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3 - 6 years
1 - 5 Lacs
Chennai
Work from Office
About The Role This role involves the development and application of engineering practice and knowledge in the following technologies Standards and protocols, application software embedded software for wireless and satellite networks, fixed networks enterprise networks connected devices IOT and device engineering, connected applications 5G edge, B2X apps and Telco Cloud, Automation and Edge Compute platforms. This role also involves the integration of network systems and their operations, related to the above technologies. About The Role - Grade Specific Focus on Connectivity Network Engineering. Develops competency in own area of expertise. Shares expertise and provides guidance and support to others. Interprets clients needs. Completes own role independently or with minimum supervision. Identifies problems and relevant issues in straight forward situations and generates solutions. Contributes in teamwork and interacts with customers. Skills (competencies)
Posted 1 month ago
8 - 10 years
10 - 14 Lacs
Bengaluru
Work from Office
Required Skills Technology | Cisco R and S Network Design SME - Level 4 Support Technology | Juniper R and S Expert - Level 3 Support Education Qualification : B.Sc Certification Mandatory / Desirable : Technology | Expert Level Certification - CCIE Enterprise Infrastructure / CCIE Service Provider / CCIE Data Center / CCIE Data Center / ACSX / JNCIP-ENT / VM Certified Advanced Professional / ACSX Delivery Skills: 1. Technology Management: Responsible for overall network technology management for the business. Responsible for planning and execution of new technology roll outs, scope expansion and readiness of team from technology standpoint. Manage SOPs, Knowledge documents, KB articles. Implement technical methodology improvement from past failures and learnings. 2. Restoration and Resolution: Identify the network issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome. 3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 Network SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party network vendor technicians. 4. Process Compliance: - Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented etc. and update the tickets regularly, as per the defined process. - Prepare a detailed report on the plan of action for the existing tickets for the next shift andengineer (Shift Handover Report). - Followthrough and execute the various Escalation Matrix (Vendor , Internal and Customer defined). - Ensure tickets are closed post user/customer communication. - Constantly track tickets for SLA adherence and escalate on deviations as defined in the process. 5. Value Proposition: Understand the existing environment and propose any opportunity of improvement. Look at nagging issues in the environment and come out with Get Around solutions by working with vendors and industry experts
Posted 1 month ago
4 - 9 years
7 - 14 Lacs
Pune, Bengaluru
Hybrid
Overview of 66degrees 66degrees is a leading consulting and professional services company specializing in developing AI-focused, data-led solutions leveraging the latest advancements in cloud technology. With our unmatched engineering capabilities and vast industry experience, we help the world's leading brands transform their business challenges into opportunities and shape the future of work. At 66degrees, we believe in embracing the challenge and winning together. These values not only guide us in achieving our goals as a company but also for our people. We are dedicated to creating a significant impact for our employees by fostering a culture that sparks innovation and supports professional and personal growth along the way. Role Overview The IT Service Desk L2 Engineer plays a critical role in providing advanced technical support and troubleshooting for complex IT issues. This role requires a deep understanding of system administration, server management, storage solutions, networking, firewalls, cybersecurity, and cloud platforms. The L2 Engineer acts as an escalation point for the Service Desk and works closely with other IT teams to resolve incidents and fulfill service requests. Responsibilities Provide advanced technical support and troubleshooting for complex IT issues escalated from the Service Desk. Manage and maintain applications, server infrastructure, including operating systems, hardware, and virtualization platforms. Administer storage solutions, ensuring data availability, integrity, and performance. Configure and manage network devices, including routers, switches, and wireless access points. Implement and maintain firewall rules and security policies to protect the network infrastructure. Monitor and respond to security incidents, conducting investigations and implementing remediation measures. Support and manage cloud platforms, including infrastructure as a service (IaaS), platform as a service (PaaS), and software as a service (SaaS). Document technical procedures, troubleshooting steps, and knowledge base articles. Participate in on-call rotation to provide after-hours support. Manage Incidents and Major Incidents, including investigation, diagnosis, resolution, and escalation, ensuring adherence to Service Level Agreements (SLAs). Conduct Problem Management to identify and address root causes of recurring incidents, preventing future occurrences. Participate in Change Management processes, assessing risks, implementing changes, and minimizing service disruptions. Fulfill Service Requests efficiently, providing timely and accurate solutions to user requirements. Key Skill set - Cloud Platforms Experience with cloud platforms such as Google Cloud , AWS, Azure. Knowledge of cloud services such as compute, storage, and networking. SSO and IDP