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2.0 - 5.0 years
2 - 3 Lacs
Hyderabad
Work from Office
Responsibilities: Configure switches & routers Troubleshoot internet issues Monitor networks for performance & security Maintain LAN, VLAN & firewall configurations Provide network support to clients Cafeteria Travel allowance
Posted 3 weeks ago
2.0 - 4.0 years
2 - 3 Lacs
Chennai
Work from Office
We are seeking a skilled System Administrator to manage and support our organization's IT infrastructure. The ideal candidate should have hands-on experience in ERP systems , network support , operating system installations , data migration , and desktop support . Key Responsibilities: Install, configure, and maintain operating systems (Windows/Linux) on desktops and servers. Provide technical support for ERP software and coordinate with ERP vendors for troubleshooting. Manage user access , backups, and data transfers across systems. Monitor and maintain LAN/WAN , switches, routers, firewalls, and internet connectivity. Perform routine hardware and software troubleshooting for desktops, laptops, and printers. Handle data migration , system backups, and disaster recovery plans. Maintain inventory of IT assets and ensure security compliance. Support end-users in day-to-day IT-related issues through remote or onsite troubleshooting. Ensure timely updates and patch management for all systems and applications. Required Skills & Qualifications: Bachelors degree in Computer Science, IT, or related field. 3+ years of proven experience as a System Administrator or Network Administrator. Good knowledge of ERP systems (e.g., SAP, Tally, Odoo, or any custom ERP). Experience in configuring and maintaining Windows and Linux operating systems.
Posted 3 weeks ago
0.0 years
0 - 2 Lacs
Noida
Work from Office
HCLTech conducting WALK IN for Telecom Provisioning & Activation Executive (Fresher)- 15July25. Job Title: Telecom Provisioning & Activation Executive (Fresher) Location: [Noida 5 days WFO] Department: Network Operations / Service Delivery Experience Required: 01 Year Education: Bachelor's Degree Job Summary: We are looking for enthusiastic and detail-oriented fresh graduates to join our telecom provisioning and activation team. This role involves configuring and activating telecom services (like MPLS, broadband, voice circuits) for enterprise and residential customers. You will be trained to use internal tools and systems to support service delivery. Key Responsibilities: Assist in provisioning telecom services such as data, voice, VPN, and leased lines based on customer requirements. Perform service activation and validation using standard scripts and configuration templates. Coordinate with internal teams (engineering, field ops, service assurance) to ensure timely delivery of services. Monitor order queues and handle provisioning tasks through OSS/BSS tools. Track and escalate delays or configuration issues proactively. Document completed tasks and update customer provisioning status. Maintain accurate records of network elements, circuits, and customer configurations. Participate in shift operations and ensure SLA adherence. What Youll Learn: Basics of telecom architecture (Layer 1, 2, and 3) Understanding of provisioning systems like Cramer, Siebel, Remedy, etc. Configuring network devices (Cisco, Juniper, Huawei) Exposure to IP Address management, VLANs, and routing protocols Real-time coordination between cross-functional telecom teams Use of service delivery tools and ticketing systems Skills & Qualifications: Good communication skills (verbal and written) Basic understanding of networking concepts (IP address, routing, switching) Eagerness to learn telecom infrastructure and systems Attention to detail and ability to follow processes Willingness to work in shifts (including night shifts or weekends, if required) Familiarity with MS Excel and reporting tools is a plus Preferred Certifications (not mandatory): Cisco CCNA (Beginner Level) NOC or Telecom Network Fundamentals Training Career Path: This role opens pathways to becoming a Provisioning Specialist, Network Engineer, OSS/BSS Analyst, or Service Delivery Manager over time. Interview Location: - HCL Technologies: -A- 8 & 9, Sector 60, Noida, Uttar Pradesh 201301 Walk-in Date- 15 July 2025 Timing- 11am-4pm Interested candidates please visit the campus with resume and ID proof. Contact Person- Shivangi Sharma
Posted 3 weeks ago
5.0 - 10.0 years
3 - 7 Lacs
Gurugram
Work from Office
