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0.0 years
1 - 3 Lacs
Chennai
Work from Office
Active Directory user management and knowledge of Active Directory, DHCP and DNS Troubleshooting Network connectivity in a LAN/WAN environment Hands-on experience in MS-Outlook configuration & Troubleshooting Hardware and Networking Troubleshooting Required Candidate profile Knowledge of network security practices & anti-virus programs Excellent problem solving and multitasking skills Knowledge of network troubleshooting,Ethernet and IP configuration 2014 to 2024 batch
Posted 2 months ago
3.0 - 5.0 years
3 - 4 Lacs
Mumbai, Mumbai Suburban, Mumbai (All Areas)
Work from Office
Design, develop, and test hardware systems and devices Debug and troubleshoot hardware issues Integrate and verify hardware components Create verification plans and follow QA procedures Maintain and upgrade existing hardware system Required Candidate profile Ensure compliance with industry standards and project plans Keep hardware updated with latest technologies Document hardware designs and functionality
Posted 2 months ago
2.0 - 7.0 years
3 - 7 Lacs
Nagpur
Work from Office
Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : SAP Basis Administration Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your typical day involves troubleshooting and resolving technical issues to ensure seamless system functionality. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Proactively identify and resolve technical issues within critical business systems.- Collaborate with team members to discuss and address system challenges.- Develop innovative solutions to enhance system performance.- Provide technical support and guidance to end-users.- Conduct regular system maintenance activities to ensure optimal performance. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP Basis Administration.- Strong understanding of system troubleshooting and problem-solving.- Experience with system monitoring and performance optimization.- Hands-on experience in system maintenance and upgrades.- Familiarity with ITIL framework for service management. Additional Information:- The candidate should have a minimum of 2 years of experience in SAP Basis Administration.- This position is based at our Nagpur office.- A 15 years full time education is required. Qualification 15 years full time education
Posted 2 months ago
2.0 - 5.0 years
4 - 7 Lacs
Jalandhar
Work from Office
PKF Finance Limited is looking for IT Executive to join our dynamic team and embark on a rewarding career journey. Developing and implementing the organization's IT strategy Managing the IT budget and resources Overseeing the development and maintenance of IT systems and infrastructure Coordinating with other departments to ensure that their IT needs are met Managing relationships with IT vendors and service providers Maintaining the security and confidentiality of the organization's data Providing leadership and guidance to IT staff Staying up - to - date with the latest technologies and industry trends Developing and implementing policies and procedures for the use of IT resources Collaborating with senior management to align IT goals with business objectives.
Posted 2 months ago
2.0 - 5.0 years
4 - 7 Lacs
Kolkata, Mumbai, New Delhi
Work from Office
What this Job Entails: The Network Engineer II is a focal point for all internal and external orders required to maintain the network. This position requires the ability to work independently with a high level of accuracy and attention to details. Scope: Applies company policies and procedures to resolve a variety of issues Works on problems of moderate scope Receives general instructions on routine work and detailed instructions on new projects Your Roles and Responsibilities: Install, configure and maintain various network hosts and services like routers, switches, firewalls, VPN endpoints Perform network maintenances/upgrades (often during normal working hours, but sometimes during the evening or weekend) Troubleshooting network issues and outages Participate in global production and corporate network including edge, backbone, datacenter, POP, and content delivery network (CDN) infrastructure Handle multiple vendor switch on various servers in dealing with hardware/software issues Handle traffic, and any queries raised by ISP/Partners Provide support for any incidents such as input errors, CRC, RMA etc. Work directly with ISP/Vendors on fixing any issues related to network Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position Required Qualifications/Skills: Bachelor s degree (B.S/B.A) from four-college or university and 2 to 5 years related experience and/or training; or equivalent combination of education and experience Have a full understanding of routing, switching, server operating systems, active directory, firewalls, wireless controllers, DNS, email, virtual machines and software applications Builds productive internal and external working relationships Exercises judgment within defined procedures and practices to determine appropriate action Familiarity with content delivery networks and internet peering strategies Understanding of server hardware technologies relative to content delivery performance and capacity Preferred Qualifications: N/A Physical Demand & Work Environment: Must have the ability to perform office-related tasks which may include prolonged sitting or standing Must have the ability to move from place to place within an office environment Must be able to use a computer Must have the ability to communicate effectively Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers
Posted 2 months ago
4.0 - 8.0 years
6 - 10 Lacs
Bengaluru
Work from Office
Back Network Implementation (Routing & Switching) Experience in network implementation (device configuration) Experience in deploying Software Define WAN (HPE/Cisco) Experience In HP Aruba Preferred Or Cisco Network Troubleshooting Knowledge on Troubleshooting L1 L7 of the OSI Model Network Migration / Network Refresh Experience in network migration in brown field environment Requirements Participate in network migration from current to new network (SDWAN) Participate in technical bridge during the migration Interface with on site technician and provide remote guidance Work with customer and support user acceptance testing Provide status report to the Project analyst / Project Manager Participate in Project meeting Develop network documentation Communication skills (Verbal & Written) Experience in working in a service provider environment Familiar with Bank infrastructure Education QualificationsBachelors degree or Cisco Certified Network Associate What We Offer Competitive salaries and comprehensive health benefits Flexible work hours and remote work options Professional development and training opportunities A supportive and inclusive work environment
Posted 2 months ago
3.0 - 8.0 years
2 - 5 Lacs
Mundra, Ahmedabad
Work from Office
Networking Cisco switches LAN/WAN Routers
Posted 2 months ago
5.0 - 10.0 years
60 - 85 Lacs
Bengaluru
Work from Office
Their job is to create and apply a robust network architecture that meets the company's present and future requirements. This calls for rigorous scalability, performance, and security design and consideration.
Posted 2 months ago
3.0 - 5.0 years
9 - 19 Lacs
Bengaluru
Work from Office
Job Summary As a Storage Support Engineer, you provide support to customers, customer support personnel, and field support staff that is focused on diagnosing, troubleshooting, repairing and debugging NetApp products. You respond to situations where first-line product support has failed to isolate or fix problems in hardware or software products, and you ensure delivery of optimal results. You must be a “take charge” professional with demonstrated technical problem-solving skills; and a subject matter expert; and have a strong customer service orientation and experience. You'll also be happy to come into the office either full time or hybrid (minimum two days a week). • Respond to situations where NetApp product support has been unable to solve customer’s technical issues. • Collaborate with or escalate cases with other NetApp Technical Support teams and/or Escalation Engineers when the problem is too complex or falls out of your specific area of expertise in order to most quickly facilitate solutions for customers. • Work collaboratively with customers in potentially stressful situations, while providing professional and courteous technical expertise. • Create new knowledge base articles to share information and best practices for reuse throughout the Technical Support Center • Focus on E-series and StorageGRID specialization and build deep technical expertise in these areas. Job Requirements • Storage and Object based storage experience • Ability to troubleshoot difficult technical issues with strong commitment to deliver excellent customer service experience. • Passion and ability to learn new technologies in a fast-pace