843 Network Support Jobs - Page 3

Role Designation Looking for an immediate joiner. Position Summary Provide L 1.5 level technical support, service restoration, fulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and Prerequisites: Graduate,with minimum of 1 year of experience into International technical Support Experience of working as a Technical Support agent showing experience of systems, support, diagnostic and resolution Role Overview: As a Technical Support Advocate, you will be the frontline representative for Microsofts consumer products. Your primary responsibility is to assist customers with technical issues related to Microsoft software, hardware, and services. Youll provide timely and effective solutions, ensuring a positive customer experience. Key Responsibilities: 1. Customer Interaction: o Troubleshooting: Diagnose and resolve technical issues reported by customers via phone, chat, or email. o Active Listening: Understand customer concerns, ask relevant questions, and empathize with their situation. o Effective Communication: Clearly explain technical concepts to non-technical users. 2. Product Knowledge: o Microsoft Ecosystem: Develop expertise in Microsoft products, including Windows, Office Microsoft365, Windows on Surface devices, and more. o Updates and Patches: Stay informed about product updates, patches, and known issues. o Self-Service Guidance: Guide customers on using self-help resources and online documentation. 3. Issue Resolution: o Tiered Support: Escalate complex issues to higher tiers when necessary. o Remote Assistance: Provide remote troubleshooting assistance using tools like Microsoft Remote Desktop. o Case Management: Document interactions, solutions, and follow-up actions in the support system. 4. Customer Satisfaction: o First-Contact Resolution: Strive for first-contact resolution whenever possible. o Professionalism: Maintain a positive and professional demeanour even during challenging interactions. o Customer Feedback: Collect feedback and identify areas for improvement. 5. Collaboration: o Cross-Functional Teams: Collaborate with other teams (engineering, product management) to address recurring issues. o Knowledge Sharing: Contribute to internal knowledge bases and share best practices. 6. Quality Assurance: o Adherence to Policies: Follow Microsofts support policies and guidelines. o Quality Metrics: Meet performance metrics related to response time, resolution time, and customer satisfaction. Technical Support Skills: o Assisting with delivering the appropriate post install technical support. o Troubleshooting with post install Software Issues (Windows, Office, Etc., Etc.) cross platform o Assisting with Device Network & Connectivity Issues (Internet, Browsing, Etc.) cross platform Addressing with "How To" Questions Minimum Recommended Agent Skills and Abilities: While additional skills can be developed through training, the following prerequisites are essential for supporting Microsoft consumers: 1. Accounts and Billing Skills: o Account & Payment Management: Proficiency in managing subscriptions, payment options, and customer profiles. o Billing Management: Understand billing processes and assist customers with billing-related inquiries. o Sign-In Assistance: Help customers with sign-in or sign-up processes. o Refunds and Purchases: Assist with refunds and guide customers through product purchases. o Token Redemption: Help customers redeem tokens, gift cards, and promotional codes. 2. Customer Service Skills: o Download Install and Activate (DIA) Skills: Assist with download, install and activation of M365 and Windows products and services. o Assisting with Updating / Upgrading the Product or Service cross platform. o Assisting with purchasing a product or recommend one appropriately. 3. Technical Support Skills: o Assisting with delivering the appropriate post install technical support. o Troubleshooting with post install Software Issues (Windows, Office, Etc., Etc.) cross platform o Assisting with Device Network & Connectivity Issues (Internet, Browsing, Etc.) cross platform Addressing with "How To" Questions Qualifications: • Education: Bachelors degree in computer science, Information Technology, or related field (or equivalent experience). • Experience: o Prior experience in technical support or customer service. o Familiarity with Microsoft products and services. o Certifications (e.g., Microsoft Certified: Azure Fundamentals, M365 Fundamentals) are a plus. • Skills: o Excellent communication skills (verbal and written). o Problem-solving abilities. o Patience and empathy. o Ability to work in a fast-paced environment. As a Technical Support Advocate, youll play a crucial role in ensuring Microsoft’s customers have a smooth experience with their products. Your dedication to solving their technical challenges will contribute to customer loyalty and satisfaction. suman@7848820047 anusha@7815982900 misha@7848820042

