843 Network Support Jobs - Page 11

Role Purpose The purpose of the role is to provide effective networksupport to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Role & responsibilities: Technical Expertise - Prepare the necessary configuration and validation for new customer installations and changes over live sites also troubleshooting technical issues being a part of 3rd line global support. Knowledge of Cisco hardware, Nexus, Catalyst and WLAN. Has direct responsibility for completion of technical support deliverables defined in the project plan. These deliverables include Cisco routing, switching and WLAN configuration and validations in accordance with customer requirements. Knowledge of network routing: BGP, EIGRP, OSPF (VXLAN a plus) Undertaking data network fault investigations in local and wide area environments, using information from multiple sources Has direct responsibility for completion of technical support deliverables defined in the project plan. These deliverables include Cisco routing, switching and WLAN configuration and validations in accordance with customer requirements. Leads and supports Networking and Facility Projects Ability to handle multiple projects simultaneously. Configuration of routing and switching equipment. Remote support of on-site engineers and end users/customers during installation. Speaking with customers via email and phone for initial requirement capture. Performance is measured from complete and on-time delivery, according to SLA. Perform end-to-end commissioning in co-operation with customer representatives to prove correct functionality. Network Designing, Site Activation, Resolution of different severity level tickets, deactivation of the devices and circuits. Preferred candidate profile: CCNA Global certificate or training Hands on experience in firewall Knowledge of BGP, MPLS, SDWAN (Viptela, Silverpeak), Wireless (Cradlepoint), FortiGate devices, Nokia devices. ISP Site installation, TTU (test and turn up) and Network troubleshooting. CCNP/CCNA (or similar level of knowledge in networking) Knowledge on SDWAN Products. Understanding and Experience on LAN/WAN/WLAN/BGP/MPLS/OSPF/EIGRP/VPN Good troubleshooting Skills Mandatory Skills: Customer Service Helpdesk. Experience:1-3 Years.

IT Support & Infrastructure Management: Manage user onboarding/offboarding including email, VPN, access rights, and device handover. Install, configure, upgrade, and troubleshoot workstations, laptops, printers, and office tech equipment (Windows, Apple, Linux as needed). Maintain and regularly update asset inventory, software licenses, and AMC schedules. Ensure network security, backups, security system configuration, VPN, and endpoint protection are consistently maintained. Liaise with external vendors for IT procurement, AMC, and system upgrades. Proactively monitor IT infrastructure performance and take preventive measures to avoid downtime. Maintain and improve IT policies and documentation for internal processes. Maintain and update records for IT assets (laptops, accessories, licenses, etc.) including issuance, returns, and condition tracking on Keka. Office Admin Management: Manage domestic and international travel bookings (flights, trains, cabs, hotels) for employees and guests. Monitor office stock and manage procurement of pantry items, beverages, cleaning supplies, and other consumables. Ensure proper upkeep and functionality of office premises including seating arrangements, air-conditioning, lighting, cleanliness, and maintenance. Liaise with building/facility management and internal teams for repairs, access cards, and compliance matters. Assist in organizing office events and other employee engagement activities. Manage courier services, incoming mail, and visitor coordination. Maintain admin trackers, expense records, and periodic reporting to HR/Admin/Finance. Key Requirements: Bachelor's degree in IT/Computer Science or a related field. Strong working knowledge of: Windows & Mac environments Google Workspace / Microsoft 365 Networking fundamentals (LAN/WAN, VPN, firewalls) Hardware troubleshooting & endpoint security tools Effective communication and people skills. Excellent organizational and multitasking ability. Detail-oriented with a proactive approach to problem-solving. Ability to work with multiple vendors and internal stakeholders. Willingness to work & manage both IT & Office Admin responsibilities.

