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0.0 - 1.0 years

1 Lacs

Kalburagi

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What Youll Do: Provide first-level technical support for desktops, laptops, printers, and basic networking Troubleshoot hardware and software issues for internal teams Set up and configure user accounts, email clients, and security tools Maintain an updated inventory of IT assets Collaborate with senior IT personnel on upgrades and system enhancements Ensure timely issue resolution to minimize downtime Who You Are: Bachelors degree in IT, Computer Science, or a related field 0–1 year of experience in a technical support/helpdesk role (internships included) Basic knowledge of Windows OS, networking, and hardware troubleshooting Strong communication and interpersonal skills Eager to learn and grow in a fast-paced environment Bonus Skills (Nice to Have): Certifications: CompTIA A+, N+, etc. Experience with remote support tools Interest in scripting (PowerShell, Bash, etc.) What’s in It for You? Hands-on experience with real systems and tools Supportive and collaborative team culture Growth opportunities and mentorship Exposure to modern technologies Competitive salary with performance-based rewards

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0.0 - 1.0 years

1 - 2 Lacs

Noida

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Job Description: We are hiring a Desktop Support Executive who is passionate about IT support and eager to start or grow their career in the field of hardware, networking, and desktop support. Key Responsibilities: • Provide basic desktop support to users for hardware and networking issues • Troubleshoot and resolve technical problems related to desktops, laptops, printers, and internet/network issues • Perform routine checks, system updates, and escalate unresolved issues as needed • Coordinate with internal teams to ensure prompt resolution of support requests • Maintain records of issues and support provided

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3.0 - 5.0 years

8 - 14 Lacs

Coimbatore

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- Expertise in designing and managing Azure networking services, including VNets, Load Balancers, VPN Gateway, and Azure Firewall. - Proficiency in configuring hybrid cloud network solutions and managing on-premises to cloud networking integration. - Strong knowledge of network security principles, including firewalls, DDoS protection, VPNs, and encryption. - Hands-on experience with network automation tools such as PowerShell, Azure CLI, or ARM templates. - Familiarity with monitoring tools such as Azure Network Watcher, Network Performance Monitor, and third-party solutions. - Understanding of network protocols (TCP/IP, DNS, DHCP, HTTP/S, BGP, etc.) Preferred Qualifications : - Azure certifications (i.e., AZ-700 : Designing and Implementing Azure Networking Solutions). - Experience with other cloud platforms like AWS or Google Cloud. - Familiarity with containerized and microservices environments (i.e., Kubernetes, Docker). - Experience with load balancing, DNS services, and global traffic management solutions.

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5.0 - 8.0 years

5 - 7 Lacs

Noida

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Hardware, Emails, Laptops, Desktop and configurations. Linux Administration Managing L2, L3 Networking Devices Skills & Experience Requirements. System admin/Network Engineer of 5+ years with exp with Linux admin ,IT Network infra and network domain

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1.0 - 4.0 years

3 - 4 Lacs

Chennai

Work from Office

Greetings From Scorelabs Inc ! Provide prompt and accurate information to address customer inquiries related to network issues. 5 days working ( US shift timings ) Excellent English Communication skill Required Candidate profile Minimum Graduation Required Minimum 6 Months Of Exp Required Should be comfortable with Rotational US Shifts (5 Days working) Age Should be Below 32 Call Hr Pooja - 8309294728

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10.0 - 16.0 years

20 - 35 Lacs

Bengaluru

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Role: Support Analyst Team: Technology Operations Looking for a Desktop Support Analyst to support a global community of approximately 500 + users in a Windows environment. Candidate will interact onsite and remotely with users to provide support with workstation applications such as Microsoft Exchange/Outlook, Microsoft Office in an on premise or cloud-based solution; access control policies via Windows Active Directory; remote access assistance and hardware issues. Position Overview: Provide 24x5 support on-site and to a global community of approximately 500 + users as per business requirement; Provide on-call weekend support on a rotational basis; Manage raised requests and incidents in a timely manner following well-rehearsed internal request runbooks/knowledge based and incident management and request fulfillment processes; Partner with Level 2 & 3 internal and external teams/vendors as appropriate to help troubleshoot more complex incidents; Provide alert management to pro-active resolve failure alerts, degraded services and unavailable services through internal monitoring tools; Proactively automate common tasks to improve efficiency and increase productivity; Collaborate with internal and external teams to develop strategic solutions; Perform related duties & responsibilities as requested. Required Qualifications: Detailed knowledge and experience in a Microsoft environment supporting Windows 10, Windows Server 2012+, Office Suite including Outlook, Office 365 and Azure, including OneDrive, DLP and SharePoint Detailed knowledge and experience with Active Directory, Group Policy, remote access solutions and software deployment Detailed knowledge and experience installing, troubleshooting and managing desktop hardware; Relentless dedication to customer service Works with minimum supervision, proactively follows up on outstanding issues/tickets Ability to handle multiple tasks with changing priorities and capable to handle frequent interruptions positively Strong analytical, prioritizing, interpersonal, problem-solving skills Strong verbal and written communication skills Demonstrated collaborative skills and ability to work well within a team Ability to work in a fast-paced and deadline-oriented environment Self-motivated with critical attention to detail, deadlines and reporting Demonstrated interest in learning about new and emerging technologies Self-directed learner and ability to find solutions to problems they have not encountered before. Degree in Computer Science, Engineering or related field or experience. Nice to have: Desired experience in the following areas a plus: Powershell and Python; Network; Linux environment

