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3.0 - 8.0 years
1 - 5 Lacs
Gurugram
Work from Office
Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Citrix Virtual Apps and Desktop Administration Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Infra Tech Support Practitioner, you will engage in the ongoing technical support and maintenance of both production and development systems and software products. Your typical day will involve addressing various technical issues, providing solutions, and ensuring that all configured services operate smoothly across different platforms. You will work both remotely and onsite, collaborating with team members to enhance system performance and reliability while adhering to established operating models and processes. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the implementation of technology at the operating system level across all server and network areas.- Engage in basic and intermediate level troubleshooting for hardware and software issues. Professional & Technical Skills: - Must To Have Skills: Proficiency in Citrix Virtual Apps and Desktop Administration.- Strong understanding of server and network management.- Experience with troubleshooting and resolving technical issues.- Familiarity with operating system-level support and maintenance.- Ability to work collaboratively in a team environment. Additional Information:- The candidate should have minimum 3 years of experience in Citrix Virtual Apps and Desktop Administration.- This position is based at our Gurugram office.- A 15 years full time education is required. Qualification 15 years full time education
Posted 1 month ago
3.0 - 5.0 years
18 - 22 Lacs
Bengaluru
Work from Office
Job Title - S&C GN - Data Science Analyst Location:Bengaluru, Gurugram, Mumbai, Kolkata, Pune, Chennai, Hyderabad Must have skills:Machine Learning, Deep Learning, Gen AI, NLP, Python, R, AI, SQL Good to have skills: Experience in Graph Neural Networks (GNNs) for complex relational data modelling. Expertise in LLM Optimization, including fine-tuning, prompt engineering, and efficient deployment of Large Language Models. A track record of scientific publications or intellectual property generation demonstrating expertise in AI and data science. We are an innovative Data Science team specializing in the Contact Center domain, dedicated to transforming customer interactions through data-driven intelligence. As part of the Marketing Analytics team, we focus on optimizing contact center operations by leveraging machine learning, natural language processing (NLP), and advanced analytics. Our work involves analyzing customer conversations, predicting user behavior, and enhancing self-service capabilities to reduce call transfers and improve satisfaction. We build conversational AI models, real-time recommendation systems, and predictive analytics solutions that drive meaningful business impact. By integrating AI-driven insights with marketing strategies, we enable proactive customer engagement, personalized experiences, and operational efficiencies across various touchpoints. If you're passionate about applying data science to solve real-world customer experience challenges, this is the team for you! Professional & Technical Skills: As part of our Data Science team, you will play a key role in leveraging Generative AI and Machine Learning to enhance customer experiences and optimize contact center operations. Your responsibilities will include: Developing and fine-tuning Generative AI models to improve customer interactions, automate responses, and enhance self-service capabilities. Building and deploying ML models for various use cases, including intent classification, sentiment analysis, and predictive analytics . Customer segmentation and behavioral analysis to identify patterns, personalize recommendations, and drive targeted engagement strategies. Optimizing conversational AI workflows by improving intent recognition, response generation, and real-time decision-making . Analyzing large-scale customer interaction data to extract actionable insights and refine business strategies. Collaborating with cross-functional teams including engineering, product, and marketing to integrate AI-driven solutions into existing platforms. This role offers the opportunity to work on cutting-edge AI and data science techniques , driving real-world impact in the contact center space. About Our Company | AccentureQualification Experience & Educational Qualification: PhD with 1+ years of relevant experience, OR. Masters degree with 2+ years of experience, OR Bachelors degree with 3+ years of experience.