What You Will Do As a Network Support Engineer, you will be tasked with delivering exceptional technical support to our clients and partners. Primary responsibilities will involve troubleshooting and resolving issues across the Meraki product line, including wireless access points, security appliances, and switches, as well as other related technologies. You will also play a key role in collaborating with cross-functional teams, like Engineering, Product Management, and Sales! Responsibilities * Own each customer case from initial creation to resolution, ensuring a seamless support experience and timely resolution of issues. * Effectively collaborate with partners and customers regarding technical issues and customer service inquiries, primarily over the phone and in writing. * Diagnose and resolve a wide range of complex network-related issues, including wireless, security, switching, IoT, and other Meraki product-related issues. * Work closely with Escalations, Engineering, Sales, PM, and other Cisco teams to resolve critical cases efficiently. * Understand and use Linux console commands to identify and resolve issues with Meraki devices and Meraki Dashboard services. * Read and analyze packet captures using Wireshark. * Keep up with the latest Meraki features and technology advancements by completing instructor-led and self-paced training modules, ensuring up-to-date expertise in product offerings. * Leverage acquired knowledge to suggest, edit, and write in-depth Knowledge Base articles. * Proactively use available resources and follow leadership guidance to develop professionally within your role whilst aligning with business objectives. Who You Are As a creative problem solver, you care deeply about what matters to our customers, partners, and colleagues. Using your advanced communication skills, you build meaningful customer relationships while responding quickly and efficiently to customers inquiries. You embrace changes that arise from data insights and proactively use feedback from leaders and peers to continuously enhance your technical skills and grow with our team. Minimum Qualifications * Solid understanding of network technologies (including firewalls, content filtering, routing/switching, VLANs and wireless) and hands-on experience with configuring and troubleshooting these technologies in real-world environments. * Thorough comprehension of fundamental networking protocols including TCP, STP, ARP, Ethernet, UDP, RADIUS 802.1x, OSPF, etc. * 2-5 years of experience in supporting or testing LANs, VLANs, WLANs, VPNs, NAT devices, and/or DHCP servers. * 2-5 years of experience in computer networking related problem solving, critical thinking, and troubleshooting. * Demonstrated ability in troubleshooting WiFi networks. Preferred Qualifications * Experience acting as a primary point of contact in customer escalations. * Proficiency in both written and verbal English communication,with the ability to convey complex technical concepts clearly and concisely. * Capable of effectively communicating with internal and external partners, fostering strong working relationships and collaboration. * Outstanding customer service skills, with a focus on understanding and addressing customer needs promptly and effectively. * Excellent time management skills, demonstrating the ability to prioritize multiple tasks, follow through on commitments, and maintain attention to detail. * Collaborates within cross-functional teams, fostering a supportive and inclusive environment. * Able to provide constructive feedback to peers when needed. * Networking certifications:CCNP, CWNA, etc.

