1295 Network Administration Jobs - Page 3

About The Role Job Title - S&C GN - Data Science Analyst Location:Bengaluru, Gurugram, Mumbai, Kolkata, Pune, Chennai, Hyderabad Must have skills:Machine Learning, Deep Learning, Gen AI, NLP, Python, R, AI, SQL Good to have skills: Experience in Graph Neural Networks (GNNs) for complex relational data modelling. Expertise in LLM Optimization, including fine-tuning, prompt engineering, and efficient deployment of Large Language Models. A track record of scientific publications or intellectual property generation demonstrating expertise in AI and data science. We are an innovative Data Science team specializing in the Contact Center domain, dedicated to transforming customer interactions through data-driven intelligence. As part of the Marketing Analytics team, we focus on optimizing contact center operations by leveraging machine learning, natural language processing (NLP), and advanced analytics. Our work involves analyzing customer conversations, predicting user behavior, and enhancing self-service capabilities to reduce call transfers and improve satisfaction. We build conversational AI models, real-time recommendation systems, and predictive analytics solutions that drive meaningful business impact. By integrating AI-driven insights with marketing strategies, we enable proactive customer engagement, personalized experiences, and operational efficiencies across various touchpoints. If you're passionate about applying data science to solve real-world customer experience challenges, this is the team for you! Professional & Technical Skills: As part of our Data Science team, you will play a key role in leveraging Generative AI and Machine Learning to enhance customer experiences and optimize contact center operations. Your responsibilities will include: Developing and fine-tuning Generative AI models to improve customer interactions, automate responses, and enhance self-service capabilities. Building and deploying ML models for various use cases, including intent classification, sentiment analysis, and predictive analytics . Customer segmentation and behavioral analysis to identify patterns, personalize recommendations, and drive targeted engagement strategies. Optimizing conversational AI workflows by improving intent recognition, response generation, and real-time decision-making . Analyzing large-scale customer interaction data to extract actionable insights and refine business strategies. Collaborating with cross-functional teams including engineering, product, and marketing to integrate AI-driven solutions into existing platforms. This role offers the opportunity to work on cutting-edge AI and data science techniques , driving real-world impact in the contact center space. About Our Company | Accenture Qualification Experience & Educational Qualification: PhD with 1+ years of relevant experience, OR. Masters degree with 2+ years of experience, OR Bachelors degree with 3+ years of experience.

About The Role Job Title - S&C GN - Data Science Sr Analyst Location:Bengaluru, Gurugram, Mumbai, Kolkata, Pune, Chennai, Hyderabad Must have skills:Machine Learning, Deep Learning, Gen AI, NLP, Python, R, AI, SQL Good to have skills: Experience in Graph Neural Networks (GNNs) for complex relational data modelling. Expertise in LLM Optimization, including fine-tuning, prompt engineering, and efficient deployment of Large Language Models. A track record of scientific publications or intellectual property generation demonstrating expertise in AI and data science. We are an innovative Data Science team specializing in the Contact Center domain, dedicated to transforming customer interactions through data-driven intelligence. As part of the Marketing Analytics team, we focus on optimizing contact center operations by leveraging machine learning, natural language processing (NLP), and advanced analytics. Our work involves analyzing customer conversations, predicting user behavior, and enhancing self-service capabilities to reduce call transfers and improve satisfaction. We build conversational AI models, real-time recommendation systems, and predictive analytics solutions that drive meaningful business impact. By integrating AI-driven insights with marketing strategies, we enable proactive customer engagement, personalized experiences, and operational efficiencies across various touchpoints. If you're passionate about applying data science to solve real-world customer experience challenges, this is the team for you! Professional & Technical Skills: As part of our Data Science team, you will play a key role in leveraging Generative AI and Machine Learning to enhance customer experiences and optimize contact center operations. Your responsibilities will include: Developing and fine-tuning Generative AI models to improve customer interactions, automate responses, and enhance self-service capabilities. Building and deploying ML models for various use cases, including intent classification, sentiment analysis, and predictive analytics . Customer segmentation and behavioral analysis to identify patterns, personalize recommendations, and drive targeted engagement strategies. Optimizing conversational AI workflows by improving intent recognition, response generation, and real-time decision-making . Analyzing large-scale customer interaction data to extract actionable insights and refine business strategies. Collaborating with cross-functional teams including engineering, product, and marketing to integrate AI-driven solutions into existing platforms. This role offers the opportunity to work on cutting-edge AI and data science techniques , driving real-world impact in the contact center space. About Our Company | Accenture Qualification Experience & Educational Qualification: PhD with 1+ years of relevant experience, OR. Masters degree with 2+ years of experience, OR Bachelors degree with 3+ years of experience.

