738 Network Troubleshooting Jobs - Page 16

Role & responsibilities Install, configure, and troubleshoot Windows/Linux/mac os. To provide support for desktop, laptops, servers, thin clients, tablets, printers, attendance devices, all other IT related hardware. Install and configure enterprise software applications. Monitor system performance and ensure system availability and reliability. Perform regular updates, patches, and security configurations. Manage system, database backup & disaster recovery strategies. Configure and maintain LAN, WAN, VPN, and firewall security. Troubleshoot network connectivity issues. Monitor and optimize network performance. Implement and maintain security policies, including antivirus & access controls. Conduct regular Branch IT audits and actions with TAT. Ensure compliance with industry standards and data protection regulations. Provide technical support to employees for hardware, software, and network-related issues. Manage user accounts, permissions, and access rights. IT inventory Management, documentation and training materials for end-users. IT infrastructure Deployment and maintenance. Coordination with Vendors for warranty, AMC and other IT related support.

Responsibilities Administration and Management of Wipro LAN & WAN (Network Domain) across globe as a part of Global Network Project Implementation Team based on the Projects assigned. Implementation and configuration of Network devices which consists of Routers, Switches, NMS Tools & Wifi Devices from different manufacturers (Mainly Cisco & some cases Avaya / Brocade, etc.). Configure / Implement Network Devices as per the hardening Guidelines & as per particular Project requirement. Troubleshoot Network & Security related problems in a particular Project based on the Project scope defined. Implementation of Network Infrastructure for new Offshore Development Centers (ODC) with appropriate security levels and redundancy as per the ODC requirements. Implementation of Network Infrastructure for new Enterprise Projects with appropriate security levels and redundancy. Implement ODC setups with connectivity varying from MPLS Connectivity, Client to site VPN, Site to Site VPN (Router based). Handle implementations in project movements within Wipro locations, Point to point link establishment, Network infra for new Wipro locations including LAN/WAN/Internet Architecture etc. Coordination with ISP, clients and onsite technical teams for P2P, MPLS, VPN and other links for new implementations and troubleshooting connectivity issues. Validating the technical feasibility of the network design plans for customer/Enterprise networks submitted by the design team and provide appropriate suggestions as required. Knowledge & exposure on (not limited to) NMS Tools, Routing Protocols such as OSPF, BGP, etc., MPLS Configuration (VRF Config), Switching Protocols, STP, QoS, etc. Execute the implementation per the standard ISO (20000 & 27001) and Wipro IRMC guidelines following incident, change and capacity management procedures followed in Wipro. CCNP Equivalent Certifications with around 5 years experience. Should be able to Multitask & involve in multiple projects at a time. Take lead and participate in S0 calls and Outages till resolution

Responsibilities Administration and Management of Wipro LAN & WAN (Network Domain) across globe as a part of Global Network Project Implementation Team based on the Projects assigned. Implementation and configuration of Network devices which consists of Routers, Switches, NMS Tools & Wifi Devices from different manufacturers (Mainly Cisco & some cases Avaya / Brocade, etc.). Configure / Implement Network Devices as per the hardening Guidelines & as per particular Project requirement. Troubleshoot Network & Security related problems in a particular Project based on the Project scope defined. Implementation of Network Infrastructure for new Offshore Development Centers (ODC) with appropriate security levels and redundancy as per the ODC requirements. Implementation of Network Infrastructure for new Enterprise Projects with appropriate security levels and redundancy. Implement ODC setups with connectivity varying from MPLS Connectivity, Client to site VPN, Site to Site VPN (Router based). Handle implementations in project movements within Wipro locations, Point to point link establishment, Network infra for new Wipro locations including LAN/WAN/Internet Architecture etc. Coordination with ISP, clients and onsite technical teams for P2P, MPLS, VPN and other links for new implementations and troubleshooting connectivity issues. Validating the technical feasibility of the network design plans for customer/Enterprise networks submitted by the design team and provide appropriate suggestions as required. Knowledge & exposure on (not limited to) NMS Tools, Routing Protocols such as OSPF, BGP, etc., MPLS Configuration (VRF Config), Switching Protocols, STP, QoS, etc. Execute the implementation per the standard ISO (20000 & 27001) and Wipro IRMC guidelines following incident, change and capacity management procedures followed in Wipro. CCNP Equivalent Certifications with around 5 years experience. Should be able to Multitask & involve in multiple projects at a time. Take lead and participate in S0 calls and Outages till resolution Mandatory Skills: SD-WAN Cisco Viptela. Experience5-8 Years.