environment. • Work well in a team environment and be a proactive contributor to team development projects. • Creative approach to problem solving and demonstrate a ‘can-do’ attitude. • High ability to multi-task, manage workload and define priorities based on business impact of issues. • Strong aptitude for learning new technologies and understanding how to utilize them in a customer facing environment. • Ability to follow standard engineering principles and practices. Strong Understanding of the Following: Hardware principles, RAID, and iSCSI Object-based storage and S3 protocol Distributed databases (Cassandra) Network troubleshooting experience (Wireshark, TCP) Linux administration and scripting Virtualization (VMware, Docker-containers) Data protection and understanding of T10 Protection Information (PI) concepts Experience with NetApp Data ONTAP 9.0+ (a plus), Fiber Channel, Infiniband, NVMe-oF, HTTP/RestAP Education • Typically requires a minimum of 2-5 years related experience within a similar Technical Support role • A Bachelor of Science in Engineering or Computer Science; or equivalent related experience is required
Posted 2 months ago
4.0 - 7.0 years
6 - 10 Lacs
Hyderabad, Coimbatore
Work from Office
Role & responsibilities Working experience with Web Protocols - HTTPS, DNS, SSL/TLS, and networking standards ( Level - Intermediate Skills) Working experience with APIs and SQL - Query Language ( Level - Intermediate Skills) Working experience with System Administration concepts, Active Directory, and command-line interfaces in Windows and Linux environments ( Level - Intermediate Skills) Working experience with reading and understanding log traces for troubleshooting ( Level - Advanced) Working experience with email routing and delivery mechanisms Demonstrated problem-solving skills with a strong focus on issue resolution Excellent critical thinking and troubleshooting abilities Strong intuition for identifying potential problem areas B2 level proficiency in English (both written and verbal) Preferred candidate profile Excellent Comminication sills Graduation required
Posted 2 months ago
1.0 - 6.0 years
3 - 6 Lacs
Gandhinagar, Ahmedabad
Work from Office
We are looking out for experienced IT Support Engineers (L1 and L2 level) to join our IT Infrastructure team. About the role: The role involves hands-on support for devices such as firewalls, routers, switches, and trading-critical applications. Job Location: Gift City - Gandhinagar Shift Timing: 6 pm - 3 am Key Responsibilities: L1 Engineer Perform day-to-day monitoring and health checks of network devices (Firewall, Router, Switches). Provide first-level troubleshooting for infrastructure and user issues. Assist in application access, installations, and basic support. Coordinate with vendors for onsite/remote support. Maintain documentation and asset inventory. L2 Engineer Configure and manage firewall rules, routing policies, and VLANs. Perform advanced troubleshooting and root cause analysis of network/application issues. Manage patch updates, configuration backups, and performance tuning. Coordinate with OEM support for critical issues. Implement and support business/trading applications. Guide L1 team members and ensure SLA adherence. Technical Skills Required: Strong understanding of network fundamentals (TCP/IP, DNS, DHCP). Hands-on with Firewall (e.g., Fortinet/Cisco), Router & Switch configurations. Basic knowledge of Windows/Linux server environments. Exposure to trading or financial applications Qualifications & Experience L1 : Diploma/Bachelors in IT/CS with 1 to 2 years of relevant experience. L2 : Bachelors in IT/CS with 3 to 5 years of hands-on experience in infrastructure management. Relevant certifications (CompTIA N+, CCNA, Sophos/Fortinet certifications) will be an added advantage. Candidates interested to work in shift (6 pm - 3 am), must only apply.
Posted 2 months ago
0.0 - 4.0 years
1 - 3 Lacs
Pimpri-Chinchwad, Pune
Work from Office
Installation and configuring of Operating Systems of Windows 7, 10 & 11. Good Knowledge of desktop & laptop hardware troubleshooting skills. Installation & configuration of Microsoft Office 365, Outlook & troubleshooting related problems. Configuration of Printer & Scanner. Understanding of various LAN and WAN technologies. Good knowledge of Wi-Fi setup and access point configuration. Good knowledge of IP addressing. Understanding remote installations using remote access tools. Good knowledge of video conferencing solutions.
