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5.0 - 10.0 years

15 - 30 Lacs

bengaluru

Hybrid

Must haves: Palo Alto Firewalls and F5 Load balancers About Fidelity International Fidelity International offers investment solutions and services and retirement expertise to more than 2.5 million customers globally. As a privately-held, purpose-driven company with a 50-year heritage, we think generationally and invest for the long term. Operating in more than 25 locations and with $611.4 billion in total assets, our clients range from central banks, sovereign wealth funds, large corporates, financial institutions, insurers and wealth managers, to private individuals. Our Workplace & Personal Financial Health business provides individuals, advisers and employers with access to world-class investment choices, third-party solutions, administration services and pension guidance. Together with our Investment Solutions & Services business, we invest $471 billion on behalf of our clients. By combining our asset management expertise with our solutions for workplace and personal investing, we work together to build better financial futures. Find out more about what we do, our history, and how you could be a part of our future at careers.fidelityinternational.com/about-us. Our clients come from all walks of life and so do we. We are proud of our inclusive culture and encourage applications from the widest mix of talent, whatever your age, gender, ethnicity, sexual orientation, gender identity, social background and more. As a flexible employer, we trust our people to perform their role in the way that works best for them, our clients and our business. We are a disability-friendly company and would welcome a conversation with you if you feel you might benefit from any reasonable adjustments to perform to the best of your ability during the recruitment process and beyond. About your team The Enterprise Network Services team are responsible for innovative network and firewall design solutions, supporting operations and delivering these services to the FIL business units. The ENS team have global responsibilities, delivering a regional support service through a virtual model, with staff located in our UK, European, India and Asia offices. About your role A Senior Technical Analyst/Technical Specialist within Network and Firewall Operations will be expected to have an excellent knowledge of Firewalls, Security appliances, DNS (dynamic), Load Balancing, Proxy Services, IPS technologies from best of breed vendors. This knowledge should be underpinned with a fundamental network (Cisco) understanding. This highly technical and customer facing position will involve Operational support, Network and Firewall Governance and project delivery from concept, scoping, design through to implementation. The ability to work as a member of a diverse geographical based team is essential. Part of ENS team, delivering a regional support function – identifying and driving tasks and initiatives to maintain stability deliver operational improvement. Incorporating service management, risk management, systems management (including monitoring) lifecycle management and reporting. Responsible for supporting all areas of the Fidelity business - including the Web (critical). The ability to work well with incident managers and interact with service delivery managers and project managers is fundamental; also need to be able to work under pressure in a busy and reactive environment. About you Degree holder in Computer Engineering, Telecommunications, or related disciplines. Be considered as a network security expert, with deep subject matter expertise in a number of technologies and a broad understanding across network security and non-network technology. Strong hands on experience of managing Firewall and security products including but not limited: Palo Alto Firewalls including Panarama (VPN/IPS/Wildfire) ZScaler Cloud Proxies F5 server load balancing and security technology (GTM/LTM/ASM/AFM) Excellent understanding of network security architecture, design and support. Excellent business scenes for a technical support environment. Proven Service Management (ITIL) experience, specifically incident, problem and change management Good analytical skill and able to solve complicated problem logically Good command of spoken and written English Good interpersonal skills, communication skills, project management skills and vendor management skills Must be flexible in approach to work content and responsibilities. Able to work under pressure within a busy environment and effectively multi-tasking Must be a self-starter and able to work with a minimum of supervision. Feel rewarded For starters, we’ll offer you a comprehensive benefits package. We’ll value your wellbeing and support your development. And we’ll be as flexible as we can about where and when you work – finding a balance that works for all of us. It’s all part of our commitment to making you feel motivated by the work you do and happy to be part of our team. For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com. For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.

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3.0 - 8.0 years

15 - 19 Lacs

bengaluru

Work from Office

Company Description Our Mission Job Description Your Career As a member of the Virtualization team at Palo Alto Networks, you will develop our next-generation virtualization and service offerings. Responsibilities will include designing and implementing new features and integrations with Azure cloud and other public and private clouds. Core networking improvements in pure software environments in both Virtual machines and Container form factors. Your Impact You will be expected to participate in all phases of the product development cycle, from definition, design, through implementation and test Develop functional specifications, assess task requirements and scheduling, and participate in development, debug and support Candidate should also have hands-on experience with virtualization technologies, various hypervisors, system software, networking, and have experience with Linux kernel software development Qualifications Your Experience 3+ years of related programming experience required with BS/MS degree in Computer Science or Electrical Engineering or equivalent or equivalent military experience Expert C programming skills Strong scripting skills with bash and python Have Architecture skills/background for different Azure services like compute, networking, load-balancers, identity management etc. Good Understanding of Linux Kernel, Networking stack in the kernel Strong skills in packet forwarding, Tunneling(GTP, VxLAN) etc. Experience developing device drivers and/or Linux kernel development preferred Experience with deployment on cloud environments (Azure/AWS/GCP) In-depth knowledge in selected network security fields such as stateful firewall, packet processing, TCP stream inspection, network ACL, and HA preferred Hands-on development experience on various hypervisors and network virtualization technologies like DPDK, XDP, Packet forwarding area Experience with Kubernetes and CNI is preferred Ability to work well with a group of senior engineers in a dynamic, fast-paced environment Additional Information The Team Our engineering team is at the core of our products connected directly to the mission of preventing cyberattacks. We are constantly innovating challenging the way we, and the industry, think about cybersecurity. Our engineers dont shy away from building products to solve problems no one has pursued before. We define the industry, instead of waiting for directions. We need individuals who feel comfortable in ambiguity, excited by the prospect of a challenge, and empowered by the unknown risks facing our everyday lives that are only enabled by a secure digital environment. Our Commitment We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at .

