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6.0 - 10.0 years

0 Lacs

karnataka

On-site

Job Description Kaseya is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide. Our best-in-breed technologies enable organizations to efficiently manage and secure IT to drive sustained business success. With sustained, strong double-digit growth over the years, Kaseya is backed by Insight Venture Partners, a global private equity firm investing in high-growth technology and software companies. Founded in 2000, Kaseya serves customers in over 20 countries across various industries, managing more than 15 million endpoints globally. At Kaseya, we are not your typical company. We are upfront about who we are and our expectations. We value individuals who are willing to go the extra mile for our customers. Job Title: Senior Engineer IMS Infrastructure, NOC Services Location: Bengaluru, Karnataka We are seeking a seasoned Senior Engineer IMS with 6-8 years of experience to ensure customers derive maximum value from Kaseya's products and services. The ideal candidate should have strong technical skills in network IT and remote Windows system infrastructure, along with exceptional English fluency and troubleshooting abilities. Key Responsibilities - Possess 6-8 years of experience in senior technical support or systems administration roles, focusing on network IT, remote Windows systems, and NOC environments. - Demonstrated success in troubleshooting complex technical issues and resolving them effectively. - Proficient in Windows Server operating systems, network IT concepts, and NOC best practices. - Expertise in using remote Windows system infrastructure management tools for efficient monitoring and management. - Strong communication and interpersonal skills to collaborate with customers, internal teams, and mentor junior engineers. - Ability to prioritize and manage multiple tasks in a fast-paced environment. - Commitment to exceptional customer service and professionalism. - Willingness to work in a 24/7 environment with rotational shifts. Role Details The role involves ensuring compliance with service level objectives, maintaining comprehensive documentation, and adhering to SOPs and escalation instructions. Responsibilities include troubleshooting technical issues, prioritizing and escalating problems, acting as the primary owner for all endpoint issues, updating knowledge base, mentoring junior team members, and managing tickets across various IT issues. Essential Duties And Responsibilities - Lead and oversee daily operations of the IMS environment for optimal performance. - Identify, troubleshoot, and resolve complex technical issues across servers, workstations, and network devices. - Analyze system logs, event data, and other logs to pinpoint root causes of problems. - Develop efficient troubleshooting procedures and best practices. - Maintain clear documentation of incidents, resolutions, and root cause analysis. - Adhere to SLAs for exceptional customer support. - Manage and escalate critical customer issues effectively. - Provide technical support and guidance to customers. - Mentor and guide junior team members. - Participate in continuous learning activities. - Contribute to the continuous improvement of the IMS environment through automation and optimization initiatives. What You'll Bring - 6-8 years of relevant experience in network IT and remote Windows system infrastructure. - Experience in adhering to SLOs, maintaining clear documentation, and following SOPs. - Proficiency in prioritization and escalation based on customer impact. - Strong leadership and mentoring skills. - Exceptional troubleshooting abilities. - Effective communication skills. - Willingness to work in a 24x7 environment. YOUR REWARD Join us and be part of the fastest growing tech company in India. Enjoy a competitive compensation package, including health coverage, meal facilities, transportation, paid holidays, generous PTO, and a fun work environment. If you are ready for an exciting career, apply now and join us on the Kaseya growth rocket ship!,

Posted 1 week ago

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6.0 - 10.0 years

0 Lacs

karnataka

On-site

As a Senior Engineer NOC Services at Kaseya in Bengaluru, Karnataka, your primary responsibility is to ensure customers derive maximum value from the company's products and services. You should have 6-8 years of experience in network IT and remote Windows system infrastructure, along with exceptional English fluency and troubleshooting skills. Your role involves troubleshooting and resolving complex technical issues, understanding Windows Server operating systems, network IT concepts, and NOC best practices. Additionally, you will use remote Windows system infrastructure management tools, mentor junior team members, prioritize tasks, and provide exceptional customer service in a 24/7 environment with rotational shifts. Your daily tasks will include ensuring compliance with service level objectives, maintaining comprehensive case and Root Cause Analysis (RCA) documentation, following Standard Operating Procedures (SOPs), assisting multiple customers and environments, and prioritizing or escalating issues as necessary. You will act as the primary owner for all endpoint issues, perform alert verification, troubleshooting, and management for systems, and update the internal knowledge base with support solutions. Additionally, you will lead daily IMS operations, identify and resolve technical issues, analyze system logs, develop troubleshooting procedures, adhere to SLAs, manage critical customer issues, provide technical support, mentor junior team members, and contribute to continuous improvement initiatives. To be successful in this role, you should bring 6-8 years of experience in network IT and remote Windows system infrastructure, demonstrated proficiency in adhering to SLOs and maintaining clear documentation, follow SOPs and escalation instructions, exhibit professionalism in customer interactions, possess leadership skills, troubleshooting abilities, effective communication skills, and be willing to work in a 24x7 environment with rotational shifts.,

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