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1.0 - 6.0 years
3 - 8 Lacs
Noida, Gurugram
Work from Office
HIRING FOR US AND UK BRANDS (CAPTIVE ) NEED EXCELLET COMMUNICATION SKILLS UG/GRAD WITH EXPERIENCE AND FRESHERS ELIGIBLE SALARY UPTO 8.5LPA (LUCRATIVE INCENTIVES) 5 DAYS WORKING/2 DAYS OFF LOC:-GURGAON/NOIDA Mob:-Nidhika : 8588840205
Posted 1 month ago
3.0 - 7.0 years
10 - 17 Lacs
Navi Mumbai
Work from Office
Role & responsibilities Experience Level 35 years in Network Operations within Telecom or ISP environments. Proven ability to troubleshoot and repair Ethernet/IP circuits at the service and circuit levels. Customer Circuit Support Provide Tier 2/3 support for escalated network and customer incidents. Communicate directly with enterprise customers, offering timely updates and resolutions. Network Equipment Support Configure, install, and maintain network devices (Routers, Switches, NIDs). Work with platforms such as Juniper /Cisco/Nokia/Ciena/Accedian. Protocol Troubleshooting Diagnose and resolve issues related to BGP, MPLS, Ethernet Switching, VLANs, STP, LAG. Utilize CLI and SNMP-based tools for analysis and troubleshooting. Fiber Testing & Diagnostics Conduct RFC 2544 testing and validate network throughput. Assist field engineers with OTDR testing for fiber faults. NOC Monitoring & Escalation Monitor alarms and performance metrics in a 24x7 NOC environment. Escalate complex issues to senior engineering teams or external vendors. Documentation & Reporting Log diagnostics, resolutions, and RCA in ticketing systems. Maintain clear incident reports and resolution timelines. Collaboration Coordinate with Field Engineers, Provisioning, and Engineering teams. Liaise with third-party vendors for hardware troubleshooting and escalations. Customer Communication Provide professional, timely, and clear communication to customers and internal stakeholders. Maintain high standards in both written and verbal communication. Technical Proficiency Hands-on experience with Juniper, Cisco, Nokia, Accedian, Ciena. Exposure to Telco infrastructure, FTTx, DWDM is a plus. Certifications (Preferred) Cisco: CCNA/CCNP, Juniper: JNCIA/JNCIS, Nokia certifications preferred. Tools & Testing Experience Experience with OTDR, iPerf, Wireshark, RFC 2544, and vendor-specific diagnostic tools. Soft Skills Strong analytical, troubleshooting, and documentation abilities. Calm and effective under pressure in high-availability environments. Communication Excellent verbal and written English communication skills. Preferred candidate profile BGP MPLS L2 CCNA IPS If Interested then connect shravani.m@genxhire.in OR 7710889351
Posted 1 month ago
1.0 - 6.0 years
5 - 8 Lacs
Pune, Gurugram, Bengaluru
Work from Office
Looking for immediate joiners, for Pune, Bengaluru and Gurugram. Role & responsibilities US Voice Process Profile Requirement: 1. UG / Grad both eligible with 1 year of documented Technical Experience (Min 1 yr Windows Server Exp for Premier) 2. Internal Students not eligible 3. Designation offered: Technical Support Associate 4. Core Competencies/Skills/Knowledge: a. Strong Problem Solving and Troubleshooting Skills & thinks logically. b. Working knowledge of personal computer architecture and network architecture. c. Passion for Technology (curious, has desire to learn, doesnt rely on past knowledge, stays on top of latest technologies). d. EPS (Server support) operates on callback model where the cases are created for the customers and the engineers talk to the customers. They require assistance with troubleshooting on 2003,2008, 2008r2, SCCM, SCMON, Win XP, Vista, Win7, Exchange 2007, IIS, ISA e. Working/knowledge of Windows NT Server and/or Windows 2000 Server and Windows NT Workstation and/or Windows 2000 Professional f. MCP/MTA/MCSA/MCITP/MCSE Certified in Windows Server Operating Systems recommended. g. Understanding of Active Directory, DNS, DHCP, System Set up, System Performance and Domain Environment, Boot Process (Backup Process, Types Of Backup, Hyper-V Type 1 & Type 2 , Storage. Preferred candidate profile: -Min 1 years of experience as a technical support and Excellent English Communicatoion Mandate Interested, Call: Rose (9873538143 / WA : 8595800635) rose2hiresquad@gmail.com
