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0.0 - 2.0 years

2 - 3 Lacs

Kochi

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Install, configure, manage, maintain, test, evaluate, and repair computer networks, workstations, support server system(s), supporting hardware/software, user accounts, and computer/telephone rooms. Train/instruct users in proper use and security of all systems. Troubleshoot/repair/resolve technical problems/issues related to computer hardware/software/LAN and WAN/internet. Respond to program error messages. Provide network communications support and technical guidance. Refer major problems to vendors/technicians. Analyze, recommend, and implement process improvements. Consult with others to assess/analyze/resolve computing needs and system requirements. Inspect, test, and diagnose computer equipment/systems. Plan and coordinate information technology-related equipment installations, moves, additions, changes, and system enhancements. Plan, coordinate, and implement network security measures. Provide end-user support for all applications. Plan and manage disk space for entire network. Maintain accurate inventory of all technological devices. Enter commands and activate controls on computers and equipment. Ensure backup tapes are locked in a fireproof safe. Follow all company policies and procedures, report accidents, injuries, and unsafe work conditions to manager. Maintain confidentiality of proprietary information; protect company assets. Address guests service needs; assist other employees. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Serve as role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop and maintain positive working relationships with others; support team to reach common goals. Ensure adherence to quality expectations/standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds. Stand, sit, or walk for extended periods of time. Enter and locate information using computers/ Point of Sale (POS) systems. Move up and down stairs/ramps. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: Technical, Trade, or Vocational School Degree. Related Work Experience: At least 2 years of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

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10.0 - 15.0 years

20 - 27 Lacs

Noida, Hyderabad

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At Cadence, we hire and develop leaders and innovators who want to make an impact on the world of technology. Job Description Position: IT- Staff Software Security Engineer Grade: IT4 Location: Noida/Hyderabad Job Description: Role: Cadence s Information Security team is seeking a Sr. Software Security Engineer. This role will focus on Cloud and on-premise Software Security controls including WAF and CDN tools. This is a Security Development Operations role that will ensure security tool integration at the source code repo (Perforce, Github etc. ), build environment, and artifactory level. As a member of the Information Security team, this role will develop and support the secure software develop life cycle, including DAST, SAST, SCA, penetration testing, and attack surface management. This role reports to Group Director and will interface directly with development teams. Of course, there is broad exposure to other aspects of information security related tasks such as incident response, vulnerability management, and deployment of security solutions. The successful candidate for this position is a highly motivated individual with a strong Application Development and Configuration Management/DevOps background with hands-on experience in building software security within CI/CD. Required Skills Qualification Hands-on experience in securing corporate environment. Hands-on experience in security frameworks (NIST, ISO 27001, CIS) and experience with risk management and compliance Hands-on experience securing Windows (Workstations and Servers), Linux (Workstations and Servers), and Mac Hands-on experience conducting risk management by identifying gaps and providing strategies for mitigation. Hands-on experience documenting vulnerability assessment results in a clear and actionable format. Expertise in network security, firewalls, IDS/IPS, and security monitoring tools such as SIEM Proficiency with cloud security technologies (AWS, Azure, GCP) and securing cloud-based infrastructure. Experience with incident response, forensics, and managing security incidents from detection to resolution. Determines security violations and inefficiencies. Knowledge of mergers and acquisitions Experience: Should have relevant experience of at least 10-15 years. Qualification: Engineering (Computers, Electronics, IT) or equivalent We re doing work that matters. Help us solve what others can t.

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1.0 - 9.0 years

12 - 17 Lacs

Bengaluru

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Take on a crucial role where youll be a key part of a high-performing team delivering secure software solutions. Make a real impact as you help shape the future of software security at one of the worlds largest and most influential companies. As a Lead Security Engineer at JPMorgan Chase within the Cybersecurity Tech Controls team, you are an integral part of team that works to deliver software solutions that satisfy pre-defined functional and user requirements with the added dimension of preventing misuse, circumvention, and malicious behavior. As a core technical contributor, you are responsible for carrying out critical technology solutions with tamper-proof, audit defensible methods across multiple technical areas within various business functions. Job responsibilities Facilitates security requirements clarification for multiple networks to enable multi-level security to satisfy organizational needs Executes security solutions design, development, and technical troubleshooting with the ability to apply knowledge of existing security solutions to satisfy security requirements for internal clients (e. g. , product, platform, application owners) Creates secure and high-quality production code and maintains algorithms that run synchronously with appropriate systems Applies specialized tools (e. g. , vulnerability scanner) to analyze and correlate incident data to identify, interpret, and summarize the probability and impact of threats when determining specific vulnerabilities Leads delivery of continuity-related awareness, training, educational activities, and exercises Adds to team culture of diversity, equity, inclusion, and respect Required qualifications, capabilities, and skills Formal training or certification on security engineering concepts and 5+ years applied experience Experience in developing security engineering solutions, including the design and implementation of cloud security solutions on AWS Proficiency in software engineering with code development using Python and Terraform/Cloud Formation Infra as Code concepts. Experience in development, management, configuration, testing, and integration tasks related to Cloud Network Security platforms. Proficient in Public/Private Cloud Cybersecurity for mission-critical settings, encompassing complex data analysis, enhancement of technical documentation. Expertise in Cybersecurity organization practices, operations, risk management processes, principles, architectural requirements, engineering, and threats and vulnerabilities. Preferred qualifications, capabilities, and skills Familiar of core concepts for Public/Private/Hybrid Clouds (Networking, Policy placement, IAM, Network/Application Firewall) Familiarity with modern front-end technologies Effectively communicating with senior business leaders

