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0.0 - 3.0 years
0 Lacs
chennai, tamil nadu
On-site
You are a skilled and committed IT Administrator responsible for managing and maintaining the organization's IT infrastructure, which includes networks, servers, and related hardware. Your primary focus will be on network administration, security, and troubleshooting to ensure seamless IT operations with minimal downtime. Your key responsibilities will include administering and maintaining computer networks and related IT infrastructure, such as hardware, systems software, and applications. You will design, install, configure, and troubleshoot network devices like routers, switches, firewalls, and servers. Disaster recovery operations, data backups, and network security measures implementation and monitoring will also be part of your duties. Additionally, you will analyze, diagnose, and efficiently resolve network and system issues and manage network addresses and user permissions. Collaboration with vendors to resolve hardware/software issues, negotiating service agreements, and developing technical documentation like network diagrams and reports will be essential aspects of your role. To qualify for this position, you should have 0-2 years of experience as a Network Administrator or in a similar role along with CCNA or CCNP certification. Strong knowledge of TCP/IP protocols, network infrastructure, security principles, firewall configuration, VLANs, VPNs, and access control is required. Hands-on experience with Cisco routers, switches, and Microsoft Windows Server (2008, 2012, 2016) is preferred, as well as familiarity with network monitoring tools and scripting languages. Interested candidates are requested to submit their resumes to career@daxfo.com. This is a full-time position with benefits including health insurance, leave encashment, paid sick time, paid time off, and Provident Fund. The work schedule is Monday to Friday with a shift allowance. The job location is in Chennai, Tamil Nadu, and reliable commuting or relocation is required. As part of the application process, candidates will be asked about their current CTC, expected CTC, and notice period. Preferred candidates will have a total work experience of 1 year.,
Posted 1 week ago
2.0 - 6.0 years
0 Lacs
pathanamthitta, kerala
On-site
Job Description As a Network Technician at MGM Muthoot Medical Centre, you will play a crucial role in network administration, troubleshooting, technical support, network security, and network infrastructure maintenance within the healthcare facility. Your responsibilities will include ensuring the smooth operation of the network to support the medical services provided to the local community. To excel in this role, you should possess strong skills in Network Administration and Network Infrastructure, along with expertise in Troubleshooting and Technical Support. Knowledge of Network Security practices is essential to maintain a secure network environment within the healthcare facility. Experience with healthcare IT systems would be advantageous, although not mandatory. Your problem-solving abilities will be put to the test as you work on resolving network issues efficiently. Excellent communication skills are also important as you will collaborate with various stakeholders within the organization. Having relevant certifications such as CompTIA Network+ or Cisco CCNA would be beneficial in showcasing your technical expertise. Join our team at MGM Muthoot Medical Centre and contribute towards ensuring a reliable and secure network infrastructure to support our healthcare services.,
Posted 1 week ago
5.0 - 8.0 years
8 - 10 Lacs
kolkata
Work from Office
Install & configure Windows/Linux server Administer Active Directory, DNS, DHCP Regular data backups, disaster recovery planning Troubleshoot server, network& connectivity issues in coordination with CSP Optimize cloud costs, performance& scalability
Posted 1 week ago
10.0 - 16.0 years
3 - 5 Lacs
rajasthan
Work from Office
About Company Founded in 2011, ReNew, is one of the largest renewable energy companies globally, with a leadership position in India. Listed on Nasdaq under the ticker RNW, ReNew develops, builds, owns, and operates utility-scale wind energy projects, utility-scale solar energy projects, utility-scale firm power projects, and distributed solar energy projects. In addition to being a major independent power producer in India, ReNew is evolving to become an end-to-end decarbonization partner providing solutions in a just and inclusive manner in the areas of clean energy, green hydrogen, value-added energy offerings through digitalisation, storage, and carbon markets that increasingly are integral to addressing climate change. With a total capacity of more than 13.4 GW (including projects in pipeline), ReNew’s solar and wind energy projects are spread across 150+ sites, with a presence spanning 18 states in India, contributing to 1.9 % of India’s power capacity. Consequently, this has helped to avoid 0.5% of India’s total carbon emissions and 1.1% India’s total power sector emissions. In the over 10 years of its operation, ReNew has generated almost 1.3 lakh jobs, directly and indirectly. ReNew has achieved market leadership in the Indian renewable energy industry against the backdrop of the Government of India’s policies to promote growth of this sector. ReNew’s current group of stockholders contains several marquee investors including CPP Investments, Abu Dhabi Investment Authority, Goldman Sachs, GEF SACEF and JERA. Its mission is to play a pivotal role in meeting India’s growing energy needs in an efficient, sustainable, and socially responsible manner. ReNew stands committed to providing clean, safe, affordable, and sustainable energy for all and has been at the forefront of leading climate action in India. Job Description Executive Support: - Manage executives' calendars, schedule meetings, and coordinate appointments. - Respond to emails, document requests, and phone calls on behalf of executives. - Draft slides, meeting notes, and documents as needed for executive meetings. - Assist in organizing and coordinating meetings, including logistical support. - Help prepare for executive meetings, including drafting agendas, taking notes, and following up on action items. Administration & Coordination: - Handle administrative tasks related to office operations and the functioning of guest houses, including housekeeping, catering, transport, and vendor management. - Coordinate and manage office operations, ensuring smooth workflow. - Maintain effective communication between internal teams and external stakeholders (clients, government bodies, etc.). - Manage logistical arrangements for executives’ travel and site visits.