Posted 2 months ago
2.0 - 5.0 years
3 - 8 Lacs
Hyderabad
Hybrid
Role & responsibilities Includes the below listed but not limited to Manage and maintain the Office365 environment, including Exchange Online, SharePoint Online, and OneDrive for Business Provide network and user support for all hardware and software issues Manage and maintain the SharePoint environment, including site collections, sites, libraries, lists, workflows, and permissions Manage and maintain Intune MDM, including device enrollment, configuration, and security policies Monitor system performance and troubleshoot issues as they arise Participate in the network configuration, VMware support, Server deployment Preferred candidate profile 1-2 years of experience in a similar role Strong knowledge of Office365, SharePoint, and Intune MDM, VMware, switch firewall Experience with networking and user support Ability to troubleshoot and solve technical problems Excellent communication and interpersonal skills Ability to work independently as well as in a team Bachelor's degree in Computer Science or related field (preferred)
Posted 2 months ago
3.0 - 7.0 years
2 - 6 Lacs
Bengaluru
Work from Office
Job Title: Network Engineer Location: Bangalore, India Experience: 3+ Years Employment Type: Full Time Job Description We are seeking a highly skilled Network Engineer to join our IT Infrastructure team in Bangalore. The ideal candidate will have deep expertise in networking technologies and a proven track record of designing, implementing, and maintaining robust network systems across LAN, WAN, and SD-WAN environments. Key Responsibilities Design and implement new network solutions or improve the efficiency of current networks (LAN, WAN, SD-WAN). Monitor and ensure network uptime for LAN, WAN, and Wi-Fi. Perform fault investigations, manage incident/problem/change processes. Administer routing/switching protocols and technologies such as TCP/IP, BGP, HSRP, GLBP, STP, VLAN, VTP, NAT, PAT, etc. Configure and manage VPN, IPSEC tunnels, Load Balancers, IDS/IPS systems. Ensure network and data security including audits, device hardening, firmware updates, and compliance with internal standards. Manage and maintain network assets including installation, AMC, warranty, and asset lifecycle. Collaborate with vendors and internal IT teams for project delivery and issue resolution. Conduct and participate in weekly and monthly internal and vendor reviews. Maintain complete and accurate documentation for changes, configurations, and processes. Handle annual budget planning for network infrastructure ensuring cost-effectiveness. Key Skills & Technologies L2, L3 Networking TCP/IP, VPN, IPSEC, Load Balancer Routing Protocols: BGP, GLBP, HSRP Switching Protocols: STP, VTP, VLAN, CDP Network Security: IDS/IPS, Firewall, Auditing Tools: Wi-Fi Controllers, IP Phones, PBR Network Management & Monitoring Change, Incident, Problem, and Capacity Management Qualifications Bachelors Degree in Engineering (BE) Cisco Certification (CCNA/CCNP/CCIE preferred) 3+ years of hands-on experience in network design, administration, and troubleshooting. Willingness to work extended hours for critical issue resolution Ability to travel as required. Interested Candidates kindly share your details on amruthaj@titan.co.in
Posted 2 months ago
3.0 - 4.0 years
4 - 5 Lacs
Bengaluru
Work from Office
Prior experience in setting up PCs/Monitors/laptops physically. Basic troubleshooting of laptop issues, able to log tickets with Dell Some basic knowledge of network cables and connectors. Good verbal and written communication
Posted 2 months ago
3.0 - 7.0 years
9 - 16 Lacs
Navi Mumbai
Work from Office
Job Title: Network Support Engineer (IP/Ethernet) Experience: 3-7 Years Industry: Telecommunication / Internet Service Provider Location: Mumbai Airoli Location Shift: 24x7 Rotational (NOC Environment) Job Summary: We are seeking a Network Support Engineer with hands-on experience in IP/Ethernet networks, fault diagnosis, and service-level troubleshooting. The ideal candidate will have a strong background in Tier 2/3 support, network protocol analysis, and customer communication in a telecom-grade NOC setup. Key Responsibilities by Category: Experience Level 35 years in Network Operations within Telecom or ISP environments. Proven ability to troubleshoot and repair Ethernet/IP circuits at the service and circuit levels. Customer Circuit Support Provide Tier 2/3 support for escalated network and customer incidents. Communicate directly with enterprise customers, offering timely updates and resolutions. Network Equipment Support Configure, install, and maintain network devices (Routers, Switches, NIDs). Work with platforms such as Juniper /Cisco/Nokia/Ciena/Accedian. Protocol Troubleshooting Diagnose and resolve issues related to BGP, MPLS, Ethernet Switching, VLANs, STP, LAG. Utilize CLI and SNMP-based tools for analysis and troubleshooting. Fiber Testing & Diagnostics Monitor alarms and performance metrics in a 24x7 NOC environment. Log diagnostics, resolutions, and RCA in ticketing systems. Hands-on experience with Juniper, Cisco, Nokia, Accedian, Ciena. Exposure to Telco infrastructure, FTTx, DWDM is a plus. Certifications (Preferred) Cisco: CCNA/CCNP, Juniper: JNCIA/JNCIS, Nokia certifications preferred. Tools & Testing Experience Strong analytical, troubleshooting, and documentation abilities. Note: Only candidates currently based in Mumbai are eligible to apply. Applications from other locations will not be considered . If interested please connect at WP/Mobile-7400498278 Email-ashish.u@genxhire.in
Posted 2 months ago
10.0 - 15.0 years
6 Lacs
Kolkata
Work from Office
Administer, configure Construction ERP modules Trouble Shooting System upgrades,hardware procurement Ensure network systems, data storage, backups, and cyber security protocols Serve as the primary point of contact Required Candidate profile Experience of 10 years in real estate is mandatory Office Location Salt Lake Sector V
Posted 2 months ago
4.0 - 5.0 years
6 - 7 Lacs
Hyderabad
Work from Office
Design, implement, and manage SD-WAN (Software-Defined Wide Area Network) solutions, optimizing network performance and ensuring secure and reliable connectivity across distributed locations.