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2.0 - 10.0 years

13 - 18 Lacs

Bengaluru

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Join a team where you can play a crucial role in shaping the future of a world-renowned company and make a direct and meaningful impact in a space designed for top performers. As a Senior Lead Security Engineer at JPMorgan Chase within the Cybersecurity Tech Controls team , you are an integral part of an agile team that works to deliver software solutions that satisfy pre-defined functional and user requirements with the added dimension of preventing misuse, circumvention, and malicious behavior. Drive significant business impact through your capabilities and contributions and apply deep technical expertise and problem-solving methodologies to tackle a diverse array of cybersecurity challenges that span multiple technology domains. Job responsibilities Facilitates security requirements clarification for multiple networks to enable multi-level security to satisfy organizational needs Executes security solutions design, development, and technical troubleshooting with the ability to apply knowledge of existing security solutions to satisfy security requirements for internal clients (e. g. , product, platform, application owners) Creates secure and high-quality production code and maintains algorithms that run synchronously with appropriate systems Applies specialized tools (e. g. , vulnerability scanner) to analyze and correlate incident data to identify, interpret, and summarize the probability and impact of threats when determining specific vulnerabilities Leads delivery of continuity-related awareness, training, educational activities, and exercises Adds to team culture of diversity, equity, inclusion, and respect Required qualifications, capabilities, and skills Formal training or certification on security engineering concepts and 5+ years applied experience Experience in developing security engineering solutions, including the design and implementation of cloud security solutions on AWS Proficiency in software engineering with code development using Python and Terraform/Cloud Formation Infra as Code concepts. Experience in development, management, configuration, testing, and integration tasks related to Cloud Network Security platforms. Proficient in Public/Private Cloud Cybersecurity for mission-critical settings, encompassing complex data analysis, enhancement of technical documentation. Expertise in Cybersecurity organization practices, operations, risk management processes, principles, architectural requirements, engineering, and threats and vulnerabilities. Preferred qualifications, capabilities, and skills Familiar of core concepts for Public/Private/Hybrid Clouds (Networking, Policy placement, IAM, Network/Application Firewall) Familiarity with modern front-end technologies

