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1.0 - 4.0 years
2 - 5 Lacs
Chennai
Work from Office
Job Profile : Network Engineer(TAC) Experience : 1 - 4years Location : Chennai ( Ambit IT Park) Shift : Rotational Night Shift Work Model : Work from office Key Skills : CCNA or CCNP(Trained/Certified) Education : Any UG/PG Degree /Min 3yrs Diploma Looking for Immediate Joiners only Job Description: Job Responsibility: Troubleshoot/Diagnose all Level 1 issues from the customers and driving satisfactory resolution of the issues. Troubleshoot Product, Codes and Configuration issues Ensure consistent customer satisfaction Document all communication with customers in the CRM Interface with international customers (via Phone Support) Timely handoff (escalation) of cases that require technical or political to L2 TAC Primary Skills: OSI layers detailed understanding of each layers function and relevant protocols that operates at each level TCP/IP thorough understanding and clear explanation about windowing/handshake mechanism MAC header structure and use of each fields IP header structure and use of each fields ARP how ARP works in a Layer 2 and Layer 3 communication Mac address table fields and how a switch uses MAC table for switching decisions ARP table and how a switch uses ARP table Routing Table fields and how a Router uses routing table for routing decisions DHCP protocol messages (clear understanding of DORA process) DHCP operation in layer 2 and layer 3 scenarios (server & client in same vlan or different VLAN) thorough understanding of Broadcast domain and Collision Domain thorough understanding of Unicast, Multicast and Broadcast traffic thorough understanding of Subnetting, Vlan, VTP, 802.1q, STP, Linkage thorough understanding of RIP (version 1 and 2) and OSPF (link states, LSA types, area types, router types, neighbor communication) Difference between Routing and Routed protocols Good troubleshooting approach (from Level 1 to 7 of OSI) How ARP learns the mac address in same subnet and different subnet Difference between hub,layer2 switch and layer 3 switch and router DHCP DORA process sender IP,mac and port number and destination IP,mac and port number OSI: how to troubleshoot in network with help of OSI model. Data link header Ip header TCP header Regards Karthick karthick.kumaraguru@movate.com
Posted 3 weeks ago
1.0 - 6.0 years
2 - 5 Lacs
Chennai
Work from Office
Job Profile : Network Engineer(TAC) Experience : 1 - 7years Location : Chennai ( Ambit IT Park) Shift : Rotational Night Shift Work Model : Work from office Key Skills : CCNA or CCNP(Trained/Certified) Education : Any UG/PG Degree /Min 3yrs Diploma Looking for Immediate Joiners only Job Description: Job Responsibility: Troubleshoot/Diagnose all Level 1 issues from the customers and driving satisfactory resolution of the issues. Troubleshoot Product, Codes and Configuration issues Ensure consistent customer satisfaction Document all communication with customers in the CRM Interface with international customers (via Phone Support) Timely handoff (escalation) of cases that require technical or political to L2 TAC Primary Skills: OSI layers detailed understanding of each layers function and relevant protocols that operates at each level TCP/IP thorough understanding and clear explanation about windowing/handshake mechanism MAC header structure and use of each fields IP header structure and use of each fields ARP – how ARP works in a Layer 2 and Layer 3 communication Mac address table fields and how a switch uses MAC table for switching decisions ARP table and how a switch uses ARP table Routing Table fields and how a Router uses routing table for routing decisions DHCP protocol messages (clear understanding of DORA process) DHCP operation in layer 2 and layer 3 scenarios (server & client in same vlan or different VLAN) thorough understanding of Broadcast domain and Collision Domain thorough understanding of Unicast, Multicast and Broadcast traffic thorough understanding of Subnetting, Vlan, VTP, 802.1q, STP, Linkage thorough understanding of RIP (version 1 and 2) and OSPF (link states, LSA types, area types, router types, neighbor communication) Difference between Routing and Routed protocols Good troubleshooting approach (from Level 1 to 7 of OSI) How ARP learns the mac address in same subnet and different subnet Difference between hub,layer2 switch and layer 3 switch and router DHCP DORA process sender IP,mac and port number and destination IP,mac and port number OSI: how to troubleshoot in network with help of OSI model. Data link header Ip header TCP header Regards Deepu Deebathra.Abrahamgnanadass@movate.com
Posted 3 weeks ago
2.0 - 5.0 years
4 - 7 Lacs
Chennai
Work from Office
CCNA Global Certification from CISCO ( Network ) with min 2 Year experience is must Provide prompt and accurate information to address customer inquiries related to network issues. -5 days working ( US shift timings ) -2 way cab facility. Required Candidate profile Minimum Graduation along with 2+yrs exp in network & technical support Should be comfortable with Rotational US Shifts (5 Days working) Call / What's app HR - Dharshana 9121280921.
