844 Network Support Jobs - Page 15

Dear Candidates, We are hiring for the position of "IT Support Engineer" , Kindly find below details. Payroll Company Name : Rigved Technologies (https://www.rigvedtech.com/) Client : Robert Bosch (https://www.bosch.in/) Job Location : Banner, Pune Experience Required : 1+Years Designation : IT Support Engineer Shift : General (6Days Working) Scope of the Engineer Troubleshoot and resolve day to day IT support for Laptop, Desktop, RF HHD, Printers, Network devices. Wifi access points IT vendor management. Coordinate with external vendors for IT equipment's and support. Need Off-shore Manage service for all the network and other related activities if the on-site engineer needs to escalate to L3 support. Laptop, Desktop, server, network devices Licences Cloud operation support if it comes in future Work independently, providing On-site/Offshore support for client systems Provide technical support to customers via phone, email, chat or at site Document and track customer issues using a ticketing system. Client system Operating system images and deployment for an Industrial client. Install Infra components, such as servers, network devices, power supplies, blade enclosures with support of off-shore team Support of Email systems.

As a Core Network Support Engineer, you will provide 24/7 L2 support for network elements, specializing in fault resolution, IMS, MSC network, and signaling. You will be responsible for network health checks, critical fault management, and coordinating with L3 support for timely fault resolution. You have: Diploma/ Bachelor degree with 6-14 years of experience in Cloud Core Network for 4G & 5G, with hands-on expertise in IMS, MSC, and signaling. Expertise in fault and configuration management, ensuring network reliability and optimal performance. In-depth knowledge of SIP, MAP, CAMEL, Diameter, and other telecom protocols for efficient fault resolution. Expertise in different Linux versions Proficient in scripting with Perl and Shell Well experienced in managing various risks during network changes and upgrades, ensuring performance remains optimal. It would be nice if you also had: Certifications in 5G, IMS, and network protocols. Experience preparing and executing test object lists (TOL). You will provide 24/7 L2 Support for fault resolution for core network elements, ensuring minimal downtime and optimal performance. You will be involved in developing and maintaining scripts for health checks, which will help monitor the network's status and address issues proactively. You will enhance your expertise in network protocols like SIP, MAP, CAMEL, and Diameter to resolve faults effectively. You will be gaining experience working with L3 support for complex fault resolution, developing strong troubleshooting and coordination skills. You will get to learn about the life cycle management of core network elements and how to ensure smooth commissioning and performance after upgrades. You will improve your ability to track KPIs and SLAs, ensuring that network performance meets customer expectations. You will be contributing to process improvements and assisting in maintaining a smooth, efficient operation for ongoing network maintenance. You will begain valuable experience in providing emergency support and handling critical incidents with speed and precision.

Role & responsibilities Should be working in 24/7 Environment. Flexible & willing to work in Rotational shifts (Morning & Afternoon) including weekends & Declared Holidays. Performs L1 & L2 activities to resolve the issues. Performs escalations to IT teams in accordance with departmental standards. Follow standard operating procedures (SOPs) and update documentation as necessary. Work on the Incidents and close them within SLA Learn the Service Management tool and other applications used by the Service Desk. Create and manage network user accounts, Create and manage email and other applications accounts handled by the Service Desk. Assist in special projects as assisgned Propose knowledgebase cases that would be used by the staff and business users to assist in expediting the resolution of reported issues. Update the Service Desk Standard Operating procedures Ability to work 40 hrs/ week and should be flexible to the shift schedule. Good Verbal & Written Communication Skills. Strong Listening & Interpersonal Skills. Ability to function as an effective team member. Ability to do Multitask in critical situations. HOW YOU WOULD CONTRIBUTE: (Responsibilities and tasks associated with the job) *limit to 8-10 bullets Ensuring proactive monitoring Quick response to incidents Documentation Process Learning mindset Team collaboration Shift coverage (24/7/365) Preferred candidate profile

Job: CCTV Operator | Location: Delhi Salary: 20,000–25,000/month Looking for experienced CCTV Operators (2–5 yrs) with ITI/Diploma/B.Tech in CS/EC. Must know CCTV ops, access control, troubleshooting, and security systems.

