Network & IT Support Engineer

As a network support engineer, you will be responsible for maintaining the computer hardware, software, accessories, networking, and online Windows & Linux Hosting servers (Web & Mail) that enable the organization to function and communicate effectively, both internally and externally on a daily basis. Your tasks may vary depending on your level of responsibility, ranging from upgrading the company's communications infrastructure to installing new systems for specific project requirements. Your primary responsibilities include designing, installing, and maintaining communications, file sharing, and general IT resources used by the organization. You will need to attend and resolve any reported issues by the client on the ticketing system within the specified SLA timeframe. Ensuring that internal networks have the capacity to meet business demands is crucial, whether it involves system accessibility without crashes or network capacity for multimedia file transmission. Your tasks as a network support engineer will involve attending to all tickets received in our support domain and providing timely resolutions as per the client contracts. Additionally, you will respond to customer inquiries, prepare quotations for services like Webhosting, Google Apps, and Email servers, and maintain online web and mail servers by coordinating with hosting vendors. You will also be responsible for installing new software and hardware, setting up user accounts, permissions, passwords, overseeing system security, fixing network faults, providing technical support, training staff, and ensuring network optimization. Other responsibilities include day-to-day administration and monitoring of network usage, planning future improvements, suggesting IT solutions for business problems, supervising helpdesk staff, maintaining firewalls for network and data security, optimizing DNS records for efficient domain resolution, and providing technical support to end-users for Google Workspace-related issues. To excel in this role, you should possess good communication skills, strong problem-solving abilities, and organizational skills. An in-depth knowledge of networking and connectivity, along with a degree or diploma in Computer Science, IT, or a related field is required. Certifications are a plus, and a minimum of 3 years of relevant experience is preferred.,