server and Active Directory environments File system permission and GPO management Windows OS patching and health monitoring Experience with BCP, DR, backup, Restoration. Exposure to Data Centre virtual infrastructure and management. Soft Skills Strong troubleshooting and documentation skills Effective verbal and written communication Ability to prioritize and manage tasks independently Team collaboration and customer service orientation Education: Bachelor’s degree in computer science or a related field, any graduate Experience: 5 to 6 years of Network & Server System administration Strong Technology knowledge of Networking, Systems Servers, Cloud, softwareetc, hardware, and protocols. Strong knowledge of implementing and developing IT Technology best practices, including expert knowledge of security, Logs, storage, data protection, BCP and disaster recovery Setup, protocols. Certification on following will be preferred: CCNA, CompTIA Security+ Microsoft Certified Solutions Expert (MCSE) AWS / Azure Cloud Architect Firewall e.g., Sophos, Fortinetetc Summary This role is structured to support business-critical IT operations with a primary focus on network infrastructure management and secondary responsibilities in server administration , ensuring consistent uptime and secure connectivity. The candidate must also be aware of and support the maintenance of ISMS (Information Security Management System) and ISO 27001 standard security and compliance requirements as part of their responsibilities, including audit readiness, asset documentation, SOPs, Architecture layouts, access control, and secure configuration management.

Job Title : IT Support Manager Location : Lucknow (Only candidates based in Lucknow or willing to relocate will be preferred) Employment Type : Full Time Experience Required : 8+ Years (including experience managing IT support teams) Education : Associate or Bachelor’s degree in IT, Computer Science, or a related field (or equivalent experience) We’re looking for an IT Support Manager to lead our support team and ensure seamless, high-quality technical assistance across the organization. Key Roles and Responsibilities : 1. Lead and mentor a team of IT Support Desk Engineers 2. Ensure timely and efficient technical support via phone, email, chat, and in person 3. Oversee troubleshooting of hardware, software, and network issues 4. Manage installations, configurations, and updates of operating systems & applications 5. Review and improve documentation in ticketing systems (ServiceNow, JIRA, Zendesk, etc.) 6. Uphold IT best practices and enforce security policies across teams 7. Handle escalations and ensure prompt resolution of complex technical issues 8. Manage hardware inventory, device imaging, and IT asset lifecycle 9. Support and guide the team in basic network troubleshooting (Wi-Fi, VPN, IP configurations) Technical Expertise Required : 1. Proficient in troubleshooting Windows, macOS, and Linux environments 2. Experienced with Microsoft 365, Google Workspace, Outlook, Teams 3. Strong knowledge of Active Directory, account and access management 4. Solid understanding of networking basics (TCP/IP, DNS, VPN, Wi-Fi, DHCP) 5. Familiar with enterprise ticketing tools (ServiceNow, JIRA, Freshdesk, Zendesk) 6. Skilled in remote support platforms like TeamViewer, AnyDesk, RDP Leadership & Soft Skills : 1. Excellent English communication skills — both verbal and written (mandatory) 2. Strong team leadership and customer service orientation 3. Proven ability to manage and prioritize a high volume of support requests 4. Analytical, with solid problem-solving capabilities 5. Ownership mindset with a focus on continuous improvement 6. Flexible to work in fast-paced environments with rotating shifts (including nights & weekends) Interested candidates can apply by sharing their resumes at aditi.malpani@triconitsolutions.com

As an ERP Coordinator, you will be responsible for overseeing the implementation and management of the University's ERP system. Your duties will include data uploading and correction within the ERP, preparing timetables, upgrading question papers, and coordinating student feedback responses. Additionally, you will be involved in computer system maintenance, network troubleshooting, configuration, and any other responsibilities assigned. To qualify for this role, you should hold a degree in Computer Science, Information Technology, or Computer Applications. Proficiency in MS SQL, MySQL, or equivalent database management systems is required. A minimum of one year of experience in a relevant field is preferred. This is a full-time, permanent position with benefits such as Provident Fund. The work schedule is during day shifts, and the work location is on-site. If you are interested in this opportunity, please contact the employer at +91 7593896799 to discuss further details.,

You should have a minimum of 2 years of experience in IT. The position is based in Bangalore. Your responsibilities will include monitoring, configuration management, and reporting functions for servers to create a hands-off environment. You should have experience in Group Policy design and configuration, AD User creation, access right management, OU/GPOs network drives management. Advanced knowledge of Windows Server (2008~2019) /desktop Operating Systems like Win 11 ~ win 7 is required. Other duties involve managing Windows Server infrastructure, understanding LAN/WAN networking, and possessing expert skills in Active Directory/LDAP user and group administration. You should be able to troubleshoot network issues, including backbone infrastructure issues. The ideal candidate must be flexible and able to adapt to a rapidly changing environment. Organization skills and the ability to manage tasks of varying length are crucial for this role. If you meet the requirements and are interested in this opportunity, please share your profile to career@ahanait.com.,

