1. Provide comprehensive user support services for PC and Mac platforms, video conference equipment, printers/copiers, phone systems, and general IT hardware/software. 2. Provide technical support to employees , partners & customers. 3. Maintain essential IT infrastructure, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, cloud & hardware. 4. Perform technical evaluations, analysis, and troubleshooting for supported desktop/servers in response to help desk tickets, including failures and full system outages. 5. Maintain asset inventory and collaborate with external suppliers for potential orders/equipment. 6. Set up accounts and workstations. 7. Manage network servers and technology tools. 8. Troubleshoot issues and outages. 9. Ensure security through access controls, backups and firewalls. 10. Upgrade systems with new releases and models. 11. Build an internal wiki with technical documentation, manuals and IT policies. 12. Perform server administration tasks (ex: user/group, security permissions, group policies, print services); research event-log warnings and errors; and monitor resources to ensure that systems architecture components work together seamlessly. 13. Monitor data-center health using existing management tools, and respond to hardware issues as they arise; help build, test, and maintain new servers when needed. 14. Maintain internal infrastructure requirements, including laptop and desktop computers, servers, routers, switches, firewalls, printers, phones, security updates; support internet, intranet, LANs, WANs, and network segments. Plus to Have : 1. Understanding of financial markets & financial technologies. 2. Work experience in the financial services industry. 3. Hands-on experience with trading platforms, especially with MT4/MT5/cTrader. Requirements : 1.Bachelor's degree in Information Technology, Computer Science, or related field. 2 Min 5+ years of working experience as a IT administrator in the information technology sector 3. Experience with or knowledge of programming languages and operating systems, current equipment and technologies, enterprise backup and recovery procedures, systems performance-monitoring tools, active directories, virtualization, HTTP traffic, content delivery, and caching 4. Basic knowledge of network security and data protection practices. 5. Excellent communication skills 6. Strong analytical and problem-solving skills 7.Complete knowledge of various IT systems and networks
