Job
Description
Job Responsibilities Level 3 operational support for Network Security Products and Services: Firewalls (Juniper/Fortinet / Palo Alto); Network Access Control; etc. All aspects in operation support including deployment and configuration, troubleshooting advanced issues and working with Engineering/Vendor Implementing monitoring of products and services to ensure a healthy infrastructure Procuring, shipping and remotely managing the installation and decommissioning of the security hardware Heavy coordination with other teams involved in Global DMZ build-outs in the firm including Network Team, Data Center teams, etc The non-technical aspects Coordinating and leading the response of technology problems and incidents Customer service, including off hour coverage via cell phone (oncall system) Creation/supplementation of Operational Runbooks Aligning global strategies with regional needs and demands Training teammates Interacting with service members of the networking, systems, e-business and PC support groups in major metropolitan regions across the globe Skills Technical skills Knowledge and experience with network security infrastructure (e.g., configuring Firewalls, Network Access Control, etc) Knowledge of packet filtering, stateful packet inspection Scripting in any of the popular languages or Tools (Shell script, Python, Ansible, Github, Data pipeline) Knowledge of fundamental on networking (e.g. routing, switching, VLANs, VPNs, etc) Experience with host security (e.g. IPTables, host based firewalls) Familiarity with Change Management and incident response techniques Soft skills Active interest in IT Security and general knowledge of Information Security Excellent written and oral communication skills. Fluent English is required Strong interpersonal and communication skills: capable of writing documentation, making presentations to internal audience, and interacting positively with management, colleagues and customers Independent problem-solving, highly motivated and self-directing Comfortable working in an operations and support team with heavy end user interaction Ability to handle constantly changing flow of traffic; remain productive during slow times, be able to multitask effectively during busy times, exercise patience and professionalism during stressful situations Desired Skills Having skills and experience in the areas below is a major plus and will help the candidate integrate with the team and environment: Experience with any of the firewall platforms: Fortinet, Palo Alto, Juniper, etc. Understanding of Networking and routing protocols (e.g. static routing; BGP; etc) Networking fundamentals (OSI model, TCP Stack, Network design) Experience in customer support and experience in interacting with business Five years of network security administration experience; preferably in the Financial Services sector Bachelor's Degree in Computer Science or IT equivalent to the job description is required The firm requires people to work in office at least 3 days a week, long term work from home is not an option Skills Network Security Scripting