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world. Your Role Strong understanding of endpoint management concepts, including device provisioning, software distribution, patch management, and security. Experience with Microsoft Endpoint Manager (SCCM and Intune) integration, configuration, and administration. Familiarity with modern management concepts, such as cloud-based management, autopilot, and zero-touch deployment. Experience working with PC/Mac infrastructure as an engineer level SCCM & Intune Certification with managing 802.1x on MacOS/Windows (for wifi and wired network connections). Experience with system provisioning and imaging using tools such as DEP and SCCM. Experience with Azure/AWS, Network troubleshooting, background in server administration, networking, troubleshooting, scripting, automation. Your Profile 4-12 years experience in designing, implementing, and managing SCCM and Intune solutions. Hands-on experience in Operating System Deployment, Autopilot, Intune, and Co-management. Experience in application Deployment, Patching, and Imaging. Experience with endpoint management client software deployment (SCCM + Intune), inventory, antivirus, and endpoint security solution. What will you love working at Capgemini Would be working in cutting-edge cloud IT infra technology with high-performance capability team Career Growth & Global Exposure Focus on Innovation, Cloud, Security & Automation Inclusive Culture & Strong Support System Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.,

Hiring for int voice process (Tech support) Must have min 1y exp after graduation skills - Active Directory, O365, ServiceNow CTC - Upto 4LPA Grads only WFO | US Shifts Location- pune Immediate joiners only contact - 8905344933 (Divyam)

Active Directory user management and knowledge of Active Directory, DHCP and DNS Troubleshooting Network connectivity in a LAN/WAN environment Hands-on experience in MS-Outlook configuration & Troubleshooting Hardware and Networking Troubleshooting Required Candidate profile Excellent problem solving & multitasking skills Address user tickets regarding hardware, software & networking Knowledge of network troubleshooting, Ethernet and IP configuration 2015 to 2025 batches

Design, implement, and manage network infrastructure using Meraki, Sonicwall, Cisco switches/Access Points and Fortinet. Monitor network performance and troubleshoot issues. Ensure the security and efficiency of IT networks with M365 Defender. Required Candidate profile BE with 4+ years of experience as networking engineer or network specialist. In-depth knowledge of Meraki, Sonicwall, Fortinet and Cisco switches. Strong understanding of network protocols.

Manage and troubleshoot hardware, software, and network systems Provide technical support to development teams Perform system updates, backups, and ensure network security Maintain smooth operations of development and testing environments Required Candidate profile 1+ years experience in system administration Strong knowledge of OS, networking, and basic server management Self-driven, enthusiastic with learning attitude Willingness to work on 12 PM – 9 PM shift

Job description Designation Trainee Salary 2.5-3.25 lakhs Experience & Fresher Eligible Any Degree( all streams eligible ) Location – Chennai /vizag/Hyderabad Immediate joining. Pls apply for the job in Naukri.com, we will check & update you. Thanks.

Configure desktop and laptop Active Directory user management and basic knowledge of Active Directory, DHCP and DNS Troubleshooting Network connectivity in a LAN/WAN environment Hands-on experience in MS-Outlook configuration & Troubleshooting Required Candidate profile Address user tickets regarding hardware,software & networking Knowledge of network troubleshooting,Ethernet & IP configuration Networking Concepts Basic server Knowledge 2015 to 2025 batch can apply

Attitude, Skills & Knowledge Good influencing and persuading skills Strong interpersonal, communication & presentation skills Needs to be self-motivated and self-driven and result - oriented. Should possess the qualities of perseverance and patience. Good Technical understanding and knowledge of measuring instruments Know-how of IT infrastructure Network switch configuration IT networking & troubleshooting User Management SQL & mongo database management Firewall management Job description: - Software and Hardware installation of Data Monitoring system Optional - coordinating with colleagues to troubleshoot system functioning issues due to IT network issues - Root cause analysis of failure Role & responsibilities