Designation - CCTV Technician Qualification - B.E, Diploma Experience - 1 to 5 yrs Salary- 1500 AED to 1800 AED + OT Direct Employment Location - Dubai Contact - HR -Leela - 8124935996 Required Candidate profile Candidate should Have Experience in CCTV Installation, Networking, Access Control, IP Camera 1.Resume 2.Original Passport 3.Passport Size Photo-2 Please send your resume WhatsApp to 8124935996 Perks and benefits Free Accommodation and Transport

JD- Network Manager Overall Network: Ability to visualize and guide team to solve complex network issues. Capable of designing network infrastructure. Ability to get network project implementation done. Run 24/7 network support structure across geography. Knowledge on Info security guidelines and drive team to adhere to these guidelines. Close security gaps and audit findings. SDWAN: Deploy and manage SD-WAN Versa solutions for branch connectivity and optimized network performance Routing: Working knowledge on Installing and Maintaining Cisco routers and troubleshooting skills required on IP addressing& L3 concepts, MPLS Technology, QOS, BGP and other routing protocols, Access list, route-maps , static & dynamic NATs. Skills required in Analyzing, troubleshooting and correcting network problems remotely and on-site. Security: Working Knowledge on installing, maintaining and troubleshooting firewalls Implementation and troubleshooting of VPN tunnels Good exposure and experience on Firewalls features like NAT, PAT, UTM, Application filtering, IPS, IDS etc. Switching: Working Knowledge on installing, maintaining and troubleshooting Cisco L2 and L3 switches Good Understanding of VTP Concepts in layer 2 environment, STP issues. Working Knowledge on Various network management tools (like wireshark etc..) which help to trouble shoot an issue Certification: CCNP R&S CCNA or CCNP Security Exposure to Firewalls from two OEMs at least. Business Skills: Project Management Vendor management Capacity Management IT Operation Management Team management IT Projects Management and Tracking Annual IT Budgeting Project Planning & Installation Resource Planning Proven abilities in ITIL framework o Infrastructure Management Network Security Awareness & Management

Role & responsibilities Hardware & Software Maintenance Install, configure, and troubleshoot desktops, laptops, printers, and other peripherals. • Daily Log & Inventory Management Maintain and update logs of IT assets, service calls, software licenses, and consumables. • Network and Connectivity Support Troubleshoot internet and LAN issues, perform basic networking tasks like LAN cable crimping, testing, and switch/router installation. • IT Peripherals & Accessories Management Maintain and issue IT peripherals (keyboard, mouse, USB devices) with inventory tracking. • Meeting & System Setup Provide tech setup and support during meetings, presentations, and system upgrades. • Coordination with Digital Strategy Team Assist with backups, storage support, and content transfer for digital campaigns. • Warranty, AMC & Vendor Coordination Monitor IT equipment warranties and AMC schedules, coordinate timely service and replacements. • IT Documentation Record configuration details, licensing data, update logs, and installation records regularly. Preferred candidate profile We are looking for a dedicated and technically skilled IT Executive to manage daily IT support, hardware/software maintenance, and coordinate IT needs across departments. The role also requires hands-on experience in basic networking tasks such as LAN crimping and cable testing to ensure robust connectivity and infrastructure support. Key Skills Required: • Strong knowledge in system and hardware troubleshooting • Basic Networking, Crimping, and LAN Cable Testing Skills • Familiar with MS Windows, Office, and basic IP configuration • Organized, responsive, and problem-solving mindset • Good coordination and communication abilities What We Offer: • Competitive salary • Professional growth opportunities • Friendly and supportive team culture How to Apply: Send your updated resume to hr@spacedraft.in with the subject line: Application for IT Executive SpaceDraft”