JOB DESCRIPTION Desktop IT Support Engineer Windows Client Administration Windows 10 / 11 Windows Server Administration – Version 2019/2022 Managing MS SQL, MY SQL and Oracle Database. Managing firewall. Windows Active Directory – user management DNS, DHCP Group Policy Data backup and Network monitoring Troubleshooting Hardware related problems Installing and configuring different types of software’s Monitoring, managing and update antivirus. Knowledge about managed switches Managing different types of routers Configuring Wireless routers Network L1 Support

Job Locations - Bhopal, Jammu, Dehradun, Bihar, Bangalore, Mohali, Delhi NCR Qualifications - Diploma or BSc. in Computer Science, IT, or Electronics. Job Description:- Field Network Helpdesk Responsibilities : Receive and log field connectivity complaints, guide users on basic troubleshooting steps, and escalate unresolved issues to technical teams. Network Core : Monitor core network alerts, log incidents, and escalate performance degradation or outages to higher support levels. Infra Server Helpdesk Responsibilities : - Log server-related issues, assist users with password resets and access problems, and escalate system alerts to administrators. Security Helpdesk Responsibilities: Monitor security dashboards, report suspicious activities, and escalate incidents to security analysts. Application Helpdesk Responsibilities: Log application issues, assist users with login and access problems, and escalate bugs to technical teams.

Role & responsibilities This is a purely field job to provide support for Laptops, Desktops and printers (Inktank, Laser, DMP, Thermal etc.). Employee need to carry spare parts to check and replace parts. Minimum 4 - 5 service calls to be attended on a regular basis. To report to the service manager on daily basis. Experience on usage of mobile app is essential. Preferred candidate profile Freshers (upto 1/2 yrs. experience) with training on computer hardware and networking, who want to make their career in this domain, need to apply. Candidates who can join immediately will be preferable.

IT - Information Technology Systems Administration Key Responsibilities: # Infrastructure & Systems Administration * Administer servers, desktops, network switches, printers, and associated infrastructure. * Install, configure, and maintain IT hardware, software, and peripherals with necessary approvals. * Perform daily system monitoring, log reviews, and ensure scheduled backup operations are completed. * Manage user accounts across IT systems in compliance with SOPs and departmental protocols. * Apply OS and software patches, perform upgrades, and optimize performance as required. * Maintain updated antivirus and security patches, ensuring network security and data protection. * Monitor and ensure network connectivity (LAN/WAN/Internet/Intranet) across the organization. * Administer and maintain physical servers, desktop computers, printers, switches, and backup systems. * Manage VMware ESXi hosts and vSphere environment, including creation, configuration, cloning, snapshot management, and resource allocation for virtual machines. # Backup & Recovery * Conduct daily/weekly/monthly backups verification; ensure successful data recovery procedures. * Manage project data backup, retrieval, and deletion according to SOPs and compliance standards. # Vendor & User Support * Provide daily technical support to end users and escalate complex issues to the HOD or vendors. * Coordinate with telecom vendors for MPLS and connectivity issues and follow up on root cause analysis. # Compliance, Qualification & Validation * Participate in software/hardware qualification (IQ/OQ/PQ), preparation and review of validation protocols and reports. * Ensure software and system modifications are qualified appropriately before use. # Quality System Support * Administer applications in the Quality Control department. * Handle QMS-related activities and ensure system documentation is up to date. * Manage and support users on LIMS and eDMS platforms. * Prepare and modify SOPs and validation master plans. * Coordinate and close observations from internal audits and support during regulatory/customer audits. * Initiate, assess, and close change controls in line with corporate procedures. Other Requirements: * Minimum 5 years of experience in IT administration and quality system environments. * Strong knowledge of server and network infrastructure, backup systems, antivirus, and patch management. * Hands-on experience with GMP-compliant systems, qualification protocols, LIMS/eDMS systems. * Excellent troubleshooting, documentation, and communication skills. * Familiarity with pharma/regulated environments is highly desirable. * Must be flexible with additional responsibilities or changes in job scope as assigned by HOD. * Ability to participate in internal audits, trainings, and regulatory inspection readiness activities.