Posted 2 months ago
2.0 - 5.0 years
6 - 10 Lacs
Mumbai, Bengaluru
Work from Office
• Network operation & maint. for availability & performance • Upgradation of links & hardware, Network Security, New setup rollout, system setup • Work with ISPs & vendors, apply patches & updates • Exp on routers, switches, Firewall, VPN, IOS backup Required Candidate profile • Knowledge of MPLS, P2P, ILL 802.1X & SD Wan, Zscaler, Layer 2 tech (STP, VLANs, trunking, port security, EtherChannel), Layer 3 (routing protocols, static/dynamic routing, ACLs), security concepts
Posted 2 months ago
1.0 - 3.0 years
0 - 2 Lacs
Noida, Greater Noida, Delhi / NCR
Work from Office
Network Support Engineer Experience - 1+ years experience Support type - Remote Must-Haves (Technical) Expertise & Hands on experience with the following: Creating new infrastructure from scratch Excellent working experience of LAN, WAN management and network devices Linux Server installation and drivers installations configuration Network troubleshooting in both windows, linux environments. Troubleshooting of WiFi Networks Solid understanding of networking concepts and protocols, including TCP/IP, DNS, DHCP, VLANs, and VPNs. Perform network diagnostics using tools such as Wireshark, tcpdump, and SNMP. Investigate security incidents and implement measures to mitigate risks. Participate in on-call rotation to provide support for network emergencies.Working experience to manage the complex network infrastructure. Strong analytical and problem-solving skills with the ability to quickly diagnose and resolve network issues. Cisco CCNA or equivalent certification is a plus. Non-Functional Requirements Performs regular audits of server security and websites exposed outside to the world. Documenting any processes which employees need to follow in order to successfully work within our computing system. Experience supporting technical teams (e.g., developers and/or IT teams) Strong attention to details of problems and ability to navigate complex issues in high pressure situations The ability to effectively collaborate with various internal teams Excellent critical thinking and problem solving skills. Ensures all the problems are resolving in a timely manner and following SLAs. Ability to prioritize a wide range of workloads with critical deadlines. Experience in a 24x7 environment. Good communication skills.
Posted 2 months ago
2.0 - 5.0 years
4 - 7 Lacs
Kalyani, Pune
Work from Office
About the Role: As an Associate Engineer, you will be essential in supporting routine technology operations and assisting team members in executing their projects. This entry-level role offers an excellent opportunity to gain hands-on experience in various IT tasks and develop foundational skills across multiple technology domains. Your work will be invaluable in maintaining seamless technological processes and fostering a collaborative team environment. Responsibilities: Assist with basic IT troubleshooting and issue resolution. Support the installation and configuration of hardware and software. Perform routine system maintenance and updates. Monitor system performance and report any inconsistencies. Support network connectivity and basic network troubleshooting. Document IT procedures and guidelines. Assist with data entry and basic data management tasks. Conduct initial testing of new software applications. Provide support for IT helpdesk inquiries. Participate in team meetings and training sessions. Skills: Basic IT Troubleshooting: Ability to diagnose and resolve minor technical issues. Hardware and Software Installation: Knowledge of basic installations and configurations. System Maintenance: Understanding of routine system maintenance tasks. Network Basics: Familiarity with network connectivity principles. Documentation: Skills in documenting procedures and maintaining records. Data Entry: Accuracy in entering and managing data. Communication: Effective verbal and written communication skills. Problem-Solving: Basic problem-solving capabilities to assist in issue resolution.