Responsibilities Administration and Management of Wipro LAN & WAN (Network Domain) across globe as a part of Global Network Project Implementation Team based on the Projects assigned. Implementation and configuration of Network devices which consists of Routers, Switches, NMS Tools & Wifi Devices from different manufacturers (Mainly Cisco & some cases Avaya / Brocade, etc.). Configure / Implement Network Devices as per the hardening Guidelines & as per particular Project requirement. Troubleshoot Network & Security related problems in a particular Project based on the Project scope defined. Implementation of Network Infrastructure for new Offshore Development Centers (ODC) with appropriate security levels and redundancy as per the ODC requirements. Implementation of Network Infrastructure for new Enterprise Projects with appropriate security levels and redundancy. Implement ODC setups with connectivity varying from MPLS Connectivity, Client to site VPN, Site to Site VPN (Router based). Handle implementations in project movements within Wipro locations, Point to point link establishment, Network infra for new Wipro locations including LAN/WAN/Internet Architecture etc. Coordination with ISP, clients and onsite technical teams for P2P, MPLS, VPN and other links for new implementations and troubleshooting connectivity issues. Validating the technical feasibility of the network design plans for customer/Enterprise networks submitted by the design team and provide appropriate suggestions as required. Knowledge & exposure on (not limited to) NMS Tools, Routing Protocols such as OSPF, BGP, etc., MPLS Configuration (VRF Config), Switching Protocols, STP, QoS, etc. Execute the implementation per the standard ISO (20000 & 27001) and Wipro IRMC guidelines following incident, change and capacity management procedures followed in Wipro. CCNP Equivalent Certifications with around 5 years experience. Should be able to Multitask & involve in multiple projects at a time. Take lead and participate in S0 calls and Outages till resolution Mandatory Skills: Illumio Micro Segmentation. Experience5-8 Years.

Tech Mahindra is Hiring! | Networking Engineer L1 Voice Support Location : Noida SEZ Shift : US Shifts (24x7 Window) | 5 Days Working | Rotational Offs Perks : Both Side Cab Facility Immediate Joiners Only Role Overview :Were looking for a Networking Engineer (L1 Voice Support) with strong technical and communication skills. Qualifications: Technical Graduate (B.Tech, BCA, MCA) or Diploma in IT Certifications in the courses like CCNA, CCNP etc will be an added advantage. Experience: Minimum 1 year of work experience required Skills : Excellent communication skills in English Proficiency in Networking (L1 Support) Compensation : Up to 4.75 LPA How to Apply : Send your CV to: GK00876209@techmahindra.com or share on the below mentioned contact numbers. Gursheen Kaur - 9878633452 Sneha Thakur - 8350975223

Troubleshooting Network connectivity in a LAN/WAN environment Hands-on experience in MS-Outlook configuration & Troubleshooting Hardware and Networking Troubleshooting Microsoft outlook Knowledge in DNS,DHCP Active Directory Networking Concepts Required Candidate profile Configure desktop and laptop Excellent problem solving and multitasking skills Hands-on experience in MS-Outlook configuration & Troubleshooting Switches and Routers 2014 to 2024 batch Male candidates