Posted 1 month ago
5.0 - 10.0 years
7 - 11 Lacs
Hyderabad
Work from Office
Job Description Job Purpose Intercontinental Exchange, Inc. (ICE) presents a unique opportunity to work on cutting-edge technology and business challenges in the financial sector. The ICE Network Engineer can multitask in a dynamic team-based environment demonstrating strong problem-solving and decision-making abilities and the highest degree of professionalism. Responsibilities Support/maintain multiple multi-vendor production network environments critical to the business Provision/execute network and firewall requests in accordance with security policies Assist ICE staff with problem solving and escalation procedures Understand and follow operational policies/procedures and promote adherence to same Provide technical knowledge needed to ensure safe, effective, and efficient changes to the network infrastructure Document new and existing workflows to ensure accuracy of work and maintain existing standards Collaborate and work closely with Cybersecurity, Systems engineering, and Datacenter engineering teams Identify problems and inefficiencies within our network and organizational workflows and assist with any recommended remediation/changes to correct Knowledge and Experience 5+ years of experience working with stateful packet inspection firewalls 5+ years of experience working with layer3 route/switch platforms Extensive knowledge of TCP/IP with OSPF and BGP routing Extensive knowledge of NAT, route maps/ACLs, and routing policies Strong Packet capture analysis skills Automation/Orchestration and scripting experience Ability to multitask and work independently on multiple projects Ability to differentiate between a critical business impacting incident and a minor problem and resolve/escalate accordingly B.S. in CS/IT or equivalent relative experience Desired Knowledge and Experience Experience working on financial/HFT networks Advanced Firewall certifications Advanced routing/switching certifications Unix/Linux system administration
Posted 1 month ago
3.0 - 5.0 years
6 - 9 Lacs
Panchkula
Work from Office
Responsibilities: * Design, implement, and maintain network infrastructure using Linux, CCNA/CCNP certifications, VMware, System Networking, Networking Protocols, Scripting, Automation Tools.
Posted 1 month ago
7.0 - 12.0 years
15 - 25 Lacs
Pune, Bengaluru
Work from Office
Senior Network Consultant Roles and Responsibilities Provide architecture and technology infrastructure strategy for Customers future direction by providing briefing on new technologies and services available in the marketplace for requirements. Engage and participate in new design, solutions, and development activities. Design, upgrade, control, and configure existing network and security systems by monitoring the environment; identifying gaps; evaluating and implementing enhancements, policy, and procedures; and solving highly complex issues. Design, deploy, and migrate legacy WAN to SD-WAN cloud solutions. Carry out implementation of network projects assigned, using established process and best practice principles. Prepare high-level and low-level diagrams (HLDs and LLDs). Prepare bills of materials (BOMs), design documents, and technical presentations for the Customer. Work closely with project managers and the Customers technical authorities to ensure smooth delivery of project deliverables. Direct and guide complex network implementation. Design, install, configure, and test data networks for complex and heterogenous systems. Employ a good skillet of adopting new infrastructure knowledge and working with stakeholders for design proposal. Provide a threat intelligence feed so Customer can understand current trends and threats and make informed decisions about appropriate response actions. Proactively perform maintenance for service line (e.g., failover testing, device access audits, configuration audits, backups, patch-level validations, document validations). Data network technologies (WAN, LAN, WLAN, SD-WAN, SD-LAN, MAN, MPLS, VPN, etc.) and data communications technologies. IP routing protocols (e.g., BGP, EIGRP, OSPF, VRRP, LDP, RSVP, STP, RSTP, MSTP, multicast, and policy-based routing). Product Experience SD-WAN, SD-LAN, and campus LAN devices both wired and wireless using Cisco, HPE Aruba, Juniper, and Dell products SD-WAN: Viptela, Silver Peak Cisco Data center grade switches Cisco Nexus Cisco Software-Defined Access (SDA) and DNA Center (DNAC) Cisco Web Security appliances Cisco Identity Services Engine (ISE) Bluecoat Security Platform: proxy servers and management center DNS, DHCP, and IP Address Management (DDI): Infoblox, EfficientIP Soft Skills Customer handling and stakeholder management skills Ability to work with people in different time zones Ability to operate in a