1137 Network Engineering Jobs - Page 12

Troubleshooting Network connectivity in a LAN/WAN environment Hands-on experience in MS-Outlook configuration & Troubleshooting Hardware and Networking Troubleshooting Microsoft outlook Knowledge in DNS,DHCP Active Directory Networking Concepts Required Candidate profile Excellent problem solving and multitasking skills Basic server Knowledge Knowledge of network troubleshooting, Ethernet and IP configuration 2014 to 2024 batch can apply Male candidates only

Responsibilities Administration and Management of Wipro LAN & WAN (Network Domain) across globe as a part of Global Network Project Implementation Team based on the Projects assigned. Implementation and configuration of Network devices which consists of Routers, Switches, NMS Tools & Wifi Devices from different manufacturers (Mainly Cisco & some cases Avaya / Brocade, etc.). Configure / Implement Network Devices as per the hardening Guidelines & as per particular Project requirement. Troubleshoot Network & Security related problems in a particular Project based on the Project scope defined. Implementation of Network Infrastructure for new Offshore Development Centers (ODC) with appropriate security levels and redundancy as per the ODC requirements. Implementation of Network Infrastructure for new Enterprise Projects with appropriate security levels and redundancy. Implement ODC setups with connectivity varying from MPLS Connectivity, Client to site VPN, Site to Site VPN (Router based). Handle implementations in project movements within Wipro locations, Point to point link establishment, Network infra for new Wipro locations including LAN/WAN/Internet Architecture etc. Coordination with ISP, clients and onsite technical teams for P2P, MPLS, VPN and other links for new implementations and troubleshooting connectivity issues. Validating the technical feasibility of the network design plans for customer/Enterprise networks submitted by the design team and provide appropriate suggestions as required. Knowledge & exposure on (not limited to) NMS Tools, Routing Protocols such as OSPF, BGP, etc., MPLS Configuration (VRF Config), Switching Protocols, STP, QoS, etc. Execute the implementation per the standard ISO (20000 & 27001) and Wipro IRMC guidelines following incident, change and capacity management procedures followed in Wipro. CCNP Equivalent Certifications with around 5 years experience. Should be able to Multitask & involve in multiple projects at a time. Take lead and participate in S0 calls and Outages till resolution Mandatory Skills: Cisco Routing and Switching. Experience: 5-8 Years.

Responsibilities Administration and Management of Wipro LAN & WAN (Network Domain) across globe as a part of Global Network Project Implementation Team based on the Projects assigned. Implementation and configuration of Network devices which consists of Routers, Switches, NMS Tools & Wifi Devices from different manufacturers (Mainly Cisco & some cases Avaya / Brocade, etc.). Configure / Implement Network Devices as per the hardening Guidelines & as per particular Project requirement. Troubleshoot Network & Security related problems in a particular Project based on the Project scope defined. Implementation of Network Infrastructure for new Offshore Development Centers (ODC) with appropriate security levels and redundancy as per the ODC requirements. Implementation of Network Infrastructure for new Enterprise Projects with appropriate security levels and redundancy. Implement ODC setups with connectivity varying from MPLS Connectivity, Client to site VPN, Site to Site VPN (Router based). Handle implementations in project movements within Wipro locations, Point to point link establishment, Network infra for new Wipro locations including LAN/WAN/Internet Architecture etc. Coordination with ISP, clients and onsite technical teams for P2P, MPLS, VPN and other links for new implementations and troubleshooting connectivity issues. Validating the technical feasibility of the network design plans for customer/Enterprise networks submitted by the design team and provide appropriate suggestions as required. Knowledge & exposure on (not limited to) NMS Tools, Routing Protocols such as OSPF, BGP, etc., MPLS Configuration (VRF Config), Switching Protocols, STP, QoS, etc. Execute the implementation per the standard ISO (20000 & 27001) and Wipro IRMC guidelines following incident, change and capacity management procedures followed in Wipro. CCNP Equivalent Certifications with around 5 years experience. Should be able to Multitask & involve in multiple projects at a time. Take lead and participate in S0 calls and Outages till resolution Mandatory Skills: Network Data Admin. Experience: 3-5 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Network Data Admin. Experience: 1-3 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Network Data Admin.: Experience: 1-3 Years.