About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : EPIC Systems Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the applications and resolving any technical glitches that may arise. Your expertise in EPIC Systems and problem-solving skills will be instrumental in maintaining the efficiency and reliability of the systems. Roles & Responsibilities:Epic Analyst will provide primary support for their designated application/module.Take on more advanced issues that arise during the project for their application area and will take on more complex tasks with respect to system configuration, testing and administration.Provide on-going system support and maintenance based on support rosterRespond in a timely manner to system issues and requestsConduct investigation, assessment, evaluation and deliver solutions and fixes to resolve system issues.Handle and deliver Service Request / Change Request / New Builds Perform system monitoring, such as error queues, alerts, batch jobs, etc and execute the required actions or SOPsPerform/support regular / periodic system patch, maintenance and verification.Perform/support the planned system upgrade work, cutover to production and post cutover support and stabilizationPerform/support the work required to comply with audit and security requirements.Require to overlap with client business or office hours Comply with Compliance requirements as mandated by the project Professional & Technical Skills: - Must To Have Skills: Certified in epic modules (RWB,Epic Care link,Haiku,Healthy Planet,Mychart,Rover,Willow ambulatory,Cogito, Ambulatory, Clindoc, Orders, ASAP, RPB, RHB, HIM Identity,HIM ROI, HIM DT, Cadence, Prelude, GC, Optime, Anesthesia, Beacon, Willow Imp, Cupid, Pheonix, Radiant, Beaker AP, Beaker CP, Bridges, Clarity, Radar, RWB)- Experience in troubleshooting and resolving application issues. Additional Information:- The candidate should have a minimum of 5 years of experience in EPIC Systems.- This position is based at our Mumbai office.- A 15 years full time education is required. Qualification 15 years full time education
Posted 3 weeks ago
5.0 - 10.0 years
3 - 7 Lacs
Bengaluru
Work from Office
About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : EPIC Systems Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the applications and resolving any technical glitches that may arise. Your expertise in EPIC Systems and problem-solving skills will be instrumental in maintaining the efficiency and reliability of the systems. Roles & Responsibilities:Epic Analyst will provide primary support for their designated application/module.Take on more advanced issues that arise during the project for their application area and will take on more complex tasks with respect to system configuration, testing and administration.Provide on-going system support and maintenance based on support rosterRespond in a timely manner to system issues and requestsConduct investigation, assessment, evaluation and deliver solutions and fixes to resolve system issues.Handle and deliver Service Request / Change Request / New Builds Perform system monitoring, such as error queues, alerts, batch jobs, etc and execute the required actions or SOPsPerform/support regular / periodic system patch, maintenance and verification.Perform/support the planned system upgrade work, cutover to production and post cutover support and stabilizationPerform/support the work required to comply with audit and security requirements.Require to overlap with client business or office hours Comply with Compliance requirements as mandated by the project Professional & Technical Skills: - Must To Have Skills: Certified in epic modules (RWB,Epic Care link,Haiku,Healthy Planet,Mychart,Rover,Willow ambulatory,Cogito, Ambulatory, Clindoc, Orders, ASAP, RPB, RHB, HIM Identity,HIM ROI, HIM DT, Cadence, Prelude, GC, Optime, Anesthesia, Beacon, Willow Imp, Cupid, Pheonix, Radiant, Beaker AP, Beaker CP, Bridges, Clarity, Radar, RWB)- Experience in troubleshooting and resolving application issues. Additional Information:- The candidate should have a minimum of 5 years of experience in EPIC Systems.- This position is based at our Chennai office.- A 15 years full time education is required. Qualification 15 years full time education
Posted 3 weeks ago
1.0 - 3.0 years
4 - 8 Lacs
Chennai
Work from Office
About The Role Skill required: Network Billing Operations - Problem Management Designation: Network & Svcs Operation Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Helps transform back office and network operations, reduce time to market and grow revenue, by improving customer experience and capex efficiency, and reducing cost-to-serveGood Customer Support Experience preferred with good networking knowledgeManage problems caused by information technology infrastructure errors to minimize their adverse impact on business and to prevent their recurrence by seeking the root cause of those incidents and initiating actions to improve or correct the situation. What are we looking for Helps transform back office and network operations, reduce time to market and grow revenue, by improving customer experience and capex efficiency, and reducing cost-to-serveGood Customer Support Experience preferred with good networking knowledge Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation
Posted 3 weeks ago
1.0 - 3.0 years
4 - 8 Lacs
Bengaluru
Work from Office
