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1.0 - 5.0 years
3 - 6 Lacs
Hyderabad
Work from Office
About The Role Do ?¢ Excellent communication skills ?¢ Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. ?¢ Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. ?¢ Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support ?¢ Answer incoming calls and respond to customer??s emails in timely manner. ?¢ Manage and resolve customer complaints. ?¢ Identify and escalate issues to supervisors as and when needed. ?¢ Provide product and service information to customers. ?¢ Research required information using available resources and Offer Solution to customers. ?¢ Res...
Posted 3 months ago
5.0 - 7.0 years
4 - 8 Lacs
Mumbai
Work from Office
Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role _x000D_ Do Excellent communication skill...
Posted 3 months ago
3.0 - 7.0 years
5 - 9 Lacs
Mumbai
Work from Office
About The Role : Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve c...
Posted 3 months ago
1.0 - 5.0 years
3 - 6 Lacs
Bengaluru
Work from Office
About The Role Do ?¢ Excellent communication skills ?¢ Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. ?¢ Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. ?¢ Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support ?¢ Answer incoming calls and respond to customer??s emails in timely manner. ?¢ Manage and resolve customer complaints. ?¢ Identify and escalate issues to supervisors as and when needed. ?¢ Provide product and service information to customers. ?¢ Research required information using available resources and Offer Solution to customers. ?¢ Res...
Posted 3 months ago
3.0 - 7.0 years
5 - 9 Lacs
Mumbai
Work from Office
Wipro Limited (NYSE:WIT, BSE:507685, NSE:WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role : Do Excellent communication skills Ab...
Posted 3 months ago
4.0 - 6.0 years
5 - 9 Lacs
Mumbai, Mumbai Suburban
Work from Office
Bachelors ormasters degree in computer science, Information Technology, or a relatedfield. Job Description: Relevant Experience in Citrix NetScaler is mandatory. Should have Expert in troubleshooting NetScaler loadbalancing, access gateway, SSL certificate, VPN, Content switching, GSLB. Working knowledge of Installing and troubleshootingNetScaler MPX, VPX, SDX. Should have Experience in Multi-factor authenticationsolution. Handling the incident cases based on ITIL process. Good oral/written communication skills, Should be fluent to develop technical relationshipswith customer, OEMs and other teams. Required Skill Set and Experience: Installation, Configuration of NetScaler SDX, MPX, VPX and ...
Posted 3 months ago
6.0 - 9.0 years
7 - 10 Lacs
Mumbai, Mumbai Suburban
Work from Office
Prepare solution presentation and present to Client. Prepare document and explain to deployment team. Installation, Configuration of NetScaler SDX, MPX, VPX and ADM. Resolving escalated issues related to NetScaler and ADM. Troubleshoot issues of Application accessibility. Resource management and reports generation. Handling the incident cases based. Coordinate with OEM and vendor for any issue. Find out RCA of major issues. Team Management. Required Skill Set and Experience Good Hands-on Citrix Netscaler. Should have Expert in troubleshooting NetScaler load balancing, access gateway, SSL certificate, VPN, Content switching, GSLB. Working knowledge of Installing and troubleshooting NetScaler ...
Posted 3 months ago
3.0 - 6.0 years
5 - 9 Lacs
Bengaluru
Work from Office
Experience in supporting Citrix XenApp Desktop Virtualization. Exposureto both Desktop and Server virtualization. Experience in supporting VMware Infrastructure. Experience in supporting Windows Server Infrastructure. Experience in Citrix and Active Directory group policies. Able to work with the SMEs to drive major incidents and work towards RCA. Role is to manage the operation team of L2/L1 in Citrix Support and providethem Able to establish and run good operations and governance practices. Good team player and able to manage and mentor team. Work on team skill enhancement and training need identification. Manage SLA and Availability of Services VDI - Citrix. Experience in supporting Citri...
Posted 3 months ago
5.0 - 10.0 years
7 - 12 Lacs
Coimbatore
Work from Office
Project Role : Operations Engineer Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement. Must have skills : Citrix Virtual Apps and Desktop Administration Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Operations Engineer, you will support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement. Your typical day will involve ensuring smooth operations and timely delivery of services to meet service level agreements. ...
Posted 3 months ago
7.0 - 12.0 years
1 - 5 Lacs
Gurugram
Work from Office
AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. AtAHEAD, we prioritize creating a culture of belonging,where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer,anddo not discriminatebased onan individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, maritalstatus,or any other protected characteri...
Posted 3 months ago
3.0 - 8.0 years
3 - 7 Lacs
Bengaluru
Work from Office
Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Citrix Virtual Apps and Desktop Administration, Citrix ADC (NetScaler) Adminis, Services (MCS)Citrix Machine C Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary As a Citrix Virtual App, VDI, NetScaler, MCS (Machine Creation Services), PVS (Provisioning Services), Citrix Cloud, and Application Packaging Support Specialist, you will be responsible for delivering exceptional technical ...
Posted 3 months ago
4.0 - 9.0 years
4 - 9 Lacs
Kolkata, Nagpur, Mumbai (All Areas)
Hybrid
Role & responsibilities Advanced experience in handling a wide array of Cisco platforms like Switches, WLAN controllers & Routers. Excellent understanding in data communications such as TCP and IP protocol stack and applications. Good understanding of Switching concepts, STP, Port channel, Stacking, VTP, POE environment, 9300, 9500, 3850 catalysts. Good understanding of Routing concepts, BGP, EIGRP, DMVPN and VRF. Good understanding of Cisco WLC 8500, 9800 as well as 3800, 3700 series access points. Switching: Expertise on VLAN, RSTP, MST, VSS, Ether channels, HSRP, GLBP etc. Routing: Expertise on protocols like RIP, EIGRP, OSPF, BGP Strong understanding of BGP, OSPF, EIGRP, LAN/WAN network ...
