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3.0 - 6.0 years

5 - 15 Lacs

pune

Work from Office

Dear, Greetings from Tekskills India Pvt Ltd (CMMI Level3 Company) !!! Pleasure mailing you ! We have an immediate job requirement. Below are the job details, Please go through below job description. If you are suitable and interested, please send your updated word resume inline to the JD & share the below submission details. Please Share the Below Details: Passport Size Photo : Offer letter/ Relieving letter screenshot/ LWD email screenshot: Total Experience: Relevant Experience: Current Location: Preferred Location: Current CTC: Expected CTC: Notice Period: DOB: Offers/ Pipelines: Job Title: Network & VPN Engineer Location: Pune Shift Timings: Rotational Shift (Morning - 6:30 to 3, Afternoon - 2 to 10:30 PM IST) (3 days WFO is mandate, but eventually it will change based on business requirement) Overall- Experience - 3-6 years Project Overview: The Remote Access VPN team is looking for an individual within depth understanding and hands on experience with Azure Remote Access VPN and ZScaler ZPA, ZIA, ZCC, ZDX solution. Emphasis for this position will be to support BAU operations for Remote VPN and as needed also support implementation projects, architectural design changes, hardening and security practices. This individual will also review and test current documented process procedures and provide recommendations for enhancements. Contractors Role: • Being the point of contact within ZPA and Azure Engineering & Operations team to oversee the delivery of all entitled services in this offering • Should be comfortable with building customized queries in KQL with Azure Sentinel Log Analytics. • Troubleshooting issues on ZPA, ZIA, ZCC, ZDX, Azure VPN, P2S, S2S, ExpressRoute, Conditional Access Policy, Azure Firewalls • Providing technical evaluation of ZPA and Azure VPN and its interoperability with other systems • Work with different Internal team for Planning and Implementing BAU changes adhering to the change management process • Define and implement the configuration of Azure infrastructure and services based on the Enterprise Scale reference architecture • Implement the security architecture to ensure data security at rest and in transit for PAAS and IAAS services Qualifications: Any Graduate Must have skills: 3-6years of hands-on experience on ZScaler ZPA, ZIA, ZCC, ZDX, Network Routing, Problem Diagnosis skills. Nice to Haves: Terraform, Kusto Query Language, Azure Sentinel Log Analytics, Azure Conditional access, Illumio, Fore scout, Network Security, Silver Peak SD-WAN, Azure PAAS, Azure Remote VPN, Azure Virtual WAN, Azure Networking. Certifications: EDU 200 (Good to have) Tasks & Responsibilities : • Designing, deploying, and supporting Zscaler Cloud based Infrastructure across various Data Centers and Disaster Recovery environments • Manage and configure ZPA, manage Zscaler client deployment Migrating the policies from on premise VPN Solution to Cloud Based ZPA service in tandem with various application owners. • Hands-on experience with Azure DevOps CI/CD pipeline to deploy infrastructure and service with Terraform and/or Arm Template • Define and implement the configuration of Azure infrastructure and services based on the Enterprise Scale reference architecture • Hands-on experience in the designing and deploying Automation and CI/CD for Azure Cloud infrastructure and services • Azure Solution Deployment - Networking (VNET, NSG, Hub and Spoke, Express Route, VPN, UDR) • Azure Solution Deployment - Services (Load Balancers, highly available Virtual Network) • Azure Solution Deployment - Security (NSG, Firewalls) • Infrastructure as Code familiar - terraform and deployment Automation, experience in coding in terraform including the creation of scripts, managing roles and inventories • Microsoft Azure, Azure Sentinel Log Analytics, Microsoft Defender. • Exposure with checkpoint firewalls. • A security-minded individual and ability to responsibly use administrative access • Strong network troubleshooting experience - Familiarity with tools such as Ping, Traceroute, MTR, and Network Protocol Analyzers such as tcp, dump, Wireshark • • Define and Implement monitoring using Azure Monitor, Azure Application Insights and Log Analytics Workspace. • Define and implement Azure policies • Work with the automation team on the Azure landing zone deployment with Terraform • Creating and updating the Terraform Template for Azure service

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3.0 - 7.0 years

10 - 14 Lacs

navi mumbai

Work from Office

Overview We are seeking a skilled and experienced security professional to manage and enhance our web application security infrastructure. The ideal candidate will bring expertise in application and network security, with a strong foundation in managing WAF platforms such as Imperva. This role requires a deep understanding of modern security frameworks, cloud environments, and incident response practices to ensure robust protection across systems. Role Manage and optimize the Imperva Web Application Firewall (WAF) or similar platforms. Conduct application security assessments aligned with OWASP Top 10 and other industry standards. Administer and review AWS IAM policies, roles, and access controls. Support and maintain firewall infrastructure, with an emphasis on Palo Alto Networks. Collaborate with IT and security teams to manage secure network architecture including load balancers, routers, and virtualized environments. Drive incident response efforts, including root cause analysis, documentation, and mitigation strategies. Participate in infrastructure design reviews to enforce security best practices. Engage in security governance and compliance activities, contributing to a secure SaaS and cloud-based operational environment. All About You Experience Proven experience managing Imperva WAF or similar web security platforms. In-depth knowledge of OWASP Top 10, NVD databases, and CVSS scoring systems. Strong background in application security testing and assessments. Hands-on experience with AWS IAM, including creation of security policies and role-based access control. Proficiency in core networking protocols and technologies: TCP/IP, HTTP, DNS, SSL/TLS, APIs, HTML, and JavaScript. Familiarity with firewall systems, especially Palo Alto Networks. Working knowledge of load balancing, network routing and switching, and virtualization platforms. Demonstrated experience in security incident response, problem tracking, and reporting. Understanding of IT infrastructure design with a security-first approach. Exposure to AWS security controls and SaaS platforms is highly desirable. Relevant certifications such as CISSP, AWS Security Specialist, or equivalent are preferred.

