263 Network Operations Jobs - Page 7

Skill required: Network Billing Operations - Problem Management Designation: Network & Svcs Operation Assoc Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do Helps transform back office and network operations, reduce time to market and grow revenue, by improving customer experience and capex efficiency, and reducing cost-to-serveGood Customer Support Experience preferred with good networking knowledgeManage problems caused by information technology infrastructure errors to minimize their adverse impact on business and to prevent their recurrence by seeking the root cause of those incidents and initiating actions to improve or correct the situation. What are we looking for 5 years of programming skills- advanced level in relation to responsibility for maintenance of existing & creation of new queries via SQL scripts, Python, PySpark programming skills, experience with Databricks, Palantir is advantage, Direct active participation on GenAI and Machine Learning projects Other skills:Desire to learn and understand data models and billing processes Critical thinking Experience with reporting and metrics- strong numerical skills Experience in expense, billing, or financial management Experience in process/system management Good organizational skills, self-disciplined, systematic approach with good interpersonal skills Flexible, Analytical mind, Problem solver Knowledge of Telecom Products and Services Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Project Role : Network & Svcs Operations Representative Project Role Description : Configure, integrate and manage the life cycle of telecommunication network elements and associated configuration across Fulfillment and Assurance. Manage back office system data records. Support customer activations and configuration adjustments. Must have skills : Network Infrastructures Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Network Operations Representative, you will be responsible for configuring, integrating, and managing the life cycle of telecommunication network elements. Your typical day will involve overseeing the associated configurations across Fulfillment and Assurance, managing back office system data records, and supporting customer activations and configuration adjustments. You will play a crucial role in ensuring the smooth operation of network infrastructures, contributing to the overall efficiency and effectiveness of the telecommunications services provided. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training and knowledge sharing sessions to enhance team capabilities.- Monitor and analyze network performance metrics to identify areas for improvement. Professional & Technical Skills: - Must To Have Skills: Proficiency in Network Infrastructures.- Strong understanding of network protocols and architectures.- Experience with network monitoring and management tools.- Ability to troubleshoot and resolve network issues effectively.- Familiarity with telecommunication systems and technologies. Additional Information:- The candidate should have minimum 7.5 years of experience in Network Infrastructures.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Skill required: Network Billing Operations - Problem Management Designation: Network & Svcs Operation Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do Helps transform back office and network operations, reduce time to market and grow revenue, by improving customer experience and capex efficiency, and reducing cost-to-serveGood Customer Support Experience preferred with good networking knowledgeManage problems caused by information technology infrastructure errors to minimize their adverse impact on business and to prevent their recurrence by seeking the root cause of those incidents and initiating actions to improve or correct the situation. What are we looking for Helps transform back office and network operations, reduce time to market and grow revenue, by improving customer experience and capex efficiency, and reducing cost-to-serveGood Customer Support Experience preferred with good networking knowledge Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Network Billing Operations - Problem Management Designation: Network & Svcs Operation Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do Helps transform back office and network operations, reduce time to market and grow revenue, by improving customer experience and capex efficiency, and reducing cost-to-serveGood Customer Support Experience preferred with good networking knowledgeManage problems caused by information technology infrastructure errors to minimize their adverse impact on business and to prevent their recurrence by seeking the root cause of those incidents and initiating actions to improve or correct the situation. What are we looking for 5 years of programming skills- advanced level in relation to responsibility for maintenance of existing & creation of new queries via SQL scripts, Python, PySpark programming skills, experience with Databricks, Palantir is advantage Other skillsMust be self-motivated and understand short turnaround expectations Desire to learn and understand data models and billing processes Critical thinking Experience with reporting and metrics- strong numerical skills Experience in expense, billing, or financial