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3.0 - 8.0 years

5 - 9 Lacs

Chennai

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" Job Title: Sr Analyst - IBM QRADAR Job Location- Chennai\/Remote Job Location: The Sr. Analyst provides second-level technical client support such as: cyber security analysis of detected anomalies; deep analysis of the operating system; dealing with system crashes and bug fixes; handling troubleshooting; packets captures; configurations; restoring from back up; repair for appliances, networks, and infrastructure, and other system issues for one or more of three particular disciplines: Network Security, Information Security , and\/or Endpoint Security; and brings an established repository of technical expertise to act as a Subject Matter Expert.. This role upholds defined service level agreements (SLA) and customer service excellence. The Sr. Analyst continues to develop a platform of technical expertise. Roles & Responsibilities: 24x7 Support \u2013 60% job weight Monitors and resolves support requests. Escalates unresolved issues to senior team members and\/or manager(s) Performs deep analysis of the operating system. Handles Cyber incidents, system crashes and bug fixes. Handles troubleshooting, packets captures, configurations, restoring from back up, and repair for appliances, networks, infrastructure, and other system issues. Issues may multiple interactions with clients and\/or vendors to resolve Identifies efficiencies and improvements in workflow, thus reducing false positives in client environments Performs root cause analysis and collaborates with consultants and other Analysts to solve repetitive system performance or configuration problems Provides technical knowledge transfer to clients and internal department on low complexity problems Identifies, records, and escalates service performance trends, anomalies, and SLA breaches to senior leadership Applies Trusted Advisor techniques to build up client trust and influence loyalty Service Delivery Improvement - 20% job weight Provides mentorship and guidance to less senior resources as a trusted advisor in the application of CDW methodologies and the use of tools and templates to troubleshoot client requests Development of Standard Operating Procedures (SOPs) and knowledge base articles Professional Development \u2013 20% job weight Attends training sessions or shadowing activities, and obtains industry related certifications as determined by Manager Participate notably in assigned self-paced trainings Experience: Bachelors degree (B.A.\/B.S.) or 3-year diploma in Engineering, Computer Science, or a Technology related field and 1 years of security experience in a client-focused environment, and\/or working in a security operations center, OR 6 years total of Information Technology experience to include 1 years of security experience in a client-focused environment, and\/or working in a security operations center [WW1] At least two intermediate-level certifications in Managed Security Services disciplines, including but not limited to: Check Point: CCSA, CCSE: Cisco; CCNA-Security, CCNP \u2013 Security, CyberOps Professional Palo Alto: ACE, PCNSE, Cortex XDR: PCDRA, PMXdS; IBM QRadar Security Administrator; Splunk, Exabeam: Principal Security Analyst, Associate or Advanced Security Engineer:, CrowdStrike Falcon CFA, Microsoft SC-200, C|SA or similar technology certifications The position is part of a 7-day per week, 24-hour per day managed services operations. To provide the required coverage, must be willing to work weekends, holidays, and overtime. Provide direct client support, managing tickets and handling calls. Collaborate internally and externally to troubleshoot technical issues. Analyze and resolve problems across MSS supported technologies. Experience supporting IT infrastructure and Information Systems design or support involving hardware, software and services at an enterprise level for at least one discipline in the Managed Security Services portfolio Contribute to team objectives and maintain high customer satisfaction. Mentor less experienced team members and prioritize tasks effectively. Proficiency with productivity tools such as word processing, spreadsheet, diagram creation, presentation and email processing applications. Actively engage in coaching and continuous learning to enhance technical skills. Apply critical thinking and problem-solving abilities to address challenges. Experience in client-based support Clear understanding of Managed Security Services offerings and business proposition Excellent communication and collaboration skills. Ability to work independently and under minimal supervision

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8.0 - 13.0 years

8 - 12 Lacs

Mumbai

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Who is Tenable? Tenable is the Exposure Management company. 44,000 organizations around the globe rely on Tenable to understand and reduce cyber risk. Our global employees support 65 percent of the Fortune 500, 45 percent of the Global 2000, and large government agencies. Come be part of our journey! What makes Tenable such a great place to work? Ask a member of our team and they ll answer, Our people! We work together to build and innovate best-in-class cybersecurity solutions for our customers; all while creating a culture of belonging, respect, and excellence where we can be our best selves. When you re part of our #OneTenable team, you can expect to partner with some of the most talented and passionate people in the industry, and have the support and resources you need to do work that truly matters. We deliver results that exceed expectations and we win together! Your Role: The Regional Channel Sales Manager (RCM) is responsible for establishing and managing relationships with named Channel Partners. The Regional Channel Sales Manager will act as a sales liaison between distributors, named Channel Partners and Tenable sales personnel. The Regional CSM will support sales endeavors across all of Tenable s products lines in their assigned Region. Your Opportunity: Define strategy and its execution for named Channel partners Recruit new strategic partners in defined region Serve as the partner main point of contact as it relates to activity centric to the named Channel partners assigned to the region Create and present quarterly and ad-hoc reviews to the Director of Channels, Americas as well as to all levels of internal management Oversee the negotiations of legal agreements as they relate to the CM s named partner recruitment and management Create and deliver accurate quarterly and annual forecasts and strategic plans Develop engagement plan with named Channel partners and Tenable s Sales Teams Drive Channel partners sales and technical certification In conjunction with the marketing team, develop and assist with the execution of lead generation campaigns for the purpose of pipeline development Provide input to marketing and/or program managers regarding additions or changes needed to our partner tools, on-line interfaces, or similar May perform other duties and responsibilities that management may deem necessary from time to time What Youll Need: A minimum of 8+ years of experience managing channel partners in relation to technology sales Experience working with one and two tier channel models Experience working with both national and regional Channel partners Documented track record of success College Degree strongly preferred Experience and comfort level working with C-level executives Familiarity with the network security marketplace strongly preferred Ability to sit and work at a computer for extended periods of time Travel is a requirement for this position #LI-Hybrid #LI-KM1 We re committed to promoting Equal Employment Opportunity (EEO) at Tenable - through all equal employment opportunity laws and regulations at the international, federal, state and local levels. for further assistance. Tenable Data Consent Statement Tenable is committed to protecting the privacy and security of your personal data. This Notice describes how we collect and use your personal data during and after your working relationship with us, in accordance with the General Data Protection Regulation ( GDPR ). Please click here to review. For California Residents: The California Consumer Privacy Act (CCPA) requires that Tenable advise you of certain rights related to the collection of your private information. Please click here to review.

