738 Network Troubleshooting Jobs - Page 21

Role & responsibilities : To be in charge of a cluster of interconnected stores and to ensure their availability and uptime. Escalate problems to other internal departments and external vendors as needed. Managerial Skills to handle team to work towards having a high machine availability time. Good Team Player who can work cross teams to own and solve an issue to conclusion. Self-directed, able to prioritize and effectively handle multiple service requests at a time under high pressure and challenging situations Advanced IOT, technical and network connectivity troubleshooting skills Supervise and Train less experienced staff or team member Ability to work overtime if the issue is not resolved in time Other duties as assigned Good team player and communication skills. Good hands on knowledge on Linux, shell scripting, MySql and networking Optional Python, ElasticSearch, Jenkins, SaltStack. Preferred candidate profile: Minimum 2 years of experience in Support. Good team player and communication skills. Degree in Computer Engineering Ability to work overtime if the issue is not resolved in time Open to work in rotational shift

Position Overview: We are looking for a proactive and detail-oriented IT & Admin Executive to support the IT infrastructure and oversee day-to-day administrative functions at our Gurugram branch. This dual-role position requires a dynamic individual who can ensure the smooth functioning of IT systems while managing general office administration responsibilities efficiently. Key Responsibilities: IT Responsibilities Install, configure, and maintain hardware (desktops, laptops, printers, scanners) and software (Windows, MS Office, Antivirus, etc.). Troubleshoot and resolve technical issues related to networks, systems, and devices. Monitor and maintain local area networks (LAN), internet connections, and Wi-Fi configurations. Coordinate with vendors and service providers for IT hardware procurement, repairs, and AMC contracts. Maintain and ensure regular backups of critical data and systems. Ensure system security through firewalls, antivirus, and data protection protocols. Manage email configurations, data storage systems, and access permissions. Support ERP or trading software used by the company. Prepare IT documentation including asset inventory, user access logs, and maintenance reports. Provide technical support to users and conduct basic IT training when required. Assist with onboarding and offboarding of employees from an IT perspective (system access, email setup, etc.). Administrative Responsibilities Oversee general office upkeep and facility management (cleanliness, utilities, supplies). Maintain stock and purchase records for office supplies and stationery. Coordinate courier dispatch and receiving of office materials. Ensure visitor management, front desk support, and office hospitality protocols are followed. Support HR in onboarding/offboarding employees from an IT and admin perspective. Maintain administrative documentation, vendor contracts, and asset registers. Liaise with building management for maintenance or compliance-related matters. Requirements: Bachelors degree in Information Technology, Computer Science, or a related field. 2- 3 years of experience in a similar IT support or system administration role. Strong understanding of Windows OS, Office 365, networking fundamentals, and system security. Hands-on experience with routers, switches, and firewall configurations. Familiarity with ERP systems and trading software is a plus. Excellent problem-solving, communication, and time management skills. Ability to work independently and under pressure in a fast-paced environment. Time: 2:00 PM - 10:30 PM (Afternoon Shift)

Configure desktop and laptop Active Directory user management and basic knowledge of Active Directory, DHCP and DNS Troubleshooting Network connectivity in a LAN/WAN environment Hands-on experience in MS-Outlook configuration & Troubleshooting Required Candidate profile Knowledge of network security practices and anti-virus programs Excellent problem solving and multitasking skills Networking Concepts 2014 to 2024 batch can apply Male candidates only

Install, configure, maintain servers, networks, related hardware/software. Manage user accounts, permissions, and access control across systems. Ensure security through access controls, firewalls, and data backups. Provide technical support to teams.

IT Support duties and responsibilities. Installing and configuring computer hardware, software, systems, networks, printers and scanners Monitoring and maintaining computersystems and networks Responding in a timely manner to service issues andrequests Providing technicalsupport acrossthe city (this may be in person or over the phone) Setting up accountsfor new users Repairing and replacing equipment as necessary Testing new technology Possibly training more junior staffmembers Basic knowledge on cameras installation and Bio metric configuration Maintainrecords / logsfor repairs and fixes and maintenance schedule Identity computer or network equipment shortages andplace orders Develop and maintain local networks in ways that optimize performance Solving the concerns raised by kitchens by visiting kitchen orally / in remote( Two-wheeler is mandatory ) Ready to work on Saturday & Sundays, and even festivals (Benefits are available) Skills & Capabilities Ready to work in 24/7 environment Should be a teamplayer Experience 1 to 4 years Able to speak local language, Hindi& English Benefits Petrol & Mobile allowances would be given Performance incentives are eligible