management Experience in process/system management Good organizational skills, self-disciplined, systematic approach with good interpersonal skills Flexible, Analytical mind, Problem solver Knowledge of Telecom Products and Services Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Network Billing Operations - Problem Management Designation: Network & Svcs Operation Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do Helps transform back office and network operations, reduce time to market and grow revenue, by improving customer experience and capex efficiency, and reducing cost-to-serveGood Customer Support Experience preferred with good networking knowledgeManage problems caused by information technology infrastructure errors to minimize their adverse impact on business and to prevent their recurrence by seeking the root cause of those incidents and initiating actions to improve or correct the situation. What are we looking for Helps transform back office and network operations, reduce time to market and grow revenue, by improving customer experience and capex efficiency, and reducing cost-to-serveGood Customer Support Experience preferred with good networking knowledge Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Network Billing Operations - Problem Management Designation: Network & Svcs Operation Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do Helps transform back office and network operations, reduce time to market and grow revenue, by improving customer experience and capex efficiency, and reducing cost-to-serveGood Customer Support Experience preferred with good networking knowledgeManage problems caused by information technology infrastructure errors to minimize their adverse impact on business and to prevent their recurrence by seeking the root cause of those incidents and initiating actions to improve or correct the situation. What are we looking for 5 years of programming skills- advanced level in relation to responsibility for maintenance of existing & creation of new queries via SQL scripts, Python, PySpark programming skills, experience with Databricks, Palantir is advantage, Direct active participation on GenAI and Machine Learning projects Other skills:Desire to learn and understand data models and billing processes Critical thinking Experience with reporting and metrics- strong numerical skills Experience in expense, billing, or financial management Experience in process/system management Good organizational skills, self-disciplined, systematic approach with good interpersonal skills Flexible, Analytical mind, Problem solver Knowledge of Telecom Products and Services Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Network Billing Operations - Problem Management Designation: Network & Svcs Operation Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do A data analyst is responsible for collecting, storing, and organizing data related to how Wireless Telecommunication products and services are built and bill. They bring technical expertise to ensure the quality and accuracy of that data, they also need to have experience with Finance for Telecommunication Mobility services. Knowledge of AT&T Data Sources for Wireless services & knowledge of client tools is advantage. Developing and implementing Data Analysis to identity data anomalies and leading trends to identify potential billing issues. Able to handle multi-biller customer, discounts eligibility criteria that are ever changing, and they must adapt and reconfigure audits in very short time.Manage problems caused by information technology infrastructure errors to minimize their adverse impact on business and to prevent their recurrence by seeking the root cause of those incidents and initiating actions to improve or correct the situation. What are we looking for 5 years of programming skills- advanced level in relation to responsibility for maintenance of existing & creation of new queries via SQL scripts, Python, PySpark programming skills, experience with Databricks, Palantir is advantage Other skillsMust be self-motivated and understand short turnaround expectations Desire to learn and understand data models and billing processes Critical thinking Experience with reporting and metrics- strong numerical skills Experience in expense, billing, or financial management Experience in process/system management Good organizational skills, self-disciplined, systematic approach with good interpersonal skills Flexible, Analytical mind, Problem solver Knowledge of Telecom Products and Services Roles and Responsibilities: 5 years of programming skills- advanced level in relation to responsibility for maintenance of existing & creation of new queries via SQL scripts, Python, PySpark programming skills, experience with Databricks, Palantir is advantage Other skillsMust be self-motivated and understand short turnaround expectations Desire to learn and understand data models and billing processes Critical thinking Experience with reporting and metrics- strong numerical skills Experience in expense, billing, or financial management Experience in process/system management Good organizational skills, self-disciplined, systematic approach with good interpersonal skills Flexible, Analytical mind, Problem solver Knowledge of Telecom Products and Services Qualification Any Graduation