Posted 1 week ago
3.0 - 8.0 years
1 - 5 Lacs
gurugram
Work from Office
Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Citrix Virtual Apps and Desktop Administration Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Infra Tech Support Practitioner, you will engage in the ongoing technical support and maintenance of both production and development systems and software products. Your typical day will involve addressing various technical issues, providing solutions, and ensuring that all configured services operate smoothly across different platforms. You will work both remotely and onsite, collaborating with team members to enhance system performance and reliability while adhering to established operating models and processes. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the implementation of technology at the operating system level across all server and network areas.- Engage in basic and intermediate level troubleshooting for hardware and software issues. Professional & Technical Skills: - Must To Have Skills: Proficiency in Citrix Virtual Apps and Desktop Administration.- Strong understanding of server and network management.- Experience with troubleshooting and resolving technical issues.- Familiarity with operating system-level support and maintenance.- Ability to work collaboratively in a team environment. Additional Information:- The candidate should have minimum 3 years of experience in Citrix Virtual Apps and Desktop Administration.- This position is based at our Gurugram office.- A 15 years full time education is required. Qualification 15 years full time education
Posted 1 week ago
8.0 - 13.0 years
30 - 35 Lacs
hyderabad
Work from Office
The Manager oversees a team of Cybersecurity Analysts and works with IT and Business Leadership to shape and advance our Cybersecurity & Assurance strategy. Responsibilities include developing standards, educating employees, and ensuring practices that safeguard the organization and align with strategic goals. In this role you will Manage a team of Cybersecurity analysts. Create and maintain security policies, controls, and incident response plans. Create and access policies and oversee identity and access management. Design, develop, coordinate, and document the secure operation of information systems and develop best practices for securing enterprise-wide data and information systems. Define, scope and drive cloud security initiatives to ensure we can continue to secure all-important and sensitive data across our fast-growing organization. Participate in architecture and design reviews with development/DevOps staff to incorporate effective security standards into design Proactively monitor security levels of cloud environments (AWS, GCP), IT systems and establish baseline security models including patching, vulnerabilities, CIS, and endpoint controls. Working with Enterprise Architects and other functional area architects and security engineers to ensure adequate security solutions are in place throughout all CSOD systems and platforms to mitigate identified risks sufficiently and support business objectives. Review investigations after breaches or incidents, including impact analysis and recommendations for avoiding similar vulnerabilities. Evaluate and respond to global information technology security threats in relation to systems and recommend security changes in response to emergent threats. Ensure compliance with changing laws and regulations. Ensure cybersecurity policies, procedures, and best practices are kept up-to-date and communicated to all personnel and that compliance is enforced. Schedule and oversee periodic security audits. Maintain a current understanding of the IT threat landscape for the industry. Constantly update the cybersecurity strategy to leverage AI, new technology and threat information. Brief senior management on status and risks, including championing the overall strategy and necessary budget. You have what it takes if you have Bachelors degree or similar level college education in Business, Technology or related field. 8+ years of relevant work experience including proven ability to successfully lead and oversee critical projects and cross functional efforts. Strong working knowledge and understanding of key concepts in Cybersecurity and Assurance. Successful regular exposure to Director and VP levels within IT and the Business. Understanding of corporate Governance, Risk, and Compliance functions. Consistently demonstrated growth in their own skills & leadership. 8+ years of experience with information and network security and vulnerability management, with increasing leadership responsibilities. Broad knowledge and hands-on experience with cybersecurity technologies and solutions such as IAM, IDS/IPS, SIEM, UTM, Firewalls, EDR, DNS protection, and VPN technologies. Experience with regulatory compliance, including SOX, GDPR and HIPAA, and familiarity with well-established security standards and frameworks such as SOC, ISO 27001, NIST SP 800-53 and COBIT. History running and participating in incident response procedures and table-top exercises. Experience with Mobile Device Management and security. Understands security challenges associated with remote workers.Experience with endpoint protection and management components for both macOS and Windows. Understands common threat vectors applicable to the corporate environment including phishing. Experience with designing and running security awareness campaigns and initiatives. Familiarity with network administration and visibility concepts and tools. Excellent written and verbal communications skills, with demonstrated ability to present to both technical and non-technical audiences. Extensive experience with automating security logging and monitoring systems and log analysis tools. Must be proactive, self-starting and intrinsically motivated. Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment. Consideration of privacy and security obligations.