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we re committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale. At New Era, you ll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service. If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work together. Job Title: Support Specialist (Network Support Engineer) Location: Remote (India) Employment Type: Full-time, Permanent Company: New Era Technology About New Era Technology New Era Technology is a global technology solutions provider with over 14,500 team members across 90+ locations. We deliver customized solutions to support our customers in digital transformation, network infrastructure, collaboration, cloud, and managed services. Join a collaborative and innovative environment where your contributions make a direct impact. Role Summary We are seeking a Support Specialist (Network Support Engineer) to join our global Network Operations team. In this role, you will be responsible for providing high-quality support for our worldwide production network. You ll troubleshoot issues, coordinate with field engineers, and ensure operational continuity within a 24x7 network environment. Key Responsibilities Deliver expert-level technical support for LAN/WAN networks in a global environment. Perform configuration and troubleshooting of wired/wireless devices, routers, and switches. Monitor network components and conduct performance analysis. Troubleshoot protocols such as OSPF, BGP, and SD-WAN (Viptela). Coordinate with service providers for circuit-related issues, including raising and following up on tickets. Collaborate with clients and field engineers to ensure swift issue resolution. Apply change management procedures for network updates and changes. Maintain accurate documentation of client interactions and network events. Participate in shift-based operations and support 24x7x365 coverage including weekends and holidays. Escalate critical incidents and communicate proactively with stakeholders. Demonstrate initiative in improving processes and team collaboration. Adhere to internal communication protocols, customer service standards, and security guidelines. Key Requirements Bachelor s degree in Computer Science, Electronics, or related field (BSc/BE). CCNA certification is mandatory. 2+ years of experience in a NOC or enterprise-level network support environment. Strong foundation in networking principles (TCP/IP, Ethernet, routing protocols). Experience working with tools and hardware related to network infrastructure. Familiarity with Cisco Meraki devices is a plus. Proficiency in Microsoft Office and remote support tools. Strong communication (verbal & written) and interpersonal skills. Ability to remain calm and effective under pressure. Willingness to work in rotational shifts and in a 24x7 support model. What We Offer A permanent position with a leading global technology company Remote work flexibility Exposure to a global network support environment Opportunities for learning, growth, and career advancement Inclusive and collaborative work culture Ready to Join Us? If youre passionate about network support and eager to be part of a growing global team, we want to hear from you. Apply today and take the next step in your career with New Era Technology . View our Privacy Policy here https: / / www.neweratech.com / us / privacy-policy /

Date 2 Jul 2025 Location: Coimbatore, TN, IN Company Alstom Network and LInks Internal Project Manager PM / Subsystem Manager SSM Project Core Team Quality team of associated sites (Participating Unit PU etc.) Product Introduction Customer site team Cross Functional team for Reliability Growth Railway Safety and EHS team RAM team PrTTM (Project Transfer of Technology Manager) External Customers External suppliers External bodies (e.g., certification, safety authorities, etc.) Main responsibilities: Accountability & Authorities Customer Quality Be the independent voice of the customer in the project organization. Act as interface with the Customer quality and safety teams Attends to CSS interview (Customer Satisfaction Surveys) with Customer Director and PM , supports & monitors action plan Project Quality Establish, document, implement, maintain, and continuously improve the Project Quality Management Plan (PQMP) and ensure its proper application during contract execution in accordance with contract requirements, and Alstom processes. Contribute with structured techniques (e.g., FMEA) to the criticality assessment of Alstoms solutions (system and sub-systems) and services to ensure the right level of safety and quality assurance as well as inspection activities