fast-paced, evolving environment; appropriately prioritize tasks; and keep abreast of the latest technology Demonstrated ability to build strong, effective customer relationships Analytical skills to interpret IT user requests and understand end-user requirements Solid knowledge of the IT Service Management framework, practices, and process experience Service delivery task skills (reporting, customer relationships, SLA management, etc.) Experience in preparing design documents and presentations during Customer workshops Excellent analytical and troubleshooting skills Strong verbal, written communication skills Creative thinking in implementing service improvements (automation, incident reduction, etc.) Willingness and flexibility to learn new technologies, scale up quickly, and adapt to different roles as situation demands
Posted 1 month ago
5.0 - 10.0 years
10 - 20 Lacs
Hyderabad, Chennai, Bengaluru
Work from Office
Technical and Professional Expertise: The suitable candidate will have at least 4 years' experience as a network security engineer Experience in Cisco security along with any other firewall vendors experience would be a distinct advantage Minimum of Cisco CCNP Certified Enterprise or Security or equivalent Minimum of PCNSA PCNSE preferable Experience in Juniper would be beneficial Client-facing experience English written and verbal skills; excellent phone manner Firm grasp of how routing protocols and switching in Cisco products work It is a requirement of the position that certifications and specializations achieved are kept current during your employment Experience in web security and email security would be an advantage Responsibilities: Resolving customer issues or escalating to L3 engineer as required Providing support to our clients on Cisco, Palo Alto & Juniper firewalls Supporting Cisco security products Experience of any of the following products would be advantageous; ISE, AnyConnect, Amp, Umbrella & Stealth watch, WSA, ESA & Duo To work closely with the Professional Services team You may be expected to become part of the on-call Due to the nature of the work, the successful candidate will be required to work out of hours at times
Posted 1 month ago
15.0 - 20.0 years
1 - 5 Lacs
Bengaluru
Work from Office
Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Enterprise Network Operations Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : Any degree 15 years of Full time educationKey Responsibilities :-Provide L2 Network Support and troubleshooting -Deliver the result by adhered to the defined processes like ISO 20000, ISO27001, BS25999 -Flexibility towards working on shifts -Good understand of the Network Architecture of the Organization and ability to deliver results as per the timelines -Front End Internal, External, and client audits and work towards the closure of the findings Technical Experience :Mandatory -Strong technical knowledge on configuring and troubleshooting any of the firewalls preferably Juniper SRX or Palo Alto -Strong technical knowledge on configuring and troubleshooting Switching and Routing Additional Skills -Knowledge on Cloud Technology -Knowledge on Scripting -Knowledge on Wireless Technology -SSL VPN Configuration and Troubleshooting Professional Attributes :-Excellent verbal and written communication skills -Customer handling skills and good interpersonal skills -Ability to take complete ownership of the tasks -High level of initiative and innovative ideas -Positive Attitude towards work -Ability to work as Team Educational Qualification:Any degree / 15 years of Full time educationAdditional Info :-Certification on Cloud Technology Qualification Any degree 15 years of Full time education
Posted 1 month ago
15.0 - 20.0 years
3 - 7 Lacs
Chennai
Work from Office
Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Enterprise Network Operations Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : Any degree 15 years of Full time educationKey Responsibilities :-Provide L2 Network Support and troubleshooting -Deliver the result by adhered to the defined processes like ISO 20000, ISO27001, BS25999 -Flexibility towards working on shifts -Good understand of the Network Architecture of the Organization and ability to deliver results as per the timelines -Front End Internal, External, and client audits and work towards the closure of the findings Technical Experience :Mandatory -Strong technical knowledge on configuring and troubleshooting any of the firewalls preferably Juniper SRX or Palo Alto -Strong technical knowledge on configuring and troubleshooting Switching and Routing Additional Skills -Knowledge on Cloud Technology -Knowledge on Scripting -Knowledge on Wireless Technology -SSL VPN Configuration and Troubleshooting Professional Attributes :-Excellent verbal and written communication skills -Customer handling skills and good interpersonal skills -Ability to take complete ownership of the tasks -High level of initiative and innovative ideas -Positive Attitude towards work -Ability to work as Team Educational Qualification:Any degree / 15 years of Full time educationAdditional Info :-Certification on Cloud Technology Qualification Any degree 15 years of Full time education
