Job
Description
Responsibilities Manage a fleet of solutions such as FortiGate, Sophos, Cisco, and WatchGuard including security operations, maintenance, and configuration Resolve client issues by taking the appropriate corrective action, or following the appropriate escalation procedures Provide Incident Response for IT Security Related incidents Update rules and use cases to ensure proactive protection of our customers IT environments Ensure quality service delivery and professional service management is provided to our customer Respond to inbound phone and email requests for technical assistance from customers Utilize ticketing system and standard operating procedures for effective call processing and escalation to adhere to client Service Level Agreement (SLA) Perform all tasks required per shift including reporting, monitoring, and turnover Liaise with customers and external vendors as required Skills/Experience Hands-on Fortigate/Watchguard firewall implementation and support expertise while working with USA, UK, and Australian customers Solid understanding of general security and networking principals and technologies such as: Security Infrastructure: Firewalls, VPN, IPS, Anti-Virus, Web Filtering and Application control Networking Infrastructure: Switching, Routing, Load Balancing (SD-WAN), LAN, WAN Administrator level working knowledge of Windows Active Directory and Workstation OS Strong understanding of technologies and protocols such as RADIUS, PKI, IKE, Certificates, L2TP, IPSEC, FIREWALL, 802.1Q, MD5, SSH, SSL, SHA1, DES, 3DES Hands on experience analyzing or reviewing events from firewalls, IDS, HIPS, and Email and Web Gateway Agree to work on multivendor and multi-technology Advanced troubleshooting, root cause analysis experience, getting to the root cause, problem-solving Good understanding of ITIL process and hands-on incident change, and Problem management Functional knowledge of network troubleshooting and analysis tools, such as Wireshark and tcpdump Experience working in a fast-paced environment managing critical security events Must have the ability to learn, grasp, and understand new technologies Willingness to acquire in-depth knowledge of network and host security technologies and desire to continuously improve these skills Individual must be a self-starter with the ability to multi-task and work within a high- performance team Effective tracking and task reporting skills Excellent written and oral communication skills Excellent problem solving & diagnostic skills Desirable Criteria & Qualification Knowledge and experience in Fortinet (NSE4 or above). Desirable certifications include Security+, CCNA, CCNP, or similar. Experience with International customers is highly desirable. Minimum 2 years of Experience. Working hours Rotational shifts 6 AM to 3 PM,12 PM to 9 PM and 9 PM to 6 AM 24x7 Rotational Shifts with any 2 days of week offs in a week
