844 Network Support Jobs - Page 17

Senior Manager of Site Enablement POSITION DETAILS Working Hours: 5:00 Ensure effective and successful execution of Remote Technical and Design teams Ensure teams provide excellent customer service and meeting SLAs Ensuring integrity and availability of solutions, as well as, the ability to identify efficiencies and gaps. Establishing and maintaining measures/procedures to ensure integrity, adherence to process, and performance of remote teams Owner and maintain a Ticket Management and resolution play book. Building standards and the ability to continuously evolve standards for better customer outcomes. Liaise with other departmental heads to plan and implement action plans for improved execution, as well as, technical and design processes. Support Project Management and Sales Orchestrate daily effective ticket assignment, delegation, and appropriate escalation. Evaluate problems and provide applicable solutions to meet macro and micro-outcomes. Seek to overcome challenges and accept failure as an opportunity for improvement. Exercise strong analytical skills to collect, articulate, explain, and evaluate measurables. Provide data and reporting of KPIs and trends to Management in ad-hoc, weekly, monthly and as needed. Team Leadership Set a clear team schedule, goals, and expectations. Manage timesheets, time-off requests, and capacity of the team. Delegate tasks and set deadlines. Conduct One-On-Ones Utilize our ticketing platform to manage team performance and report on metrics. Perform regular ticket audits to recognize success and identify opportunities for improvement. Participate in the interview process to vet qualified team members. Identify and resolve problems promptly. Gather and analyze information and develop alternative solutions. Listen to team members feedback and resolve issues or conflicts in a timely manner. Ability to make critical decisions while following company procedures. Ability to accept responsibility and account for own actions. Display original thinking and creativity. Develop innovative approaches and ideas and generate suggestions for improving work. Review outcomes to promote successful behaviors and provide feedback opportunities for growth. Identify team member development needs and coach accordingly. Provide new hire training and participate in 90 Day Introductory Evaluations. Recognize high performance and reward accomplishments. Technical Prowess In order to effectively lead and coach your Team, the following technical skills and experiences are voluntary but will assist in your success. The technology across our platform varies but are concentrated on hardware, software, and networking topics including. For example: Remote desktop support Desktop applications Enterprise level network architecture Complex LAN/WAN environments VPN technologies (L2TP, IPsec, OpenVPN, etc.) Network security (Cisco, SonicWall, Cradlepoint, etc.) Virtualization technologies (VMWare, Hyper-V, etc.) Various operating systems (Linux, MacOS, Windows) Security protocols (HTTPS, TLS/SSL, AES, etc.) Network protocols (TCP/IP, LDAP, Domain, DHCP, DNS, etc.) Networking and configurations (Switching, routing, firewalls, etc.) Web technologies (XML, HTML, CSS) Cloud Services (Amazon Web Services, Azure, Private Cloud, etc.) Ticketing Systems (ServiceNOW, Zendesk, Connectwise Manage, Remedy, etc.) SKILLS & ABILITIES Education & Experience: 8+ years experience in a technical support, helpdesk, or network support management or similar industry experience. Experience with managing customer facing teams. 2+ years’ experience managing staff of more than 25 people. Demonstrate an ability to collaborate with the US functional manager for driving business objectives Ability to organize and delegate work, and track SLAs towards providing excellent customer service. Preferred certifications include CompTIA Linux+, Network+, CCNA but are not required. Bachelor’s Degree preferred, or equivalent combination of education, training, and experience. Strong communication skills - written and verbal Ability to work effectively with remote teams CAD experience is a plus. Preferred IIT/Prestigious Engineering Institutes. CCNP/CCSP, or equivalent certifications in network administration and security will be a strong plus. Role & responsibilities Preferred candidate profile

Managed and monitored all installed system and infrastructure to ensure the highest level of availability. Provide L1 Level support in LAN, Remote support. Provide Software, Hardware, Network Support and Operating System support . Configuring Microsoft outlook for user and troubleshooting Mail Problem. Basic Networking, peer to peer, Map drive, Data sharing Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role Address user tickets regarding hardware, software and networking installing applications and computer peripherals. Hands-on experience with Windows environments. Knowledge of network security practices and anti-virus programs. Excellent problem-solving and multitasking skills. Customer-oriented attitude. Handling the Printer & WI-FI device in customer location.