Role- Technical Support specialist Skills- Service Desk, Technical support, Active Directory mandate Exp- Min 1 Year into "International voice process" Immediate Joiners only Location- Pune/Bangalore 24/7 US Shifts Contact- HR Mahak 8529625871

Responsibilities: Provide desktop & network support Troubleshoot CCTV & biometric systems Install software & hardware Maintain security systems Collaborate with IT team on projects Free meal Food allowance Annual bonus Performance bonus Onsite creche facility Flexi working Marriage & childbirth gifts Special parking for expecting mothers Accessible workspace Assistive technologies

Hi , Hope all doing well!! Here I am sharing Job opportunity for System Administrator role with 2+years of experience and who can join immediate .So If any one interested please share cvs at Pravallika.chitikela@pisquaretech.com. JD: For the IT role, please focus on: System administration concepts like Active Directory, DNS, and basic networking Common IT support scenarios (e.g., machine not pinging, application installation issues) Windows Server basics O365 administration Were looking for someone with foundational IT support skills along with Windows Server and O365 knowledge. Regards Pravallika

Location : Gurgaon Company : Max@Home (Max Healthcare) Job Description We are looking for a proactive and detail-oriented IT Executive to join our team at Max@Home. The ideal candidate should have a solid foundation in IT infrastructure, hardware troubleshooting, basic networking, and inventory management. Key Responsibilities Provide day-to-day technical support to internal users for hardware, software, and networking issues. Troubleshoot and resolve problems related to desktops, laptops, printers, scanners, routers, and other IT equipment. Perform system installations, upgrades, configurations, and routine maintenance. Ensure smooth operation of LAN, WAN, and internet connectivity across the office. Maintain asset records and manage IT inventory, including hardware, software, and licenses. Coordinate with vendors for hardware repairs and procurement. Support end-user onboarding/offboarding activities (e.g., system setup, email configuration, access provisioning). Maintain documentation of IT processes, asset allocation, and issue resolutions. Ensure data backups and adherence to IT security protocols. Provide remote IT support to field and homecare teams as needed. Required Skills & Qualifications Bachelors degree or diploma in IT, Computer Science, or related field. 1-3 years of experience in IT support or system administration. Basic knowledge of networking (LAN/WAN, IP addressing, routers, switches). Hands-on experience with desktop/laptop hardware and troubleshooting. Familiarity with Windows OS, MS Office, and basic system utilities. Knowledge of IT inventory management tools or Excel. Good communication and problem-solving skills. Ability to work independently and support remote users. Interested candidates can share their profiles at attul.chauhan@maxhealthcare.com

NoC Engineer L1 Support Overall 2- 3 years of relevant experience in IT / Telecom Domain Key Responsibilities: Ready to work in 24*7 Work environment, manage NoC operations and incidents. Perform first level troubleshooting using tools and utilities to resolve network related issues Monitor network performance and validate alerts using monitoring tools; Contact and follow up Power companies for energy outages. Create, assign, and update the incident using ticketing tools Co-ordinate with Network Engineers, escalate L2 teams for incident resolutions Follow-up with support teams on open incidents Severity 1 to 4 Incident triage, support, management, restoration, recommendations Triage technical and non-technical escalations. Follow Standards, Policies, and Processes (SoPs and MoPs) for the NOC operations. Responsible for the process to effectively monitor all services that ensures compliance with Tier model and SLAs. Ensured efficient resolution of incidents through people, process and technology. Provide timely, accurate, and effective communication on service impacting events. Work with vendors on issue resolution and communications. Demonstrated ability to work with operational concerns and teams. Ability to communicate effectively, both written and verbal. Ability to work independently or in a team and meet deadlines. Manage effective co-ordination with Onshore teams Qualification Bachelor s degree in computer science, Electronics and Telecommunication engineering, or a similar field. Extensive experience working as an NOC engineer. Experience deploying, managing, and troubleshooting network infrastructures. Excellent troubleshooting skills. Ready to work shifts and flexible hours. Good written and verbal communication skills. Manage effective co-ordination with Onshore teams