Looking for a Desktop Support Engineer to troubleshoot hardware, software & basic network issues (IP, DNS, DHCP). Maintain desktops, laptops, printers & peripherals. Support users in a domain environment & manage support tickets efficiently. Required Candidate profile Experience in desktop/IT support Troubleshoot Win & Mac OS Knowledge in TCP/IP, DNS, DHCP, network/gateway support Ticket mgmt (ServiceNow/Jira) Passion to learn new technologies like AWS DevOps Perks and benefits Visit our Company website

Urgently need IT support engineer, Resposibilties Installation & Configuration of Linux and window operating systems . Maintenance of Samsung multifunction and laser printer. Maintenance and troubleshooting of router and switch. Troubleshooting and Maintenance of hardware. Troubleshooting of sever and standalone systems of Suse. Updating of Antivirus and more software. Max Offered Salary 25k/Month(Depends on last salary) Call for More Details 70094 49677-Hr Sushma

Role Designation Looking for an immediate joiner. Position Summary Provide L 1.5 level technical support, service restoration, fulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and Prerequisites: Graduate,with minimum of 1 year of experience into International technical Support Experience of working as a Technical Support agent showing experience of systems, support, diagnostic and resolution Role Overview: As a Technical Support Advocate, you will be the frontline representative for Microsofts consumer products. Your primary responsibility is to assist customers with technical issues related to Microsoft software, hardware, and services. Youll provide timely and effective solutions, ensuring a positive customer experience. Key Responsibilities: 1. Customer Interaction: o Troubleshooting: Diagnose and resolve technical issues reported by customers via phone, chat, or email. o Active Listening: Understand customer concerns, ask relevant questions, and empathize with their situation. o Effective Communication: Clearly explain technical concepts to non-technical users. 2. Product Knowledge: o Microsoft Ecosystem: Develop expertise in Microsoft products, including Windows, Office Microsoft365, Windows on Surface devices, and more. o Updates and Patches: Stay informed about product updates, patches, and known issues. o Self-Service Guidance: Guide customers on using self-help resources and online documentation. 3. Issue Resolution: o Tiered Support: Escalate complex issues to higher tiers when necessary. o Remote Assistance: Provide remote troubleshooting assistance using tools like Microsoft Remote Desktop. o Case Management: Document interactions, solutions, and follow-up actions in the support system. 4. Customer Satisfaction: o First-Contact Resolution: Strive for first-contact resolution whenever possible. o Professionalism: Maintain a positive and professional demeanour even during challenging interactions. o Customer Feedback: Collect feedback and identify areas for improvement. 5. Collaboration: o Cross-Functional Teams: Collaborate with other teams (engineering, product management) to address recurring issues. o Knowledge Sharing: Contribute to internal knowledge bases and share best practices. 6. Quality Assurance: o Adherence to Policies: Follow Microsofts support policies and guidelines. o Quality Metrics: Meet performance metrics related to response time, resolution time, and customer satisfaction. Technical Support Skills: o Assisting with delivering the appropriate post install technical support. o Troubleshooting with post install Software Issues (Windows, Office, Etc., Etc.) cross platform o Assisting with Device Network & Connectivity Issues (Internet, Browsing, Etc.) cross platform Addressing with "How To" Questions Minimum Recommended Agent Skills and Abilities: While additional skills can be developed through training, the following prerequisites are essential for supporting Microsoft consumers: 1. Accounts and Billing Skills: o Account & Payment Management: Proficiency in managing subscriptions, payment options, and customer profiles. o Billing Management: Understand billing processes and assist customers with billing-related inquiries. o Sign-In Assistance: Help customers with sign-in or sign-up processes. o Refunds and Purchases: Assist with refunds and guide customers through product purchases. o Token Redemption: Help customers redeem tokens, gift cards, and promotional codes. 2. Customer Service Skills: o Download Install and Activate (DIA) Skills: Assist with download, install and activation of M365 and Windows products and services. o Assisting with Updating / Upgrading the Product or Service cross platform. o Assisting with purchasing a product or recommend one appropriately. 3. Technical Support Skills: o Assisting with delivering the appropriate post install technical support. o Troubleshooting with post install Software Issues (Windows, Office, Etc., Etc.) cross platform o Assisting with Device Network & Connectivity Issues (Internet, Browsing, Etc.) cross platform Addressing with "How To" Questions Qualifications: • Education: Bachelor’s degree in computer science, Information Technology, or related field (or equivalent experience). • Experience: o Prior experience in technical support or customer service. o Familiarity with Microsoft products and services. o Certifications (e.g., Microsoft Certified: Azure Fundamentals, M365 Fundamentals) are a plus. • Skills: o Excellent communication skills (verbal and written). o Problem-solving abilities. o Patience and empathy. o Ability to work in a fast-paced environment. As a Technical Support Advocate, you’ll play a crucial role in ensuring Microsoft’s customers have a smooth experience with their products. Your dedication to solving their technical challenges will contribute to customer loyalty and satisfaction. call suman@7848820047 call anusha@7815982900 call kavya@7849020010