Posted 2 months ago
4.0 - 5.0 years
6 - 7 Lacs
Karnataka, Telangana, Tamil Nadu
Work from Office
Manages and optimizes telecom networks, ensuring seamless connectivity, minimal downtime, and efficient network operations.
Posted 2 months ago
5.0 - 10.0 years
4 - 8 Lacs
Hyderabad
Work from Office
Job Title: Sr. Systems Administrator / Manager Location: Hyderabad (Travel to all offices is expected as needed) Experience: At least 5 years We are seeking a highly skilled and experienced Sr. Systems Administrator / Manager to join our design and engineering services company as the head of IT for our location in Hyderabad. The ideal candidate should have a strong background in managing IT systems in a primarily Windows-based environment and possess expertise in Google Workspace and MS 365. The candidate should also be proficient in networking, including troubleshooting switches, firewalls, connectivity from endpoints, VLANs, and other related areas. Key Responsibilities: Administer and maintain Windows desktop environment across multiple locations. Manage and optimize Google Workspace and MS 365 applications to support business operations effectively. Oversee network infrastructure, including troubleshooting switches, firewalls, and connectivity issues. Implement and manage VLANs to ensure efficient and secure network operations. Develop and maintain IT policies, procedures, and documentation to ensure compliance and security. Collaborate with the IT team to provide technical support and resolve IT issues promptly. Monitor system performance and security to identify and address vulnerabilities. Plan and execute IT projects to enhance system functionality and efficiency. Evaluate and recommend IT solutions to meet business requirements and improve IT operations. Conduct regular IT audits to assess system performance, security, and compliance. Qualifications: Bachelor's degree in Computer Science, Information Technology, or related field. At least 5 years of experience in administering a Windows desktop environment. Expertise in Google Workspace and MS 365 administration. Proficiency in networking technologies and troubleshooting switches, firewalls, and connectivity. Strong communication and leadership skills. Ability to work independently and collaborate effectively with cross-functional teams. Relevant certifications (e.g., Microsoft Certified: Azure Administrator Associate, CompTIA Network+) preferred. If you meet the above qualifications and are passionate about driving IT excellence in a dynamic and collaborative environment, we encourage you to apply for this exciting opportunity.