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3.0 - 7.0 years

10 - 14 Lacs

Mumbai

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Developer leads the cloud application development/deployment for client based on AWS development methodology, tools and best practices. A developer responsibility is to lead the execution of a project by working with a senior level resource on assigned development/deployment activities and design, build, and maintain cloud environments focusing on uptime, access, control, and network security using automation and configuration management tools Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Mandatory Skills: 3-7+ years of proven hands-on, full-stack development expertise with OOP (e.g., C++, Java) programming language Demonstrated ability to build and deploy microservices in a scalable high throughput workflow. Experience with various JavaScript frameworks, including but not limited to Vue.js, React, and Angular. Ability to adapt to new frameworks and libraries as needed. Experience with messaging systems across application stack (e.g., Kafka) Comfortable working in an agile software delivery environment, with Git and with exposure to CI / CD tools (e.g., Github, Docker, Jenkins) Secondary (nice to have skills)Proficiency in developing, deploying, and troubleshooting applications in both Linux and Windows environments. This includes familiarity with command-line interface Preferred technical and professional experience None

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3.0 - 8.0 years

5 - 10 Lacs

Mumbai, Navi Mumbai

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NSC Global is currently looking for a NOC Engineer (L1) to join our growing company. NSC Global provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Our goal is to partner with world-class enterprises, helping them become more agile, create commercial advantage and build quality through design, deployment, support and management of their global IT communications. NSC Global is a US Cisco Global Gold Certified Partner with a corporate headquarters in London, UK and a US headquarters in New York, NY. Please review our website at www.nscglobal.com for more information on our organization. Purpose of Role: To be responsible for delivering in line to Network solutions ensuring fulfilment of SLAs for NSC Global managed service customers and to manage all aspects of the network in both the NSC Global data centres and remote local networks, with the main objective to minimise unplanned downtime to the production infrastructure. Responsibilities Key Competencies: Autonomy Perform day- to-day activities under routine and continuous supervision with minor discretion in resolving problems or enquiries without frequent reference to others. Influence Ensure regular interaction with and may influence immediate colleagues and liaise with other teams as and when required. Ensure more influence in own domain including off-shore and on-shore team in network support to NSC Global end-users/clients. Complexity responsible to perform a range of varied work activities in a variety of structured environments (24X7 supports, working outside of shift hours) including working towards/on monitoring and management, data updation, network security, auditable working practices and operational procedures and perform site health checks. Business skills demonstrate ability to understand and use of appropriate methods, tools and applications having rational and organised approach to work. Able to: plan, work in a team, schedule and monitor own work within short time horizons. To absorb technical information when it is presented systematically and applies it effectively. Awareness of health and safety issues. To implicate practical experience of service desk systems. To find and propose solutions to service impacting problems and documenting all activities within the corporate tool set. To ensure that all changes to production systems are made using appropriate Change Control in accordance with NSC Global procedures and changes are carefully considered and have appropriate back-out plans for regression. To maintain a high standard of technical project delivery and associated documentation. Primary Responsibilities: To provide 1 st level support and triage, taking ownership of Incident and Problem cases. To ensure prompt and efficient resolution of incidents, meeting SLA requirements. To maintain an up to date record of network diagrams, inventory databases and equipment specifications related to the customers services, including updates to the knowledge base. To carry out technical investigations on user logged cases relating to user permission issues (TACACS), performance issues, investigating and service requests. To deliver audit and evidence requirements for shift routines, management configuration reviews, TACACS audits, Security Vulnerability audits, evidencing and remediation actions. To provide the capability to develop and deliver reporting to Service Management teams in line with: Link Utilisation, availability and capacity reporting from ITNM, reporting- Switch port, Ad hoc, Cisco working, long running tickets and general case management. Qualifications Qualifications: SC IT, BCS, BCA, Bachelor Degree, 3 years diploma (BSC electrical preferred). Experience: 1-3 Years of relevant experience Professional skills: Basic Skill - Cisco Routing / Switching; Familiar - Checkpoint + Juniper, Load Balancer. Essentials Cisco CCNA/CCDA or above. Desirable VPN Technologies and Encryption, load balancer solution including F5, and Cisco CSS, ; Cisco PIX/ASA firewalls, Cisco VPN concentrators, Cisco Unified Call manager, Unity and UC products, Cisco Wireless portfolio, Microsoft Windows 2000/2003 Server/Exchange, Ciscoworks, Net usage, Cisco ACS, TACACS, RADIUS and MPLS & VRF s, Checkpoint CCSA, GCSEs/O levels. Additional competencies : Communication: Clear, presentable and excellent communication skill orally and in writing at all levels to initiate and develop effective dialogue with colleagues. Working Together: able to work in a team, plan, present, schedule & monitor own work according to team s need and project requirement. Commitment: well organised, disciplined and practical approach. Persuasiveness: willing to work under routine supervision to identify and resolving complex issues and to advise and formulate strategies Analytical Ability: able to grasp new concepts, approaches and systems. Identifies purpose and objectives & Implements decision and evaluates results. Good problem solving skills. Creativity: willing to and motivated enough to develop new ideas, unique and novel solutions to problems and to absorb technical information when it is presented systematically and to apply it effectively. Job Motivation: high level of interest and enthusiasm for job responsibilities and can do attitude.