Dear Candidate, About Company: Image Creative Education is Indias first professionally-managed Multimedia training institute, established in 1996. From the day it was established as an Institute for Multimedia Arts & Graphic Effects (IMAGE), it has been offering highly professional courses in the Design and Media fields. In the 20 plus years, it has grown from strength to strength and has a pan India presence today with over 32 fully operational Digital Media training institutes that have trained over 72,000 students and assisted them in charting a successful career. To know more about us visit: www.image.edu.in | www.imageil.com We are looking for candidates with the following qualifications to join our team as a System Administrator: Educational Qualifications : A Bachelor's degree in Computer Science, Information Technology, Electronics and Communication Engineering, or a related field. Alternatively, candidates with an Associate degree or equivalent practical experience will also be considered. Graduates from other disciplines with strong IT skills and certifications in relevant technologies are encouraged to apply. Technical Knowledge : Strong understanding of operating systems , including Windows Server, Linux, and macOS. Familiarity with networking basics , such as TCP/IP, DNS, DHCP, and firewalls. Basic knowledge of system and network troubleshooting . Skills & Attributes : Eagerness to learn and adapt to new technologies. Strong analytical and problem-solving abilities. Excellent communication and teamwork skills. Certifications like CompTIA A+, Network+, CCNA, or Microsoft Certifications will be considered an added advantage. Job Responsibilities : Assist in the installation, configuration, and maintenance of hardware, software, and networking systems. Monitor system performance and address issues proactively. Provide first-level support for internal IT queries and escalations. Additional Requirements : Candidates must own a bike and be comfortable traveling between three different locations as required on a day-to-day basis. A valid driver's license and a good driving record are essential. * Male Candidates Only Best Regards Lilly R HR - Specialist Ph- 9884017521 IMAGE INFOTAINMENT LTD, Corporate Office,Chennai, INDIA

Position Title: Key Responsibilities: *Manage and maintain servers, operating systems. * Install, configure, and optimize hardware and software components to ensure efficient operation and maximum uptime. Administer network devices, including routers, switches, firewalls, and VPNs, to *ensure connectivity, security, and performance. *Monitor network traffic, troubleshoot connectivity issues, and optimize network performance and reliability. *Implement and maintain security measures, including firewalls, intrusion detection/prevention systems, antivirus software, and encryption protocols. *Conduct regular security audits, vulnerability assessments, and patch management to identify and mitigate security risks. Design, implement, and maintain backup and disaster recovery solutions to *ensure data integrity, availability, and business continuity. *Perform regular backups, test recovery procedures, and document recovery plans to minimize downtime in the event of system failures or disasters. *Provide technical support and troubleshooting assistance to end-users, resolving hardware, software, and network issues in a timely manner. *Document support tickets, resolutions, and troubleshooting procedures to facilitate knowledge sharing and continuous improvement. Qualifications: *Bachelor's degree in Computer Science, Information Technology, or related field. *3+ years of experience in system administration roles, with a focus on managing IT infrastructure and supporting end-users. *Strong knowledge of server operating systems (e.g., Windows Server, Linux), networking protocols (e.g., TCP/IP, DNS, DHCP). *Experience with cloud computing platforms (e.g., AWS, Azure). Excellent problem-solving, analytical, and communication skills. *Ability to work independently and collaboratively in a fast-paced environment, managing multiple priorities and deadlines effectively Interested Candidates share your updated resume to the below Contact Details INDUMATHI - 9600316324

Active Directory user management and knowledge of Active Directory, DHCP and DNS Troubleshooting Network connectivity in a LAN/WAN environment Hands-on experience in MS-Outlook configuration & Troubleshooting Hardware and Networking Troubleshooting Required Candidate profile Address user tickets regarding hardware, software and networking Knowledge of network troubleshooting, Ethernet and IP configuration Basic server Knowledge 2015 to 2025 batches Male candidates only

*Position: Technical Support Officer Voice (International Process)* Salary:-up to 37,000 in-hand + Incentives + Appraisals + Cab Facility Eligibility Criteria: Graduate or Postgraduate (No current students) Minimum 18 months of exp in any international Techical support ( any Graduate can apply ) Strong English communication skills LOCATION - NOIDA ( BOTH SIDE CABS ) Key Responsibilities: Voice-based Technical Support for international customers Networking, troubleshooting, and resolution Internal team collaboration *Contact - HR RAHUL ( 9289947801) WhatsApp and call*

HELLO APPLICANT, Greetings from The Job Factory, For More Details HR Smitha@ 9880964847 / 9880952642 (call or whats app) Email id : Smitha@thejobfactory.co.in Excellent Communication is mandatory Job description Proven work experience as a /Technical Support Engineer or similar role Address user tickets regarding hardware, software and networking Walk customers through installing applications and computer peripherals Hands-on experience with Windows OS environments. Guide users with simple, step-by-step instructions Conduct remote troubleshooting Test alternative pathways until you resolve an issue Record technical issues and solutions in logs Direct unresolved issues to the next level of support personnel Follow up with clients to ensure their systems are functional Report customer feedback and potential product requests Help create technical documentation and manuals Working knowledge of office automation products and computer peripherals, like printers and scanners Ability to perform remote troubleshooting and provide clear instructions Excellent problem-solving and multitasking skills customer-oriented attitude. Other Benefits Salary-Upto 5.5 LPA Under Graduate /Graduate Freshers or Exp min 1 yr Location-Bangalore Shifts-Rotational shift Regards, SMITHA HR TEAM THE JOB FACTORY