Posted 1 week ago
3.0 - 6.0 years
1 - 5 Lacs
noida
Work from Office
About The Role This role involves the development and application of engineering practice and knowledge in the following technologiesStandards and protocols, application software and embedded software for wireless and satellite networks, fixed networks and enterprise networks; connected devices (IOT and device engineering), connected applications (5G/ edge, B2X apps); and Telco Cloud, Automation and Edge Compute platforms. This role also involves the integration of network systems and their operations, related to the above technologies. About The Role - Grade Specific Focus on Connectivity and Network Engineering. Develops competency in own area of expertise. Shares expertise and provides guidance and support to others. Interprets clients needs. Completes own role independently or with minimum supervision. Identifies problems and relevant issues in straight forward situations and generates solutions. Contributes in teamwork and interacts with customers.
Posted 1 week ago
3.0 - 6.0 years
1 - 5 Lacs
gurugram
Work from Office
About The Role This role involves the development and application of engineering practice and knowledge in the following technologiesStandards and protocols, application software and embedded software for wireless and satellite networks, fixed networks and enterprise networks; connected devices (IOT and device engineering), connected applications (5G/ edge, B2X apps); and Telco Cloud, Automation and Edge Compute platforms. This role also involves the integration of network systems and their operations, related to the above technologies. About The Role - Grade Specific Focus on Connectivity and Network Engineering. Develops competency in own area of expertise. Shares expertise and provides guidance and support to others. Interprets clients needs. Completes own role independently or with minimum supervision. Identifies problems and relevant issues in straight forward situations and generates solutions. Contributes in teamwork and interacts with customers.
Posted 1 week ago
3.0 - 6.0 years
1 - 5 Lacs
chennai
Work from Office
About The Role This role involves the development and application of engineering practice and knowledge in the following technologiesStandards and protocols, application software and embedded software for wireless and satellite networks, fixed networks and enterprise networks; connected devices (IOT and device engineering), connected applications (5G/ edge, B2X apps); and Telco Cloud, Automation and Edge Compute platforms. This role also involves the integration of network systems and their operations, related to the above technologies. About The Role - Grade Specific Focus on Connectivity and Network Engineering. Develops competency in own area of expertise. Shares expertise and provides guidance and support to others. Interprets clients needs. Completes own role independently or with minimum supervision. Identifies problems and relevant issues in straight forward situations and generates solutions. Contributes in teamwork and interacts with customers.
