7 Network Basics Jobs

Role Overview: You will be responsible for providing technical support to users, ensuring minimal disruption to the IT environment. Your key tasks will include setting up clients" Mac iOS systems, installing client applications, troubleshooting hardware and software issues, and performing OS and Mac OS installations and troubleshooting. Additionally, you will be expected to document and maintain support logs, conduct software patch testing and management, and assist with firmware and driver testing and updating. Other responsibilities include troubleshooting client networks, training users as needed, and participating in business continuity planning and disaster recovery activities. Key Responsibilities: - Setup clients" Mac iOS systems - Install client applications - Troubleshoot hardware and software issues - Perform OS and Mac OS installations and troubleshooting - Document and maintain support logs - Conduct software patch testing and management - Assist with firmware and driver testing and updating - Troubleshoot client networks - Train users as required - Participate in business continuity planning and disaster recovery activities - Provide technical documentation and support - Support CCTV systems - Ensure information and e-security - Utilize ticketing tools effectively - Work with various operating systems - Understand network basics Qualifications Required: - Customer service skills - Good analytical skills - Ability to learn new technologies quickly - Effective time management - Adherence to processes - Strong documentation skills - Excellent written and verbal communication skills - Ability to multitask - Team player attitude,

As a Collaboration Managed Services Engineer (L2) at NTT DATA, you will play a crucial role in providing a managed service to clients to ensure the continuous operation of their IT infrastructure and systems. Your responsibilities will include proactively monitoring, identifying, investigating, and resolving technical incidents and problems to restore service promptly. Your focus will be on second-line support for incidents and requests with a medium level of complexity, with the primary objective being to resolve client requests or tickets without breaching service level agreements (SLA). Your day-to-day tasks will involve troubleshooting all contact center operations-related issues, ensuring that tickets are assigned to the correct team, updating tickets with resolution remarks, and closing tickets within the specified time frame. You will contribute to daily performance reviews, manage all P1/P2 & P3 incidents during your shift, ensure the closure of all tickets within SLA, and provide the Root Cause Analysis (RCA) within SLA or implement workarounds/solutions. Additionally, you will be involved in monthly capacity planning reports, pre and post-implementation reviews for all RFCs, and reviewing and updating minimum Standard Operating Procedures (SOPs) per process. In this role, you will need to have a strong technical background in contact center operations, with hands-on experience in various technologies including Avaya communication manager series, Avaya products like Session Managers, System Managers, Media servers, AES, gateways, Genesys Pure Cloud, Recording platforms such as Verint and Nice, Workforce Management platforms like Verint, IEX, or Aspect, SIP, IP & TDM technologies, CTI technologies, integrations with third-party systems, dialer technologies like Genesys, Aspect Unified IP, or Avaya, and knowledge of omni-channel, digital, and analytics. Additionally, a fair understanding of Network basics and additional certifications in voice/network streams would be beneficial for this role. NTT DATA is a trusted global innovator in business and technology services, serving 75% of the Fortune Global 100 companies. Committed to helping clients innovate, optimize, and transform for long-term success, NTT DATA invests significantly in R&D to support organizations and society in moving confidently into the digital future. As an Equal Opportunity Employer, NTT DATA offers a hybrid working environment and values diversity, inclusion, and professional growth for its employees.,

