Assistant Manager - Provisioning & Configuration Tata Communications

10.0 - 14.0 years

0 Lacs

chennai, tamil nadu

On-site

The operational role at Tata Communications requires the candidate to have over 10 years of experience in Service Delivery. The responsibilities include coordinating with customers, suppliers, and stakeholders, handling MIS reports, managing site operations, and overseeing radio base station activities such as cell site deployment. The candidate should also be familiar with the Beacon process, cell site validation, and Field engineer scheduling. Proactive skills are essential for managing various situations and supervising team members while ensuring KPI management like SLAs. The role involves preparing Local work instructions, suggesting improvement ideas, providing periodic updates to customers, monitoring project progress, managing international customers, and handling conflict situations effectively. Moreover, the ideal candidate should possess innovative skills, demonstrate strong verbal and written communication skills, excel as a team player, and prioritize customer experience and satisfaction. Knowledge of tools such as Pega, ORMT, Remedy, and SID is required. Desired skill sets include hands-on experience with Auto CAD, GIS, routing, switching, and IP knowledge. Network/Voice certifications are preferred, along with expertise in networking concepts, switch configuration, ports, access ports, trunk ports, port security, and spanning tree protocols.,

Posted 1 day ago

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Site IT Manager Ford Motor Company

10.0 - 14.0 years

0 Lacs

gujarat

On-site

The IT Manager at Sanand is responsible for all IT applications and services on-site, including planning, implementation and support of all IT systems and physical infrastructure. You will also be responsible for Managing PDC operations / NSC / Customer relationship Center (CRC) and Chennai plant related operations. The position requires strong leadership and technical skills, off-hour, weekend, and holiday coverage as required by the business needs. You will supervise teams of GSR, agency, and purchased service resources. The position is matrixed to ISIT IMG General Manager, with a dotted line report to the resident Plant Manager. You are expected to interact directly with business partners at all levels, including both hourly and salaried employees, vendors, and others, including plant management and Manufacturing directors as required. Your responsibilities will include running and protecting all IT services at the site, including data centers, network equipment, servers, PCs, mobile devices, and applications. You will support major business and IT initiatives such as New Model Program launches, hardware/infrastructure/application upgrades, facility changes, IIOT, and end user productivity launches. Additionally, you will manage the development of yourself and your team, ensuring compliance with industry regulations and company policies related to IT security and data management, and developing and managing the IT budget. You will also be responsible for monitoring overall system performance, troubleshooting issues proactively, evaluating and recommending innovative technologies to improve efficiency and productivity, and maintaining a healthy relationship between IT teams and other cross-functional teams of the plant & plant management. Acting as a liaison between site operations and corporate IT teams will also be part of your role. Qualifications: Education: - Bachelor's degree or equivalent qualification in a technical discipline - Master's degree work in a related technical field is desirable Work Experience: 10+ years Technical Skills: - Cloud (GCP) / Server / Network Certifications preferred - ITIL / ITSM Incident, Problem, Change, Capacity, and availability Management - Exposure to Data center infrastructure and operations - Project Management tools - Network topology, Network device management understanding, IT Cabling Knowledge & Plant networks: OA, MPN and CPN Functional Skills: - Creative / out of the box thinking and quickly developing approaches to problems and recommending actions to management - Solid understanding of business processes and IT systems/processes. Functional business knowledge of Manufacturing, MP&L - Ability to balance numerous projects and requests - Ability to drive to root cause and work to develop monitoring/preventative measures - Work efficiently and effectively with diverse, cross-functional teams under stressful circumstances Preferred experience: - Experience of IT infrastructure and applications infrastructure supported in a complex manufacturing environment with preference to the automotive industry - Program/Project management utilizing project delivery tools and techniques - Experience of working within a large cross-functional organization - Previous plant IT manager or manufacturing operations experience will be a PLUS - Previous working experience with non-IT functions: manufacturing, HR, facilities, finance, purchasing etc. Behavioral/Leadership Skills: - Strong interpersonal and conflict management skills - Ability to motivate and influence team members in a cross-functional multi-region setting - Maturity in dealing with all levels of business and IT management including directors and senior management,

Posted 2 days ago

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