Posted 1 week ago
4.0 - 5.0 years
3 - 6 Lacs
navi mumbai
Work from Office
Candidate should have exclusive hands-on 4 to 5 years of experience on following Technology CISCO-Routers and Switches, ACI Fabric & Nexus 9K, Fortinet-SDWAN, NAC-Forscout, Load Balance-AVI, Checkpoint-VPN,Solarwind-Monitoring Tool. CCNA certified Operate, Maintain, Manage, and Improve network infrastructure. Coordination with customer & Vendors for network related problems and providing Remedies, Root Cause Analysis of Faults. Work closely with team members to provide quick support & error free environment in close cooperation with L1 & L2 Level support Network Switching (VLAN, VTP, Ether Channel) / Routing experience (OSPF, BGP) Experience on LB (AVI Preferred) Knowledge of ACI Fabric & Nexus 9K NMS tool experience. Monitoring operation troubleshooting and Implementation in Dell TOR (Nutanix) switches and FX2 chassis Report generation, preparation. Handling Customer escalations Coordinating with all the other teams for network related issues and traffic flow. Should be able to configured All network, SDWAN, Voice Co-ordinations with BOM, ISP, Internal Teams & OEM End User Support for Network & Voice related issues Access, Authentication and Certificates Management Network Fault Monitoring & Analysis Addition of Devices, Links, NetFlow New Locations / Shifting / Upgrades Backup Configurations of all devices Able to do IP whitelisting, IOS/OS upgrades, Firmware Upgrades, Patching / VA & PT (Compliance) / SCD Device Hardening. Should be able to close findings reported if any in the scheduled VA & PT activities. LB VIP addition, Certificates & All Configurations including SE SDWAN Site to Site VPN Configuration Blocking malicious IP & IOC across all devices as per the security advisory Wireless Configuration Ensure all Network Devices are running on latest iOS as per applicability of the Devices
Posted 1 week ago
2.0 - 6.0 years
0 Lacs
karnataka
On-site
As a Networks and Systems Engineer at our company, you will be responsible for maintaining and administering our computer network and servers. Your primary duties will include overseeing the maintenance of computer networks, hardware, software, and related systems, conducting disaster recovery operations, safeguarding data, software, and hardware from potential attacks, and replacing faulty network hardware components when required. Additionally, you will collaborate closely with network users to identify issues and resolve existing problems. To excel in this role, you must possess a solid understanding of network infrastructure and hardware. You should be capable of implementing, managing, and troubleshooting network devices such as WAPs, firewalls, routers, switches, and controllers. Proficiency in application transport and network infrastructure protocols is highly desirable. Your responsibilities will include managing the network infrastructure of various environments, including offices, production areas, data centers, and end-user settings. You will be responsible for maintaining network infrastructure components like firewalls, VPN gateways, VLANs, and more. Monitoring server health, network status, and application performance, along with troubleshooting and analyzing network-related performance issues, will be a crucial aspect of your role. You will also be tasked with finding low-latency solutions for existing networks, coordinating with third parties to uphold network lines and data center infrastructure, and collaborating with developers to support and troubleshoot Linux-based servers and applications. Key Requirements: - Experience in network administration and familiarity with network design, operation, or automation - Proficiency in supporting and troubleshooting large networks, including multicast configuration - Knowledge of Unix/Linux systems, expertise in scripting languages like Bash/Python/Perl for infrastructure maintenance, and hands-on experience with monitoring and network support tools - Familiarity with protocols such as OSI layers, TCP/IP, UDP, DNS, DHCP, BGP, OSPF, MSDP, and PIM - Understanding of Firewall Technology, VPN configuration (IPsec VPN, SSL VPN, Site-to-site VPN), and troubleshooting - Knowledge of WAN, LAN, and data center network architectures - Bachelor's degree in Computer Science with a minimum of 2 years of experience - Previous experience in the High-Frequency Trading industry is a significant advantage - Strong communication and interpersonal skills - Self-motivated with the ability to work on assignments with minimal supervision - CCNP or CCNA certification and Red Hat Certified System Administrator (preferred),
Posted 1 week ago
3.0 - 5.0 years
4 - 8 Lacs
chennai
Work from Office
Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Network Data Admin .Experience: 3-5 Years .>
Posted 1 week ago
2.0 - 7.0 years
8 - 12 Lacs
pune
Work from Office
Job Purpose Support and act as a key team member of IT Process owner team for ensuring end to end process setting, adherence & monitoring in the given area across all verticals within IT for achieving regulatory, security & governance adherence. Duties and Responsibilities Support and act as a key team member of IT Process owner team for ensuring end to end process setting within IT, adherence & monitoring in the given area across all verticals within IT. Perform this activity to ensure regulatory adherence & Security, Governance & Compliance control implementations. Help the team to ensure Policy & SOPs are in place & updated for the given process Common process is implemented across all verticals Implement changes wherever required in the processes, in order to ensure regulatory adherence, and ensure principles of Confidentiality, Integrity & Availability. Monitor key KRIs across processes (via automated or manual methodology) and ensure corrective