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1.0 - 4.0 years

4 - 6 Lacs

Ahmedabad

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Strong expertise in Windows and Linux operating systems Proficiency in network diagnostics and troubleshooting techniques. Hands-on experience with LAN/WAN setup, configuration, and maintenance. Competence in diagnosing and repairing desktops.

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2.0 - 5.0 years

2 - 3 Lacs

Noida

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Networking network infrastructure including Isp, Switches, Routers, Wi-Fi Controllers, Access Points, Commercial Printers network maintenance activities troubleshooting of Network related issues. End to End Network set up PRTG MRTG network monitoring

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5.0 - 10.0 years

4 - 6 Lacs

Noida

Work from Office

Role & responsibilities; Knowledge of Hardware & Networking Laptop & Desktop Assemble & Disassemble. Knowledge of LAN & WAN Network. Network Printer, CCTV, Biometric Knowledge of Domain, VPS & Dedicated Server Handling. SEO & Website Maintain. Remotely Provide IT Support. Centralized Backup & Asset Management. Vendor Handling & Maintain Data with Tracker

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1.0 - 2.0 years

0 - 2 Lacs

Noida

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iEnergizer Hiring for Technical Support Executive Role. * Position: Technical Support Executive * Salary: 23.5K CTC * Experience: Both Freshers and Experienced candidates are welcome! * Qualification: B.Tech, B.Sc, BCA, MCA, M.Sc, B.E * Skills- Excellent communication skills Key Responsibilities: - Provide exceptional customer support by resolving technical queries over the phone. - Communicate effectively and professionally with customers, ensuring their issues are resolved in a timely manner. - Troubleshoot and resolve customer issues with a focus on customer satisfaction and experience. Kindly bring : 1) Hard copy of your CV 2) Aadhaar card (Mention HR Anmol Maheshwari on top of your CV for reference) Shift Details: For Female Candidates: Day Shift For Male Candidates: Rotational Shift Interview Details: Timings: 11AM - 5PM ( Monday to Saturday ) Location: iEnergizer, A37 Block A, Sector 60, Noida (Gate Number 2) (Nearest Metro Station - Sector 59) OR Virtual interview timings : 5:30pm Contact Person : Anmol Maheshwari Contact Number : @873945696

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0.0 years

1 - 2 Lacs

Chennai

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Active Directory user management and knowledge of Active Directory, DHCP and DNS Troubleshooting Network connectivity in a LAN/WAN environment Hands-on experience in MS-Outlook configuration & Troubleshooting Hardware and Networking Troubleshooting Required Candidate profile Excellent problem solving and multitasking skills Networking Concepts Basic server Knowledge Knowledge of network troubleshooting, Ethernet and IP configuration 2014 to 2024 batch Male candidates only

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1.0 - 6.0 years

4 - 8 Lacs

Pune, Gurugram, Delhi / NCR

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Job description Job Title: International Technical Support Executive Location: Pune , Gurgaon Salary: 3 LPA 8 LPA Shift: Rotational Shifts and Rotational Offs Working Days: 5 Days Working, 2 Days Off Transport: Both Way Cab Facility Provided 1 year of tech support experience preferred on paper with international BPO (Mandate) Immediate Joiner Key Responsibilities: Provide technical support to international customers via phone, email, or chat Troubleshoot software/hardware issues and guide users through step-by-step solutions Escalate unresolved queries to the appropriate internal teams Maintain accurate records of customer interactions and resolutions Meet performance metrics including customer satisfaction, issue resolution time, and quality standards Requirements: Graduate / UG (any stream) Excellent communication skills in English (both verbal and written) Basic understanding of technical concepts (networking, OS, hardware/software) Willingness to work in rotational shifts and on rotational offs Perks & Benefits: Competitive salary (3 LPA 8 LPA based on experience and performance) Both way cab facility Opportunity to work in a fast-paced, international work environment Career growth and upskilling opportunities Interested in Joining? Call or WhatsApp HR Ankita : +91 8840819455 Email: ankita02.hiresquad@gmail.com Please share this opportunity with friends who are actively looking for jobs!