Role & responsibilities Role: Network Administrator Location: Bangalore Key Responsibilities: Network Design and Implementation: Design, implement, and maintain complex network infrastructures. Configure and troubleshoot Cisco routers, switches, and firewalls. Implement SD-WAN solutions to optimize network performance and security. Deploy SDN solutions to automate network operations and improve scalability. Network Security: Implement and maintain network security policies and procedures. Configure firewalls, intrusion detection/prevention systems, and other security devices. Perform vulnerability assessments and security audits. Respond to security incidents and threats. Network Operations: Monitor network performance and proactively address issues. Perform network upgrades, migrations, and patching. Document network configurations and procedures. Provide technical support to end-users. Collaborate with other IT teams to ensure smooth operations. Required Skills and Experience: 3 years of hands-on experience in network engineering. Strong knowledge of Cisco networking technologies (routers, switches, firewalls). Deep understanding of network security concepts and technologies. Experience with SD-WAN and SDN technologies. Proficiency in network troubleshooting tools (Wireshark, Ping, Traceroute). Understanding of network automation tools (Ansible, Python). Excellent communication and documentation skills.

About The Role Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Network Security Operations Good to have skills : Network Infrastructures Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education R5086284 Summary :As an Infra Tech Support Practitioner, you will engage in the ongoing technical support and maintenance of production and development systems and software products. Your typical day will involve addressing various technical issues, providing hardware and software support, and implementing technology solutions across server and network areas. You will work both remotely and onsite, ensuring that configured services operate smoothly within established processes and operating models. Your role will require you to troubleshoot basic and intermediate level issues, contributing to the overall efficiency and reliability of the systems in place. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor system performance and proactively address potential issues. Professional & Technical Skills: - Must To Have Skills: Proficiency in Network Infrastructures.- Good To Have Skills: Experience with Network Security Operations.- Strong understanding of network protocols and architectures.- Experience with troubleshooting network connectivity issues.- Familiarity with server and operating system management. Additional Information:- The candidate should have minimum 3 years of experience in Network Infrastructures.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Network Security Operations Good to have skills : Network Infrastructures Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Architect, you will design and deliver technology architecture for various platforms, products, or engagements. Your typical day will involve collaborating with cross-functional teams to define solutions that meet performance, capability, and scalability needs, ensuring that the architecture aligns with business objectives and industry standards. You will engage in discussions to refine architectural designs and provide guidance to team members, fostering an environment of innovation and excellence in technology delivery.Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Evaluate emerging technologies and recommend their adoption to improve system performance.Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Intune.- Good To Have Skills: Experience with cloud-based solutions and services.- Strong understanding of enterprise mobility management.- Experience in designing and implementing security policies.- Familiarity with application deployment and management strategies. Additional Information:- The candidate should have minimum 5 years of experience in Microsoft Intune.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Role & responsibilities Manage day-to-day IT infrastructure Operations Assist SME / L3 teams on an ad hoc basis or as per requirement. For example, change validation, report updates etc. Daily device health check monitoring and performing/validating device backups at regular intervals. Network performance monitoring, packet capture and analysis Investigating technical incidents and providing remedies where necessary, taking proactive ownership alerts/ events. Working with vendor TAC teams for root cause analysis where required. Vendor Coordination (Hardware replacements, ISP Circuit issues, Cabling & Touch services support teams) Completes work assignments and supports business-specific projects by applying expertise in subject area; supporting the development of work plans to meet business priorities and deadlines; ensuring team follows all procedures and policies; coordinating and assigning resources to accomplish priorities and deadlines; collaborating cross-functionally to make effective business decisions; solving complex problems; escalating high priority issues or risks, as appropriate; and recognizing and capitalizing on improvement opportunities. Practices self-development and promotes learning in others by proactively providing information, resources, advice, and expertise with coworkers and customers; building relationships with cross-functional stakeholders; influencing others through technical explanations and examples; adapting to competing demands and new responsibilities; listening and responding to, seeking, and addressing performance feedback; providing feedback to others and managers; creating and executing plans to capitalize on strengths and develop weaknesses; supporting team collaboration; and adapting to and learning from change, difficulties, and feedback. Meets timelines to drive the delivery of appropriate, sustainable, and prompt solutions. Assists technical and project team members to resolve system problems and application-specific issues. Supports the stability, availability, and performance of enterprise systems (e.g., systems, applications, network, databases, storage, security) by performing complex systems analysis to identify problems, trends, and opportunities for improvement. Escalates unresolved or critical issues, risks or problems to L3 team, raising a TAC case with vendor and working along with TAC engineer and L3 team. Supports communications with product users and suppliers to share information, identify opportunities, resolve problems, prioritize customer requirements, and maintain continuous improvement through customer feedback. Plan and perform complex system configurations Creates documentation of new and existing system configurations and procedural information and ensures system configuration documentation is complete and accurate. Plans the implementation of hardware and software changes into environments and one or more additional IT production environments by performing impact analyses of system changes. Supports vendor support activities, as appropriate. Participates in and influences change management processes. Supports the development of guidelines to prevent and/or resolve recurring problems. Recommends and executes performance tuning and optimization activities. Basic Qualifications: Minimum four (4-7) years experience in network administration/engineering. Bachelors degree in computer science, Engineering, Social Science, Education, Business, Health Care or related field and Minimum four (4) years working in IT or operations. Additional equivalent work experience may be substituted for the degree requirement. Extensive experience in supporting carrier/enterprise grade network infra-structure; Cisco, Juniper, Aruba, F5, Palo Alto, Riverbed, Bluecat, NTP, HP Professional certification in Data, Voice, Wireless, or Security Networks Preferred candidate profile Troubleshooting knowledge on Network routing, switching, QOS, Wireless technologies, Security, Load balancing, DNS/DHCP/IP Management, Experience in Routing protocols and configurations (BGP, VRF, OSPF & EIGRP) (Viptela OMP) Experience in Switching and configuration options (VLANS, VXLAN HSRP, VRRP, STP) Experience in Wireless technologies (Cisco, Aruba) Experience of using protocol analyzers & decoding skills (Wireshark interpretation) Experience of using load balancing, Load balancing, DNS/DHCP/IP Management. Additional Benefits: Relocation benefits will be provided Free transport (pickup & drop) Role Type & Office Location - Permanent role, Pune Working Model - initially 5 days WFO for 3-4 months, later hybrid with 3 days WFO Weekly off can be on any day of the week Shift - 6 AM to 3 PM / 2 PM to 11 PM few weeks to/monthly rotation *Looking for early joiners