Job Profile : Network Engineer(TAC) Experience : 2 - 7years Location : Chennai ( Ambit IT Park) Shift : Rotational Night Shift Work Model : Work from office Key Skills : CCNA or CCNP(Trained/Certified) Education : Any UG/PG Degree / Min 3yrs Diploma Looking for Immediate Joiners only If interested drop your resumes @ asifmeeran.syedizzadeen@movate.com Job Description: Troubleshoot/Diagnose all Level 1 issues from the customers and driving satisfactory resolution of the issues. Troubleshoot Product, Codes and Configuration issues Ensure consistent customer satisfaction Document all communication with customers in the CRM Interface with international customers Timely handoff (escalation) of cases that require technical or political to L2/L3 TAC Primary Skills: OSI layers detailed understanding of each layers function and relevant protocols that operates at each level TCP/IP thorough understanding and clear explanation about windowing/handshake mechanism MAC header structure and use of each fields IP header structure and use of each fields ARP – how ARP works in a Layer 2 and Layer 3 communication Mac address table fields and how a switch uses MAC table for switching decisions ARP table and how a switch uses ARP table Routing Table fields and how a Router uses routing table for routing decisions DHCP protocol messages (clear understanding of DORA process) DHCP operation in layer 2 and layer 3 scenarios (server & client in same vlan or different VLAN) thorough understanding of Broadcast domain and Collision Domain thorough understanding of Unicast, Multicast and Broadcast traffic thorough understanding of Subnetting, Vlan, VTP, 802.1q, STP, Linkage thorough understanding of RIP (version 1 and 2) and OSPF (link states, LSA types, area types, router types, neighbor communication) Difference between Routing and Routed protocols Good troubleshooting approach (from Level 1 to 7 of OSI)

Responsible for L1/L2 helpdesk operations supporting teams across India, Europe & US Support for Microsoft 365, Active Directory, VPN, Wi-Fi & basic network configurations In a GMP-regulated environment Escalate tickets as per ITIL processes . Required Candidate profile Office 365, Azure, Entra, Active Directory Networking: TCP/IP, DNS, DHCP, VPN, VLANs Remote support tools Familiarity with ITIL processes & ticketing platforms Strong English Sachin 70390 15156

Roles and Responsibility Manage and maintain large-scale network storage systems for high availability and performance. Troubleshoot complex network issues using various tools and techniques. Collaborate with cross-functional teams to design and implement new network architectures. Develop and implement disaster recovery plans to minimize downtime. Conduct regular security audits to identify vulnerabilities and implement remediation measures. Provide technical support and training to junior team members. Job Requirements Strong knowledge of network protocols and technologies such as TCP/IP, DNS, and DHCP. Experience with network management tools like SolarWinds and EMC configuration manager (Voyence). Excellent problem-solving skills and the ability to work under pressure. Strong communication and teamwork skills. Ability to adapt to changing priorities and deadlines in a fast-paced environment. Familiarity with ITIL processes and procedures is an added advantage.

Active Directory user management and knowledge of Active Directory, DHCP and DNS Troubleshooting Network connectivity in a LAN/WAN environment Hands-on experience in MS-Outlook configuration & Troubleshooting Hardware and Networking Troubleshooting Required Candidate profile Configure desktop and laptop Hardware and Networking Troubleshooting Networking Concepts Basic server Knowledge Switches and Routers 2014 to 2024 batch can apply Male candidates only

Greetings, We are Hiring for International Technical Support Executive for Pune and Bengaluru *Kindly note this a work from office role with following job location available, cabs are provided by the company Profile - Technical Support Executive - Service Desk (Voice) Job location - Bangalore and Pune Qualification * Graduates * Good Verbal --- communication skills in English *1+ year International Service Desk Experience Salary - Upto 6Lpa Working days -5 (Rotational Shifts) To get your Telephonic Interviews Scheduled kindly reach out to our expert HR's Via Whatsaap/Call *Khushi 7869457739 *kanak 898889979 ## NO PLACEMENT CHARGES ## DIRECT INTERVIEW ## IMMEDIATE JOINING\ Reagrds, HR Team Honey

Designs and manages Cisco-based data networks, ensuring secure and efficient connectivity.