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15.0 - 21.0 years

40 - 55 Lacs

Visakhapatnam

Work from Office

Education & Experience: 15+ years experience in a technical support, helpdesk, or network support management. 5+ years working for a technology service provider, security vendor, or similar business. 5+ years’ experience managing staff of more than 50 people. Preferred certifications include CompTIA Linux+, Network+, CCNA but are not required. Bachelor’s Degree preferred, or equivalent combination of education, training, and experience. Remote desktop support Desktop applications Enterprise level network architecture Complex LAN/WAN environments VPN technologies (L2TP, IPsec, OpenVPN, etc.) Network security (Cisco, SonicWall, Cradlepoint, etc.) Virtualization technologies (VMWare, Hyper-V, etc.) Various operating systems (Linux, MacOS, Windows) Security protocols (HTTPS, TLS/SSL, AES, etc.) Network protocols (TCP/IP, LDAP, Domain, DHCP, DNS, etc.) Networking and configurations (Switching, routing, firewalls, etc.) Web technologies (XML, HTML, CSS) Cloud Services (Amazon Web Services, Azure, Private Cloud, etc.) Ticketing Systems (ServiceNOW, Zendesk, Connectwise Manage, Remedy, etc.)

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5.0 - 9.0 years

9 - 14 Lacs

Thane

Work from Office

Who we are. We are a team of passionate experts with a clear ambition: applying digital technology to advance what matters for our clients and society. Together we create reliable and responsive digital foundations for the worlds businesses, institutions, and communities. Learn more on Responsibilities / Technical skills:- Strong hands-on experience in Load balancer F5 LTM & APM- Strong hands-on experience in Routing & Switching - Experience with technologies and platforms such as: VRFs, Nexus 9k, 7K and 5K switches. - Strong knowledge and extensive support of Routing Protocols/Technologies such EIGRP, BGP, IS-IS, OSPF, Logical Overlay, IOS-XR, MPLS VPN, Multicast. - Participate in problem management processes that have engineering or architectural elements. - Participate in network design and strategy forums, set directions, and provide recommendation.- Operates data communication systems, including LANs and WANs. - Plans, designs, and implements networked systems, including configurations, and supports/troubleshoots network problems. - Develops and evaluates network performance criteria and measurement methods. - Develop network technology road and industry best practices and perform presentations and recommendations to the client base. - Provide hands on support for a variety of Data Center technologies with a heavy focus on Routing, Switching- Ability to perform TCP/IP Network traces/packet captures with solid experience interpreting results.- High level of confidence and competence communicating on bridges. - Solid background in vendor management to drive incident resolution. - Experience with monitoring tools and strategies. - Routinely mentor junior staff in areas of process, technology, execution, and other areas. - Execute and analyze packet captures using Wireshark and other related technologies.- Serve as extensions of the leadership team as directed for workload management and routine guidance.- Perform or participate in complex maintenance or deployment activities. - Create or modify documentation in response to new events and learnings. - Routinely provide constructive feedback for improvement opportunities. - Assist management with determining suitable training and areas of technical need within the team. Communication skills:- Must have excellent communication skills including written, oral and presentation.- Serve as the intake arm of the Offshore center to ensure new systems or processes are introduced into production are fully monitored, documented, supportable and the Operations team has received the proper training and/or orientation to effectively provide support. Working Experience:- 10- 12 years of Network support experience in a mid to large sized organization. Soft skills:- Two or more of the following certifications or higher strongly preferred F5, CCNP or CCIE certification - Excellent communication & interpersonal skills written and oral - Ownership and accountability- Client relationship management - Ability to mentor and motivate. - Independent decision making- Problem solving and conflict resolution. .

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2.0 - 4.0 years

3 - 4 Lacs

Ahmedabad

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We are looking for a highly motivated Network and Hardware Engineer with 1-2 years of experienCE to manage and maintain our network infrastructure. The ideal candidate will be well-versed in configuring networks, managing internet connections.