for all identified CTQ (Critical to Quality). Guide project teams in understanding Quality contributions to the project. Be the interface in the Project Team for all Project Quality aspects (Engineering (EQ), Industrial (IQ) and Supplier (SQ)) Manage, coordinate, and synchronize the community of all quality mtiers supporting the project execution (system and sub-systems, PUs) Ensure project core team awareness of project quality plan and its deliverables, regularly reporting on progress and support achieving the required level on quality competencies. Support project audits, reviews and approval of supplier quality systems and audits compliance (upon customer request) Project execution controls Support the project team and the PM to prepare DFQ gate reviews & follow up related action plans. Report quality and safety alerts and manage Non-conformities and Safety issues. Ensure quality of the technical modifications (Change Requests CR) made during the project ensuring compliance to the design change process and quality of implementation of the technical modifications and analyze financial implications (Cost of Non-Quality CoNQ) Ensure that safety assessment is correctly implemented (i.e.safety review) and prepare safety authorization. Control project processes and deliverables compliance through inspection and audits - to authorize presentation/ delivery to customer. Ensure that Return of Experience (REX) of all functions has been considered in the risks & opportunities and closely monitor to prevent occurrence. Owning the Supplier Part List (SPL), and ensure the list is properly created for the full scope of the project across all contributing sites. Ensure with SQ Team and/or Procurement a good synchronization and follow-up of GO Production and FAI (First Article Inspection) activities, relative to the SPL, with special attention in case of supplier change/localization initiatives. Collaborate with IQ, Industrial, SQ, EQ and Engineering to ensure a customer inspection acceptance criteria booklet is established and agreed with the customer. Support customer inspections at Alstom, supplier, and customer sites (upon request) Ensure the train/ product history book is prepared, updated, and handed over to the customer for each train/ product. Support the Project Manager / Director (PM/PD) & Customer Director (CD) with the customer satisfaction survey, its analysis and associated action plan. Ensure and improve the tender quality if assigned to support tender phase. In the case of Transfer of Technology (ToT), act as a sparring partner to the PrTTM and, organize and prepare all quality activities/documentation needed in the frame of the transfer. Measure and improve project quality performance. Facilitate problem solving during project execution phase to ensure timely management and reduce the costs of non-quality (8D, QRQC, REX) Ensure that the relevant stakeholders are included in Customer issues solving process (if needed). Implement an effective corrective and preventive action system. Provide support for periodic progress reporting through quality indicators and identify improvement opportunities. Depending on local organization, PrQSM could also oversee Industrial Quality, QMS and SQ activities. Performance measurements (project related) On Time Gate Reviews, Gates in Backlog and shared with PMO DFQ Look Ahead. Number of remaining Safety or Customer Issues to fix after target time agreed. Project Quality documentation delivered and approved on time. Safety Authorizations prepared and approved on time. FAI and FAR/FMR/SMR (First/Serial Assembly /Mounting Review) processes applied and implemented on time. Railway safety issues reported on time. Cost of Non-Quality analyzed and managed through PDCA. Speed to solve non-conformities. Customer Satisfaction Survey (CSS) process properly applied. Project Performance Indicator Educational Requirements Mandatory Graduate degree in engineering. Experience Mandatory: Awareness of Processes and Products delivered in the project. Experience in managing Quality tools and problem-solving tools. Experience in operational activities and in documentation management Experience in teams/people management & ability to positively influence in cross-functional/ geographically distributed teams Competencies & Skills Process oriented and customer focused. Data driven to make objective decisions based on facts (Speaks with data.) Rigor communication skills with Business Partners Knowledge of Quality standard (ISO9001, IRIS, CMMI, ECM,.) and quality tools Problem solving methodologies & Lean principles. Collaboration and team working ..