Posted 1 month ago
2.0 - 4.0 years
3 - 5 Lacs
Pune
Work from Office
Role & responsibilities Technical Expertise - Prepare the necessary configuration and validation for new customer installations and changes over live sites also troubleshooting technical issues being a part of 3rd line global support. Knowledge of Cisco hardware, Nexus, Catalyst and WLAN. Has direct responsibility for completion of technical support deliverables defined in the project plan. These deliverables include Cisco routing, switching and WLAN configuration and validations in accordance with customer requirements. Knowledge of network routing: BGP, EIGRP, OSPF (VXLAN a plus) Undertaking data network fault investigations in local and wide area environments, using information from multiple sources Has direct responsibility for completion of technical support deliverables defined in the project plan. These deliverables include Cisco routing, switching and WLAN configuration and validations in accordance with customer requirements. Leads and supports Networking and Facility Projects Ability to handle multiple projects simultaneously. Configuration of routing and switching equipment. Remote support of on-site engineers and end users/customers during installation. Speaking with customers via email and phone for initial requirement capture. Performance is measured from complete and on-time delivery, according to SLA. Perform end-to-end commissioning in co-operation with customer representatives to prove correct functionality. Network Designing, Site Activation, Resolution of different severity level tickets, deactivation of the devices and circuits. Preferred candidate profile CCNA Global certificate or training Hands on experience in firewall Knowledge of BGP, MPLS, SDWAN (Viptela, Silverpeak), Wireless (Cradlepoint), Fortigate devices, Nokia devices. ISP Site installation, TTU (test and turn up) and Network troubleshooting. CCNP/CCNA (or similar level of knowledge in networking) Knowledge on SDWAN Products. Understanding and Experience on LAN/WAN/WLAN/BGP/MPLS/OSPF/EIGRP/VPN Good troubleshooting Skills Perks and Benefits : Rotational Shifts (Including night shifts) 5 Days working ( 2 rotational week off) One way cab facility
Posted 1 month ago
3.0 - 8.0 years
5 - 9 Lacs
Bengaluru
Work from Office
Project Role : Network & Svcs Operations Representative Project Role Description : Configure, integrate and manage the life cycle of telecommunication network elements and associated configuration across Fulfillment and Assurance. Manage back office system data records. Support customer activations and configuration adjustments. Must have skills : Network Infrastructures Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : A 15 Years of full time of education Summary :As a Network Operations Representative, you will engage in the configuration, integration, and management of telecommunication network elements. Your typical day will involve overseeing the life cycle of these elements, ensuring that all configurations are accurate and up to date. You will also manage back office system data records, support customer activations, and make necessary configuration adjustments to enhance service delivery and operational efficiency. This role requires a proactive approach to problem-solving and collaboration with various teams to ensure seamless network operations. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Monitor network performance and troubleshoot issues as they arise.- Document processes and maintain accurate records of network configurations and changes. Professional & Technical Skills: - Must To Have Skills: Proficiency in Network Infrastructures.- Strong understanding of network protocols and architectures.- Experience with network monitoring tools and software.- Ability to configure and manage routers, switches, and firewalls.- Familiarity with telecommunications standards and best practices. Additional Information:- The candidate should have minimum 3 years of experience in Network Infrastructures.- This position is based at our Bengaluru office.- A 15 Years of full time of education is required. Qualification A 15 Years of full time of education
Posted 1 month ago
3.0 - 8.0 years
1 - 5 Lacs
Bengaluru
Work from Office
Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Citrix Virtual Apps and Desktop Administration Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Infra Tech Support Practitioner, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products, both remote and onsite. You will work within defined operating models and processes, implementing technology at the operating system-level across all server and network areas. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Ensure timely resolution of technical issues.- Collaborate with cross-functional teams to address system issues.- Document troubleshooting steps and solutions for future reference.- Assist in the implementation of new technologies.- Provide training and guidance to junior team members. Professional & Technical Skills: - Must To Have Skills: Proficiency in Citrix Virtual Apps and Desktop Administration.- Strong understanding of server and network infrastructure.- Experience in troubleshooting hardware and software issues.- Knowledge of ITIL framework and best practices.- Good To Have Skills: Experience with virtualization technologies. Additional Information:- The candidate should have a minimum of 3 years of experience in Citrix Virtual Apps and Desktop Administration.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education
Posted 1 month ago
12.0 - 15.0 years
1 - 5 Lacs
Bengaluru
Work from Office
Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : SDN NFV Software Good to have skills : NAMinimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as a vital link between clients and our systems or applications. Your typical day will involve engaging with clients to understand their needs, troubleshooting issues, and ensuring that our world-class systems operate smoothly. You will utilize your exceptional communication skills to provide quality support and maintain client satisfaction, while also leveraging your deep product knowledge to design effective resolutions for various challenges that may arise. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Expected to provide solutions to problems that apply across multiple teams.- Facilitate training sessions for junior team members to enhance their skills and knowledge.- Monitor and evaluate team performance to ensure alignment with project goals. Professional & Technical Skills: - Must To Have Skills: Proficiency in SDN NFV Software.- Strong understanding of network architecture and protocols.- Experience with troubleshooting and resolving software-related issues.- Ability to communicate complex technical concepts to non-technical stakeholders.- Familiarity with cloud technologies and their integration with SDN and NFV. Additional Information:- The candidate should have minimum 12 years of experience in SDN NFV Software.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education
Posted 1 month ago
7.0 - 9.0 years
2 - 6 Lacs
Chandigarh
Work from Office
Spanbix Technologies is looking for SAP MM Professional to join our dynamic team and embark on a rewarding career journey Facilitate the implementation and support of SAP MM Perform detailed analysis of complex business process requirements and provide appropriate system solutions; identify, interpret, validate and document customer requirements Facilitate workshops to collect business requirements Map client business requirements, processes and objectives; develops necessary product modifications to satisfy clients' needs. Design, customize, configure and testing of MM Identify gaps, issues and work around solutions. Act as liaison with client for troubleshooting: investigate, analyse, and solve software problems. Handle changes or emergency transports as needed for high priority issues; Document functional designs, test cases and results. Proactively identify and propose business process and/or system enhancements Provide consulting services on both new implementations and existing support projects Act as a liaison between the business functions and the technical team. Provide ad-hoc training and user support as required Work self-directed and independently; may act as subject matter mentor to more junior members
Posted 1 month ago
3.0 - 5.0 years
4 - 8 Lacs
Shimla
Work from Office
Spanbix Technologies is looking for SAP MM Professional to join our dynamic team and embark on a rewarding career journey Facilitate the implementation and support of SAP MM Perform detailed analysis of complex business process requirements and provide appropriate system solutions; identify, interpret, validate and document customer requirements Facilitate workshops to collect business requirements Map client business requirements, processes and objectives; develops necessary product modifications to satisfy clients' needs. Design, customize, configure and testing of MM Identify gaps, issues and work around solutions. Act as liaison with client for troubleshooting: investigate, analyse, and solve software problems. Handle changes or emergency transports as needed for high priority issues; Document functional designs, test cases and results. Proactively identify and propose business process and/or system enhancements Provide consulting services on both new implementations and existing support projects Act as a liaison between the business functions and the technical team. Provide ad-hoc training and user support as required Work self-directed and independently; may act as subject matter mentor to more junior members