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3.0 - 5.0 years

6 - 8 Lacs

Bengaluru

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Key Responsibilities: Manage, maintain and monitor all installed systems and infrastructure (on-prem and cloud). Deploy, configure, and maintain AWS services such as EC2, S3, RDS, VPC, IAM, etc. Implement and maintain security best practices and compliance standards for systems and cloud environments. Set up and manage VPNs, firewalls, and other security protocols. Administer internal systems including email, file sharing, and endpoint management tools. Perform system upgrades and patch management. Troubleshoot hardware, software, and network issues across user systems and servers. Maintain backup and disaster recovery plans for both on premises and cloud systems (including AWS Backup). Maintain documentation related to systems architecture, configurations and standard operating procedures. Provide technical support and training to users. Collaborate with development and security teams on infrastructure needs. Monitor system performance, generate reports, and recommend improvements. Troubleshoot technical issues and provide Tier 2/3 support to end users Ensure compliance with IT policies, procedures, and industry regulations (e.g., ISO, SOC2, GDPR). Strong hands-on experience with AWS services and infrastructure. Proficiency with Linux/Unix/Windows Server environments and virtualization technologies Experience with infrastructure automation tools (e.g., CloudFormation, Terraform, Ansible) is a plus. Experience with monitoring and logging tools (e.g., CloudWatch, Zabbix, Nagios). Good understanding of networking concepts (DNS, DHCP, TCP/IP, etc.), protocols, and security practices.

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4.0 - 8.0 years

7 - 12 Lacs

Navi Mumbai

Work from Office

Role & responsibilities 1. CCNA/CCNP Certification 2. Understanding about enterprise large IT network & security devices 3. Hands-on Experience in deployment of large enterprise networking 4. Understanding about L3 switching, routers, UTM firewall, Load balancer and other supporting network devices 5. Experience in Network monitoring tools deployment and management 6. Understanding of MPLS, VPN, Site-2-Site tunnel, Proxy servers, SMTP Gateway, 7. Understanding of Any cloud networking concepts and experience of their management 8. Participation of the creation and maintenance of available documentation regarding processes, network mapping, and network configuration. 9. Escalation Management - internal and external 10. Excellent knowledge of best practices around Network management, control and deployment Preferred candidate profile Candidates with proven experience working with network support modules along with CCNA certification are strongly preferred Candidates who can join immediately / within 30 days would be strongly preferred

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2.0 - 5.0 years

1 - 1 Lacs

Bengaluru

Work from Office

Overview: TekWissen is a global workforce management provider throughout India and many other countries in the world. The below client services offerings are used to create the Internet solutions that make networks possible providing easy access to information anywhere, at any time. Job Title: High Touch Engineer II Location: Bangalore Duration: 6 Months Work Type: Onsite Job Description: HTE is a directly customer funded role who leads the technical deliverables of Expert Care services (including legacy TS/SP Advantage and FTS services). Provides reactive support and builds a relationship with the customers operational team(s), typically Service Operations or Network Support. Provides network level problem resolution (i.e. not just device level) including troubleshooting and diagnosis. Provides Transfer of Information (ToI), to improve customers technical skills and processes Delivers detailed Root Cause Analysis and Software Referral to customers. Delivers Reactive Trend Analysis to proactively detect and manage chronic or recurring network problems. Leads the technical section of the Quarterly Business Review (QBR), building trust, articulating value and providing point of view. An HTE is typically dedicated to a single customer or designated to up to 5 customers. TekWissen Group is an equal opportunity employer supporting workforce diversity.