Designs and maintains network infrastructure.

Manage and maintain data network infrastructure using Cisco technologies. Ensure network availability, security, and performance across enterprise systems.

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Enterprise Network Operations Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time educationKey Responsibilities -Provide L2 Network Support and troubleshooting-Deliver the result by adhered to the defined processes like ISO 20000, ISO27001, BS25999-Flexibility towards working on shifts.-Good understand of the Network Architecture of the Organization and ability to deliver results as per the timelines.-Front End Internal, External, and client audits and work towards the closure of the findings. Technical Experience Mandatory--------------Strong technical knowledge on configuring and troubleshooting any of the firewalls preferably Juniper SRX or Palo Alto-Strong technical knowledge on configuring and troubleshooting Switching and Routing Additional Skills-------------------Knowledge on Cloud Technology-Knowledge on Scripting-Knowledge on Wireless Technology-SSL VPN Configuration and Troubleshooting Professional Attributes -Excellent verbal and written communication skills.-Customer handling skills and good interpersonal skills -Ability to take complete ownership of the tasks -High level of initiative and innovative ideas-Positive Attitude towards work-Ability to work as Team-Work independently with minimal assistance Additional Information-Certification on Cloud Technology Experience :2 to 4 years Education:Any degree 15 years of Full time education Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Enterprise Network Operations Good to have skills : Cloud Network OperationsMinimum 2 year(s) of experience is required Educational Qualification : Any degree / 15 years of Full time educationKey Responsibilities -Provide L2 Network Support and troubleshooting-Deliver the result by adhered to the defined processes like ISO 20000, ISO27001, BS25999-Flexibility towards working on shifts.-Good understand of the Network Architecture of the Organization and ability to deliver results as per the timelines.-Front End Internal, External, and client audits and work towards the closure of the findings. Technical ExperienceMandatory--------------Strong technical knowledge on configuring and troubleshooting any of the firewalls preferably Juniper SRX or Palo Alto-Strong technical knowledge on configuring and troubleshooting Switching and Routing- strong technical expertise in configuring and troubleshooting ANY of the firewalls, with a preference for Fortigate or Palo Alto. Additional Skills-------------------Knowledge on Cloud Technology-Knowledge on Scripting-Knowledge on Wireless Technology-SSL VPN Configuration and Troubleshooting Professional Attributes -Excellent verbal and written communication skills.-Customer handling skills and good interpersonal skills -Ability to take complete ownership of the tasks -High level of initiative and innovative ideas-Positive Attitude towards work-Ability to work as Team-Work independently with minimal assistance Additional Information -Certification on Cloud Technology Education:Any degree 15 years of Full-time education Qualification Any degree / 15 years of Full time education

Computer assembling and maintenance. Installation of Operating Systems (Windows 11,Windows 10) Configuring and troubleshooting MS Outlook Installation of software and Data Entry Data Backup and Restore. Troubleshooting of software problems.

Responsibilities: Set up and maintain LAN, WAN, VPN and Wi-Fi networks Work with routers, switches, firewalls and access points. Ensure network availability & performance. Manage network security & compliance. Fluent in English.