Project description Technology Division is seeking a talented and motivated individual for a Network Analyst position. Responsibilities will include the operational support and maintenance of the enterprise branch network, cloud-based infrastructure architecture and management, SDWAN implementation & support, documentation and implementation of new solutions, and working high level network escalations from our branch teams. If you are looking for a new and exciting career opportunity and possess three or more years of network support experience, this may be the ideal opportunity for you. Responsibilities Provide network engineering resources to support branch network services during Client's off-hours: 7 pm CT to 6 am CT. Utilize Edward Jones tools and processes Service Management: Incident, Change, Service Requests, etc. Implementation tools and processes Monitoring and reporting tools Monitor and test network performance and provide network performance statistics and reports Review reports and real-time monitoring to identify potential issues with network circuits Assist with upgrades to branch network devices such as Meraki switches, VeloCloud SDWAN devices, and Cradlepoint cellular backhaul devices. (To be implemented outside of core business hours.) Configure and install/update software, routers, and other network devices Perform reboots of branch PDUs and modems on regular basis Identify potential automation opportunities Identify, troubleshoot, resolve, and document network connectivity and performance issues Liaise with vendors, other IT personnel, and contract teams as they relate to service requests and issue resolution during shift hours. Skills Must have Bachelor's degree is preferred or equivalent work experience/certifications in technology Three or more years of experience supporting network hardware Three or more years of experience with enterprise network solutions and technologies Strong analytical network troubleshooting skills to solve complex issues Experience with SDWAN Design, Deployment & Support Experience with Cloud Based Architecture & Management Experience with Cellular and Wireless technology and support Experience with packet/protocol analyzers, and network management/monitoring tools Excellent communication (written and verbal) and interpersonal skills Excellent organizational and time management skills Ability to work in a team environment and/or as an individual contributor Location: Pune,Mumbai,Chennai,banagalore

Responsibilities: Install, configure, and support LAN, WAN, and internet systems. Monitor network performance, troubleshoot problems, and resolve outages. Configure and manage firewalls, VPNs, routers, switches, and wireless networks. Provident fund Health insurance

As a Network and System Engineer, you will be responsible for designing and implementing local area networks (LANs), wide area networks (WANs), and other network infrastructure components according to organizational requirements. This will involve configuring switches, routers, firewalls, and other networking equipment to ensure seamless connectivity. Additionally, you will be tasked with administering and maintaining servers, which includes tasks such as operating system installation, configuration, patching, and performance tuning. Monitoring system health, diagnosing and resolving system issues, as well as ensuring system security and data integrity will be crucial aspects of your role. You will play a key role in troubleshooting network and system issues by identifying root causes, implementing appropriate solutions in a timely manner, and collaborating with other IT team members to resolve complex technical problems effectively. Ensuring network and system security will be a primary focus, involving the implementation and maintenance of security measures like firewalls, intrusion detection/prevention systems, virtual private networks (VPNs), and other security technologies. Compliance with organizational security policies and industry best practices will be essential. Your responsibilities will also include creating and maintaining network and system documentation, including network diagrams, system configurations, and standard operating procedures. Generating reports on network and system performance, availability, and utilization will be part of your routine tasks. Providing technical support to end users will be a crucial aspect of your role, involving troubleshooting and resolving network and system-related issues promptly. Effective communication and assistance to end users, both remotely and onsite, will be necessary to ensure a smooth operational environment. To qualify for this position, you should have a Bachelor's degree in Computer Science, Information Technology, or a related field. A minimum of 1 year of experience in network and system engineering or a related role is required. Strong understanding of networking concepts and protocols, hands-on experience with networking equipment, knowledge of server operating systems, and familiarity with network and system security concepts are key qualifications for this role. Problem-solving skills, ability to work independently and as part of a team, strong communication, and documentation skills are essential traits for a successful candidate in this position.,

As a Quality Assurance Automation Lead, you will play a crucial role in mentoring QA personnel and driving the team towards automation and innovation. You will be responsible for enhancing current automation frameworks, tools, and strategies to ensure efficient and effective testing processes. Reporting to the QA manager, you will lead product QA automation efforts, providing continuous feedback and seeking opportunities for improvement. Collaboration with the engineering team is essential as you work closely to understand product architecture and functionality. Your goal is to ensure that quality engineers receive the necessary support, such as automation hooks or debug builds, to carry out their tasks effectively. Additionally, you will be actively involved in project deadlines, striving to elevate the standards of quality processes with each release. Taking complete ownership of release deliverables, multitasking, and mentoring team members will be key aspects of your role. You will work on improving processes for test plan reviews and ensure that test strategies cover various types of testing, including unit, functional, performance, stress, and acceptance testing. In the event of troubleshooting customer issues, you will provide root cause analysis as needed and serve as the focal point of contact for QA team escalations related to testing, quality assurance, and automation. Continuous improvement of testing, validation processes, and automation will be a priority to enhance overall efficiency and effectiveness. Qualifications and Skills: - Minimum 3+ years of experience in automating and testing distributed backend software architectures - Good knowledge of any public or private Cloud platform - 3+ years of work experience in test automation of multi-tier Enterprise and/or Cloud, SaaS applications - Hands-on experience in Python/Robot framework or any other scripting language - Hands-on experience with functional UI and API automation - Experience with microservices architecture using Kubernetes and Docker containers is a plus - Strong experience in integrating automation for CI/CD build processes, managing QA environments, and working with build management tools like Git, Bamboo, Jenkins - Certification in AWS, Azure, or GCP cloud platforms is advantageous - Proficiency in Linux - Troubleshooting network issues, knowledge of packet analysis tools like tcpdump and Wireshark - Knowledge of testing web application security and vulnerabilities Join our team and contribute to the continuous improvement of testing processes, automation, and quality assurance in a dynamic and innovative environment.,