Job Title: - IT Helpdesk Desktop Support Manager / LEAD EDUCATIONAL QUALIFICATION : Bachelors degree in engineering or Diploma in Engineering (Recognized University) preference will be given to candidate degree in Computer Engineering or Electronics or Electronics and Telecommunication or B.SC with related field experience. YEARS OF EXPERIENCE : Relevant Experience of 14-18 years with Minimum 3 to 5 years in performing Helpdesk Management as Manager handling team of 7 to 10 helpdesk staff members For B.E. Candidate & 15 to 20 years of Experience for Diploma in Engineering Candidate with 5 to 8 years of experience in Managerial Role J OB TYPE (Please Mention) : OFS-I Permanent JOB LOCATION : Bangalore JOB REQUIREMENTS : Proven work experience as a Help desk manager Hands-on experience with help desk and remote-control software Solid technical background with an ability to give instructions to a non-technical audience Customer Service oriented with a problem-solving attitude Excellent written and verbal communications skills Team management skills, very good knowledge of Engineering software Scripting and programming skills, Knowledge of Active Directory, Office365 & Patch management Software like HCL BIGFIX, IVANTI, Microsoft WSUS etc. highly desired Implementation of ISMS Controls for End Points JOB DESCRIPTION: Manage the help desk team and evaluate performance Ensure internal customer service is timely and accurate daily Recruit, train and support help desk representatives and technicians Contribute to improving customer support by actively responding to queries and handling complaints Management of All IT Assets, Engineering Software installation, Software Support for Teams , Office, Outlook etc. Antivirus uptime, Encryption software for Laptop PC Scanning for Illegal Software or crack or keygens Management of Helpdesk Ticketing Systems, Co-ordination with All the senior management members and VIP Support Co-ordination with OEM for SRs and with OEM like Dell for the part replacement or resolution of hardware issues Develop daily, weekly and monthly reports on help desk teams productivity Responsible for providing the technical support that cant be completed by Help Desk Support Technicians. This usually involves critical issues, such as an application failing to load or severe hardware malfunctions. Must be able to delegate tasks to Helpdesk Technicians and motivate them to complete given tasks. This involves constantly training and mentoring Technicians to ensure their work exhibits consistent quality Must have analytical skills to look at trends and figure out the root cause of issues with both hardware and software Must have problem solving skills to create and implement solutions for hardware and software issues. Helpdesk Manager must be able to use problem solving skills to best utilize his team in fixing issues Must exhibit leadership when he takes ownership of a critical issue and rally his team to efficiently address the issue. Must be able to co-ordinate helpdesk related matters of constructions sites Must have good written and spoken English Skills & ability to communicate with various stakeholders, End Users, Vendors and Senior Management If you are Interested please share your resume to Hemanth.g@modec.com