Posted 3 weeks ago
0.0 - 1.0 years
3 - 4 Lacs
Chennai
Work from Office
•Configuration and Troubleshooting of Routers, Switches. •Troubleshooting of routing protocols •Experience in troubleshooting of Switches using TELNET and SSH. •TCP/IP sub-netting and configuring IP addresses. INTERESTED CALL HR JESSI 98439 87011 Required Candidate profile •Troubleshooting performance issues like CPU, memory & Link utilization of various devices. •Configuration & troubleshooting of L1/L2 technologies ONLY MALE CANDIDATES FRESHERS ARE WELCOME
Posted 3 weeks ago
1.0 - 6.0 years
2 - 5 Lacs
Chennai
Work from Office
Job Profile : Network Engineer(TAC) Experience : 1 - 7years Location : Chennai ( Ambit IT Park) Shift : Rotational Night Shift Work Model : Work from office Key Skills : CCNA or CCNP(Trained/Certified) Education : Any UG/PG Degree /Min 3yrs Diploma Looking for Immediate Joiners only Job Description: Job Responsibility: Troubleshoot/Diagnose all Level 1 issues from the customers and driving satisfactory resolution of the issues. Troubleshoot Product, Codes and Configuration issues Ensure consistent customer satisfaction Document all communication with customers in the CRM Interface with international customers (via Phone Support) Timely handoff (escalation) of cases that require technical or political to L2 TAC Primary Skills: OSI layers detailed understanding of each layers function and relevant protocols that operates at each level TCP/IP – thorough understanding and clear explanation about windowing/handshake mechanism MAC header structure and use of each fields IP header structure and use of each fields ARP – how ARP works in a Layer 2 and Layer 3 communication Mac address table fields and how a switch uses MAC table for switching decisions ARP table and how a switch uses ARP table Routing Table fields and how a Router uses routing table for routing decisions DHCP protocol messages (clear understanding of DORA process) DHCP operation in layer 2 and layer 3 scenarios (server & client in same vlan or different VLAN) thorough understanding of Broadcast domain and Collision Domain thorough understanding of Unicast, Multicast and Broadcast traffic thorough understanding of Subnetting, Vlan, VTP, 802.1q, STP, Linkage thorough understanding of RIP (version 1 and 2) and OSPF (link states, LSA types, area types, router types, neighbor communication) Difference between Routing and Routed protocols Good troubleshooting approach (from Level 1 to 7 of OSI) How ARP learns the mac address in same subnet and different subnet Difference between hub,layer2 switch and layer 3 switch and router DHCP DORA process sender IP,mac and port number and destination IP,mac and port number OSI: how to troubleshoot in network with help of OSI model. Data link header Ip header TCP header Regards Asif Meeran asifmeeran.syedizzadeen@movate.com
Posted 3 weeks ago
2.0 - 7.0 years
2 - 3 Lacs
Chennai
Work from Office
Dear Candidates, We are seeking a skilled and motivated Layer-2 Technical Deployment Engineer with a minimum of 2 years of hands-on experience in networking, switches, firewalls, wireless access points (WAP), servers, storage, operating systems, and Active Directory . The ideal candidate will be responsible for deploying, configuring, and troubleshooting IT infrastructure solutions, ensuring seamless integration with existing environments while maintaining high standards of performance and security. Key Responsibilities: 1. Network Deployment & Configuration : Install, configure, and maintain Layer-2 and Layer-3 network switches and routers. Configure VLANs, trunking, and port security on switches. Optimize network performance by conducting regular analysis and troubleshooting. 2. Firewall & Security Implementation : Deploy and configure firewalls for securing network perimeters. Apply and manage access control lists (ACLs) and VPN configurations. 3. Wireless Access Points (WAP) : Set up, configure, and optimize wireless access points for stable and secure connectivity. Perform site surveys and troubleshooting for wireless networks. 4. Servers & Storage : Install and configure physical and virtual servers, including Windows and Linux-based environments. Set up and manage storage solutions such as SAN and NAS. Perform server monitoring, patching, and backup configurations. 5. Operating Systems : Install, configure, and troubleshoot Windows and Linux operating systems. Apply updates and ensure compliance with security policies. 