Posted 2 months ago
1.0 - 5.0 years
2 - 6 Lacs
Pune
Work from Office
Key Responsibilities:Provide first-line support to internal/external users via phone, email, or in-person. Diagnose and resolve hardware, software, and networking issues on desktops, laptops, and mobile devices. Install, configure, and maintain operating systems, applications, and IT infrastructure. Set up new user accounts, manage permissions, and configure devices. Maintain and monitor systems, networks, and security tools. Escalate unresolved issues to appropriate internal teams or external vendors. Document technical issues and solutions in the helpdesk or ticketing system. Assist with IT inventory management and asset tracking. Support deployment and upgrade projects for software and hardware. Ensure compliance with IT policies, procedures, and best practices. Experience: Minimum 1 year in IT technical support Skills: Knowledge of system/network troubleshooting
Posted 2 months ago
5.0 - 7.0 years
7 - 9 Lacs
Mumbai
Work from Office
> Role Network Engineer Do - Administration and Management of Wipro LAN WAN (Network Domain) across globe as a part of Global Network Project Implementation Team based on the Projects assigned. - Implementation and configuration of Network devices which consists of Routers, Switches, NMS Tools Wifi Devices from different manufacturers (Mainly Cisco some cases Avaya / Brocade, etc.). - Configure / Implement Network Devices as per the hardening Guidelines as per particular Project requirement. - Troubleshoot Network Security related problems in a particular Project based on the Project scope defined. - Implementation of Network Infrastructure for new Offshore Development Centers (ODC) with appropriate security levels and redundancy as per the ODC requirements. - Implementation of Network Infrastructure for new Enterprise Projects with appropriate security levels and redundancy. - Implement ODC setups with connectivity varying from MPLS Connectivity, Client to site VPN, Site to Site VPN (Router based). - Handle implementations in project movements within Wipro locations, Point to point link establishment, Network infra for new Wipro locations including LAN/WAN/Internet Architecture etc. - Coordination with ISP, clients and onsite technical teams for P2P, MPLS, VPN and other links for new implementations and troubleshooting connectivity issues. - Validating the technical feasibility of the network design plans for customer/Enterprise networks submitted by the design team and provide appropriate suggestions as required. - Knowledge exposure on (not limited to) NMS Tools, Routing Protocols such as OSPF, BGP, etc., MPLS Configuration (VRF Config), Switching Protocols, STP, QoS, etc. - Execute the implementation per the standard ISO (20000 27001) and Wipro IRMC guidelines following incident, change and capacity management procedures followed in Wipro. - CCNP Equivalent Certifications with around 5 years experience. - Should be able to Multitask involve in multiple projects at a time. - Take lead and participate in S0 calls and Outages till resolution Mandatory Skills: Cisco Routing and Switching.
Posted 2 months ago
3.0 - 7.0 years
1 - 5 Lacs
Bawal
Work from Office
Should have Knowledge about JULZE Machine and their Equipment. Good Technical Skills with excellent Programming and Troubleshooting of AOI process also defects and drive toward problem resolution. Should have advance Knowledgeable in computer applications and troubleshooting. Must have advance knowledge on LAN and Network troubleshooting. Preferably with knowledge on Automated Optical Inspection machine operations who can handle the difficult faults and resolve that issues in limited time period. Should have Excellent Communication Skills and also Debugging the circuits using Schematics and board layouts. Expert and Well Aware about of various tools which used in SMT- Process and Programming. Responsible for making and maintaining Automated Optical Inspection (AOI) programs. Monitors AOI Performance Status and take necessary action and/or adjustment of the program Performs minor troubleshooting and preventive maintenance on AOI, visual inspection support machines and computers Individual Performer also manage the things individually. Desired Candidate Profile Mid-level engineer with Minimum qualification required B. Tech / Diploma minimum 3- 7 years experience or advanced technical degree with less years of experience. Preferred Experienced SMT / Mobile /telecom/ manufacturing. 2-5+ years of experience with SMT AOI Assembly environments or semiconductor backend processes in a production cleanroom environment is preferred. Excellent problem-solving skills with confidence rounded Thinker LAN and Network Troubleshooting Skills Required. Requires a minimum of a Bachelors degree in a related field (i.e., Mobile, Materials, SMT, Production, Manufacturing, and Electronics) or the equivalent in technical training courses and 3-5+ years of relevant experience. Bachelor or Masters Degree will offset the experience requirement by 3 years
Posted 2 months ago
1.0 - 6.0 years
2 - 3 Lacs
Ghaziabad, Delhi / NCR
Work from Office
Role & responsibilities Installation, Configuration and Administration of all Server/UTM/Wi-Fi Access Point/CCTV Camera. Co-ordination with Vendors, Hardware / Software Purchase. Maintenance of Hardware / Software Inventory. Administration & maintenance of LAN/WAN. Shall be responsible for smooth facilitation of hardware and software services. Complete monitoring of service environment including remote administration. IT Infrastructure. Plan and implement network security. Create, change and delete user accounts as per request. Providing computer support services both for software and hardware for College employees/students and ensure the smooth functioning of computers/laptops. Setting up of computers and software system installation for various computer applications and programs. Maintenance and upgrading of computer systems on offering recommendations on upgrades needed. Investigate user problems, identify their source, determine possible solutions and test/implement. Establish and perform maintenance requirements and effects on system availability. Monitoring of server and clients. 15. All Computer Center Work (All Lab/CC Office report & Record)&Troubleshooting routine problems. 16. Lab Maintenance (Computer/Printer/UPS/LAN) 17. Server Backup, Maintenance Update/Hardware/Software/LAN/Other application). 18. Daily Wi-Fi Access Point Check. 19. Internet ISP Bandwidth Check. 20. Video Conferencing. 21. Live Face book streaming. 22. Bio Metrics Attendance operate & Maintenance (Girls/Boys Hostel). 23. Token Machine at Reception 24. TDS Tally Software Maintenance. 25. Laptop Installation 26. Digital signage troubleshooting at reception. 27. Lab Class conductance &Maintenance (Computer/Printer/UPS/LAN). 28. Auditorium sound and light duty 29. CCTV Maintenance, LCD Projector Maintenance, UPS Maintenance, Printer Maintenance. 30. All Users Complain Maintenance (Hardware/Software/LAN). 31. Auditorium sound and light duty 32. Other Outdoor Duties, as and when required Preferred candidate profile Gratuate with minimum 2 years of relavent experience Interested candidate can share their profile on hr.mn@its.edu.in with Subject Line: CV for IT Staff Concern Person: Ritvik Chauhan Manger-HR 8447744046
Posted 2 months ago
2.0 - 6.0 years
6 - 7 Lacs
Hyderabad, Pune, Bengaluru
Work from Office
Greetings we are looking for networking Engineers in Hyderabad, Bengaluru and Pune Please Note *This is a WFO Profile. *All the interviews are only in Walkin Mode in respective cities *Need minimum 2 year full time experience post Graduation *Trainee and internship experience not considered Job Description: Good Exposure on firewall administrative support including Troubleshooting, configuration changes, Upgrades, compliance, Monitoring, and backup. Good understanding on security technologies including Site to site VPN, SSL VPN, NAT, ACL, IPS and NGFW features would be preferable. Exposure on Security Tools like Algosec, FMC, JSP and CSM would be Good. Warm Regards, Prajit Grover HR TEAM KVC CONSULTANTS LTD.
Posted 2 months ago
0.0 - 3.0 years
1 - 3 Lacs
Chennai
Work from Office
Responsibilities: * Collaborate with cross-functional teams on projects * Design, implement & optimize network infrastructure * Ensure high availability & security compliance * Troubleshoot network issues promptly Provident fund
Posted 2 months ago
4.0 - 9.0 years
3 - 7 Lacs
Songadh
Work from Office
Major Responsibilities: Monitor and maintain daily network operations and resolve user issues. Configure and deploy Cisco & D-Link switches, Juniper core switches, and Access Points with WLC controllers. Deploy and manage FortiGate firewalls (400E, 60F, 40F), including VLANs, VPNs, and security policies. Administer cloud-based antivirus (Sentinel One) and Office 365/Azure servers. Co-ordinate with vendors (ISPs and infrastructure providers) for project implementation and issue resolution. Implement new infrastructure as per organizational requirements. Preferred Certifications: CCNA (Mandatory) FortiGate NSE 1 & 2 (Preferred)
Posted 2 months ago
4.0 - 9.0 years
4 - 9 Lacs
Navi Mumbai
Hybrid
Designation: Network Engineer Role: Network Administration (LAN, Wi-Fi, WAN Support, IP Telephony Support, Firewalls, Cisco ISE, etc.) Key Responsibilities: Network Administration – LAN and WLAN WAN and Internet Link Monitoring and Co-ordination with ISPs/ Telcos Cisco IP Telephony Administration (Cisco UCM) Network Security Administration (Cisco ASA Firewalls, Cisco ISE, etc.) Operational support for Network and Security related issues – Incidents, Problems, Changes, Service Requests Provide required support to Internal Controls, internal and external audits on Network Services Network Capacity Monitoring, Planning and Upgrades/ Downgrades, as needed LAN and WLAN Security Support to internal initiatives/ projects involving Network (LAN, WAN, Network Security) Support to Disaster Recovery and Business Continuity Planning and Exercises/ Drills Continuous Process Improvement on Network, Network Optimization and Security Initiatives Your profile Education / Qualification Bachelor’s degree in Information Technology/ Computer Science or Engineering degree in any discipline ITIL/ CCNA/ CCNP and related certifications are added advantage Your experience At least 3-5 years of experience in Network Operations, primarily in Offshore Delivery Centres/ Global Capability Centres/ Network Operations Centres/ In-house IT Operations environments in large multinational companies in India/ globally Hands-on experience/ skills in Administration/ Operations/ Configuration of Cisco Routers, Switches, ASA Firewalls, Cisco Wireless LAN Controller, Cisco ISE, Cisco UCM/ IP Telephony, etc Required skills: Strong Knowledge/ Experience in Cisco Network & Security Solutions Routing, Switching, Firewalls, Cisco ISE, Cisco WLC Experience in Network Design, Implementation and Architecture Reviews is a great advantage. Knowledge and experience in related areas like – Proxy, SIEM, Cloud Security, AD, Vulnerability Assessment, etc would be advantage Good understanding of ITIL Processes such as – Incident Management, Problem Management, Change Management, Asset/ Configuration Management, Service Reporting IT & Security Audits and Support Soft skills: Open-minded, collaborative and an effective team player. Ability to work in a multicultural and diverse team. Willing to learn new/ other technologies/ solutions and contribute, as needed Driven for success and aspiring to a culture of service excellence, always putting the customer, our people and our business at the center of everything he/she does. Ability to communicate openly and effectively with many diverse stakeholders, with external vendors and auditors, and with staff. Ability to work proactively and under pressure considering the criticality required to ensure the right quality of service and protection for the business.