Role & responsibilities lease find the Job Description below for your reference. HR PATH The HR Path Group, a global player in HR consulting, supports its clients in their HR transformation projects, both on the human and the tools (HRIS). We operate in Europe, America and Asia-Pacific, for our key accounts and SMEs, in order to offer them global support in the development of their HR strategy. Advise to Run ! HR Path, Global Leader in HR solutions ADVISE: We support our clients in the transformation of their HR function, through a redefinition of their HR organization and their HRIS digitalization. IMPLEMENT: As a partner of the main publishers on the market, we carry out technical and functional implementation projects for all HRIS solutions (SaaS or On-Premise): Cegid, Cornerstone, HR Access, Oracle HCM, PeopleSoft, Sage, SAP HCM, SAP SuccessFactors, ServiceNow, Silaexpert, TalentSoft and Workday. RUN: Thanks to our global payroll expertise, we offer our clients several levels payroll outsourcing For more information, visit https://www.hr-path.com/en/about-us/ YOUR MISSIONS As an IT Support Technician, you will work with the IT helpdesk dedicated to the Group's users to provide assistance, support and operational readiness of their systems. Your main activities will be the following: Maintain user environments in operational condition Ensure operating systems are running smoothly Diagnosing a hardware/software malfunction Technical assistance to users Manage daily IT support requests Write technical documentation for users Travel is to be expected YOUR PROFILE You have at least 2 years of experience in a similar position You have an appetite for systems and applications Network knowledge would be a plus You enjoy working in an international environment: you have a good level of English You are recognized for your autonomy, excellent communication and organizational skills, as well as your team spirit And you want to join a professional and caring team, which will help you improve your skills WHAT WE OFFER A stimulating work environment at the heart of an entrepreneurial and international culture A cross-functional nature of our activities, which encourages team collaboration and excellence Numerous opportunities for development (horizontal, vertical, international mobility) Annual salary changes on the anniversary date that value performance Multiple training opportunities (in-house university, certifications) Certified Happy at Work, we offer a good life balance with the possibility of teleworking. A friendly working atmosphere (quarterly team activities, annual international seminar) Preferred candidate profile

Posted On 11th Jun, 2025 : Overseeingandmanagingallaspectsofthecompany'sITinfrastructure,systems,andsecurity.This includesplanning,implementing,andmaintainingtechnologysolutionsto supportthecompany's foodproduction,distribution,andsalesoperations.Theyalsoensuredatasecurityandcompliance withindustryregulations. KeyResponsibilities Overseeandmaintainthecompany'sITinfrastructure,includinghardware,software, networks,andservers,ensuringoptimalperformanceandreliability. AdministerandtroubleshootITsystems,includingoperatingsystems,securitytools, applications,andemailsystems. Implementandmaintaindatasecuritymeasures,suchastwo-factorauthentication,to protectsensitiveinformation. Managesoftwarelicenses,hardwareprocurement,anddeployment,ensuringefficient resourceutilization. Providetechnicalsupporttoemployeesacrossalldepartments,addressinghardware, software,andnetwork-relatedissues. Ensurecompliancewithindustryregulationsandstandardsrelatedtodatasecurityand privacy. ManagerelationshipswithITvendors,includingcontractnegotiationandperformance monitoring. ProvidetrainingtoemployeesontheuseofITsystemsandtools. Collaboratewithotherdepartments,suchasmarketing,sales,andfinance,tounderstand theirITneedsanddevelopappropriatesolutions. Qualifications BachelorsdegreeinInformationTechnology,ComputerScience,orrelatedfield Minimumof5yearsofexperienceinITManagement Abilitytoworkunderpressureandhandlemultiplepriorities Excellentleadershipandcommunicationskills Key Skills : Company Profile The Culinary Expeditionstartedoff as a Bakery which later diversified to bacome a fusion food chain. Overall501-1,000 employees working. Best and famous cafe/restraurant in Ahmedabad.