Job description Hiring for US Based MNC in Bangalore on the payroll of Mynd Solutions Job Title - Technical Support Engineer Location - Bangalore Shift - Night Shift (10.30 PM - 6.00 AM) Salary - upto 5.0 LPA + Shift Allowance + Net (on actual) Must have done certification of CCNA / CCNA THIS OPENING IS FOR MALE CANDIDATE ONLY Share your CV at "Pratibha@myndsol.com" Please share your CV With the Subject line as Technical Support Engineer Contract Tenure: 2 years (Contract will be extended after every 6month up to 2 years) on the payroll of Mynd solution. Primary Responsibilities: Create support request for the issues raised by Keysight customers. Enter new customer information into system. Update existing customer information To provide telephone and email support, assisting customers with operation and configuration of Keysight hardware and software. Assist customers with reported product failure and take actions to resolve issues. identify and escalate priority issues Assist customers with hardware and software upgrades Troubleshoot hardware issues Help customers with Keysight equipment configuration Assist customers with product installation Assist customers with software licensing Achieving customer satisfaction and support metric goals Job Requirement: Bachelors degree in computer science, Information Technology, or related field. Willing to work in Night shift. Proven experience as a Network Support Engineer or similar role. In-depth knowledge of networking protocols and technologies, including TCP/IP, DNS, DHCP, VLANs, and routing protocols (e.g., OSPF, RIP, BGP). Strong analytical and problem-solving skills. Excellent communication and interpersonal abilities. Ability to work independently and as part of a team in a fast-paced environment. Relevant certifications (e.g., CCNA, CCNP, Network+) are a plus. Desirable: Linux experience Windows MCSE qualified with CCNA W2K/XP troubleshooting skills PC troubleshooting skills Position Type- Contractual_offroll_MYND Solution (www.myndsol.com)- 2 years contract(Every 6 months contract get renewed upto a tenure of two years) Depending upon the performance, candidate can also get converted into Direct payroll of Client

About The Role Responsibilities Administration and Management of Wipro LAN & WAN (Network Domain) across globe as a part of Global Network Project Implementation Team based on the Projects assigned. Implementation and configuration of Network devices which consists of Routers, Switches, NMS Tools & Wifi Devices from different manufacturers (Mainly Cisco & some cases Avaya / Brocade, etc.). Configure / Implement Network Devices as per the hardening Guidelines & as per particular Project requirement. Troubleshoot Network & Security related problems in a particular Project based on the Project scope defined. Implementation of Network Infrastructure for new Offshore Development Centers (ODC) with appropriate security levels and redundancy as per the ODC requirements. Implementation of Network Infrastructure for new Enterprise Projects with appropriate security levels and redundancy. Implement ODC setups with connectivity varying from MPLS Connectivity, Client to site VPN, Site to Site VPN (Router based). Handle implementations in project movements within Wipro locations, Point to point link establishment, Network infra for new Wipro locations including LAN/WAN/Internet Architecture etc. Coordination with ISP, clients and onsite technical teams for P2P, MPLS, VPN and other links for new implementations and troubleshooting connectivity issues. Validating the technical feasibility of the network design plans for customer/Enterprise networks submitted by the design team and provide appropriate suggestions as required. Knowledge & exposure on (not limited to) NMS Tools, Routing Protocols such as OSPF, BGP, etc., MPLS Configuration (VRF Config), Switching Protocols, STP, QoS, etc. Execute the implementation per the standard ISO (20000 & 27001) and Wipro IRMC guidelines following incident, change and capacity management procedures followed in Wipro. CCNP Equivalent Certifications with around 5 years’ experience. Should be able to Multitask & involve in multiple projects at a time. Take lead and participate in S0 calls and Outages till resolution ? ? ? ? Mandatory Skills: Network Data Admin. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role : Responsibilities Administration and Management of Wipro LAN & WAN (Network Domain) across globe as a part of Global Network Project Implementation Team based on the Projects assigned. Implementation and configuration of Network devices which consists of Routers, Switches, NMS Tools & Wifi Devices from different manufacturers (Mainly Cisco & some cases Avaya / Brocade, etc.). Configure / Implement Network Devices as per the hardening Guidelines & as per particular Project requirement. Troubleshoot Network & Security related problems in a particular Project based on the Project scope defined. Implementation of Network Infrastructure for new Offshore Development Centers (ODC) with appropriate security levels and redundancy as per the ODC requirements. Implementation of Network Infrastructure for new Enterprise Projects with appropriate security levels and redundancy. Implement ODC setups with connectivity varying from MPLS Connectivity, Client to site VPN, Site to Site VPN (Router based). Handle implementations in project movements within Wipro locations, Point to point link establishment, Network infra for new Wipro locations including LAN/WAN/Internet Architecture etc. Coordination with ISP, clients and onsite technical teams for P2P, MPLS, VPN and other links for new implementations and troubleshooting connectivity issues. Validating the technical feasibility of the network design plans for customer/Enterprise networks submitted by the design team and provide appropriate suggestions as required. Knowledge & exposure on (not limited to) NMS Tools, Routing Protocols such as OSPF, BGP, etc., MPLS Configuration (VRF Config), Switching Protocols, STP, QoS, etc. Execute the implementation per the standard ISO (20000 & 27001) and Wipro IRMC guidelines following incident, change and capacity management procedures followed in Wipro. CCNP Equivalent Certifications with around 5 years experience. Should be able to Multitask & involve in multiple projects at a time. Take lead and participate in S0 calls and Outages till resolution