Role & responsibilities Taking Backup of Servers, Hardware and Software Maintenance. Preferred candidate profile Knowledge of System Format and Networking. Knowledge of Windows and Linux operating System. Must having knowledge of ODIN and Shilpi Software. Can Install Printer and WIFI devices. Perks and benefits Travel allowances

- Experienced with LAN, WAN, and WLAN - the technical base of L2, L3 - DNS, BGP, OSPF, EIGRP, VLAN, QoS, DSL, and Metro Ethernet, remote-access VPNs, firewall, site-to-site VPN -Experience in cyber security is highly preferred CCNA/CCNP Required Candidate profile - Min exp- 5 to 10 years - Hands-on exp as a network administrator on different vendor products - Exp in core routing & switching design principles

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Order Management(Comms). Experience: 1-3 Years.

The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver Mandatory Skills: Technical Troubleshooting . Experience: 1-3 Years . Role & responsibilities: Technical Expertise - Prepare the necessary configuration and validation for new customer installations and changes over live sites also troubleshooting technical issues being a part of 3rd line global support. Knowledge of Cisco hardware, Nexus, Catalyst and WLAN. Has direct responsibility for completion of technical support deliverables defined in the project plan. These deliverables include Cisco routing, switching and WLAN configuration and validations in accordance with customer requirements. Knowledge of network routing: BGP, EIGRP, OSPF (VXLAN a plus) Undertaking data network fault investigations in local and wide area environments, using information from multiple sources Has direct responsibility for completion of technical support deliverables defined in the project plan. These deliverables include Cisco routing, switching and WLAN configuration and validations in accordance with customer requirements. Leads and supports Networking and Facility Projects Ability to handle multiple projects simultaneously. Configuration of routing and switching equipment. Remote support of on-site engineers and end users/customers during installation. Speaking with customers via email and phone for initial requirement capture. Performance is measured from complete and on-time delivery, according to SLA. Perform end-to-end commissioning in co-operation with customer representatives to prove correct functionality. Network Designing, Site Activation, Resolution of different severity level tickets, deactivation of the devices and circuits. Preferred candidate profile: CCNA Global certificate or training Hands on experience in firewall Knowledge of BGP, MPLS, SDWAN (Viptela, Silverpeak), Wireless (Cradlepoint), Fortigate devices, Nokia devices. ISP Site installation, TTU (test and turn up) and Network troubleshooting. CCNP/CCNA (or similar level of knowledge in networking) Knowledge on SDWAN Products. Understanding and Experience on LAN/WAN/WLAN/BGP/MPLS/OSPF/EIGRP/VPN Good troubleshooting Skills

Job Opening: International Tech Support (Voice/Chat) Fresher Opportunity Are you a recent graduate with strong communication skills and a passion for technology? Join our dynamic tech support team and kickstart your career with one of the best packages in the industry! Job Role: Provide technical support to international customers via voice or chat. Troubleshoot and resolve basic technical issues. Ensure excellent customer satisfaction through prompt and professional responses. Requirements: Excellent verbal and written communication skills in English. Willingness to work in a US-based night shift with rotational week offs. Must hold a valid degree or provisional certificate at the time of joining. Tech-savvy mindset with a customer-first attitude. Ability to multitask and work in a fast-paced environment. Eligibility: Any graduate can apply. Freshers with the right attitude and communication skills are highly encouraged to apply. What We Offer: Industry-best salary and benefits. Professional training and mentoring. Growth opportunities within a global support environment. Friendly, inclusive, and high-performance culture. Location: Ambit IT Park - Ambattur Shift: US Night Shift (Rotational Week Offs) Experience: Freshers Welcome Salary: Best in Industry Qualification: Any Graduate (Degree Certificate or Provisional Certificate is Mandatory) Apply Now: Send your updated resume to rubini.ravichandran@movate.com or whatsapp to 8825490116 (Rubini HR) Hurry! Limited openings for immediate joining.

About the organization Incorporated in Jul 2022, State Bank Operations Support Services is a wholly owned subsidiary of SBI for providing Operations Support Services to SBI. Description of Role Providing support to FOS through calls/ emails, register cases in ITSM and allocate technical tickets to SME's and track to closure Role & responsibilities Serve as the first point of contact for business users via the Helpdesk Call Center and Support Email channels. -Respond promptly to incoming support requests (calls and emails) from internal users regarding technical issues. -Log and categorize newly reported tickets accurately within the ITSM system based on the nature of the issue. -Perform initial troubleshooting for basic software, hardware, and network-related problems; escalate to relevant teams as required. -Download and review aging reports regularly to ensure that all open and closed tickets are appropriately categorized. Analyze ticket details to determine appropriate priority levels, and assign tickets to respective team members for resolution. -If ticket information is incomplete, communicate with the requester to gather the required details and place the ticket on hold until a response is received. -Upon receiving sufficient information, proceed with issue resolution and provide timely updates to the requester via the ITSM platform. -Guide users with step-by-step instructions to assist in resolving common technical problems or to help them access systems Preferred candidate profile Good Communication Service management Well versed with excel, application management and ticketing tool

Provide IT Infrastructure/escalation support primarily for the US IT Operations Ensure all calls for support are logged correctly on the current system and project updates Operations, Business Systems, Security, and Infrastructure. Required Candidate profile Fantastic knowledge of our networking platforms: Meraki - Firewall/Switching/Access Points Cisco - Routers/Switching To give a little more detail around this, we have over 20+ sites globally connected