Configure desktop and laptop Active Directory user management and basic knowledge of Active Directory, DHCP and DNS Troubleshooting Network connectivity in a LAN/WAN environment Hands-on experience in MS-Outlook configuration & Troubleshooting Required Candidate profile Knowledge of network security practices and anti-virus programs Excellent problem solving and multitasking skills Basic server Knowledge 2014 to 2024 batch can apply Male candidates only

Skill required: Network Billing Operations - Problem Management Designation: Network & Svcs Operation Assoicate Qualifications: Any Graduation Years of Experience: 1-3years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Helps transform back office and network operations, reduce time to market and grow revenue, by improving customer experience and capex efficiency, and reducing cost-to-serveGood Customer Support Experience preferred with good networking knowledgeManage problems caused by information technology infrastructure errors to minimize their adverse impact on business and to prevent their recurrence by seeking the root cause of those incidents and initiating actions to improve or correct the situation. What are we looking for Helps transform back office and network operations, reduce time to market and grow revenue, by improving customer experience and capex efficiency, and reducing cost-to-serveGood Customer Support Experience preferred with good networking knowledge Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Team Leadership and Management: Lead and mentor the L2 network support team, ensuring that they adhere to operational standards, follow best practices, and deliver timely solutions to network issues. Provide guidance and training to team members on advanced troubleshooting techniques, network architecture, and technologies. Assign tasks and responsibilities to L2 engineers and monitor their progress. Conduct performance reviews and identify opportunities for skills development within the team. Network Troubleshooting and Issue Resolution: Serve as the primary point of escalation for complex network issues that cannot be resolved by L2 engineers. Troubleshoot and resolve advanced network problems related to LAN, WAN, VPN, firewalls, routers, switches, and other critical network infrastructure components. Work closely with L3 teams for complex network configurations and escalations. Network Design and Implementation: Assist in the design, configuration, and implementation of network infrastructure upgrades or expansions. Collaborate with senior engineers to develop network plans, including hardware selection, network topology, and capacity planning. Ensure the implementation of network changes follows best practices and minimizes network downtime. Performance Monitoring and Optimization: Oversee the monitoring of network performance using tools like SolarWinds, Nagios, or PRTG. Analyze performance metrics and identify areas for optimization. Implement performance improvements, including load balancing, route optimization, and network segmentation. Network Security Oversight: Ensure that network security protocols are followed and assist with configuring firewalls, VPNs, ACLs, and other security measures. Monitor the network for security threats and coordinate with security teams to mitigate risks. Assist in incident response and post-mortem analysis for security incidents. Documentation and Reporting: Maintain comprehensive and up-to-date documentation on network configurations, diagrams, IP addressing schemes, and troubleshooting processes.

Network & Server Installation and Trouble shooting .Assistance in initial installation of Servers & workstations, NW Switches , WiFi NW , Firewall & Configuration Remote Desktop & online guidance Required Candidate profile Technical Knowledge on Basic NW & Server HW and OS installation & Configuration Experience on analyze & Trouble Shooting technical problems.

Network Monitoring

Network Monitoring

**"Exciting Call Center Opportunities!** - Apply once, get access to multiple job openings under one roof. - JobShop offers the best BPO jobs in Bangalore with immediate openings, competitive pay, and growth potential. Start your journey today! 1. Technical Support English + Hindi (5 days working + 2 way Cab) Work Location : Bengaluru, whitefield Salary upto 30,000 per month Minimum 1 year experience a must Call HR Zaan - 6360065418 Or 9964080000 . You can also visit our website jobshop.ai to chat with our HR Recruiters 2. International Technical Support (Non Voice) - US Shift (5 days working + 2 way Cab) Work Location : Bengaluru, whitefield Salary upto 26,000 per month Minimum 1 year experience a must Call HR Zaan - 6360065418 Or 9964080000 . You can also visit our website jobshop.ai to chat with our HR Recruiters 3. International Customer Support (Non Voice) - US Shift (5 days working + 1 way Cab) Work Location : Bengaluru, Manyata Tech Park Salary upto 26,000 per month Minimum 1 year experience a must Call HR Zaan - 6360065418 Or 9964080000 . You can also visit our website jobshop.ai to chat with our HR Recruiters 4. International Customer Support ( Voice) - US Shift (5 days working + 1 way Cab) Work Location : Bengaluru, Bellandur Tech Park Salary upto 32,000 per month Minimum Fresher or 1 year experience a must Call HR Zaan - 6360065418 Or 9964080000 . You can also visit our website jobshop.ai to chat with our HR Recruiters 5. International Customer Support ( Voice) - US Shift (5 days working + 1 way Cab) Work Location : Bengaluru, Bellandur Tech Park Salary upto 40,000 per month 1 year experience a must Call HR Zaan - 6360065418 Or 9964080000 . You can also visit our website jobshop.ai to chat with our HR Recruiters