About The Role Skill required: Network Planning & Engineering - Passive Optical Networks Designation: Network & Svcs Operation Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Helps transform back office and network operations, reduce time to market and grow revenue, by improving customer experience and capex efficiency, and reducing cost-to-serveLooking for a candidate who has expertise in Networking and has good knowledge on fundamentals of Network, concepts like OSI Model and ProtocolsA passive optical network (PON) is a fiber-optic telecommunications technology for delivering broadband network access to end-customers. Its architecture implements a point-to-multipoint topology, in which a single optical fiber serves multiple endpoints by using unpowered (passive) fiber optic splitters to divide the fiber bandwidth between multiple access points. What are we looking for Written and verbal communicationAgility for quick learningAdaptable and flexibleAbility to work well in a teamAbility to meet deadlines Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation
Posted 3 weeks ago
1.0 - 5.0 years
1 - 1 Lacs
Surat
Work from Office
Role & responsibilities Provide first level troubleshooting for network related issues in Branches, ATM sites (onsite and offsite) and escalate if necessary Coordinate with branches and field support engineers of the successful bidder and engineers of the link service providers for resolving connectivity issues Handle link related tasks like - Commissioning of new leased lines / MPLS links, Shifting and realigning of leased/MPLS circuits, upgrading of leased/MPLS circuits, Surrendering of circuits and other required link maintenance tasks Coordinate with NOC engineers for resolution of issues Raise manual tickets if necessary for any issues and follow up for resolution Responsible for LAN of Zonal office building and coordinating with LAN Cabling vendor appointed by the Bank for issue resolution. Provide network related IT assistance to EDP officers in Zonal Office for commissioning of links at new branch, shifting of branches, closure of branches. Provide monthly report on network availability within the area of operations. Conduct monthly review meetings and submit the MoM to HO. Receive call from branches, raise the ticket if not available in system and inform the ticket number. Update branch about the status of the ticket.
Posted 3 weeks ago
1.0 - 4.0 years
3 - 5 Lacs
Bengaluru
Work from Office
Job Title: L1 Technical Support Executive Job Summary: We are seeking a highly motivated and technically skilled L1 Technical Support Executive to provide exceptional technical support to our customers. The ideal candidate will have excellent problem-solving skills, a strong technical foundation, and a customer-centric approach. Key Responsibilities: 1. Technical Support: Provide Level 1 technical support to customers via phone, email, chat, and ticketing systems. 2. Troubleshooting: Troubleshoot and resolve technical issues related to our products and services, using available resources and tools. 3. Issue Resolution: Resolve customer complaints and issues in a timely and professional manner, escalating complex issues to L2/L3 support teams as needed. 4. Documentation: Maintain accurate and detailed records of customer interactions, including technical issues, resolutions, and follow-up actions. 5. Knowledge Base: Contribute to the development and maintenance of the knowledge base, including technical articles, FAQs, and troubleshooting guides. 6. Customer Satisfaction: Ensure high levels of customer satisfaction, responding promptly to customer inquiries and resolving issues efficiently. 7. Team Collaboration: Collaborate with internal teams, including sales, engineering, and logistics, to ensure seamless customer support. Requirements: 1. Education: Bachelor's degree in Computer Science, Information Technology, or a related field. 2. Experience: 0-2 years of experience in technical support, preferably in a similar industry. 3. Technical Skills: Basic understanding of computer hardware, software, and networking fundamentals. 4. Communication Skills: Excellent written and verbal communication skills, with the ability to communicate technical information to non-technical customers. 5. Certifications: Relevant certifications, such as CompTIA A+, Cisco CCNA, or equivalent, are a plus. Company name : solid systems global Contract job of one year (may gets extendable based on the performance) Shifts type : US shifts (Night shifts, rotational shifts, 5 days working, 2 days off) Location : HBR layout, Bangalore
Posted 3 weeks ago
1.0 - 3.0 years
4 - 8 Lacs
Noida
Work from Office
About The Role Skill required: Network Billing Operations - Problem Management Designation: Network & Svcs Operation Associate Qualifications: Any Graduation Years of Experience: 1 - 3 Years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Helps transform back office and network operations, reduce time to market and grow revenue, by improving customer experience and capex efficiency, and reducing cost-to-serveGood Customer Support Experience preferred with good networking knowledgeThis team is responsible for managing problems caused by information technology infrastructure errors to minimize their adverse impact on business and to prevent their recurrence by seeking the root cause of those incidents and initiating actions to improve or correct the situation. What are we looking for Ability to perform under pressureProblem-solving skillsDetail orientationResults orientationCommitment to quality Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation
Posted 3 weeks ago
5.0 - 10.0 years
3 - 7 Lacs
Hyderabad
Work from Office
About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : EPIC Systems Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the applications and resolving any technical glitches that may arise. Your expertise in EPIC Systems and problem-solving skills will be instrumental in maintaining the efficiency and reliability of the systems. Roles & Responsibilities:Epic Analyst will provide primary support for their designated application/module.Take on more advanced issues that arise during the project for their application area and will take on more complex tasks with respect to system configuration, testing and administration.Provide on-going system support and maintenance based on support rosterRespond in a timely manner to system issues and requestsConduct investigation, assessment, evaluation and deliver solutions and fixes to resolve system issues.Handle and deliver Service Request / Change Request / New Builds Perform system monitoring, such as error queues, alerts, batch jobs, etc and execute the required actions or SOPsPerform/support regular / periodic system patch, maintenance and verification.Perform/support the planned system upgrade work, cutover to production and post cutover support and stabilizationPerform/support the work required to comply with audit and security requirements.Require to overlap with client business or office hours Comply with Compliance requirements as mandated by the project Professional & Technical Skills: - Must To Have Skills: Certified in epic modules (RWB,Epic Care link,Haiku,Healthy Planet,Mychart,Rover,Willow ambulatory,Cogito, Ambulatory, Clindoc, Orders, ASAP, RPB, RHB, HIM Identity,HIM ROI, HIM DT, Cadence, Prelude, GC, Optime, Anesthesia, Beacon, Willow Imp, Cupid, Pheonix, Radiant, Beaker AP, Beaker CP, Bridges, Clarity, Radar, RWB)- Experience in troubleshooting and resolving application issues. Additional Information:- The candidate should have a minimum of 5 years of experience in EPIC Systems.- This position is based at our Hyderabad office.- work from office is mandatory for all working days- A 15 years full time education is required. Qualification 15 years full time education
Posted 3 weeks ago
15.0 - 20.0 years
3 - 7 Lacs
Pune
Work from Office
About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Enterprise Network Operations Good to have skills : NAMinimum 0-2 year(s) of experience is required Educational Qualification : Any degree 15 years of Full time educationKey Responsibilities -Provide L2 Network Support and troubleshooting-Deliver the result by adhered to the defined processes like ISO 20000, ISO27001, BS25999-Flexibility towards working on shifts.-Good understand of the Network Architecture of the Organization and ability to deliver results as per the timelines.-Front End Internal, External, and client audits and work towards the closure of the findings. Technical Experience Mandatory----Strong technical knowledge on configuring and troubleshooting any of the firewalls preferably Juniper SRX or Palo Alto-Strong technical knowledge on configuring and troubleshooting Switching and Routing Additional Skills----Knowledge on Cloud Technology-Knowledge on Scripting-Knowledge on Wireless Technology-SSL VPN Configuration and Troubleshooting Professional Attributes -Excellent verbal and written communication skills.-Customer handling skills and good interpersonal skills -Ability to take complete ownership of the tasks -High level of initiative and innovative ideas-Positive Attitude towards work-Ability to work as Team-Work independently with minimal assistance Additional Information-Certification on Cloud Technology Education:Any Degree or 3 Year Diploma Qualification Any degree 15 years of Full time education
Posted 3 weeks ago
10.0 - 18.0 years
5 - 12 Lacs
Hyderabad
Work from Office
Roles and Responsibilities Manage network infrastructure, including hardware installation, configuration, and maintenance of HPLC, GC, QC applications, empower and other server applications Provide technical support for desktop administration tasks such as troubleshooting and resolving issues related to software applications. Troubleshoot and resolve complex network problems using various tools and techniques. Collaborate with team members to ensure seamless operation of instrumentation systems. Perform routine maintenance tasks to prevent equipment failures and optimize system performance. Desired Candidate Profile 8-15 years of experience in Network Administration or pharma field. B.Tech/B.E. degree in Information Technology or a related field (or equivalent). Strong knowledge of networking protocols (e.g., TCP/IP), operating systems (Windows/Linux), and troubleshooting techniques. Experience working with industrial automation systems is an added advantage.