6. Active Directory Management : Configure and manage Active Directory (AD) services, including user account management, Group Policy, and domain trusts. Maintain AD security and resolve any directory-related issues. 7. Technical Documentation & Reporting : Create and maintain deployment, configuration, and troubleshooting documentation. Provide timely status updates to stakeholders during deployment projects. 8. Client Interaction : Work closely with clients to understand requirements and provide technical solutions. Offer post-deployment support and training when necessary. 9. Collaboration & Teamwork : Collaborate with cross-functional teams, including pre-sales, project managers, and technical support teams. Participate in technical discussions and contribute to knowledge sharing. Required Skills & Qualifications: 1. Technical Expertise : Strong understanding of Layer-2 and Layer-3 networking concepts, including VLANs, STP, and routing protocols. Hands-on experience with switches (Cisco, HP, or equivalent), firewalls (Fortinet, Palo Alto, or similar), and wireless access points. Familiarity with server and storage hardware, operating systems, and virtualization platforms. 2. Certifications (Preferred) : CCNA or equivalent certification in networking. CompTIA Network+ or Security+. Microsoft certifications like MCSA or Azure Fundamentals. Contact Details: Kindly forward your profile careers@layots.com
Posted 3 weeks ago
1.0 - 2.0 years
2 - 3 Lacs
Bhubaneswar, Chandigarh, Pune
Work from Office
We are looking L1 & L2 engineers for our MNC clients Basic Desktop support, Basic Network Support work with installation, configuration, and ongoing usability of desktop. Works with Help Desk work as per the established standards and guidelines. Required Candidate profile Ready to Join in 15 days, Pic-up - Drop ,Food Facilities are optional (If available) Telephonic interview is possible for other Mumbai Location
Posted 3 weeks ago
0.0 - 5.0 years
3 - 8 Lacs
Pune
Work from Office
Job description NOTE - NOTICE PERIOD OF MORE THAN A WEEK WILL TOTALLY NOT WORK SO APPLY ACCORDINGLY LOOKING ONLY FOR IMMEDIATE JOINERS We do have openings for Freshers and Experienced for Technical Support ( Hardware Networking ) Strong Technical knowledge is must like BIOS , POST , Hardware Components , O365 Work Location - Pune Freshers are also welcome or up to 1 year of tech support experience 1 Yr of Tech Support With International BPO On Papers (Mandate) Roles and Responsibilities Provide technical support to customers via phone, email, or chat for server and cloud-related issues. Troubleshoot hardware and software problems using various tools such as TSE Process, Network Troubleshooting, and Network Support. EPS (Server support) operates on callback model where the cases are created for the customers and the engineers talk to the customers. Troubleshooting on 2003,2008, 2008r2, SCCM, SCMON, Win XP, Vista, Win7, Win10, Win11Exchange 2007, IIS, ISA. Desired Candidate Profile 1-6 years of experience in a similar role providing technical support for servers and clouds. Proficiency in networking concepts including troubleshooting techniques. Ability to work effectively in a fast-paced environment with multiple priorities. Strong Problem Solving and Troubleshooting Skills & thinks logically. Understanding of Active Directory, DNS, DHCP, System Set up, System Performance and Domain Environment, Boot Process (Backup Process, Types Of Backup, Hyper-V Type 1 & Type 2 , Storage, Server Support . Exp / Knowledge on Microsoft OS Platforms. Candidate should be comfortable to work in 24*7 shifts. Requirements: Graduate / UG (any stream) Excellent communication skills in English (both verbal and written) Basic understanding of technical concepts (networking, OS, hardware/software) Willingness to work in rotational shifts and on rotational offs 1 year of tech support experience with International BPO (Mandate) Perks and Benefits Top Most MNC in Gurgaon and Pune. Excellent client incentives. Cab facility. Competitive salary (3 LPA 8.5 LPA based on experience and performance) Opportunity to work in a fast-paced, international work environment Career growth and upskilling opportunities Interested in Joining? Call HR Ankita : +91 8840819455 Email: ankita2.jobfinder@gmail.com Please share this opportunity with friends who are actively looking for jobs!