actions wherever necessary. Ensure that ready data is available for all audits, regulatory reporting and filings. Interact with Statutory, internal and regulatory auditors on need basis for the given processes. Respond, track and ensure closure of the actions arising out of the audits. Excellent hands-on experience in MS Excel, MS Word and good at data analytics. Demonstrate technical & functional understanding of lending applications and have a process mindset. Work jointly with a dynamic & growing team having diversified experience. With various BFL Fin-tech initiative, candidate need to have agility to adopt to new changes and put state of art review process. Key Decisions / Dimensions Scope and methodology of the process implementation for the given area. Necessary interventions at the processes wherever required. Major Challenges Understanding the complex IT environment and applying the existing regulations/controls for the same. Ensuring that the processes are in place horizontally with minimal errors. Required Qualifications and Experience a) Qualifications BE/B.Tech with 2-7 years of experience in IT governance / compliance / process / InfoSec or similar role (Non development role). Willingness to work in compliance function owning the IT processes end to end b)Work Experience Strong knowledge of key IT processes within given domains, and ability to stay up to date with latest regulatory updates in IT area applicable to BFSI. Strong analytical s. Strong coordination s. Highly motivated, self-starter, Agile, Quick Learner Excellent oral and written communication, clarity of thoughts Demonstrated success & achievement orientationc)s KeywordsIT Compliance, IT Processes, Sig Sigma, ISO, Lead Auditor CISA, Access controls, Segregation of Duties, Info Security, Enterprise Architecture, API Security, NBFC compliance, IT Controls, Functional control testing, ITGC reviews, SFDCs, salesforce.
Posted 1 week ago
3.0 - 5.0 years
4 - 8 Lacs
mumbai
Work from Office
Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Network Data Admin . Experience: 3-5 Years .
Posted 1 week ago
3.0 - 5.0 years
4 - 8 Lacs
mangaluru
Work from Office
Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Network Data Admin . Experience: 3-5 Years .
Posted 1 week ago
3.0 - 7.0 years
12 - 13 Lacs
bengaluru
Work from Office
Microland Limited is looking for Senior Administrator - Cloud to join our dynamic team and embark on a rewarding career journey Office Management:Oversee general office operations, including maintenance of office supplies, equipment, and facilities Manage incoming and outgoing correspondence, including mail, email, and phone calls Coordinate meetings, appointments, and travel arrangements for staff members as needed Administrative Support:Provide administrative support to management and staff, including scheduling meetings, preparing documents, and organizing files Assist with the preparation of reports, presentations, and other materials for internal and external stakeholders Maintain accurate records and databases, ensuring data integrity and confidentiality Communication and Coordination:Serve as a point of contact for internal and external stakeholders, including clients, vendors, and partners Facilitate communication between departments and team members, ensuring timely and effective information flow Coordinate logistics for company events, meetings, and conferences Documentation and Compliance:Assist with the development and implementation of company policies, procedures, and guidelines Maintain compliance with regulatory requirements and industry standards Ensure proper documentation and record-keeping practices are followed Project Support:Provide support to project teams by assisting with project coordination, documentation, and tracking of tasks and deadlines Collaborate with team members to ensure project deliverables are met on time and within budget
Posted 1 week ago
4.0 - 7.0 years
6 - 9 Lacs
bengaluru
Work from Office
Education Qualification : B.Sc Skills : Primary -> Technology | ZScalar Proxy Administrator - Level 2 Support | 2 - Knowledgeable Primary -> Technology | Prisma Proxy Administrator - Level 2 Support | 2 - Knowledgeable Secondary -> Technology | Bluecoat Proxy Administrator - Level 2 Support | 2 - Knowledgeable Secondary -> Technology | F5 NLB Administrator - Level 2 Support | 2 - Knowledgeable Certification : Technology | Administrative Level Certification - F5 Certified Technical Specilist / CCNP Security / CCNP Wirless / RCPE Professional-Level Certification in WAN Optimization / ZIA Prof / ZPA Prof / ACCP / CCNP Service Provider Delivery Skills: 1. Proactive monitoring and investigation of logs : Initiate network administration, troubleshooting, investigate to identify the possible issues, locate the device/service causing the issue. Record the findings and analysis in to the ticket. 2. Restoration and Resolution : Identify the network issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome. 3. Triage : Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 Network SME and support the troubleshooting process, if there is a bridge, continue the bridge along with the SME. This support includes coordination with 3rd party network vendor technicians. 4. Process Compliance: Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented etc. and update the tickets regularly, as per the defined process. -Prepare a detailed report on the plan of action for the existing tickets for the next shift and engineer (Shift Handover Report). -Follow through and execute the various Escalation Matrix (Vendor, Internal and Customer defined). -Ensure tickets are closed post user/customer communication. -Maintain inventory of Network equipment and links. -Constantly track tickets for SLA adherence and escalate on deviations as defined in the process.