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2.0 - 5.0 years

5 - 5 Lacs

kolkata

Work from Office

JOIN BELOW WHATSAPP GROUP FOR IMMEDIATE INTERACTION IF INTERESTED. https://chat.whatsapp.com/JmARCt3WuVb2Og04ppy003 NETWORK ENGINEER/F5 LOAD BALANCER LOCATION: KOLKATTA INTERVIEW - TELEPHONICE/VIDEO CALL JOB DESCRIPTION Administer, configure, and maintain F5 appliances (LTM, GTM/DNS, APM, ASM, etc.). Monitor security advisories and apply mitigations. Design and implement application delivery infrastructure with supporting documentation. Perform network traffic analysis , capacity planning, and topology reviews. Install, configure, and manage PKI, DNS, MFA, and load-balancing solutions. Translate business requirements into technical solutions that align with global standards. Conduct system upgrades, backups, restores , and manage HA configurations. Troubleshoot issues from Layer 17 using tools like tcpdump, ssldump, curl, Wireshark. Support infrastructure migrations and baseline reviews. Configure and support application security policies via F5 security modules. Propose improvements to standards, policies, and procedures using performance metrics. Required Skills Hands-on experience with F5 BIG-IP LTM and virtual appliances. Strong expertise in iRules and troubleshooting application connectivity. Knowledge of HTTP protocols, PKI, DNS, MFA , and application load balancing strategies. Familiarity with routers, switches & firewalls (Cisco / Dell / HP). Excellent problem-solving, documentation & communication skills. Good to Have Experience with network monitoring solutions . Exposure to advanced application delivery techniques

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0.0 - 2.0 years

3 - 4 Lacs

bengaluru

Work from Office

Role Overview As an Offensive Security Engineer , you will be responsible for simulating real-world cyberattacks to identify vulnerabilities, assess risks, and improve security defenses. You will work closely with security analysts, DevOps, and IT teams to enhance the organization's resilience against cyber threats. Role & responsibilities Assist in penetration testing of web applications, networks, APIs, and mobile applications under senior guidance. Perform basic vulnerability assessments using standard tools and document findings. Support red team and purple team exercises by simulating attack scenarios in supervised environments. Stay updated on latest cyber threats, OWASP Top 10 vulnerabilities, and security trends . Prepare basic security reports with screenshots, observations, and initial remediation suggestions. Collaborate with senior engineers to implement security best practices. Preferred candidate profile Strong interest in cybersecurity and penetration testing . Basic knowledge of networking concepts (TCP/IP, DNS, HTTP/HTTPS). Familiarity with Linux commands and Windows basics. Understanding of common security issues (SQL Injection, XSS, CSRF, etc.). Exposure to penetration testing tools such as Nmap, Burp Suite, OWASP ZAP, Wireshark . Good problem-solving and analytical skills. Willingness to work in a fast-paced and challenging environment . Qualifications Education: B.E/B.Tech/MCA or equivalent in Computer Science / IT / Cybersecurity. Experience: 01 year (Internship or project experience in cybersecurity is a plus). Certifications (Mandatory / Preferred): OSCP (Offensive Security Certified Professional) Mandatory CEH (EC-Council), eJPT (INE), CompTIA Security+ – Preferred, not mandatory

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4.0 - 6.0 years

35 - 100 Lacs

bengaluru

Hybrid

Job Requirements Penetration Test Engineer – Product Cyber Security - We are looking for an experienced and certified Embedded and Application Penetration Tester to join our Product Cybersecurity team. In this role, you will be responsible for conducting comprehensive security assessments of our products including embedded devices, web applications, thick-client applications, and mobile applications. ESSENTIAL DUTIES AND RESPONSIBILITIES Conduct comprehensive security assessments of Wabtec products, including embedded devices, IoT devices, thick client applications, mobile and web applications, Use penetration testing and Red Team techniques to discover and exploit vulnerabilities Create findings reports and communicate to stakeholders Perform compliance testing of embedded systems with respect to IEC-62443-4-2 standards Explore new ways to exploit devices by dumping and analyzing firmware (incl reverse engineering) Interact with and test JTAG, UART, and other hardware debug interfaces Provide guidance on vulnerability remediation to engineering teams Manage the penetration testing request process and backlog/pipeline Recommend and implement improvements to testing processes and methodologies Support PSIRT and Vulnerability Disclosure processes and activities Promote security awareness through hacking demonstrations, CTF events .. Proactively perform threat hunting for any new vulnerabilities/risk associated with products and applications. Be up to date with cybersecurity trends and share information on new exploits, vulnerabilities to the appropriate stakeholders. Collaborate with cross-functional teams and stakeholders to identify and mitigate security risks. Work Experience QUALIFICATIONS & SKILLS: Bachelor's degree in computer science, cybersecurity, or a related field 4-6 years of experience in web, network and embedded/IoT applications penetration testing Strong expertise in various penetration testing techniques and attack frameworks such as MITRE ATTCK, PTES standards, fuzz testing, brute force attacks, OWASP top 10 tests, and more Hands-on experience with penetration testing tools including open-source tools, such as Metasploit and the Kali Linux tool set, Nessus, Qualys guard, nmap, Wireshark and Burp Suite etc. Demonstrate strong manual penetration testing skills and techniques that are required besides automated tools and frameworks Good understanding of embedded systems security testing including firmware security, secure configuration analysis, secure boot, physical port testing (USB, serial, CAN, wireless, etc.,) Knowledge of the secure SDLC and vulnerability/risk lifecycle Knowledge of common vulnerability frameworks such as CVSS, and OWASP top 10 Experience with hardware debug tools and test equipment Solid understanding of network security and penetration testing methodologies Strong problem-solving and critical thinking skills Excellent communication and report writing abilities Certification in a relevant area such as OSCP, OSWP, GPEN, CPTC, or CPTE is highly desired Excellent communication and presentation skills Ability to collaborate effectively as part of a global cross functional team, working independently with minimal supervision.