Posted 4 weeks ago
3.0 - 5.0 years
3 - 5 Lacs
Bengaluru
Work from Office
Experience in providing Desktop & Help Desk Support, troubleshooting and resolving technical issues. Know Windows OS, iOS, macOS and Android environments. Know Active Directory, Group Policy, and other enterprise-level IT systems.
Posted 4 weeks ago
0.0 years
1 - 2 Lacs
Chennai
Work from Office
Troubleshooting Network connectivity in a LAN/WAN environment Configure desktop and laptop Networking Concepts Hands-on experience in MS-Outlook configuration & Troubleshooting Hardware and Networking Troubleshooting Microsoft outlook Required Candidate profile Knowledge of network troubleshooting,Ethernet and IP configuration Knowledge in DNS,DHCP Active Directory Basic server Knowledge Switches and Routers 2014 to 2024 batch can apply Male candidates only
Posted 4 weeks ago
2.0 - 5.0 years
2 - 2 Lacs
Chennai
Work from Office
Provide technical support for both hardware and software issues our users encounter Manage the configuration and operation of client-based computer operating systems Monitor the system daily and respond immediately to security or usability concerns Create and verify backups of data Respond to and resolve help desk requests Upgrade systems and processes as required for enhanced functionality and security issue resolution Administrate infrastructure, including firewalls, databases, malware protection software and other processes Review application logs Install and test computer-related equipment For further clarifications feel free to contact Shemial Kumar - HR 8189959313
Posted 4 weeks ago
1.0 - 4.0 years
3 - 6 Lacs
Bengaluru
Work from Office
About this opportunity: We are currently seeking an innovative and dedicated Automated Operations Engineer to join our team at Ericsson. The role carries significant responsibility as you will be leading the coordination, support, and execution of 1st Level proactive and reactive maintenance activities. This is integral to ensure that services provided to our valued customers are consistently available and performing to the highest standards, in alignment with our Service Level Agreement (SLA). If you are passionate about continuous improvement and delivering superior service, we would love to hear from you. What you will do: - Engage in 1st Level Service Monitoring and Event Management. - Manage Service and Resource Alarm Handling. - Contribute to Resource and Service Performance Monitoring. - Oversee Security Event Monitoring. - Facilitate Incident Identification. - Support Capacity and Performance Investigations. The skills you bring: - Bachelor s degree in IT, Telecommunications, or a related engineering field. - 1 4 years of hands-on experience in network support, troubleshooting, and alarm monitoring. - Strong problem-solving skills with a customer-centric approach. - Good communication skills to coordinate with internal teams, vendors, and customers. - Experience with network monitoring tools and ticketing systems. - Understanding of telecom infrastructure and hardware components. - Ability to work under pressure and manage multiple incidents simultaneously.