Posted 1 week ago
4.0 - 9.0 years
6 - 11 Lacs
bengaluru
Work from Office
At Infoblox, every breakthrough begins with a bold what if. What if your ideas could ignite global innovation What if your curiosity could redefine the future We invite you to step into the next exciting chapter of your career journey. Bring your creativity, drive, your daring spirit, and feel what it s like to thrive on a team big enough to make an impact, yet small enough to make a difference. Our cloud-first networking and security solutions already protect 70% of the Fortune 500 , and we re looking for creative thinkers ready to push that influence even further. Join us and discover how far your bold what if can take the world, your community, and your career. Here, how we empower our people is extraordinary: Glassdoor Best Places to Work 2025, Great Place to Work-Certified in five countries, and Cigna Healthy Workforce honors three years running and what we build is world-class: recognized as CybersecAsia s Best in Critical Infrastructure 2024 evidence that when first-class technology meets empowered talent, remarkable careers take shape. So, what if the next big idea, and the next great career story, comes from youBecome the force that turns every what if into what s next . In a world where you can be anything, Be Infoblox . Escalation Enterprise TSE We have an opportunity for an Escalation Enterprise TSE to join our Support Operations team in Bangalore / Trivandrum, reporting to the manager of Technical Support. In this pivotal role, you will provide technical assistance to our customers, which involves responding to customer inquiries via phone, email, and web, diagnosing/analysing problems, and providing workarounds to customers. The Infoblox environment includes networking and technologies such as DNS, DHCP, security, and cloud. In addition to comprehensive protocol and product training, you will participate in online training and continuing education programs by the our training team. Be a Contributor What You ll Do Provide remote technical support for Infoblox customers and partners Take ownership of customer issues and see problems through to resolution Research, diagnose, troubleshoot, and identify solutions to resolve customer issues Provide prompt and accurate feedback to customers Document knowledge in the form of knowledge-based tech notes and articles Recommend new and existing solutions, which involve enhancing application and systems functionality, features, and defect repair Use your intuition and innovation to provide solutions and workarounds for customers Install and configure Infoblox products and third-party software for support lab testing purposes Support a 24x7x365 organization by working rotational shifts and taking on-call responsibilities Be Prepared What You Bring 4+ years remote technical support, systems administration, and network administration background desirable Solid knowledge in TCP/IP and networking protocols Solid knowledge in DNS, DHCP, and other product-related protocols and technology Excellent verbal and written communication skills Understanding of one or more operating systems (Microsoft/Linux) is desirable Working knowledge of L2, L3 devices Strong customer service skills Outstanding analytical and organizational ability Self-starter and a good team player with the ability to multi-task in a high-pressure, fast-paced, fast-growth environment Bachelor s degree or relevant experience is required Be Successful Your Path First 90 Days: Immerse in our culture, connect with mentors, and map the systems and stakeholders that rely on your work. Six Months: Work with Engineering to resolve customer issues Handle outage calls One Year: Handle all product-related issues Deliver TOI on existing and new features Work on becoming a features expert Belong Your Community Our culture thrives on inclusion, rewarding the bold ideas, curiosity, and creativity that move us forward. In a community where every voice counts, continuous learning is the norm. So, whether you code, create, sell, or care for customers, you ll grow and belong here. Be Rewarded Benefits That Help You Grow, Thrive, Belong Comprehensive health coverage, generous PTO, and flexible work options. Learning opportunities, career-mobility programs, and leadership workshops. Sixteen paid volunteer hours each year, global employee resource groups, and a No Jerks policy that keeps collaboration healthy. Modern offices healthy snacks (and the occasional cupcake), plus hackathons, game nights, and culture celebrations. Charitable Giving Program supported by Company Match. We practice pay transparency and reward performance. Offers reflect role location, internal equity, experience, skills, education, and certifications Ready to Be the Difference Infoblox is an Affirmative Action and Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other #LI-Hybrid #LI-SS3
Posted 1 week ago
6.0 - 11.0 years
8 - 13 Lacs
hyderabad