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12.0 - 16.0 years

16 - 31 Lacs

pune, bengaluru, delhi / ncr

Hybrid

Azure Security Specialist: Skills: SAST, DAST, Network Security, Azure Native Cloud Security , SSDLC, knowledge Security compliance standards, DevSecOps Tools like : Native Azure security services. Burp Suite, CheckMarx, Veracode, fortify, Qualys Certification: Azure Security Engineer Associate Certification. (AZ-500) + Azure Security Specialist Assist and collaborate with Client & Internal stakeholders on the end-to-end migration strategy and architecture from AWS to Azure Provide technical oversight and assistance for the execution of application and data migrations, ensuring secure data transit and encryption at rest. Help establish and enforce cloud architecture governance, security standards, and best practices across all migrations streams in collaboration with stakeholders. Act as a primary technical and cybersecurity liaison, offering support to client IT, business, and security stakeholders. Provide expert guidance on cloud-native security services, Identity & Access Management, Data Security, Cloud Security, Vulnerability governance, Application Security, and network security across Azure Support to ensure strict compliance with industry standards ( e.g HIPAA, GDPR, etc) and client policies throughout the migration. Facilitate and contribute to technical discussions and workshops, and present security solutions clearly to both technical and non-technical audiences. Proactively identify, assess, and mitigate technical and cybersecurity risks throughout the migration journey Support the optimization of cloud costs, performance, and continuously monitor the security posture of migration applications

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5.0 - 8.0 years

13 - 18 Lacs

pune

Work from Office

Job Purpose We are seeking a ed and experienced Domain Manger with a strong background in Wireless LAN (WLC) and Wi-Fi technologies, preferably with hands-on experience in the banking domain. The ideal candidate will be responsible for designing, implementing, and maintaining secure and scalable wireless network solutions across banking infrastructure. Duties and Responsibilities Key Responsibilities: Design, deploy, and manage enterprise-grade WLC and Wi-Fi networks. Perform site surveys, capacity planning, and RF optimization. Troubleshoot and resolve complex wireless network issues. Ensure network security compliance with banking standards and regulations. Collaborate with cross-functional teams to support branch and data center connectivity. Monitor network performance and generate reports for analysis and improvement. Implement and manage Cisco/Meraki/Aruba wireless solutions. Maintain documentation for network configurations, policies, and procedures. Participate in audits and ensure adherence to banking IT policies. Key Decisions / Dimensions WLC , Wi-Fi Policies Major Challenges Uptime, Performance & compliance check for WLC and Wi-Fi Required Qualifications and Experience a) QualificationsBachelors degree in Computer Science, IT, or related field b)Work ExperienceMinimum 5 years of experience in WLC and Wi-Fi technologies Experience with Cisco Wireless Controllers, Meraki, or Aruba solutions Familiarity with banking infrastructure, compliance, and security requirements Proficiency in network monitoring tools Knowledge of LAN/WAN, routing, switching, and firewall technologies Strong understanding of 802 11 standards, RF fundamentals, and wireless security protocols Certifications such as CCNP Wireless, CWNA, CWNP are a plus Knowledge of Zero Trust architecture and secure access models Strong analytical and problem-solving s Excellent communication and documentation abilities

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5.0 - 9.0 years

0 Lacs

chennai, tamil nadu

On-site

As a Senior Operations Engineering / System Reliability Engineer - Data at our company, you will play a crucial role in monitoring and troubleshooting data quality and system performance. You will proactively identify and resolve data-related issues to ensure the accuracy, completeness, and reliability of our data. Your responsibilities will include performing data validation and verification in production environments, developing and executing test plans for data validation, and collaborating with cross-functional teams to integrate data validation into overall testing strategies. You will also be responsible for analyzing data trends and patterns, developing Kibana dashboards and reports to monitor key metrics, and providing insights and recommendations based on data analysis to enhance data quality and reliability. Additionally, you will work closely with Support, QA, Data, QOE, DevOps, and Engineering teams, participating in cross-functional meetings to discuss and plan data quality improvements. To be successful in this role, you should have a minimum of 5 years of experience in network engineering or technical support, with a focus on advanced troubleshooting and problem-solving. You should possess deep technical expertise in networking technologies, strong analytical and problem-solving skills, and excellent communication and interpersonal skills. Industry certifications such as CCNP, CCIE, or equivalent are highly desirable. Preferred qualifications include experience working in a technical assistance center (TAC) or similar customer support environment, familiarity with network automation and scripting languages, knowledge of cloud networking technologies, and understanding of QOE, DPI, and Kibana. In return, we offer exposure to the aviation and maritime domains, connectivity and content engineering and business knowledge, the opportunity to work in cross-functional teams, competitive health benefits, generous paid time off, performance-based bonuses, and the chance to work across teams and organizations. Join us in shaping the future of our flagship product and co-authoring the next chapters of our story.,

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5.0 - 9.0 years

0 Lacs

maharashtra

On-site

As an Information Security Analyst at DNEG, your role will involve providing essential support to the global InfoSec team and colleagues across the company. You will be expected to work as an InfoSec generalist with a strong technical foundation, while also assisting in GRC functions such as internal and external audits. You will play a crucial role in enhancing the company's assurance and compliance capabilities by collaborating closely with various InfoSec teams, internal IT departments, and colleagues. Your responsibilities will include monitoring, investigating, and resolving issues that may compromise the confidentiality and integrity of the company's systems, as well as documenting technical procedures to improve existing workflows. To excel in this role, you should have 5 to 8 years of experience in SOC/Security Operations or a relevant technical role. Knowledge of cybersecurity operations, incident response management, and various security tools is highly beneficial. Familiarity with network security, endpoint security, access control concepts, and operating systems is essential. Experience with SIEM, security data analytics, vulnerability management tools, penetration testing methodologies, and ITIL framework will be valuable. A Certified Information Systems Security Professional (CISSP) certification is required for this position. While a bachelor's degree in IT or Computer Science is desirable, it is not mandatory. Additional certifications such as Certified Ethical Hacker (CEH) or Cisco CCNA would be beneficial but not essential. Overall, the successful candidate will be a proactive team player with excellent interpersonal and communication skills, a strong technical background, and a willingness to adapt and enhance existing InfoSec technologies to meet the company's evolving needs.,