Perform periodic risk assessments and initiate risk control strategies. Keep up with trends in the constantly evolving information technology industry. Perform regular IT audit to discover areas of weaknesses and fortify them. Work alongside other departments to achieve company goals and visions. Provide solution to any complex IT related challenges in the organization. Ensure that the company s data and information are protected from unauthorized access. Supervise repair and maintenance of all IT equipment Submit and monitor request for new / removal of various system / user accounts to corporate IT for processing. Escalate IT hardware and software issues to vendor or corporate IT when required and following up. Execute proper IT plans around server room management, server backup plans and hardware replacement. Liaise with various IT vendors for hardware maintenance and manage them; and manage software licensing purchases. Develop and execute proper data security policies, managing data access, handheld devices and portable computer security. Document all IT procedures and update them regularly. Submit IT helpdesk ticket for support issues / request and manage them. Perform other IT job functions as instructed by Country/Operations/IT managers.

JOB DESCRIPTION Experience: 1 to 3 Years Location: Chennai Mode: Full-time (Work from Office Chennai) Role Overview: We are looking for System Administrators with strong expertise in enterprise IT infrastructure, endpoint management, and cloud technologies (Azure / O365). You will play a key role in ensuring secure, scalable, and highly available systems. Personal Note: OptiSol Business solutions, were a 400+ employees of IT services and product-based company working with global clients and building products in the Gen AI and innovation space. This role is for IT professionals who enjoy solving problems, working independently, and keeping systems running smoothly. Were excited to connect with individuals who are ready to take on a rewarding challenge and grow with us. Share your resume, and well get back with your interview schedule and a mandatory call letter, which is required to attend the walk-in interview. What We're Looking For: (Key skills) Strong IT foundation across Windows, Linux & macOS with excellent troubleshooting skills. Hands-on experience with Office 365 (Exchange, SharePoint, Teams, OneDrive) and Active Directory/Azure AD . Skilled in networking, firewalls, VPNs, endpoint management, backup & disaster recovery , with a problem-solving mindset. Strong written and verbal communication skills to collaborate effectively with internal teams. What You'll Do: (Roles and Responsibilities) Manage servers, storage, networks, and Office 365 environments across on-premises and cloud . Configure & secure IT systems, and provide support to internal teams including remote workers . Oversee patching, updates, IT assets, backups, disaster recovery, and maintain documentation for compliance . Core Benefits Youll Gain: Gain hands-on experience in infrastructure, cloud, and endpoint security, while strengthening problem-solving skills and learning evolving IT technologies. Youll also get exposure to compliance frameworks and other benefits that support your personal and professional growth . How to Apply Click here to Apply: https://www.optisolbusiness.com/jobs/system-administrator OR Send your updated resume to talent@optisolbusiness.com. Shortlisted candidates will receive their interview schedule and a mandatory call letter to attend the walk-in. Important Information: Work Mode: Full-time, Work-from-Office (Chennai) Workdays: Monday to Friday, with occasional Saturdays as needed Experience Required: Professionals with 14 years of experience ; freshers and highly experienced candidates may kindly consider other opportunities. Interview Process: Only shortlisted candidates will be allowed for the walk-in drive with a mandatory call letter . Explore more about OptiSol: Explore and find out why we are made for each other: Life at OptiSol Read and discover: Life at OptiSol – Medium Learn more about our culture. OptiSol’s Insta Page