Role & responsibilities Assist in installation, configuration, and maintenance of network switches and routers Support deployment and troubleshooting of optical fiber networks Perform basic diagnostics and resolve network connectivity issues Ensure proper routing protocols are followed for efficient data transmission Coordinate with senior engineers during fieldwork and implementation projects Maintain documentation of network configurations and changes Follow safety and technical standards during fiber handling and network setup Preferred candidate profile

Job Title : 4G LTE Optimization Expert Experience : 7 to 8 yrs Notice period : 15 days Location : Noida Job Description : We are seeking highly skilled and experienced 4G LTE Optimization Experts to join our team. The ideal candidate will have a strong understanding of 4G LTE network technologies, optimization techniques, and troubleshooting methodologies. Key Responsibilities : Network Performance Optimization : - Analyze network performance metrics (KPIs) to identify areas for improvement. - Optimize network parameters to enhance coverage, capacity, and quality of service. - Troubleshoot network issues and implement corrective actions. - Conduct drive tests and analyze data to identify network performance bottlenecks. Radio Network Planning and Design : - Participate in radio network planning and design activities, including site selection, frequency planning, and antenna configuration. - Perform RF propagation modeling and simulations to predict network performance. Network Configuration and Maintenance : - Configure and maintain 4G LTE network elements, including base stations, core network equipment, and transport networks. - Implement software upgrades and patches to ensure optimal network performance. Troubleshooting and Problem Solving : - Diagnose and resolve complex network issues, including radio interference, handover failures, and capacity bottlenecks. - Utilize network management tools and diagnostic techniques to identify and isolate problems. Documentation and Reporting : - Prepare detailed technical documentation, including network design documents, optimization reports, and troubleshooting reports. - Present findings and recommendations to technical and non-technical audiences. Required Skills and Experience : - Strong understanding of 4G LTE technologies, including LTE-Advanced features. - Hands-on experience with network optimization tools and techniques. - Proficiency in using network management systems (e.g., NetAct, OSS). - Knowledge of RF propagation principles and RF optimization tools. - Excellent analytical and problem-solving skills. - Strong communication and interpersonal skills. - Ability to work independently and as part of a team. - 7-8 years of total experience with 4-5 years in LTE. Preferred Qualifications : - Certification in 4G LTE technologies (e.g., Nokia, Ericsson). - Experience with 5G NR technologies. - Knowledge of network automation and orchestration tools. If you are a passionate and dedicated 4G LTE Optimization Expert, we invite you to join our team and contribute to the success of our network.

Company Overview With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieveRead on. Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose "” a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose "” people "”then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you. About The Team:The Global Product Reliability Operations Team works cross-functionally with Global Services, Engineering, Cloud Hosting and Management on the effective delivery of UKG's Cloud SaaS offerings.About The Role:The Manager of IT Service Operations provides leadership to a high performing incident, problem and change management team while developing the team's operating model and structure.Other Responsibilities Include: Help in alignment on the vision and 3-year strategic roadmap for the service management team Develop best-in-class standards and implement service management motions (processes, procedures, runbooks and frameworks) Lead the incident management process by providing expertise, influencing decisions, and staying aware and well-versed on status/resolution plans Enable the swift resolution of incidents, minimize downtime, and implement preventive measures to mitigate future issues Drive and facilitate resolution via Teams as an incident commander with excellent executive presence, communications, collaboration skills Collaborate and align with Leaders across Engineering, Sales, Corporate Comms, and Legal to accelerate incident resolution, remove blockers, and provide a high level of service to our customers Actively engage with cross functional teams to ensure Root Cause Analysis (RCAs) and Post Incident Review (PIRs) are complete, review remediation plans to identify areas for improvement, and socialize findings/insights Thrive under pressure with the ability to stay calm, handle conflict, and partner with other UKG teams to drive resolution Coach and mentor individual contributors in their professional development and serve as a role model Develop and monitor key metrics to understand incident trends, as well as operational resilience and readiness Develop and present business reviews on required cadences to executive leadershipBasic Qualifications 5+ years of experience leading a global 24x7 incident management team in an enterprise SaaS environment 10+ years of technical experience (Support, Services, IT, Engineering) at a tech company with exposure working with complex customer base Subject matter expertise in incident management frameworks; awareness of industry standards and best practices Excellent problem-solving and decision-making skills to identify root causes and implement corrective actions Clear and concise communication skills at all levels (written and verbal) Demonstrated ability to collaborate, build credibility, and establish good working relationships with leaders across UKG to ensure solid partnership and alignment Experience managing projects with an ability to influence data-driven decisionsPreferred Qualifications: Experience with working with the following toolsJira, ServiceNow, Salesforce, and Aha Experience working in an Agile technical environment Experience working in a Cloud environment Where we're going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! in the Application and Interview Process UKGCareers@ukg.com