Posted 2 months ago
1.0 - 2.0 years
0 - 3 Lacs
Noida
Work from Office
iEnergizer Hiring for Technical Support Executive Role. Contact: Click Here To Applyhttps://wa.me/917678370584 * Position: Technical Support Executive * Salary: 23.5K CTC * Experience: Both Freshers and Experienced candidates are welcome! * Qualification: B.Tech, B.Sc, BCA, MCA, M.Sc, B.E * Skills- Excellent communication skills Key Responsibilities: - Provide exceptional customer support by resolving technical queries over the phone. - Communicate effectively and professionally with customers, ensuring their issues are resolved in a timely manner. - Troubleshoot and resolve customer issues with a focus on customer satisfaction and experience. Kindly bring : 1) Hard copy of your CV 2) Aadhaar card (Mention HR POOJA on top of your CV for reference) Shift Details: For Female Candidates: Day Shift For Male Candidates: Rotational Shift Interview Details: Timings: 11AM - 5PM ( Monday to Saturday ) Location: iEnergizer, A37 Block A, Sector 60, Noida (Gate Number 2) (Nearest Metro Station - Sector 59) Contact Person : POOJA BHARDWAJ Contact Number : @7678370584
Posted 2 months ago
2.0 - 5.0 years
3 - 6 Lacs
Mumbai, Pinnacle House 604
Hybrid
About the Role: We are looking for a proactive and detail-oriented Systems Administrator IT Operations to join our team in Mumbai. In this role, you will be responsible for managing IT infrastructure, ensuring system uptime, supporting end-user devices, and maintaining a secure and efficient IT environment. Key Responsibilities: Work Mode: Hybrid (Minimum 3 days/week from office) Were looking for a skilled IT System Admin with a strong hands-on approach to: Laptop/Desktop Support Troubleshooting on Mac & Windows systems Expertise with macOS, device setup, and system-level support Support for Microsoft Office and general application issues Basic Network Support Diagnosing connectivity and system access issues Handling basic networking tasks Bonus: Basic understanding of DevOps concepts is a plus! Oversee daily IT operations, ensuring optimal performance of hardware, software, and networks. Manage laptop provisioning, software installation, upgrades, and maintenance. Handle user access management onboarding, offboarding, and role-based access control across systems and tools. Provide support for both Mumbai and Bangalore offices (~1000 users across locations). Support remote teams as well.. Review IT infrastructure and provide improvement recommendations following best practices. Administer both Mac & Windows systems. Perform network administration and troubleshooting. Manage basic email and endpoint security administration. Handle laptop/ desktop/printer setup and maintenance. Conduct NEO/LDO (New Employee Orientation/Last Day at Office) IT processes. Support end-user requests for application installation and issue resolution. Maintain and update service desk tickets and incident logs. Conduct quarterly checkpoint reviews to assess work and adjust scope of work as needed. Maintain accurate IT asset inventory including hardware and software licenses. Work with vendors for hardware procurement, licensing, and support. Ensure compliance with IT policies, audits, and data security protocols. Requirements: Bachelors degree in Computer Science, IT, or related field. Minimum 2 years of experience in IT operations or system administration. Strong knowledge of Windows/macOS environments, SaaS tools, and endpoint security. Experience with network configuration, firewalls, VPNs, and IT security. Familiarity with IT ticketing and asset management platforms. Excellent communication and multitasking abilities. Devops is Plus Good to Have: Experience with identity and access management tools (e.g., Okta, Azure AD, Google Workspace Admin). Familiarity with scripting (e.g., PowerShell, Bash) for automation and system management. Exposure to cloud environments such as AWS, GCP, or Azure.
Posted 2 months ago
3.0 - 8.0 years
9 - 18 Lacs
Thane, Navi Mumbai, Mumbai (All Areas)
Work from Office
Job Location : Airoli Role & responsibilities We are seeking a Network Support Engineer with hands-on experience in IP/Ethernet networks, fault diagnosis, and service-level troubleshooting. The ideal candidate will have a strong background in Tier 2/3 support, network protocol analysis, and customer communication in a telecom-grade NOC setup. Key Responsibilities by Category: Provide Tier 2/3 support for escalated network and customer incidents. Communicate directly with enterprise customers, offering timely updates and resolutions. Network Equipment Support Configure, install, and maintain network devices (Routers, Switches, NIDs). Work with platforms such as Juniper /Cisco/Nokia/Ciena/Accedian. Protocol Troubleshooting Diagnose and resolve issues related to BGP, MPLS, Ethernet Switching, VLANs, STP, LAG. Utilize CLI and SNMP-based tools for analysis and troubleshooting. Fiber Testing & Diagnostics Conduct RFC 2544 testing and validate network throughput. Assist field engineers with OTDR testing for fiber faults. NOC Monitoring & Escalation Monitor alarms and performance metrics in a 24x7 NOC environment. Escalate complex issues to senior engineering teams or external vendors. Technical Proficiency Hands-on experience with Juniper, Cisco, Nokia, Accedian, Ciena. Exposure to Telco infrastructure, FTTx, DWDM is a plus. Certifications (Preferred) Cisco: CCNA/CCNP, Juniper: JNCIA/JNCIS, Nokia certifications preferred. Tools & Testing Experience Experience with OTDR, iPerf, Wireshark, RFC 2544, and vendor-specific diagnostic tools. Soft Skills Strong analytical, troubleshooting, and documentation abilities. Calm and effective under pressure in high-availability environments. Communication Excellent verbal and written English communication skills. KINDLY SHARE YOUR CV IF INTERESTED IN ABOVE OPENING