The IT-001 job position requires an individual with a Certification in Hardware & Networking to effectively configure, manage, and maintain various network devices like routers, switches, firewalls, VPNs, and wireless access points. Your responsibilities will include monitoring network performance to ensure system availability and reliability. In case of any issues, performing network troubleshooting to diagnose and isolate common hardware and network problems will be essential. You will also be required to plan and implement network upgrades and patches with minimal disruption. Furthermore, you will be responsible for maintaining and administering computer networks and related computing environments, which include systems software, applications software, hardware, and configurations. Implementing and managing network security protocols such as firewalls, anti-virus programs, and data encryption will be crucial to ensure data security and privacy regulations are met. Additionally, providing technical support and guidance to users and other IT staff members will be part of your day-to-day tasks. Documenting and keeping records of network configurations, changes, and procedures, as well as maintaining an inventory of IT assets, are also key responsibilities of this role. Collaboration with vendors and other IT personnel will be necessary for effective problem resolution. It is essential to have a good understanding of various operating systems like Windows, Linux, Mac, and MS Office, along with knowledge of LAN/WAN and TCP/IP Protocols. The ideal candidate for this position should possess good communication, problem-solving, and interpersonal skills. Previous experience in an IT Support role will be beneficial. The job location for this position is Nagpur. If you meet the qualifications and are interested in this opportunity, please reach out for further details.,

You are a Senior Network Engineer Level 3 joining a dynamic team providing 24x7 support to clients" network infrastructure. Your responsibilities include troubleshooting network issues, managing firewalls, monitoring infrastructure, and supporting SD-WAN and cloud network solutions. You will work with a variety of networking technologies, collaborate with internal teams and clients, and provide mentorship to junior engineers. Required qualifications include 5+ years of network support experience, expertise in routing, switching, and firewall management, and strong communication skills. Preferred certifications include CCNP, NSE, PCNSE, and AWS certifications. You will have the opportunity to work with cutting-edge technologies, diverse client environments, and grow within the company while enjoying competitive salary and benefits.,

As a Customer Support Representative, you will be responsible for working closely with customers to understand their service-related needs and provide them with the best solutions while delivering exceptional customer service. Your primary duties will include diagnosing and resolving basic network and modem functionality issues, troubleshooting landline problems, guiding customers through phone hardware and software configurations, and offering resources for customer repair issues. You will also be interacting with customers over the phone to provide updates on service status and ensure that services are restored promptly. In cases where on-site service is required, you will schedule technician dispatches and escalate technical issues to higher-level support when necessary. We are looking for candidates who have a minimum of 6 months of experience in an international chat profile and possess the ability to multitask in a Microsoft Windows environment using various troubleshooting programs. Graduates or Post Graduates with excellent communication skills are encouraged to apply. It is essential that you have previous experience dealing with ISP, internet, Wi-Fi, router, and modem connectivity issues, as well as a background in upselling products. The role requires you to be comfortable working in a 24*7 environment with rotational shifts and week offs. Candidates with a maximum of 6 months gap from their last organization will be considered. In addition to a competitive salary, the position offers various perks and benefits, including pick and drop facilities, access to Medicare for free online consultations with doctors, and performance-based incentives.,

As a Networking Engineer at unifyCX, you will play a crucial role in supporting and maintaining our WiFi networks using Ruckus, Cambium Networks, and MikroTik equipment. You will collaborate with senior network engineers to ensure network infrastructure's reliability and security, including routers, switches, and access points. Your responsibilities will include configuring network devices, implementing security measures, conducting routine maintenance, and updating network documentation. At unifyCX, we pride ourselves on leveraging advanced AI technologies to enhance the customer experience and operational efficiency for our clients. As a minority-owned business with a global presence, we are dedicated to innovation and diversity in our workforce. You will have the opportunity to provide technical support to end-users, resolve network issues promptly, and collaborate with our support team effectively. To excel in this role, you should have 3 to 5 years of experience in a related field, along with an Associate degree or higher in Computer Science or Information Technology. A fundamental understanding of networking principles, experience with WiFi networking concepts, and proficiency in troubleshooting tools are essential. You must be willing to work in a fixed USA Day shift, including weekends, and possess strong analytical, communication, and teamwork skills. By joining unifyCX, you will have the chance to make a real impact, work with cutting-edge technology, and be part of a supportive and innovative team that values your contributions and supports your professional growth. Stay updated with the latest networking technologies and best practices, pursue relevant certifications, and continuously enhance your skills to thrive in this dynamic environment.,