Job Description WHO WE ARE Xactly Corporation was founded to solve an important challenge: how to help people everywhere connect and unleash their human potential through seamless, perfectly aligned Sales Performance Management. Xactly s comprehensive Sales Performance Management (SPM) suite leverages data from a sales performance AI platform to provide timely insights across the entire SPM value chain, from sales planning to execution, including compensation to optimization. Xactly takes Sales Performance Management from a dark art to a science, providing decision-makers with the data insights they need to tap the motivational power of their incentive compensation. With access to predictive analytics and benchmark data, enterprises can now optimize territories, design the right compensation and incentive plans and accelerate attainment and optimization of sales performance. THE OPPORTUNITY We count on our IT team to work in close alignment with all internal business units to provide excellent IT support and solutions to our global user community and on-site support in the Bengaluru office. As the IT Systems Engineer for Xactly, you will be part of a team of three that are responsible for Xactly s infrastructure environments including but not limited to, system administration, cloud administration, network administration, automation, patching and maintenance of infrastructure. You will be the primary POC for all the India based Infrastructure ensuring 24X7 uptime for Cloud systems, local network and VPN portals during IST hours. It is critical that this person is proactive in their troubleshooting methods and is an excellent communicator with the other engineers on the team including the team based in Denver, CO USA. You will be responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware, software, and related corporate infrastructure. In addition, you will provide overlap support for local servers and clients to the system administrators. The technology landscape is evolving, and the person in this role participates in technical research and development to enable innovation. This person will work closely with other administrators on the Infrastructure team to ensure that system hardware, operating systems, software systems, and related procedures adhere to the Vision of Xactly as set out by the VP of IT and the IT Manager. You may also take on projects and be responsible for all phases, including definition, analysis, design, build, testing and change management. At Xactly, we believe everyone has a unique story to tell, and these small differences between us have a big impact. When bright, diverse minds come together, we re challenged to think different ways, generate creative ideas, be more innovative, and take on new perspectives. Our customers come from different cultures and walks of life all around the world, and we believe our teams should reflect that to build strong and lasting relationships. THE TEAM Xactly s IT team is a tight-knit global team, looking to expand our capabilities and add efficiencies to processes. We are always looking for individuals with diverse backgrounds, the hunger to achieve, and the openness to learn new ways of solving problems. Our team s goal is to set our internal customers up for success by providing a means to directly impact the bottom line of the business. THE SKILL SET : 7+ years of experience in the following: Windows Server / Active Directory environment administration ADUC ADCS Server Manager Roles/Features DNS Group Policy Linux Administration RHEL (and flavors of RHEL, we use Rocky) Linux coreutils Ansible FreeRADIUS BIND bash AWS EC2 S3 EFS Networking/Computing Concepts Firewall appliances (Palo Alto) Switching appliances (Juniper/Cisco) Layer 3 Networking RADIUS, Kerberos, LDAP BGP, IPSec Worked in a corporate IT environment (as opposed to something like devops) Experience working in Data Centers/IT Closets working with physical hardware Racking Cable Management Hardware RMAs Office equipment (Wi-Fi access points, Security cameras) Not afraid to get on a ladder Ability to communicate clearly and effectively with India and US IT teams Excellent customer service, communication, and organizational skills, with a high degree of personal integrity. RESPONSIBILITIES Network & Cloud Architecture (AWS, Palo Alto, Meraki, Cisco, Juniper): Design, implement, and maintain scalable and resilient network architectures within AWS cloud environments, ensuring optimal performance and security. Administer and engineer solutions involving Palo Alto (PA) firewalls, Meraki network appliances (virtual/wireless), Cisco networking devices, and Juniper OS-based systems. Serve as a subject matter expert for network infrastructure, driving innovation and efficiency across all network components. Configure, manage, and troubleshoot complex routing, switching, and wireless solutions in a multi-vendor environment. System Administration & Automation: Manage and optimize server infrastructure, ensuring high availability, performance, and security of critical systems. Utilize automated deployment tools such as Ansible and Terraform to provision, configure, and manage infrastructure. Debug and extend existing Ansible playbooks, and collaborate with the team to architect new servers and services for automated deployment. Implement and maintain configuration management across heterogeneous system environments. Identity & Access Management Protocols: Configure, troubleshoot, and debug AAA (Authentication, Authorization, and Accounting) servers in a diverse environment. Possess deep knowledge and hands-on experience with directory protocols including LDAP, Kerberos, RADIUS, and SAML for secure user and device authentication. Ensure secure integration of identity services with network and application infrastructure. Database Administration: Administer and provide operational support for SQL databases, including monitoring, backup, recovery, and performance tuning. Debug database server issues and possess the ability to understand and write basic SQL queries for troubleshooting and reporting. Operational Excellence & Security: Monitor system health, performance, and security across all infrastructure components. Develop and maintain comprehensive documentation for network topologies, system configurations, and operational procedures. Collaborate with security teams to enforce best practices and implement robust security controls across networks and systems. WITHIN ONE MONTH, YOU LL Develop a working relationship with the IT Manager and Infrastructure Team. Work with the Infra team to learn the systems we use, and policies and procedures. Explore and become familiar with the existing environment. Become familiar with existing networks, (LAN and WAN). WITHIN THREE MONTHS, YOU LL Understand the full system architecture and be able to maintain and recommend improvements. Troubleshoot and resolve issues with existing systems. Work with the IT team on project planning and scope exercises to continuously improve our infrastructure performance. Be able to document all configurations, and create best practices. WITHIN SIX MONTHS, YOU LL Provide guidance on Infrastructure design, deployable scripting, and scalable upgrades. Ensure best practices are in place for new and existing use cases. Make strategic recommendations for processes around hardening and maintaining our infrastructure, while improving end user experiences. BENEFITS & PERKS Paid Time Off (PTO) Comprehensive Health and Accidental Insurance Coverage Tuition Reimbursement XactlyFit Gym/Fitness Program Reimbursement Free snacks onsite(if you work in office) Generous Employee Referral Program Free Parking and Subsidized Bus Pass (a go-green initiative!) Wellness program Is this role not an exact fit for youKeep an eye on our Careers Page for other positions! OUR VISION: Unleashing human potential to maximize company performance. We address a critical business need: to incentivize employees and align their behaviors with company goals. OUR CORE VALUES: Customer Focus | Accountability | Respect | Excellence (CARE) are the keys to our success, and each day we re committed to upholding them by delivering the best we can to our customers. Xactly is proud to be an Equal Opportunity Employer. Xactly provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law. This means we believe in celebrating diversity and creating an inclusive workplace environment, where everyone feels valued, heard, and has a sense of belonging. By doing this, everyone in the Xactly family has the power to make a difference and unleash their full potential. We do not accept resumes from agencies, headhunters, or other suppliers who have not signed a formal agreement with us.