Solutions- Comprehensive expertise in SSO technologies is mandated. Expertise in SAML ensuring secure and seamless user access to applications and services. Strong knowledge on OAuth and its protocols. Expertise in configuration and administration of OTP authentication. Experience with Identity Providers (IDPs) for managing user identities and authentication. Deep understanding of SPF, DKIM, and DMARC for email security and anti-spoofing measures. Knowledge of BIMI for enhancing brand trust and recognition in email communications. System Administration Advanced knowledge of Mac and Windows operating systems. In-depth knowledge of Rippling, Atlassian, Google Workspace, Salesforce, Jira Service Management, and Chrome Management . Experience with a Source of Truth Directory, DNS, DHCP, and other core infrastructure services. Proficiency in scripting languages such as PowerShell, Bash, and Shell. Advanced troubleshooting of Mac OS issues. Experience with Mac OS device management tools with understanding of complex hardware asset management protocols (e.g., Jamf, Jumpcloud, Kandji). Knowledge of virtualization technologies such as VMware, Hyper-V, and Google Cloud Shell. Experience with Google Cloud Compute Engine, including VM instance management and scaling. Knowledge of Google Kubernetes Engine (GKE) for container orchestration . Storage Knowledge of storage protocols such as iSCSI and NFS, and SFTP. Understanding of data backup and recovery procedures. Experience with Google Cloud Storage, including object storage and data lifecycle management. Knowledge of Google Cloud Persistent Disk and other storage options . Network Strong understanding of networking concepts, including TCP/IP, routing, and switching. Experience with network devices such as routers, switches, and firewalls. Knowledge of network monitoring and troubleshooting tools. Firewall Experience with firewall configuration and management for MacOS and Windows. Knowledge of security policies and intrusion detection/prevention systems. Understanding of network security best practices. Cybersecurity Knowledge of cybersecurity threats and vulnerabilities. Experience with security incident response and remediation. Understanding of security tools and technologies. Qualifications Bachelor's degree or related certifications in Information Technology. 5-7 years of experience in IT support or system administration. 66degrees is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to actual or perceived race, color, religion, sex, gender, gender identity, national origin, age, weight, height, marital status, sexual orientation, veteran status, disability status or other legally protected class.
Posted 1 month ago
2 - 4 years
1 - 5 Lacs
Mumbai, Thane
Work from Office
Role & responsibilities Re-configure, rebuild network devices during crash recovery or configuration changes. Monitor existing IOS and patches installed and manage minor IOS upgrades Configure and manage access list Based on Customers IT security policy provided during transition, the following would be implemented during transition: Configure authentication protocols that are available in Cisco IOS (like AAA) Configure user authentication through TACACS/RADIUS servers or locally Implement user access privileges Implement encrypted password management mechanisms on all supported devices Maintain and administer network elements and devices on the NMS Configure VLANs Implement VPN tunnels, if applicable Provide VPN access following the SOP as per FG. Configure VLAN Trunking Protocol or Spanning Tree Protocol or both for a manageable switch if applicable
Posted 1 month ago
3 - 6 years
10 - 14 Lacs
Gurugram
Work from Office
Job Title: Cloud Administrator - IT Services Location: Gurgaon, Haryana, India #job-location.job-location-inline {displayinline;} Work Mode: Work from Office Span of Control: Individual Contributor Job Summary Educational Qualification Skills Goal-oriented with a results-driven desire for success Experience
Posted 1 month ago
8 - 13 years
1 - 1 Lacs
Pimpri-Chinchwad, Pune
Work from Office
*Job Title:* IT Manager *Location:* Global *Company:* Taknek LLC *About Taknek:* Taknek LLC specializes in industrial automation, machinery manufacturing, and industrial construction, with operations in the USA, India, and Dubai. We are seeking a highly skilled and proactive *IT Manager* to oversee and support our IT infrastructure and ensure seamless operations across the organization. The ideal candidate will be a hands-on professional with expertise across various IT domains, including server management, hardware troubleshooting, software deployment, data management, and cybersecurity. --- ### *Job Description:* The *IT Manager* will be responsible for managing Takneks IT infrastructure, resolving technical issues across locations, and implementing IT solutions to enhance efficiency and security. This role requires broad expertise in server administration, network management, hardware and software troubleshooting, IT project management, and vendor relations. The IT Manager will also play a key role in training staff on IT best practices and ensuring compliance with company policies. --- ### *Key Responsibilities:* 1. *Server Administration* - Manage and maintain on-premises and cloud-based servers, ensuring uptime, performance, and security. - Plan and execute server upgrades, migrations, and routine maintenance. - Monitor server performance, logs, and resolve any system failures or bottlenecks. 2. *IT Support & Troubleshooting* - Provide Level 1 to Level 3 support for laptops, desktops, printers, and other IT devices. - Diagnose and resolve hardware, software, and network connectivity issues promptly. - Assist remote users with IT challenges, including VPN and remote desktop access. 