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1.0 - 3.0 years

3 - 6 Lacs

pune

Work from Office

Role Purpose The purpose of the role is to provide effective network support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Role & responsibilities: Technical Expertise - Prepare the necessary configuration and validation for new customer installations and changes over live sites also troubleshooting technical issues being a part of 3rd line global support. Knowledge of Cisco hardware, Nexus, Catalyst and WLAN. Has direct responsibility for completion of technical support deliverables defined in the project plan. These deliverables include Cisco routing, switching and WLAN configuration and validations in accordance with customer requirements. Knowledge of network routing: BGP, EIGRP, OSPF (VXLAN a plus) Undertaking data network fault investigations in local and wide area environments, using information from multiple sources Has direct responsibility for completion of technical support deliverables defined in the project plan. These deliverables include Cisco routing, switching and WLAN configuration and validations in accordance with customer requirements. Leads and supports Networking and Facility Projects Ability to handle multiple projects simultaneously. Configuration of routing and switching equipment. Remote support of on-site engineers and end users/customers during installation. Speaking with customers via email and phone for initial requirement capture. Performance is measured from complete and on-time delivery, according to SLA. Perform end-to-end commissioning in co-operation with customer representatives to prove correct functionality. Network Designing, Site Activation, Resolution of different severity level tickets, deactivation of the devices and circuits. Preferred candidate profile: CCNA Global certificate or training Hands on experience in firewall Knowledge of BGP, MPLS, SDWAN (Viptela, Silverpeak), Wireless (Cradlepoint), FortiGate devices, Nokia devices. ISP Site installation, TTU (test and turn up) and Network troubleshooting. CCNP/CCNA (or similar level of knowledge in networking) Knowledge on SDWAN Products. Understanding and Experience on LAN/WAN/WLAN/BGP/MPLS/OSPF/EIGRP/VPN Good troubleshooting Skills Mandatory Skills: Customer Service Helpdesk. Experience: 1-3 Years.

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6.0 - 10.0 years

0 Lacs

chennai, tamil nadu

On-site

The role of Infrastructure Vulnerability Remediation Specialist at Standard Chartered Bank involves participating in network-related vulnerability calls, major incidents, and critical migrations. You will engage with regional and global network teams, security teams, wider technology support teams, and management, as well as application/business support, OEMs, and external service providers. Your responsibilities will include contributing to excellence in problem/change management of SCB Global Network & Security Infrastructure, as well as collaborating with peer infrastructure teams to address critical vulnerability remediation. You will ensure end-to-end support and trend reporting, manage network change coordination, and participate in relevant service improvement initiatives. Additionally, you will focus on maximizing customer experience, troubleshoot technical issues, and validate UVT. It is essential to work with switching/routing technologies, security platforms, wireless products, and IP services in a banking environment. The role requires good time management skills, excellent customer focus, and the ability to work collaboratively with internal and external stakeholders. You will be responsible for updating the CISO and CISRO team on reported vulnerabilities, tracking progress, and ensuring accurate information related to network vulnerability reports and SLAs. As an Infrastructure Vulnerability Remediation Specialist, you will contribute to the development of short- and long-term strategic network vulnerability remediation goals. You must have a graduate degree in a technical discipline, around 6 to 10 years of hands-on experience in network WAN/LAN, and relevant certifications such as CCNA and CCNP. Key skills and experience include network switching, routing, firewall management, vulnerability analysis, and TACACS/Radius. Standard Chartered Bank is committed to driving commerce and prosperity through diversity and inclusion. If you are looking for a purpose-driven career in a bank that values difference and innovation, we encourage you to apply and be part of our inclusive and values-driven organization. In summary, as an Infrastructure Vulnerability Remediation Specialist at Standard Chartered Bank, you will play a crucial role in managing network vulnerabilities, collaborating with internal and external teams, and contributing to the bank's strategic goals in network security and infrastructure remediation.,

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0.0 - 3.0 years

0 Lacs

haryana

On-site

As a Network Admin L1 at MKS Instruments, you will collaborate with the IT Infrastructure Organization to support Operations activities. Reporting to the Sr. Manager of IT Infrastructure, you will be responsible for various tasks such as incident response based on SLA requirements, ensuring 100% adherence to change control guidelines, delivering exceptional customer service, fostering a culture of teamwork, and installing, configuring, and maintaining Network Routing, Switching, Firewall and Security platforms as needed. Additionally, you will troubleshoot and resolve hardware and configuration issues effectively. The role does not entail any travel requirement. The ideal candidate should possess 6 months to 3+ years of Network and Security experience, along with knowledge of virtualization environments and familiarity with AWS or other Cloud environments. Preferred skills include the ability to work both independently and collaboratively, as well as excellent problem-solving and communication abilities.,

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8.0 - 12.0 years

0 Lacs

navi mumbai, maharashtra

On-site

As a Cloud Network and Security Engineer (Azure) with 8+ years of experience, you will be responsible for delivering technical solution components and services to clients. Working closely with clients, technical leadership, internal and customer stakeholders, you will understand requirements, support internal design discussions, and recommend curated solutions. Your expertise in the Network and Security domain, including analyzing on-prem network routing, BGP, OSPF, on-prem to Azure connectivity solutions, Azure Express Route Circuits, Azure Load balancers, Site-Site VPN, Cloud routers, route tables, third-party firewall setup and maintenance, Azure vWAN, private endpoints, Sentinel, Defender, Flow Monitor, and other Azure Security Services, is crucial for providing optimal design and ensuring client satisfaction and successful project outcomes. You will be responsible for evaluating customer existing architecture and requirements to transform them into optimal best-case solutions. Collaborating with the project team, you will establish quality standards and methods to ensure on-time and in-scope delivery. Additionally, you will assist and work with internal technical teams during the end-to-end delivery of projects, including solution, design, implementation, and troubleshooting in the network and security domain. Being a good team player to collaborate with counterparts and other domain experts is essential to deliver optimal solutions. Your technical expertise should include a good understanding and hands-on experience with Azure services like Express Route, Virtual Networks (VNET), Subnets, Azure Route table, VNET peering, Azure VPN Gateway, Virtual WAN, third-party firewalls, and the interconnection among networks. You should also have experience with Azure Security components/services like Azure Flow Monitor, Sentinel, Defender, Entra ID, NSGs, ASGs, NAT Gateway, and Azure Firewall. Understanding overall Azure cloud infrastructure, network, and security architecture is necessary, along with managing hybrid connectivity environments between multiple Data Centers and Cloud environments. You should have the ability to navigate through new network and security environments, understand existing connectivity standards, and recommend optimal designs/solutions per project requirements. Interest in learning automation tools such as Terraform, Jenkins, CloudFormation, Ansible, and Azure CLI is beneficial. Good knowledge of data center network and security architecture with products like Cisco switches/routers, Arista/Juniper switches/routers, Palo Alto/Cisco/Fortinet firewalls, web-proxy, DNS, Perimeter Security, WAF, etc., is required. Furthermore, you should have expertise in protecting Azure Cloud-based infrastructure, including mitigating distributed denial-of-service (DDoS) attacks, phishing attacks, and dynamic threats involving WAF, content classification. Having good design and documentation skills in network design, technical presentation, High-level designs, and Low-level designs is essential. You must be presentable to clients with excellent communication skills and exceptional documentation skills. Experience with AWS and GCP cloud network and security architecture, F5 load balancers (LTM/GTM, AFM, ASM, APM), and DNS infrastructure and domain management (private and public) is considered a plus. Being flexible with work schedules and possessing excellent customer relations, inter-personal skills, and the ability to navigate complex organizations are vital for this role.,

