1 - 2 years
7 Lacs
Posted:23 hours ago
Provide technical support and troubleshooting for Forcepoint security solutions.
Configure, monitor, and maintain Forcepoint security products as per customer requirements.
Troubleshoot firewall, network security, web security, and related connectivity issues.
Analyze technical issues, identify root causes, and implement appropriate resolutions.
Handle customer support tickets and ensure timely resolution within defined SLAs.
Coordinate with customers and internal teams to resolve technical issues.
Maintain accurate ticket updates, troubleshooting records, and technical documentation.
Assist with security policy configuration, rule management, and routine maintenance activities.
Escalate complex technical issues to the appropriate teams when required.
Free courses, interview questions and practice for each skill.
Full Time
Secure Network Solutions India
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