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NOC Analyst Wits Innovation Lab

0.0 - 5.0 years

6 - 9 Lacs

mohali

Work from Office

Key Responsibilities 1. Monitor network dashboards and alerting consoles 24x7 2. Acknowledge alerts within defined SLA timeframes (5-15 minutes) 3. Create incident tickets with proper categorization, prioritization, and documentation 4. Execute basic runbooks for common issues (device reboots, service restarts) 5. Escalate unresolved issues to Tier 2 within defined timeframes 6. Communicate with clients via email/phone for incident updates 7. Perform shift handovers with complete documentation 8. Maintain accurate records in ticketing system 9. Generate daily/weekly operational reports

Posted 1 week ago

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