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3.0 - 7.0 years

0 Lacs

haryana

On-site

As a Network Monitoring Specialist at Sify Digital Services Limited, you will be responsible for overseeing the network operations and providing first-level troubleshooting support. With a focus on coordinating with OEMs and TAC, you will utilize your strong hands-on experience to ensure seamless network performance. Your expertise in Routing and Switching will be key to effectively managing network operations. Your troubleshooting and problem-solving skills will play a crucial role in identifying and resolving any network issues that may arise. Key Skills required for this role include Network (Routing and Switching), Network & IT operations, Sdwan Cisco viptela, and Switching. Your knowledge and proficiency in these areas will contribute to the smooth functioning of the network infrastructure. With 3-5 years of experience in the field and an immediate availability, you will join our team in Gurgaon on a full-time, regular basis. Your contribution will support Sify's mission to cater to the evolving ICT requirements of businesses in the digital economy. If you are passionate about network monitoring, troubleshooting, and ensuring network efficiency, we invite you to be part of our team at Sify Digital Services Limited.,

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5.0 - 9.0 years

0 Lacs

pune, maharashtra

On-site

As a member of the Perforce community, you will be part of a team of collaborative experts, problem solvers, and possibility seekers who believe that work should be both challenging and fun. We take pride in inspiring creativity, fostering belonging, supporting collaboration, and encouraging wellness. Working at Perforce means having the opportunity to learn from some of the best and brightest minds in business, leading you towards a rewarding career at a company that is constantly growing and progressing. Perforce Software, Inc. has a global presence across more than 80 countries, serving over 75% of the Fortune 100 companies. Trusted by the world's leading brands to provide solutions for the toughest challenges, Perforce is the preferred choice for the best run DevOps teams worldwide. Your responsibilities at Perforce will include performing analytical, technical, and administrative tasks related to the planning, design, installation, and ongoing administration of various network devices, security systems, wireless technologies, computers, printers, telephony systems, storage solutions, and electronic communication systems. You will play a key role in defining, implementing, and monitoring network performance for IT service delivery, ensuring responsive and high-quality support for both internal and external customers. Additionally, you will be responsible for developing and delivering end-user training programs for network functions and VPN software, as well as maintaining internal support content on the company's intranet. Furthermore, your role will involve identifying, managing, and ensuring the timely resolution of issues requiring escalation to software and hardware vendors, as well as ensuring compliance with vendor contracts for related services. Effective communication of infrastructure changes, service outages, and organizational updates to employees and management will be crucial. You may also be required to undertake other IT responsibilities as directed by management. To be successful in this role, you are required to have a BS/BA in Engineering, Computer Science, IT, or a related field, along with a minimum of 5 years of experience in a network administrative role. Strong communication skills, experience in managing global enterprise networks, and familiarity with network security, routing design, Cisco hardware, telephony systems, network monitoring software, and IT service management best practices are essential requirements. Proficiency in operating systems such as Mac OS X, Windows, and UNIX, as well as experience in executing multiple technical projects concurrently, will be beneficial. If you are passionate about technology and eager to work with talented individuals across the globe, Perforce is the place for you. Join us and be valued for your contributions, exposed to new opportunities, and rewarded generously in a dynamic work environment that combines the best aspects of a start-up with the stability of an established and profitable company. Apply today at www.perforce.com and become a part of our innovative and diverse team!,

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3.0 - 8.0 years

0 Lacs

hyderabad, telangana

On-site

As a Lead Consultant specializing in AWS Rehost Migration, you will be responsible for leveraging your 8+ years of technical expertise to facilitate the seamless transition of IT infrastructure from On-Prem to any Cloud environment. Your role will involve creating landing zones and overseeing application migration processes. Your key responsibilities will include assessing the source architecture and aligning it with the relevant target architecture within the cloud ecosystem. You must possess a strong foundation in Linux or Windows-based systems administration, with a deep understanding of Storage, Security, and network protocols. Additionally, your proficiency in firewall rules, VPC setup, network routing, Identity and Access Management, and security implementation will be crucial. To excel in this role, you should have hands-on experience with CloudFormation, Terraform templates, or similar automation and scripting tools. Your expertise in implementing AWS services such as EC2, Autoscaling, ELB, EBS, EFS, S3, VPC, RDS, and Route53 will be essential for successful migrations. Furthermore, your familiarity with server migration tools like Platespin, Zerto, Cloud Endure, MGN, or similar platforms will be advantageous. You will also be required to identify application dependencies using discovery tools or automation scripts and define optimal move groups for migrations with minimal downtimes. Your effective communication skills, both verbal and written, will enable you to collaborate efficiently with internal and external stakeholders. By working closely with various teams, you will contribute to the overall success of IT infrastructure migrations and ensure a smooth transition to the cloud environment. If you are a seasoned professional with a passion for cloud technologies and a proven track record in IT infrastructure migration, we invite you to join our team as a Lead Consultant - AWS Rehost Migration.,

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3.0 - 7.0 years

0 Lacs

tamil nadu

On-site

Wipro Limited is a leading technology services and consulting company committed to developing innovative solutions that cater to the most complex digital transformation requirements of clients. With a wide range of capabilities in consulting, design, engineering, and operations, we assist clients in achieving their ambitious goals and creating sustainable businesses for the future. Our global presence includes over 230,000 employees and business partners in 65 countries, and we are dedicated to supporting our customers, colleagues, and communities in an ever-evolving world. For more information, please visit www.wipro.com. As a Network Admin - Juniper, your responsibilities will include handling LAN/WAN incidents escalated from the L1 team, performing Incident Management, problem management, Capacity Management, and Release Management. You will be responsible for Network IP address Management and allocation based on Tools or Offline database, conducting system health check procedures, and providing inputs to L3 teams. Additionally, you will be involved in WAN/SD-WAN Access technology configuration and troubleshooting, as well as implementing and rolling out Patch updates with planned downtime. The ideal candidate should have experience in Network Routing and Switching products, particularly Juniper, and possess knowledge and experience with inter-network routing architectures and network security technologies. Previous experience as a Network Administrator in large and complex setups is required, along with extensive knowledge of switching technology, LAN, and cloud networking. Service Delivery understanding and exposure to remote support are essential, as well as configuration and administration of Juniper Mist Wireless products (Controllers and APs). Mandatory Skills: Aruba Wireless Admin Experience: 3-5 Years At Wipro, we are focused on reinventing our world and transforming into a modern organization. As an end-to-end digital transformation partner, we have ambitious goals that require individuals who are inspired by reinvention. We encourage the continuous evolution of skills, careers, and the industry as a whole. Join us in a business driven by purpose, where you have the opportunity to design your own reinvention. Realize your ambitions at Wipro, where applications from people with disabilities are warmly welcomed.,