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. What You ll Do on a Typical Day : You will be providing end user support in GBT s Global technology environment, including but not limited to desktop support, network administration, and telephony. Technical Support Specialist accomplishes this by offering incident solutions in a timely manner or escalating to the appropriate Information Technology Team. Provide end user support to all GBT users. Provide 24 hour support for critical requests. Provide incident management for technology issues. Prioritization of mission critical incidents over non-mission critical incidents. Escalate to appropriate Information Technology team when necessary. Ensure incidents are resolved in a timely manner. Support computer hardware/software to GBT users. Provide vendor escalation for GBT end users. What We re Looking For : Graduate with 4+ years of experience working in an enterprise desktop support environment with software and hardware technical issues Excellent interpersonal and customer service skills Bachelor s degree in information systems or a related field. Combination of 2 year degree in information systems and desktop support work experience also a consideration. ServiceNow ticket system experience Hardware/ Software troubleshooting and repair skills on: PC s Laptops MAC s Tablets Mobile phones Printers Strong knowledge of Windows Operating systems, Office Suites, VPN, Active Directory and Exchange. Strong knowledge of systems and applications including, SEE, SEP, Agresso, Bomgar. Understanding and experience with travel related/reservation systems such as Sabre, Apollo and Galileo. Strong understanding of Cisco telephony system, VOIP, BES and general networking practices desired. Requires excellent judgment and outstanding customer service abilities to service end users. Self-motivated and the ability to function with minimal instruction. Strong interpersonal skills required to have clear and precise communication with end users during the incident management process. Location Gurgaon, India The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family . Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. And much more! A ll applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement . What if I don t meet every requirement If you re passionate about our mission and believe you d be a phenomenal addition to our team, don t worry about checking every box;" please apply anyway. You may be exactly the person we re looking for!

Looking for candidates with 5-8 years of experience (4-6 years relevant) in network & security admin. Must be ready for 24x7 support.