• Assist supporting the End users in their day-to-day basis IT support activities • Monitor performance of information technology systems IT infrastructure • Assuring IT activities are performed within the parameters of applicable laws & regulations

Looking for an Infrastructure engineer who is detail-oriented and proficient with Technologies, Operating systems, networking, Software, and Hardware. The engineer will be responsible for installing, configuring, maintaining, and administrating Windows servers, operating systems, active directory, and VMware. Provided complete IT technical support services and assisted global IT infrastructure setup for Greenfield project Management teams to ensure efficient business processes. Daily Administration & IT/IS Support for Plant Vadodara and Warehouse. Administrating/Monitoring Windows 2012, 2008, PhysicalVMWARE Servers, Application Server, Domain Server, File Server. Work with end-users, resolving their software and hardware issues in an Efficient manner. Configuration of iPhones, Smartphones & IPad, etc. Mail ID and Windows ID creation and configuration CCTV setup and maintains To ensure strict adherence to Companies security policies like portable devices restrictions etc. Active Directory administration for all India locations, Manage Users, groups, and support. Assist, Plan & Implement the up- gradation of Hardware Software on Live Servers Inventory records and License for all IT Assets (software and Hardware) Established process improvement strategies that drove positive changes and resulted in a 100% IT incident remedy rate. BCPDR Plan for IT Infrastructure. Liaising with the external agencies to ensure timely completion of the projects Incorporating technical zero fault suggestions for efficient implementation with the Department Heads. Supervising the use of IT inventory and consumables and ordering as and when required for I T Maintenance and Server room functions Imparting IT Orientation to New Recruits. Planning Prepare yearly CAPEX budget for IT India as per requirements. And Monitoring Vendor Management (ISP/IT consumable/Hardware ) UPS

The Network Engineer role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Network Engineer domain.

Job description 1 year of tech support experience with International BPO (Mandate) Roles and Responsibilities Provide technical support to customers via phone, email, or chat for server and cloud-related issues. Troubleshoot hardware and software problems using various tools such as TSE Process, Network Troubleshooting, and Network Support. EPS (Server support) operates on callback model where the cases are created for the customers and the engineers talk to the customers. Troubleshooting on 2003,2008, 2008r2, SCCM, SCMON, Win XP, Vista, Win7, Win10, Win11Exchange 2007, IIS, ISA. Desired Candidate Profile 1-6 years of experience in a similar role providing technical support for servers and clouds. Proficiency in networking concepts including troubleshooting techniques. Ability to work effectively in a fast-paced environment with multiple priorities. Strong Problem Solving and Troubleshooting Skills & thinks logically. Understanding of Active Directory, DNS, DHCP, System Set up, System Performance and Domain Environment, Boot Process (Backup Process, Types Of Backup, Hyper-V Type 1 & Type 2 , Storage, Server Support . Exp / Knowledge on Microsoft OS Platforms. Candidate should be comfortable to work in 24*7 shifts. Requirements: Graduate / UG (any stream) Excellent communication skills in English (both verbal and written) Basic understanding of technical concepts (networking, OS, hardware/software) Willingness to work in rotational shifts and on rotational offs 1 year of tech support experience with International BPO (Mandate) Perks and Benefits Top Most MNC in Pune. Excellent client incentives. Cab facility. Competitive salary (3 LPA 8 LPA based on experience and performance) Opportunity to work in a fast-paced, international work environment Career growth and upskilling opportunities Interested in Joining? Call HR Ankita : +91 8840819455 Email: ankita2.jobfinder@gmail.com Please share this opportunity with friends who are actively looking for jobs!