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0.0 - 4.0 years

0 Lacs

ahmedabad, gujarat

On-site

Join a company that is pushing the boundaries of what is possible. Renowned for technical excellence and leading innovations, NTT DATA is committed to making a difference to clients and society. The workplace embraces diversity and inclusion, offering a space where you can grow, belong, and thrive. As the Cross Technology Service Delivery Field Support Engineer (L1) at NTT DATA, your primary responsibility is to provide a professional first-line remote and/or onsite technical support and field engineering service to clients. This entry-level engineering role involves proactively identifying and resolving technical incidents and problems through pre-emptive service incident and resolution activities. Your key responsibilities include ensuring the assigned infrastructure at the client site is configured, installed, tested, and operational. You will also install and configure software according to client requirements, identify problems and errors, and liaise with stakeholders to expedite diagnosis and resolution. Additionally, you will investigate support calls, identify root causes of incidents, respond to alerts, and escalate when necessary. To excel in this role, you should possess good communication skills, both verbal and written, and the ability to plan activities well in advance while adapting to changing circumstances. Maintaining a positive outlook at work, working well under pressure, and prioritizing the client experience are essential attributes for success in this position. Academic qualifications required for this role include a Bachelor's degree or equivalent in Information Technology or Computing, as well as associate level certifications in Data Centre and Networking technologies. Entry-level experience in Collaboration technologies and technical support, as well as an understanding of Network routing and switching, are also necessary. NTT DATA, a trusted global innovator of business and technology services, is committed to helping clients innovate, optimize, and transform for long-term success. With a diverse team in more than 50 countries and a robust partner ecosystem, NTT DATA invests in R&D to support organizations and society in the digital future. As an Equal Opportunity Employer, NTT DATA values diversity and inclusivity in the workplace.,

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0.0 - 4.0 years

0 Lacs

coimbatore, tamil nadu

On-site

As a Cross Technology Service Delivery Field Support Engineer (L1) at NTT DATA, you will be responsible for providing professional first-line remote and/or onsite technical support and field engineering services to clients. Your role involves proactively identifying and resolving technical incidents and problems, ensuring all requests and resolution incidents meet Service Level Agreement (SLA) conditions. You will be tasked with managing standard and low complexity incidents, conducting routine tasks, and using readily available information to follow standard practices and procedures. Additionally, you will be required to configure, install, test, and ensure the operational functionality of the assigned infrastructure at client sites, as well as install and configure software according to client requirements. Key Responsibilities: - Configuring, installing, testing, and ensuring operational functionality of client infrastructure. - Installing and configuring software as per client requirements. - Identifying problems and errors, logging incidents, and liaising with stakeholders for diagnosis and resolution. - Investigating and identifying root causes of incidents and problems. - Responding to alerts, escalating unresolved issues, and updating incidents with progress details. - Ensuring efficient resolution of incidents and requests and tracking configuration changes. - Investigating system problems, assisting with remedies, and providing technical support to clients. - Reporting and escalating issues to third-party vendors if necessary. You should possess good communication skills, the ability to plan and adapt to changing circumstances, maintain a positive outlook, work well under pressure, and prioritize client satisfaction. Academic qualifications include a Bachelor's degree in Information Technology or Computing, along with associate level certifications in Data Centre and Networking technologies. Required Experience: - Entry-level experience in Collaboration and technical support. - Experience in diagnosis, troubleshooting, and providing remote support in Collaboration technologies. - Understanding of Cisco product stack, SBC's, and network routing and switching. This role will require on-site working and offers the opportunity to be part of NTT DATA, a trusted global innovator committed to helping clients innovate, optimize, and transform for long-term success. As a Global Top Employer, we invest significantly in R&D to support organizations in their digital transformation journey. Join us in shaping the digital future and becoming a part of our diverse global team. NTT DATA is proud to be an Equal Opportunity Employer.,

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9.0 - 14.0 years

12 - 18 Lacs

Hyderabad

Work from Office

Responsibilities: * Configuration, implementation, and support for network installations ,troubleshooting , network solutions for an enterprise network *Oversee Managed Services to ensure network incidents are appropriately resolved within SLA. Provident fund

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0.0 - 4.0 years

0 Lacs

coimbatore, tamil nadu

On-site

As a Cross Technology Service Delivery Field Support Engineer (L1) at NTT DATA, you will play a crucial role in providing professional first-line remote and/or onsite technical support to clients. Your primary responsibility will be to proactively identify and resolve technical incidents and problems to ensure service restoration for clients. By managing incidents and following through to effective resolutions, you will contribute to maintaining zero missed Service Level Agreement (SLA) conditions. Your day-to-day tasks will include managing standard and low complexity incidents, conducting routine tasks following standard practices, and ensuring the efficient resolution of incidents and requests. You will be responsible for configuring, installing, testing, and ensuring the operational status of assigned infrastructure at client sites. Additionally, you will install and configure software solutions based on client requirements and identify root causes of incidents and problems by following knowledge articles. Key Responsibilities: - Configuration, installation, testing, and operational maintenance of client infrastructure - Installation and configuration of software solutions as per client requirements - Proactively identifying and logging incidents with necessary details - Collaborating with stakeholders to expedite diagnosis and resolution of errors and problems - Investigating support calls, identifying root causes, and escalating when necessary - Updating incident progress and resolution details in a timely manner - Tracking, logging, and reporting on configuration items and changes - Investigating system problems and assisting with remedies and preventative measures - Providing first-line remote and onsite technical support to clients - Reporting and escalating issues to third-party vendors when required - Following handover procedures for shift changes to ensure service continuity Knowledge and Attributes: - Strong communication skills, both verbal and written - Effective planning and adaptation to changing circumstances - Positive outlook, ability to work well under pressure, and willingness to put in extra hours when necessary - Active listening techniques and client-centric approach - Ability to maintain a positive client experience throughout interactions Academic Qualifications and Certifications: - Bachelor's degree in Information Technology or Computing or related field - Associate level certification in Data Centre technologies (e.g., CCNA) - Associate level certification in Networking technologies (e.g., CCNA, JNCIA) - Collaboration certifications such as CCNA, Microsoft Voice, and Webex Calling Required Experience: - Entry-level experience in Collaboration technologies - Technical support experience to clients - Diagnosis and troubleshooting experience - Remote support in Collaboration technologies - Understanding of relevant technologies (Cisco, SBCs, Webex calling, etc.) - Basic knowledge of Network routing and switching Workplace type: On-site Working Join NTT DATA, a global innovator in business and technology services, committed to helping clients innovate, optimize, and transform for long-term success. As part of the NTT Group, we invest significantly in R&D to drive digital transformation and sustainability. With diverse experts worldwide and a robust partner ecosystem, we offer consulting, data, AI solutions, and infrastructure services to move organizations confidently into the digital future. At NTT DATA, we value diversity and are dedicated to creating equal opportunities for all.,