You will be joining a full-time, on-site position based in Mumbai / Chennai as a Manager Network Services. Your primary responsibilities will include overseeing network operations, ensuring network security, and designing network solutions. You will be managing network administration, troubleshooting network issues, and leading network engineering efforts on a daily basis. Close collaboration with IT teams will be essential to maintain optimal network performance and security. To excel in this role, you should possess a strong background in Routing, Switching (Cisco, Meraki), SD-WAN, and load balancer technologies. With 8-12 years of managerial experience, you should have a proven track record in network administration, network security, network design, and network engineering. Your troubleshooting abilities should be top-notch, and you should have excellent team leadership and communication skills. Ideally, you should hold a Bachelor's degree in Computer Science, Information Technology, or a related field. Possessing relevant certifications such as CCNA, CCNP, or CCIE will be considered a plus. Experience in managing large-scale network projects or teams will further strengthen your candidacy for this role.,

General Maintenance Technician You perform highly diversified duties to install, troubleshoot, repair and maintain the property s facilities and equipment to ensure a safe and functional environment for the guests. Inspect and perform preventative maintenance on property s facilities and equipment. Inspect all areas of the property for safety issues and take immediate corrective action. Assist guests regarding property facilities in an informative and helpful way. Install fixtures and other electrical equipment. Relevant building maintenance experience is an asset Strong interpersonal and problem solving abilities Highly responsible & reliable

Configure desktop and laptop Active Directory user management and basic knowledge of Active Directory, DHCP and DNS Troubleshooting Network connectivity in a LAN/WAN environment Hands-on experience in MS-Outlook configuration & Troubleshooting Required Candidate profile Excellent problem solving & multitasking skills Hardware and Networking Troubleshooting Microsoft outlook Knowledge of network troubleshooting,Ethernet & IP configuration 2014 to 2024 batch can apply

**Job Description** **Role:** Network Engineer **Experience:** 2-4 years **Location:** Hyderabad (Hybrid) **Shift:** Night **Availability:** Immediate candidates only **Budget:** 5-7 LPA Max. --- **Mandatory Skills:** Candidates must have strong experience in the following areas: 1. **Routing and Switching (mandatory):** - Good understanding of OSI layers, switching, and routing concepts. - Experience in configuring and managing dynamic protocols (BGP). - Experience in configuring switching technologies (VLAN, Spanning Tree, etc.). - Familiarity with wireless networks. - Understanding of Quality of Service (QoS) for marking and queuing. - Familiarity with IP VPN technologies, such as GRE and IPSEC, is a plus. - Experience with monitoring technologies and providing solutions to issues. - Experience with incident management, change management, and problem management. 2. **Additional Knowledge (a plus):** - Familiarity with firewalls (Juniper SRX, Cisco ASA, Palo Alto), including VPN and DNS. - Knowledge of Cisco Nexus technology, including NXOS. - Familiarity with Wireshark for troubleshooting. - Experience with monitoring technologies and resolving issues. - Scripting knowledge, preferably in Python. --- **Key Responsibilities:** - Provide Level-2 support and troubleshooting to resolve network issues. - Handle escalated issues (incidents, changes, problems). - Record all actions using the incident management tool and methodology. - Identify potential or candidate problems in the network and provide solutions. - Engage in proactive problem management based on trend analysis of incidents. - Design and execute IT changes. - Configure and install various network devices and services (e.g., firewalls, DNS, routers, switches). - Roll out version and configuration upgrades. - Perform other operational duties as assigned. - Build a documentary repository for troubleshooting and knowledge articles, ensuring knowledge sharing across the team. --- **Expectations:** - A professional who strongly believes in people and organizational values, such as respect for individuals, teamwork, readiness to serve, a cost-benefit mindset (as if spending your own money), efficiency with simplicity, and open communication while respecting privacy and confidentiality. - Ability to work in a complex environment with numerous challenges and flexibility to adapt to changing situations. - Strong communication skills (verbal, non-verbal, written) in English, including the ability to anticipate impacts. - A self-driven individual who can think ahead, takes a proactive approach, is a quick learner, and possesses a strong sense of ownership. - Demonstrate a high degree of personal leadership and set new standards. - Be sociable and able to build professional relationships with people at all levels. - Customer-friendly yet assertive, particularly with critical non-standard requests. - Proficient in creating and maintaining documentation in Microsoft Word, Excel, and PowerPoint. Contact : hr@allatonceorg.co.in

