Network Engineer

Job Description

About the Role We're looking for a Senior Operations Engineer (TAC L2/L3) to support our NextGen connectivity platform. This is a unique opportunity to help shape the future of our flagship product and influence foundational systems and structures. What Youll Do Provide advanced technical support on complex network issues (routing, switching, security). Troubleshoot network problems using diagnostic tools (e.g., Wireshark, SNMP). Act as the primary technical contact for customer issues and resolution updates. Escalate unresolved problems and collaborate across teams for resolution. Document solutions and contribute to internal knowledge sharing. Stay updated on networking trends, tools, and pursue ongoing learning. What Youll Need 4+ years in network engineering or technical support with strong troubleshooting skills. Deep knowledge of TCP/IP, BGP, OSPF, VLANs, STP, firewalls, VPNs. Hands-on with tools like Wireshark, NetFlow, SNMP. Strong communication and multitasking skills. Industry certifications (e.g., CCNP/CCIE) preferred. Must Have Experience in a TAC or similar support role. Familiarity with cloud networking (AWS, Azure, GCP).