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0.0 - 4.0 years

0 Lacs

ahmedabad, gujarat

On-site

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. You will be part of a renowned organization known for its technical excellence, leading innovations, and its commitment to making a difference to clients and society. At NTT DATA, diversity and inclusion are embraced, creating a workplace where you can grow, belong, and thrive. Your day at NTT DATA As the Cross Technology Service Delivery Field Support Engineer (L1), you will be in an entry-level engineering role responsible for providing professional first-line remote and/or onsite technical support and field engineering services to clients. Your primary responsibility will be to proactively identify and resolve technical incidents and problems to ensure service restoration for clients. You will be focused on ensuring all requests, process events, and resolution incidents meet Service Level Agreement (SLA) conditions without any misses. As a Cross Technology Service Delivery Field Support Engineer (L1), you will manage standard and low complexity incidents, perform routine tasks, and adhere to standard practices and procedures. What You'll Be Doing Key Responsibilities: - Configuring, installing, testing, and ensuring operational readiness of assigned infrastructure at client sites. - Installing and configuring software as per client requirements. - Proactively identifying problems and errors, logging incidents with necessary detail, and collaborating with stakeholders for timely issue resolution. - Investigating and identifying root causes of incidents and problems, escalating to L2 Field Engineer when necessary. - Updating incident progress and resolution details promptly using the required platform. - Applying tools, techniques, and processes to track, log, report, and correct configuration items, components, and changes. - Investigating system, process, and service problems, assisting in implementing remedies and preventative measures. - Providing first-line remote and onsite technical support as well as field engineering services to clients. - Reporting and escalating issues to 3rd party vendors when required. - Following handover procedures for shift changes to ensure service continuity. Knowledge and Attributes: - Excellent communication skills, both verbal and written. - Ability to plan activities and projects in advance, considering possible changing circumstances. - Maintaining a positive outlook at work and working effectively under pressure. - Willingness to work hard and put in extra hours when necessary. - Active listening skills to understand client requirements and create positive client experiences. - Adaptability to changing circumstances and prioritizing client needs throughout interactions. Academic Qualifications and Certifications: - Bachelor's degree or equivalent in Information Technology or Computing. - Associate level certifications in Data Centre technologies (e.g., CCNA (DC)), Networking technologies (e.g., CCNA, JNCIA), and Collaboration technologies (e.g., Microsoft Voice certification). - Collaboration certifications such as CCNA, Microsoft Voice certification (MS700 & MS720), and Webex Calling certification. Required Experience: - Entry-level experience in Collaboration technologies like Call managers, Voice Gateways, and IP Telephony. - Experience in technical support, diagnosis, and troubleshooting. - Experience providing remote support in Collaboration technologies. - Understanding of relevant technologies such as Cisco products, SBC's, CUBE's, and Network routing and switching. Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion global innovator of business and technology services, serving 75% of the Fortune Global 100. Committed to helping clients innovate and transform for long-term success, NTT DATA invests significantly in R&D each year. With experts in over 50 countries and a strong partner ecosystem, NTT DATA offers a range of services including consulting, data and artificial intelligence, and digital infrastructure solutions. As a Global Top Employer, NTT DATA values diversity and is dedicated to creating a sustainable digital future for organizations and society.,

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3.0 - 8.0 years

3 - 8 Lacs

Pune

Work from Office

Role- Network & Security Engineer Location - Pune Exp Range- 3 to 8 Role & responsibilities A network security engineer does a multi-faceted occupation in the ever-growing cyber battlefront of a computer network. Out of their job spectrum following are the most important responsibilities performed by them: Maintaining LAN, WLAN and architecture of the server as per the business policy As a precautionary measure, analyze and implement new security protocols for greater efficiency against any threat or malfunctions Implement a virus detection system beforehand for sound safety. Resolving the existing security issue including hardware malfunctions Tracking the vulnerable scripts to avert the potential threats Generating and maintaining the virtual private network, firewalls, web protocols and email security decorum. Reporting the security analysis of findings Maintaining the regulatory systems about ISMS policy (Information System Management Systems) Investigations of Security breach alert Developing the security authentication protocol Maintaining server and switches Maintaining & implementation of the SOP for Network security Status reports of hardware and software products as per designated policies. Supervising the installation of new softwares and hardwares Recommend modifications in legal, technical and regulatory areas that affect IT security. Knowledge of performing routing protocols (MPLS, HAIPE/IP, QOS and WAN) Monitoring of web security gateways, perimeter security, network access controls, endpoint security Cybercrime is on the rise. Discover how to protect your business. Hire Field Engineers highly skilled technicians to install your firewall network security today!

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3.0 - 7.0 years

0 Lacs

pune, maharashtra

On-site

As an employee at NTT DATA, you will have the opportunity to be part of a company that is renowned for its technical excellence, leading innovations, and commitment to making a positive impact on clients and society. Our workplace values diversity and inclusion, providing you with an environment where you can grow, belong, and thrive. Your role at NTT DATA will involve driving best practices, innovation, and process improvements at Data Centre locations. This includes setting up and configuring backups, managing backup retention and rotation, handling tape responsibilities, configuring system components, and addressing backup issues 24/7. You will also be responsible for developing and implementing automated solutions, responding to backup issues and outages, providing technical leadership to junior team members, and creating reports for clients and management. Key Responsibilities: - Installation and configuration of data protection server software and components - Setting up data deduplication disk pools and tape backup devices - Establishing replication between locations - Developing automated solutions to support operational objectives - Providing recommendations to improve design and reduce costs - Participating in 24x7 on-call rotations for storage backup support - Providing technical leadership and training to junior team members - Monitoring backup schedules, tape libraries, and performance parameters - Troubleshooting backup alerts and performing data restorations - Managing policies, LUNs, licenses, SAN switches, and RAID groups - Conducting firmware upgrades, SAN switch configurations, and storage space management - Performing root cause analysis for incidents and suggesting solutions NTT DATA is a global innovator of business and technology services, serving 75% of the Fortune Global 100. Committed to helping clients innovate, optimize, and transform for long-term success, we invest in research and development to support organizations in embracing the digital future confidently and sustainably. With experts in over 50 countries and a diverse partner ecosystem, we offer services in consulting, data, artificial intelligence, industry solutions, application development, infrastructure management, and more. As an equal opportunity employer, we are dedicated to providing a supportive and inclusive workplace for all employees.,