Posted 3 weeks ago
0.0 years
1 - 3 Lacs
Chennai
Work from Office
Troubleshooting Network connectivity in a LAN/WAN environment Hands-on experience in MS-Outlook configuration & Troubleshooting Hardware and Networking Troubleshooting Microsoft outlook Knowledge in DNS,DHCP Active Directory Networking Concepts Required Candidate profile Excellent problem solving and multitasking skills Knowledge of network troubleshooting, Ethernet and IP configuration Basic server Knowledge 2014 to 2024 batch can apply Male candidates only
Posted 3 weeks ago
8.0 - 11.0 years
5 - 14 Lacs
Bengaluru
Work from Office
Job Title: Network & Systems Administrator Job Level: Individual Contributor Experience: 8-11 years Primary Skills: Windows System Administration, Network Administration Secondary Skills: HTTP, SSL/TLS, SOAP, Cloud Knowledge POSITION SUMMARY: The Technology Support Specialist is responsible for providing IT and Security support related to computer systems, hardware, and software to the Securonix global staff. This role is integral to the continued operations of the company by ensuring that our employees have the technology and tools functioning as needed to perform their job duties in a secure fashion. POSITION RESPONSIBILITIES: Perform administration and internal support of PCs, laptops, mobile devices, printers, servers, and other related equipment located on-site and in satellite offices. Respond to telephone calls, emails and help ticket requests for technical support. Identify, research, and resolve technical problems with timely resolution and follow-up. Diagnose requests to determine level of technical assistance required; if unable to resolve problem, escalate the request to the proper resource Provision and deprovision process of user accounts, system access, and overall directory service management Monitor and maintain technology to ensure maximum access and efficient operations. Assist with security operations and compliance initiatives. Assist with managing internal and external vulnerability scanning and penetration testing. Assist in creating and maintaining security policies, procedures, and standards documentation. Ensure software and firmware patching is scheduled and performed on a regular basis. Monitor vulnerability tracking services for new security alerts, vulnerabilities, and exposures for internal and production systems. Notify IT staff of new vulnerabilities and coordinates the installation of security patches. Monitor logs on a regular basis and creates security reports based on that information as needed. Supports ongoing security efforts by coordinating the remediation of security vulnerabilities. Assist with planning and implementing future software and hardware upgrades. Complete security and compliance assessments and questionnaires as required by our clients. Conduct security and compliance assessments of our vendors. REQUIRED SKILLS: Bachelors degree in computer science, Computer Engineering, Network Security, Information Security, Information Technology or equivalent work experience. Minimum of 3-4 years working as a Windows System Administrator, Network Administrator, Security Analyst or similar role. Minimum of 1 year customer service experience in a fast-paced help desk or customer contact environment. Advanced knowledge in Directory Services, DNS, Group Policy, and DHCP Expertise in computer hardware and software systems and programs including but not limited to emails, industry specific software, telecommunications, video conferencing systems and software, AV equipment, computer networks, network administration and network installation. Intermediate understanding of HTTP, SSL/TLS, SOAP, and reverse proxies Basic understanding of a cloud environment and infrastructure (AWS, Azure, Google Cloud, etc.) Basic understanding of Security Information & Event Management (SIEM) concepts and functionality Intermediate incident response experience Basic experience with configuration and troubleshooting of network switches, routers, and firewalls. Knowledge of networking including TCP/IP Basic understanding of routing Troubleshoot technical issues. Physically set up workstations for new employees including new CPU's, monitors and related components (i.e., keyboards, mouse, speakers, webcam, etc.) Ability to work independently, analyse data, take and recommend appropriate actions with minimal supervision. Superior analytical, organizational and problem-solving abilities Excellent written and oral communication skills Must work flexible hours, including late nights and weekends, Prioritize multiple "High Priority" request for most efficient operations, Ability to remain patient and professional when faced with difficult situations,
Posted 3 weeks ago
0.0 - 2.0 years
2 - 3 Lacs
Chennai, Bengaluru
Work from Office
Job Title: Technical Support Executive International Voice Process Location: Chennai (Work from Office) Salary: 3.0 – 3.5 LPA Experience: 6 Months to 1 Year in International Technical Support (Voice) Shift: Rotational shifts (including night shifts and rotational week offs) 24/7 support environment Job Description: We are looking for a motivated and technically skilled individual to join our International Technical Support team in Chennai. The role involves handling voice-based technical queries from international customers, diagnosing and resolving hardware, software, and basic networking issues. You will play a critical role in delivering excellent customer service while resolving technical concerns quickly and efficiently. Key Responsibilities: Handle inbound calls from international customers (US/UK) regarding technical issues. Provide first-level troubleshooting for: Operating systems (Windows/macOS) Internet and Wi-Fi connectivity issues Email setup/configuration (Outlook, Gmail, etc.) Software installation, updates, and basic application