Senior Advisor Technical Support NOTE - NOTICE PERIOD OF MORE THAN A WEEK WILL TOTALLY NOT WORK SO APPLY ACCORDINGLY LOOKING ONLY FOR IMMEDIATE JOINERS CTC Up to 8LPA( Depending Upon Last 25 % - 35 % Hike ) Top Most MNC in Pune Freshers Can Also Apply Excellent client incentives. Cab facility. Opportunity to work in a fast-paced, international work environment Excellent communication skills in English (both verbal and written) Willingness to work in rotational shifts and on rotational offs Interested in Joining? Call HR Ankita : +91 8840819455 Email: ankita2.jobfinder@gmail.com Please share this opportunity with friends who are actively looking for jobs!

As a Technical Support Engineer specializing in Voice Support, you will be the key point of contact for providing technical support via voice channels. You will handle a range of technical issues, ensuring incidents are resolved efficiently following the ITIL Incident Management process. You will own the lifecycle of each ticket from logging through resolution, to maintaining clear and continuous communication with customers. The role demands strong technical troubleshooting across software, hardware, and networking systems. Experience in supporting customers from Europe and the US is crucial. Role & responsibilities : Deliver technical support via voice and email, adhering to ITIL Incident Management processes. Manage and update service tickets, ensuring timely resolution and high customer satisfaction. Own incident lifecycles from initial logging to closure, including conducting customer follow-ups and satisfaction surveys. Provide telephonic support for end users, coordinating with vendors and collaborating with internal problem management and other departments. Proactively monitor systems and execute escalation procedures where necessary. Troubleshoot a wide range of technical issues, including application support (off-the-shelf and custom), VPN software, printers, and collaboration tools. Support password reset tools, and remote control tools, and resolve issues related to MS Windows, Office suites, desktops, laptops, peripherals, and network connectivity. Assist with troubleshooting communication and collaboration platforms, including audio/video conferencing tools. Engage effectively with internal and external stakeholders to maintain smooth operations and timely issue resolution. Communicate system alerts and important updates to users regularly. Take on additional responsibilities and participate in professional development opportunities as required. Preferred candidate profile Proven experience in troubleshooting Windows operating systems. Proficiency with Active Directory, Azure, Office 365, VPN, MFA, and RDP. Familiarity with troubleshooting printers and multifunction devices (MFDs). A minimum of 5 years of experience in a technical support role within an International IT Service Desk or application support environment. Prior experience supporting customers in Europe and the US. Strong skills in customer management, problem-solving, and interpersonal communication. Exceptional verbal and written communication skills in English.

Troubleshoot and resolve issues Perform system maintenance and data cleanup Manage user accounts and profiles Monitor network activity. Conduct in-house application training Requirements Strong Windows OS & Linux knowledge. Good in communication.

Configure desktop and laptop Active Directory user management and basic knowledge of Active Directory, DHCP and DNS Troubleshooting Network connectivity in a LAN/WAN environment Hands-on experience in MS-Outlook configuration & Troubleshooting Required Candidate profile Knowledge of network troubleshooting, Ethernet and IP configuration Basic server Knowledge Microsoft outlook Hardware and Networking Troubleshooting 2014 to 2024 batch can apply Male candidates only