Graduate Freshers Salary up to 20k Grad/UG with 1 Year of international Tech Support Voice exp Salary up to 30k (Skill:- Active Directory, Troubleshooting, DNS, outlook etc ) Require Fluent English Communication Loc:- Hinjewadi, Aundh Call 8767832217 Perks and benefits Salary + Incentives + allownces + Cab facility

** LOOKING FOR FRESHER GRADUATES WHO ARE OPEN FOR HYDERABAD LOCATION** JOB LOCATION : HYDERABAD( GOPANPALLY) Role : Service Desk Analyst. Shifts : Complete night shifts ( 5 days WFO ) Experience: 0-1 yr can apply only Candidates who are open to relocate can also apply. Graduation mandatory Responsibilities: 1. As a Support Analyst, you will be responsible for assisting end users on applications problems, system administration issues, or network concerns 2. Diagnose, prioritize, troubleshoot, and resolve IT incidents reported by the users via telephone, chat, email or walk-ins 3. Identify and escalate tickets requiring urgent attention and action 4. Log all contacts and document all the activities and results accurately and completely within the incident management tool 5. Deal with and resolve helpdesk requests 6. Take ownership of user problems and resolve the problems on behalf of the user and communicate progress in a timely manner 7. To maintain and fine-tune a high degree of customer service for all support queries and adhere to all service management principles 8. Open to working in a 24x7 environment with rotating shifts and rotating weeks off Preferred candidate profile Any Fresher Graduate / experienced in SD can apply Excellent communications skills (verbal and written) Basic understanding in technical trouble shooting Excellent communication skills required. Candidates who have completed graduation and has all documents can only apply. immediate joiners preferred Perks: Night shift allowance one sided cab Interested candidates can share the resume to @9609939864. DO NOT CALL. YOU WILL GET A CALL IF YOUR CV IS RELEVANT.

KEY RESPONSIBILITIES: Monitoring the internet services and functioning of all installed CCTVs Providing timely IT support for electrical and electronics equipments, Wi-Fi, hardware, installations and configurations, data transfer, virtual machines, backup and restore, data recovery, meetings, trainings, cultural events or functions, software usage and emails, Timely resolving of complaints related to computers, printers, scanners, Wi-Fi access point, IP Phone, PA System, UPS, Biometric Machines, mobile phones, landlines, software and drive errors Doing procurement of IT materials through effective purchase process and ensuring payment to the vendor and maintaining inventory of the existing and newly procured IT items. Doing installation of production softwares, application softwares and other IT accessories like Webcam, USB Hubs etc as per the requirement and updating the same time to time as applicable Configuring laptop / desktop as per the requirement with proper assigning of rights to required files/folders Ensuring timely maintenance of the IT equipment's, server as applicable Monitoring and timely renewing of the internet service plans Co-ordinating with vendors for repairs, warranty support, scheduled maintenance Effectively following the SOPs, Process and Procedures of the IT and maintaining records of the same for audit. Ensuring timely action on the dead IT assets or stock in-coordination with the reporting manager Planning and executing the IT requirements for new or modified infrastructure Ensuring quality productivity Ensuring 5s and Kaizen at the workplace Ensuring use of safety protective equipments for the assigned task Carrying out any other task as assigned by the Reporting Manager Doc. Name Work Record Sheet Doc. No. XMT/HR/WRS/21 MINIMUM QUALIFICATION: BE in Information Technology MINIMUM EXPERIENCE: 5-7 years in IT field or similar role SKILLS / COMPETENCIES NEEDED: 1. Problem Solving 2. Time Management 3. Knowledge of Software, Hardware, and Server management 4. Analysis of technical issues 5. Effective communication skills 6. Technical support and troubleshooting

