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Service Desk Analyst Tata Consultancy Services

3.0 - 5.0 years

3 - 4 Lacs

bengaluru, karnataka, india

Remote

Role: Service Desk Experience: 3 to 5 years Locations: Chennai, Bangalore, Hyderabad, Mumbai, Indore Must-Have: Serving as the first point of contact for customers seeking technical assistance over the Phone & Self-Service tickets / Chat Willing to work in night shifts over prolonged period Excellent written & spoken communication skills Demonstrate effective soft skills, active listening skills and ability to empathize with customer's situation Effectively manage length of calls, handle time, and after call work Walk the customer through the problem-solving process Determining the best solution based on the issue and details provided by customers Provide accurate information on IT products ...

Posted 1 day ago

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