About The Role Responsibilities ?¢ Administration and Management of Wipro LAN & WAN (Network Domain) across globe as a part of Global Network Project Implementation Team based on the Projects assigned. ?¢ Implementation and configuration of Network devices which consists of Routers, Switches, NMS Tools & Wifi Devices from different manufacturers (Mainly Cisco & some cases Avaya / Brocade, etc.). ?¢ Configure / Implement Network Devices as per the hardening Guidelines & as per particular Project requirement. ?¢ Troubleshoot Network & Security related problems in a particular Project based on the Project scope defined. ?¢ Implementation of Network Infrastructure for new Offshore Development Centers (ODC) with appropriate security levels and redundancy as per the ODC requirements. ?¢ Implementation of Network Infrastructure for new Enterprise Projects with appropriate security levels and redundancy. ?¢ Implement ODC setups with connectivity varying from MPLS Connectivity, Client to site VPN, Site to Site VPN (Router based). ?¢ Handle implementations in project movements within Wipro locations, Point to point link establishment, Network infra for new Wipro locations including LAN/WAN/Internet Architecture etc. ?¢ Coordination with ISP, clients and onsite technical teams for P2P, MPLS, VPN and other links for new implementations and troubleshooting connectivity issues. ?¢ Validating the technical feasibility of the network design plans for customer/Enterprise networks submitted by the design team and provide appropriate suggestions as required. ?¢ Knowledge & exposure on (not limited to) NMS Tools, Routing Protocols such as OSPF, BGP, etc., MPLS Configuration (VRF Config), Switching Protocols, STP, QoS, etc. ?¢ Execute the implementation per the standard ISO (20000 & 27001) and Wipro IRMC guidelines following incident, change and capacity management procedures followed in Wipro. ?¢ CCNP Equivalent Certifications with around 5 years?? experience. ?¢ Should be able to Multitask & involve in multiple projects at a time. ?¢ Take lead and participate in S0 calls and Outages till resolution