1.Should have knowledge and experience on a. Cisco Voice on-prem Infrastructure i.e. CUCM, IM&P, Unity, UCS Server, Call billing server, Call recording solution and VM ware ESXI. b. Cisco Cloud infrastructure i.e. Webex Calling, Video conferencing devices c. Genesys On-prem engage and equivalent Cloud Contact centre agent Configuration & Troubleshooting d. Configuration & Troubleshoot Voice Gateway, MGCP, H.323, SIP, SIP & TDM PRI Voice 2. Follow customer defined checklists for Voice & Video infrastructure along with Contact centre setup 3. Able to resolve the issues pertaining to Voice & Video infrastructure along with Contact centre setup 4. Logs Analysis of Voice and Video infrastructure along with Contact canter setup 5. Willing to work in Designing, building, maintaining, and upgrading the unified communications platform, which includes a. High Availability and DR failover b. Patch Management monthly & Vulnerability assessment weekly c. TRAI & DOT restrictions implementation for calling services d. Proactive Monitoring e. Daily / Weekly backup f. Voice & Video quality issue Troubleshoot & Logs monitoring & analysis capability. 6.Knowledge of Voice L1 & L2 configuration a. IP Phones & Video Conferencing devices configuration related to CUCM and Webex Cloud b. H.323, SIP, MGCP Voice gateway configuration along with Dial-peers c. Genesys On-prem engage and equivalent cloud contact centre agent configuration and troubleshooting d. Should be able to work with Cisco TAC and other vendor support team e. Design and implement the changes of Voice product f. Setup related documentation g. Managing and monitoring of log files of Voice devices 7. Preparation of Daily/Weekly/Monthly reports a. Understand & Close security audit points of customers. b. Problem determination and resolution within SLA's c. Perform Root Cause Analysis for the incidents d. Co-ordination with Local & Global Teams for various issues. 8. Meeting room, Training room and Board rooms Audio infra knowledge a. Proactive Monitoring b. Voice & Video quality issue Trouble shoot & Logs monitoring & analysis capability. c. Daily health Check d. Preventive Maintenance e. Plug and play device support f. Regular Inventory reconciliation g. All types of Video conferencing support h. Candidate should be able to provide all types of AV devices support 9. Service now ticketing tool a. SLA understanding b. End user communication via ticketing platform 10. Events and Training a. Thorough understanding of Online events b. Thorough understanding of Hybrid events c. Thorough understanding of events requirements and best practices to be followed 11. Knowledge of Service now Tool Mandatory Skills: Network Voice and Collabration Admin . Experience: 3-5 Years . >

Senior Engineer Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Senior Engineer Band B2 Location: PAN India US Shift Mandatory Network Engineer with Public cloud (Azure & AWS)Technical support for deployment of cloud networkingRouting & Switching. Provide Technical Support, analysis, troubleshooting, debugging, configuration Peformance Optimization eg-Load balancing Monitor and support automation Mandatory Skills: Cisco Routing and Switching . Experience: 3-5 Years . >

Job Description: Computer H/w & N/w / System Administration / Desktop Support Qualification : Graduate / Diploma / Under Graduates Job Types : Fresher, Experienced Salary : Rs. 4 lakhs per Annum to 9 LPA Responsibilities of candidates include: setting up, developing and maintaining computer networks within an organisation or between organisations You'll offer support to users, who can be staff, clients, customers and suppliers troubleshoot any problems that arise Mr Vasanth Managing Director 7259549756 / 9964364288 Karnataka Information Solution No.6, Basement Floor, ASVNV Bhavan, Opp State Bank Of India, K.G Road, Majestic, Bangalore - 09 PH : 080 - 22260106.

Roles and Responsibilities Manage IT infrastructure operations, including server administration, network administration, firewall management, VPN configuration, and domain server maintenance. Ensure system security by implementing antivirus measures, managing backups, configuring firewalls, and securing mail servers. Oversee IT security management practices to prevent unauthorized access and data breaches. Troubleshoot technical issues related to hardware and software components of the organization's IT systems. Collaborate with team members to resolve complex technical problems. Desired Candidate Profile 3-5 years of experience in a similar role or relevant field (server administration). Bachelor's degree in Electrical and Electronics Engineering (B.Tech/B.E.) or Information Technology (B.Tech/B.E.). Strong knowledge of Windows Server Administration, Network Administration, Firewall Management, VPN Configuration, Backup Management, Server Security, Domain Server Maintenance.

Roles and Responsibilities: Design and implement F5,ACI & checkpoint firewall . • Coordinate troubleshooting activities with other teams for operating systems (Linux, UNIX, and Windows), DBAs (Oracle), and other shared infrastructure applications • Advanced troubleshooting (Cluster issues, performance tuning) • Configure high availability and load balancing • Handle migrations and major upgrades • Investigate security policy violations • Advanced role scripting (TCL) • Troubleshoot complex performance issues (latency, persistence) • Troubleshoot complex fabric faults • Optimize Policy-based forwarding • Perform deep-dive analysis on fabric latency/drops • Handle disaster recovery and multi-datacenter setups. • Provide RCA for security incidents. • Cover up over all Network responsibilities. • Operational related Issue reporting to ARL Note: We are looking for candidates who are comfortable with 24/7 shift and who can join us within 30 days or less

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Network Data Admin . Experience: 3-5 Years .