As the Head of Networks India and Global Product Delivery Assurance at Deutsche Bank, your role will involve planning, directing, and leading a major function within the Global Network Services (GNS) department. Your responsibilities will include ensuring alignment of priorities for specific product domains with the overall GTI and GNS Strategy, overseeing the delivery functions in Network Engineering, Solution Deployment, and Network Automation. You will be tasked with managing services globally, supporting the definition of Product Strategy, developing Product Roadmaps, and ensuring successful product launch, rollout, and management throughout its lifecycle. Collaboration with various departments and organizations will be essential to drive the strategic development of products based on user requirements and plans. Your role will also involve coordinating with engineering, deployment, automation, risk, and operational functions to bring the product vision to life, ensuring compliance with architectural principles, control, and regulatory requirements. Automation will play a crucial role in future deployments, and you will be responsible for driving and supporting its introduction wherever possible. As the Head of Network Services in India, you will provide administrative management oversight for all India-based resources, reporting to the Head of Technology Infrastructure India (GTI). This will include local team leadership and management in a matrixed environment, performance evaluations, compensation discussions, and other human resources responsibilities. To excel in this role, you should possess a highly proactive self-starting ethos, strong customer focus, outstanding leadership, collaboration, and problem-solving skills. With at least 10 years of relevant experience in managing general networks including security practice, along with leadership experience in globally distributed Network Organization or Product Management, you should have expert knowledge of core networking and relevant certifications. A good understanding of IT infrastructure technologies, modern Cloud and Hybrid Cloud infrastructures, automation, orchestration methods, and systems/platforms is crucial. Excellent interpersonal and active listening skills, along with the ability to communicate effectively with stakeholders across different functions, are essential for success in this role. Deutsche Bank offers training and development opportunities, flexible working arrangements, coaching and support from experts, and a culture of continuous learning to aid in your career progression. If you have a passion for delivering top-notch service and possess the necessary skills and experience, we encourage you to apply for this challenging and rewarding position.,