As a Collaboration Managed Services Engineer (L3) at NTT DATA, you will play a crucial role in providing managed services to clients by proactively identifying and resolving technical incidents and problems. Your work will involve pre-emptive service incident and resolution activities, product reviews, operational improvements, operational practices, and quality assurance to ensure a high level of service to our clients. Your primary objective will be to maintain zero missed service level agreement (SLA) conditions, manage tickets of high complexity, conduct advanced tasks, and provide resolutions to a diverse range of complex problems. In this role, you will exercise considerable judgment and independent analysis within defined policies and practices. You will apply analytical thinking and deep technical expertise to achieve client outcomes while also coaching and mentoring junior team members across functions. Your responsibilities will include troubleshooting all contact center operations related issues, ensuring tickets are assigned to the correct team, updating tickets with resolution remarks, and closing tickets on time. You will contribute to daily performance reviews, manage all P1/P2 & P3 incidents during shifts, close all tickets within SLA, provide RCA within SLA or Workaround/Solution, adhere to monthly capacity planning reports, conduct technical training sessions, review and update SOPs per process, identify areas of opportunities for improvement, and advance contact center technical operations. You will need strong hands-on experience with various technologies such as Avaya communication manager series, Avaya products like Session Managers, System Managers, Media-servers, AES, gateways, Oracle Acme SBC's, Genesys Pure Cloud, recording platforms, workforce management platforms, Omni-channel, Chatbot, speech analytics, and more. Your operational experience should include understanding systems maintenance, licensing, configurations, disaster recovery, SLAs management, and vendor management. The role also requires expertise in Planning, Design, Implementation, Operation, and Optimization services for Voice Contact Center and Telephony, along with knowledge of SIP, IP & TDM technologies, CTI technologies, dialer technologies like Genesys, Aspect Unified IP, Avaya, omni-channel, digital, analytics, and network basics. Additional certifications in voice/network stream would be beneficial. This position offers a hybrid working environment and is an equal opportunity employer. Join us at NTT DATA to continue growing, belonging, and thriving in a diverse and inclusive workplace where you can expand your skills, expertise, and opportunities.,

We are seeking a motivated and enthusiastic Service Desk Engineer 1 to join our IT support team. In this entry-level role, you will be the first point of contact for users seeking technical assistance, providing support to ensure their IT systems run smoothly. Responsibilities Provide first-level technical support to end-users via phone, email, or chat. Diagnose and resolve hardware and software issues for desktop and laptop systems. Assist users with application support and troubleshooting. Document and track issues in the service desk management system. Escalate complex issues to higher-level support teams as needed. Maintain inventory of IT equipment and assist with setup and deployment. Participate in ongoing training and development programs to enhance technical skills. Skills and Qualifications Bachelor's degree in Computer Science, Information Technology, or a related field. Basic knowledge of operating systems (Windows, macOS, Linux). Familiarity with networking concepts and protocols (TCP/IP, DNS, DHCP). Experience with help desk ticketing systems and remote support tools. Strong problem-solving skills and attention to detail. Excellent communication and interpersonal skills. Ability to work independently and as part of a team.

We are seeking a motivated and enthusiastic Service Desk Engineer 1 to join our IT support team. In this entry-level role, you will be the first point of contact for users seeking technical assistance, providing support to ensure their IT systems run smoothly. Responsibilities Provide first-level technical support to end-users via phone, email, or chat. Diagnose and resolve hardware and software issues for desktop and laptop systems. Assist users with application support and troubleshooting. Document and track issues in the service desk management system. Escalate complex issues to higher-level support teams as needed. Maintain inventory of IT equipment and assist with setup and deployment. Participate in ongoing training and development programs to enhance technical skills. Skills and Qualifications Bachelor's degree in Computer Science, Information Technology, or a related field. Basic knowledge of operating systems (Windows, macOS, Linux). Familiarity with networking concepts and protocols (TCP/IP, DNS, DHCP). Experience with help desk ticketing systems and remote support tools. Strong problem-solving skills and attention to detail. Excellent communication and interpersonal skills. Ability to work independently and as part of a team.

Hiring Desktop Support Engineer (3–5 yrs exp) at GIFT City, Gandhinagar. Strong in Windows/Mac, AD, O365, and hardware/software/network support. IT degree/diploma required.

Hiring Desktop Support Engineer (3–5 yrs exp) at GIFT City, Gandhinagar. Strong in Windows/Mac, AD, O365, and hardware/software/network support. IT degree/diploma required.