Posted 2 months ago
1.0 - 6.0 years
4 - 6 Lacs
Hyderabad
Work from Office
Min 1 Yr International Semi Voice Exp into Technical support Loc- Hyderabad Skills - Windows OS / Microsoft Products / Gaming Support 5 Days Working | WFO CTC Up to 6 LPA | 45K In Hand + Perks 24x7 US Shifts HR Mayur - 7357769199
Posted 2 months ago
1.0 - 6.0 years
4 - 6 Lacs
Pune, Bengaluru
Work from Office
Technical Support/Service Desk Specialist WHO- 5 Days working Location: Bangalore/Pune CTC: Up to 6 LPA Min. 1 years of experience in International Technical Support (Voice) Any Graduate (Mandatory) Notice- Immediate Contact -9119205824 (HR Sarthak)
Posted 2 months ago
5.0 - 9.0 years
7 - 11 Lacs
Hyderabad
Work from Office
Experience : 5 to 9 years Required Skills : Looking for 5+ Years of experience in Cloud Ops IAM Role configuration management (with impersonation), internal and external. Security group configuration and management CI/CD & AMI/ cloud formation templates SAML2AWS / AWS CLI Route 53 and external DNS AWS Services: Including but not limited to VPC, EC2, EMR, S3, Fargate, Load balancers EFX, EBS, AWS workspaces Equivalent GCP knowledge and experience are highly desired. Responsibilities : The ability to work with system architects and implement complex setups and designs from scratch. Experience working with third party vendors, being able to coordinate with third parties and internal stakeholders to troubleshoot issues. Experience working with clients, being able to coordinate with clients and internal stakeholders to troubleshooting issues. Experience working with client JDE environments. Ability to create data flow/ network diagrams, and to identify and map any system interaction by identifying data required by users and how often it is accessed. Experience working with Disaster recovery solutions from both a planning, implementation, and event recovery perspective. Apply for this position Alternatively, you may email your resume to Full Name * Email * Phone * Cover Letter * Upload CV/Resume * Drop files here or click to upload Drop files here or click to upload Maximum allowed file size is 128 MB. Allowed Type(s): .pdf, .doc, .docx By using this form you agree with the storage and handling of your data by this website. *
Posted 2 months ago
1.0 - 2.0 years
0 - 2 Lacs
Pune
Work from Office
EXP:- 1+ Budget-21k CTC Should Have Knowledge SLA, Ticketing Tool , SCCM, DLP Good Communication Skills
Posted 2 months ago
4.0 - 9.0 years
5 - 7 Lacs
Gurugram, Manesar
Work from Office
Job Title: IT Systems & Infrastructure Key Skills Required Microsoft Dynamics 365 & ERP Implementation, Hardware & Software Management, Data Management & Backup, DVR/NVR System Management, Server & Network Management, IT Support & Troubleshooting
Posted 2 months ago
0.0 years
1 - 3 Lacs
Chennai
Work from Office
Troubleshooting Network connectivity in a LAN/WAN environment Hands-on experience in MS-Outlook configuration & Troubleshooting Hardware and Networking Troubleshooting Microsoft outlook Knowledge in DNS,DHCP Active Directory Networking Concepts Required Candidate profile Excellent problem solving and multitasking skills Configure desktop and laptop Knowledge of network troubleshooting, Ethernet and IP configuration 2014 to 2024 batch can apply Male candidates only
Posted 2 months ago
2.0 - 5.0 years
2 - 5 Lacs
Noida, New Delhi, Gurugram
Work from Office
Greetings from KVC CONSULTANTS LTD! We are hiring for Technical Voice Process for a leading ITES MNC in Noida. ELIGIBILITY : - Graduates with minimum 18 months of Technical Support experience can apply. SALARY :- Upto Rs 5 LPA [Hike Based on Last Drawn] 5 days working Rotational shifts -- 24 / 7 --- 2 WEEK OFFS Perks & Benefits Both sides Cab -Excellent communication skills required. To discuss further on the hiring and to get your telephonic interviews scheduled kindly reach out to our' HR * HR Mahvish : 9628373766 * HR Simran : 9821182647 **NO PLACEMENT CHARGES**