Posted 1 month ago
10.0 - 20.0 years
5 - 9 Lacs
Pune
Work from Office
Spanbix Technologies is looking for SAP MM Professional to join our dynamic team and embark on a rewarding career journey Facilitate the implementation and support of SAP MM Perform detailed analysis of complex business process requirements and provide appropriate system solutions; identify, interpret, validate and document customer requirements Facilitate workshops to collect business requirements Map client business requirements, processes and objectives; develops necessary product modifications to satisfy clients' needs. Design, customize, configure and testing of MM Identify gaps, issues and work around solutions. Act as liaison with client for troubleshooting: investigate, analyse, and solve software problems. Handle changes or emergency transports as needed for high priority issues; Document functional designs, test cases and results. Proactively identify and propose business process and/or system enhancements Provide consulting services on both new implementations and existing support projects Act as a liaison between the business functions and the technical team. Provide ad-hoc training and user support as required Work self-directed and independently; may act as subject matter mentor to more junior members
Posted 1 month ago
1.0 - 3.0 years
0 - 3 Lacs
Mumbai
Work from Office
Routing Switching
Posted 1 month ago
1.0 - 6.0 years
2 - 3 Lacs
Dispur
Work from Office
Join TheRojgaar.com! Design, deploy & maintain network infra. Req: BE/BTech with 1yr exp or Diploma with 6yrs. Skills: OFC, OTDR, audits, RFP, troubleshooting. Apply: https://forms.gle/CPVaq3yxvZMvKQdEA | Email: hire@therojgaar.com | therojgaar.in Food allowance
Posted 1 month ago
0.0 - 5.0 years
2 - 7 Lacs
Hyderabad, Chennai, Bengaluru
Hybrid
Role & responsibilities: Qualification : Diploma in any specialization, Any Graduation, Any Postgraduate Batch : 2015-24 Passed outs Exp: 0 to 5yrs Direct Payroll in Top MNC Skills: Communication/Basic Knowledge in Hardware and Network Preferred: Only Male Location: Chennai/Bangalore Salary : 20k-45k CT : Vinoth 89253 23431 Preferred candidate profile Looking for a trained or eager-to-learn Hardware and Network Engineer. Troubleshooting/Configuration/Installation/LAN/WAN/Windows/Outlook/Firewall/VPN/Protocol/SOPHOS Location: Chennai/Bangalore Interested Candidate : CT-89253 23431 T&C
Posted 1 month ago
3.0 - 5.0 years
4 - 8 Lacs
Mumbai
Work from Office
Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Network Data Admin. Experience3-5 Years.
Posted 1 month ago
3.0 - 6.0 years
5 - 9 Lacs
Mumbai
Work from Office
- Network infrastructure management, including installation, configuration, and maintenance of network hardware. - Monitoring network performance, troubleshooting issues, and implementing security measures. - Latency Measurement, Monitoring improvements. - Responding to network incidents, conducting root cause analysis, and contributing to incident management processes. - Develop fluency with existing systems, infrastructure, and procedures, and proactively work to improve them. - Collaborating with other teams and mentoring junior team members. Who you are - Bachelor's in Engineering, BSc IT/Computer Science. Certifications: - Cisco CCNP certified. - Firewall Associate level certifications any (Fortinet/Cisco/Palo Alto) - Knowledge of multicast networking is a must. - Experience with network monitoring tools (PRTG, Manage Engine). - Hands-on experience with packet capturing and analysis tools like Wireshark and tcpdump. - Experience with enterprise firewall platforms (Fortinet, Palo Alto, Cisco ASA). - Solid understanding of network security best practice. - Experience with programming (Python Bash would be beneficial) - Hands-on knowledge on Exchange Colo datacenter Processes. - Knowledge on VPN creation management (site 2 site vpn/ Zscaler / Netskope) - Hands on experience of low latency switches like Arista, Nexus, etc. - EIGRP (Route summarization, Unicast routing, Authentication, Default route injection), OSPF (point-to-point, BMA, LSA1, LSA2, LSA3, LSA4, LSA5, LSA7, area types, multi-area communication, virtual link, redistribution. - Redistribution between routing protocols and controlling it using route filtration, BGP (EBGP, IBGP), BGP attributes (local preference, MED) prefix-list in BGP.