Skill required: Network Billing Operations - Problem Management Designation: Network & Svcs Operation Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do Helps transform back office and network operations, reduce time to market and grow revenue, by improving customer experience and capex efficiency, and reducing cost-to-serveGood Customer Support Experience preferred with good networking knowledgeManage problems caused by information technology infrastructure errors to minimize their adverse impact on business and to prevent their recurrence by seeking the root cause of those incidents and initiating actions to improve or correct the situation. What are we looking for Helps transform back office and network operations, reduce time to market and grow revenue, by improving customer experience and capex efficiency, and reducing cost-to-serveGood Customer Support Experience preferred with good networking knowledge Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Network Billing Operations - Problem Management Designation: Network & Svcs Operation Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do Helps transform back office and network operations, reduce time to market and grow revenue, by improving customer experience and capex efficiency, and reducing cost-to-serveGood Customer Support Experience preferred with good networking knowledgeManage problems caused by information technology infrastructure errors to minimize their adverse impact on business and to prevent their recurrence by seeking the root cause of those incidents and initiating actions to improve or correct the situation. What are we looking for Helps transform back office and network operations, reduce time to market and grow revenue, by improving customer experience and capex efficiency, and reducing cost-to-serveGood Customer Support Experience preferred with good networking knowledge Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Network Billing Operations - Problem Management Designation: Network & Svcs Operation Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do Helps transform back office and network operations, reduce time to market and grow revenue, by improving customer experience and capex efficiency, and reducing cost-to-serveGood Customer Support Experience preferred with good networking knowledgeManage problems caused by information technology infrastructure errors to minimize their adverse impact on business and to prevent their recurrence by seeking the root cause of those incidents and initiating actions to improve or correct the situation. What are we looking for 5 years of programming skills- advanced level in relation to responsibility for maintenance of existing & creation of new queries via SQL scripts, Python, PySpark programming skills, experience with Databricks, Palantir is advantage Other skillsMust be self-motivated and understand short turnaround expectations Desire to learn and understand data models and billing processes Critical thinking Experience with reporting and metrics- strong numerical skills Experience in expense, billing, or financial management Experience in process/system management Good organizational skills, self-disciplined, systematic approach with good interpersonal skills Flexible, Analytical mind, Problem solver Knowledge of Telecom Products and Services Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Next Generation Customer Operations - Customer Service Technology Designation: Delivery Lead Associate Director Qualifications: Any Graduation Years of Experience: 18 to 28 years Language - Ability: English(International) - Advanced About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Responsibilities/Authorities Experienced Professional in supervisory role, responsible for leading & motivating a large team of professionals with accountability on all Service Delivery parameters such as:1. Service Delivery:Ensures delivery of projects/products based on agreed deadlines and quality assurance parameters as in SLA with clients, understand the client requirements and disseminate them to the team effectively.2. Client Relationship:Candidate will be required to engage client relationship at an elevated level. Expected to serve as a SPOC from client leadership/stakeholders on a transformation from a necessary function for resolving customer problems into a value- generating service that is a strategic differentiator in the market.Client Relationship:Candidate will be required to engage client relationship at an elevated level. Expected to serve as a SPOC from client leadership/stakeholders on key initiatives/service delivery. Ability to manage multiple client/deals and ensure smooth delivery and customer satisfaction3. Business Transformation:Drive and facilitates Process Improvements/transformation projects/strategic initiatives. Establish cycle time improvement and span of control for all processes.4. Pre-Sales/Transition:Support Pre-Sales and teams in RFI/ RFP work and domain studies. Design and drive transition framework to ensure smooth transition of new scopes. Adheres to Standard Transition Methodology, validate transition doc Platform and software contact centers use to provide customer support. The quality and capabilities of the technology have a significant impact on both customer and agent experience, as well as contact center performance. Pre-Sales/Transition:Support Pre-Sales and teams in RFI/ RFP work and domain studies. Design and drive transition framework to ensure smooth transition of new scopes. Adheres to Standard Transition Methodology, validate transition documentation, and obtains Client sign-off for every transition process and ensures smooth transition of new processes. Candidate will also be expected to manage feedback (VOC), monitor & implement re-engineering initiatives/ transformation projects5. People Management:Contribute to employee morale and retention strategy, maintain high team morale & satisfaction Levels, resolve issues without escalation, identify trai What are we looking for Customer Service Management Adaptable and flexible Ability to work well in a team Strong analytical skills Written and verbal communication Process-orientation People Management:Contribute to employee morale and retention strategy, maintain high team morale & satisfaction Levels, resolve issues without escalation, identify training needs for the team members and enable the required training Rewards and recognizes employees; tracks and enhances employee performance. Identifies critical resources and creates back-ups. Regularly meets with all team members to review their developmental progress paving way for their career plan and to understand their concerns to help them out in whatever way possible. Adheres to the Performance Achievement process and ensures timely completion of the same. 6. Cost Management:Responsible for Account Profitability, meeting margin targets and minimize the operational costs through various improvement levers 7. Compliance Adherence:Responsible for client and Accenture policies & procedures are adhered by self and team. Support internal/external audits through walkthrough and submission of evidence and 100% compliance. Flag risks to clients and Accenture stakeholders and propose action plans Customer Care . Ownership:Location / site related responsibilities in liasioning with various teams and serve as an owner to ensure business continuity as well. Primarily your interaction will be with senior management at a client and/or within Accenture, involving matters that may require acceptance of an alternate approach and ownership mindset 9. Shift:This role may demand flexibility to work in rotational shifts including US shift Professional Competencies (Includes Skills) Competency NameProficiency Level (Refer Defn. below)Comments Ability to manage multiple complex processesX Accountable for Service Delivery parameters/ GovernanceX Mentoring team membersX Problem SolvingX Communication / Presentation SkillsX Multi-tasking / Time Management/ Result OrientedX Result Oriented / Ability to work under pressureX Operation Excellence PracticesE Roles and Responsibilities: This role requires proactive identification, definition and solving of complex problems that have impact on the direction of the business or work effort, where analysis of situations requires an in-depth knowledge of Accenture It requires development and execution of strategy to achieve key business objectives in area of responsibility Interaction is with senior management levels at a client and/or within Accenture, involving negotiation or influencing on critical matters Individual should have wide latitude in decision making and determination of objectives and approaches to critical assignments Decisions have a major and lasting impact on areas outside of own responsibility Individual manages large complex teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Learn more about our culture and how we make our employees happier through The Sprinklr Way. Job Description Lead end-to-end management of Critical Service Outages (P0/P1 incidents), driving timely resolution through coordinated incident response, effective communication with stakeholders, and robust post incident reviews with actionable remediation. Oversee a 24x7 Network Operations Center (NOC), implementing scalable observability, alerting, and monitoring strategies to ensure infrastructure, application, and network reliability. Continuously optimize alert triage, diagnostics, and noise reduction to boost efficiency. Build and develop a high-performing team of incident managers, NOC engineers, and shift leads. Foster operational maturity through training, performance management, and close collaboration with Engineering, SRE, DevOps, and Product teams. Define and uphold standards for incident SLAs, escalation processes, runbooks, and playbooks, while ensuring continuous shift coverage, smooth handoffs, and comprehensive KPI reporting on system health and incident trends. Required Skills: 6+ years of experience in Technical Operations, Site Reliability, NOC, or Incident Management roles. 2+ years in a people management or team leadership role. Deep knowledge of major incident management, escalation practices, and real-time service recovery strategies. Strong technical understanding of cloud-native architectures (AWS, Azure, GCP), infrastructure monitoring, and DevOps practices. Proven experience working with observability tools (e.g., Datadog, Splunk, Grafana, Prometheus), incident tools (PagerDuty), and ITSM platforms (e.g., ServiceNow, Jira) Prior experience supporting high-availability SaaS or telecommunications systems is a strong plus. Experience with customer-facing incident communication practices Why Youll Love Sprinklr: Were committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world. For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides. We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world s most loved enterprise software company, ever. We believe in our product: Sprinklr was built from the ground up to enable a brand s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the worlds largest brands as our clients, and our employees have the opportunity to work closely alongside them. We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more. EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we re more innovative, creative, and successful. Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr s EEO Policy and EEO is the Law.