Posted 2 months ago
6.0 - 11.0 years
20 - 35 Lacs
Bengaluru
Work from Office
Capgemini Hiring for Network Engineer at Bangalore. 6+ years of experience with Cisco routers/switches. 6+ years of experience with: TCP/IP, OSPF, BGP, MPLS/VPLS, SHDSL. WAN/LAN connection support. Use of configuration automation tools or any prior experience with Network Automation Cisco certification (CCNA/CCNP or equivalent). CCNA. Cisco certification Juniper Certification (Any Active networking certification) Any Capgemini location Notice Period: Immediate to 30 Days
Posted 2 months ago
2.0 - 5.0 years
5 - 6 Lacs
Chennai
Work from Office
Hi We are hiring for ITES Company for the Network Support Role (L1/L2 Position) Job Description: Provide first level support on both network outages and network-related projects. 2+ years of experience in Networking (LAN/ WAN & Security) Bachelor's Degree required; Cisco Certifications such as CCNA, CCNP is Required Demonstrable experience with Cisco Firewalls, Routers, Switches, Fortigate UTM and implementation experience of these devices. in .NET web framework 4.0 & 4.5 and object-oriented programming required. Deep knowledge with proven expertise of Cisco, Brocade networking products, Firewalls, Routers, Switches , Wifi (Cisco/Fortinet/Aruba), maintaining and troubleshooting Expertise in networking concepts such as IPLCs, Leased Lines, MPLS, TI/T3/ E1, VoIP, VPN tunnels etc. Provide 24x7 L1 network operational support of existing network, capacity planning, conduct infrastructure audits, configure security policies/VPNs Provide troubleshooting support to maintain all network systems and monitor them proactively to ensure that production downtime is minimized and SLAs are achieved Ensure an effective communication process is in place with all the stakeholders including vendors, server, voice and desktop support teams. Advanced level understanding of at least one of the following technologies and Intermediate level understanding of a secondary technology Storage (FC, ISCI, etc.) Concepts of Firewall / ACL / Load Balancer / Endpoint Security like McAfee / TrendMicro / Palo Alto Networks Skills / Symantec Linux/Windows Server To Apply, WhatsApp 'Hi' @ 9151555419 Follow the Steps Below: >Click on Start option to Apply and fill the details >Select the location as Other ( to get multiple location option ) a) To Apply for above Job Role ( Chennai ) Type : Job Code # 251
Posted 2 months ago
0.0 - 3.0 years
2 - 4 Lacs
Bengaluru
Hybrid
Essential Job Functions: Taking ownership of customer issues reported and responding to customer inquiries to ensure customer needs are met. Assists customers in resolving technical problems by providing guidance regarding software/hardware/application issues etc. Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues and/or refer more complex technical problems through a defined escalation process. Follows up with customers to ensure that their inquiries are resolved within the contracted or agreed-upon time frame. Logs and tracks inquiries using a ticketing tool and maintains history records including related problem documentation. Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are resolved appropriately. Basic Qualifications Should have attended regular school/college with 10+2+3 as a minimum qualification in any stream of subject. Good understanding of computer systems, mobile devices, and other tech products. Ability to diagnose and troubleshoot basic technical issues. Fresher or has work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role.
Posted 2 months ago
2.0 - 7.0 years
5 - 7 Lacs
Chennai
Work from Office
Domain: Network Engineer Location: Chennai Exp: 2+ Years Notice: Immediate to 15 days Shift: Rotational Shift Max CTC: 7 LPA Must have exp in Routing, Switching, IP subnetting and Wireshark Regards Gopinath 9150989283
Posted 2 months ago
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