Role & responsibilities The job roles and responsibilities are, Install, configure, and maintain desktop, server, and network systems (Windows-Linux-MAC). Monitor system performance and troubleshoot issues related to hardware, software, and networking. Maintain and troubleshoot hardware such as laptops, desktops, printers, and networking devices. Assist in setting up and maintaining security measures, including antivirus, firewalls, and access controls. Support IT asset management, inventory tracking, and documentation. Respond to helpdesk tickets, providing timely and effective technical support. Collaborate with internal teams and vendors for system upgrades or issue resolution. Maintain documentation for systems, configurations, and standard operating procedures. Preferred candidate profile This role reports to the IT Manager. Years of Experience: 1 - 2 years of Experience in System Administration Required Skills: The candidate should have the below skill sets, Have Good communication skills both written and spoken english Have excellent analytical skills & quick to think on their feet Time management, efficiency, the ability to meet deadlines and work with minimal supervision are all important. Have a logical approach to problem solving look for the simplest / most elegant solution to a problem. Should be flexible with Rotational Shifts & rotational week offs Linux and windows Operation system knowledge, Basic networking knowledge, Support & Ticketing Systems, System Setup & Maintenance,Good team collaboration with internal and external stakeholders

The IT trainee will assist in the development, implementation, and maintenance of technology systems and solutions. This position offers hands-on experience in various domains of IT, including system analysis, software development, network administration, and cybersecurity. The trainee will work closely with experienced IT professionals and participate in projects that enhance their technical skills and knowledge. Key responsibilities include troubleshooting technical issues, supporting end-users, participating in training sessions, and contributing to the overall efficiency and security of our IT infrastructure. The role requires a proactive and eager-to-learn individual who can adapt to the dynamic nature of the technology landscape. Assist in identifying and solving technical challenges, participating in brainstorming sessions, and proposing solutions. Ensure that work is completed to high-quality standards and meets project requirements. Engage in ongoing learning and skill development, including on-the-job training and mentorship. Collaborate with experienced engineers on various support tasks, including research, trouble shoot and fix the issues EDUCATION Bachelors degree preferred or equivalent experience TECHNICAL SKILLS Pre-training or certification on various IT related training SPECIAL REQUIREMENTS SPECIFIC TO JOB Must be a self-starter and able to work under minimal supervision. High level of attention to detail. EXPERIENCE Over 0-2 years of experience in IT industry. PREFERRED REQUIREMENTS Fully technology-oriented Enthusiastic to learn wide range of technologies and easily switch to new technologies

Role & responsibilities Job Description Proven experience as a network administrator Hands on experience on troubleshooting in desktops, laptops, and printers , networking, routing and switching Experience with firewalls, Internet VPNs remote implementation, troubleshooting, and problem resolution is desired Laptop hardware setup including assembling & troubleshooting. Prepare and maintain documentation of network configurations and cabling layouts. Define network policies and procedures Provide technical oversight of a multi-site enterprise level WAN, including planning, implementation/expansion, maintenance, and troubleshooting. Installation, configuration and troubleshooting of Operating system, all types of applications, drivers, and necessary updates. Identify recurring issues and escalate appropriately for permanent resolution Addressing user tickets regarding hardware, software, and networking issues and resolve issues within given SLA Assist with on boarding of new users Resolve problems reported by end user Asset Management, record keeping of assets of the company and keep updating the records Set up user accounts, permissions, and passwords Drivers Installation & configuration Configuration & troubleshooting MS- outlook, outlook express and exchange mail. Installation- Windows 8, Windows -10, Windows 11 Troubleshooting (MS Office, Antivirus, Outlook, Office365) Troubleshooting of operating system Preferred candidate profile BTech/BCA/BSc degree in Computer Science or related field Good communication skill in English language (written & verbal) Good interpersonal skills & analytical skills. Proficient in using Microsoft Office tools (MS Word/Excel/PPT) Flexible to work in rotational shifts - EU / US shifts on weekday & be available on weekends (Work From Office - Mandate) If you are keen to join us , you can reach out to me on 9899202902 / 8076931820

Qualification : Graduate Experience : 2-3 years Job Profile Skills require installing, maintaining, and troubleshooting computer systems and networks. Help desk, Field support, Internet systems administrator, and IT network manager. Experience with large scale global network (production, backbone and corporate) environments Experience managing enterprise LAN/WAN, wireless, authentication, and VPN infrastructures Knowledge of current networking systems including routers, switches, firewalls, VPNs, load-balancers and all IP-based protocols.