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8.0 - 12.0 years

0 Lacs

pune, maharashtra

On-site

The Network Engineer plays a crucial role in the organization, reporting directly to the Network Manager. As a technical expert in networking engineering, you will be responsible for design and implementation of network changes. Your primary focus will be on ensuring defined standards, managing the technical lifecycle of products and services, and delivering change/transformation while ensuring a smooth transition to Network Operations. Key responsibilities include defining and documenting Network Engineering Standards, creating Low Level Design documents, developing Implementation Plans, managing Procurement activities, and ensuring the smooth Transition/Handover to Operations. Additionally, you will be responsible for Technical Lifecycle Management, supporting Architecture in creating a Delivery Roadmap, scoping activities for High Level Design, and undertaking Proof of Concept activities. With a minimum of 8 years of hands-on experience in network solutions within a global enterprise scale organization, you will bring expertise in design engineering and building resilient network solutions. Knowledge of network principles, global financial services, regional compliance standards, risk and compliance concepts, automation, and orchestration is essential. Understanding Layer 2, Layer 3 & Layer 4-7 networks and various networking technologies is required. Technical expertise in Network Routing, Switching, Network Security, Cisco, Juniper Routers & Switches, Checkpoint, Cisco ASA Firewalls, and Cisco, Silver-Peak SD-WAN is necessary. Certification in CCNA, CCNA Security, CCNP Routing & Switching, Check Point CSSE, SD-WAN, and ITILv3 foundation or higher is mandatory. Desirable skills include knowledge of Public Cloud, Azure Sentinel, and certifications like CCIE Routing & Switching, CCIE Data Center. Personal attributes such as being highly organized, proactive under pressure, problem management skills, positive attitude, teamwork, integrity, and effective communication are crucial for success in this role. As a Network Engineer, you will collaborate with global teams, challenge the status quo, and uphold professional standards. Embracing the philosophy of treating customers fairly, adhering to the organization's policies and procedures, and working effectively as part of the IT community are integral to the role.,

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3.0 - 7.0 years

0 Lacs

pune, maharashtra

On-site

You will be working as a full-time Cyber Security Trainer at WebAsha Technologies in Pune. Your primary responsibility will be delivering top-notch training in areas like application security, cybersecurity, network security, information security, and malware analysis. To excel in this role, you must possess strong skills in application security and information security, as well as cybersecurity and network security. Experience in malware analysis is also crucial. A solid understanding of IT security principles is essential for this position. Having certifications in cybersecurity such as CEH, CPENT & OSCP will be an added advantage. Your communication and presentation skills should be excellent to effectively convey complex security concepts to the trainees. A Bachelor's degree in Computer Science, Information Technology, or a related field is required to qualify for this role. Join us at WebAsha Technologies and contribute to preparing professionals for the dynamic field of cybersecurity.,

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3.0 - 7.0 years

0 Lacs

ahmedabad, gujarat

On-site

As a Network Engineer/Network Administrator with 3 to 6 years of experience, you will be responsible for network and infrastructure management, network performance monitoring, and optimization. You will also play a key role in implementing network security and access control measures. Your duties will include server installation, configuration, and maintenance, as well as overseeing system updates, patch management, and data backups. Additionally, you will be expected to provide user support, troubleshoot any issues that arise, and manage IT assets and licenses effectively. Furthermore, you will be responsible for coordinating with vendors, handling IT procurement, enforcing IT policies, and ensuring compliance with regulations. This is a full-time, permanent position with benefits such as health insurance. The work schedule is during the day shift, and the job requires in-person presence at the work location.,

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6.0 - 10.0 years

0 Lacs

noida, uttar pradesh

On-site

The job involves working directly with customers to address complex post-sales concerns, requiring thorough evaluation of various factors. You will engage in technical discussions with cross-functional teams, promoting transparency for improved products, working environments, and cybersecurity. Providing technical support, troubleshooting, and best practices to customers and partners is a key responsibility, along with managing support cases, fault isolation, and root cause analysis. Publishing technical documentation and reviewing training materials are also part of the role. The ideal candidate should have 6-8 years of experience in a Technical Support environment, with expertise in Remote Access VPN solutions, IPSEC, PKI & SSL, TCP/IP, and Authentication Protocols. A strong understanding of Networking and Network Security concepts, experience with various networking devices, and familiarity with Palo Alto, Cisco, Checkpoint, Juniper, and Fortinet products are desirable. Experience with Firewall Central Management Systems, multi-factor authentication security systems, and Security services is preferred. Proficiency in debugging complex networks, virtualization experience, and knowledge of Windows, MAC OS, Linux, Python, and BASH scripting are important. Strong written and verbal communication skills, along with a degree in Computer Engineering or Electronics & Communications Engineering, are required for this role.,

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8.0 - 12.0 years

15 - 20 Lacs

chennai

Work from Office

Your Career The Solutions Consultant is the evolution of the traditional Sales Engineering role, aligning how we best serve our customers in understanding their environment, providing solution guidance and ensuring value realization in their investment with Palo Alto Networks. As a Solutions Consultant you provide technical leadership and expertise and guidance in your customers security transformation journey. You will play a key role in defining technical solutions that secure a customers key business imperatives and ensuring value realization of their investment with Palo Alto Networks. You evangelize our industry leadership in on-prem, cloud, and security operations services that establish PANW as your customers cybersecurity partner of choice . Your Impact Curiosity is core to the Solutions Consultant role, and you see complex problems as opportunities to learn and deliver innovative solutions! You define your impact by: Meeting and exceeding sales quotas by building and implementing strategic, technical account plans that target cross-platform solutions. Your ability to position, demonstrate and create high level designs across the entire PANW portfolio based on customer business needs Conducting discovery to understand and articulate the key technical, operational, and commercial imperatives of your prospects and customers Working closely with Professional Services, Customer Success and Specialist teams to ensure overall customer implementation and adoption of solutions. Demonstrating strong communication skills and the ability to influence through effective presentations and customer-specific demos, technical engagements, and workshops Leading successful technical validation efforts based on best practices to ensure technical win in assigned opportunities. Orchestrating supporting resources (Specialists, Channel Resources, Customer Support) to ensure a one-team approach that demonstrates a cohesive strategy Promoting end-to-end solutions that include PANW and/or partner professional services to ensure customers realize business value sooner Understanding the competitive landscape and effectively differentiating our leadership Continuously investing in yourself to develop technical and professional skills that drive your ever-increasing contributions to success of our customers while actively participating within the Solutions Consultant community and at industry events (OT) - Identifying technical stakeholders and cultivating relationships with key personas to build and drive a security architecture transformation roadmap Qualifications Your Experience Understanding of data networking and/or modern application design and cloud architectures Delivering cybersecurity solutions that solve technical challenges and influence new business initiatives Influencing and gaining buy-in from key stakeholders, either in a customer-facing or internal role; prior experience in a pre-sales role is ideal Creating and delivering technical presentations, workshops, or technical validation engagements Experience in selling, designing, implementing, or managing one or more of the following solutions: Network Security, SASE, SaaS, CNAPP and/or SOC Transformation Technologies Partnering with Customer Support functions to ensure successful implementation and adoption of sold solutions Complex sales involving long sales processes with multiple buying centers and multi-product solutions are preferred Proficient in English