Min 1 Yr Exp Into Technical Support International Voice CTC - Up to 5 LPA WFO 24*7 US Shift 5 Days Working Interview - Virtual Notice - Immediate Joiners Location - Hyderabad Share CV's - 9828833989 (Lakshika) Required Candidate profile Required Excellent Communication skills (English) International Exp. is mandatory Perks and benefits Night allowances Incentives Both way cab's

Role & responsibilities Assist in the setup, configuration, and troubleshooting of network hardware and software. Monitor network performance and ensure system availability and reliability. Support and administer firewall environments in line with IT security policies. Implement security tools, policies, and procedures in conjunction with the companys security team. Provide Level-1 support and troubleshooting to resolve network-related issues. Maintain documentation related to network configurations, operations, and maintenance. Collaborate with other IT staff to manage network and server resources. Stay updated with the latest networking technologies and trends. Note: This is onsite/ field job Perks and benefits PF, ESIC, Insurance, Mediclaim

The role is responsible for network operations and maintenance. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes. Responsibilities Maintaining, administering, upgrading, and troubleshooting network tools and equipment Assisting with and implementing installations as required for new and existing customer and internal projects inclusive of - terminations, testing and labelling of most common transmission mediums, hardware installations etc. Ensure SLA are achieved & work proactively to maintain the same. Conduct vulnerability assessments for networks, Servers, applications, and operating systems Conduct network security audits and scanning on a predetermined basis. Compile and track vulnerabilities over time for metrics purposes. Timely upgradation of all the tools used and their related documents like SOPs etc. Desired Skill sets Demonstration of problem-solving skills Prior experience in providing technical support in fast paced, high availability, 24X7 environments. Knowledge of network, operation systems

Position Summary : shall be responsible for the annualbudget for landing stations, work as interface with different submarine cable consortiums,track the AOP for the Cable stations, track the Submarine wet plant inventory,track invoicing and payment for central billing party function, handle O&Mmatters related to submarine cable systems. Qualification : B.E. Electronics Major Responsibilities : To participate .and collate inputs for Budget / True-up datafor cable stations managed by Tata Com. To represent Tata Comm in Submarine Cable consortiums forall O&M and finance matters. To participate & provide inputs for AOP (AnnualOperation Plan) to FPA team during AOP preparation. To track related variable expenditures for Cable station& associated land routes related matters and track related variableexpenditures for which cost approval is obtained from consortiums. To provide Re-verification of O&M invoices payment andManual provisions based on the supporting documents provided with the invoicesby FP&A. To provide information to finance team for raising theinvoice to CBP for any unplanned expense. To coordinate with consortium & respective CLS to manageany planned activity To manage submission of applications for advance clearances(MOD/MOHA/SPL) for Cable Ships. To ensure the availability of recommended spares for wetmaintenance Depot for Tata com segment of consortium cable. To liaison with Govt. Authorities during any constructionactivities in Land cable or Wet segment. To organize various reports / KPI from the cable stationsunder our purview as per the schedule & confirm the compliance. To manage and track invoicing, collection and payment forCentral Billing party Function.

Required Skills and Experience: Bachelors degree in IT, Computer Engineering, or a related field (or equivalent experience). 6+ years of experience in IT infrastructure and network support roles. Hands-on experience with: BIOS settings/configuration and firmware updates LAN/WLAN/Wi-Fi configuration and troubleshooting Test planning, execution, and documentation Familiarity with hardware platforms (e.g., Dell, HP, Lenovo) and associated tools. Good knowledge of TCP/IP, DNS, DHCP, and wireless protocols. Experience with diagnostic tools like Wireshark, iPerf, or network sniffers. Preferred candidate profile Immediate Joiner/Open for Bangalore location