3. *Software Management* - Oversee installation, licensing, and configuration of software applications. - Conduct periodic software updates and ensure compliance with licensing agreements. - Evaluate new software tools to improve productivity and scalability. 4. *Data & Security Management* - Implement and maintain data backup solutions and disaster recovery plans. - Ensure robust cybersecurity measures, including firewalls, anti-virus systems, and threat detection tools. - Develop and enforce IT policies to safeguard data and protect sensitive information. 5. *Network Administration* - Design, deploy, and maintain local and wide area networks (LAN/WAN). - Configure and troubleshoot routers, switches, and wireless access points. - Monitor network traffic and optimize bandwidth usage. 6. *Asset & Vendor Management* - Maintain an up-to-date inventory of all IT hardware and software assets. - Coordinate with vendors for procurement, warranty claims, and technical support. - Negotiate contracts and ensure cost-effective IT solutions. 7. *IT Project Management* - Plan and execute IT-related projects, including system upgrades, office relocations, and new technology implementations. - Collaborate with stakeholders to align IT strategies with business objectives. 8. *Staff Training & Development* - Train employees on IT tools, cybersecurity practices, and technology best practices. - Provide user-friendly documentation and support for frequently asked questions. --- ### *Qualifications:* - Bachelors degree in Information Technology, Computer Science, or a related field. - 7+ years of experience in IT management, with demonstrated expertise in server and network administration. - Proficiency in Windows and Linux server environments, Active Directory, and Group Policies. - Strong troubleshooting skills for hardware, software, and network issues. - Experience with cloud platforms such as AWS, Microsoft Azure, or Google Cloud. - Proficiency in managing IT ticketing systems and ITSM tools. - Knowledge of cybersecurity principles, including firewalls, intrusion detection systems, and endpoint security. - Strong project management and organizational skills. --- ### *Preferred Skills:* - Certifications such as CompTIA Server+, CCNA, ITIL Foundation, CISSP, or Microsoft Certified: Azure Administrator. - Experience with virtualization tools like VMware or Hyper-V. - Expertise in database management (SQL, Oracle) and ERP systems. - Familiarity with programming or scripting languages like Python, PowerShell, or Bash. - Experience in multi-location or international IT support. - Familiarity with inventory management and asset tracking tools. --- ### *Soft Skills:* - Strong communication skills to explain technical issues to non-technical users. - Problem-solving mindset with the ability to think critically under pressure. - Team-oriented approach with leadership qualities. - Commitment to staying updated with the latest technology trends and innovations. --- ### *What We Offer:* - Competitive salary and benefits package. - Opportunities for professional growth and certification sponsorship. - Collaborative and supportive work environment. - Exposure to cutting-edge technologies in a dynamic industry. --- *How to Apply:* If you are a tech-savvy professional with a passion for IT infrastructure, we invite you to apply. Please send your resume and cover letter to *hr@taknek.com* with the subject line *"IT Manager Application [Your Name]."* Join Taknek LLC and help us drive innovation and excellence in IT support and management has context menu has context menu
Posted 1 month ago
- 1 years
2 - 3 Lacs
Chennai
Work from Office
Job Description:Network Trainee (Unified Communications) Job Location: Chennai (6 days work from office during training) Notice Period : Immediate joiners only Roles and Responsibilities Monitor and take corrective actions for hosted environment. Give network status reports to chief technology officer, supervisor, and/or senior network engineer Maximizing network performance through ongoing monitoring and troubleshooting. Arranging scheduled upgrades and investigating faults in the network. Updating network equipment to the latest firmware releases. Reporting network status to the team and troubleshoot customer reported issues. Incident/ticket lifecycle management and setting up infrastructure. Qualifications Bachelors degree in a computer-related discipline such as computer science, computer software/computer systems engineering, computer systems and networks, network security management. Technical Certifications like CCNA, CCNP or related is preferred. Basic Knowledge of Computer System Architecture and routing and switching protocols and network security. A good grasp of communication protocols (Mainly TCP/IP) and routing protocols (e.g., BGP, OSPF) and other VoIP protocols. Attention to detail and strong ability to detect network issues quickly. Capacity to work independently or with little supervision. Ability to understand managements business and industry needs, and specialized requests Organizational aptitudes and the capacity to organize workload Excellent time management and organizational skills, and ability to handle multiple concurrent tasks and projects with minimal supervision. Good oral and written communication skills, and ability to address conflict with others constructively. Ability to work in 24x7 rotational shifts.
Posted 1 month ago
1 - 4 years
2 - 3 Lacs
Mumbai Suburban
Work from Office
Monitoring network, troubleshooting and resolving network issues, configuring switches of Cisco, Juniper, Nortel, Allied Telesis Configuring VLANs, trunking Protocols Configuring VoIP phones Configuring WiFi AP Maintaining daily / weekly back-ups Required Candidate profile CCNA, switching and routing, CCNP, Juniper, Cisco, managed WiFi, VoIP, Firewall...