As a Network Specialist II at OSTTRA India, you will be a vital member of the Technology team responsible for building, supporting, and protecting the applications that operate the network. The team comprises Capital Markets Technology professionals who work on high-performance, high-volume applications utilizing contemporary microservices and cloud-based architectures. Your role will involve collaborating with colleagues globally to manage high-performance platforms processing over 100 million messages daily, ensuring efficient trade processing and effective global capital market operation. We are seeking highly motivated technology professionals with 10-15 years of experience in Network Engineering to join our team based in Gurgaon. This is an excellent opportunity to work on a diverse portfolio of Financial Services clients and strengthen your expertise in network infrastructure. Responsibilities: - Being part of the global network infrastructure team responsible for the office, data center, and cloud network infrastructure at OSTTRA. - Involvement in all aspects of the network infrastructure lifecycles including design, implementation, and maintenance. Requirements: - Degree in Computer Science or related field, or equivalent knowledge and work experience. - Minimum of 5 years experience in network operations and architecture. - Proficiency in network security, firewalls, VPNs, and IDS/IPS solutions. - Extensive experience with protocols such as BGP and MPLS. - Familiarity with Juniper, Palo-Alto Networks, F5, Arista. - Self-motivated individual capable of working well under pressure. - Understanding of networking concepts in virtual environments and hybrid cloud initiatives. - Strong communication skills, both verbal and written. - Experience in configuration management, change management, and network automation tools. - Working knowledge of AWS services like EC2, TGW, ALB, VGW, VPC, Direct-Connect, ELB, CloudFormation. - Proficiency in network automation tools including Terraform, Ansible, Git, and Python. - Troubleshooting skills in AWS environment. - Experience with Docker, Kubernetes, Linux operating systems. - Experience with data centers in the US & UK. - Previous experience in the financial industry. Location: Gurgaon, India About OSTTRA: OSTTRA is a market leader in derivatives post-trade processing, offering innovative solutions to overcome the challenges in global financial markets. The company operates cross-asset post-trade processing networks, providing services like Credit Risk, Trade Workflow, and Optimization to streamline post-trade workflows and enhance operational efficiencies. Joining OSTTRA means being part of a team dedicated to developing critical market infrastructure and supporting global financial markets. As an independent firm jointly owned by S&P Global and CME Group, OSTTRA offers a unique opportunity to work with post-trade experts globally. At OSTTRA, you can expect a supportive work environment that values your well-being and career growth. We offer a range of benefits including healthcare coverage, generous time off, continuous learning resources, family-friendly perks, and more. If you are looking to be part of a collaborative, respectful, and inclusive company that values your expertise, OSTTRA is the place for you. Learn more at www.osttra.com.,

As a Network Engineer at ITCG Solutions Pvt. Ltd., you will play a crucial role in network administration, engineering, troubleshooting, network security, and network design in Navi Mumbai. You will be responsible for ensuring the smooth functioning of the network on a day-to-day basis. To excel in this role, you should possess strong skills in Network Administration, Network Engineering, and Network Design. Your expertise in Troubleshooting and Network Security will be vital in maintaining the network's integrity and security. A deep understanding of networking protocols and technologies is essential for this position. Your experience in configuring and managing network devices will be beneficial in optimizing network performance. Knowledge of network monitoring tools will enable you to proactively identify and address any network issues that may arise. Having certifications such as CCNA, CCNP, or equivalent will be advantageous in demonstrating your proficiency in the field. A Bachelor's degree in Computer Science, Information Technology, or a related field will provide you with the foundational knowledge required to succeed in this role. Join ITCG Solutions Pvt. Ltd. and be part of a reputable brand in the Information Technology industry, where your skills and expertise as a Network Engineer will contribute to the company's continued success.,

HIRING FOR TECHNICAL SUPPORT FOR INTERNATIONAL PROCESS Job description Excellent English Communication skills are must If Interested kindly call or WA on - HR Ankita : +91 8840819455 Must Have 1+ yrs of Exp as a Tech Support For International Voice (MANDATE) Required Candidate profile Need strong knowledge & experience in Active Directory, DNS, DHCP, O365 & it's products, FSMO, Group policy, etc. Must Have 1+ yrs of Exp as a Tech Support For International Voice (MANDATE) Grads/ UGs Salary up to 3.5lpa - 8lpa (Based on last salary 25-30% hike) Work Location - Pune WFO, 5 DAYS WORKING, 24*7 SHIFTS CAB+ INCENTIVES IMMEDIATE JOINERS ONLY (0-7 DAYS) Willingness to work in rotational shifts and on rotational offs Opportunity to work in a fast-paced, international work environment Career growth and upskilling opportunities Interested in Joining? Call HR Ankita : +91 8840819455 Email: ankita2.jobfinder@gmail.com Please share this opportunity with friends who are actively looking for jobs!