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8.0 - 10.0 years

12 - 17 Lacs

mumbai

Work from Office

Role Purpose The purpose of this role is to design the organisations computer and network security infrastructure and protect its systems and sensitive information from cyber threats Do 1. Design and develop enterprise cyber security strategy and architecture a. Understand security requirements by evaluating business strategies and conducting system security vulnerability and risk analyses b. Identify risks associated with business processes, operations, information security programs and technology projects c. Identify and communicate current and emerging security threats and design security architecture elements to mitigate threats as they emerge d. Identify security design gaps in existing and proposed architectures and recommend changes or enhancements e. Provide product best fit analysis to ensure end to end security covering different faucets of architecture e.g. Layered security, Zoning, Integration aspects, API, Endpoint security, Data security, Compliance and regulations f. Demonstrate experience in doing security assessment against NIST Frameworks, SANS, CIS, etc. g. Provide support during technical deployment, configuration, integration and administration of security technologies h. Demonstrate experience around ITIL or Key process-oriented domains like incident management, configuration management, change management, problem management etc. i. Provide assistance for disaster recovery in the event of any security breaches, attacks, intrusions and unusual, unauthorized or illegal activity j. Provide solution of RFPs received from clients and ensure overall design assurance i. Develop a direction to manage the portfolio of to-be-solutions including systems, shared infrastructure services, applications, hardware related to cyber risk security in order to better match business outcome objectives ii. Analyse technology environment, enterprise specifics, client requirements to set a collaboration design framework/ architecture iii. Depending on the clients need with particular standards and technology stacks create complete RFPs iv. Provide technical leadership to the design, development and implementation of custom solutions through thoughtful use of modern technology v. Define and understand current state solutions and identify improvements, options & tradeoffs to define target state solutions vi. Clearly articulate and sell architectural targets, recommendations and reusable patterns and accordingly propose investment roadmaps vii. Evaluate and recommend solutions to integrate with overall technology ecosystem viii. Tracks industry and application trends and relates these to planning current and future IT needs 2. Stakeholder coordination & audit assistance a. Liaise with stakeholders in relation to cyber security issues and provide timely support and future recommendations b. Provide assistance in maintaining an information security risk register and help with internal and external audits relating to information security c. Support audit of security best practices and implementation of security principles across the organization, to meet business goals along with customer and regulatory requirements d. Assist with the creation, maintenance and delivery of cyber security awareness training to team members and customers e. Provide training to employees on issues such as spam and unwanted or malicious emails Mandatory Skills: Fortinet Firewall .Experience: 8-10 Years .>

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3.0 - 5.0 years

4 - 8 Lacs

chennai

Work from Office

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Network Data Admin .Experience: 3-5 Years .>

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8.0 - 12.0 years

12 - 16 Lacs

hyderabad, india

Work from Office

Summary: 1) The candidate will be supporting the Production Network Operations of INFINET Network 2) Monitor, track, fix and report the health status of INFINET Network Experience: 1) B.E/B.Tech, M.Tech/MCA (Computer/IT) with 7 plus years or B.Sc (Computers) with 8 plus years of working experience on large complex enterprise networks. - Mandatory 2) Must have handson experience in protocols/technologies like MPLS (traffic engineering, L2/L3 VPN), BGP-4/MP-BGP, ISIS, OSPF/OSPFv3, EIGRP, RSVP, LDP, VXLAN, Network Access Control, 802.1x, VPN. - Mandatory 3) Experience in Software Defined Network (SDN) & SD-WAN. - Mandatory 4) Extensive experience leading and managing complex internetworking solutions from design to implementation. - Mandatory 5) Experience of multi-vendor / multi-service IP networks, multi-vendor equipment and network protocols. - Mandatory 6) Experience in Solution Design and Architecture assessment of large networks - Mandatory 7) Experience on network management tools like Cisco ISE, DNAC. - Mandatory 8) Must have handled minimum 15 members of team size. - Mandatory 9) Experience in Security devices - Desireable 10) Experience in dealing with banks / financial institutions /NBFCs networks - Added advantage Knowledge: 1) Understanding of OSI model and TCP/IP protocol (IPv4 & IPv6) - Mandatory 2) Knowledge on network capture / analysis tools like Wireshark - Mandatory 3) Knowledge in Network Management and Monitoring tools such as Solarwinds. - Mandatory 4) Knowledge of Software Defined Network (SDN) & SD-WAN. - Mandatory 5) Knowledge on Network & Security devices like firewalls, WAFs, L3 & L2 switches, LBs - Mandatory 6) MS Office & MS Visio- Mandatory 7) Knowledge of Network Security devices - Added advantage 8) Knowledge on Telecom domain - Added advantage Technical Skills: 1) Routing & Switching - Mandatory 2) Excellent skills on Software Defined Network (SDN) & SD-WAN - Mandatory 3) MPLS Technology - Mandatory 4) VPN technologies - Mandatory 5) Network monitoring and management tools - Mandatory 6) Excellent interpersonal, written and verbal communication skills along with quick learner. - Mandatory 7) Network Security - Firewalls, IDS/IPS, Proxy - Mandatory Roles and Responsibilities 1) Handling escalation calls from L1 and L2 resources and assist in resolution. 2) Manage day to day Network Operations, report and review incidents. 3) Configuration, Monitoring & Troubleshooting of Networking & Security devices (Switches, Routers, Firewalls, Load Balancers, etc., using products of leading OEMs like CISCO, Juniper etc.) 4) Design complex networks, provide solutions and maintain versions of documentation. 5) Desinged, implimented and Managed SD-WAN solution. 6) Manage & maintain medium to large scale MPLS WAN network 7) Experience in configuring BGP, EIGRP & OSPF with strong knowledge in TCP/ IP and OSI models and understanding of IP SLA, reporting, etc. 8) Timely resolution of calls / incidents related to all network issues within defined timelines. 9) Troubleshooting on various layers (LAN & WAN i.e. Access, Distribution, Core). 10) Securing network systems by establishing and enforcing policies, defining and monitoring access. 11) Vendor Management and Asset & Inventory Management. 12) Regular Patching of all provisioned Network & Security devices 13) Prepare HLD & LLD, generate configuration template for Network changes, and hardening of Network devices. 14) Network equipment testing and maintaining audits. 15) Creation and Maintenance of blue-print document for NOC & SOC covering the processes and procedures. 16) Handling NOC Shift Operations across 24x7 17) Provide 24x7 Data Centre Network and its relevant operational support.