Role & responsibilities Conduct end-to-end testing of Global Business circuits for readiness, performance, and compliance with SLAs Coordinate with Circle and Testing NOC for circuit turn-up, testing, and troubleshooting. Validate circuit designs and documentation. Perform BERT, RFC 2544 and other testing criteria as per standard and customer need. Good understanding on testing meters like JDSU, Viavi, EXPO for diagnostics and performance analysis. Collaborate with internal network engineers and external vendors to resolve circuit and link issues. Maintain detailed test records and provide technical documentation for circuit acceptance. Should have strong understanding of fiber optics. Regular interaction with domestic and international customers during testing phase. Should have Good communication and presentation skills.

Hands-on experience in NOC operations (incident management, monitoring tools, L1/L2 support coordination) • Exposure to monitoring platforms (e.g.SolarWinds, Zabbix, Datadog, Splunk, Prometheus, or similar) • Comfortable working in rotational shifts Health insurance

Company Overview Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential. Our seasoned professionals deliver services based on Milestone s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed. Job Overview We are seeking a meticulous and detail-oriented Quality Assurance Specialist to join our team. The ideal candidate will be responsible for ensuring the accuracy, consistency, and compliance of various operational processes within the organization. This role will primarily focus on conducting QA audits on Incident Management team P1 records, reviewing Network team RCAs and Changes, and maintaining up-to-date Standard Operating Procedures (SOPs). Additionally, the Quality Assurance Specialist will collaborate with stakeholders to ensure that documentation reflects the current direction and requirements of Customer. Key Responsibilities: 1. QA Audits: - Perform regular audits on Incident Management team P1 records to ensure accuracy, completeness, and adherence to established protocols and standards. - Identify and escalate any discrepancies or issues found during the audit process for resolution. 2. Review and Analysis: - Review Network team Root Cause Analyses (RCAs), Changes, and other relevant documentation to identify trends, areas for improvement, and potential risks. - Provide feedback and recommendations to relevant teams based on the findings of reviews and analyses. 3. Standard Operating Procedures (SOPs): - Own the auditing of SOPs on a regular basis to ensure they are current, accurate, and aligned with organizational policies and procedures. - Update SOPs as necessary based on evolving requirements and direction from Customer, obtaining review and approval from relevant stakeholders. 4. Documentation Management: - Maintain documentation related to the current sources of truth, including branch information, circuit information, and other relevant data. - Ensure documentation is organized, up-to-date, and accessible to authorized personnel as needed. Qualifications: - Bachelors degree in a relevant field or equivalent work experience. - Proven experience in Quality Assurance, preferably in a technology or operational environment. - Strong attention to detail and analytical skills, with the ability to identify discrepancies and patterns. - Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams. - Familiarity with incident management processes, network operations, and standard operating procedures. - Ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines in a fast-paced environment. - Proficiency in documentation management tools and software applications. Preferred Qualifications: - Certification in Quality Assurance or related field (e.g., Six Sigma, ISO standards). - Experience with auditing tools and methodologies. Compensation Estimated Pay Range: Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location. Our Commitment to Diversity & Inclusion At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success. Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees. We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.

Dear Candidate, We are hiring a Network Architect to design and implement high-availability, secure network infrastructure. Best suited for professionals with a passion for designing resilient network environments. Key Responsibilities: Design LAN/WAN, SD-WAN, and cloud network topologies Define policies for network security, segmentation, and traffic flow Work with cloud, data center, and hybrid environments Ensure high uptime and optimal performance across distributed systems Required Skills & Qualifications: Strong expertise in TCP/IP, routing, switching, VPNs, and firewalls Experience with Cisco, Juniper, or Arista network devices Familiarity with cloud networking (VPCs, Azure VNets, etc.) Bonus: Network certifications (CCNP/CCIE, AWS Advanced Networking) Soft Skills: Strong troubleshooting and problem-solving skills. Ability to work independently and in a team. Excellent communication and documentation skills. Note: If interested, please share your updated resume and preferred time for a discussion. If shortlisted, our HR team will contact you. Kandi Srinivasa Reddy Delivery Manager Integra Technologies

Designing, automating, and supporting Linux systems and services in a 24/7 production environment. Independently and collaboratively evaluating, recommending, and implementing technical solutions to meet business needs. Collaborating with other technical teams to solve problems and continually evolve the technology. Troubleshooting issues to identify root causes and help unblock the customer. Preparing and maintaining documentation of systems, standards, configurations, and procedures. Supporting day-to-day operations including installation, configuration, maintenance, and troubleshooting of the engineering secure computing environment. Responding to alerts, reporting issues, escalating problems as required, and resolving significant matters using independent judgment within established support practices. Ensuring compliance with Synopsys security policies to protect stakeholder information. The Impact You Will Have: Maintaining the high-performance Synopsys Cloud environment, ensuring smooth operations and compliance with security policies. Contributing to the overall reliability and scalability of our cloud infrastructure. Enhancing customer satisfaction by resolving technical issues promptly and effectively. Driving continuous improvements in our technology and processes through collaboration and innovation. Ensuring the security and integrity of our systems through vigilant monitoring and maintenance. Supporting Synopsys mission to lead in chip design, verification, and IP integration by providing a robust and reliable cloud environment. What You ll Need: Extensive knowledge of Linux operating systems and security patching. Experience with installing, monitoring, and administering Linux systems (Ubuntu and RHEL primarily). One or more Linux System Administrator Certifications. Experience with monitoring and logging tools. Programming/Scripting skills in Shell/Python. Basic Networking fundamentals including TCP/IP, DNS, subnetting, and routing. Knowledge of networking for virtual machines, particularly regarding security and performance. Knowledge of remote desktop software solutions such as VNC, Citrix Xen server, and VDI. Solid knowledge of infrastructure services like Kickstart, NFS, DNS, and DHCP. Knowledge in Azure resources like VM, Network, NSG, and Blob Storage is a plus.