Your Role Design, deploy, and manage LAN, WAN, VPN, and wireless networks. Monitor network performance and troubleshoot issues to ensure optimal uptime. Manage network hardware including routers, switches, firewalls, and load balancers. Lead a team of network engineers. Collaborate with IT leadership to align network strategies with business goals. Your Profile Evaluate and recommend new technologies and tools to enhance network performance. Ensure compliance with industry standards and regulatory requirements. Maintain detailed documentation of network configurations, changes, and incidents. Generate regular reports on network health, security posture, and incident response. What will you love working at Capgemini Would be working in cutting-edge cloud IT infra technology with high performance capability team Career Growth & Global Exposure Focus on Innovation, Cloud, Security & Automation Inclusive Culture & Strong Support System

This role involves the development and application of engineering practice and knowledge in the following technologies Standards and protocols, application software embedded software for wireless and satellite networks, fixed networks enterprise networks connected devices IOT and device engineering, connected applications 5G edge, B2X apps and Telco Cloud, Automation and Edge Compute platforms. This role also involves the integration of network systems and their operations, related to the above technologies. - Grade Specific Focus on Connectivity Network Engineering. Develops competency in own area of expertise. Shares expertise and provides guidance and support to others. Interprets clients needs. Completes own role independently or with minimum supervision. Identifies problems and relevant issues in straight forward situations and generates solutions. Contributes in teamwork and interacts with customers.

- Hands-on with Cisco networking tools - Knowledge of routing/switching (BGP, OSPF) - Experience in telecom projects preferred - Handle routers, switches, firewalls - CCNA certification preferred - Strong troubleshooting & communication skills

5+ years in network/security compliance roles Job Summary: We are seeking a highly experienced and detail-oriented Network Device Compliance Lead to develop, enforce, and maintain compliance and security standards across our network infrastructure. The ideal candidate will ensure that all network devices such as routers, switches, firewalls, and load balancers adhere to internal policies and external regulations including ISO 27001, NIST SP 800-53, PCI-DSS, HIPAA, and CISA directives. Key Responsibilities: Develop and maintain network compliance strategies aligned with regulatory standards and industry best practices Ensure secure baseline configurations for all network devices using CIS Benchmarks and custom hardening guidelines Manage vulnerability detection and remediation processes across the network environment using tools like Nessus or Qualys Oversee firmware and software patch management for all network hardware Monitor compliance using logging, SNMP, NetFlow, and integration with SIEM tools Maintain a real-time inventory of network assets including IPs, firmware versions, and configuration status Conduct regular audits and reviews of device configurations and access controls Work cross-functionally with security, IT, and compliance teams to address gaps and implement remediation plans Lead the preparation of compliance evidence and documentation for internal and external audits Ensure secure remote and local access to devices, using multi-factor authentication and encrypted protocols (SSH, HTTPS) Qualifications : Bachelor s or Master s degree in Information Technology, Cybersecurity, Computer Science, or related field Minimum of 5 years of hands-on experience managing network infrastructure and enforcing compliance requirements Strong understanding of regulatory frameworks: NIST, ISO 27001, PCI-DSS, HIPAA, and CISA guidance Proficiency in configuring and securing network devices from vendors such as Cisco, Fortinet, Palo Alto, or Juniper Experience with compliance tools and platforms (eg, Nipper, RANCID, NetBox, SIEM systems) Excellent documentation skills and experience producing audit-ready reports and configurations Ability to manage cross-team collaboration and influence technical and non-technical stakeholders Relevant certifications such as CCNP, CISA, CISSP, or CEH are strongly preferred