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1.0 - 3.0 years

4 - 7 Lacs

hyderabad

Work from Office

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Data Center Switching .Experience: 1-3 Years .>

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7.0 - 9.0 years

4 - 7 Lacs

kolkata, mumbai, new delhi

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We are seeking a highly skilled and experienced Security L2 Engineer to join our team. This individual will be responsible for managing, troubleshooting, and optimizing security infrastructure across various technologies, ensuring the security of our network and data. The ideal candidate will have extensive hands-on experience with firewalls, IDS/IPS, proxies, WAF, and email gateways, specifically with Palo Alto, Juniper SRX, Fortigate, McAfee, Zscaler, Akamai, and Cisco Ironport. Key Responsibilities: Firewall Management: Configure, manage, and troubleshoot Palo Alto, Juniper SRX, and Fortigate firewalls to ensure optimal security configurations, rule sets, and access control policies. Perform regular firewall audits, identify security vulnerabilities, and provide recommendations for improvements. IDS/IPS Management: Monitor and manage McAfee IDS/IPS systems for intrusion detection and prevention. Analyze and respond to security alerts, ensuring timely incident response and escalation where necessary. Proxy Management: Configure and maintain McAfee and Zscaler proxy solutions to monitor and secure internet traffic. Troubleshoot proxy-related issues and ensure that web traffic is being securely filtered according to company policies. WAF Management: Administer and optimize Akamai Web Application Firewall (WAF) to protect web applications from threats and vulnerabilities. Conduct performance tuning and ensure continuous protection for applications against evolving threats. Email Gateway Security: Manage and maintain Cisco Ironport email gateway for email security, including spam filtering, malware detection, and preventing phishing attacks. Monitor email traffic, troubleshoot security issues, and ensure compliance with email security best practices. Security Incident Management: Respond to and investigate security incidents, conducting root cause analysis and ensuring effective remediation steps are taken. Work closely with internal teams and external vendors to mitigate any security threats. Security Policy and Procedure Development: Assist in the development and enforcement of security policies, procedures, and best practices across the organization. Ensure that security policies and procedures are updated in accordance with industry standards and regulations. Collaboration and Reporting: Collaborate with cross-functional teams to ensure seamless security operations and compliance. Prepare and present security reports to senior management, highlighting critical issues and recommending solutions. Mentoring and Support: Provide guidance and mentoring to junior team members, sharing best practices and knowledge in security management. Act as an escalation point for complex security issues and provide advanced troubleshooting support. Qualifications and Skills: Experience: At least 7 years of hands-on experience working with security technologies, specifically Palo Alto Firewalls, Juniper SRX, Fortigate, McAfee IDS/IPS, McAfee/Zscaler Proxy, Akamai WAF, and Cisco Ironport. Experience in managing complex network security infrastructure and ensuring its proper functioning. Certifications: Palo Alto Networks Certified Network Security Engineer (PCNSE) (preferred). Certified Information Systems Security Professional (CISSP) or equivalent (preferred). Any relevant certifications for McAfee, Zscaler, Akamai, Juniper, Fortigate, and Cisco Ironport (highly desirable). Technical Skills: In-depth knowledge of network security protocols and technologies. Strong understanding of firewall configurations, IDS/IPS systems, email security, web application firewalls, and proxy solutions. Expertise in incident management, vulnerability analysis, and security monitoring tools. Strong troubleshooting and analytical skills. Soft Skills: Excellent communication and interpersonal skills, with the ability to collaborate effectively with both technical and non-technical teams. Strong organizational and time management skills, with the ability to handle multiple priorities and meet deadlines. Technologies: Technologies Product Firewall Palo Alto Juniper SRX Fortigate VPN CISCO FIREPOWER / ASA DDoS Arbor DNS Security Cisco Umbrella NAC Cisco ISE Firewall Analyzer AlgoSec IDS/IPS McAfee Proxy McAfee / Zscaler Adv. Threat Protection FireEye WAF Akamai Email Gateway Cisco Ironport Certifications required PCNSA/PCNSE JNCIA/JNCIP Security ZIA-A/ZIA-P -Zscaler Internet Access