Key Responsibility Areas (KRAs) 1. Network Administration 50% Manage and monitor LAN, WAN, VPN, and internet connectivity. Configure and troubleshoot firewalls, routers, and switches. Maintain firewall rule sets and access control policies. Coordinate with ISPs and vendors for uptime and resolution. Monitor bandwidth usage and perform traffic analysis. Ensure secure and reliable remote access (VPN/SSL). Ensure compliance of network devices with ISMS and ISO 27001 controls (e.g., logging, auditing, secure configurations). Maintain documentation and access logs as per audit and security requirements. Conduct periodic reviews of network device configurations and logs to ensure compliance. Coordinate with internal audit teams and external auditors during IT infrastructure reviews. Maintain an updated inventory of network assets as required under ISO 27001. 2. Server Administration – 50% Perform user and group management via Active Directory. Manage OS-level updates and antivirus patching. Support backup process monitoring and verification. Perform basic server health checks and diagnostics. Assist with troubleshooting in virtual environments (VMware/Hyper-V). Ensure servers are configured, patched, and monitored in accordance with ISMS and ISO 27001 guidelines. Participate in periodic internal/external IT audits and provide necessary compliance evidence. Maintain access control records and user activity logs for review and audit readiness. Support implementation of security incident response actions as needed. Ensure regular review of user accounts and privileged access in line with ISO 27001 controls. Required Skills & Competencies Network Administration Skills Strong knowledge of TCP/IP, routing protocols, and LAN/WAN architecture Hands-on experience with firewalls (FortiGate, SonicWall), routers, and switches VPN configuration and internet link failover management Familiarity with monitoring tools like PRTG, Zabbix, or SolarWinds Understanding of VLANs, port forwarding, NAT, and DNS/DHCP Manage Data Centre FW, VPN, virtual infrastructure. Server Administration Skills Proficiency with Windows Server and Active Directory environments File system permission and GPO management Windows OS patching and health monitoring Experience with BCP, DR, backup, Restoration. Exposure to Data Centre virtual infrastructure and management. Soft Skills Strong troubleshooting and documentation skills Effective verbal and written communication Ability to prioritize and manage tasks independently Team collaboration and customer service orientation Education: Bachelor’s degree in computer science or a related field, any graduate Experience: 5 to 6 years of Network & Server System administration Strong Technology knowledge of Networking, Systems Servers, Cloud, softwareetc, hardware, and protocols. Strong knowledge of implementing and developing IT Technology best practices, including expert knowledge of security, Logs, storage, data protection, BCP and disaster recovery Setup, protocols. Certification on following will be preferred: CCNA, CompTIA Security+ Microsoft Certified Solutions Expert (MCSE) AWS / Azure Cloud Architect Firewall e.g., Sophos, Fortinetetc Summary This role is structured to support business-critical IT operations with a primary focus on network infrastructure management and secondary responsibilities in server administration , ensuring consistent uptime and secure connectivity. The candidate must also be aware of and support the maintenance of ISMS (Information Security Management System) and ISO 27001 standard security and compliance requirements as part of their responsibilities, including audit readiness, asset documentation, SOPs, Architecture layouts, access control, and secure configuration management.

Job Title : IT Support Manager Location : Lucknow (Only candidates based in Lucknow or willing to relocate will be preferred) Employment Type : Full Time Experience Required : 8+ Years (including experience managing IT support teams) Education : Associate or Bachelor’s degree in IT, Computer Science, or a related field (or equivalent experience) We’re looking for an IT Support Manager to lead our support team and ensure seamless, high-quality technical assistance across the organization. Key Roles and Responsibilities : 1. Lead and mentor a team of IT Support Desk Engineers 2. Ensure timely and efficient technical support via phone, email, chat, and in person 3. Oversee troubleshooting of hardware, software, and network issues 4. Manage installations, configurations, and updates of operating systems & applications 5. Review and improve documentation in ticketing systems (ServiceNow, JIRA, Zendesk, etc.) 6. Uphold IT best practices and enforce security policies across teams 7. Handle escalations and ensure prompt resolution of complex technical issues 8. Manage hardware inventory, device imaging, and IT asset lifecycle 9. Support and guide the team in basic network troubleshooting (Wi-Fi, VPN, IP configurations) Technical Expertise Required : 1. Proficient in troubleshooting Windows, macOS, and Linux environments 2. Experienced with Microsoft 365, Google Workspace, Outlook, Teams 3. Strong knowledge of Active Directory, account and access management 4. Solid understanding of networking basics (TCP/IP, DNS, VPN, Wi-Fi, DHCP) 5. Familiar with enterprise ticketing tools (ServiceNow, JIRA, Freshdesk, Zendesk) 6. Skilled in remote support platforms like TeamViewer, AnyDesk, RDP Leadership & Soft Skills : 1. Excellent English communication skills — both verbal and written (mandatory) 2. Strong team leadership and customer service orientation 3. Proven ability to manage and prioritize a high volume of support requests 4. Analytical, with solid problem-solving capabilities 5. Ownership mindset with a focus on continuous improvement 6. Flexible to work in fast-paced environments with rotating shifts (including nights & weekends) Interested candidates can apply by sharing their resumes at aditi.malpani@triconitsolutions.com