About The Role Responsibilities ?¢ Administration and Management of Wipro LAN & WAN (Network Domain) across globe as a part of Global Network Project Implementation Team based on the Projects assigned. ?¢ Implementation and configuration of Network devices which consists of Routers, Switches, NMS Tools & Wifi Devices from different manufacturers (Mainly Cisco & some cases Avaya / Brocade, etc.). ?¢ Configure / Implement Network Devices as per the hardening Guidelines & as per particular Project requirement. ?¢ Troubleshoot Network & Security related problems in a particular Project based on the Project scope defined. ?¢ Implementation of Network Infrastructure for new Offshore Development Centers (ODC) with appropriate security levels and redundancy as per the ODC requirements. ?¢ Implementation of Network Infrastructure for new Enterprise Projects with appropriate security levels and redundancy. ?¢ Implement ODC setups with connectivity varying from MPLS Connectivity, Client to site VPN, Site to Site VPN (Router based). ?¢ Handle implementations in project movements within Wipro locations, Point to point link establishment, Network infra for new Wipro locations including LAN/WAN/Internet Architecture etc. ?¢ Coordination with ISP, clients and onsite technical teams for P2P, MPLS, VPN and other links for new implementations and troubleshooting connectivity issues. ?¢ Validating the technical feasibility of the network design plans for customer/Enterprise networks submitted by the design team and provide appropriate suggestions as required. ?¢ Knowledge & exposure on (not limited to) NMS Tools, Routing Protocols such as OSPF, BGP, etc., MPLS Configuration (VRF Config), Switching Protocols, STP, QoS, etc. ?¢ Execute the implementation per the standard ISO (20000 & 27001) and Wipro IRMC guidelines following incident, change and capacity management procedures followed in Wipro. ?¢ CCNP Equivalent Certifications with around 5 years?? experience. ?¢ Should be able to Multitask & involve in multiple projects at a time. ?¢ Take lead and participate in S0 calls and Outages till resolution ? ? ? ? Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Responsibilities ?¢ Administration and Management of Wipro LAN & WAN (Network Domain) across globe as a part of Global Network Project Implementation Team based on the Projects assigned. ?¢ Implementation and configuration of Network devices which consists of Routers, Switches, NMS Tools & Wifi Devices from different manufacturers (Mainly Cisco & some cases Avaya / Brocade, etc.). ?¢ Configure / Implement Network Devices as per the hardening Guidelines & as per particular Project requirement. ?¢ Troubleshoot Network & Security related problems in a particular Project based on the Project scope defined. ?¢ Implementation of Network Infrastructure for new Offshore Development Centers (ODC) with appropriate security levels and redundancy as per the ODC requirements. ?¢ Implementation of Network Infrastructure for new Enterprise Projects with appropriate security levels and redundancy. ?¢ Implement ODC setups with connectivity varying from MPLS Connectivity, Client to site VPN, Site to Site VPN (Router based). ?¢ Handle implementations in project movements within Wipro locations, Point to point link establishment, Network infra for new Wipro locations including LAN/WAN/Internet Architecture etc. ?¢ Coordination with ISP, clients and onsite technical teams for P2P, MPLS, VPN and other links for new implementations and troubleshooting connectivity issues. ?¢ Validating the technical feasibility of the network design plans for customer/Enterprise networks submitted by the design team and provide appropriate suggestions as required. ?¢ Knowledge & exposure on (not limited to) NMS Tools, Routing Protocols such as OSPF, BGP, etc., MPLS Configuration (VRF Config), Switching Protocols, STP, QoS, etc. ?¢ Execute the implementation per the standard ISO (20000 & 27001) and Wipro IRMC guidelines following incident, change and capacity management procedures followed in Wipro. ?¢ CCNP Equivalent Certifications with around 5 years?? experience. ?¢ Should be able to Multitask & involve in multiple projects at a time. ?¢ Take lead and participate in S0 calls and Outages till resolution ? ? ? ? Mandatory Skills: Network Data Admin. Experience5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role : Responsibilities Administration and Management of Wipro LAN & WAN (Network Domain) across globe as a part of Global Network Project Implementation Team based on the Projects assigned. Implementation and configuration of Network devices which consists of Routers, Switches, NMS Tools & Wifi Devices from different manufacturers (Mainly Cisco & some cases Avaya / Brocade, etc.). Configure / Implement Network Devices as per the hardening Guidelines & as per particular Project requirement. Troubleshoot Network & Security related problems in a particular Project based on the Project scope defined. Implementation of Network Infrastructure for new Offshore Development Centers (ODC) with appropriate security levels and redundancy as per the ODC requirements. Implementation of Network Infrastructure for new Enterprise Projects with appropriate security levels and redundancy. Implement ODC setups with connectivity varying from MPLS Connectivity, Client to site VPN, Site to Site VPN (Router based). Handle implementations in project movements within Wipro locations, Point to point link establishment, Network infra for new Wipro locations including LAN/WAN/Internet Architecture etc. Coordination with ISP, clients and onsite technical teams for P2P, MPLS, VPN and other links for new implementations and troubleshooting connectivity issues. Validating the technical feasibility of the network design plans for customer/Enterprise networks submitted by the design team and provide appropriate suggestions as required. Knowledge & exposure on (not limited to) NMS Tools, Routing Protocols such as OSPF, BGP, etc., MPLS Configuration (VRF Config), Switching Protocols, STP, QoS, etc. Execute the implementation per the standard ISO (20000 & 27001) and Wipro IRMC guidelines following incident, change and capacity management procedures followed in Wipro. CCNP Equivalent Certifications with around 5 years experience. Should be able to Multitask & involve in multiple projects at a time. Take lead and participate in S0 calls and Outages till resolution