Oversee the deployment and maintenance of Cisco Viptela SD-WAN solutions. Manage network performance, ensure system uptime, and troubleshoot issues related to SD-WAN infrastructure.

Manages and optimizes telecom networks, ensuring seamless connectivity, minimal downtime, and efficient network operations.

The Telecom - Network Management, Network Operations role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Telecom - Network Management, Network Operations domain.

The Telecom - Network Management, Network Operations role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Telecom - Network Management, Network Operations domain.

The NOC Distributed role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the NOC Distributed domain.

A Network Engineer is required to join the India Deployment Team, responsible for the deployment and planning of the Bank s network infrastructure in the UK, Middle-East, Africa and India. The team is responsible for the delivery and deployment of network/security projects and requests to enhance the client s infrastructure to meet current and future business demands:- The role may have, but is not limited to the following functions:Plan, manage and deploy technology changes to support DC servicesDeploy LAN infrastructure to support end user services requirementsIncludes patching schedules for facilities to cable network equipmentDiagrams for Network OperationsInventory management Create implementation plans for RFC s to a high level of detail. Correctly document pre and post checks for change verification purposesUnderstand and document back out plans, clearly identifying back out points.Identify points of no return Support the stability and uptime of essential services by planning changes with a documented best approach mind set.Identify where changes can be complete with zero downtime to hosted services.Plan and implement changes with a cost effective resource strategy. Identify, understand and document change risks and mitigation tactics.Identify, understand and document impact of planned technology changes, including documentation expected output from verification. Document network estate for Operation Support and to support change planningMaintain infrastructure database Complete network diagrams to a high standard. Peer review and validation of technical deployment plansProvide constructive feedback to peers to support change control requirement and maintain high standards of detail and quality offered by CACI. Required skillsGood level of Cisco Routing & SwitchingStrong CCNP certification or equivalent experienceCertified in Network SecurityAbility to handle numerous separate projects concurrentlyA very organised individual.Ability to work under pressure and to tight deadlines whilst maintaining attention to detail.Analyse, review and understand network topologies.Coordinate multiple projects, change management and governance efficiently working both independently and as a member of a team.Good understanding of networking principles, Good documentation skills using MS Office suite and VisioGood customer facing skills with the ability to keep the customer informed at all times and understand their requirementsThis role is suitable for a Network Engineer who has at least 5 years as a Senior Project Engineer in a professional environment. Desired skills (not essential)CheckPoint certification or equivalent experienceFortinet certification or equivalent experienceFirewall Migration experienceProxy Experience (Mcafee)

Project Role : Network & Svcs Operations Representative Project Role Description : Configure, integrate and manage the life cycle of telecommunication network elements and associated configuration across Fulfillment and Assurance. Manage back office system data records. Support customer activations and configuration adjustments. Must have skills : Cloud Network Operations Good to have skills : SAP BTP Integration SuiteMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Network Operations Representative, you will configure, integrate, and manage the life cycle of telecommunication network elements and associated configurations across Fulfillment and Assurance. You will also manage back office system data records and support customer activations and configuration adjustments. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Ensure seamless integration of telecommunication network elements.- Manage and maintain configuration across Fulfillment and Assurance.- Support customer activations and configuration adjustments.- Provide technical expertise in network operations.- AWS Route 53, Inbound Resolver- SAP BTP, RISE, S4 HANA Integration- Private DNS server config- Reverse Proxy- Network Administration Certified (CCNA)- AWS Solution Architecture Certified (Professional)- CA/SSL Certificates- VPN- AWS Transit Gateways- AWS Direct Connect- Active Directory / LDAP- Network Administrator with good DNS skills- Collaborate with cross-functional teams to optimize network performance. Professional & Technical Skills: - Must To Have Skills: Proficiency in Cloud Network Operations.- Strong understanding of network configuration and management.- Experience with network integration and lifecycle management.- Hands-on experience in telecommunication network operations.- Knowledge of back office system data records management. Additional Information:- The candidate should have a minimum of 3 years of experience in Cloud Network Operations.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education

Skill required: Next Generation Customer Operations - Incident Management Designation: Business Advisory Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.a transformation from a necessary function for resolving customer problems into a value- generating service that is a strategic differentiator in the market.Monitor, detect and manage any incident or event that disrupts the expected standard operation of a system, service or product within an infrastructure, as well as executing the proper responses to such events. What are we looking for In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shiftsIn this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation