Techvantage.ai is a next-generation technology and product engineering company at the forefront of innovation in Generative AI, Agentic AI, and autonomous intelligent systems. We build intelligent, secure, and scalable digital platforms that power the future of AI across industries. Role Overview We are looking for a Senior Security Specialist with 8+ years of experience in cybersecurity, cloud security, and application security. You will be responsible for identifying, mitigating, and preventing threats across our technology landscape - particularly in AI-powered, data-driven environments. This role involves leading penetration testing efforts, managing vulnerability assessments, and implementing best-in-class security tools and practices to protect our platforms and clients. Key Responsibilities Design and implement robust security architectures for cloud-native and on-prem environments. Conduct penetration testing (internal/external, network, application, API) and deliver clear remediation strategies. Perform regular vulnerability assessments using industry-standard tools and frameworks. Lead threat modeling and risk assessments across systems, services, and data pipelines. Collaborate with development and DevOps teams to integrate security in SDLC and CI/CD pipelines (DevSecOps). Define and enforce security policies, incident response procedures, and access controls. Monitor for security breaches and investigate security events using SIEM and forensic tools. Ensure compliance with global standards such as ISO 27001, SOC 2, GDPR, and HIPAA. Provide guidance on secure implementation of AI/ML components and data protection strategies. Requirements 8+ years of experience in information security, application security, or cybersecurity engineering. Proficient in penetration testing methodologies and use of tools such as Burp Suite, Metasploit, Nmap, Wireshark, Nessus, OWASP ZAP, Qualys, etc. Deep experience in vulnerability management, patching, and security hardening practices. Strong understanding of OWASP Top 10, CWE/SANS Top 25, API security, and secure coding principles. Hands-on experience with cloud security (AWS, Azure, or GCP), IAM, firewalls, WAFs, encryption, and endpoint security. Familiarity with SIEM, EDR, IDS/IPS, and DLP solutions. Knowledge of DevSecOps and tools like Terraform, Kubernetes, Docker, etc. Excellent problem-solving, analytical, and incident-handling capabilities. Preferred Qualifications Certifications such as CISSP, CISM, CEH, OSCP, or AWS Security Specialty. Experience working on security aspects of AI/ML platforms, data pipelines, or model inferencing. Familiarity with governance and compliance frameworks (e.g, PCI-DSS, HIPAA). Experience in secure agile product environments and threat modeling techniques. What We Offer A mission-critical role securing next-gen AI systems. Opportunity to work with an innovative and fast-paced tech company. High visibility and leadership opportunities in a growing security function. Compensation is not a constraint for the right candidate. (ref:hirist.tech) Show more Show less

We are looking for a highly skilled and motivated Senior Software Engineer to join our dynamic team at Radcom India, in Bhilai. The ideal candidate will bring extensive experience in software development, strong problem-solving abilities, and a passion for working with cutting-edge technologies such as Java, Python, Kafka, and Apache Flink. You will play a key role in designing, developing, and optimizing real-time data streaming applications and distributed systems to support 5G telecommunications network monitoring. As a Senior Software Engineer, you will work closely with cross-functional teams, mentor junior engineers, and lead the technical direction of projects. You will be responsible for ensuring that our software solutions meet high standards of performance, scalability, and reliability. Requirements Bachelors degree in computer science or a related field. 3 to 8 years of experience in software development, with a strong foundation in Java, Spring, Spring boot, Microservices and Kubernetes containerization. Proficiency in Spring, Spring Boot, Microservices, Docker and Containerization. Good understand of Kubernetes cluster and it related services. Proficiency in SQL and working knowledge of relational and NoSQL databases (e.g., MySQL, PostgreSQL, MongoDB). Experience with CI/CD pipelines and DevOps practices. In-depth knowledge of distributed systems and real-time data processing. Strong problem-solving skills and experience in building scalable, fault-tolerant systems. Experience with version control systems like Git and GitHub. Familiarity with cloud platforms (e.g., AWS, GCP) and containerization (e.g., Docker, Kubernetes). Excellent communication skills and ability to work effectively in a collaborative, team-oriented environment. Exposure to large-scale data processing frameworks and tools. Experience with Apache Kafka and Apache Flink, including architecture and : Lead the design, development, testing, and maintenance of software applications using Java and its related Frameworks. Architect and implement real-time data streaming and processing solutions using Apache Kafka and Apache Flink. Collaborate with cross-functional teams to design, develop, and deploy scalable solutions. Mentor junior engineers and interns, providing technical guidance and leadership. Troubleshoot and resolve complex software defects and performance issues in production environments. Continuously learn and apply new technologies to improve product offerings and solve complex technical problems. Write and maintain comprehensive technical documentation and user guides. Ensure the delivery of high-quality software through code reviews, unit testing, and integration testing. Work with the operations team to ensure smooth deployment and production monitoring of software systems. (ref:hirist.tech) Show more Show less

Skill required: Procurement Operations - Procurement Support Designation: Procurement Operations Analyst Qualifications: BCom Years of Experience: 3 to 5 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Go beyond processing purchase orders at lower costs to help clients reap savings and value from the billions they spend on the goods and services that run their day-to-day business operations. You will be working as a part of Procurement management team which uses a systematic approach for buying all the goods and services needed for a company to stay sustainable. They are involved in the identification of need, finding and qualifying the suppliers, requesting proposals, negotiating with suppliers, contracting, delivery and analyzing results. Analyze and design the best practices for tactical and transactional procurement processes. Plan implementation based on detailed understanding of technologies involved and best practice process output measures. Provide the setup and ongoing maintenance of suppliers, catalog content, user authorization data and procurement applications to provide efficient and effective transactions, and to help maximize compliance. What are we looking for? To provide exceptional customer support and efficient order management by delivering tailored telephone and email assistance, managing front office request tickets, and overseeing purchase and sales order processes. This role is responsible for handling exceptions and escalations, resolving and investigating discrepancies, responding to high-priority inquiries and requests, and managing escalations between the Danone team, their stakeholders, and the DSP Front Office. The position ensures accurate record-keeping, effective stakeholder management, and seamless execution of request-related tasks to enhance client satisfaction and operational efficiency. Required to report to office once a month (this may change based on Accenture’s and client requirement) Varied shift timings dependent on client location/requirements Extended working hours on periodic (Monthly) reporting days. Trained(T) - Attended a training course on this skill and/or has had brief exposure to this skill. - Uses basic terminology regarding the skill. - Recognizes and/or articulates basic concepts, facts, methods, techniques in day-to-day work experiences. Experienced (E) - Moderate exposure to this skill and related work experiences. - Can assist other team members with questions and problems related to this skill - Applies skill (at basic level to work situations, with some guidance. Skilled(S) - Extensive exposure to this skill and related work experiences. - Applies skill (at advanced level) to work situations with medium complexity, with little or no guidance. - May train and/or direct the work of others in application of skill. Expert(X) - Regarded as a center wide resource on this skill. - Applies detailed knowledge and skills to complex (or new) work situations in multiple settings. - Trains and/or directs work of other in complex facts, methods, and techniques related to the skill. Roles and Responsibilities: 1. Provide telephone and email support to requestors (client location, language and process specific). 1.1 Receive and review requests according WORK INSTRUCTIONS by phone or e-mail for new claims and requests provided by Danone, customer or suppliers and return to Danone/Customer/Supplier any incomplete/inaccurate claims and requests in accordance with written Danone guidelines. 1.2 Analyze claim and requests in accordance with Danone written instructions. 1.3 Process requests by Front Office or route the requests to experts in accordance with written Danone guidelines “and in accordance with Danone’s expert support matrix. Requests related to Contract management: manual creation, modification & deletion Requests related to Non-standard Procurement Flow Purchase order management: creation, modification & inquiries Requests related to invoice inquiries which requires invoice investigations related to ? Goods Receipt: review POs, evaluate, confirm delivery, post GR ? 3WM discrepancies claims resolution ? Blocked invoices reporting: follow up blocked items, resolved ? Invoice rejections ? Customer Invoice Support Requests related to Tradeshift concerns 1.4 Implement the ticket resolution in accordance with written Danone guidelines and inform all involved parties. 1.5 Respond to Customer and Danone queries within agreed timelines, but at all times within a reasonable period of time given the circumstances. 1.6 Close the ticket according to agreed closure conditions with Danone. 2. Management of tickets queue, with a strong emphasis on urgent request, monitoring ticket inflow, tracking aging tickets, and ensuring timely follow-up responses. 3. Prepare process related reports, including those assigned by team leads. Appointed Key Users should be responsible in generating process-related reports, updating the Work Instructions assigned as their process scope and ensuring improving success rate of the RPAs. 4. Attend, participate and can manage the daily team huddle, client calls related to the requests, weekly or monthly governance and process trainings and alignments. 5. Comply and would be able to articulate and analyze Operational maturity reports and productivity tools such as IW GPH, AIDT and SQF. 6. Perform volume allocation to available team members and send end of day output. 7. Provide comprehensive assistance to team inquiries or concerns and oversee the team in the absence of the lead. 8. Raise operational risk to Junior Lead. BCom Show more Show less

Job Summary We are looking for a dedicated and knowledgeable IT Support Administrator to manage and support our internal technology infrastructure, ensuring seamless operations across networks, devices, applications, and user environments. The ideal candidate will serve as the first point of contact for technical support, manage IT systems, and contribute to the maintenance, monitoring, and improvement of IT operations. Key Responsibilities End-User Support: Provide Tier 1 & Tier 2 technical support to users for hardware, software, networking, and systems issues. Respond to service requests and incidents through a ticketing system (e.g., JIRA, ServiceNow, Zendesk). Troubleshoot issues related to Windows/Mac OS, printers, mobile devices, and office equipment. Set up and configure laptops, desktops, VoIP phones, and other peripherals. Assist in onboarding/offboarding users including account setup, hardware provisioning, and access permissions. System & Network Administration Monitor and maintain local area networks (LAN), wide area networks (WAN), Wi-Fi, and VPN connectivity. Administer Active Directory, Group Policies, DNS, DHCP, and other Windows Server services. Manage Office 365 / Microsoft 365, Google Workspace, or other productivity platforms. Perform regular patch management, software updates, and antivirus deployments. Asset And Inventory Management Maintain and update IT asset inventory for hardware and software licenses. Coordinate with vendors for equipment procurement, warranty claims, and service requests. Security & Compliance Ensure data security best practices, including user permission audits, endpoint protection, and secure backups. Enforce IT policies for passwords, access control, device usage, and acceptable use. Participate in audits and compliance checks (ISO, SOC, HIPAA, etc., if applicable). Documentation & Process Improvement Create and maintain user guides, knowledge base articles, and standard operating procedures (SOPs). Identify and propose improvements to support processes and IT infrastructure. Required Qualifications Bachelors degree in Information Technology, Computer Science, or related field (or equivalent work experience). 5+ years of experience in IT support or system administration. Proficiency with Windows and Mac operating systems, Microsoft 365, and standard desktop applications. Experience with Active Directory, DNS, DHCP, Group Policies, and remote support tools. Knowledge of networking fundamentals (TCP/IP, DHCP, VPN, firewalls). Strong troubleshooting skills and ability to diagnose both hardware and software issues. Preferred Qualifications Certifications such as CompTIA A+, Network+, Microsoft Certified (MCP, MCSA), ITIL, or Cisco CCNA. Experience with ticketing systems (JIRA, ServiceNow) and remote management tools (TeamViewer, AnyDesk). Exposure to cloud-based environments (Azure AD, AWS, Google Workspace). Familiarity with mobile device management (MDM) tools such as Intune or JAMF. Understanding of cybersecurity principles and endpoint protection solutions. Soft Skills Strong communication and interpersonal skills. Excellent time management and ability to handle multiple priorities. Customer-focused attitude with a sense of urgency. Team player with a proactive and analytical mindset. (ref:hirist.tech) Show more Show less

Skill required: Procurement Operations - Procurement Support Designation: Procurement Operations Associate Qualifications: BCom Years of Experience: 1 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Go beyond processing purchase orders at lower costs to help clients reap savings and value from the billions they spend on the goods and services that run their day-to-day business operations. You will be working as a part of Procurement management team which uses a systematic approach for buying all the goods and services needed for a company to stay sustainable. They are involved in the identification of need, finding and qualifying the suppliers, requesting proposals, negotiating with suppliers, contracting, delivery and analyzing results. Analyze and design the best practices for tactical and transactional procurement processes. Plan implementation based on detailed understanding of technologies involved and best practice process output measures. Provide the setup and ongoing maintenance of suppliers, catalog content, user authorization data and procurement applications to provide efficient and effective transactions, and to help maximize compliance. What are we looking for? Responsible for monitoring and communicating with other units within the Center and with the client to ensure activity timelines and quality objectives are met. Responsible for accurate processing of invoices received from the vendors ensuring compliance with the client policies. Required to report to office once a month (this may change based on Accenture’s and client requirement) Varied shift timings dependent on client location/requirements Extended working hours on periodic (Monthly) reporting days. Trained(T) - Attended a training course on this skill and/or has had brief exposure to this skill. - Uses basic terminology in regard to the skill. - Recognizes and/or articulates basic concepts, facts, methods, techniques in day-to-day work experiences. Experienced (E) - Moderate exposure to this skill and related work experiences. - Can assist other team members with questions and problems related to this skill - Applies skill (at basic level to work situations, with some guidance. Skilled(S) - Extensive exposure to this skill and related work experiences. - Applies skill (at advanced level) to work situations with medium complexity, with little or no guidance. - May train and/or direct the work of others in application of skill. Expert(X) - Regarded as a center wide resource on this skill. - Applies detailed knowledge and skills to complex (or new) work situations in multiple settings settings. - Trains and/or directs work of other in complex facts, methods, and techniques related to the skill. Roles and Responsibilities: 1. Verify the accuracy of the invoice details captured in the Readsoft Tool before transferring to SAP. 2. Process invoices in SAP Cockpit or SAP Process Director based on the Danone’s golden rules of invoices and 3-way match process. 3. Reject invoices for any non-compliance against the checklist. 4. Create workflow in SAP PD for any quantity or price discrepancies as necessary. 5. Revisit status of blocked invoices in SAP PD and update Text in FBL1N based on the latest status of the blocked invoice. 6. Respond to supplier inquiries forwarded by the Front Office Team or from the Supplier Portal. 7. Process reversal or reprocessing as needed. 8. Process vendor account clearing. 9. Perform quality audit for processed invoices. 10. Prepare related reports such as GR is missing etc. 11. Perform volume allocation to available team members and send end of day output. 12. Assist to Team inquiries or concerns. 13. Raise operational risk to Junior Lead. BCom Show more Show less

Company Description Alethe Consulting is an end-to-end IT solution provider focused on the IT infrastructure domain. We help customers in various industries transform their businesses and technology to reduce IT infrastructure costs. Our consultants have extensive experience and are certified in the latest technologies, delivering innovative solutions to clients globally. We offer IT Infrastructure Services, System Integration, Consulting Services, Managed Services, and Telecom Infra Services, ensuring the best results in an economical way.. Key Responsibilities Design, implement, and manage SD-WAN solutions, ensuring scalability, security, and optimal performance. Troubleshoot and resolve complex network issues, including routing, connectivity, and performance problems. Maintain and optimize SD-WAN infrastructure, ensuring high availability and reliability. Collaborate with cross-functional teams (engineers, project managers, etc.) to align on project requirements and deliverables. Provide technical guidance and support to internal teams and stakeholders. Ensure adherence to network security best practices and compliance standards in SD-WAN deployments. Continuously optimize network performance through monitoring, testing, and tuning. Maintain up-to-date documentation on SD-WAN configurations, troubleshooting procedures, and network performance metrics. Required Qualifications Strong expertise in SD-WAN technologies and components. Hands-on experience in designing, implementing, and managing SD-WAN solutions. Deep understanding of Layer 2 and Layer 3 networking technologies (including VLANs, vPC, network segmentation). Proficient in routing protocols such as BGP and OSPF within SD-WAN environments. Excellent troubleshooting skills and experience with complex network issue resolution. Familiarity with SD-WAN management platforms for policy creation and device onboarding. Strong understanding of network security principles and practices. Ability to collaborate effectively with technical teams and stakeholders. Solid communication skills, both verbal and written, to convey complex technical concepts clearly. (ref:hirist.tech) Show more Show less

Build your best future with the Johnson Controls team As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. We are a Great Place to Work-Certified organization. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away! What We Offer Paid vacation/holidays/sick time On the job/cross training opportunities Encouraging and collaborative team environment Dedication to safety through our Zero Harm policy What You Will Do The primary responsibility for this role is to lead Building Management System global projects detailed engineering as per country specific standards from India Engineering center. Independent execution of project throughout the lifecycle , handle first level escalation. Follow processes, maintain required quality standards and on time deliveries to ensure customer satisfaction. How You Will Do It Review MEP drawings and identify HVAC equipment, dampers and sensors. Review control specifications and sequence of operations. Generation of initial review sheets and RFI’s Creation of Bill of material, selection of sensors, control valves, dampers, air flow stations, controllers etc. Control devices and controller wiring, terminations, interlock wiring Preparation of I/O Summery. Preparation of BMS network architecture. Software programming of supervisory and DDC level controllers, prepare test plan, perform simulation and delivering commissioning package to field from India Engineering center. Ensure quality assurance and defect free hardware and software package delivery. Adherence with all processes and guidelines to execute project within timeline. What We Look For BE/ME (Instrumentation / Electrical/ Electronics / Electronics & Communication. Knowledge of HVAC systems like Chilled Water System, Cooling Towers, Primary & Secondary pumping systems, Hot Water System, Different types of AHUs, FCUs, VAV systems etc. Strong knowledge of BMS architecture with different types of Operator workstations, Supervisory Controllers, DDC controllers, Sensors & Actuators etc. Knowledge of different types of network protocols like BACNet, LON, Modbus, OPC, and other protocols. Must be proficient in wiring of starters, field devices, safety interlocks & panels. Experience in engineering, installing, and commissioning of HVAC & BMS systems for infrastructure projects like pharmaceuticals, airports, commercial buildings, hospitals. Must be a quick learner & should have a keen eye for problem solving. Proficient in written and verbal communication. Ability to demonstrate good leadership skills. Preferred 2 to 10 years of relevant experience in Building Automation Industry, BMS Design Engineering or Industrial Automation. Johnson Controls is an equal employment opportunity and affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/tomorrowneedsyou. Show more Show less

Job Overview St. Fox is looking for a proactive and seasoned L2 - Next-Gen SIEM Security Engineer to join our skilled team in Bengaluru/Pune. This onsite role involves direct collaboration at our esteemed customer's location, offering a stimulating environment with substantial opportunities to enhance your professional growth and technical expertise. You will be instrumental in the administration, management, and optimization of cutting-edge Next-Gen SIEM/EDR platforms, focusing on threat hunting, detection rule development, and fostering a strong security : Administer and provide comprehensive management support for CrowdStrike Next-Gen SIEM/EDR solutions, ensuring their optimal performance and configuration. Perform proactive threat research and threat hunting to identify emerging tactics, techniques, and procedures (TTPs) and translate these insights into actionable detection requirements using an intelligence-driven approach. Develop, thoroughly test, and deploy high-fidelity CrowdStrike Next-Gen SIEM detection rules to enhance the customer's security monitoring capabilities. Collaborate effectively with Security Analysts to create detailed playbooks for triage and response specifically for actionable high-fidelity detections, streamlining incident handling. Work closely with SIEM architects to develop and define best practices for parsing and normalizing data to a common event schema, ensuring consistency and usability of security logs. Build and maintain utilities and tools to enable the managed security services team to operate quickly, efficiently, and at a large scale. Analyze security data, such as logs or packet captures, from various sources within the enterprise environment and draw accurate conclusions regarding past and potential future security incidents. Develop and maintain clear, concise processes and documentation for all security operations, configurations, and incident response Skills & Qualifications : B.Tech/B.E/BCS, BCA with sound technical skills. Minimum 5+ years of hands-on experience supporting SIEM/SOAR platforms, Threat Hunting, and various Security solutions and technologies. Strong command of both verbal and written English language. Demonstrated ability to combine technical acumen with critical thinking abilities to solve complex security challenges. Strong interpersonal and presentation skills, capable of articulating technical concepts to diverse Skills : Certification in any of the SIEM platforms (Splunk, Sentinel, QRadar, Elastic SIEM). Certifications such as CEH (Certified Ethical Hacker), CompTIA Security+, CompTIA Network+, CCNA (Cisco Certified Network Associate). Direct experience with CrowdStrike products, particularly their SIEM/EDR capabilities. Experience with incident response processes and procedures. Knowledge of scripting languages for automation (e.g., Python) (ref:hirist.tech) Show more Show less

The Applications Development Programmer Analyst is an intermediate level position responsible for participation in the establishment and implementation of new or revised application systems and programs in coordination with the Technology team. The overall objective of this role is to contribute to applications systems analysis and programming activities. Responsibilities: Utilize knowledge of applications development procedures and concepts, and basic knowledge of other technical areas to identify and define necessary system enhancements Identify and analyze issues, make recommendations, and implement solutions Utilize knowledge of business processes, system processes, and industry standards to solve complex issues Analyze information and make evaluative judgements to recommend solutions and improvements Conduct testing and debugging, utilize script tools, and write basic code for design specifications Assess applicability of similar experiences and evaluate options under circumstances not covered by procedures Develop working knowledge of Citi’s information systems, procedures, standards, client server application development, network operations, database administration, systems administration, data center operations, and PC-based applications Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Additional Job Description We are looking for a Big Data Engineer that will work on the collecting, storing, processing, and analyzing of huge sets of data. The primary focus will be on choosing optimal solutions to use for these purposes, then maintaining, implementing, and monitoring them. You will also be responsible for integrating them with the architecture used across the company. Responsibilities Selecting and integrating any Big Data tools and frameworks required to provide requested capabilities Implementing data wrangling, scarping, cleaning using both Java or Python Strong experience on data structure. Extensively work on API integration. Monitoring performance and advising any necessary infrastructure changes Defining data retention policies Skills And Qualifications Proficient understanding of distributed computing principles Proficient in Java or Pyhton and some part of machine learning Proficiency with Hadoop v2, MapReduce, HDFS,Pyspark,Spark Experience with building stream-processing systems, using solutions such as Storm or Spark-Streaming Good knowledge of Big Data querying tools, such as Pig, Hive, and Impala Experience with Spark Experience with integration of data from multiple data sources Experience with NoSQL databases, such as HBase, Cassandra, MongoDB Knowledge of various ETL techniques and frameworks, such as Flume Experience with various messaging systems, such as Kafka or RabbitMQ Experience with Big Data ML toolkits, such as Mahout, SparkML, or H2O Good understanding of Lambda Architecture, along with its advantages and drawbacks Experience with Cloudera/MapR/Hortonworks Qualifications: 0-2 years of relevant experience Experience in programming/debugging used in business applications Working knowledge of industry practice and standards Comprehensive knowledge of specific business area for application development Working knowledge of program languages Consistently demonstrates clear and concise written and verbal communication Education: Bachelor’s degree/University degree or equivalent experience This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. ------------------------------------------------------ Job Family Group: Technology ------------------------------------------------------ Job Family: Applications Development ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Most Relevant Skills Please see the requirements listed above. ------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster. Show more Show less

Job Description Desired Skills : Minimum 2-5 years L3 level experience of handling fort iGATE Firewall, CISCO Routers, L2 & L3 Cisco switches Actively involved in Incident management and doing RCA. Minimum CCNA certification is mandatory. Hands-on on configuring different routing protocols, BGP configuration, and stringent access policies on CISCO routers, Palo Alto Firewall Responsibilities sometimes require working evenings and weekends, sometimes with little advanced notice. No regular travel is required. But sometimes need to travel for projects or reporting Operational Management Establishes network specifications by conferring with users; analyzing workflow, access, information, and security requirements; designing router administration, including interface configuration and routing protocols. Establishes network by evaluating network performance issues including availability, utilization, throughput, good put, and latency; planning and executing the selection, installation, configuration, and testing of equipment; defining network policies and procedures; establishing connections and firewalls. Maintains network performance by performing network monitoring and analysis, and performance tuning; troubleshooting network problems; escalating problems to vendor. Secures network by developing network access, monitoring, control, and evaluation; maintaining documentation. Prepares users by designing and conducting training programs; providing references and support. Upgrades network by conferring with vendors; developing, testing, evaluating, and installing enhancements. Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations. Protects organization's value by keeping information confidential. Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Core Competencies Service Orientation - Should be aware of both - the internal as well as external customers and their needs; and is committed to meeting the customers' evolving, long-term needs - the focus is on SERVICE Result Orientation - Should be able to direct efforts towards developing and implementing realistic action plans to meet business objectives; with a sense of urgency - the focus is on achieving RESULTS Initiative - One must not only understand and accept the responsibilities towards his/her job; but also proactively works towards identifying challenges and its resolution - the focus is on seeking SOLUTIONS Professionalism - Should have in-depth knowledge of all functions and displays not only required skill-set, but also ethics and integrity while conducting the job - the focus is on PROFESSIONALISM Cooperation - One must ensure completion of all tasks at hand and simultaneously extends support to team members and displays joint ownership towards achieving business objectives - the focus is on TEAMWORK Communication/Feedback - Should believe in providing feedback to other associates and receiving feedbacks to enhance performance, thereby meeting business objectives - the focus is on OPEN COMMUNICATION Other Benefits Medical Insurance (self-coverage) : Includes Group Mediclaim policy and Group Personal Accident Policy. Long Term Investment & Engagement Plan : This is an employee incentive plan introduced to encourage, reward, and incentivize eligible employees towards long-term engagement, to optimize their performance and enable them to partake in the growth of the Organization and further its best interests. Transportation support : Bus facility (where available) is allocated to you based on your requirement and availability of seats. Focus on individual career growth : via career aspirations discussions, rewards & recognition, long service awards. Career Enhancement programs through Continuous Learning, Upskilling, and Training. Focus on Holistic Well-being : The Wellness Corner : Access to a mobile application that provides expert guidance on physical, emotional, and mental well-being to you and your immediate family members. Support Mechanisms : Various support mechanisms like buddy program for new joiners, childcare facilities for new mothers etc. are made available for our Associates. Health Check-up Camp : Access to a mobile application that provides expert guidance on physical, emotional, and mental well-being to you and your immediate family members. Working Model : Work-from-office (ref:hirist.tech) Show more Show less

We are seeking a highly skilled Cisco Network Engineer Contractor with deep expertise in Cisco Software Defined LAN (SD-LAN) to support the transformation, deployment, and management of enterprise network environments. The ideal candidate will possess a solid foundation in Routing & Switching, Cisco SD-LAN, and Cisco ISE, along with strong troubleshooting, communication, and collaboration skills. Key Responsibilities Design and plan SD-LAN transformation for enterprise sites Execute roll-out and deployment of SD-LAN across multiple locations Perform advanced troubleshooting during SD-LAN migration activities Conduct reviews of SD-LAN runbooks and implementation plans Implement automation and monitoring solutions for SD-LAN environments Collaborate with cross-functional teams to ensure successful delivery Participate in an on-call support rotation and remote collaboration Travel to client sites within India as required Mandatory / Key Skills Cisco Software Defined LAN (SD-LAN) Core Routing & Switching concepts and implementation Cisco Identity Services Engine (ISE) Network automation and monitoring tools (optional but preferred) Strong documentation and operational planning abilities Excellent communication and stakeholder management skills Preferred Qualifications Cisco certifications (e.g., CCNP Enterprise, CCIE, or Cisco SD-Access related) Experience in large-scale enterprise network deployments Knowledge of Cisco DNA Center and related technologies (ref:hirist.tech) Show more Show less

Job Description The candidate has to manage Palo Alto Firewall and Panorama. Cybersecurity engineers should design, build, and manage the security infrastructure of information technology (IT) systems. This includes installing hardware, configuring firewalls, setting up virtual private networks (VPNs), and adding upgrades. Despite the strong technical focus of the job, Cyber Security engineers also engage with clients, relaying information about the project and troubleshooting all issues discovered. They are proficient in change management and disaster response, and they actively apply policies and standards to all projects. They may work in shifts 16x5 Responsibilities To provide support for on-call escalations and do root cause analyses. To independently resolve tickets within the agreed SLA of ticket volume and time. To adhere to quality standards, regulatory requirements, and company policies. Work on value-adding activities such as Knowledge base update and management. Configuration objects on Panorama and push to the Palo Alto Firewall. Configuration of GRE, IPsec Tunnel on Panorama and push to the Palo Alto Firewall. Configuration of Dynamic Updates on Panorama and push to the Palo Alto Firewall. Configuration of NAT policies on Panorama and push to the Palo Alto Firewall. Configuration of Security policies on Panorama and push to the Palo Alto Firewall. Prepare a plan for Firewall OS version degradation, which is recommended by the OEM. Prepare a plan for Panorama OS version degradation, which is recommended by the OEM. Configuration of High Availability on Panorama and Palo Alto Firewall. Configuration of Policies and troubleshooting in Radware Server Load Balancer, link proof, and WAF. Configuration of SSL VPN policies and troubleshooting. Vulnerability assessment of the vulnerability, which is published by OEM. Requirements Good Understanding of Basic Routing and switching concepts. Must have expertise in Remote Infrastructure management for the network. Hands-on experience in the configuration and troubleshooting of Palo Alto, Fortinet, Checkpoint firewalls, or other network security technologies. Perform day-to-day firewall activities like Administration, Management, monitoring, and troubleshooting. Good knowledge of IOS Upgrades and software strategies. Hands-on experience in configuring URL filtering, file blocking, and security profiles in Palo Alto firewalls. Review network security threat logs for intrusions and compromises, and provide solutions Good knowledge of authentication methods like RADIUS and TACACS. Good knowledge of Migration of Firewall from different vendor (ASA, Check Point and etc. ) to Palo Alto Firewall. Must know Radware Server Load balancer, WAF, NAC, SSL VPN (Pulse Secure), and Cloud Security Products for CSPM and CASB. Device and Technology knowledge : Palo Alto, Panorama, L3 (Switch, Router), Radware Server Load balancer, WAF, NAC, SSL VPN (Pulse Secure), Network devices, IPS, Vulnerability tools. Personal Attributes Self-motivated with the ability to work independently and as part of a team. Strong attention to detail and a proactive approach to problem-solving. Willingness to learn and grow in the information security field. (ref:hirist.tech) Show more Show less

Project Role : Service Management Lead Project Role Description : Lead the delivery of programs, projects or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda Must have skills : Enterprise Network Operations Good to have skills : NA Minimum 7.5 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As a Service Management Lead, you will be responsible for leading the delivery of various programs and projects, ensuring that managed services are executed effectively. Your typical day will involve coordinating projects through contract management and shared service coordination, while also developing and maintaining relationships with key stakeholders and sponsors. This role requires a focus on ensuring high levels of commitment from all parties involved, enabling the strategic agenda of the organization to be met efficiently and effectively. Roles & Responsibilities: - Expected to be an SME. - Collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Facilitate training and development opportunities for team members to enhance their skills. - Monitor project progress and performance metrics to ensure alignment with organizational goals. Professional & Technical Skills: - Must To Have Skills: Proficiency in Enterprise Network Operations. - Strong understanding of network architecture and design principles. - Experience with incident management and problem resolution processes. - Ability to analyze and optimize network performance. - Familiarity with network security protocols and best practices. Additional Information: - The candidate should have minimum 7.5 years of experience in Enterprise Network Operations. - This position is based at our Gurugram office. - A 15 years full time education is required. 15 years full time education Show more Show less

About the Company : ACPL Systems Pvt. Ltd. We at ACPL are Cyber Security specialists and help corporates with their complete cycle of setting up the Cyber security platform. Right from selecting the adaptable security tools to the deployment of the same and then providing dedicated cybersecurity services. Established in 1990, ACPL is the developer of India's first antivirus software "SmartDog". We offer our services and solutions by integrating complex technologies offered by the leading IT companies through strategic partnerships. Our solutions and services are majorly focused on the most challenging industry verticals like BFSI, Manufacturing, Telecommunication, Retail, Healthcare, IT/ ITES, Power, Media Education, Distribution and more. We are $70 million company with PAN India presence with services across ASIA and a branch office in Singapore and Australia. We are a team of 300+ highly qualified professionals having certifications like CISSP , CISA , GICH etc. Apart from winning various Industry awards and recognitions ACPL is 100% RBA Compliant and a certified "Great place to work". Job Overview Candidate has to manage Palo Alto Firewall and Panorama. Cyber Security engineers should design, build, and manage the security infrastructure of information technology (IT) systems. This includes installing hardware, configuring firewalls, setting up virtual private networks (VPNs), and adding upgrades. Despite the strong technical focus of the job, Cyber Security engineers also engage with clients, relaying information about the project and troubleshooting all issues discovered. They are proficient in change management and disaster response, and they actively apply policies and standards to all projects. They may work in shifts 16x5. Candidate Must Have Knowledge Good Understanding in Basic Routing and switching concepts. Experience - 3 Years To 6 Years Must have expertise in Remote Infrastructure management for network. Mandatory to have hands-on experience in configuration and troubleshooting of Palo - Alto along with any other firewalls such as Fortinet, Checkpoint firewalls, or other network security technologies Perform day to day firewall activities like Administration, Management, monitoring and troubleshooting Good knowledge on IOS Upgrades and software strategies. Hands on experience in configuring URL filtering, file blocking and security profiles in Palo Alto firewalls. Review network security threat logs for intrusions and compromises and provide solutions Good knowledge on authentication methods like radius & tacacs. Good knowledge of Migration of Firewall from different vendor (ASA, Check Point and etc.) to Palo Alto Firewall. Must have knowledge of Radware Server Load balancer, WAF, NAC, SSL VPN (Pulse Secure) & Cloud Security Products for CSPM and CASB. Responsibilities Task To provide support for on call escalations and doing root cause analyses To independently resolve tickets within agreed SLA of ticket volume and time To adhere to quality standards, regulatory requirements and company policies Work on value adding activities such Knowledge base update & management. Configuration objects on Panorama and push to the Palo Alto Firewall. Configuration of GRE, IPsec Tunnel on Panorama and push to the Palo Alto Firewall. Configuration of Dynamic Updates on Panorama and push to the Palo Alto Firewall. Configuration of NAT policies on Panorama and push to the Palo Alto Firewall. Configuration of Security policies on Panorama and push to the Palo Alto Firewall. Prepare plan for Firewall OS version upgradation which is recommended by OEM. Prepare plan for Panorama OS version upgradation which is recommended by OEM. Configuration of High Availability on Panorama and Palo Alto Firewall. Configuration of Policies and troubleshooting in Radware Server Load balancer, link proof and WAF. Configuration of SSL VPN policies and troubleshooting. Vulnerability assessment of the vulnerability, which is published by OEM. Device & Technology Knowledge Palo Alto, Panorama, L3 (Switch, Router), Radware Server Load balancer, WAF, NAC, SSL VPN (Pulse Secure), Network devices, IPS, Vulnerability tools. Personal Attributes Self-motivated with the ability to work independently and as part of a team. Strong attention to detail and a proactive approach to problem-solving. Willingness to learn and grow in the information security field. (ref:hirist.tech) Show more Show less

Skill required: Procurement Operations - Procurement Support Designation: Procurement Operations Senior Analyst Qualifications: BCom Years of Experience: 5 to 8 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Go beyond processing purchase orders at lower costs to help clients reap savings and value from the billions they spend on the goods and services that run their day-to-day business operations. You will be working as a part of Procurement management team which uses a systematic approach for buying all the goods and services needed for a company to stay sustainable. They are involved in the identification of need, finding and qualifying the suppliers, requesting proposals, negotiating with suppliers, contracting, delivery and analyzing results. Analyze and design the best practices for tactical and transactional procurement processes. Plan implementation based on detailed understanding of technologies involved and best practice process output measures. Provide the setup and ongoing maintenance of suppliers, catalog content, user authorization data and procurement applications to provide efficient and effective transactions, and to help maximize compliance. What are we looking for? Responsible for monitoring and communicating with other units within the Center and with the client to ensure activity timelines and quality objectives are met. Responsible for accurate processing of invoices received from the vendors ensuring compliance with the client policies. Required to report to office once a month (this may change based on Accenture’s and client requirement) Extended working hours on periodic (Monthly) reporting days. Varied shift timings dependent on client location/requirements Trained(T) - Attended a training course on this skill and/or has had brief exposure to this skill. - Uses basic terminology in regard to the skill. - Recognizes and/or articulates basic concepts, facts, methods, techniques in day-to-day work experiences. Experienced (E) - Moderate exposure to this skill and related work experiences. - Can assist other team members with questions and problems related to this skill - Applies skill (at basic level to work situations, with some guidance. Skilled(S) - Extensive exposure to this skill and related work experiences. - Applies skill (at advanced level) to work situations with medium complexity, with little or no guidance. - May train and/or direct the work of others in application of skill. Expert(X) - Regarded as a center wide resource on this skill. - Applies detailed knowledge and skills to complex (or new) work situations in multiple settings settings. - Trains and/or directs work of other in complex facts, methods, and techniques related to the skill. Roles and Responsibilities: 1. Perform daily queue count. 2. Create intake form via Founda for any issues that need to coordinate in every department. 3. Manage tickets on Founda and client emails. 4. Calls with Stakeholders (Supplier, Buyer, PC, CBSAP, FO) 5. Assist to Team inquiries or concerns 6. Work Instruction update and sending emails for approval if changes has been made and upload it in Easy Generator. 7. Coordinating payment confirmation to Finance and CBSAP Team. 8. Providing support on issues directly raised by and per CBSAP’s request. 9. Communicate and update any invoice issues to Team lead and team members. 10. Monitoring blocked for payment and posting invoices related to Master Data issues. 11. Preparing Quantity report. 12. Initiate update for MD records requested by different departments. 13. Processing Urgent Invoices (in relation to MD issues and quantity report). BCom Show more Show less

Skill required: Procurement Operations - Procurement Support Designation: Procurement Operations Specialist Qualifications: BCom Years of Experience: 7 to 11 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Go beyond processing purchase orders at lower costs to help clients reap savings and value from the billions they spend on the goods and services that run their day-to-day business operations. You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions. The Procure to Pay Processing team helps clients and organizations by boosting vendor compliance, cutting savings erosion, improving discount capture using preferred suppliers, and in confirming pricing and terms prior to payment. The team is responsible for accounting of goods and services, through requisitioning, purchasing and receiving. They also look after order sequence of procurement and financial process end to end. The Accounts Payable Processing team focuses You will be working as a part of Procurement management team which uses a systematic approach for buying all the goods and services needed for a company to stay sustainable. They are involved in the identification of need, finding and qualifying the suppliers, requesting proposals, negotiating with suppliers, contracting, delivery and analyzing results. Analyze and design the best practices for tactical and transactional procurement processes. Plan implementation based on detailed understanding of technologies involved and best practice process output measures. Provide the setup and ongoing maintenance of suppliers, catalog content, user authorization data and procurement applications to provide efficient and effective transactions, and to help maximize compliance. What are we looking for? Ability to meet deadlines Finance Processes Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts BCom Show more Show less

Skill required: Procurement Operations - Procurement Support Designation: Procurement Operations Senior Analyst Qualifications: BCom Years of Experience: 5 to 8 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Go beyond processing purchase orders at lower costs to help clients reap savings and value from the billions they spend on the goods and services that run their day-to-day business operations. You will be working as a part of Procurement management team which uses a systematic approach for buying all the goods and services needed for a company to stay sustainable. They are involved in the identification of need, finding and qualifying the suppliers, requesting proposals, negotiating with suppliers, contracting, delivery and analyzing results. Analyze and design the best practices for tactical and transactional procurement processes. Plan implementation based on detailed understanding of technologies involved and best practice process output measures. Provide the setup and ongoing maintenance of suppliers, catalog content, user authorization data and procurement applications to provide efficient and effective transactions, and to help maximize compliance. What are we looking for? To provide exceptional customer support and efficient order management by delivering tailored telephone and email assistance, managing front office request tickets, and overseeing purchase and sales order processes. This role is responsible for handling exceptions and escalations, resolving and investigating discrepancies, responding to high-priority inquiries and requests, and managing escalations between the Danone team, their stakeholders, and the DSP Front Office. The position ensures accurate record-keeping, effective stakeholder management, and seamless execution of order-related tasks to enhance client satisfaction and operational efficiency. To provide exceptional customer support and efficient order management by delivering tailored telephone and email assistance, managing front office request tickets, and overseeing purchase and sales order processes. This role is responsible for handling exceptions and escalations, resolving and investigating discrepancies, responding to high-priority inquiries and requests, and managing escalations between the Danone team, their stakeholders, and the DSP Front Office. The position ensures accurate record-keeping, effective stakeholder management, and seamless execution of order-rela Trained(T) - Attended a training course on this skill and/or has had brief exposure to this skill. - Uses basic terminology regarding the skill. - Recognizes and/or articulates basic concepts, facts, methods, techniques in day-to-day work experiences. Experienced (E) - Moderate exposure to this skill and related work experiences. - Can assist other team members with questions and problems related to this skill - Applies skill (at basic level to work situations, with some guidance. Skilled(S) - Extensive exposure to this skill and related work experiences. - Applies skill (at advanced level) to work situations with medium complexity, with little or no guidance. - May train and/or direct the work of others in application of skill. Expert(X) - Regarded as a center wide resource on this skill. - Applies detailed knowledge and skills to complex (or new) work situations in multiple settings. - Trains and/or directs work of other in complex facts, methods, and techniques related to the skill. Roles and Responsibilities: Operational Responsibilities 1. Provide telephone and email support to requestors (client location, language and process specific). 1.1 Receive and review requests according WORK INSTRUCTIONS by phone or e-mail for new claims and requests provided by Danone, customer or suppliers and return to Danone/Customer/Supplier any incomplete/inaccurate claims and requests in accordance with written Danone guidelines. 1.2 Analyze claim and requests in accordance with Danone written instructions. 1.3 Process requests by Front Office or route the requests to experts in accordance with written Danone guidelines “and in accordance with Danone’s expert support matrix. Requests related to Contract management: manual creation, modification & deletion Requests related to Non-standard Procurement Flow Purchase order management: creation, modification & inquiries Requests related to invoice inquiries which requires invoice investigations related to ? Goods Receipt: review POs, evaluate, confirm delivery, post GR ? 3WM discrepancies claims resolution ? Blocked invoices reporting: follow up blocked items, resolved ? Invoice rejections ? Customer Invoice Support Requests related to Tradeshift concerns 1.4 Implement the ticket resolution in accordance with written Danone guidelines and inform all involved parties. 1.5 Respond to Customer and Danone queries within agreed timelines, but at all times within a reasonable period of time given the circumstances. 1.6 Close the ticket according to agreed closure conditions with Danone. 2. Management of tickets queue, with a strong emphasis on urgent request, monitoring ticket inflow, tracking aging tickets, and ensuring timely follow-up responses. 3. Prepare minimal reports on issue logs prior to meetings to support scheduled client discussions. 4. Attend, participate and can minimally manage daily team huddle, client calls related to the requests, weekly or monthly governance and process trainings and alignments. 5. Comply with Operational maturity reports and productivity tools such as IW GPH, AIDT and SQF. 6. Provide minimal assistance to team inquiries or concerns. 7. Raise operational risk to Junior Lead. BCom Show more Show less

Skill required: Procurement Operations - Procurement Support Designation: Procurement Operations Associate Qualifications: BCom Years of Experience: 1 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Go beyond processing purchase orders at lower costs to help clients reap savings and value from the billions they spend on the goods and services that run their day-to-day business operations. You will be working as a part of Procurement management team which uses a systematic approach for buying all the goods and services needed for a company to stay sustainable. They are involved in the identification of need, finding and qualifying the suppliers, requesting proposals, negotiating with suppliers, contracting, delivery and analyzing results. Analyze and design the best practices for tactical and transactional procurement processes. Plan implementation based on detailed understanding of technologies involved and best practice process output measures. Provide the setup and ongoing maintenance of suppliers, catalog content, user authorization data and procurement applications to provide efficient and effective transactions, and to help maximize compliance. What are we looking for? Responsible for monitoring and communicating with other units within the Center and with the client to ensure activity timelines and quality objectives are met. Responsible for accurate processing of invoices received from the vendors ensuring compliance with the client policies. Required to report to office once a month (this may change based on Accenture’s and client requirement) Varied shift timings dependent on client location/requirements Extended working hours on periodic (Monthly) reporting days. Trained(T) - Attended a training course on this skill and/or has had brief exposure to this skill. - Uses basic terminology in regard to the skill. - Recognizes and/or articulates basic concepts, facts, methods, techniques in day-to-day work experiences. Experienced (E) - Moderate exposure to this skill and related work experiences. - Can assist other team members with questions and problems related to this skill - Applies skill (at basic level to work situations, with some guidance. Skilled(S) - Extensive exposure to this skill and related work experiences. - Applies skill (at advanced level) to work situations with medium complexity, with little or no guidance. - May train and/or direct the work of others in application of skill. Expert(X) - Regarded as a center wide resource on this skill. - Applies detailed knowledge and skills to complex (or new) work situations in multiple settings settings. - Trains and/or directs work of other in complex facts, methods, and techniques related to the skill. Roles and Responsibilities: 1. Verify the accuracy of the invoice details captured in the Readsoft Tool before transferring to SAP. 2. Process invoices in SAP Cockpit or SAP Process Director based on the Danone’s golden rules of invoices and 3-way match process. 3. Reject invoices for any non-compliance against the checklist. 4. Create workflow in SAP PD for any quantity or price discrepancies as necessary. 5. Revisit status of blocked invoices in SAP PD and update Text in FBL1N based on the latest status of the blocked invoice. 6. Respond to supplier inquiries forwarded by the Front Office Team or from the Supplier Portal. 7. Process reversal or reprocessing as needed. 8. Process vendor account clearing. 9. Perform quality audit for processed invoices. 10. Prepare related reports such as GR is missing etc. 11. Perform volume allocation to available team members and send end of day output. 12. Assist to Team inquiries or concerns. 13. Raise operational risk to Junior Lead. BCom Show more Show less

Skill required: Procurement Operations - Procurement Support Designation: Procurement Operations Analyst Qualifications: BCom Years of Experience: 3 to 5 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Go beyond processing purchase orders at lower costs to help clients reap savings and value from the billions they spend on the goods and services that run their day-to-day business operations. You will be working as a part of Procurement management team which uses a systematic approach for buying all the goods and services needed for a company to stay sustainable. They are involved in the identification of need, finding and qualifying the suppliers, requesting proposals, negotiating with suppliers, contracting, delivery and analyzing results. Analyze and design the best practices for tactical and transactional procurement processes. Plan implementation based on detailed understanding of technologies involved and best practice process output measures. Provide the setup and ongoing maintenance of suppliers, catalog content, user authorization data and procurement applications to provide efficient and effective transactions, and to help maximize compliance. What are we looking for? To provide exceptional customer support and efficient order management by delivering tailored telephone and email assistance, managing front office request tickets, and overseeing purchase and sales order processes. This role is responsible for handling exceptions and escalations, resolving and investigating discrepancies, responding to high-priority inquiries and requests, and managing escalations between the Danone team, their stakeholders, and the DSP Front Office. The position ensures accurate record-keeping, effective stakeholder management, and seamless execution of order-related tasks to enhance client satisfaction and operational efficiency. Trained(T) - Attended a training course on this skill and/or has had brief exposure to this skill. - Uses basic terminology in regard to the skill. - Recognizes and/or articulates basic concepts, facts, methods, techniques in day-to-day work experiences. Experienced (E) - Moderate exposure to this skill and related work experiences. - Can assist other team members with questions and problems related to this skill - Applies skill (at basic level to work situations, with some guidance. Skilled(S) - Extensive exposure to this skill and related work experiences. - Applies skill (at advanced level) to work situations with medium complexity, with little or no guidance. - May train and/or direct the work of others in application of skill. Expert(X) - Regarded as a center wide resource on this skill. - Applies detailed knowledge and skills to complex (or new) work situations in multiple settings. - Trains and/or directs work of other in complex facts, methods, and techniques related to the skill. Roles and Responsibilities: 1. Provide telephone and email support to requestors (client location, language and process specific). 1.1 Receive and review requests according WORK INSTRUCTIONS by phone or e-mail for new claims and requests provided by Danone, customer or suppliers and return to Danone/Customer/Supplier any incomplete/inaccurate claims and requests in accordance with written Danone guidelines. 1.2 Analyze claim and requests in accordance with Danone written instructions. 1.3 Process requests by Front Office or route the requests to experts in accordance with written Danone guidelines “and in accordance with Danone’s expert support matrix. Requests related to Purchase and Sales Order management: manual creation, modification & deletion Requests related to Non-standard Procurement Flow Purchase order management: creation, modification & inquiries Requests related to invoice inquiries which requires invoice investigations related to ? Goods Receipt: review POs, evaluate, confirm delivery, post GR ? 3WM discrepancies claims resolution ? Blocked invoices reporting: follow up blocked items, resolved ? Invoice rejections ? Customer Invoice Support Requests related to Tradeshift concerns 1.4 Implement the ticket resolution in accordance with written Danone guidelines and inform all involved parties. 1.5 Respond to Customer and Danone queries within agreed timelines, but at all times within a reasonable period of time given the circumstances. 1.6 Close the ticket according to agreed closure conditions with Danone. 2. Management of tickets queue, with a strong emphasis on urgent request, monitoring ticket inflow, tracking aging tickets, and ensuring timely follow-up responses. 3. Prepare process related reports, including those assigned by team leads. Appointed Key Users should be responsible in generating process-related reports, updating the Work Instructions assigned as their process scope and ensuring improving success rate of the RPAs. 4. Attend, participate and can manage the daily team huddle, client calls related to the requests, weekly or monthly governance and process trainings and alignments. 5. Comply and would be able to articulate and analyze Operational maturity reports and productivity tools such as IW GPH, AIDT and SQF. 6. Perform volume allocation to available team members and send end of day output. 7. Provide comprehensive assistance to team inquiries or concerns and oversee the team in the absence of the lead. 8. Raise operational risk to Junior Lead. BCom Show more Show less

Skill required: Procurement Operations - Procurement Support Designation: Procurement Operations Analyst Qualifications: BCom Years of Experience: 3 to 5 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Go beyond processing purchase orders at lower costs to help clients reap savings and value from the billions they spend on the goods and services that run their day-to-day business operations. You will be working as a part of Procurement management team which uses a systematic approach for buying all the goods and services needed for a company to stay sustainable. They are involved in the identification of need, finding and qualifying the suppliers, requesting proposals, negotiating with suppliers, contracting, delivery and analyzing results. Analyze and design the best practices for tactical and transactional procurement processes. Plan implementation based on detailed understanding of technologies involved and best practice process output measures. Provide the setup and ongoing maintenance of suppliers, catalog content, user authorization data and procurement applications to provide efficient and effective transactions, and to help maximize compliance. What are we looking for? To provide exceptional customer support and efficient order management by delivering tailored telephone and email assistance, managing front office request tickets, and overseeing purchase and sales order processes. This role is responsible for handling exceptions and escalations, resolving and investigating discrepancies, responding to high-priority inquiries and requests, and managing escalations between the Danone team, their stakeholders, and the DSP Front Office. The position ensures accurate record-keeping, effective stakeholder management, and seamless execution of request-related tasks to enhance client satisfaction and operational efficiency. Required to report to office once a month (this may change based on Accenture’s and client requirement) Varied shift timings dependent on client location/requirements Extended working hours on periodic (Monthly) reporting days. Trained(T) - Attended a training course on this skill and/or has had brief exposure to this skill. - Uses basic terminology regarding the skill. - Recognizes and/or articulates basic concepts, facts, methods, techniques in day-to-day work experiences. Experienced (E) - Moderate exposure to this skill and related work experiences. - Can assist other team members with questions and problems related to this skill - Applies skill (at basic level to work situations, with some guidance. Skilled(S) - Extensive exposure to this skill and related work experiences. - Applies skill (at advanced level) to work situations with medium complexity, with little or no guidance. - May train and/or direct the work of others in application of skill. Expert(X) - Regarded as a center wide resource on this skill. - Applies detailed knowledge and skills to complex (or new) work situations in multiple settings. - Trains and/or directs work of other in complex facts, methods, and techniques related to the skill. Roles and Responsibilities: 1. Provide telephone and email support to requestors (client location, language and process specific). 1.1 Receive and review requests according WORK INSTRUCTIONS by phone or e-mail for new claims and requests provided by Danone, customer or suppliers and return to Danone/Customer/Supplier any incomplete/inaccurate claims and requests in accordance with written Danone guidelines. 1.2 Analyze claim and requests in accordance with Danone written instructions. 1.3 Process requests by Front Office or route the requests to experts in accordance with written Danone guidelines “and in accordance with Danone’s expert support matrix. Requests related to Contract management: manual creation, modification & deletion Requests related to Non-standard Procurement Flow Purchase order management: creation, modification & inquiries Requests related to invoice inquiries which requires invoice investigations related to ? Goods Receipt: review POs, evaluate, confirm delivery, post GR ? 3WM discrepancies claims resolution ? Blocked invoices reporting: follow up blocked items, resolved ? Invoice rejections ? Customer Invoice Support Requests related to Tradeshift concerns 1.4 Implement the ticket resolution in accordance with written Danone guidelines and inform all involved parties. 1.5 Respond to Customer and Danone queries within agreed timelines, but at all times within a reasonable period of time given the circumstances. 1.6 Close the ticket according to agreed closure conditions with Danone. 2. Management of tickets queue, with a strong emphasis on urgent request, monitoring ticket inflow, tracking aging tickets, and ensuring timely follow-up responses. 3. Prepare process related reports, including those assigned by team leads. Appointed Key Users should be responsible in generating process-related reports, updating the Work Instructions assigned as their process scope and ensuring improving success rate of the RPAs. 4. Attend, participate and can manage the daily team huddle, client calls related to the requests, weekly or monthly governance and process trainings and alignments. 5. Comply and would be able to articulate and analyze Operational maturity reports and productivity tools such as IW GPH, AIDT and SQF. 6. Perform volume allocation to available team members and send end of day output. 7. Provide comprehensive assistance to team inquiries or concerns and oversee the team in the absence of the lead. 8. Raise operational risk to Junior Lead. BCom Show more Show less

Skill required: Procurement Operations - Procurement Support Designation: Procurement Operations Associate Qualifications: BCom Years of Experience: 1 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Go beyond processing purchase orders at lower costs to help clients reap savings and value from the billions they spend on the goods and services that run their day-to-day business operations. You will be working as a part of Procurement management team which uses a systematic approach for buying all the goods and services needed for a company to stay sustainable. They are involved in the identification of need, finding and qualifying the suppliers, requesting proposals, negotiating with suppliers, contracting, delivery and analyzing results. Analyze and design the best practices for tactical and transactional procurement processes. Plan implementation based on detailed understanding of technologies involved and best practice process output measures. Provide the setup and ongoing maintenance of suppliers, catalog content, user authorization data and procurement applications to provide efficient and effective transactions, and to help maximize compliance. What are we looking for? Responsible for monitoring and communicating with other units within the Center and with the client to ensure activity timelines and quality objectives are met. Responsible for accurate processing of invoices received from the vendors ensuring compliance with the client policies. Required to report to office once a month (this may change based on Accenture’s and client requirement) Varied shift timings dependent on client location/requirements Extended working hours on periodic (Monthly) reporting days. Trained(T) - Attended a training course on this skill and/or has had brief exposure to this skill. - Uses basic terminology in regard to the skill. - Recognizes and/or articulates basic concepts, facts, methods, techniques in day-to-day work experiences. Experienced (E) - Moderate exposure to this skill and related work experiences. - Can assist other team members with questions and problems related to this skill - Applies skill (at basic level to work situations, with some guidance. Skilled(S) - Extensive exposure to this skill and related work experiences. - Applies skill (at advanced level) to work situations with medium complexity, with little or no guidance. - May train and/or direct the work of others in application of skill. Expert(X) - Regarded as a center wide resource on this skill. - Applies detailed knowledge and skills to complex (or new) work situations in multiple settings settings. - Trains and/or directs work of other in complex facts, methods, and techniques related to the skill. Roles and Responsibilities: 1. Verify the accuracy of the invoice details captured in the Readsoft Tool before transferring to SAP. 2. Process invoices in SAP Cockpit or SAP Process Director based on the Danone’s golden rules of invoices and 3-way match process. 3. Reject invoices for any non-compliance against the checklist. 4. Create workflow in SAP PD for any quantity or price discrepancies as necessary. 5. Revisit status of blocked invoices in SAP PD and update Text in FBL1N based on the latest status of the blocked invoice. 6. Respond to supplier inquiries forwarded by the Front Office Team or from the Supplier Portal. 7. Process reversal or reprocessing as needed. 8. Process vendor account clearing. 9. Perform quality audit for processed invoices. 10. Prepare related reports such as GR is missing etc. 11. Perform volume allocation to available team members and send end of day output. 12. Assist to Team inquiries or concerns. 13. Raise operational risk to Junior Lead. BCom Show more Show less

Skill required: Procurement Operations - Procurement Support Designation: Procurement Operations Associate Qualifications: BCom Years of Experience: 1 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Go beyond processing purchase orders at lower costs to help clients reap savings and value from the billions they spend on the goods and services that run their day-to-day business operations. You will be working as a part of Procurement management team which uses a systematic approach for buying all the goods and services needed for a company to stay sustainable. They are involved in the identification of need, finding and qualifying the suppliers, requesting proposals, negotiating with suppliers, contracting, delivery and analyzing results. Analyze and design the best practices for tactical and transactional procurement processes. Plan implementation based on detailed understanding of technologies involved and best practice process output measures. Provide the setup and ongoing maintenance of suppliers, catalog content, user authorization data and procurement applications to provide efficient and effective transactions, and to help maximize compliance. What are we looking for? Responsible for monitoring and communicating with other units within the Center and with the client to ensure activity timelines and quality objectives are met. Responsible for accurate processing of invoices received from the vendors ensuring compliance with the client policies. Required to report to office once a month (this may change based on Accenture’s and client requirement) Varied shift timings dependent on client location/requirements Extended working hours on periodic (Monthly) reporting days. Trained(T) - Attended a training course on this skill and/or has had brief exposure to this skill. - Uses basic terminology in regard to the skill. - Recognizes and/or articulates basic concepts, facts, methods, techniques in day-to-day work experiences. Experienced (E) - Moderate exposure to this skill and related work experiences. - Can assist other team members with questions and problems related to this skill - Applies skill (at basic level to work situations, with some guidance. Skilled(S) - Extensive exposure to this skill and related work experiences. - Applies skill (at advanced level) to work situations with medium complexity, with little or no guidance. - May train and/or direct the work of others in application of skill. Expert(X) - Regarded as a center wide resource on this skill. - Applies detailed knowledge and skills to complex (or new) work situations in multiple settings settings. - Trains and/or directs work of other in complex facts, methods, and techniques related to the skill. Roles and Responsibilities: 1. Verify the accuracy of the invoice details captured in the Readsoft Tool before transferring to SAP. 2. Process invoices in SAP Cockpit or SAP Process Director based on the Danone’s golden rules of invoices and 3-way match process. 3. Reject invoices for any non-compliance against the checklist. 4. Create workflow in SAP PD for any quantity or price discrepancies as necessary. 5. Revisit status of blocked invoices in SAP PD and update Text in FBL1N based on the latest status of the blocked invoice. 6. Respond to supplier inquiries forwarded by the Front Office Team or from the Supplier Portal. 7. Process reversal or reprocessing as needed. 8. Process vendor account clearing. 9. Perform quality audit for processed invoices. 10. Prepare related reports such as GR is missing etc. 11. Perform volume allocation to available team members and send end of day output. 12. Assist to Team inquiries or concerns. 13. Raise operational risk to Junior Lead. BCom Show more Show less

Skill required: Procurement Operations - Procurement Support Designation: Procurement Operations Analyst Qualifications: BCom Years of Experience: 3 to 5 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Go beyond processing purchase orders at lower costs to help clients reap savings and value from the billions they spend on the goods and services that run their day-to-day business operations. You will be working as a part of Procurement management team which uses a systematic approach for buying all the goods and services needed for a company to stay sustainable. They are involved in the identification of need, finding and qualifying the suppliers, requesting proposals, negotiating with suppliers, contracting, delivery and analyzing results. Analyze and design the best practices for tactical and transactional procurement processes. Plan implementation based on detailed understanding of technologies involved and best practice process output measures. Provide the setup and ongoing maintenance of suppliers, catalog content, user authorization data and procurement applications to provide efficient and effective transactions, and to help maximize compliance. What are we looking for? Required to report to office once a month (this may change based on Accenture’s and client requirement) Varied shift timings dependent on client location/requirements Extended working hours on periodic (Monthly) reporting days. Responsible for the end to end daily resolution of the failed idocs. Responsible for monitoring and communicating with other units within the Center and with the client to ensure activity timelines and quality objectives are met. Trained(T) - Attended a training course on this skill and/or has had brief exposure to this skill. - Uses basic terminology in regard to the skill. - Recognizes and/or articulates basic concepts, facts, methods, techniques in day-to-day work experiences. Experienced (E) - Moderate exposure to this skill and related work experiences. - Can assist other team members with questions and problems related to this skill - Applies skill (at basic level to work situations, with some guidance. Skilled(S) - Extensive exposure to this skill and related work experiences. - Applies skill (at advanced level) to work situations with medium complexity, with little or no guidance. - May train and/or direct the work of others in application of skill. Expert(X) - Regarded as a center wide resource on this skill. - Applies detailed knowledge and skills to complex (or new) work situations in multiple settings settings. - Trains and/or directs work of other in complex facts, methods, and techniques related to the skill. Roles and Responsibilities: 1. Review of the daily generated data for Inbound failed idocs and create tickets for the resolution. 2. Sending of the daily blocked PO report on the SCI team. 3. Generation of the EXT B&S failed idocs and creation of tickets for the resolution. 4. Respond to ticket inquiry or emails for any related IDoc issue (GR, missing PO/PO lines, Sales Order creation and changes made). 5. Creation of OASIS user accounts for newly hired people of the Suppliers or Danoners. 6. Creation of the EXT B&S report monthly. 7. Revisiting of pending tickets created for Internal and External B&S idocs. 8. Workload evolution report creation together with the analysis of the data for the whole process except Z901 9. Sending email for the Ageing idocs needed for the monthly call update and have an analysis of the issues and actions needed 10. Sending of minutes of the meetings from the monthly call 11. Ensuring that the Z901 process has been made daily. 12. Revisiting of idocs which are on status 51 that is still maintained by the system but cannot be processed and create a request ticket for archiving these idoc numbers. 13. Attend to calls with the CBU’s, PC and FO for the issues related on the process 14. Assist to Team inquiries or concerns and generation of data if on FTE is on leave or unplanned leave. 15. Work Instruction update and sending emails for approval if changes has been made. BCom Show more Show less

Skill required: Procurement Operations - Procurement Support Designation: Procurement Operations Associate Qualifications: BCom Years of Experience: 1 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Go beyond processing purchase orders at lower costs to help clients reap savings and value from the billions they spend on the goods and services that run their day-to-day business operations. You will be working as a part of Procurement management team which uses a systematic approach for buying all the goods and services needed for a company to stay sustainable. They are involved in the identification of need, finding and qualifying the suppliers, requesting proposals, negotiating with suppliers, contracting, delivery and analyzing results. Analyze and design the best practices for tactical and transactional procurement processes. Plan implementation based on detailed understanding of technologies involved and best practice process output measures. Provide the setup and ongoing maintenance of suppliers, catalog content, user authorization data and procurement applications to provide efficient and effective transactions, and to help maximize compliance. What are we looking for? Required to report to office once a month (this may change based on Accenture’s and client requirement) Varied shift timings dependent on client location/requirements Trained(T) - Attended a training course on this skill and/or has had brief exposure to this skill. - Uses basic terminology regarding the skill. - Recognizes and/or articulates basic concepts, facts, methods, techniques in day-to-day work experiences. Experienced (E) - Moderate exposure to this skill and related work experiences. - Can assist other team members with questions and problems related to this skill - Applies skill (at basic level to work situations, with some guidance. Skilled(S) - Extensive exposure to this skill and related work experiences. - Applies skill (at advanced level) to work situations with medium complexity, with little or no guidance. - May train and/or direct the work of others in application of skill. Expert(X) - Regarded as a center wide resource on this skill. - Applies detailed knowledge and skills to complex (or new) work situations in multiple settings. - Trains and/or directs work of other in complex facts, methods, and techniques related to the skill. Roles and Responsibilities: 1. Review contract documents vs. request data to ensure accuracy, clarity, and compliance with legal and organizational standards. 2. Create and modify contracts and communicate to client/customer 3. Assist in data management, governance and quality of contracts BCom Show more Show less

Skill required: Procurement Operations - Procurement Support Designation: Procurement Operations Analyst Qualifications: BCom Years of Experience: 3 to 5 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Go beyond processing purchase orders at lower costs to help clients reap savings and value from the billions they spend on the goods and services that run their day-to-day business operations. You will be working as a part of Procurement management team which uses a systematic approach for buying all the goods and services needed for a company to stay sustainable. They are involved in the identification of need, finding and qualifying the suppliers, requesting proposals, negotiating with suppliers, contracting, delivery and analyzing results. Analyze and design the best practices for tactical and transactional procurement processes. Plan implementation based on detailed understanding of technologies involved and best practice process output measures. Provide the setup and ongoing maintenance of suppliers, catalog content, user authorization data and procurement applications to provide efficient and effective transactions, and to help maximize compliance. What are we looking for? To provide exceptional customer support and efficient order management by delivering tailored telephone and email assistance, managing front office request tickets, and overseeing purchase and sales order processes. This role is responsible for handling exceptions and escalations, resolving and investigating discrepancies, responding to high-priority inquiries and requests, and managing escalations between the Danone team, their stakeholders, and the DSP Front Office. The position ensures accurate record-keeping, effective stakeholder management, and seamless execution of request-related tasks to enhance client satisfaction and operational efficiency. Required to report to office once a month (this may change based on Accenture’s and client requirement) Varied shift timings dependent on client location/requirements Extended working hours on periodic (Monthly) reporting days. Trained(T) - Attended a training course on this skill and/or has had brief exposure to this skill. - Uses basic terminology regarding the skill. - Recognizes and/or articulates basic concepts, facts, methods, techniques in day-to-day work experiences. Experienced (E) - Moderate exposure to this skill and related work experiences. - Can assist other team members with questions and problems related to this skill - Applies skill (at basic level to work situations, with some guidance. Skilled(S) - Extensive exposure to this skill and related work experiences. - Applies skill (at advanced level) to work situations with medium complexity, with little or no guidance. - May train and/or direct the work of others in application of skill. Expert(X) - Regarded as a center wide resource on this skill. - Applies detailed knowledge and skills to complex (or new) work situations in multiple settings. - Trains and/or directs work of other in complex facts, methods, and techniques related to the skill. Roles and Responsibilities: 1. Provide telephone and email support to requestors (client location, language and process specific). 1.1 Receive and review requests according WORK INSTRUCTIONS by phone or e-mail for new claims and requests provided by Danone, customer or suppliers and return to Danone/Customer/Supplier any incomplete/inaccurate claims and requests in accordance with written Danone guidelines. 1.2 Analyze claim and requests in accordance with Danone written instructions. 1.3 Process requests by Front Office or route the requests to experts in accordance with written Danone guidelines “and in accordance with Danone’s expert support matrix. Requests related to Contract management: manual creation, modification & deletion Requests related to Non-standard Procurement Flow Purchase order management: creation, modification & inquiries Requests related to invoice inquiries which requires invoice investigations related to ? Goods Receipt: review POs, evaluate, confirm delivery, post GR ? 3WM discrepancies claims resolution ? Blocked invoices reporting: follow up blocked items, resolved ? Invoice rejections ? Customer Invoice Support Requests related to Tradeshift concerns 1.4 Implement the ticket resolution in accordance with written Danone guidelines and inform all involved parties. 1.5 Respond to Customer and Danone queries within agreed timelines, but at all times within a reasonable period of time given the circumstances. 1.6 Close the ticket according to agreed closure conditions with Danone. 2. Management of tickets queue, with a strong emphasis on urgent request, monitoring ticket inflow, tracking aging tickets, and ensuring timely follow-up responses. 3. Prepare process related reports, including those assigned by team leads. Appointed Key Users should be responsible in generating process-related reports, updating the Work Instructions assigned as their process scope and ensuring improving success rate of the RPAs. 4. Attend, participate and can manage the daily team huddle, client calls related to the requests, weekly or monthly governance and process trainings and alignments. 5. Comply and would be able to articulate and analyze Operational maturity reports and productivity tools such as IW GPH, AIDT and SQF. 6. Perform volume allocation to available team members and send end of day output. 7. Provide comprehensive assistance to team inquiries or concerns and oversee the team in the absence of the lead. 8. Raise operational risk to Junior Lead. BCom Show more Show less