About The Role Responsibilities Administration and Management of Wipro LAN & WAN (Network Domain) across globe as a part of Global Network Project Implementation Team based on the Projects assigned. Implementation and configuration of Network devices which consists of Routers, Switches, NMS Tools & Wifi Devices from different manufacturers (Mainly Cisco & some cases Avaya / Brocade, etc.). Configure / Implement Network Devices as per the hardening Guidelines & as per particular Project requirement. Troubleshoot Network & Security related problems in a particular Project based on the Project scope defined. Implementation of Network Infrastructure for new Offshore Development Centers (ODC) with appropriate security levels and redundancy as per the ODC requirements. Implementation of Network Infrastructure for new Enterprise Projects with appropriate security levels and redundancy. Implement ODC setups with connectivity varying from MPLS Connectivity, Client to site VPN, Site to Site VPN (Router based). Handle implementations in project movements within Wipro locations, Point to point link establishment, Network infra for new Wipro locations including LAN/WAN/Internet Architecture etc. Coordination with ISP, clients and onsite technical teams for P2P, MPLS, VPN and other links for new implementations and troubleshooting connectivity issues. Validating the technical feasibility of the network design plans for customer/Enterprise networks submitted by the design team and provide appropriate suggestions as required. Knowledge & exposure on (not limited to) NMS Tools, Routing Protocols such as OSPF, BGP, etc., MPLS Configuration (VRF Config), Switching Protocols, STP, QoS, etc. Execute the implementation per the standard ISO (20000 & 27001) and Wipro IRMC guidelines following incident, change and capacity management procedures followed in Wipro. CCNP Equivalent Certifications with around 5 years’ experience. Should be able to Multitask & involve in multiple projects at a time. Take lead and participate in S0 calls and Outages till resolution ? ? ? ? Mandatory Skills: Juniper Routing and Switching. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Paperchase is seeking a dedicated and proactive System Administrator / Network Engineer to join our IT team in Ahmedabad. This role is ideal for a technically sound individual who thrives in a dynamic environment, demonstrates strong communication skills, and takes ownership of tasks with a strong sense of accountability. The ideal candidate should have a customer-centric mindset and be open to continuous learning. Key Responsibilities: Monitor, maintain, and troubleshoot internal networks, systems, and servers to ensure optimal performance and uptime. Provide L1/L2 support for IT issues across offices in different time zones. Manage user access, permissions, and system security across multiple platforms. Respond to and resolve technical support queries from internal users with a focus on excellent customer service. Assist in the setup, configuration, and maintenance of hardware, software, firewalls, routers, switches, and VPNs. Maintain documentation for processes, procedures, and network diagrams. Work collaboratively with global IT and operations teams to implement system updates and improvements. Participate in system upgrades, patch management, and data backups/restoration tasks. Support onboarding and offboarding processes for employees from a systems perspective. Ensure timely escalation of issues and follow-through until resolution. Requirements: Bachelors degree in Computer Science, Information Technology, or a related field. 3-8 years of experience in a system administration or network support role. Strong communication skills (written and verbal) in English. Sound knowledge of networking protocols, operating systems (Windows/Linux), and remote troubleshooting tools. Familiarity with cloud platforms (e.g., Microsoft 365, Azure) is a plus. Ability to work in rotational shifts (including nights and weekends). Quick learner with a willingness to adapt to new technologies and processes. Strong sense of responsibility and accountability for tasks and deliverables. Preferred Attributes: Certifications such as CompTIA Network+, Microsoft Certified: Azure Fundamentals, or CCNA. Customer-first approach with strong problem-solving and interpersonal skills. Ability to work independently and as part of a team.