Posted 4 weeks ago
1.0 - 4.0 years
2 - 6 Lacs
Bengaluru
Work from Office
We are currently seeking an innovative and dedicated Automated Operations Engineer to join our team at Ericsson. The role carries significant responsibility as you will be leading the coordination, support, and execution of 1st Level proactive and reactive maintenance activities. This is integral to ensure that services provided to our valued customers are consistently available and performing to the highest standards, in alignment with our Service Level Agreement (SLA). If you are passionate about continuous improvement and delivering superior service, we would love to hear from you. What you will do: - Engage in 1st Level Service Monitoring and Event Management. - Manage Service and Resource Alarm Handling. - Contribute to Resource and Service Performance Monitoring. - Oversee Security Event Monitoring. - Facilitate Incident Identification. - Support Capacity and Performance Investigations. The skills you bring: - Bachelor s degree in IT, Telecommunications, or a related engineering field. - 1 4 years of hands-on experience in network support, troubleshooting, and alarm monitoring. - Strong problem-solving skills with a customer-centric approach. - Good communication skills to coordinate with internal teams, vendors, and customers. - Experience with network monitoring tools and ticketing systems. - Understanding of telecom infrastructure and hardware components. - Ability to work under pressure and manage multiple incidents simultaneously.
Posted 4 weeks ago
3.0 - 6.0 years
3 - 6 Lacs
Gurugram
Work from Office
• Addressing user tickets for issues regarding hardware, software, and networking. • Assisting customers through installing applications and computer peripherals. • Providing technical support either by visiting on-site or through remote-access systems. • Providing IT networks and customer services to users inside and outside the company. • Guide users with step-by-step instructions to resolve the issues. • Customising the desktop applications as per the needs of users and clients. • Advising on software and hardware upgrades. • Maintaining a log of job tickets and maintenance tasks. • Send the unresolved issues to the next level of the support team. • Ensuring that the client systems are working fine. • Creating technical reports and manuals. • Keep up with current breakthroughs in computing technology and research its reviews. Roles and Responsibilities • Addressing user tickets for issues regarding hardware, software, and networking. • Assisting customers through installing applications and computer peripherals. • Providing technical support either by visiting on-site or through remote-access systems. • Providing IT networks and customer services to users inside and outside the company. • Guide users with step-by-step instructions to resolve the issues. • Customising the desktop applications as per the needs of users and clients. • Advising on software and hardware upgrades. • Maintaining a log of job tickets and maintenance tasks. • Send the unresolved issues to the next level of the support team. • Ensuring that the client systems are working fine. • Creating technical reports and manuals. • Keep up with current breakthroughs in computing technology and research its reviews.
Posted 4 weeks ago
3.0 - 5.0 years
4 - 7 Lacs
Bengaluru
Work from Office
IT Infrastructure & Support Engineer Job Description --- Job Title: IT Infrastructure & Support Engineer Location: Bengaluru Department: Engineering Reporting To: IT Manager Experience Level: 3-5 Years Employment Type: Full-time --- Job Summary We are seeking a proactive and detail-oriented IT Infrastructure & Support Engineer to join our IT team. This role will support the IT Manager and collaborate with our current System Administrator to manage the office infrastructure, provide day-to-day technical support, and assist in maintaining a secure and compliant IT environment. --- Key Responsibilities Administer and support Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive, licensing, onboarding/offboarding) Configure, monitor, and troubleshoot firewalls (e.g., Fortinet, SonicWall), routers, and switches Provide technical support for Windows, Linux (Ubuntu/CentOS), and macOS Handle desktop/laptop issues, perform installations, upgrades, and patch management Assist in managing cloud environments (Azure/AWS preferred) Maintain and update IT