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5.0 - 10.0 years

13 - 17 Lacs

Gurugram

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Overview Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do. Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers. Responsibilities Cybersecurity SOC Analyst - Tier1 (SOC-Security Operation Center) The Cybersecurity Analyst will be responsible for the handling, and escalation of, alerts which require technical triage and analysis. This may include web attacks, malware infections, and phishing campaigns, which have been identified by the Information Risk & Security team s technology stack. Functional Responsibilities Experience Monitoring SIEM solutions and a variety of other security devices found in a SOC environment (e.g. Behavioral Analytics tools, IDS/IPS, log management tools, and security analytics platforms. Creating and maintaining documentation for security event processing. Acknowledge and handle the incoming security alerts. Use the internal ticketing system and dashboards to update the tickets/alerts accordingly and escalating them to the appropriate teams if necessary. Assist the Incident Response team on alerts escalated to them by the SOC team. Develop/Update and follow Standard Operating Procedures (SOPs) and Playbooks to handle standard and out-of-band alerts. Report to the Incident Response Team quickly and efficiently regarding urgent matters. Ensure ticket queues are always within satisfactory limits and all tickets are updated. Provide On-Call Support for emergency or high severity issues. Liaise with partner teams and end-users for security related tickets and activities. Qualifications Bachelors degree in Conputer Science / Electrical & Electronics / IT Engineering ; MCA Excellent verbal and written communication skills. Excellent analytical and problem-solving skills required. Minimum of 5+ years of experience in a SOC or Cybersecurity. Equivalent Certifications (Network+, Security+, CySA+, GSEC, GMON, etc.) Experience working with SIEMs and evaluating SIEM alerts, EDR , NDR Experience leveraging core security and infrastructure technologies during investigations (e.g. firewall logs, network security tools, malware detonation devices, proxies, IPS/IDS) Key Competencies Ability to think with a security mindset. The successful candidate has a good IT background with good level knowledge of multiple relevant security practice areas (anti-malware solutions, patch and vulnerability management, network security; monitoring; endpoint, etc.) Knowledge of TCP/IP Protocols, network analysis, and network/security applications. Good knowledge of various security tools and monitoring devices; e.g. able to read and understand IDS/IPS/Firewall/Proxy logs and determine the current state of play. Experience in correlating malware infections with attack vectors to determine the extent of security and data compromise. Ability to work in a time-sensitive environment; must be detail oriented and able to multitask to meet deadlines and company objectives. Experience in large, geographically diverse enterprise networks. Ability to build lasting relationships with partner teams and stakeholders. Strong written and oral communication skills, including the ability to interact directly with customers that do not have an IT background. Documentation; experience in writing reports and documenting tickets efficiently and accurately. Careers Privacy StatementKeysight is an Equal Opportunity Employer. Cybersecurity SOC Analyst - Tier1 (SOC-Security Operation Center) The Cybersecurity Analyst will be responsible for the handling, and escalation of, alerts which require technical triage and analysis. This may include web attacks, malware infections, and phishing campaigns, which have been identified by the Information Risk & Security team s technology stack. Functional Responsibilities Experience Monitoring SIEM solutions and a variety of other security devices found in a SOC environment (e.g. Behavioral Analytics tools, IDS/IPS, log management tools, and security analytics platforms. Creating and maintaining documentation for security event processing. Acknowledge and handle the incoming security alerts. Use the internal ticketing system and dashboards to update the tickets/alerts accordingly and escalating them to the appropriate teams if necessary. Assist the Incident Response team on alerts escalated to them by the SOC team. Develop/Update and follow Standard Operating Procedures (SOPs) and Playbooks to handle standard and out-of-band alerts. Report to the Incident Response Team quickly and efficiently regarding urgent matters. Ensure ticket queues are always within satisfactory limits and all tickets are updated. Provide On-Call Support for emergency or high severity issues. Liaise with partner teams and end-users for security related tickets and activities.

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7.0 - 8.0 years

8 - 13 Lacs

Mumbai

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Your Role and Responsibilities : As a Network Security Engineer, you are expected to work on Networking products or solutions based on any vendor hardware /vendor operating system software (i.e Vendor agnostic) with little or minimum support including skills like Routers/Switches/ Load balancer. Your role would also involve deploying, managing and implementing networking solutions to address client business requirements. You will need to visit the domestic client's offices / data centres on a daily basis or on an as-needed basis as part of this role.Responsibilities: Assist in troubleshooting and problem solving a wide variety of client IT security related issues (Cisco FTD/Palo Alto/Checkpoint/Fortinet/Azure firewalls, IDS/IPS, VPN, proxy, Bluecoat/Forcepoint/Zscalar Web filtering). Mentor Tier 1 staff on event handling & response Manage day to day firewall operations, implementing firewall rule requests, configuration changes. Continually improve upon skills and ability to learn new technologies Incorporate and follow all change management processes and procedures as outlined by the customer. Participate in security and vulnerability risk assessments of the enterprise firewall environment. Contribute to L2/L3 SOPs/Runbook/KEDB in keeping process & documentation up to date. Contribute to request/incident/change management improvement process Ready to learn new technologies through internal trainings Prove communication skills Incorporate and follow all change management processes and procedures as outlined by the customer. Participate in security and vulnerability risk assessments of the enterprise firewall environment. Ready to work on 24/7 shifts to support client requirement. Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Min 7-8 years of industry experience as a Network Security engineering on Design, Implementation and troubleshooting Firewall, load balancers, WAF Hands-on Experience handling at least 3 Firewall products (PaloAlto, FortiGate, Checkpoint, Cisco, Juniper, Sonicwall etc.) and Hands on experience with Proxy solutions(Forcepoint, Zscaler etc), IDS/IPS, WAF Assist in troubleshooting and problem solving a wide variety of client IT security related issues (Cisco FTD/Palo Alto/ firewalls, IDS/IPS, VPN, proxy, Bluecoat/Forcepoint/Zscalar Web filtering). Experience on firewall rules and data flow traffic in firewalls. Experience in performing /documenting RCA for major security incidents related to network security products Must have experience interacting with OEMs to fix product/technology related issue Experience on clustering and high availability. Experience in configuration and implementation of VPN across various vendor perimeter devices. Experience in routing technologies. Skilled in analysing and monitoring network security solutions. Should possess core understanding of web filtering gateways like BlueCoat, Zscaler or PaloAlto. Preferred technical and professional experience You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work Intuitive individual with an ability to manage change and proven time management Proven interpersonal skills while contributing to team effort by accomplishing related results as needed Up-to-date technical knowledge by attending educational workshops, reviewing publications

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3.0 - 5.0 years

15 - 19 Lacs

Bengaluru

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Not Applicable Specialism Risk Management Level Senior Associate & Summary At PwC, our people in cybersecurity focus on protecting organisations from cyber threats through advanced technologies and strategies. They work to identify vulnerabilities, develop secure systems, and provide proactive solutions to safeguard sensitive data. In threat intelligence and vulnerability management at PwC, you will focus on identifying and analysing potential threats to an organisations security, as well as managing vulnerabilities to prevent cyber attacks. You will play a crucial role in safeguarding sensitive information and enabling the resilience of digital infrastructure. At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purposeled and valuesdriven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us . At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations & Summary A career within Cybersecurity and Privacy services, will provide you with the opportunity to help our clients implement an effective cybersecurity programme that protects against threats, propels transformation, and drives growth. As companies pivot toward a digital business model, exponentially more data is generated and shared among organisations, partners and customers. We play an integral role in helping our clients ensure they are protected by developing transformation strategies focused on security, efficiently integrate and manage new or existing technology systems to deliver continuous operational improvements and increase their cybersecurity investment, and detect, respond, and remediate threats Responsibilities Minimum 35 years of experience Strong communication and presentation skills Basic knowledge on Cybersecurity and Network concepts. Good understanding and working exposure towards endpoint security, data security, network security and cloud security. Previous or current experience in managing a highlevel corporate breach. Understanding of Mitre Framework and Cyber kill chain techniques and how to implement it in the client infrastructure to detect and mitigate threats, Exposure towards technologies such as SIEM, EDR, Email Security, DLP, Vulnerability Management and Network Monitoring technologies (CrowdStrike, Palo Alto, Digital Guardian, Proofpoint) Good to have knowledge and experience on malware analysis, reverse engineering and performing deep dive forensic investigations. Willing to learn and put in the thought process to solve complex problems within the Security domain. Willing to work in 24/7 rotational shift. Good to have certifications such as CEH, GCIH, Network & Security Fundamentals. Mandatory Skill Sets SIEM , EDR , Crowdstike , Mitre , DLP , Proofpoint Preferred Skill Sets SIEM , EDR , Crowdstike , Mitre , DLP , Proofpoint Years of Experience 3+ Years Educational Qualification BE, B.Tech, M.Tech, MCA, MBA graduates. Education Degrees/Field of Study required Bachelor of Technology, Bachelor of Engineering, Master of Business Administration Degrees/Field of Study preferred Required Skills SoCs Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Cloud Security, Communication, Conducting Research, Creativity, Cyber Defense, Cyber Threat Intelligence, Embracing Change, Emotional Regulation, Empathy, Encryption, Inclusion, Information Security, Intellectual Curiosity, Intelligence Analysis, Intelligence Report, Intrusion Detection, Intrusion Detection System (IDS), IT Operations, Learning Agility, Malware Analysis, Malware Detection Tools {+ 16 more} No

