Network Engineer L3

Incedo is hiring!!

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Job Summary:

We are seeking a skilled and proactive L3 Network Engineer to join our IT infrastructure team. This role requires deep technical knowledge in managing multi-vendor networks, advanced troubleshooting, incident resolution (P1/P2), and day-to-day operations. The candidate will be responsible for supporting switches (Dell, Cisco, Aruba), wireless (Meraki APs), and firewalls (Checkpoint, FortiGate, Palo Alto), along with documentation, diagramming, and working in a rotational shift model.

Key Responsibilities:

• Act as Level 3 escalation for complex network incidents (P1/P2), ensuring timely resolution and RCA.
• Troubleshoot and manage enterprise switches (Dell, Cisco, Aruba) and wireless infrastructure (Meraki).
• Administer and support firewall platforms (Checkpoint, FortiGate, Palo Alto), including VPNs, NAT, threat policies, and HA.
• Create and update network diagrams and topologies using tools like Visio or draw.io.
• Create, update, and maintain technical documentation, SOPs, and configuration baselines.
• Work on day-to-day operational tickets, including service requests, incident resolutions, and user/network issues.
• Participate in rotational shifts, covering weekdays and weekends (on-call or scheduled).
• Support routing, switching, and segmentation protocols (OSPF, BGP, VLANs, STP).
• Monitor network health, performance, and security using SNMP, syslog, NetFlow, and dashboards.
• Implement network changes and upgrades, ensuring minimal impact and compliance with change management.
• Collaborate with security and systems teams on deployments, audits, and vulnerability remediation.
• Provide mentoring to junior network staff when required.

Required Skills and Experience:

• 7-12 years of experience as a Network Engineer in a multi-vendor enterprise environment.
• Strong hands-on experience with Dell (N/S series), Cisco Catalyst/Nexus, and Aruba switches.
• Experience with Cisco Meraki wireless networks and cloud dashboard management.
• Deep knowledge of Checkpoint, Fortinet, and Palo Alto firewalls.
• Proficient in routing protocols (OSPF, BGP), STP, VLANs, trunking, HA, and network security controls.
• Ability to analyze packet captures and logs for deep troubleshooting.
• Familiar with change, incident, and problem management frameworks (ITIL preferred).
• Experience in maintaining accurate documentation and logical/physical network diagrams.

Certifications (Preferred):

• CCNP / CCIE (Cisco)
• PCNSE (Palo Alto)
• NSE 4 or above (Fortinet)
• Check Point CCSE
• Aruba Certified Professional
• ITIL Foundation (preferred)

Soft Skills:

• Strong problem-solving and analytical abilities.
• Excellent communication and interpersonal skills.
• Ability to handle pressure during high-severity incidents.
• Good organizational skills and documentation discipline.
• Willingness to work in rotational shifts, including weekends or on-call duty.

Regards,

HR Team