errors Peripheral device issues (printers, webcams, headsets) Use remote desktop tools (TeamViewer, AnyDesk) to assist customers. Log customer issues in ticketing systems like Zendesk or Freshdesk. Escalate unresolved problems to higher-level support when necessary. Ensure high levels of customer satisfaction and adhere to quality metrics. Required Skills: Strong spoken English with a neutral/global accent. Excellent technical troubleshooting ability (hardware/software/networking). Familiarity with common operating systems and internet troubleshooting. Basic understanding of DNS, IP configuration, and email protocols (POP/IMAP). Experience with remote support and ticketing tools. Eligibility Criteria: 6 months to 1 year of experience in an international technical voice process. Graduation or Diploma (any stream; technical background preferred). Willingness to work in rotational shifts, including nights and weekends. Tools & Technologies: Remote Tools: TeamViewer, AnyDesk Ticketing Tools: Zendesk, Freshdesk, ServiceNow Troubleshooting Commands: ipconfig, ping, tracert (basic level) Career Growth Path: Senior Technical Support Associate Quality Analyst / Process Trainer Team Leader / SME Internal IT Support please share your CV : kaveri.pattar@winborn.in monisha.vishwanath@winborn.in call :8951310412 /9663810229
Posted 3 weeks ago
1.0 - 3.0 years
0 - 0 Lacs
pune, maharashtra, gujarat
On-site
Position Overview We are seeking a dedicated and skilled Desktop Support Engineer to join our dynamic team. This role is essential in ensuring that our employees have the necessary technical support to perform their duties efficiently. The ideal candidate will possess a strong foundation in desktop support and network troubleshooting, along with excellent communication skills. If you are passionate about technology and enjoy solving problems, we encourage you to apply. Key Responsibilities Provide first-level support for desktop and laptop issues, ensuring timely resolution of technical problems. Manage and maintain Active Directory accounts, including user creation, modification, and deletion. Utilize ticketing tools to track and manage support requests, ensuring all issues are documented and resolved efficiently. Assist in network support tasks, including troubleshooting connectivity issues and ensuring network reliability. Configure and install hardware and software, ensuring all systems are up to date and functioning correctly. Provide training and support to end-users on various applications, including Microsoft Outlook and other software tools. Collaborate with IT teams to implement new technologies and improve existing processes. Maintain a high level of customer service and communication with users to ensure satisfaction. Qualifications The ideal candidate will possess the following qualifications: 1 to 3 years of experience in desktop support or a related field. Strong knowledge of Active Directory, ticketing tools, and network support. Proficient in troubleshooting hardware and software issues. Excellent communication skills, both verbal and written. Ability to work independently and as part of a team in a fast-paced environment. Familiarity with Microsoft Outlook and other common office applications. Strong organizational skills and attention to detail. Additional Information This is a full-time position with a day schedule, requiring on-site work in locations including Other Gujarat, Vapi, Other Maharashtra, and Pune. We have 10 positions available, offering a competitive annual salary of 2,50,000. If you are ready to take the next step in your career and join a supportive and innovative team, we would love to hear from you!
Posted 3 weeks ago
1.0 - 2.0 years
3 - 3 Lacs
Noida
Work from Office
We are looking for an IT Network Engineer Required Experience - Strong knowledge of LAN, WAN, routers, and biometric systems. Configure and install network hardware and software Experience - Atleast 2 years Salary Offered Upto - 3.60 Lpa
Posted 3 weeks ago
2.0 - 5.0 years
3 - 4 Lacs
Nashik
Work from Office
Role & responsibilities 1. Network Management Monitor, maintain, and troubleshoot LAN/WAN networks and internet connectivity. Ensure Wi-Fi routers, firewalls, and switches are functioning optimally. Set up and manage VPNs and network security settings. Maintain network documentation and backups. 2. Hardware Support Install, configure, and maintain desktops, laptops, printers, scanners, and other office IT equipment. Perform routine maintenance of hardware systems and peripherals. Troubleshoot hardware-related issues and coordinate repairs/replacements with vendors. 3. Software & System Support Install, update, and troubleshoot licensed software (MS Office, antivirus, ERP, etc.). Assist employees with email, file sharing, and software access issues. Ensure timely patching and updates for operating systems and software. Maintain software licenses and documentation. 4. IT Administration & Security Manage user accounts and access control (email, shared drives, etc.). Monitor and maintain data backup systems. Ensure office systems are protected against malware and unauthorized access. Implement and follow IT policies and best practices. 5. Support & Coordination Act as the first point of contact for IT-related support in the office. Maintain a log of IT support tickets and resolutions. Coordinate with third-party vendors for AMC, procurement, or specialized support. Assist in setting up IT infrastructure for new employees and departments. Preferred candidate profile Bachelors degree in IT, Computer Science, or a related field. 2+ years of experience in IT support roles. Strong knowledge of Windows OS, MS Office, networking, and system troubleshooting. Familiarity with email clients (Outlook/Thunderbird), antivirus, and cloud backup systems. Good communication and problem-solving skills.