asset inventory: tagging, lifecycle management, license tracking Deploy, manage, and monitor Endpoint Protection and Data Loss Prevention (DLP) solutions Support internal/external audits and help maintain compliance with ISO 27001, SOC 2, and internal IT policies Create and maintain IT documentation, including procedures, network diagrams, and asset records Collaborate with third-party vendors and service providers when necessary Monitor overall system performance and proactively resolve issues --- Key Requirements 3-5 years of hands-on experience in IT support, infrastructure, or system administration Strong technical knowledge of: Microsoft 365 Administration Firewall and network device configuration Endpoint Protection & DLP solutions Operating systems: Windows, Linux, macOS Familiarity with Azure, AWS, or other cloud platforms Understanding of IT asset management best practices Exposure to compliance frameworks like ISO 27001, SOC 2 Strong troubleshooting skills and the ability to work with the team. Excellent verbal and written communication skills --- Preferred Certifications (Optional but desirable) Microsoft Certified: Azure Fundamentals / Microsoft 365 Administrator CompTIA Security+ / Network+ Cisco CCNA / Fortinet NSE (Level 12) ITIL Foundation
Posted 4 weeks ago
1.0 - 2.0 years
2 - 3 Lacs
Bengaluru
Work from Office
Position : Associate System Admin Qualification: Any Degree Job Location: Banashankari III Stage, Bengaluru Job Type: Full Time Workdays: Monday to Friday Benefits: Statutory benefits, Medical Insurance, Paid leaves etc. Salary: 2-3 L CTC per annum including (PF, ESI, other statutory benefits) Work Venue: M/s. Conceptia Software Technologies Pvt Ltd #22, 2nd Floor, 100ft Ring Road, 6th Block, Banashankari III Stage, III Phase, Bengaluru 560085 Job Role: Configure internal systems. Diagnose and troubleshoot technical issues. Supervise the Operations team. Upgrade the network infrastructure. Install servers, devices and firewalls. Train new system users and set up their accounts. Monitor the performance of servers, software and hardware. Ensure the smooth deployment of new applications. Update technical documentation
Posted 4 weeks ago
1.0 - 2.0 years
10 - 15 Lacs
Mumbai
Work from Office
Vuram Technology Solutions Pvt Ltd is looking for Contract Employee position, IT Network Engineer to join our dynamic team and embark on a rewarding career journey Collaborate with cross-functional teams to achieve strategic outcomes Apply subject expertise to support operations, planning, and decision-making Utilize tools, analytics, or platforms relevant to the job domain Ensure compliance with policies while improving efficiency and outcomes
Posted 4 weeks ago
2.0 - 6.0 years
4 - 6 Lacs
Bengaluru
Work from Office
Greetings, We are Hiring for International Technical Support Executive for Bengaluru *Kindly note this a work from office role with following job location available, cabs are provided by the company Profile - Technical Support Executive - Service Desk (Voice) Job location - Bangalore Qualification * Graduates * Good Verbal --- communication skills in English *2+ year International Service Desk Experience Salary - Upto 6Lpa Working days -5 (Rotational Shifts) To get your Telephonic Interviews Scheduled kindly reach out to our expert HR's Via Whatsaap/Call *Khushi 7869457739 *kanak 898889979 ## NO PLACEMENT CHARGES ## DIRECT INTERVIEW ## IMMEDIATE JOINING Reagrds, HR Team Honey
Posted 4 weeks ago
0.0 years
1 - 2 Lacs
Chennai
Work from Office
Active Directory user management and knowledge of Active Directory, DHCP and DNS Troubleshooting Network connectivity in a LAN/WAN environment Hands-on experience in MS-Outlook configuration & Troubleshooting Hardware and Networking Troubleshooting Required Candidate profile Excellent problem solving and multitasking skills Basic server Knowledge Knowledge of network troubleshooting, Ethernet and IP configuration 2014 to 2024 batch can apply Male candidates only
Posted 4 weeks ago
6.0 - 7.0 years
9 - 12 Lacs
Bengaluru
Remote
Looking for IT & Network Manager/Administrator to manage & secure IT systems, networks, cloud platforms(AWS/Azure/GCP), & VDI(VMware/Citrix). Responsibilities include network/system/cloud management, security, Tier 2/3 support, & vendor coordination. Required Candidate profile Must have 3+ yrs experience, strong troubleshooting skills, and knowledge of SCCM/Intune. Relevant certifications are a plus.