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2.0 - 5.0 years

2 - 4 Lacs

Pune

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Company Name: Saturo Technologies Pvt. Ltd. Website: https://www.saturotech.com Position: Network Engineer Job Location : Pune, Hinjewadi Phase-1(WORK FROM OFFICE) As a Network Engineer at WN Infotech, you will be responsible for designing, implementing, and maintaining the companys network infrastructure. You will work closely with the IT team to ensure the smooth operation of the network, troubleshoot any issues that arise, and implement solutions to optimize network performance. This role offers an exciting opportunity to work with cutting-edge technology in a dynamic and fast-paced environment. Your Role and Responsibilities: Configuration email address and deletion Design, implement, and maintain the company local area network (LAN), wide area network (WAN), and wireless network infrastructure. Configure and install network equipment, including routers, switches, firewalls, and wireless access points. Monitor network performance and troubleshoot network issues, including connectivity problems, bottlenecks, and network outages. Implement security measures to protect the network from cyber threats, including firewalls, VPNs, and intrusion detection systems. Collaborate with other IT team members to ensure the integration of network systems with other company systems and applications. Provide technical support and assistance to end-users as needed. Hardware(laptops & Desktops) inventory management. IT Trouble shooting(System, network and others) Provide 24x7 operational support of existing IT Infrastructure like network, servers, and services to business from IT Operations point of view. Provide troubleshooting support to maintain all network and IT Infra. systems and monitor them proactively to ensure that production downtime is minimized. To ensure an effective communication process is in place with all the stakeholders including business, server, network, voice and desktop support teams. Competencies Required: Knowledge of Cisco/Fortinet/Palo Alto Firewalls and all Networking Systems such as for installing, Cisco/Arista Routers, Switches and Active Directory, DNS, DHCP, FTP etc., maintaining and troubleshooting Understanding of networking concepts such as IPLCs, Leased Lines, MPLS, TI/T3/ E1, VPN tunnels etc. Knowledge of configuration of Windows Based MS Networking, e-mail systems, WAN links, VLANs, VPN Tunnels and protocols such as TCP/IP, SNMP, OSPF, BGP, RIP, DNS, DHCP, FTP, IIS etc. Effective communication skills and good documentation skills to produce related documentation. The position requires good organizational skills, attention to detail, the ability to troubleshoot and logically solve problems. Understanding of security compulsions from the desktop level to the network gateway and perimeter level. Required Technical and Professional Expertise: Bachelors degree in Computer Science, Information Technology, or a related field. Cisco Certified Network Associate (CCNA) certification or equivalent experience. Strong knowledge of networking protocols and technologies, including TCP/IP, VLANs, routing protocols (e.g., OSPF, BGP), and VPNs. Experience with network equipment from vendors such as Cisco, Juniper, and Palo Alto Networks. Proficiency in network monitoring and troubleshooting tools. Excellent problem-solving skills and attention to detail. Qualification & Experience Required: Bachelors degree in Computer Science, Information Technology, or a related field. Minimum of 2 years of experience in network engineering or a related field. Experience with network design, implementation, and maintenance. Strong analytical and troubleshooting skills. Ability to work effectively in a team environment and collaborate with colleagues across different departments.

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0.0 - 2.0 years

1 - 4 Lacs

Gurugram, Raipur, Mumbai (All Areas)

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Roles and Responsibilities Hiring Fresher/ Exp Graduates/ 12th Role - Analyst Backend Process Ability to comprehend information/data set Ability to deliver work as per agreed accuracy service levels along with good efficiency Communication with onshore team for getting the resolutions on pending information Transaction processing and Data Entry of customer details. Research and resolve like kind Quality replacements Provide Quick and effective resolution to customer's queries Desired Candidate Profile Good analytical and problem solving skills. Freshers can apply Prior experience in Banking and/or Insurance industry or crafting global solutions will be preferred. Ability to balance team and client discussions and to communicate verbally and through emails with businesses. Perks and Benefits International Domestic Call Centre Email/Chat/Voice Domestic and International call Center WhatsApp number 9781021114 No Fees Call 9988350971 01725000971 7508062612 9988353971 Age Limit 18 to 32 12th or Graduate any degree or diploma can apply Salary 15000 to 35000 and incentive 1 lakh

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2.0 - 5.0 years

3 - 6 Lacs

Kochi, Trivandrum

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Administer and maintain Windows/Linux servers; perform installations, updates, and troubleshooting. Manage virtualization platforms (VMware/Hyper-V) and support cloud environments (AWS, Azure, GCP). Provide network and infrastructure support including routers, switches, firewalls, and VPNs. Ensure IT security through regular audits, monitoring, and incident response using tools like Nagios/Zabbix. Deliver Level 2/3 technical support and maintain detailed system documentation. Collaborate with cross-functional teams for infrastructure planning and deployments. Willing to travel to Cochin or Trivandrum 12 times per month for on-site support as required. Candidate Profile 2-5 years of experience as a System Engineer Strong knowledge of system administration, troubleshooting, and network support Experience with Windows/Linux servers, virtualization, and cloud services Hands-on experience with IT security and infrastructure monitoring Excellent problem-solving skills and the ability to work in a fast-paced environment Willingness to travel to another location (Cochin or Trivandrum) once or twice a month based on the work location