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12.0 - 17.0 years

30 - 35 Lacs

Hyderabad

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Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions. We are currently seeking an experienced professional to join our team in the role of Associate Director, Software Engineering Specialist Key Responsibilities: Be responsible for managing and leading a diverse team of professionals to deliver infrastructure patching at pace for the Managed File Transfer (MFT) and Control-M platform s critical services to remain complaint with patching & cryptographic controls and co-lead a 24x7 production support team for overseeing the operations, support, stability and performance of MFT platforms ensuring high availability and minimal service disruption. Oversee monthly and emergency patch cycles, ensuring compliance with organizational policies and regulatory requirements, address critical vulnerabilities (CVEs) and remediation timelines based on threat intelligence and risk assessments. Manage incidents, drive root cause analysis and problem management activities, ensuring corrective actions are implemented to drive permanent resolutions. Act as escalation point for high-severity incidents, coordinating resolution across infrastructure, network, security, and application teams. Drive service recovery during crisis / lead crisis calls and educate the team on the required etiquette while working through MIRs and PIRs. Ensure compliance with IT policies, security standards, and audit requirements. Maintain clear documentation of patching/support procedures, schedules, and change control records. Provide regular reporting on operational metrics, capacity, incident trends, and improvement initiatives. Work flexibly (including out of core business hours) depending on business requirement. Manage relationships with vendors (technology / resource) ensuring timely updates and issue resolution Requirements Qualifications External To be successful in this role you should meet the following requirements: Bachelor s degree in computer science engineering or related field. 12+ years of experience in IT operations / production support / patch management. 3+ years of leadership experience managing or leading delivery/support teams in a mission-critical environment. Strategic thinking / planning and ensuring alignment with organizational objectives. Ability to drive process improvements and innovation. Able to work with high level of autonomy, make decisions independently and provide direction to the function. Strong leadership and team management skills (including people / performance management) with a proven track record of leading high-performing geographically dispersed teams. Service delivery, including incident & problem management and escalations, service improvement, reporting and trend analysis. Strong knowledge of ITSM (Incident, Problem & Change) process and tools. Conduct root cause analysis for major incidents and ensure follow-up actions are completed and define processes to prevent recurring issues. Excellent communication and interpersonal skills including the ability to work effectively with technical and non-technical staff. Highly skilled in complex problem solving, critical thinking, applying judgement, building consensus, and decision making. A strong level of IT literacy, including a broad knowledge of IT infrastructure (operating systems, databases, networking, security). Desirable - Understanding of MFT Products like Sterling Integrator / Sterling File Gateway, Connect:Direct etc. and Workload Automation e.g. Control-M. Strong knowledge of file transfer protocols (SFTP, FTPS, AS2, HTTPS, etc.) and encryption standards (PGP, TLS). You ll achieve more when you join HSBC. HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

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1.0 - 4.0 years

2 - 5 Lacs

Pune

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Must have Installed and Configured Cisco Switches and Routers Hands-on experience, troubleshooting, and resolution of problems on Firewalls - Palo Alto/ Checkpoint/ Fortinet / etc, Experience on Load Balancers is also good. Experience in Managing Network Security Technical certifications CCNA, CCDA

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0.0 - 2.0 years

4 - 8 Lacs

Bengaluru

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Monitoring and Incident Triage: Monitor endpoint security alerts and events generated by Crowdstrike and Trendmicro. Perform initial triage and analysis of security alerts to identify potential threats and incidents. Escalate critical incidents to Level 2 or appropriate teams for further investigation and resolution. Troubleshooting and Support: Provide first-line support for endpoint security-related inquiries and issues reported by end-users or other teams. Assist in troubleshooting endpoint security tool-related problems, including software configuration issues, policy enforcement, and detection rule tuning. Document and track support tickets/incidents in the ticketing system, ensuring timely resolution and effective communication with stakeholders. Endpoint Protection Management: Assist in the deployment, installation, and configuration of Crowdstrike and TrendMicro endpoint security solutions across the organization. Ensure endpoint security agents are properly installed, updated, and functioning correctly on all managed devices. Conduct regular health checks and maintenance tasks to ensure the integrity and effectiveness of endpoint security controls. User Education and Awareness: Collaborate with the cybersecurity awareness team to develop educational materials and resources related to endpoint security best practices. Documentation and Knowledge Sharing: Maintain up-to-date documentation of endpoint security configurations, procedures, and troubleshooting guidelines. Contribute to the knowledge base by documenting common issues, resolutions, and best practices for future reference.