Role & responsibilities Complete knowledge to all Cisco devices Should have hardware level trouble shooting knowledge on all Cisco products. Must be familiar with - VLAN / VTP / STP / VSS / VDC / VPC. Must have sound knowledge in stack configuration / trouble shooting. Must be familiar with - OSPF / EIGRP / BGP / PBR / HSRP / ACL. Hands on experience with IOS/SUP upgradation 5K/7K/9K/4500/6500/ASR/FTD/FMC/SDWAN/ISE/DNAC/Wireless controller. Should have knowledge about SDWAN, ISE/ DNAC/ ACI/Wireless Hands On Troubleshooting of complex LAN/WAN infrastructure, Conducting root cause analysis on Network Incident Troubleshooting license issues on all Cisco Platforms. Troubleshooting IP link related issues like link failure, config mismatch, latency, packet drops. Expertise in implementing L2 technologies including VLANs, VTP, STP, RSTP, MSTP. Good knowledge of IP Addressing, Subnetting, ARP, OSI and TCP/IP models. Expertise in implementing routing protocols RIP, EIGRP, OSPF, ISIS and BGP. Configuring and Troubleshooting Route Redistribution between Static, RIP, EIGRP, OSPF & BGP protocols. Experience in Configuration and Support of LAN protocols on Cisco Switches such as (Layer2, 3 & Multi-Layer). Experience with designing, deploying, and troubleshooting LAN, WAN, Ether-channel, IP Routing Protocols - (RIP, OSPF, EIGRP & BGP), ACL's, NAT, VLAN, STP, VTP, HSRP. Academic Qualifications and Certifications: • Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). • CCNP or equivalent certification. • Certifications relevant to the services provided (certifications carry additional weightage on a candidates qualification for the role). Preferred candidate profile Candidate should have good communication skills and any passed out( 2010 to 2023). Any degree . Salary Negotiable,

Hiring ERP Executive (IT) Location: Bangur & Burrabazar. Experience: 3-6yrs in ERP Responsibilities: Must have good knowledge of ERP System Must have good in Excel for various types of report generation. Must have good communication skill in English, Hindi & local language. Hardware & Networking knowledge & Network printer knowledge. Share your cv at jobs2@jkspices.in or call on 8335008499

Min 2years of experience as Remote Support / Service Desk Engineer. Should have outlook configuration hands-on experience. Given Remote support and ticketing tool experience. Troubleshooting, domain, software support. Should be a Graduate from Technical Steam - B tech, B.E, BCA/ Diploma The person will be giving centralized support to the client Monitor network health, troubleshoot connectivity issues across LAN/WAN, and resolve incidents to maintain high uptime

Min 2years of experience as Remote Support / Service Desk Engineer. Should have outlook configuration hands-on experience. Given Remote support and ticketing tool experience. Troubleshooting, domain, software support. Should be a Graduate from Technical Steam - B tech, B.E, BCA/ Diploma The person will be giving centralized support to the client Monitor network health, troubleshoot connectivity issues across LAN/WAN, and resolve incidents to maintain high uptime

Purpose of the Role The candidate will be responsible for Planning, setup, implementation, maintenance of IT Infrastructure, Cloud Infrastructure, IT Security and compliance. Qualifications and Experience Qualifications: BE / BTech / MCA Certification on any Cloud Infrastructure will be added advantage Experience: 9 -10 years of experience in IT Infrastructure Key Deliverable of the Role Experience in IT infrastructure management, systems administration, network troubleshoot and end-user services Administration of AD, O365, Switches, Firewall, Gateway and Endpoint Security Hands-on skills on Zscaler, FortiGate, Sophos Endpoint security measures Worked on Manage Engine Asset Inventory and IT Helpdesk Ticketing System Experience in setup VC Applications like MS Teams, Google Meet and Zoom Skills, Softwares and Competencies 1. Hardware & Software Support Install, configure, and troubleshoot of laptops, printers and mobile devices Basic hardware replacement (RAM, HDD/SSD, batteries, etc.) OS installation and configuration (Windows, Linux, macOS) Application/software deployment and issue resolution 2. Network & Connectivity • LAN/WAN troubleshooting and support • Wi-Fi access point management and configuration • VPN configuration and remote user support 3. User Access & Identity Management • Active Directory (user creation, password resets, group policy updates) • Email account setup and permissions (Office 365/Exchange) • Cloud drive and folder access permissions like OneDrive and Durva 4. Security & Compliance • Endpoint protection and antivirus management (e.g., Sophos, Defender) • Security patching and software updates • Awareness of basic IT security policies and user best practices 5. Ticketing & Incident Management • Experience with ticketing tools (Zoho Desk, ServiceNow, Freshservice, Jira, Salesforce) 6. Tools & Technical Proficiency • Remote support tools (AnyDesk, TeamViewer, RDP)