You are invited to join Kalyan Jewellers as a Hardware and Network Support Engineer, focusing on CCTV systems across various locations in India. Your role will involve diagnosing and resolving hardware issues, overseeing network infrastructure, ensuring the smooth operation of CCTV systems, and offering technical assistance as needed. To qualify for this position, you should hold a Bachelor's degree in Computer Science or a related field. Demonstrable experience in hardware and network support is essential, while possessing certifications in network technologies and CCTV installation would be advantageous. Please note that the minimum experience required for this role is 2 years, and the minimum qualification is a graduate degree. Additionally, the preferred gender for this position is male, with an age limit between 24 to 30 years. As a cautionary measure, we would like to alert you to the presence of job scams falsely claiming to be associated with our organization. Kalyan Jewellers does not charge any application or processing fees from our applicants. We urge all prospective candidates to exercise caution and verify job openings exclusively through our official website or by contacting us directly at hrsupport@kalyanjewellers.net.,

• Helpdesk/Technical Support • Troubleshooting • Maintenance of systems • Networking Support • Systems Monitoring and Auditing • Operations Management • Proper configuration and installation of necessary software • Manage office landline services Required Candidate profile • Degree in Computer Science/IT or a related field • Proven experience in IT support, networks and related technologies • Analytical and problem-solving skill • Interpersonal and communication skills

Active Directory user management and knowledge of Active Directory, DHCP and DNS Troubleshooting Network connectivity in a LAN/WAN environment Hands-on experience in MS-Outlook configuration & Troubleshooting Hardware and Networking Troubleshooting Required Candidate profile Excellent problem solving & multitasking skills Address user tickets regarding hardware, software & networking Knowledge of network troubleshooting, Ethernet and IP configuration 2015 to 2025 batches

Manage and troubleshoot hardware, software, and network systems Provide technical support to development teams Perform system updates, backups, and ensure network security Maintain smooth operations of development and testing environments Required Candidate profile 1+ years experience in system administration Strong knowledge of OS, networking, and basic server management Self-driven, enthusiastic with learning attitude Willingness to work on 12 PM – 9 PM shift

Job description Designation Trainee Salary 2.5-3.25 lakhs Experience & Fresher Eligible Any Degree( all streams eligible ) Location – Chennai /vizag/Hyderabad Immediate joining. Pls apply for the job in Naukri.com, we will check & update you. Thanks.

Job_Description":" We are seeking an experienced L2 WAN Support Engineer to provide in-depth operational support for our client global Wide Area Network (WAN) infrastructure. The ideal candidate will have 5+ years of hands-on experience in network support, especially with routing protocols like BGP , and be capable of resolving critical incidents independently. This role involves direct client interaction , managing escalation queues, and collaborating with internal and external teams to ensure high network uptime and performance. Requirements Key Responsibilities: Provide Level 2 support for WAN incidents, including in-depth troubleshooting of routers, links, and routing protocols (especially BGP). Provide operational support for global WAN infrastructure in a 24/7 setup. Monitor and manage global WAN infrastructure using NMS and ticketing tools. Respond to and resolve escalation tickets within SLA timelines. Perform configuration changes and route tuning on Cisco and Juniper devices. Coordinate with ISPs and vendors for WAN link issues and performance concerns. Participate in shift handovers , maintain incident logs, and prepare root cause analysis (RCA) reports. Assist in implementing changes, migrations, or upgrades as part of planned maintenance. Act as a point of contact during critical network outages and lead incident resolution calls. Work closely with L1 teams to guide escalations and provide technical oversight. Must-Have Skills: Bachelor Degree in Engineering / Computer Science (or related field). 5\u20137 years of experience in WAN/network support roles. Strong knowledge of Routing & Switching , with hands-on experience in BGP . Proficient in troubleshooting WAN issues across Cisco/Juniper platforms. Experience working in a 24/7 global support environment . Valid CCNA certification (CCNP preferred). Strong documentation and communication skills (client-facing role). Ability to manage high-priority incidents under pressure. Good-to-Have Skills: CCNP or equivalent certification. Experience with network automation or scripting (Python/Shell). Familiarity with cloud networking (AWS Direct Connect, VPNs, etc.). Exposure to tools like SolarWinds, PRTG, Wireshark, or equivalent. Understanding of ITIL processes and RCA practices. Benefits Health insurance coverage for Self, Spouse, and Kids. Long-term benefit savings plan with employer matching contributions Opportunities for professional development and advancement within the organization ","