Posted 2 months ago
1.0 - 5.0 years
3 - 6 Lacs
Ahmedabad
Work from Office
About us: Working at Tech Holding isn't just a job, it's an opportunity to be a part of something bigger We are a full-service consulting firm that was founded on the premise of delivering predictable outcomes and high-quality solutions to our clients Our founders and team members have industry experience and have held senior positions in a wide variety of companies from emerging startups to large Fortune 50 firms and we have taken our combined experiences and developed a unique approach that is supported by the principles of deep expertise, integrity, transparency, and dependability. Technical Support Engineer responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support You will use email and chat applications to give clients quick answers to simple IT issues For more complex problems that require nuanced instruction, you will contact clients via phone and/or provide clear, written instructions and technical manuals. To be qualified for this role, you should hold a degree in a relevant field, like Computer Science, IT or Software Engineering Microsoft, Cisco, Linux or similar certification is a plus If youre naturally a helper, enjoy assisting people with computer issues and are able to explain technical details simply, wed like to meet you. Ultimately, you will be a person that our customer's trust They will rely on you to provide timely and accurate solutions to their technical problems. Experience : 2 3 years Shifts: Rotational Shifts Responsibilities Excellent communication skills and ability to discuss and troubleshoot issues with Native English Speakers Efficiently handling incoming voice calls and acting as the first point of contact for service request calls & requisitions through voice support. Telephonic support to End Users and coordination with Vendors, Client Problem Management team, and other Support teams. Provide phone and help desk support for local and off-site users. Provide network troubleshooting and support, as well as end-user software and hardware troubleshooting. Record detailed incident descriptions in the call tracking system and follow up to resolve issues, ensuring customer satisfaction. Answer and manage incoming calls, emails, chats, and/or interactive voice response systems Able to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner Diagnose and troubleshoot technical issues, including account setup and network configuration Ask customers targeted questions to quickly understand the root of the problem Talk clients through a series of actions, either via phone, email, or chat, until they've solved a technical issue Properly escalate unresolved issues to appropriate internal teams (e.g software developers) Provide prompt and accurate feedback to customers. Refer to the internal database or external resources to provide accurate tech solutions Follow up with clients to ensure their IT systems are fully functional after troubleshooting. Document technical knowledge in the form of notes and manuals Requirements Active Directory/User management/ Troubleshooting Office 365-Outlook Troubleshooting Windows and system application Troubleshooting Knowledge of Technical Terms DNS/DHCP/VPN/Network etc. Knowledge/Experience of Backup tools Knowledge of Ticketing tools and SLA. Knowledge of Server/Network Monitoring Tools Excellent analytical skills, written and verbal communication. Experience as a technical specialist in customer-facing roles Strong task management skills Customer focused with a passion for resolving unique problems Must have on-call support experience International client support experience (Preferred) Basic knowledge of AWS and Linux (Advantage) 24*7 Support (Rotational Night Shift) 5 days working. Voice Support. Perks working at Tech Holding: Learning & Development Opportunities 2 Rotational Week-Off Employee Family Insurance Various type of Leaves (Apart from Casual and Sick Leaves, New Parent Leaves, Marriage Leaves.) Tech Holding is proud to be an Equal Opportunity Employer and is committed to fostering a diverse and inclusive workplace We welcome applicants from all backgrounds and experiences, and we consider qualified applicants without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristic If you require accommodation in the application process, please contact our HR
Posted 2 months ago
1.0 - 5.0 years
2 - 4 Lacs
Gurugram
Work from Office
Candidate should have the ability to address IT, Desktop, Network, Printer, Linux systems related issues as IT support Engineer. must aware of troubleshooting steps for IT & Hardware related daily concerns. Contact: 8527738652
Posted 2 months ago
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