Posted 4 weeks ago
2.0 - 6.0 years
6 - 7 Lacs
Pune
Work from Office
Greetings we are looking for networking Engineers in Pune Please Note *This is a WFO Profile. *All the interviews are only in Walkin Mode in respective cities *Need minimum 2 year full time experience post Graduation *Trainee and internship experience not considered Job Description: Good Exposure on firewall administrative support including Troubleshooting, configuration changes, Upgrades, compliance, Monitoring, and backup. Good understanding on security technologies including Site to site VPN, SSL VPN, NAT, ACL, IPS and NGFW features would be preferable. Exposure on Security Tools like Algosec, FMC, JSP and CSM would be Good. Warm Regards, Prajit Grover HR TEAM KVC CONSULTANTS LTD.
Posted 4 weeks ago
1.0 - 6.0 years
3 - 6 Lacs
Hyderabad
Work from Office
Role Designation Looking for an immediate joiner. Position Summary Provide L 1.5 level technical support, service restoration, fulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and Prerequisites: Graduate,with minimum of 1 year of experience into International technical Support Experience of working as a Technical Support agent showing experience of systems, support, diagnostic and resolution Role Overview: As a Technical Support Advocate, you will be the frontline representative for Microsofts consumer products. Your primary responsibility is to assist customers with technical issues related to Microsoft software, hardware, and services. Youll provide timely and effective solutions, ensuring a positive customer experience. Key Responsibilities: 1. Customer Interaction: o Troubleshooting: Diagnose and resolve technical issues reported by customers via phone, chat, or email. o Active Listening: Understand customer concerns, ask relevant questions, and empathize with their situation. o Effective Communication: Clearly explain technical concepts to non-technical users. 2. Product Knowledge: o Microsoft Ecosystem: Develop expertise in Microsoft products, including Windows, Office Microsoft365, Windows on Surface devices, and more. o Updates and Patches: Stay informed about product updates, patches, and known issues. o Self-Service Guidance: Guide customers on using self-help resources and online documentation. 3. Issue Resolution: o Tiered Support: Escalate complex issues to higher tiers when necessary. o Remote Assistance: Provide remote troubleshooting assistance using tools like Microsoft Remote Desktop. o Case Management: Document interactions, solutions, and follow-up actions in the support system. 4. Customer Satisfaction: o First-Contact Resolution: Strive for first-contact resolution whenever possible. o Professionalism: Maintain a positive and professional demeanour even during challenging interactions. o Customer Feedback: Collect feedback and identify areas for improvement. 5. Collaboration: o Cross-Functional Teams: Collaborate with other teams (engineering, product management) to address recurring issues. o Knowledge Sharing: Contribute to internal knowledge bases and share best practices. 6. Quality Assurance: o Adherence to Policies: Follow Microsofts support policies and guidelines. o Quality Metrics: Meet performance metrics related to response time, resolution time, and customer satisfaction. Technical Support Skills: o Assisting with delivering the appropriate post install technical support. o Troubleshooting with post install Software Issues (Windows, Office, Etc., Etc.) cross platform o Assisting with Device Network & Connectivity Issues (Internet, Browsing, Etc.) cross platform Addressing with "How To" Questions Minimum Recommended Agent Skills and Abilities: While additional skills can be developed through training, the following prerequisites are essential for supporting Microsoft consumers: 1. Accounts and Billing Skills: o Account & Payment Management: Proficiency in managing subscriptions, payment options, and customer profiles. o Billing Management: Understand billing processes and assist customers with billing-related inquiries. o Sign-In Assistance: Help customers with sign-in or sign-up processes. o Refunds and Purchases: Assist with refunds and guide customers through product purchases. o Token Redemption: Help customers redeem tokens, gift cards, and promotional codes. 2. Customer Service Skills: o Download Install and Activate (DIA) Skills: Assist with download, install and activation of M365 and Windows products and services. o Assisting with Updating / Upgrading the Product or Service cross platform. o Assisting with purchasing a product or recommend one appropriately. 