Posted 1 month ago
1.0 - 4.0 years
3 - 4 Lacs
Gurugram
Work from Office
Hi, We are hiring for the Leading ITES Company for Network Support Engineer Profile. Overview A Network Support role involves maintaining, troubleshooting, and optimizing an organizations computer networks to ensure reliable connectivity and performance. Professionals in this role are responsible for monitoring network systems, resolving connectivity issues, configuring hardware like routers and switches, and maintaining documentation and updates. They require a solid understanding of networking protocols (such as TCP/IP, DNS, and DHCP), network security, and basic scripting. Typically, candidates hold a degree in IT or Computer Science and certifications like CCNA or CompTIA Network+. Network Support serves as a foundational role. Job Description : 1. Network Monitoring: Continuously monitor network performance, uptime, and security. Use tools like Nagios, SolarWinds, and Wireshark to detect issues. 2. Troubleshooting & Support: Diagnose and resolve hardware, software, and connectivity problems. Provide Tier 1/Tier 2 technical support to internal teams or clients. 3. Installation & Configuration: Set up and maintain routers, switches, firewalls, and wireless access points. Configure IP addressing, DNS, DHCP, and VPN connections. 4. Maintenance & Updates: Apply patches and firmware updates to network devices. Maintain backup systems and recovery protocols. 5. Documentation: Maintain accurate records of configurations, incidents, and network layouts. Document standard operating procedures (SOPs) and troubleshooting steps. Required Skills Networking protocols (TCP/IP, DNS, DHCP, VPN) Familiarity with Cisco, Juniper, or similar hardware Knowledge of network security principles Understanding of OSI model and IP addressing/subnetting Basic scripting (e.g., Bash, PowerShell, or Python) Typical Qualifications Bachelors degree in Computer Science, IT, or related field Certifications like: CCNA (Cisco Certified Network Associate) CompTIA Network+ ITIL (for service management)
Posted 1 month ago
3.0 - 6.0 years
5 - 7 Lacs
Pune
Work from Office
Strong expertise with DHCP, DNS administration, and LAN/WAN Proficiency with SonicWall firewall administration and SonicWall wireless access points In-depth understanding of L2 switching (VLANs, STP, link aggregation) and L3 routing concepts Over time allowance Performance bonus
Posted 1 month ago
2.0 - 3.0 years
2 - 3 Lacs
Chandigarh
Work from Office
We are looking of a Networking Engineer for a construction company located in Mohali ( Punjab ) Note - Candidate should have good experience in Microsoft office 365 and Odoo, ERP Software Interested candidate may call @ 9815434450
Posted 1 month ago
0.0 years
1 - 2 Lacs
Chennai
Work from Office
Troubleshooting Network connectivity in a LAN/WAN environment Hands-on experience in MS-Outlook configuration & Troubleshooting Hardware and Networking Troubleshooting Microsoft outlook Knowledge in DNS,DHCP Active Directory Networking Concepts Required Candidate profile Configure desktop and laptop Troubleshooting Network connectivity in a LAN/WAN environment Knowledge of network troubleshooting, Ethernet and IP configuration 2014 to 2024 batch Male candidates only
Posted 1 month ago
5.0 - 10.0 years
0 - 1 Lacs
Gurugram
Work from Office
Key Responsibilities:- Network Administration LAN and WLAN WAN and Internet Link Monitoring and Co-ordination with ISPs/ Telcos Operational support for Network and Security related issues – Incidents, Problems, Changes, Service Requests Provide required support to Internal Controls, internal and external audits on Network Services Network Capacity Monitoring, Planning and Upgrades/ Downgrades, as needed LAN and WLAN Security Support to internal initiatives/ projects involving Network (LAN, WAN, Network Security) Continuous Process Improvement on Network, Network Optimization and Security Initiatives Good understanding of ITIL Processes such as – Incident Management, Problem Management, Change Management, Asset/ Configuration Management, Service Reporting IT & Security Audits and Support.
Posted 1 month ago
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