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8.0 - 13.0 years

4 - 8 Lacs

kolkata, mumbai, new delhi

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Seeking an experienced Senior Network Security Engineer (8+ years) to design, implement, and manage secure enterprise network solutions with expert-level knowledge in routing/switching (static, OSPF, BGP), firewalls, SD-WAN, and AWS environments. The ideal candidate possesses deep practical expertise with Juniper switches, SRX/ASA/Palo Alto firewalls, VPN technologies, and demonstrates proactive self-learning of new platforms. Key Responsibilities Design, implement, and maintain secure network infrastructures using advanced routing and switching (OSPF, BGP, static), firewalls, SD-WAN, and AWS cloud connectivity. Configure, operate, and troubleshoot Juniper switches, SRX firewalls, Cisco ASA, and Palo Alto firewalls in enterprise settings. Administer VPNs (IPsec, site-to-site, remote access, AWS VPN, Direct Connect/ExpressRoute) and establish secure cloud hybrid connectivity. Respond to and resolve complex security events and incidents, ensuring systems resilience and business continuity. Conduct vulnerability and risk assessments, and implement robust policies for threat detection, prevention, and remediation. Act as a subject matter expert collaborating with IT, security, and DevOps teams on network architecture and future initiatives Basic Qualifications BE / MCA + 8+ Years experience 8+ years in enterprise network security engineering (routing, switching, firewall integration, troubleshooting). In-depth expertise in OSPF, BGP, static routing, SD-WAN architectures, and AWS VPC, security groups, VPN, and transits. Advanced hands-on experience with Juniper (switches, SRX), Cisco ASA, and Palo Alto firewalls (deploy, configure, troubleshoot). Deep understanding of network security (IPS/IDS, NAT, ACL, VPN, segmentation, zero trust), OSI/TCP/IP model, and secure edge solutions. Ability to self-learn and adapt to new technologies independently on-demand. Preferred Qualifications Relevant certifications (e.g., CCIE Security, JNCIP-SEC, Palo Alto PCNSE, AWS Certified Advanced Networking) preferred but not mandatory. Strong problem-solving, communication, and technical leadership abilities. Self-starter who actively engages with emerging technologies, industry standards, and best practices. Experience in scripting/automation (Python, Ansible), cloud infrastructure as code, and multi-vendor environments is an advantage.

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7.0 - 10.0 years

7 - 11 Lacs

noida, mumbai

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Job Description: Azure load balancer solutions, including layer 7 application gateway and layer 4 load balancer Manage Virtual Networks and subnets Create and manage Network Security Groups and Virtual Machines, and Virtual Networks for security purposes Configure and troubleshoot VPN connections like Site-to-Site, point-to-site, and Vnet-to-Vnet peering Creation and administration of route tables and management of traffic within Azure environments Integration of Web Applications with virtual networks to ensure communications with Vnets and On-prems Required experience in the cloud security domain. Broad understanding of cloud technologies (SAAS, PaaS). Writing YAML code to convert Azure classic to YAML pipelines High-level understanding of the CICD pipeline for application deployments Managing deployments on the AKS cluster Troubleshooting AKS issues such as pod crashes, node restarts, and pod volume issues Understanding and implementing Kubernetes disaster recovery (DR) Troubleshooting network/DNS communication issues using tools like telnet, tracert, curl, and nslookup Multiple Cloud activities required, such as Azure Infra/ Azure Migrations, Azure VPN Gateways(Site-to-Site, Point-to-Site), Azure VM, Azure VNET, Azure VNET-Peering, Azure Firewall, Azure NSG, Azure Storage (Unmanaged Disks, Managed Disks), Azure Application Gateways, Azure Load Balancers, Traffic Manager, Azure AD, Golden Images, Snapshots, Key vaults, Recovery service vaults, Azure Site Recovery, Azure SQL, Azure Monitor, Application Insights, App Service Plan, Azure Automation, private endpoints, private link services, Bastion network Configure, deploy, and manage Web Application Firewalls (WAFs) to protect web applications from common threats (e.g., SQL injection, cross-site scripting, and DDoS attacks). Perform regular WAF audits and updates to keep up with emerging threats and application changes. Conduct regular security assessments of cloud environments, including vulnerability scans and penetration testing. Internet DOMAIN knowledge on DNS/DHCP URL Whitelisting, Blocking unauthorized URLs Coordinating with the Vendor for application vulnerability remediation. Management reporting (daily/weekly / monthly) with remediation plans, progress, and issues.

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3.0 - 7.0 years

16 - 20 Lacs

mumbai

Work from Office

Your Career The Solutions Consultant is the evolution of the traditional Sales Engineering role, aligning how we best serve our customers in understanding their environment, providing solution guidance and ensuring value realization in their investment with Palo Alto Networks. As a Solutions Consultant you provide technical leadership and expertise and guidance in your customers security transformation journey. You will play a key role in defining technical solutions that secure a customers key business imperatives and ensuring value realization of their investment with Palo Alto Networks. You evangelize our industry leadership in on-prem, cloud, and security operations services that establish PANW as your customers cybersecurity partner of choice. Your Impact Curiosity is core to the Solutions Consultant role, and you see complex problems as opportunities to learn and deliver innovative solutions! You define your impact by: Meeting and exceeding sales quotas by building and implementing strategic, technical account plans that target cross-platform solutions. Your ability to position, demonstrate and create high level designs across the entire PANW portfolio based on customer business needs Conducting discovery to understand and articulate the key technical, operational, and commercial imperatives of your prospects and customers Working closely with Professional Services, Customer Success and Specialist teams to ensure overall customer implementation and adoption of solutions. Demonstrating strong communication skills and the ability to influence through effective presentations and customer-specific demos, technical engagements, and workshops Leading successful technical validation efforts based on best practices to ensure technical win in assigned opportunities. Orchestrating supporting resources (Specialists, Channel Resources, Customer Support) to ensure a one-team approach that demonstrates a cohesive strategy Promoting end-to-end solutions that include PANW and/or partner professional services to ensure customers realize business value sooner Understanding the competitive landscape and effectively differentiating our leadership Continuously investing in yourself to develop technical and professional skills that drive your ever-increasing contributions to success of our customers while actively participating within the Solutions Consultant community and at industry events (OT) - Identifying technical stakeholders and cultivating relationships with key personas to build and drive a security architecture transformation roadmap Qualifications Your Experience Understanding of data networking and/or modern application design and cloud architectures Delivering cybersecurity solutions that solve technical challenges and influence new business initiatives Influencing and gaining buy-in from key stakeholders, either in a customer-facing or internal role; prior experience in a pre-sales role is ideal Creating and delivering technical presentations, workshops, or technical validation engagements Experience in selling, designing, implementing, or managing one or more of the following solutions: Network Security, SASE, SaaS, CNAPP and/or SOC Transformation Technologies Partnering with Customer Support functions to ensure successful implementation and adoption of sold solutions Complex sales involving long sales processes with multiple buying centers and multi-product solutions are preferred Proficient in English