Posted 3 weeks ago
1.0 - 6.0 years
3 - 7 Lacs
Pune
Work from Office
Role Designation Looking for an immediate joiner. Position Summary Provide L 1.5 level technical support, service restoration, fulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and Required skill set Prerequisites: Graduate,undergraduate with minimum of 1 year of experience into technical Support Experience of working as a Technical Support agent showing experience of systems, support, diagnostic and resolution call indu@7848820046 call mayur@9343402211 call soumya8088720040 call pooja@9886112704
Posted 3 weeks ago
0.0 - 5.0 years
3 - 4 Lacs
Pune, Gurugram, Bengaluru
Work from Office
Technical Customer Support / Windows/ Desktop / L1 / L2 / L3 / CCNA 5 Days Working Rotational Shift Salary 3lpa to 4.5lpa Job Location - Gurgaon, Bangalore, Pune Required Candidate profile Fresher Graduate Only with Good English Must have Knoweldge Good Technical Knowledge :- Hardware / Desktop / Windows Support Share ur CV - tscv2708@gmail.com HR Jessica - 7389372021
Posted 3 weeks ago
0.0 - 5.0 years
3 - 4 Lacs
Pune, Gurugram, Bengaluru
Work from Office
Technical Customer Support / Windows/ Desktop / L1 / L2 / L3 / CCNA 5 Days Working Rotational Shift Salary 3lpa to 4.5lpa Job Location - Gurgaon, Bangalore, Pune Required Candidate profile Fresher Graduate Only with Good English Must have Knoweldge Good Technical Knowledge :- Hardware / Desktop / Windows Support Share ur CV - tscv2708@gmail.com HR Jessica - 7389372021
Posted 3 weeks ago
2.0 - 5.0 years
3 - 6 Lacs
Bengaluru
Work from Office
About the Role: We are seeking a detail-oriented and proactive Administrator - L1 to support our office operations and ensure smooth functioning of daily administrative activities. The ideal candidate will have 2 to 5 years of relevant experience, strong organizational skills, and the ability to handle multiple tasks efficiently in a fast-paced environment. Key Responsibilities: Manage day-to-day office operations, including coordinating office supplies, equipment maintenance, and facility management. Serve as the primary point of contact for internal staff and external vendors for administrative matters. Maintain records and documentation such as attendance logs, staff leaves, and office files ensuring accuracy and confidentiality. Support travel and accommodation arrangements for employees and visitors. Assist in scheduling meetings, preparing agendas, and taking minutes when required. Handle correspondence via email, phone calls, and in-person requests professionally and promptly. Support finance-related activities such as invoice processing, expense reporting, and basic budgeting assistance. Facilitate onboarding processes by preparing necessary documentation and coordinating with relevant departments. Coordinate with IT support for hardware/software troubleshooting and ensuring smooth technical operations. Implement office policies and procedures to improve operational efficiency. Maintain a clean, organized, and professional office environment. Assist with event coordination and logistics for company meetings, workshops, and training sessions. Qualifications & Skills: Bachelors degree in Business Administration, Management, or related field preferred. 2 to 5 years of experience in office administration or similar roles. Proficient in MS Office Suite (Word, Excel, PowerPoint, Outlook). Strong organizational, multitasking, and time-management skills. Excellent verbal and written communication skills. Ability to work independently as well as part of a team. Attention to detail and a problem-solving attitude. Familiarity with office management software and systems is a plus. Professional demeanor with the ability to maintain confidentiality. What We Offer: Competitive salary and benefits package. Opportunities for professional growth and development. A dynamic and supportive work environment.