Posted 1 month ago
3 - 6 years
2 - 4 Lacs
Chennai
Work from Office
IT Desktop and Laptop, Printer Installation and Trouble Shooting Software Installation, Asset Tracking, System Monitoring, Remote Support, Surveillance Camera Physical monitoring, recording monitor, trouble shoot basic support. Attendance &Telephone
Posted 1 month ago
4 - 9 years
6 - 16 Lacs
Noida
Work from Office
We are Organizing a walk-in Drive at Noida Location. Please find details below: Date- 17-May-25 Skill ISD calling Service desk Network Routing and Switching Desktop support Things to carry for interview: 1 copy of an updated resume, Government ID proof with a copy, 1 passport size photo, TCS Application form.
Posted 1 month ago
4 - 9 years
6 - 16 Lacs
Hyderabad
Work from Office
We are Organizing a walk-in Drive at Hyderabad Location. Please find details below: Date- 17-May-25 Skill Set: Network Routing and Switching CMDB -ITIL ITSM Service Management Lead Network Security Network Engineer Application Packaging Office 365 Administration Service Now Developer MS SQL DBA Things to carry for interview: 1 copy of an updated resume, Government ID proof with a copy, 1 passport size photo, TCS Application form.
Posted 1 month ago
6 - 11 years
5 - 15 Lacs
Gandhinagar, Ahmedabad
Work from Office
Position Summary: The Network Security Engineer plays a critical role in safeguarding our organization's sensitive data and maintaining the integrity of our network infrastructure. This role focuses on implementing, managing, and monitoring network security solutions to ensure compliance with industry standards such as PCI-DSS, NIST, ISO 27001, HIPAA and some others. Will conduct regular security assessments, including firewall reviews and vulnerability analysis, and provide recommendations for enhancing our security posture, additionally will be required to conduct regular WIFI security reviews. This position requires a strong understanding of network security principles, hands-on experience with technologies such as: FIREMON, Palo Alto firewalls, Cisco switches, and other network security technologies. Job Description: • Manage and optimize security tools including FIREMON, Palo Alto firewalls, and Cisco infrastructure • Identify and respond to security incidents, compromised assets, and potential threats • Monitor network traffic patterns and analyze security events using IDS/IPS systems • Perform real-time security monitoring and incident response • Handle security requests related but not limited to troubleshootings, enrollment, reports, investigations, etc. • Technical analysis of network activity; monitors and evaluates network flow data and signature- based IDS events. • Recommend new IDS signatures and detection strategies. • Monitor and report on trends and activity on network sensor platforms. • Review daily Firewall logs. • Review Firewall rules. • Conduct monthly audits on WIFI SSID and users. • Conduct quarterly WIFI scan and analysis. Note: Required Skill Set: • Experience with Firewall Audits • Strong hands-on experience with Palo Alto • Familiarity with Firemon or AlgoSec • Knowledge of Cisco technologies is considered a plus
Posted 1 month ago
5 - 10 years
8 - 14 Lacs
Bengaluru
Work from Office
1. The Resident Engineer (RE) is fully responsible for planning, configuring, integrating, and supporting CLIENT's F5 BIG-IP Infrastructure, including all components and clusters of F5 BIGIP, such as Local Traffic Management (LTM), Traffic Manager, Advanced Web Application Firewall (AWAF), iRules, and Analytics. The RE ensures full high availability of the service from the same clusters and ensures service availability at DR deployment. 2. Manage the day-to-day operations and administrative tasks concerning CLIENT'S F5 BIG-IP Infrastructure across physical and virtual appliances, licenses, firmware, and network layers while ensuring integrated service and optimal system performance at DC and DR. 3. Integrate new applications seamlessly with the F5 BIG-IP Solution to ensure comprehensive Advanced Web Application Firewall (AWAF) protection. This involves finely tuning the policy to meet CLIENT's requirements, guaranteeing full protection for the published service. 4. Develop and maintain F5 iRules scripts and application templates to facilitate efficient deployment and management of services, ensuring zero negative impact on bigip nodes and services. 5. Keep application templates up-to-date and troubleshoot any issues to ensure optimal functionality. 6. Fine-tune F5 BIG-IP parameters and system variables to meet security standards and performance requirements. 7. Fully accountable to provide proactive maintenance, on-site support, and round-the-clock (24/7) technical support and assistance for hardware, software, and configurations, as well as published services, promptly addressing any support requests from service owners. 8. Ensure continuous software support, including updates, patches, and hot fixes, to maintain system security 9. Conduct regular preventive maintenance, system monitoring, and diagnostics to prevent failures. 10. Guarantee zero impact on the F5 BIG-IP nodes and the published services across different clusters during any operation on various F5 clusters. The RE is entirely accountable for any downtime or degradation attributable to their actions on any published services or different F5 clusters. 11. Manage incident resolution and emergency response according to predefined timeframes. 12. Follow Change and Incident Management Procedures, including conducting incident investigations. 13. Ensure the latest stable versions of OS, Firmware, and other updates to maximize service protection and stability. 14. Ensure that services are on boarded efficiently and that the complete WAF policy exercises are carried out according to the communicated timeline. This includes onboarding services, building and implementing the full WAF policy, conducting traffic learning, enforcing policies to prevent blocking, and mitigating any false positives after policy enforcement. 15. Ensure immediate support for zero-day findings by implementing effective workarounds. 16. The RE must fully comply with the assigned SLA for any subject related to this domain. 17. Ensure all requests are responded to within the same business day (zero un-responded or unhandled tasks). 18. For any change, the RE must ensure proper approval from CLIENT's Management before implementing it. 19. Ensuring timely provision of reports, including : a. Daily reports detailing service requests communicated with the international vendor F5 Networks. b. Weekly reports on assigned and pending tasks for the RE. c. Bi-weekly reports on the progress of clean-up, improvement, and tuning on ADC and AWAF. d. Monthly reports on published services.