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1.0 - 3.0 years

3 - 6 Lacs

Pune

Work from Office

Role Purpose The purpose of the role is to provide effective networksupport to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Role & responsibilities: Technical Expertise - Prepare the necessary configuration and validation for new customer installations and changes over live sites also troubleshooting technical issues being a part of 3rd line global support. Knowledge of Cisco hardware, Nexus, Catalyst and WLAN. Has direct responsibility for completion of technical support deliverables defined in the project plan. These deliverables include Cisco routing, switching and WLAN configuration and validations in accordance with customer requirements. Knowledge of network routing: BGP, EIGRP, OSPF (VXLAN a plus) Undertaking data network fault investigations in local and wide area environments, using information from multiple sources Has direct responsibility for completion of technical support deliverables defined in the project plan. These deliverables include Cisco routing, switching and WLAN configuration and validations in accordance with customer requirements. Leads and supports Networking and Facility Projects Ability to handle multiple projects simultaneously. Configuration of routing and switching equipment. Remote support of on-site engineers and end users/customers during installation. Speaking with customers via email and phone for initial requirement capture. Performance is measured from complete and on-time delivery, according to SLA. Perform end-to-end commissioning in co-operation with customer representatives to prove correct functionality. Network Designing, Site Activation, Resolution of different severity level tickets, deactivation of the devices and circuits. Preferred candidate profile: CCNA Global certificate or training Hands on experience in firewall Knowledge of BGP, MPLS, SDWAN (Viptela, Silverpeak), Wireless (Cradlepoint), FortiGate devices, Nokia devices. ISP Site installation, TTU (test and turn up) and Network troubleshooting. CCNP/CCNA (or similar level of knowledge in networking) Knowledge on SDWAN Products. Understanding and Experience on LAN/WAN/WLAN/BGP/MPLS/OSPF/EIGRP/VPN Good troubleshooting Skills Mandatory Skills: Customer Service Helpdesk. Experience:1-3 Years.

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1.0 - 3.0 years

3 - 6 Lacs

Pune

Work from Office

The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver Mandatory Skills: Technical Troubleshooting . Experience: 1-3 Years . Role & responsibilities: Technical Expertise - Prepare the necessary configuration and validation for new customer installations and changes over live sites also troubleshooting technical issues being a part of 3rd line global support. Knowledge of Cisco hardware, Nexus, Catalyst and WLAN. Has direct responsibility for completion of technical support deliverables defined in the project plan. These deliverables include Cisco routing, switching and WLAN configuration and validations in accordance with customer requirements. Knowledge of network routing: BGP, EIGRP, OSPF (VXLAN a plus) Undertaking data network fault investigations in local and wide area environments, using information from multiple sources Has direct responsibility for completion of technical support deliverables defined in the project plan. These deliverables include Cisco routing, switching and WLAN configuration and validations in accordance with customer requirements. Leads and supports Networking and Facility Projects Ability to handle multiple projects simultaneously. Configuration of routing and switching equipment. Remote support of on-site engineers and end users/customers during installation. Speaking with customers via email and phone for initial requirement capture. Performance is measured from complete and on-time delivery, according to SLA. Perform end-to-end commissioning in co-operation with customer representatives to prove correct functionality. Network Designing, Site Activation, Resolution of different severity level tickets, deactivation of the devices and circuits. Preferred candidate profile: CCNA Global certificate or training Hands on experience in firewall Knowledge of BGP, MPLS, SDWAN (Viptela, Silverpeak), Wireless (Cradlepoint), Fortigate devices, Nokia devices. ISP Site installation, TTU (test and turn up) and Network troubleshooting. CCNP/CCNA (or similar level of knowledge in networking) Knowledge on SDWAN Products. Understanding and Experience on LAN/WAN/WLAN/BGP/MPLS/OSPF/EIGRP/VPN Good troubleshooting Skills

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5.0 - 9.0 years

0 Lacs

hyderabad, telangana

On-site

You will be responsible for configuring, maintaining, and troubleshooting firewalls, VPN setups, and security certificate algorithms. Monitoring and managing network security tools and logs will be crucial to ensure optimal performance and incident management. Additionally, implementing and managing network routing, switching, and VLANs will be part of your daily tasks. Your role will also involve administering Windows Server components such as Active Directory, DNS, DHCP, and Group Policy Objects. Configuring and troubleshooting web services, database services, and other applications on Linux operating systems will be another aspect of your responsibilities. You will oversee MSSQL Server and Team Foundation Server (TFS) concepts and manage IIS configurations effectively. Furthermore, you will be tasked with administering and maintaining anti-virus servers and backup solutions. Conducting Business Continuity Planning (BCP) drills regularly will be necessary to ensure preparedness for any unforeseen events. You will also be expected to troubleshoot GPU-based applications effectively to maintain smooth operations.,

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3.0 - 6.0 years

3 - 6 Lacs

Pune

Work from Office

> Role Overview As a Network Engineer at Wipro Technologies, you will be at the forefront of our commitment to delivering top-tier technical support and solutions to our clients. Your expertise will be key in troubleshooting and resolving network issues in a timely manner, in line with our stringent service level agreements (SLAs). Every day will present opportunities to strengthen client relationships through your knowledge of order management, communications technologies, and network configurations. In this dynamic role, flexibility in learning will be highly valued as you adapt to evolving product features and industry standards. Your ability to communicate effectively with clients from diverse backgrounds will ensure they feel supported and informed throughout their journey with us. Contributing to client satisfaction will not only enhance your professional reputation, but it will also drive your personal growth within the company. Roles and Responsibilities : Prepare the necessary configuration and validation for new customer installations and changes over live sites, including troubleshooting technical issues as part of 3rd line global support. Knowledge of Cisco hardware, including Nexus, Catalyst, and WLAN. Assume direct responsibility for completion of technical support deliverables as defined in the project plan, which encompasses Cisco routing, switching, and WLAN configuration based on customer requirements. Familiarity with network routing protocols: BGP, EIGRP, OSPF (VXLAN experience is a plus). Conduct data network fault investigations in both local and wide area environments, synthesizing information from various sources to reach effective resolutions. Demonstrate leadership in overseeing networking and facility projects. Ability to manage multiple projects simultaneously while ensuring progress and quality completion. Configuration of routing and switching equipment to meet outlined specifications. Provide remote support for on-site engineers and communicate effectively with customers during installations. Communicate with customers via email and phone to capture initial requirements effectively. Performance metrics will focus on complete and timely delivery aligned with SLA commitments. Involvement in network design, site activation, resolution of various severity level tickets, and deactivation of devices and circuits as needed. Preferred candidate profile: CCNA Global certificate or relevant training is highly desirable. Hands-on experience with firewalls is preferred, ensuring security within network operations. Familiarity with BGP, MPLS, SDWAN (e.g., Viptela, Silverpeak), Wireless (Cradlepoint), and Fortigate devices, as well as Nokia devices. Experience in ISP site installation, test and turn-up (TTU), and network troubleshooting. Additional knowledge regarding CCNP/CCNA standards or equivalent networking knowledge is essential. Comprehensive understanding of LAN/WAN/WLAN/BGP/MPLS/OSPF/EIGRP/VPN protocols and demonstrated troubleshooting skills. Mandatory Skills: Order Management(Comms). Ex perience: 1-3 Years. Role & responsibilities: Technical Expertise - Prepare the necessary configuration and validation for new customer installations and changes over live sites also troubleshooting technical issues being a part of 3rd line global support. Knowledge of Cisco hardware, Nexus, Catalyst and WLAN. Has direct responsibility for completion of technical support deliverables defined in the project plan. These deliverables include Cisco routing, switching and WLAN configuration and validations in accordance with customer requirements. Knowledge of network routing: BGP, EIGRP, OSPF (VXLAN a plus) Undertaking data network fault investigations in local and wide area environments, using information from multiple sources Has direct responsibility for completion of technical support deliverables defined in the project plan. These deliverables include Cisco routing, switching and WLAN configuration and validations in accordance with customer requirements. Leads and supports Networking and Facility Projects Ability to handle multiple projects simultaneously. Configuration of routing and switching equipment. Remote support of on-site engineers and end users/customers during installation. Speaking with customers via email and phone for initial requirement capture. Performance is measured from complete and on-time delivery, according to SLA. Perform end-to-end commissioning in co-operation with customer representatives to prove correct functionality. Network Designing, Site Activation, Resolution of different severity level tickets, deactivation of the devices and circuits. Preferred candidate profile: CCNA Global certificate or training Hands on experience in firewall Knowledge of BGP, MPLS, SDWAN (Viptela, Silverpeak), Wireless (Cradlepoint), Fortigate devices, Nokia devices. ISP Site installation, TTU (test and turn up) and Network troubleshooting. CCNP/CCNA (or similar level of knowledge in networking) Knowledge on SDWAN Products. Understanding and Experience on LAN/WAN/WLAN/BGP/MPLS/OSPF/EIGRP/VPN Good troubleshooting Skills.