Configure desktop and laptop Active Directory user management and basic knowledge of Active Directory, DHCP and DNS Troubleshooting Network connectivity in a LAN/WAN environment Hands-on experience in MS-Outlook configuration & Troubleshooting Required Candidate profile Hands-on experience in MS-Outlook configuration & Troubleshooting Hardware and Networking Troubleshooting Microsoft outlook Basic server Knowledge 2014 to 2024 batch can apply Male candidates only

Excellent Opportunity for AZURE STACK HCI We are looking for a highly skilled Senior Azure Stack HCI Engineer with a strong background in Hyper-V Clustering, Azure Stack HCI, MS Failover Clusters, and Windows Server administration. The ideal candidate should have hands-on experience in implementing and managing Azure Stack HCI environments and demonstrate strong troubleshooting and performance tuning skills. Experience: 9+ Years of Experience Working Mode: Hybrid Key Responsibilities: Manage and administer Hyper-V clusters, MS Failover clusters, and Azure Stack HCI environments. Perform installation, configuration, and troubleshooting of Hyper-V, S2D cluster, and Stack HCI nodes. Lead backup and restoration procedures for Azure Stack HCI nodes. Experience with tools such as Perfmon, Procmon, and Netmon. Maintain and support core infrastructure services like DNS, DHCP, and Group Policy (GPO). Work within ITIL process frameworks for incident and change management. Soft Skills: Excellent verbal and written communication in English. Strong analytical and troubleshooting skills. Ability to manage customer interactions professionally, explain technical issues clearly, and provide confident solutions. Proven ability to collaborate across teams and drive resolution of complex issues. Kindly share your resume with Kaviya HR (8056864265)/ kaviya@aramhiring.com to schedule your interview

Role & responsibilities: Qualification : Diploma in any specialization, Any Graduation, Any Postgraduate Batch : 2015-24 Passed outs Exp: 0 to 5yrs Direct Payroll in Top MNC Skills: Communication/Basic Knowledge in Hardware and Network Preferred: Only Male Location: Chennai/Bangalore Salary : 20k-45k CT : Vinoth 89253 23431 Preferred candidate profile Looking for a trained or eager-to-learn Hardware and Network Engineer. Troubleshooting/Configuration/Installation/LAN/WAN/Windows/Outlook/Firewall/VPN/Protocol/SOPHOS Location: Chennai/Bangalore Interested Candidate : CT-89253 23431 T&C