Work from Office
Team: UTG PMO Join the hottest name in enterprise software today! ServiceNow, the fastest-growing publicly held SaaS and Cloud Company, is transforming and reinventing the way large corporations are managing their processes by developing and delivering a comprehensive suite of cloud-based services for enterprise management. ServiceNow s UTG PMO delivers business-critical program outcomes across Cybersecurity, Mergers & Acquisitions (M&A), Cloud Infrastructure, Platform Engineering, Release Management, and Product Big Rock delivery (highest priority product and engineering deliverables). This opportunity is within a specialized team responsible for program delivery across our global cloud environment, touching all cloud infrastructure elements from the data center to the application layer. We are currently expanding our team in the APAC region and are looking for a Staff Technical Program Manager who will be responsible for supporting numerous projects and programs as our business grows. The role is divided into two critical aspects: program management of large and complex infrastructure programs within our data centre and network environments as we expand our global presence to meet the increasing customer demand, and working with the Regulated Market Team to aid and expand Isolated cloud environments across the APAC and Middle East region. Some of the typical programs that this role will handle include new data centre delivery, site expansions and migrations, security infrastructure delivery, and building new products and services in existing public and private clouds. You are passionate about the customer experience and service availability as a team member. You believe in delivering uncompromised, high-quality, scalable, and sustainable solutions. You have experience managing large cross-functional project teams with exemplary people and program management skills. The role requires a critical thinker with strong vendor management and problem-solving skills. Someone who can cut through the ambiguity and futile noise to refine the project scope and communicate effectively with many internal and external stakeholders. Along with solid project management experience, you will need a strong technical background in engineering or operations roles in a multi-region environment. What you get to do in this role: As a Staff Technical Program Manager, you will drive large, highly visible, complex programs for our Cloud Engineering organization against tight deadlines. As a key partner to our architecture and engineering teams, you will develop and maintain strong partnerships with stakeholders, technical leaders, and business owners to deliver on strategic and tactical organizational initiatives. As a Staff Technical Program Manager, you will: Develop overall program plans, definitions, and agreements on scope, success criteria, key milestones, and deliverables. Determine critical program dependencies; technical, process, and people. Anticipate, identify, and mitigate risks throughout the program lifecycle. Coordinate the day-to-day activities required to deliver a great solution on time. Facilitate meetings and engage and communicate effectively with senior leadership levels. Ensure operational readiness for the technology or programs you are leading. Develop and lead business readiness plans, including training, support documentation, and artifacts. Manage external dependencies, suppliers, and logistics. Provide leadership by example. Develop and share best practices across the team. To be successful in this role: The ideal candidate will have a broad and deep understanding of cloud infrastructure components, including hardware platforms, OS, applications, databases, networks, and datacenters good
Posted 1 week ago
3.0 - 5.0 years
4 - 8 Lacs
thiruvananthapuram
Work from Office
Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Network Data Admin .Experience: 3-5 Years .
Posted 1 week ago
5.0 - 8.0 years
10 - 13 Lacs
mumbai
Work from Office
: Lead the design, implementation, and execution of IP and Optical Networks to meet customer business outcomes. Assist clients with the integration and implementation of Cisco systems, tools, and service assurance platforms. Build customer simulations in lab environments to validate and resolve technical issues. Support pre-sales activities by translating business requirements into robust technical solutions. Deliver customer documentation, solution collateral, and technical knowledge transfers. Guide customers through technology transitions, aligning with best practices and Cisco architectures. Adhere to internal project and delivery processes while supporting Professional Services goals. Act as an individual contributor in a technically complex environment.
Posted 1 week ago
3.0 - 5.0 years
4 - 8 Lacs
ahmedabad
Work from Office
Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Network Data Admin .Experience: 3-5 Years .