Posted 1 month ago
1 - 2 years
1 - 4 Lacs
Hyderabad
Work from Office
Roles &Responsibilities 1.Install, configure, and maintain operating systems, software applications, and system management tools. 2.Monitor and maintain network stability, ensuring high levels of performance and security. 3.Troubleshoot system and network problems, diagnosing and resolving hardware or software issues promptly. 4.Network Administration: Manage and maintain LAN/WAN infrastructure, including routers, switches, firewalls, and VPNs. Monitor network traffic, analyze network performance, and optimize network configurations for efficiency. 5.Implement and maintain network security protocols and procedures to protect data and systems from unauthorized access or breaches. 6.Server Administration: Administer and maintain server hardware, operating systems, and virtualization platforms. Monitor server performance, troubleshoot issues, and optimize server configurations for reliability and scalability. Implement backup and disaster recovery solutions to ensure data integrity and business continuity. 7.User Support and Training: Provide technical support and assistance to end-users, resolving hardware, software, and network issues. 8.Train end-users on the proper use of hardware, software applications, and security protocols. 9.Develop and maintain technical documentation, guides, and manuals for internal use. 10.Security Management: Implement and enforce security policies, procedures, and best practices to protect organizational assets. 11.Conduct regular security audits and vulnerability assessments, addressing any identified risks
Posted 1 month ago
3 - 8 years
14 - 19 Lacs
Hyderabad
Work from Office
We are seeking a skilled and experienced Systems and Network Test Lab Manager to join our dynamic team. The ideal candidate will be responsible for performing comprehensive testing on various operating systems and servers, ensuring the highest level of system and network performance. This role is crucial in maintaining the integrity and efficiency of our infrastructure. Responsibilities Lead and manage a team of Test Lab engineers, providing technical direction and guidance for the infrastructure testing efforts Oversee testing on various operating systems and servers, including but not limited to Linux, Windows, and other UNIX-based systems. Oversee testing on various network operating systems and hardware, including but not limited to Juniper, Arista and F5. Monitor and document test results meticulously, ensuring accurate tracking of system and network performance. Generate reports for test results to identify variations, differences, and potential areas of improvement. Develop, maintain, and suggest enhancements to test cases based on changing requirements and technologies. Oversee Regularly patch and update hardware and software used in support of testing environments leverage latest ICE standards. Collaborate with other team members and departments to refine testing processes and methodologies. Assist in developing test plans and strategies for system and network testing. Proactively identify and troubleshoot issues encountered during testing. Stay updated with the latest trends and advancements in system and network testing. Knowledge and Experience 3+ years of experience managing technical resources in an engineering setting. 3+ years of experience in Linux and Windows administration, including patching and upgrades. 3+ years of experience supporting standard enterprise server hardware (Dell, HPE, Lenovo, etc.), including firmware and hardware upgrades. 2+ years of experience in scripting using Python, Bash, PowerShell, Puppet, or Ansible. Proven experience in developing test automation, integration testing, and performance/stress testing for backend infrastructure. Ability to manage small-scale projects and handle multiple projects and tasks simultaneously. Experience with Jira is a plus. Knowledge of benchmarking tools and performance management utilities such as Phoronix, SysBench, 3DMark, SPECInt. Strong analytical skills with a focus on detail and accuracy. Excellent communication skills, both verbal and written. Bachelor s degree in computer science, Information Technology, or a related field is preferred. Relevant certifications in system/network administration or testing are advantageous. Preferred Skills Demonstrate strong technical leadership abilities Team player with the ability to work independently. Strong problem-solving and critical thinking skills. Ability to adapt to changing technologies and learn new tools quickly. Good organizational skills with the capability to prioritize tasks. Ability to collaborate with a variety of personalities and skillsets and improve the quality of IT processes.
Posted 1 month ago
2 - 5 years
6 - 10 Lacs
Mumbai
Work from Office
locationsMUMBAI, IND time typeFull time posted onPosted 4 Days Ago job requisition idR1148264 . TBA Offers of employment are conditional upon passage of screening criteria applicable to the job.