Role & responsibilities Notice Period: Immediate joiners preferred. Skills : Networking & System Issues. Preferred candidate profile MALE CNDIDATES

Role & responsibilities Taking Backup of Servers, Hardware and Software Maintenance. Preferred candidate profile Knowledge of System Format and Networking. Knowledge of Windows and Linux operating System. Must having knowledge of ODIN and Shilpi Software. Can Install Printer and WIFI devices. Perks and benefits Travel allowances

Hi, We have an opening for Cyber Butler role for Mumbai location,(Trident & Oberio hotel) - on partners payroll PFB JD and confirm on the same. If you’re interested then please share your resume and let me know. Key Responsibilities : Responsibilities: • L0 Support for Jio CPE infra in Hotel. • L0 Support for Resident, Non-Resident Guests & Belvedere • L0 Support for Hotel Staff for “Team Internet” • Wi-Fi assistance for Events/Conferences. • First point of contact for Troubleshooting WiFi network related Incidents. • Escort Field/Jio engineers during incident/Project Work. • Ensure Periodic Wi-Fi Audits for Guest Rooms. Qualification and Work Experience Qualification : B.Sc. / BE /B Tech Work experience : 1-3 Years • CCNA trained Preferred • Excellent communications skill to handle premium users • Promptness and Discipline Excellent interpersonal and communication skills. • Well Groomed as per Hospitality industry standard If you’re interested please share below mention details for the same. Location Preferred location Current Co Experience Current CTC Expected CTC Notice Period Offer in Hand Highest Education SSC % HSC % Graduation % University Name Please share the details on below mail ID: ashwini.chakor@ril.com Regards, Ashwini Chakor

Configure desktop and laptop Active Directory user management and basic knowledge of Active Directory, DHCP and DNS Troubleshooting Network connectivity in a LAN/WAN environment Hands-on experience in MS-Outlook configuration & Troubleshooting Required Candidate profile Knowledge of network troubleshooting, Ethernet and IP configuration 2014 to 2024 batch can apply Male candidates only Basic server Knowledge Hardware and Networking Troubleshooting Microsoft outlook

Role & responsibilities • Provide outside support to Retail Outlets for all IT calls ( Must have Knowledge on PC, printers & basic knowledge of networking , networking equipment). • Coordinate with the Regional Coordinator for tasks and activities to be performed. • Perform Periodic Preventive Maintenance activities. • Get sign offs for activities performed from Store Manager, State IT team and send reports to Retail Helpdesk. • Coordinate with Retail Helpdesk for ticket status and call closure. • Coordinate with Retail Helpdesk for Vendor related issues and escalate issues as may be required. • Coordinate with MSL logistics for spares availability. • Perform initial physical inventory verification and asset tagging and submit reports. • Carry out IMAC activity. • Rollout activity. • 50%-70% traveling will be there to cater services. • Experience in Hardware & networking.

Role & responsibilities • Provide outside support to Retail Outlets for all IT calls ( Must have Knowledge on PC, printers & basic knowledge of networking , networking equipment). • Coordinate with the Regional Coordinator for tasks and activities to be performed. • Perform Periodic Preventive Maintenance activities. • Get sign offs for activities performed from Store Manager, State IT team and send reports to Retail Helpdesk. • Coordinate with Retail Helpdesk for ticket status and call closure. • Coordinate with Retail Helpdesk for Vendor related issues and escalate issues as may be required. • Coordinate with MSL logistics for spares availability. • Perform initial physical inventory verification and asset tagging and submit reports. • Carry out IMAC activity. • Rollout activity. • 50%-70% traveling will be there to cater services. • Experience in Hardware & networking.

Designation – Network Engineering Salary – 3.6 per 4LP annum Qualification – BE /B TECH (ECE ,EEE,) Eligibility - 2022 ,2023 & 2024 Experience - Fresher & Experience Location – Chennai Contact HR Revathi - 9445873896 good communication skill.