Posted 3 months ago
4.0 - 5.0 years
6 - 7 Lacs
Bengaluru
Work from Office
Configure, administer, and support Citrix environments to ensure seamless virtual desktop infrastructure (VDI) and application delivery. You will troubleshoot issues, optimize performance, and ensure security. Expertise in Citrix systems and virtualization is required.
Posted 3 months ago
6.0 - 11.0 years
10 - 12 Lacs
Pune
Work from Office
Role & responsibilities Prefer Citrix Certified professional with 8 years of experience in Citrix technologies and working in a mid to large organization Hands on Citrix version migration experience onprem environment Should have expertise on Citrix XenDesktop XenApp Should have handon experience with NetScaler firmware upgrade certificate renewal and troubleshooting Should have expertise on Appsense setting up environment configurations troubleshooting Having knowledge for Appsense infra server migration and evergreen will be addon advantage Should have good understanding for PowerShell scripting and other reporting tools for Citrix technologies Should have expertise on Server Operating sys...
Posted 3 months ago
1.0 - 3.0 years
4 - 7 Lacs
Ahmedabad
Work from Office
Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customer’s emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complain...
Posted 3 months ago
5.0 - 8.0 years
3 - 6 Lacs
Pune
Work from Office
Do ¢ Excellent communication skills ¢ Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. ¢ Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. ¢ Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support ¢ Answer incoming calls and respond to customers emails in timely manner. ¢ Manage and resolve customer complaints. ¢ Identify and escalate issues to supervisors as and when needed. ¢ Provide product and service information to customers. ¢ Research required information using available resources and Offer Solution to customers. ¢ Research, identify, and resolv...
Posted 3 months ago
3.0 - 5.0 years
3 - 6 Lacs
Hyderabad
Work from Office
Do ¢ Excellent communication skills ¢ Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. ¢ Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. ¢ Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support ¢ Answer incoming calls and respond to customers emails in timely manner. ¢ Manage and resolve customer complaints. ¢ Identify and escalate issues to supervisors as and when needed. ¢ Provide product and service information to customers. ¢ Research required information using available resources and Offer Solution to customers. ¢ Research, identify, and resolv...
Posted 3 months ago
6.0 - 11.0 years
5 - 9 Lacs
Bengaluru
Work from Office
Primary Skills: Citrix XenApp, Xendesktop; PowerShell; VDI; Windows Server Secondary Skills: MCS; Virtualization; Citrix NetScaler; SCCM; DNS; Active Directory; Citrix DaaS. Responsibilities Maintenance and support of multiple Citrix environments Leading an offshore 3rd party team to deliver to SLA and ensure incidents are investigated and resolved in a timely manner. Utilize extensive Citrix and Azure experience to ensure optimal performance and reliability. Develop and execute a strategic roadmap for desktop virtualization initiatives. Lead and mentor high-performing teams across onshore and offshore locations. Manage the consolidation of multiple legacy virtualization environments into a ...
Posted 3 months ago
1 - 4 years
3 - 6 Lacs
Hyderabad
Work from Office
Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role Do ¢ Excellent communication skills ¢ Ab...
Posted 4 months ago
3 - 5 years
4 - 8 Lacs
Mumbai
Work from Office
About The Role Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customer’s emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve cu...
Posted 4 months ago
5 - 8 years
3 - 6 Lacs
Pune
Work from Office
About The Role Do ?¢ Excellent communication skills ?¢ Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. ?¢ Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. ?¢ Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support ?¢ Answer incoming calls and respond to customer??s emails in timely manner. ?¢ Manage and resolve customer complaints. ?¢ Identify and escalate issues to supervisors as and when needed. ?¢ Provide product and service information to customers. ?¢ Research required information using available resources and Offer Solution to customers. ?¢ Res...
Posted 4 months ago
3 - 5 years
4 - 8 Lacs
Pune
Work from Office
About The Role Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customer’s emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve cu...
Posted 4 months ago
5 - 8 years
3 - 6 Lacs
Hyderabad
Work from Office
About The Role Do ?¢ Excellent communication skills ?¢ Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. ?¢ Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. ?¢ Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support ?¢ Answer incoming calls and respond to customer??s emails in timely manner. ?¢ Manage and resolve customer complaints. ?¢ Identify and escalate issues to supervisors as and when needed. ?¢ Provide product and service information to customers. ?¢ Research required information using available resources and Offer Solution to customers. ?¢ Res...
Posted 4 months ago
1 - 3 years
3 - 6 Lacs
Pune
Work from Office
About The Role Do ?¢ Excellent communication skills ?¢ Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. ?¢ Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. ?¢ Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support ?¢ Answer incoming calls and respond to customer??s emails in timely manner. ?¢ Manage and resolve customer complaints. ?¢ Identify and escalate issues to supervisors as and when needed. ?¢ Provide product and service information to customers. ?¢ Research required information using available resources and Offer Solution to customers. ?¢ Res...
Posted 4 months ago
1 - 3 years
3 - 6 Lacs
Mumbai
Work from Office
About The Role Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customer’s emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve cu...
Posted 4 months ago
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