Posted 1 month ago
1 - 4 years
8 - 12 Lacs
Noida
Work from Office
Company Overview With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And were only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on. At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. Here, we know that youre more than your work. Thats why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If youre passionate about our purpose people then we cant wait to support whatever gives you purpose. Were united by purpose, inspired by you. About the Role:The Product Support Representative role involves fostering strong relationships with customers primarily through service requests and Salesforce connectivity. This position is expected to deliver high quality support to our UKG Ready customers, while utilizing outstanding customer service skills and techniques that promote customer satisfaction and retention. This position will provide end user support for the UKG Ready Time and Labor, Human Resources, and Payroll modules. This role requires sharp analysis, problem-determination, and troubleshooting skills.Primary/Essential Duties and Key ResponsibilitiesWork as a first point of contact for a team servicing customers with the use and usability of our UKG Ready application. Provide product support, which may also include outbound call backs and internal support tickets. Acquire and expand knowledge of product offerings, support policies, and methods of support delivery. Provide excellent customer service skills with a proactive approach for customer satisfaction. Develop strong relationships with internal partners and communicate with people at all levels of the organization via multiple communication platforms. Use product knowledge and experience to resolve difficult queries submitted by end-users while making use of problem-solving abilities. Maintain the "Partners for Life" model by providing white-glove support. Work effectively within a fast-paced environment with a high degree of success Acquire and maintain knowledge of product related changes and current department policies and procedures Leverage various technologies and multiple screens efficiently. Attend internal and external department training sessions as requiredQualifications Proficient in English, encompassing writing, speaking, and comprehension Ability to multi-task in order to complete tasks and achieve goals in a fast-paced and metrics-driven environment 1-3 years customer service experience Experience with US Payroll/Time and Labor/HR Demonstrate strong technical troubleshooting skills by breaking down the expected versus actual results, reproducing the issue, researching, and verifying the solution Confidence and strong leadership abilities Strong verbal and written communication skills with demonstrated ability to communicate effectively Ability to set and manage customer expectations Effective collaboration and time management skills Ability to multitask; can prioritize and juggle many tasks or projects at once Experience in handling difficult or sensitive situations in a professional, timely, and thorough manner Highly motivated and team oriented Open to working in EST time zonesEducation and CertificationsBachelors degree requiredBCom, BA, BSc. Proficient in Microsoft Suite Applications, including Outlook, Teams, Excel, & Word Certification in the Payroll/HR industry a plus Where were going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet its our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process. Disability Accommodation in the Application and Interview Process For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com
Posted 1 month ago
3 - 8 years
7 - 12 Lacs
Pune
Work from Office
Project Role : Cloud Migration Engineer Project Role Description : Provides assessment of existing solutions and infrastructure to migrate to the cloud. Plan, deliver, and implement application and data migration with scalable, high-performance solutions using private and public cloud technologies driving next-generation business outcomes. Must have skills : Network Infrastructures Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Cloud Migration Engineer, you will provide assessment of existing solutions and infrastructure to migrate to the cloud. Plan, deliver, and implement application and data migration with scalable, high-performance solutions using private and public cloud technologies driving next-generation business outcomes. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Implement cloud migration strategies effectively. Collaborate with cross-functional teams to ensure successful migration. Optimize cloud infrastructure for performance and cost-efficiency. Troubleshoot and resolve migration-related issues. Provide training and guidance to junior team members. Professional & Technical Skills: Must To Have Skills: Proficiency in Network Infrastructures. Strong understanding of cloud migration technologies. Experience with cloud service providers like AWS, Azure, or Google Cloud. Knowledge of networking protocols and security measures. Hands-on experience in implementing cloud migration strategies. Additional Information: The candidate should have a minimum of 3 years of experience in Network Infrastructures. This position is based at our Pune office. A 15 years full time education is required. Qualification 15 years full time education
Posted 1 month ago
5 - 10 years
5 - 9 Lacs
Hyderabad
Work from Office
Project Role : Integration Engineer Project Role Description : Provide consultative Business and System Integration services to help clients implement effective solutions. Understand and translate customer needs into business and technology solutions. Drive discussions and consult on transformation, the customer journey, functional/application designs and ensure technology and business solutions represent business requirements. Must have skills : Network Infrastructures Good to have skills : Incident Management Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Integration Engineer, you will provide consultative Business and System Integration services to assist clients in implementing effective solutions. Your typical day will involve engaging with clients to understand their needs, facilitating discussions on transformation, and ensuring that the technology and business solutions align with their requirements. You will work collaboratively with various teams to translate customer needs into actionable plans, driving the customer journey and functional designs to achieve optimal outcomes. Roles & Responsibilities: Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Facilitate workshops and meetings to gather requirements and feedback from stakeholders. Develop and maintain documentation related to integration processes and solutions. Monitor the network infrastructure services and react upon alerts according to the operational procedures. Conduct first level incident analysis. Create, assign and follow-up on network infrastructure services incident tickets. Support out of hours activities, participate to work in shifts (2) and to on-call rotations. Strictly adhere to corporate processes, standards, policies and operational procedures. Maintain documentation and operational procedures. Professional & Technical Skills: Must To Have Skills: Proficiency in Network Infrastructures. Good To Have Skills: Experience with Incident Management. Strong understanding of network protocols and architectures. Experience with cloud-based network solutions and services. Familiarity with network security principles and practices. Excellent understanding of networking and connectivity technologies, and a general understanding of other IT infrastructure components. Previous experience in a similar role (3 years). Knowledge of ITSM and specifically of Incident Management. Additional Information: The candidate should have minimum 5 years of experience in Network Infrastructures. This position is based at our Hyderabad office. A 15 years full time education is required. Qualification 15 years full time education
Posted 1 month ago
3 - 8 years
2 - 6 Lacs
Pune
Work from Office
Project Role : Network Operations Representative Project Role Description : Configure, integrate and manage the life cycle of telecommunication network elements and associated configuration across Fulfillment and Assurance. Manage back office system data records. Support customer activations and configuration adjustments. Must have skills : Network Infrastructures Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : A 15 Years of full time of education Summary :As a Network Operations Representative, you will configure, integrate, and manage the life cycle of telecommunication network elements and associated configurations across Fulfillment and Assurance. You will also manage back office system data records and support customer activations and configuration adjustments. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Ensure seamless integration of telecommunication network elements. Manage and maintain configuration across Fulfillment and Assurance. Support customer activations and configuration adjustments. Provide technical expertise in troubleshooting network issues. Collaborate with cross-functional teams to optimize network performance. Professional & Technical Skills: Must To Have Skills: Proficiency in Network Infrastructures. Strong understanding of network protocols and technologies. Experience with network monitoring and troubleshooting tools. Knowledge of network security principles. Hands-on experience in network configuration and optimization. Additional Information: The candidate should have a minimum of 3 years of experience in Network Infrastructures. This position is based at our Pune office. A 15 Years of full time of education is required. Qualification A 15 Years of full time of education
Posted 1 month ago
12 - 17 years
11 - 15 Lacs
Hyderabad
Work from Office
Project Role : Technology Platform Engineer Project Role Description : Creates production and non-production cloud environments using the proper software tools such as a platform for a project or product. Deploys the automation pipeline and automates environment creation and configuration. Must have skills : Incident Management Good to have skills : Network Infrastructures Minimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Platform Engineer, you will create production and non-production cloud environments using appropriate software tools tailored for specific projects or products. Your typical day will involve deploying automation pipelines and automating the creation and configuration of environments, ensuring that all processes are efficient and effective while collaborating with various teams to meet project goals. Roles & Responsibilities: Expected to be an SME. Collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Facilitate knowledge sharing sessions to enhance team capabilities. Monitor and evaluate team performance to ensure alignment with project objectives. Professional & Technical Skills: Must To Have Skills: Proficiency in Incident Management. Good To Have Skills: Experience with Network Infrastructures. Strong understanding of cloud environment setup and management. Experience with automation tools for environment configuration. Familiarity with incident response protocols and best practices. Very good understanding of cloud computing concepts. Very good understanding of information security concepts. -Very strong customer-oriented mindset and attitude, experience in interacting with both internal and external customers. Additional Information: The candidate should have minimum 7.5 years of experience in Incident Management. This position is based in Hyderabad. A 15 years full time education is required. Qualification 15 years full time education
Posted 1 month ago
15 - 19 years
32 - 35 Lacs
Navi Mumbai
Work from Office
Experience in analysis, evaluation and implementation of IT network and IT security Build processes for data protection and quality assurance Monitor key performance indicators and metrics Keep track of project management skill, time management and problem solving skils Experience in running Captive IT operations in BFSI Hands on experience in Tech Business function in non-IT Company Highly skillful in Cisco and HP Routers, switches including Nexus, ACI ( Application Controlled Infra), Cisco spine and leaf architecture, SDWAN, WiFi, ISE, ASA, NAC, Anyconnect, 2FA authentication, MPLS, ILL, Link load balancer, Secure web gateways etc Lead teams of Network Project & Operations Oversee all technology operations and evaluate them accordingly to establish business goal Analyze, evaluate, develop and implement new/existing technologies as per business requirements Identify need for upgrade, Configuration or new system to report to upper management Ensure system infra is functioning and working efficiently Handle change management /improvement in IT systems Control budget and report on expenditures Handle asset Management during the entire life cycle Handle IT/IS audits and ensure closure of critical findings Ability to select vendor and negotiate with vendors for IT services, procurement of IT Infra and other IT related productions Manage performance of vendor and ensure that they comply with all SLA etc Monitor day to day activities and processes and ensure smooth functioning of IT operations Effective team management Strategic Management to cope up with the increasing