Roles and Responsibilities Hiring Fresher/ Exp Graduates Role - Analyst Backend Process Ability to comprehend information/data set Ability to deliver work as per agreed accuracy service levels along with good efficiency Communication with onshore team for getting the resolutions on pending information Transaction processing and Data Entry of customer details. Research and resolve like kind Quality replacements Provide Quick and effective resolution to customer's queries Desired Candidate Profile Good analytical and problem solving skills. Freshers can apply Prior experience in Banking and/or Insurance industry or crafting global solutions will be preferred. Ability to balance team and client discussions and to communicate verbally and through emails with businesses. Perks and Benefits International Domestic Call Centre Email/Chat/Voice Domestic and International call Centre No Fees Call 9988350971 01725000971 7508062612 9988353971 Age Limit 18 to 32 12th or Graduate any degree or diploma can apply Salary 15000 to 35000 and incentive 1 lakh

Roles and Responsibilities Hiring Fresher/ Exp Graduates Role - Analyst Backend Process Ability to comprehend information/data set Ability to deliver work as per agreed accuracy service levels along with good efficiency Communication with onshore team for getting the resolutions on pending information Transaction processing and Data Entry of customer details. Research and resolve like kind Quality replacements Provide Quick and effective resolution to customer's queries Desired Candidate Profile Good analytical and problem solving skills. Freshers can apply Prior experience in Banking and/or Insurance industry or crafting global solutions will be preferred. Ability to balance team and client discussions and to communicate verbally and through emails with businesses. Perks and Benefits International Domestic Call Centre Email/Chat/Voice Domestic and International call Centre No Fees Call 9988350971 01725000971 7508062612 9988353971 Age Limit 18 to 32 12th or Graduate any degree or diploma can apply Salary 15000 to 35000 and incentive 1 lakh

Roles and Responsibilities Hiring Fresher/ Exp Graduates Role - Analyst Backend Process Ability to comprehend information/data set Ability to deliver work as per agreed accuracy service levels along with good efficiency Communication with onshore team for getting the resolutions on pending information Transaction processing and Data Entry of customer details. Research and resolve like kind Quality replacements Provide Quick and effective resolution to customer's queries Desired Candidate Profile Good analytical and problem solving skills. Freshers can apply Prior experience in Banking and/or Insurance industry or crafting global solutions will be preferred. Ability to balance team and client discussions and to communicate verbally and through emails with businesses. Perks and Benefits International Domestic Call Centre Email/Chat/Voice Domestic and International call Centre No Fees Call 9988350971 01725000971 7508062612 9988353971 Age Limit 18 to 32 12th or Graduate any degree or diploma can apply Salary 15000 to 35000 and incentive 1 lakh

Candidate should have strong desktop troubleshooting, networking, AD, access management, CCTV/biometric setup, IT asset tracking, ERP exposure (Navision preferred), and the ability to resolve incidents while being open to learning new technologies.