Job Title : Sr Network Engineer Location: Chennai Experience :6+ Years Roles & Responsibilities: Configure, manage, and troubleshoot routers, switches, firewalls, and intrusion detection/prevention systems (IDS/IPS). Experience with CISCO , Alcatel , Palo Alto , Check Point , Juniper , and Fortinet network devices. Configure and manage Cisco Lightweight Access Points , Wireless Controllers , and Aruba ClearPass (Network Access Control Appliance). Administer F5 Load Balancers for optimal application performance. Manage Structured Cabling (UTP/Fiber) and ensure robust infrastructure. Oversee administration, support, and maintenance of the campus-wide network infrastructure. Continuously monitor network performance and implement improvements to ensure optimal network operation. Analyze traffic patterns, troubleshoot problems, and fine-tune the network for better performance. Configure and maintain Layer 2 and Layer 3 switches and Core Firewalls . Implement and maintain Network Access Control (NAC) appliances to enforce security policies. Ensure Firewall rules configuration and implement security settings to safeguard network integrity. Regularly update network device firmware and operating systems. Collaborate with other teams (Service Desk, On-site Support) to provide proactive network support and resolution of issues. Maintain and update network documentation and diagrams to reflect environmental changes. Ensure that Standard Operating Procedures (SOPs) and network procedures are up-to-date and adhered to. Ensure compliance with organizational policies, security standards, and best practices. Track and manage requests, incidents, and deployments, ensuring timely resolution and proper escalation when necessary. Collaborate with stakeholders to recommend and implement the most efficient network solutions based on requirements. Ensure high availability and performance of the network infrastructure, minimizing downtime and network interruptions. Qualifications: Proven experience with Cisco , Juniper , Alcatel , Palo Alto , Check Point , and Fortinet network devices. Strong understanding and hands-on experience with Layer 2 and Layer 3 switches , Core Firewalls , and Network Access Control (NAC) systems. Familiarity with Structured Cabling (UTP/Fiber) and wireless technologies such as Cisco and Aruba Wireless Controllers . Extensive experience with F5 Load Balancers , traffic optimization, and high-availability solutions. Strong troubleshooting skills and experience analyzing network traffic patterns, statistics, and system logs. Ability to work in a fast-paced, collaborative environment and manage network-related incidents and escalations effectively. Experience in configuring and securing network infrastructure, including firewalls , IDS/IPS , and NAC systems . Excellent communication skills, with the ability to liaise effectively with internal teams, vendors, and stakeholders.

Key Responsibilities: Design, implement, and manage LAN/WAN networks to support business operations. Configure and maintain routing and switching hardware and protocols. Administer and monitor firewalls to secure the network against unauthorized access. Manage and support VPN solutions for secure remote access and site connectivity. Implement and maintain load balancing solutions to ensure network availability and performance. Monitor, detect, and respond to threats using IDS/IPS systems . Utilize network monitoring and troubleshooting tools to proactively identify and resolve network issues. Work closely with the IT team to plan for capacity, upgrades, and changes in network infrastructure. Maintain accurate documentation of network configurations and procedures. Educational Qualifications: MCA, M.Tech, M.Sc., B.E/B.Tech in any discipline, BCA, or MBA (IT). Experience: Minimum 5 years of experience in network administration or engineering, with hands-on expertise in managing and configuring LAN/WAN environments, routing and switching, firewalls, and network security technologies such as VPNs, load balancers, and IDS/IPS. Last Date for Apply: 11th September 2025

About the role: The platform engineer is responsible for supporting our Windows systems infrastructure across the enterprise to ensure our services are reliable, secure , s calable and performant . T he role involves effectively working with other cross -functional teams within the organization to meet business objectives . What youll do: D eploy and support Windows systems infrastructure and associated services i.e Active Directory, Group Policies, DNS services etc. Ut ilize scripting and programming languages to automate daily task s Leverage infrastructure as code tools like Terraform, CloudFormation, Ansible or similar technologies to manage the infrastructure P articipate in incident management processes, quickly identifying and resolving issues. Join in root cause analysis to prevent future incidents Analyze and optimize system performance using monitoring and logging tools. Work to improve response times and decrease downtime . Collaborate with Cyber security and other teams to remediate vulnerabilities in alignment with policy Monitor infrastructure and a nalyze performance metrics to identify areas for improvement. Create and maintain documentation for systems, processes and procedures and share with team Stay updated on industry trends and emerging technologies What youll bring: 2 + years of experience leveraging automation to manag e Windows systems and infrastructure K nowledge of cloud platforms such as AWS and Azure Experience with infrastructure as code ( IaC ) tools such as Terraform and CloudFormation T echnical experience implementing, managing and supporting windows systems infrastructure Experience using one or more programming langu ages (Python, Powershell ) Able to work flexible hours as required by business priorities; Available on a 24x7x365 basis when needed for production impacting incidents or key customer events .

1. System / Network Admin Infrastructure Management of NUCFDC Network Performance and Security Trouble shooting and resolving the issues User administration. System upgrades Patch management Network management Monitor system and network performance to ensure availability, reliability, and security. Implement security measures such as firewalls, intrusion detection/prevention systems, and antivirus solutions. Router / Switch / access points configuration and keeping them up-to-date Centralized accountability of all system Keeping systems healthy by installing patches, performance etc. Handson experience on servers, cloud infrastructure, LAN, WAN, Routing, OS (Windows / Linux) Familiarity with firewalls and vpns. Internet leased links / broadbands. Candidate should have problem solving skills with good TAT Should able to manage multiple tasks, prioritize and work independently. Maintain inventory and all details as per defined templates Troubleshoot hardware, software, and network issues for end-users. Stay updated with the latest technologies and recommend improvements.