Your Impact We are seeking a senior Solutions Engineer (SE) Cloud & Ecosystem partners APJC Partner organization as a solution engineer. As a SE, you will lead the technical sales of our solutions across a number Cloud , Ecosystem and industry partners. You will work with your sales peers to engage with partners in position Cisco products & solutions with Cloud , Ecosystem and industry partners. You will work with partners in identifying Joint opportunities where Cisco portfolio can add value to their solutions. Jointly work with partners in developing joint value proposition , identify target markets and customers where we could land and monetize the solutions. Engage with the field sales on partners & Cisco in driving the mindshare for joint solutions. Work with partners in joint customer and partner mindshare , demand generations events. Engage with product team and global team in influencing and driving product gaps and partner solutions needs. This role requires a deep understanding of Broad Cisco portfolio , strong understanding of Cisco datacenter and Cloud technology and experience relaying technical concepts to a diverse audience. Youre energized by the fast-paced landscape in IT and how AI & security is changing the world. You love technology and thrive in solving complex problems. You are an amazing presenter and can translate complex technical scenarios into a simple easy to understand message. You inspire those around to use technology in innovative ways and use a hands-on method to demonstrate your ideas. Minimum Qualifications: 10+ years of technical presales experience (preferably selling Compute, Storage, and/or Network solutions). Good understanding of hyper scalar technologies , datacenter solutions Engage with partners & customers in joint value proposition and Excellent presentation skills ability to value-sell and deliver engaging workshops to both technical and non-technical audiences on AI and/or infrastructure topics. Preferred Qualifications: Bachelor's Degree in Computer Science, Computer Engineering, Electrical Engineering, or related field or equivalent experience. Advanced degree in Data Science is a plus. Experience with Cloud infrastructure solutions , including Cloud Networking & Security In-depth understanding of Cloud technologies and Cyber security Experienced in working with Cloud solutions, IT / IOT solutions and, industry solutions.

Skillset : Cisco UCS Cisco IOS Palo Alto Networks F5 Load Balancers Solarwinds

Detailed job description - Skill Set: Technically strong hands-on Self-driven Good client communication skills Able to work independently and good team player Flexible to work in PST hour(overlap for some hours) Past development experience for Cisco client is preferred.

Role Purpose The purpose of the role is to provide effective networksupport to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Role & responsibilities: Technical Expertise - Prepare the necessary configuration and validation for new customer installations and changes over live sites also troubleshooting technical issues being a part of 3rd line global support. Knowledge of Cisco hardware, Nexus, Catalyst and WLAN. Has direct responsibility for completion of technical support deliverables defined in the project plan. These deliverables include Cisco routing, switching and WLAN configuration and validations in accordance with customer requirements. Knowledge of network routing: BGP, EIGRP, OSPF (VXLAN a plus) Undertaking data network fault investigations in local and wide area environments, using information from multiple sources Has direct responsibility for completion of technical support deliverables defined in the project plan. These deliverables include Cisco routing, switching and WLAN configuration and validations in accordance with customer requirements. Leads and supports Networking and Facility Projects Ability to handle multiple projects simultaneously. Configuration of routing and switching equipment. Remote support of on-site engineers and end users/customers during installation. Speaking with customers via email and phone for initial requirement capture. Performance is measured from complete and on-time delivery, according to SLA. Perform end-to-end commissioning in co-operation with customer representatives to prove correct functionality. Network Designing, Site Activation, Resolution of different severity level tickets, deactivation of the devices and circuits. Preferred candidate profile: CCNA Global certificate or training Hands on experience in firewall Knowledge of BGP, MPLS, SDWAN (Viptela, Silverpeak), Wireless (Cradlepoint), FortiGate devices, Nokia devices. ISP Site installation, TTU (test and turn up) and Network troubleshooting. CCNP/CCNA (or similar level of knowledge in networking) Knowledge on SDWAN Products. Understanding and Experience on LAN/WAN/WLAN/BGP/MPLS/OSPF/EIGRP/VPN Good troubleshooting Skills Mandatory Skills: Customer Service Helpdesk. Experience:1-3 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Telecom Packet Optical NE Layer 1 SW. Experience:5-8 Years.

The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Network Data Admin. Experience: 3-5 Years.

The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Network Data Admin. Experience: 3-5 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: : Network Data Admin Experience: 3-5 Years