Provide advanced technical support, troubleshooting, and resolution of complex hardware, software, and network issues escalated from L1 support. Design, implement, and maintain data center hardware infrastructure to ensure high availability, performance, and efficiency. Install, upgrade, and troubleshoot IT systems including desktops, servers, network devices, and software applications. Manage and monitor IT infrastructure including LAN, WAN, wireless networks, and endpoint devices. Deliver technical assistance to end users, ensuring minimal downtime and fast issue resolution. Perform preventive maintenance, apply system updates, and ensure compliance with IT security policies. Continuously improve IT processes, explore automation opportunities, and maintain strong documentation. Role & responsibilities 1. Technical Support & Troubleshooting: Resolve escalated tickets and complex technical issues involving software, hardware, and network related. Research, identify, and implement approrpiate solutions towards software and hardware-related problems. Install, configure, and manage software, hardware, and system updates to ensure efficient system performance. Technical knowledge on M365 products like MS-Teams, SharePoint, OneNote, MS-Outlook,... 2. Infrastructure & System Management: Maintain internal IT infrastructure, including desktops, laptops, routers, switches, printers, telephone systems, and servers. Provide support for LAN, WAN, and network segments to ensure seamless connectivity at DC and corporate office premesis. Deliver Data Center infrastructure support, including rack management, cabling, hardware troubleshooting, and overall DC operational oversee. 3. Incident & Problem Management: Lead the resolution of critical and high-priority incident ITSM tickets which are impacting business operations. Create Root Cause Analysis (RCA) for recurring incidents and implement preventive measures to avoid the reoccuring the incidents. Manage patching, vulnerability remediation, and system upgrades in compliance with organizational standard policies. 4. Service Delivery & ITSM Management: Oversee and ensure the end-to-end availability of IT services as per the organisational's service catalogue. Identify and document multi-partner involvement scenarios for Service Requests or Incidents. Develop, create template and work instructions across technical teams, ensuring task ownership, clear timelines, and SLA guidelines. Monitor ITSM ticket flows, maintain proper ownership, and publish operational reports for proper tickets management. Re-open and manage tickets as necessary towards the escalations and ensure timely resolution with respective stakeholders. 5. Process Improvement & Automation: Define validation steps for task handovers between technical teams and set notifications for SLA breaches. Automate routine and repetitive tasks using scripting (PowerShell, Bash, etc.) to enhance operational efficiency. Continuously drive service improvements by optimizing ITSM tools and workflows. 6. Collaboration & Communication: Lead inter-departmental coordination for seamless execution of complex service requests and incidents. Ensure timely and effective communication with end users on service status and issue resolutions. Manage stakeholders effectively, ensuring services expectations, accountability, and service excellence. Communicate and co-ordinate with vendors/OEMs for their application related issues. 7. End-User Experience & Service Quality: Maintaine the end-user satisfaction with minimal manual intervention. Collaboration across teams to eliminate non-value-added activities and deliver efficient, seamless IT services. Preferred candidate profile 5-7 years of hands-on IT support and infrastructure experience. Strong expertise in Windows, Linux, and Mac OS environments. Proficient in Microsoft Office 365, Outlook, and other Microsoft productivity tools. Experience in Internet VPN implementation, troubleshooting, and problem resolution for remote connectivity. Working knowledge and hands-on experience with Proxy configuration and troubleshooting 1. Hands-on Experience: Proficient in managing and troubleshooting Windows, Linux, and Mac OS environments. 2. IT Hardware: Working knowledge of office automation products and computer peripherals such as printers and scanners. 3. Network Security: Familiar with network security best practices and anti-virus programs to ensure system safety and compliance. 4. Hardware/Software Expertise: Skilled in the installation, configuration, maintenance, and troubleshooting of both hardware and software systems. Skills: Excellent communication and interpersonal skills. Strong documentation and organizational skills. Scripting and automation skills (PowerShell, Bash). Understanding of ITIL framework and service management processes. Proficiency in managing Windows Server and Linux environments. Expertise in Windows/Linux/Apple OS based systems.

Hiring: International Voice Process Telecom Support (International BPO) Location: Gurugram (Work from Office) Shift Timings: Night Rotational Shifts (24x7) Working Days: 5 Days a Week | 2 Rotational Offs Transport: 2-Way Cab Facility Provided Joining: Only Immediate Joiners Will Be Considered Eligibility Criteria: Experience: Minimum 6 months in International Voice Customer Support Qualification (for experienced): Undergraduate or Graduate Graduate Freshers with excellent English communication skills are also eligible Key Skills Required: Tech Support and Inbound Call Management Strong understanding of CSAT, AHT, and other BPO performance metrics Excellent verbal communication in English Ability to perform under pressure and meet targets Salary: 3 to 3.36 LPA Contact for Further Details: HR Zanib : 9251688430