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2.0 - 4.0 years

2 - 5 Lacs

Bengaluru

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2 years of experience in endpoint security implementation and management. Hands-on experience with CrowdStrike Falcon, Trend Micro Apex One/Deep Security, and EDR solutions. Strong knowledge of endpoint security, malware analysis, and threat detection methodologies. Experience in PowerShell, Python, or Bash scripting for automation and security tasks. Familiarity with Windows, macOS, and Linux endpoint security best practices. Understanding of network security, firewalls, and SIEM platforms (Splunk, Sentinel, etc.). Security certifications such as CrowdStrike CCFA/CCFR, Trend Micro Certified Professional, CEH, or CISSP (preferred).

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8.0 - 10.0 years

10 - 12 Lacs

Bengaluru

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Role Purpose The purpose of this role is to design the organisations computer and network security infrastructure and protect its systems and sensitive information from cyber threats Do 1. Design and develop enterprise cyber security strategy and architecture a. Understand security requirements by evaluating business strategies and conducting system security vulnerability and risk analyses b. Identify risks associated with business processes, operations, information security programs and technology projects c. Identify and communicate current and emerging security threats and design security architecture elements to mitigate threats as they emerge d. Identify security design gaps in existing and proposed architectures and recommend changes or enhancements e. Provide product best fit analysis to ensure end to end security covering different faucets of architecture e.g. Layered security, Zoning, Integration aspects, API, Endpoint security, Data security, Compliance and regulations f. Demonstrate experience in doing security assessment against NIST Frameworks, SANS, CIS, etc. g. Provide support during technical deployment, configuration, integration and administration of security technologies h. Demonstrate experience around ITIL or Key process-oriented domains like incident management, configuration management, change management, problem management etc. i. Provide assistance for disaster recovery in the event of any security breaches, attacks, intrusions and unusual, unauthorized or illegal activity j. Provide solution of RFPs received from clients and ensure overall design assurance i. Develop a direction to manage the portfolio of to-be-solutions including systems, shared infrastructure services, applications, hardware related to cyber risk security in order to better match business outcome objectives ii. Analyse technology environment, enterprise specifics, client requirements to set a collaboration design framework/ architecture iii. Depending on the clients need with particular standards and technology stacks create complete RFPs iv. Provide technical leadership to the design, development and implementation of custom solutions through thoughtful use of modern technology v. Define and understand current state solutions and identify improvements, options & tradeoffs to define target state solutions vi. Clearly articulate and sell architectural targets, recommendations and reusable patterns and accordingly propose investment roadmaps vii. Evaluate and recommend solutions to integrate with overall technology ecosystem viii. Tracks industry and application trends and relates these to planning current and future IT needs 2. Stakeholder coordination & audit assistance a. Liaise with stakeholders in relation to cyber security issues and provide timely support and future recommendations b. Provide assistance in maintaining an information security risk register and help with internal and external audits relating to information security c. Support audit of security best practices and implementation of security principles across the organization, to meet business goals along with customer and regulatory requirements d. Assist with the creation, maintenance and delivery of cyber security awareness training to team members and customers e. Provide training to employees on issues such as spam and unwanted or malicious emails Deliver No Performance Parameter Measure 1 Customer centricity Timely security breach solutioning to end users, Internal stakeholders & external customers experience, CSAT, educating and suggesting right control to the customers. 2 Support sales team to create wins % of proposals with Quality Index > 7, timely support of the proposals, identifying opportunities/ leads to sell services within/ outside account (lead generation), no. of proposals led Mandatory Skills: F5 Load Balancers.

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4.0 - 9.0 years

4 - 9 Lacs

Gurugram, Hisar, Jaipur

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Candidate should have an idea to designing, implementing, and maintaining security measures for systems, networks, and data.

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2.0 - 4.0 years

5 - 7 Lacs

Hyderabad

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Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver No Performance Parameter Measure 1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Network Data Admin.

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3.0 - 5.0 years

5 - 7 Lacs

Bengaluru

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Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver No Performance Parameter Measure 1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Network Data Admin.

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3.0 - 5.0 years

5 - 7 Lacs

Mumbai

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Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver No Performance Parameter Measure 1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Network Data Admin.

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1.0 - 3.0 years

5 - 7 Lacs

Mumbai

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Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver No Performance Parameter Measure 1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Network Data Admin.

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2.0 - 4.0 years

5 - 7 Lacs

Mumbai

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Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver No Performance Parameter Measure 1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Network Data Admin.

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3.0 - 5.0 years

5 - 7 Lacs

Coimbatore

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Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver No Performance Parameter Measure 1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Network Data Admin.

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1.0 - 3.0 years

5 - 7 Lacs

Coimbatore

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Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver No Performance Parameter Measure 1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Network Data Admin.

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3.0 - 5.0 years

5 - 7 Lacs

Hyderabad

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Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver No Performance Parameter Measure 1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Network Data Admin.

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