3. Technical Support Skills: o Assisting with delivering the appropriate post install technical support. o Troubleshooting with post install Software Issues (Windows, Office, Etc., Etc.) cross platform o Assisting with Device Network & Connectivity Issues (Internet, Browsing, Etc.) cross platform Addressing with "How To" Questions Qualifications: • Education: Bachelors degree in computer science, Information Technology, or related field (or equivalent experience). • Experience: o Prior experience in technical support or customer service. o Familiarity with Microsoft products and services. o Certifications (e.g., Microsoft Certified: Azure Fundamentals, M365 Fundamentals) are a plus. • Skills: o Excellent communication skills (verbal and written). o Problem-solving abilities. o Patience and empathy. o Ability to work in a fast-paced environment. As a Technical Support Advocate, youll play a crucial role in ensuring Microsoft’s customers have a smooth experience with their products. Your dedication to solving their technical challenges will contribute to customer loyalty and satisfaction. call suman@7848820047 call anusha@7815982900 call ishitha@7829423175 call harshitha@7848820045
Posted 4 weeks ago
0.0 - 2.0 years
1 - 4 Lacs
Mohali, Chandigarh, Panchkula
Work from Office
Roles and Responsibilities Hiring Fresher/ Exp Graduates/ 12th Role - Analyst Backend Process Ability to comprehend information/data set Ability to deliver work as per agreed accuracy service levels along with good efficiency Communication with onshore team for getting the resolutions on pending information Transaction processing and Data Entry of customer details. Research and resolve like kind Quality replacements Provide Quick and effective resolution to customer's queries Desired Candidate Profile Good analytical and problem solving skills. Freshers can apply Prior experience in Banking and/or Insurance industry or crafting global solutions will be preferred. Ability to balance team and client discussions and to communicate verbally and through emails with businesses. Perks and Benefits International Domestic Call Centre Email/Chat/Voice Hindi and English Domestic and International call Center WhatsApp number 9781021114 No Fees Call 9988350971 01725000971 7508062612 9988353971 Age Limit 18 to 32 12th or Graduate any degree or diploma can apply Salary 15000 to 35000 and incentive 1 lakh
Posted 4 weeks ago
4.0 - 8.0 years
5 - 10 Lacs
Tenkasi
Work from Office
We are looking for a skilled Network Engineer to join our team. The ideal candidate will have hands-on experience with networking concepts, devices, security, and troubleshooting. You will be responsible for maintaining and improving our network infrastructure, ensuring smooth and secure operations. Key Responsibilities: Configure, manage, and troubleshoot network devices (switches, routers, firewalls). Handle IP addressing , subnetting , and network topologies (star, bus, ring). Monitor network performance using tools like ping , traceroute , and network monitoring software . Ensure network security by managing firewalls, VPNs, and following best practices (AAA, IDS/IPS). Work with TCP/IP , DNS , DHCP , and other key protocols. Troubleshoot connectivity issues and resolve network problems quickly. (Optional) Collaborate with Windows Server administrators on domain controllers, GPOs, and server security. Requirements: Strong understanding of network fundamentals (IP, MAC, subnetting). Experience with network devices (switches, routers, firewalls). Familiarity with network protocols (TCP/UDP, DNS, DHCP). Knowledge of network security principles (AAA, common threats, mitigation). Hands-on experience with network troubleshooting tools . (Preferred) Experience with Windows Server environments . Preferred Certifications (not mandatory): CCNA , CompTIA Network+ , or similar. Desired Profile: Looking for candidates who can join Immediately or within 15 days of time. Job Location: Tenkasi Kindly apply only if you are in Tenkasi or can re-locate to the location, others please excuse. If interested share your updated resume to hrbpo.vidhya@gmail.com
Posted 1 month ago
0.0 years
1 - 2 Lacs
Chennai
Work from Office
Active Directory user management and knowledge of Active Directory, DHCP and DNS Troubleshooting Network connectivity in a LAN/WAN environment Hands-on experience in MS-Outlook configuration & Troubleshooting Hardware and Networking Troubleshooting Required Candidate profile Knowledge of network troubleshooting, Ethernet and IP configuration Networking Concepts Basic server Knowledge Configure desktop and laptop 2014 to 2024 batch can apply Male candidates only
Posted 1 month ago
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