5.0 - 9.0 years

0 Lacs

chennai, tamil nadu

On-site

You will be responsible for providing L1, L2, and L3 support as a support specialist. Your key responsibilities will include the configuration of Windows and Mac based computers, monitoring system issues through the RMM platform, managing and maintaining Active Directory, patching servers and critical systems during maintenance windows, identifying and resolving security and performance issues through system reviews, auditing systems for compliance with HIPAA and SEC regulations, creating scripting solutions for task automation, handling change requests for services and systems, optimizing network deployments, configuring and monitoring network firewall assets, maintaining Windows Server infrastructure, conducting BCDR verification and testing, documenting tasks and procedures, ensuring client uptime outside of standard business hours, and collaborating with the U.S based team to meet project timelines. To excel in this role, you should have 5 years or more experience in IT consulting, MSP, or similar environments beyond helpdesk support, proficiency in Mac, Windows, Linux, and Windows Server operating systems, knowledge of the NIST Cybersecurity Framework, familiarity with HIPPA, SEC, and PCI compliance, CCNA and MCSA certifications or actively working towards obtaining them, experience with PSA and RMM systems, Microsoft SQL administration skills, knowledge of Windows Server from 2008 onwards, experience with Azure and AWS, strong written and verbal communication skills, proficiency in task and project management without direct supervision. If this opportunity aligns with your skills and experience, please send your resume to senthil.kumar@rigpa.in.,

Posted 1 day ago

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