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7.0 - 8.0 years

6 - 10 Lacs

Noida

Work from Office

Notice period : 15 days Job Description :We are seeking highly skilled and experienced 4G LTE Optimization Experts to join our team. The ideal candidate will have a strong understanding of 4G LTE network technologies, optimization techniques, and troubleshooting methodologies.Key Responsibilities :Network Performance Optimization :- Analyze network performance metrics (KPIs) to identify areas for improvement.- Optimize network parameters to enhance coverage, capacity, and quality of service.- Troubleshoot network issues and implement corrective actions.- Conduct drive tests and analyze data to identify network performance bottlenecks.Radio Network Planning and Design :- Participate in radio network planning and design activities, including site selection, frequency planning, and antenna configuration.- Perform RF propagation modeling and simulations to predict network performance.Network Configuration and Maintenance :- Configure and maintain 4G LTE network elements, including base stations, core network equipment, and transport networks.- Implement software upgrades and patches to ensure optimal network performance.Troubleshooting and Problem Solving : - Diagnose and resolve complex network issues, including radio interference, handover failures, and capacity bottlenecks.- Utilize network management tools and diagnostic techniques to identify and isolate problems.Documentation and Reporting :- Prepare detailed technical documentation, including network design documents, optimization reports, and troubleshooting reports.- Present findings and recommendations to technical and non-technical audiences. Required Skills and Experience :- Strong understanding of 4G LTE technologies, including LTE-Advanced features.- Hands-on experience with network optimization tools and techniques.- Proficiency in using network management systems (e.g., NetAct, OSS).- Knowledge of RF propagation principles and RF optimization tools.- Excellent analytical and problem-solving skills.- Strong communication and interpersonal skills.- Ability to work independently and as part of a team. - 7-8 years of total experience with 4-5 years in LTE. Preferred Qualifications :- Certification in 4G LTE technologies (e.g., Nokia, Ericsson).- Experience with 5G NR technologies.- Knowledge of network automation and orchestration tools.If you are a passionate and dedicated 4G LTE Optimization Expert, we invite you to join our team and contribute to the success of our network.

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1.0 - 6.0 years

2 - 3 Lacs

Ahmedabad

Work from Office

Hiring for a IT Network Engineer in Ahmedabad. Should have experience handling daily IT tickets related to hardware and network issues Should have experience configuring VOIP Should have good communication skills in English LAN/WAN Call 7990477483

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1.0 - 6.0 years

3 - 6 Lacs

Bengaluru

Work from Office

Role Designation Looking for an immediate joiner. Position Summary Provide L 1.5 level technical support, service restoration, fulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and information systems. Follow a systematic, disciplined and analytical approach to problem solving to meet set standards and agreed procedures. Executes transactions as per prescribed timelines. Show proactiveness in learning and developing technical skills in resolving Application related issues Provide L 1.5 measure analysis of issues and inputs for problem management. Leverages best effort method for issue resolution through cross functional coordination and support team lead in training, reviews and escalation handling. Required skill set Prerequisites: B2 language proficiency Experience of working as a Technical Supportagent showing experience of systems, support, diagnostic and resolution Analytical and Problem-solving skills: Active listening and questioning, an eye for detail to determine the root cause of the issue, to avoid repeat contacts and further effort to resolve issues Analytical problem solvers who will understand issues, evaluate solutions and work with their colleagues to resolve issues Problem solving skills and quick thinking to own & resolve issues independently, thoroughly & efficient call kavya@7849020010 call anusha@7815982900 call suman@7848820049 call hr pooja@9886112704 hr mayur@9343402211

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0.0 - 2.0 years

3 - 5 Lacs

Bengaluru

Work from Office

Role Designation Looking for an immediate joiner. Position Summary Provide L 1.5 level technical support, service restoration, fulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and information systems. Follow a systematic, disciplined and analytical approach to problem solving to meet set standards and agreed procedures. Executes transactions as per prescribed timelines. Show proactiveness in learning and developing technical skills in resolving Application related issues Provide L 1.5 measure analysis of issues and inputs for problem management. Leverages best effort method for issue resolution through cross functional coordination and support team lead in training, reviews and escalation handling. Required skill set Prerequisites: B2 language proficiency Experience of working as a Technical Supportagent showing experience of systems, support, diagnostic and resolution Analytical and Problem-solving skills: Active listening and questioning, an eye for detail to determine the root cause of the issue, to avoid repeat contacts and further effort to resolve issues Analytical problem solvers who will understand issues, evaluate solutions and work with their colleagues to resolve issues Problem solving skills and quick thinking to own & resolve issues independently, thoroughly & efficiently call pooja@9886112704 call Hr suman@7848820047

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