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4.0 - 9.0 years

10 - 14 Lacs

Pune

Work from Office

Job TitleSRE::Network Operations Engineer LocationPune Job Summary: As a Netops Engineer for the site reliability engineering team, you will be responsible for managing and optimizing our organizations core datacenter network and security infrastructure. Leveraging your experience and expertise, you will help in contributing to the design, implementation, maintenance and monitoring of complex data center network solutions.This position requires a deeper understanding of all the latest networking technologies primarily used in the datacenter networks and a proactive approach to addressing challenges. Key Responsibilities: Advanced Network Configuration Design, implement, maintain and monitor complex network configurations to meet business requirements. Evaluate and recommend improvements to existing network architecture for scalability and performance enhancements. Expertise in configuration and usage of datacenter technologies like VXLAN, EVPN etc. Expertise in configuration and maintenance of Firewall products of various vendors like Juniper, Cisco, Fortigate etc. Performance Optimization Conduct performance analysis and implement optimizations to ensure the network operates at peak efficiency. Collaborate with cross-functional teams to fine-tune network parameters and troubleshoot performance bottlenecks. Network Automation Develop and implement automation scripts to streamline routine network tasks and enhance operational efficiency. Integrate automation tools and frameworks to support network provisioning, monitoring, and management. Incident Response and Resolution Act as a primary on-call engineer in resolving complex network incidents and outages and file RCAs wherever applicable. Provide guidance to junior team members during critical incident response scenarios. Function as L2 point of escalation for Network Operations. Capacity Planning Monitor network capacity and plan for future growth and take up projects for fulfilling the capacity augmentation requirements. Create HLD and LLD diagrams as part of solution design requirements and review. Work with stakeholders to understand business requirements and scale network infrastructure accordingly. Security Enhancements Lead initiatives to enhance network security, including the implementation of advanced security protocols and the identification and mitigation of vulnerabilities. To be part of various security related audits and make necessary changes in order to resolve any known vulnerabilities that might be flagged during an audit. Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience. 4+ years of experience in network operations or a related role. In-depth knowledge of data center technologies and network routing protocols. Understanding of routing and switching technologies, and security principles. Experience with network automation and scripting languages (e.gPython, Shell, Go, Ansible, Terraform etc.) Strong analytical and troubleshooting skills. Excellent communication and collaboration skills. Industry certifications such as Cisco CCNP, Juniper JNCIP, or equivalent would be an added advantage. Preferred Skills: Experience in network routing protocols like BGP, OSPF etc. Familiarity with data center technologies like VXLAN, EVPN etc. Knowledge of firewall technologies like NAT, IPsec etc. Knowledge of network operating systems like Junos and Cisco IOS. Knowledge of network automation and scripting languages like Python and Shell. Knowledge of configuration management tools like Ansible. Experience with cloud networking solutions like Microsoft Azure. Knowledge of open-source virtualization technologies like KVM. Basic fundamental knowledge of Linux. Experience in the implementation and management of open-source load balancing solutions like Nginx. Experience in a 24x7 on-call rotation environment and in handling critical incidents. This Netops Engineer position offers a challenging and rewarding opportunity for individuals seeking to further advance their careers in network operations. Join our dynamic team and contribute to the ongoing success and innovation of our organization's data center network infrastructure. PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog. Life at PhonePe PhonePe in the news

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3.0 - 5.0 years

7 - 9 Lacs

Noida

Work from Office

Job Title: Tech Support Engineer Test Company Name: Livspace Job Description: As a Tech Support Engineer at Livspace, you will play a critical role in delivering excellent technical support to our customers. You will be responsible for troubleshooting and resolving technical issues related to our products and services, ensuring a seamless experience for our users. Your efforts will directly impact customer satisfaction and help drive the success of our technical operations. Key Responsibilities: - Provide front-line technical support to customers via phone, email, or chat. - Investigate and diagnose technical issues reported by users, providing timely resolutions or escalations as necessary. - Document and track customer interactions and issues in the support system for future reference. - Collaborate with the development and product teams to address recurring issues and suggest improvements to enhance product performance. - Create and maintain knowledge base articles and user manuals to assist customers in resolving common issues. - Conduct product testing to identify bugs and ensure software quality before releases. - Train and educate customers on using our products efficiently, assisting with onboarding and providing best practices. - Participate in continuous improvement initiatives to streamline support processes and enhance customer experience. Skills and Tools Required: - Strong technical knowledge and troubleshooting skills related to hardware and software systems. - Familiarity with testing methodologies and tools. - Proficiency in using ticketing systems and remote support tools. - Excellent communication skills, both written and verbal, to communicate effectively with customers. - Ability to work collaboratively in a team environment. - Strong problem-solving skills and attention to detail. - Basic understanding of programming or scripting languages is a plus. - Experience with network configurations and support is desirable. - Familiarity with databases and SQL can be beneficial. This position requires a proactive attitude, a passion for technology, and a commitment to helping customers succeed with our products. If you are enthusiastic about technology and customer support, we invite you to join our team at Livspace. Roles and Responsibilities About the Role: - The Tech Support Engineer Test will troubleshoot and resolve technical issues related to software and hardware products. - You will provide support to both internal teams and external customers, ensuring timely and effective solutions. - The role involves documenting problem resolutions and maintaining accurate records of reported issues. About the Team: - You will be part of a dynamic and collaborative team focused on delivering high-quality technical support. - The team values continuous learning and encourages sharing knowledge and expertise. - There is a strong emphasis on teamwork, with team members often collaborating to resolve complex issues. You are Responsible for: - Diagnosing and resolving technical issues for customers through various channels, including phone, email, and chat. - Testing and validating software releases to ensure functionality and performance meet the company's standards. - Building and maintaining strong customer relationships to enhance satisfaction and loyalty. To succeed in this role – you should have the following: - A strong understanding of technical concepts, software troubleshooting, and problem-solving skills. - Excellent communication skills to interact effectively with customers and team members. - Experience in a technical support role, preferably in a technology-driven environment. - A proactive attitude towards learning and adapting to new technologies and processes.