Posted 1 week ago
1.0 - 2.0 years
2 - 3 Lacs
coimbatore
Work from Office
Role & responsibilities Network Management Oversee installation, configuration, and maintenance of network infrastructure (routers, switches, firewalls, etc.). Security Enforcement Implement and monitor cybersecurity measures to protect the network from threats. Team Coordination Lead and guide the IT/network team, assign tasks, and ensure efficient workflow. Troubleshooting & Support Diagnose and resolve network issues to maintain uptime and performance. Documentation & Compliance Maintain network documentation and ensure compliance with industry standards and policies. Preferred candidate profile The ideal candidate should have 1 to 2 years of experience in network administration, with a strong background in managing and securing enterprise-level networks. They should possess expertise in configuring, troubleshooting, and optimizing network infrastructure, including routers, switches, firewalls, and VPNs. A deep understanding of cybersecurity best practices, network protocols, and cloud networking is essential. Leadership experience in guiding a team, project management skills, and the ability to collaborate with cross-functional teams are highly preferred. Relevant certifications such as CCNA, CCNP, or equivalent would be an added advantage. Strong analytical, problem-solving, and communication skills are key to excelling in this role. Interested candidates can share their resume to sona.karuppiah@firstsource.com / Contact - 7358909936 Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or sona.karuppiah@firstsource.com email addresses.
Posted 1 week ago
8.0 - 13.0 years
6 - 9 Lacs
karnataka
Work from Office
About Company Founded in 2011, ReNew, is one of the largest renewable energy companies globally, with a leadership position in India. Listed on Nasdaq under the ticker RNW, ReNew develops, builds, owns, and operates utility-scale wind energy projects, utility-scale solar energy projects, utility-scale firm power projects, and distributed solar energy projects. In addition to being a major independent power producer in India, ReNew is evolving to become an end-to-end decarbonization partner providing solutions in a just and inclusive manner in the areas of clean energy, green hydrogen, value-added energy offerings through digitalisation, storage, and carbon markets that increasingly are integral to addressing climate change. With a total capacity of more than 13.4 GW (including projects in pipeline), ReNew’s solar and wind energy projects are spread across 150+ sites, with a presence spanning 18 states in India, contributing to 1.9 % of India’s power capacity. Consequently, this has helped to avoid 0.5% of India’s total carbon emissions and 1.1% India’s total power sector emissions. In the over 10 years of its operation, ReNew has generated almost 1.3 lakh jobs, directly and indirectly. ReNew has achieved market leadership in the Indian renewable energy industry against the backdrop of the Government of India’s policies to promote growth of this sector. ReNew’s current group of stockholders contains several marquee investors including CPP Investments, Abu Dhabi Investment Authority, Goldman Sachs, GEF SACEF and JERA. Its mission is to play a pivotal role in meeting India’s growing energy needs in an efficient, sustainable, and socially responsible manner. ReNew stands committed to providing clean, safe, affordable, and sustainable energy for all and has been at the forefront of leading climate action in India. Job Description Position Title - Assistant Manager - Admin & Security Experience- 8-12 years Qualification- Any Graduate Location- Gokak site, Karnataka Role & responsibilities: Based out of office at specified area, he will be responsible for Administration and Security for all sites. This role involves extensive travel within the region. The candidate will be required to relocate to the respective area of operations. Handling administration and security functions for both greenfield & operational sites. Security / Loss Prevention / Incident Management Develop, manage and execute security, loss prevention and crisis management strategies for multiple locations the plant / site and local office level (for green field as well as operational sites). Protecting intellectual property assets, personnel, property, facilities and operations from terrorist attack, vandalism, espionage, sabotage, theft, unauthorized disclosure, misuse and loss. Develop and maintain the intelligence & vigilance network, conduct of risk/threat assessment, problem solving & ensuring business security across all regions. Language proficiency - Kannada
Posted 1 week ago
3.0 - 7.0 years
0 Lacs
hyderabad, telangana
On-site
As an ideal candidate for this position, you should possess a strong set of IT Management, Project Management, and Security Management skills. Your experience should include providing technical support and troubleshooting IT systems, along with a solid understanding of network administration and infrastructure management. In addition to your technical expertise, you should also demonstrate excellent communication and leadership skills. The ability to work effectively in a fast-paced environment and manage priorities efficiently is essential for success in this role. A Bachelor's degree in Computer Science, Information Technology, or a related field is required. Possessing certifications such as ITIL, PMP, or CISSP would be considered a valuable asset.,
Posted 1 week ago
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