Manage network & system security, perform diagnostics, backups, CCTV, server room & user support. Handle desktop, laptop, and internet issues. Scope may expand as needed. Required Candidate profile Graduate with IT knowledge, hands-on with troubleshooting, system maintenance, and network support. Must be proactive, adaptable, and ready to handle multi-domain tech issues.

1. Ensure material tracking and reconciliation management, 2. Visit sites regularly and ensure all sites are up and running, 3. Supervise radio frequency optimization related activities, 4. Oversee quality control of PBOT vendors/ contractors/ SOLPAR, 5. Conduct acceptance test processes, 6. Assist Sr. Field engineers in audits on time-to-time basis, 7. Manage deployment related activities conducted by vendor/contractors, 8. Configure L2 switch to connect access points and enhance network, 9. Trouble shoot faults related to router and replace faulty hardware, 10. Link capacity upgrade /micro wave upgrade for sites with more than,70% utilization, 11. Execute field activities as per work orders issued by Network, Operations Centre for improving network performance and customer, complaint resolution, 12. Meet customers, conduct surveys and provide feedback on network, coverage, and capacity improvement . Job Location(s) - Ramanathapuram, Rajapalayam, Kancheepuram, Tirupur, Thanjavur

Provide technical support to customers via phone email or chat. Diagnose and resolve technical problems related to network connectivity. Conduct remote troubleshooting sessions to assist customers with installation, configuration and troubleshooting. Required Candidate profile CCNA/CCNP-Certified. Experience in customer support preferable. Indepth knowledge of Networking. Strong understanding of routing protocol and switching technologies. Graduates with good comms.

Need minimum 1 year experience in technical support (voice ) 5 days working Location: Gurugram 1 side cab grad/ undergrad both can apply Salary upto 8 lakh (hike on last drawn) Interested may contact or share references: Taranpreet Kaur: 7217649106 Required Candidate profile Excellent communication skills, should be okay with rotational shifts

EUC Corporate Hardware Coordinator & Customer Support Specialist Seeking a motivated professional to manage global hardware activities returns shipments replacements and provide customer support, focusing on system and application access permissions Required Candidate profile Our requirement is into Hardware network design , implementation, installation firewall and palo alto experience we need.

The individual should be able to manage network operations independently consisting of Routers / L2 & L3 switches • Thorough knowledge of network protocols • Hands-on experience in Cisco routers Sophos firewall • Understanding of ITIL process

Seeking a CCTV Technician with experience in analog, IP, and hybrid systems. Must have troubleshooting skills, basic electrical wiring knowledge, and understanding of IP addressing, TCP/IP, and networking concepts. Installation and support required.

We are seeking a skilled Desktop Support Engineer to provide L2 field and remote support for clients experiencing hardware and software issues. You will troubleshoot and resolve technical problems, support installations and upgrades, and contribute to the knowledge base while working in a fast-paced, customer-centric environment. Key Responsibilities Respond to client support requests through remote access or on-site visits. Diagnose and resolve issues related to desktop/laptop hardware, software, peripherals, printers, and network connectivity. Install, configure, and upgrade operating systems and software packages. Provide technical support for Microsoft 365 applications and security tools. Troubleshoot VPN and network access issues. Maintain documentation and knowledge base articles. Train users on basic IT operations and software usage. Collaborate effectively with cross-functional technical and non-technical stakeholders. Adhere to escalation protocols and SLA timelines. Candidate Profile 68 years of hands-on experience in Desktop Engineering support. Strong understanding of hardware troubleshooting and application-level issue resolution. Proficiency with Microsoft 365 support and enterprise security tools. Familiarity with IT service frameworks, remote support tools, and advanced troubleshooting methods. Fluency in English (verbal and written). Flexibility to work in rotational and night shifts. Strong customer focus, interpersonal communication, and documentation skills. Preferred Experience Field support experience or equivalent exposure to enterprise environments. Familiarity with ticketing systems, asset tracking tools, and enterprise IT service models. Certifications in CompTIA, Microsoft, or relevant security domains are a strong advantage. Top 10 Must-Have Skills Desktop and Laptop Hardware Troubleshooting Microsoft 365 Suite Support OS Installation and Upgrade (Windows/Mac) VPN and Network Issue Resolution Security Tools Handling Remote Support Tools Usage (e.g., TeamViewer, AnyDesk) ITIL or Equivalent Framework Awareness Knowledge Base Documentation Printer and Peripheral Support English Communication & Customer Support Orientation