Configure desktop and laptop Active Directory user management and basic knowledge of Active Directory, DHCP and DNS Troubleshooting Network connectivity in a LAN/WAN environment Hands-on experience in MS-Outlook configuration & Troubleshooting Required Candidate profile Address user tickets regarding hardware,software & networking Knowledge of network troubleshooting,Ethernet & IP configuration Networking Concepts Basic server Knowledge 2015 to 2025 batch can apply

Project description Technology Division is seeking a talented and motivated individual for a Network Analyst position. Responsibilities will include the operational support and maintenance of the enterprise branch network, cloud-based infrastructure architecture and management, SDWAN implementation & support, documentation and implementation of new solutions, and working high level network escalations from our branch teams. If you are looking for a new and exciting career opportunity and possess three or more years of network support experience, this may be the ideal opportunity for you. Responsibilities Provide network engineering resources to support branch network services during Client's off-hours: 7 pm CT to 6 am CT. Utilize Edward Jones tools and processes Service Management: Incident, Change, Service Requests, etc. Implementation tools and processes Monitoring and reporting tools Monitor and test network performance and provide network performance statistics and reports Review reports and real-time monitoring to identify potential issues with network circuits Assist with upgrades to branch network devices such as Meraki switches, VeloCloud SDWAN devices, and Cradlepoint cellular backhaul devices. (To be implemented outside of core business hours.) Configure and install/update software, routers, and other network devices Perform reboots of branch PDUs and modems on regular basis Identify potential automation opportunities Identify, troubleshoot, resolve, and document network connectivity and performance issues Liaise with vendors, other IT personnel, and contract teams as they relate to service requests and issue resolution during shift hours. Skills Must have Bachelor's degree is preferred or equivalent work experience/certifications in technology Three or more years of experience supporting network hardware Three or more years of experience with enterprise network solutions and technologies Strong analytical network troubleshooting skills to solve complex issues Experience with SDWAN Design, Deployment & Support Experience with Cloud Based Architecture & Management Experience with Cellular and Wireless technology and support Experience with packet/protocol analyzers, and network management/monitoring tools Excellent communication (written and verbal) and interpersonal skills Excellent organizational and time management skills Ability to work in a team environment and/or as an individual contributor Location: Pune,Mumbai,Chennai,banagalore

Role Responsibilities & Key Accountabilities: Supports the technology lifecycle through the design, build and maintenance of systems, software and applications to ensure the highest quality outcomes across the domains Makes technical design and amendment decisions and independently manages the workload Translates business requirements into technical requirements and infrastructure and network capacity needs by efficiently sourcing data and undertaking appropriate analyses Ensures relevant reporting documentation is completed and follows internal and external standards Schedules and coordinates capacity / network upgrades, liaising with other areas of the business as needed to ensure service level objectives are met Manages upgrades and coordinates internal and third parties where required Creates accurate documentation and monitors system performance to effectively contribute to business and continual improvement activities Supports in deploying emergent engineering patterns across development teams. Coordinates design work in the infrastructure and network domain and contributes to crafting solutions. Location: Bangalore, India Mode of Work: Hybrid (1 day work from office Thursdays of every week) Work Timings : 24*7 Shift based Support , Majorly EMEA hrs. and 2 resources in US hrs. Tech Stack Primary - Cisco R&S Secondary -IP Services - Firewall (PA & Fortinet) Other BlueCoat – Proxy and Infoblox - DNS Qualifications & Experience: Bachelors degree or equivalent in an IT related field Previous experience in Architecture / Engineering Significant experience in technology based roles