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4.0 - 8.0 years

14 - 18 Lacs

bengaluru

Work from Office

Your Career Its not about making a sale. Its about providing the most secure environment for our customers digital transactions. In this role, youll continue building on our mission by helping secure our clients environment and ensure their repeat business and future endorsement. You will be in charge of leading a technical support team that will help identify and fix complex issues in our established clients networks, while handling critical issues through your teams support. Youll be responsible for the daily operations of your team to ensure they achieve their goals while meeting the needs of the customers. Your Impact Lead daily operations of a team of Technical Support Engineers in line with the company's goals and objectives Ensure that the team has the resources and processes necessary for successful and sustained performance Provide mentorship and direction to the team to deliver on company goals and objectives, and improve opportunities, such as response time and resolution time objectives Directly provide and ensure appropriate technical and soft skills training and mentoring Set team goals in line with overall company goals, while reflecting specific goals for direct reports that roll up into the larger organisation's objectives Perform annual reviews of all direct reports, providing guidance and continuous mentorship for reports to exceed expectations Assist the team in solving customer issues, prioritising issues, negotiating customer priorities, and setting expectations Build positive relationships with sales, customers, and partners Qualifications Your Experience Experience in leading a team of Technical Support Engineers or similar At least three years of people management experience Demonstrated ability to effectively manage escalations of complex problems, prioritise a demanding workload, delegate appropriately, and deliver results under pressure Validated leadership skills, including effective verbal and written communication, performance management, issue/conflict resolution, negotiation, motivating others, forecasting, and planning Technical experience in the Network Security and Cloud Security Industry is desirable Familiar with supporting cloud-based products, coordinating with support operations teams, e.g., SRE, CRE, DevOps Understanding and knowledge of cloud-based technologies (such as SASE), to the extent of comprehending and communicating effectively with C-Suite executives Knowledge of basic Networking and Security concepts - IPSEC, TCP/IP, PKI, SSL/ TLS, HTTP/HTTPS, SAML, LDAP, RADIUS Enterprise support and service delivery experience preferred Additional Information The Team Our technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesnt stop once they sign it evolves. As threats and technology evolve, we stay ahead to accomplish our mission. Youll be involved in implementing new products, transitioning from old products to new, and will resolve integrations and critical issues as they arise in fact, youll proactively seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus on providing the best customer support in the industry.

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4.0 - 7.0 years

19 - 25 Lacs

mumbai

Work from Office

The Solutions Consultant is the evolution of the traditional Sales Engineering role, aligning how we best serve our customers in understanding their environment, providing solution guidance and ensuring value realization in their investment with Palo Alto Networks. As a Solutions Consultant you provide technical leadership and expertise and guidance in your customers security transformation journey. As a Solutions Consultant for IT/ITeS, you will be part of the core technical team, architecting solutions for large IT/ITeS customers in the region. You will play a key role in defining technical solutions that secure a customers key business imperatives and ensuring value realization of their investment with Palo Alto Networks. You evangelize our industry leadership in on-prem, cloud, and security operations services that establish PANW as your customers cybersecurity partner of choice. Your Impact Curiosity is core to the Solutions Consultant role, and you see complex problems as opportunities to learn and deliver innovative solutions! You define your impact by: Meeting and exceeding sales quotas by building and implementing strategic, technical account plans that target cross-platform solutions Your ability to position, demonstrate and create high level designs across the entire PANW portfolio based on customer business needs Conducting discovery to understand and articulate the key technical, operational, and commercial imperatives of your prospects and customers Working closely with Professional Services, Customer Success and Specialist teams to ensure overall customer implementation and adoption of solutions Demonstrating strong communication skills and the ability to influence through effective presentations and customer-specific demos, technical engagements, and workshops Leading successful technical validation efforts based on best practices to ensure technical win in assigned opportunities Orchestrating supporting resources (Specialists, Channel Resources, Customer Support) to ensure a one-team approach that demonstrates a cohesive strategy Promoting end-to-end solutions that include PANW and/or partner professional services to ensure customers realize business value sooner Understanding the competitive landscape and effectively differentiating our leadership Continuously investing in yourself to develop technical and professional skills that drive your ever-increasing contributions to success of our customers while actively participating within the Solutions Consultant community and at industry events (OT) - Identifying technical stakeholders and cultivating relationships with key personas to build and drive a security architecture transformation roadmap Qualifications Your Experience Understanding of data networking and/or modern application design and cloud architectures Delivering cybersecurity solutions that solve technical challenges and influence new business initiatives Influencing and gaining buy-in from key stakeholders, either in a customer-facing or internal role; prior experience in a pre-sales role is ideal Creating and delivering technical presentations, workshops, or technical validation engagements Experience in selling, designing, implementing, or managing one or more of the following solutions: Network Security, SASE, SaaS, CNAPP and/or SOC Transformation Technologies Partnering with Customer Support functions to ensure successful implementation and adoption of sold solutions Complex sales involving long sales processes with multiple buying centers and multi-product solutions are preferred Proficient in English Additional Information The Team Our Solutions Consultant team members work hand-in-hand with large organizations around the world to keep their digital environments protected. We educate, inspire,and empower our potential clients in their journey to transform their security architectures. You are empowered with unmatched systems and tools and a team built on joint success. You wont find someone at Palo Alto Networks that isnt committed to your success with everyone pitching in to assist when it comes to solutions selling, learning, and development. Our Solutions Consulting community is driven by the mission to be our customers cybersecurity partner of choice, protecting their digital way of life.

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3.0 - 5.0 years

4 - 8 Lacs

mumbai

Work from Office

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Network Data Admin . Experience: 3-5 Years .

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