IT Support Engineer with, Linux, windows and Mac troubleshooting, MicrosoftOffice, OKTA, JAMF any MDM solution like airwatch, mobile iron, desktopcentral,also networking skill basic understanding of active directory is an added advantage Linux Administration, Windows, iOS, Okta, Linux OS, Network Troubleshooting, Other ITSM Tools, Active Directory, MDM, Office 365,Slack. IT Support Engineer with, Linux, windows and Mac troubleshooting, Microsoft Office, OKTA, JAMF any MDM solution like airwatch, mobile iron, desktop central, also networking skill basic understanding of active directory is an added advantage Experience of supporting end users on Mac and PC Knowledge of windows 10 and MacOS Experience of working on Active Directory Experience of supporting users on Okta Experience of Microsoft office 2+ years of IT related experience Ability to work both independently and as a team Technical Orientation -must, Fluent English - must

What is the work? Handling user issue throughout the day (Like: Laptop, Desktop, VPN, RDP, SVN, M365 etc). Handling user issue related to Web sites, Firewall, Cloud VM's and FTP. Windows, Mac mini and mac laptop system configuration , installation and ios update, taking backup through time machine , check hardware issue, clone of hard disk. Software support i.e. installing/updating softwares e.g. Microsoft & Mobile application tools, ubantu and linux system configuration, installations, etc. Printer installation and configuration. FTP connection handling, skype support, Outlook support , VPN windows support. Firewall and proxy server handling e.g. configuration, backup and restoring backup, creating rules, url blocking, filtering, etc. Network monitoring e.g. identifying network loop, VLAN configuration, LAN cable punching , IO panel punching , LAN testing, etc. Coordination with all hardware related vendors. Monitoring/Controlling of all IT related devices of organization on regular basis. Monitoring VMs, HDD utilization and health on physical servers. Handling ISP's, Routers and switches. Handling Active directory server, Exchange server and M365. Asset/Device management.

Role & responsibilities You will be the central tech enabler for our ERP + CRM platforms, supporting our operations across 3 factories and HO. This is a critical role reporting directly to senior management. ERP Responsibilities (Exactly ERP SAP Inspired) : Day-to-day ERP support for Finance, Sales, Purchase, Production, QC modules Handle user creation, data corrections, error debugging, and backup Coordinate with ERP vendor for issue resolution and process enhancements Support monthly closing, costing, stock, and interplant transfer reports Ensure database hygiene and ERPTally sync integrity CRM Responsibilities (Salesforce) : Manage Salesforce CRM users, leads, dashboards, and reporting Support Sales team across India with real-time CRM visibility Train users, handle troubleshooting, coordinate with Salesforce partner Automate follow-ups and build quote pipelines with CRM features IT Infra & Security Oversight : Oversee email (Office 365 / G-Suite), firewall, LAN/WAN, VPN Ensure VM/server backups, uptime, antivirus, printer/PC support Vendor management for IT hardware/software licenses Preferred candidate profile We are looking for a tech-savvy, hands-on ERP & CRM professional with a balanced understanding of Exactly ERP (or similar custom ERPs like SAP B1/Lighthouse) and Salesforce CRM . The ideal candidate must be self-driven, process-oriented, and capable of handling system-level troubleshooting while supporting multi-location operations. Must-Have Experience : 7+ years in IT/ERP/CRM roles, preferably in a manufacturing company Proven hands-on role in Exactly ERP (or similar SAP-like ERP systems) Strong understanding of ERP modules: Sales, Purchase, Finance, Production, QC CRM experience with Salesforce user management, reports, leads, dashboard Capability to resolve user issues independently and coordinate with ERP/CRM vendors Experience in data backup , user management , and server performance monitoring Additional Desirable Skills : Familiarity with Office 365 / G-Suite , firewall security , LAN/WAN Salesforce admin certification is a bonus Excellent Excel reporting and MIS preparation Able to handle multi-location coordination, remote support, and documentation Personality Traits : Problem solver with practical tech sense Strong communicator (can explain to non-tech departments) Reliable, stable, and disciplined Able to manage under pressure and meet monthly IT closing/reporting deadlines