Role & responsibilities Install, configure, and troubleshoot Windows/Linux/mac os. To provide support for desktop, laptops, servers, thin clients, tablets, printers, attendance devices, all other IT related hardware. Install and configure enterprise software applications. Monitor system performance and ensure system availability and reliability. Perform regular updates, patches, and security configurations. Manage system, database backup & disaster recovery strategies. Configure and maintain LAN, WAN, VPN, and firewall security. Troubleshoot network connectivity issues. Monitor and optimize network performance. Implement and maintain security policies, including antivirus & access controls. Conduct regular Branch IT audits and actions with TAT. Ensure compliance with industry standards and data protection regulations. Provide technical support to employees for hardware, software, and network-related issues. Manage user accounts, permissions, and access rights. IT inventory Management, documentation and training materials for end-users. IT infrastructure Deployment and maintenance. Coordination with Vendors for warranty, AMC and other IT related support.

Tech Mahindra is Hiring! | Networking Engineer L1 Voice Support Location : Noida SEZ Shift : US Shifts (24x7 Window) | 5 Days Working | Rotational Offs Perks : Both Side Cab Facility Immediate Joiners Only Role Overview :Were looking for a Networking Engineer (L1 Voice Support) with strong technical and communication skills. Qualifications: Technical Graduate (B.Tech, BCA, MCA) or Diploma in IT Certifications in the courses like CCNA, CCNP etc will be an added advantage. Experience: Minimum 1 year of work experience required Skills : Excellent communication skills in English Proficiency in Networking (L1 Support) Compensation : Up to 4.75 LPA How to Apply : Send your CV to: GK00876209@techmahindra.com or share on the below mentioned contact numbers. Gursheen Kaur - 9878633452 Sneha Thakur - 8350975223

System & Network Administrator Experience : 45 Years Job Summary We are looking for a skilled and experienced System & Network Administrator to maintain, support, and enhance our IT infrastructure. The ideal candidate will be responsible for managing servers, networks, user systems, and security frameworks to ensure seamless operations and high system availability. Key Responsibilities System Administration Install, configure, and maintain Windows/Linux servers and desktop systems. Manage Active Directory, DNS, DHCP, Group Policy, and Office 365 environments. Perform regular system upgrades, patch management, and data backups. Monitor system performance, troubleshoot issues, and optimize efficiency. Implement and maintain IT security measures including antivirus, endpoint protection, and access controls. Create and maintain technical documentation for systems and procedures. Network Administration Administer LAN, WAN, VPN, and firewall infrastructure. Configure and manage switches, routers, and firewalls (Cisco, Fortinet, SonicWall). Monitor network traffic and performance, ensuring uptime and reliability. Set up and manage remote access solutions and wireless networks. Ensure secure network architecture with appropriate segmentation and monitoring tools. Support VoIP, video conferencing, and bandwidth management systems. Required Skills & Competencies Solid experience in both Windows and Linux server environments. Strong understanding of networking protocols: TCP/IP, VLAN, VPN, DNS, DHCP. Experience with network and system monitoring tools (e.g., PRTG, SolarWinds, Zabbix). Familiar with virtualization (VMware, Hyper-V) and cloud environments (Azure/AWS basics). Proficiency in scripting (PowerShell, Bash) for automation. Excellent problem-solving skills and ability to work independently. Qualifications Bachelor’s degree in Computer Science, Information Technology, or related field. 4–5 years of proven experience in combined system and network administration roles. Relevant certifications preferred: MCSE, MCSA, CCNA, CCNP, RHCE, CompTIA Network+ .

Troubleshooting Network connectivity in a LAN/WAN environment Hands-on experience in MS-Outlook configuration & Troubleshooting Hardware and Networking Troubleshooting Microsoft outlook Knowledge in DNS,DHCP Active Directory Networking Concepts Required Candidate profile Configure desktop and laptop Excellent problem solving and multitasking skills Hands-on experience in MS-Outlook configuration & Troubleshooting Switches and Routers 2014 to 2024 batch Male candidates