Position :- Tier 2 Support Engineer- Media Platform Location: Chennai (Onsite) Mode: Full-Time Shift Timing: 6:30 AM to 2:30 PM IST Job Overview: We are seeking experienced Tier 2 Support Engineers with a strong command of Linux, Windows, and media production workflows. The role involves resolving escalated technical issues related to media storage and editing platforms (e.g., EditShare, Adobe Premiere, DaVinci Resolve), working closely with clients, and coordinating with internal teams for complex issue resolution Key Responsibilities: Resolve advanced technical issues related to EditShares EFS, FLOW, and FLEX platforms Perform deep troubleshooting across storage systems , Linux/Windows OS , networking (TCP/IP, L2/L3) , and virtualization Support integrations with media editing tools (Adobe Premiere, Avid Media Composer, DaVinci Resolve) Collaborate with engineering/product teams and escalate unresolved issues Provide detailed documentation for resolutions, knowledge base, and training Tier 1 engineers Assist with system performance monitoring , network troubleshooting , and updates Must-Have Skills: Strong troubleshooting experience with shared storage , network configurations , and media-centric workflows Solid working knowledge of Linux, Windows, macOS Exposure to creative software tools like Adobe Premiere Pro, DaVinci Resolve, Avid Experience analyzing system logs , network traces , and escalation handling Familiarity with support tools like Jira, Zendesk Excellent customer communication , documentation, and cross-functional collaboration Experience Required: 35 years in Technical Support or Systems Support roles Preferred background in media, IT, networking , or SaaS-based environments Prior experience supporting enterprise customers Interested can share their updated resumes to anitha.mudaliyar@quantaleap.com

Role & responsibilities Install, configure, and maintain operating systems. Manage user accounts, permissions, and group policies in Active Directory. Monitor system performance and troubleshoot issues. Perform regular backups and recovery operations. Maintain server and virtualization environments. Ensure security through access controls, firewalls and antivirus software. Apply OS patches and upgrades regularly. Maintain documentation of systems and procedures. Provide support for internal users and coordinate with vendors. Install and configure local area networks (LAN) and wireless networks. Monitor network performance and optimize for speed and availability. Troubleshoot network issues and outages. Maintain network hardware (routers, switches, firewalls). Implement and maintain network security policies and procedures. Manage IP address assignments and DNS, DHCP configurations. Maintain up-to-date network documentation. Work with ISPs and vendors to support and enhance network services. IT-Infra Ticket Logging, updating, and closing tickets in Ticketing tool. IT-Assets up-to-date Inventory Management. IT- Audit compliance adherence as per IT Policies, Maintaining IT related records. Remote support for Work from home users Coordinating with customer for Remote ID and tools access Preferred candidate profile Proven experience as a System Administrator, IT Administrator, or similar role. Strong knowledge of system security and network structures. Experience with server virtualization, backups and recovery tools. Relevant certifications.

Job Summary: We are seeking a skilled System Administrator with strong hands-on experience in macOS systems (MacBooks), Wi-Fi Access Points, and basic firewall configurations. The ideal candidate should be capable of handling user device management, network troubleshooting, and Level 1 to 2 support for security and connectivity issues across various enterprise environments. Key Responsibilities: Manage, configure, and troubleshoot MacBook devices including software installations, updates, security policies, and user access. Handle Wi-Fi Access Point configuration, monitoring, and optimization (Cisco, Aruba, Ubiquiti, or similar). Perform basic firewall administration such as port forwarding, policy review, URL filtering, and troubleshooting. Provide end-user IT support for desktops, laptops, printers, and mobile devices. Manage asset inventory, patch updates, system backups, and endpoint compliance. Monitor and resolve network connectivity issues across wired and wireless infrastructure. Maintain user accounts, permissions, and profiles in Active Directory or similar systems. Assist in onboarding/offboarding IT setups for employees. Work closely with L3/Network Security team for escalated firewall and network tasks. Maintain documentation for system procedures, network diagrams, and access logs. Required Skills & Qualifications: 2 years of proven experience in macOS system administration. Hands-on with Enterprise Access Points deployment, troubleshooting, and user connectivity. Knowledge of basic firewall functions (FortiGate, Sophos, Cisco ASA, or similar). Familiarity with VPNs, IP address management, and DNS/DHCP troubleshooting. Good understanding of security best practices for endpoints and networks. Strong problem-solving and communication skills. Experience with remote tools like JAMF, TeamViewer, AnyDesk, or MDM solutions is a plus.