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1.0 - 3.0 years

3 - 6 Lacs

Pune

Work from Office

Role Overview As a Network Engineer at Wipro Technologies, you will be at the forefront of our commitment to delivering top-tier technical support and solutions to our clients. Your expertise will be key in troubleshooting and resolving network issues in a timely manner, in line with our stringent service level agreements (SLAs). Every day will present opportunities to strengthen client relationships through your knowledge of order management, communications technologies, and network configurations. In this dynamic role, flexibility in learning will be highly valued as you adapt to evolving product features and industry standards. Your ability to communicate effectively with clients from diverse backgrounds will ensure they feel supported and informed throughout their journey with us. Contributing to client satisfaction will not only enhance your professional reputation, but it will also drive your personal growth within the company. Roles and Responsibilities : Prepare the necessary configuration and validation for new customer installations and changes over live sites, including troubleshooting technical issues as part of 3rd line global support. Knowledge of Cisco hardware, including Nexus, Catalyst, and WLAN. Assume direct responsibility for completion of technical support deliverables as defined in the project plan, which encompasses Cisco routing, switching, and WLAN configuration based on customer requirements. Familiarity with network routing protocolsBGP, EIGRP, OSPF (VXLAN experience is a plus). Conduct data network fault investigations in both local and wide area environments, synthesizing information from various sources to reach effective resolutions. Demonstrate leadership in overseeing networking and facility projects. Ability to manage multiple projects simultaneously while ensuring progress and quality completion. Configuration of routing and switching equipment to meet outlined specifications. Provide remote support for on-site engineers and communicate effectively with customers during installations. Communicate with customers via email and phone to capture initial requirements effectively. Performance metrics will focus on complete and timely delivery aligned with SLA commitments. Involvement in network design, site activation, resolution of various severity level tickets, and deactivation of devices and circuits as needed. Preferred candidate profile: CCNA Global certificate or relevant training is highly desirable. Hands-on experience with firewalls is preferred, ensuring security within network operations. Familiarity with BGP, MPLS, SDWAN (e.g., Viptela, Silverpeak), Wireless (Cradlepoint), and Fortigate devices, as well as Nokia devices. Experience in ISP site installation, test and turn-up (TTU), and network troubleshooting. Additional knowledge regarding CCNP/CCNA standards or equivalent networking knowledge is essential. Comprehensive understanding of LAN/WAN/WLAN/BGP/MPLS/OSPF/EIGRP/VPN protocols and demonstrated troubleshooting skills. Mandatory Skills: Order Management(Comms). Ex perience1-3 Years. Role & responsibilities: Technical Expertise - Prepare the necessary configuration and validation for new customer installations and changes over live sites also troubleshooting technical issues being a part of 3rd line global support. Knowledge of Cisco hardware, Nexus, Catalyst and WLAN. Has direct responsibility for completion of technical support deliverables defined in the project plan. These deliverables include Cisco routing, switching and WLAN configuration and validations in accordance with customer requirements. Knowledge of network routingBGP, EIGRP, OSPF (VXLAN a plus) Undertaking data network fault investigations in local and wide area environments, using information from multiple sources Has direct responsibility for completion of technical support deliverables defined in the project plan. These deliverables include Cisco routing, switching and WLAN configuration and validations in accordance with customer requirements. Leads and supports Networking and Facility Projects Ability to handle multiple projects simultaneously. Configuration of routing and switching equipment. Remote support of on-site engineers and end users/customers during installation. Speaking with customers via email and phone for initial requirement capture. Performance is measured from complete and on-time delivery, according to SLA. Perform end-to-end commissioning in co-operation with customer representatives to prove correct functionality. Network Designing, Site Activation, Resolution of different severity level tickets, deactivation of the devices and circuits. Preferred candidate profile: CCNA Global certificate or training Hands on experience in firewall Knowledge of BGP, MPLS, SDWAN (Viptela, Silverpeak), Wireless (Cradlepoint), Fortigate devices, Nokia devices. ISP Site installation, TTU (test and turn up) and Network troubleshooting. CCNP/CCNA (or similar level of knowledge in networking) Knowledge on SDWAN Products. Understanding and Experience on LAN/WAN/WLAN/BGP/MPLS/OSPF/EIGRP/VPN Good troubleshooting Skills.

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7.0 - 12.0 years

25 - 30 Lacs

Noida, Hyderabad

Hybrid

Roles and Responsibilities Design, implement, and maintain large-scale network infrastructure using Cisco Nexus, ACI, F5, Infoblox, Riverbed, and other data center technologies. Provide expert-level support for routing protocols such as OSPF and BGP to ensure high availability of network services. Collaborate with cross-functional teams to identify business requirements and design solutions that meet customer needs. Troubleshoot complex network issues using tools like NetScaler and NSG. Please find below JD for Cloud Networking Delivery is looking for candidates with Strong Network Routing and Datacenter switching Strong Network Routing and Datacenter switching experience ( Key Skills like Cisco Datacenter NDFC, Vxlan, BGP and OSPF Routing) With Additional knowledge and work experiences in Azure / AWS Cloud Networking Experience with Traffic load balancing, AWS Direct Connects , Network Security Groups, VPC and VNets, Virtual Interfaces, etc. Key Skills to look for are. i) Knowledge in Routing, OSPF, BGP , Networking ii) We need someone who is network knowledgeable and knows BGP well. They should also know cloud routing constructs such as (but not limited to) UDR, vpc peering, cloud wan, vwan, dxgw/tgw, express route and direct connect

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