Posted 3 weeks ago
3.0 - 6.0 years
3 - 6 Lacs
Pune
Work from Office
> Role Overview As a Network Engineer at Wipro Technologies, you will be at the forefront of our commitment to delivering top-tier technical support and solutions to our clients. Your expertise will be key in troubleshooting and resolving network issues in a timely manner, in line with our stringent service level agreements (SLAs). Every day will present opportunities to strengthen client relationships through your knowledge of order management, communications technologies, and network configurations. In this dynamic role, flexibility in learning will be highly valued as you adapt to evolving product features and industry standards. Your ability to communicate effectively with clients from diverse backgrounds will ensure they feel supported and informed throughout their journey with us. Contributing to client satisfaction will not only enhance your professional reputation, but it will also drive your personal growth within the company. Roles and Responsibilities : Prepare the necessary configuration and validation for new customer installations and changes over live sites, including troubleshooting technical issues as part of 3rd line global support. Knowledge of Cisco hardware, including Nexus, Catalyst, and WLAN. Assume direct responsibility for completion of technical support deliverables as defined in the project plan, which encompasses Cisco routing, switching, and WLAN configuration based on customer requirements. Familiarity with network routing protocols: BGP, EIGRP, OSPF (VXLAN experience is a plus). Conduct data network fault investigations in both local and wide area environments, synthesizing information from various sources to reach effective resolutions. Demonstrate leadership in overseeing networking and facility projects. Ability to manage multiple projects simultaneously while ensuring progress and quality completion. Configuration of routing and switching equipment to meet outlined specifications. Provide remote support for on-site engineers and communicate effectively with customers during installations. Communicate with customers via email and phone to capture initial requirements effectively. Performance metrics will focus on complete and timely delivery aligned with SLA commitments. Involvement in network design, site activation, resolution of various severity level tickets, and deactivation of devices and circuits as needed. Preferred candidate profile: CCNA Global certificate or relevant training is highly desirable. Hands-on experience with firewalls is preferred, ensuring security within network operations. Familiarity with BGP, MPLS, SDWAN (e.g., Viptela, Silverpeak), Wireless (Cradlepoint), and Fortigate devices, as well as Nokia devices. Experience in ISP site installation, test and turn-up (TTU), and network troubleshooting. Additional knowledge regarding CCNP/CCNA standards or equivalent networking knowledge is essential. Comprehensive understanding of LAN/WAN/WLAN/BGP/MPLS/OSPF/EIGRP/VPN protocols and demonstrated troubleshooting skills. Mandatory Skills: Order Management(Comms). Ex perience: 1-3 Years. Role & responsibilities: Technical Expertise - Prepare the necessary configuration and validation for new customer installations and changes over live sites also troubleshooting technical issues being a part of 3rd line global support. Knowledge of Cisco hardware, Nexus, Catalyst and WLAN. Has direct responsibility for completion of technical support deliverables defined in the project plan. These deliverables include Cisco routing, switching and WLAN configuration and validations in accordance with customer requirements. Knowledge of network routing: BGP, EIGRP, OSPF (VXLAN a plus) Undertaking data network fault investigations in local and wide area environments, using information from multiple sources Has direct responsibility for completion of technical support deliverables defined in the project plan. These deliverables include Cisco routing, switching and WLAN configuration and validations in accordance with customer requirements. Leads and supports Networking and Facility Projects Ability to handle multiple projects simultaneously. Configuration of routing and switching equipment. Remote support of on-site engineers and end users/customers during installation. Speaking with customers via email and phone for initial requirement capture. Performance is measured from complete and on-time delivery, according to SLA. Perform end-to-end commissioning in co-operation with customer representatives to prove correct functionality. Network Designing, Site Activation, Resolution of different severity level tickets, deactivation of the devices and circuits. Preferred candidate profile: CCNA Global certificate or training Hands on experience in firewall Knowledge of BGP, MPLS, SDWAN (Viptela, Silverpeak), Wireless (Cradlepoint), Fortigate devices, Nokia devices. ISP Site installation, TTU (test and turn up) and Network troubleshooting. CCNP/CCNA (or similar level of knowledge in networking) Knowledge on SDWAN Products. Understanding and Experience on LAN/WAN/WLAN/BGP/MPLS/OSPF/EIGRP/VPN Good troubleshooting Skills.
Posted 3 weeks ago
0.0 - 1.0 years
1 - 1 Lacs
Amritsar
Work from Office
Responsible for Installation, Troubleshooting &Maintenance of Systems. (OS install / Backup / Imaging etc.) Responsible for resolving issues for both Hardware and Networking Responsible for data management on day-to-day activity At multiple locations Travel allowance Food allowance
Posted 3 weeks ago
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