Posted 1 month ago
12 - 19 years
12 - 15 Lacs
Chennai
Work from Office
Greetings from Global Healthcare!! Hiring Senior Manager - IT at Velachery (Chennai) location JOB DETAILS Position: Senior Manager - IT Location: Velachery (Chennai) Job type: Permanent Work mode: Work From Office Salary: Best in Industry JOB RESPONSIBILITIES 1. Network Infrastructure Management : Design, implement, and maintain the organization's network infrastructure to meet performance, scalability, and security requirements. Ensure network availability and reliability through proactive monitoring and regular maintenance. Plan and execute network upgrades and expansion projects as needed. 2. Team Leadership : Recruit, train, and manage a team of network engineers and support staff. Provide mentorship, guidance, and performance evaluations to team members. Foster a collaborative and productive work environment 3. Strategic Planning : Develop and execute a strategic roadmap for the organization's network infrastructure. Align network initiatives with the company's business goals and objectives. Stay updated on industry trends and emerging technologies to make informed recommendations. 4. Security and Compliance : Implement and enforce network security policies and best practices. Ensure compliance with regulatory requirements and industry standards. Monitor network traffic for security threats and take appropriate measures to mitigate risks. 5. Vendor Management : Manage relationships with network hardware and software vendors. Negotiate contracts and service-level agreements. Evaluate and recommend new technologies and solutions. 6. Budget Management : Develop and manage the network support budget, including capital and operational expenses. Control costs while ensuring the network remains efficient and effective. 7. Documentation : Maintain accurate and up-to-date network documentation, including diagrams, configurations, and procedures. Ensure that team members follow documentation best practices. Required Candidate profile Must hold any once certification : FMSO Roles, AWS & Azure. Desired candidate profile Education: Bachelor's Degree in Information Technology / Computer Science Experience: Minimum of 12+ years in network support and administration Strong knowledge of networking protocols, hardware, and software (e.g., FortiGate, Palo Alto, etc.). Strong knowledge of SIEM and VA. Relevant certifications (e.g., CCNA, CCNP, CCIE) are highly desirable. Proven experience in team leadership and management. Excellent communication, problem-solving, and project management skills. Interested candidates can mail their updated resumes to: career@ghcbp.com ( Mail subject line : "Hiring For Senior Manager - IT | Velachery" ) Regards Global HR Team 9150064772
Posted 1 month ago
2 - 6 years
5 - 9 Lacs
Hyderabad
Work from Office
Role: Enterprise Resident Engineer_L1/L2 Support Position: Engineer / Sr. Engineer Experience (in Yrs) - 2-5 years Contract Duration: 6 Months to 1 year Attributes Understanding of Wi-Fi Network Architecture, Topology. Knowledge of Data and IP layer fundamentals. Knowledge of MPLS network Knowledge of handling large Telecom / ISP Enterprise customer network. Knowledge of Wi-Fi Access Points, switches, controllers. Understanding for Wi-Fi 802.11 std, security protocols, knowledge of troubleshooting steps. Key Skill Required Able to perform with defined goals and set targets to meet organization objective Effectively manages the L1/L2 support at customer location. Effectively highlights the customer end issues to customer IT team. CCNA is added advantage. Able to drive the SR’s resolution as per stipulated timelines with various JIO internal teams. Take faster decision and follows company guidelines, procedures and process Ability to coordinate with Field Teams and internal teams. Key Responsibilities Ability to work with various internal stake holders and get the SR’s resolved on priority. Can able to do the FLT for Wi-Fi Solution with the customer end stake holders. Coordinate with internal JIO teams ESOC , ENOC, Field , NHQ teams for faster resolution of fault. Reporting of link status – Daily / weekly / monthly wise & ensure to maintain the customer link uptime. Constant communication and interaction with customer IT/SPOC for all service related issues/ delivery. Can able to do the FLT with the customer end stake holders. Open SR’s pendency report should be re-concile on daily basis with customer before flashing to all respective stack owners. DC/DR link monitoring and do escalation internally for quick restoration Has to handle customer escalation and feedback effectively in time bound manner Release the tracker on fault management to customer as well as internal stake holder. Work on SLA bound and get the monthly/ Quarterly reports. Link monitoring and FT life cycle management on various scenarios. Helping Jio team to better stake holder management at Customer end.
Posted 1 month ago
3 - 8 years
7 - 11 Lacs
Gurugram
Work from Office
KDataScience (USA & INDIA) is looking for Senior Engineer Network to join our dynamic team and embark on a rewarding career journey Maintaining and administering computer networks and related computing environments including systems software, applications software, hardware, and configurations. Performing disaster recovery operations and data backups when required. Protecting data, software, and hardware by coordinating, planning, and implementing network security measures. Troubleshooting, diagnosing, and resolving hardware, software, and other network and system problems. Replacing faulty network hardware components when required. Maintaining, configuring, and monitoring virus protection software and email applications. Monitoring network performance to determine if adjustments need to be made. Conferring with network users about solving existing system problems. Operating master consoles to monitor the performance of networks and computer systems. Coordinating computer network access and use. Designing, configuring, and testing networking software, computer hardware, and operating system software.
Posted 1 month ago
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